U N I V E R S I T Y O F C A L I F O R N I A, M E R C E D

The
Interviewing
Guide

INTERVIEWING GUIDE
Anticipating your first job interview can be stressful. Being prepared for the experience is
the first step in combating any anxiety you might feel. This guide is intended to familiarize
you with the interview process and give you advice on how to prepare for and perform well
in the interview.
Use this guide to prepare for your first interview and to assist you in improving your skills
for future interviews. Gaining experience so that you are comfortable with the interview
process is critical to your success. In addition to using this handout, we suggest that you
attend an interview preparation workshop. We also urge you to practice your skills in a
Mock Interview as another way to increase your confidence and ability to perform well in a
real interview.
PURPOSE OF THE INTERVIEW
The resume is the document you use to sell yourself to a potential employer. The interview
is your opportunity to sell yourself verbally and interpersonally as the best candidate for
the position.
From the standpoint of the candidate, an interview is used to:
demonstrate strong communication and interpersonal skills
expand upon relevant information in your resume or provide additional information
i.e. offer a more complete picture of your skills and experiences
gather additional information about the organization with which you are interviewing
get a feel for whether or not this organization and this position would be a good
match for your skills and interests
The employer uses the interview to:
evaluate your ability to express yourself effectively and interact appropriately
share additional information about the organization and the position for which
he/she is hiring
gain further information about your skills, related experience or knowledge
learn about your interest in the organization and the position
determine whether you would be a good match for the organization
PREPARING FOR THE INTERVIEW
Analyze the Position:
You need to know exactly what you are applying for. This includes being aware of the
typical job duties and qualifications for that position. At a minimum, review a copy of the
job description and highlight specific qualifications. If you are still unclear about the nature
of the position, review occupational information and conduct informational interviews to
gain a better understanding of the type of work you are pursuing.

Keep in mind that employers with lengthy qualifications statements rarely find applicants
strong in all areas, so do not get discouraged if you do not meet all of the specified
requirements.
Check out the Employer:
Learn as much as you can about the employers mission, services and/or products, where its
branches are located and what its future prospects are. Understand how the organization
compares with similar or competing organizations. The best place to start your research is
on the employers website. Information can be obtained from:
Article searches
Attending company presentations/events
Networking with alumni/company employees
Research is very important because it will help you formulate thoughtful questions.
Through networking, you can pick up difficult-to-obtain insider information which in turn
will allow you to be able to better explain why you are particularly interested in working for
that employer. In some instances, understanding the employer will let you know that you
DO NOT want to work for them.
Review Your Qualifications:
Now that you know about the employer and the position, its time to assess how your past
experiences have prepared you.
When reviewing your qualifications, consider all experiences valuable even if they do not
directly relate to the position. For each experience, identify the skills and areas of knowledge
you developed. Also, be able to say how the experience has prepared you to contribute to
their organization.
Practice, Practice, Practice:
The more you practice, the more at ease you will feel with your responses and, in turn, will
make you more confident.
Try the following methods:
Practice saying your responses out loud to interview questions. Answering potential
questions in front of a mirror can be useful for assessing your facial expressions.
Ask a friend or family member to pretend they are an employer, ask you a list of
questions, and give you feedback.
Video or audio tape your responses and review your performance. Ask yourself:
how can I improve, did I look/sound relaxed, and did I sound enthusiastic?
Avoid feeling like you have to be perfect or that you have to memorize answers. The goal is
to become familiar with the process of presenting yourself to others and to give the
impression that you have given thought to important questions. Through practice, you will
become more comfortable and you will polish your presentation.

EIGHT INTERVIEW TIPS

1. Practice good eye contact with the interviewer.
2. Express your genuine interest by how you answer questions.
3. Listen carefully by focusing and giving your full attention to the interviewer and the
question being asked.
4. Be specific and give examples. This adds credibility to statements you make about
your qualifications. It is better to make a few strong points than many brief,
unrelated points.
5. Organize your thoughts, understand issues and communicate. The employer may
not necessarily be looking for the right response to a question but is analyzing how
you respond.
6. Its OK to pause to collect your thoughts and if need be, ask for clarification. Avoid
uh, like, and you know!
7. Do not diminish your past experiences; dont say, I was just a cashier.
8. An apparent challenge to your qualifications may not be a rejection, but rather a call
for more information.
TYPES OF INTERVIEWS
The most typical interview is one-on-one. However, other types of interviews include:
Panel: more than one person interviews you at the same time.
Group: you are not the only applicant in the room. Usually a group of candidates is
interviewed by a panel.
Meal: you are interviewed while eating, usually over lunch.
Working: you are actually put to work and observed.
Most interviews consist of a mix of questions that depends on the position and organization.
There will typically be some general questions, some behavioral questions and some case
questions (especially for business/analytical positions).
Telephone Interview:
Telephone interviews may be used by employers in another part of the country during the
preliminary stages of the selection process. Increasingly, employers are using the telephone
interview on a local basis. Sometimes, in addition to an on-campus interview, the employer
conducts phone interviews as a second screening before inviting you to an on-site interview.
Dont underestimate the importance of making a positive impression during the telephone
interview.
Schedule the interview at a time when you can give a 100% of your attention. Take the
phone call in a quiet place. Jot down ahead of time key points you want to make and
questions you want to ask. Keep a copy of your resume and the job description near the
phone.

Because the employer can not see your body language, it is even more important to be aware
of your tone of voice. Sounding upbeat and positive is one way to show your enthusiasm
for the position and the employer.
On-Site or Second Interview:
You are most likely to meet several people including your potential supervisor and coworkers. You may be asked many of the same questions throughout the day. Be
enthusiastic, honest and consistent in your answers.
If you participate in any group activities, your ability to work with people and your fit in
the organization is being evaluated.
Ask questions that will demonstrate your interest and knowledge of the organization. Most
firms hire by consensus. You will need to win the approval of each person who interviews
you.
Be sure to note company culture and management style. How are decisions made? Do they
promote from within? Are they involved in the community? Also, observe the work
environment. What is the atmosphere/physical setting like? Do employees seem relaxed
and friendly? Will you be productive here? These observations will allow you to make an
informed decision.
TEN ETIQUETTE TIPS FOR DINING
1. Dining with a potential employer may seem more relaxing than the actual interview,
but this is still part of the evaluation process so continue to be on your best
behavior.
2. When having a casual conversation with company representatives, try to find easy
topics of mutual interest. Avoid controversial topics or careless banter.
3. Turn off your cell phone and pager. Answering the phone or checking your
messages is discourteous to your host.
4. The employer will be paying for the meal, so follow their menu recommendation(s)
or order a mid-priced meal.
5. Order a meal that is easy to eat. Take small bites, do not talk with your mouth full,
and do not gesture with your utensils.
6. Be very cautious about ordering alcohol because you need to remain alert during the
entire interview.
7. Understand the table setting. Your bread plate is on the left of your place setting
and your water glass is on the right. Use your utensils from the outside in. If you
are ever in doubt, follow the example of your host or other guests.
8. Place your napkin on your lap as soon as you sit down. Should you leave the table
briefly place the napkin on the chair. When you leave at the end of the meal, leave
the napkin to the left of your plate.
9. Be sure to talk with other guests at the table.
10. Thank your host for the interview and meal.

QUESTIONS ASKED BY EMPLOYERS

Employers will ask job applicant questions to determine if you are a fit with their
organization. Their concerns include:
Are you focused?
Can you articulate your career goals and how your skills, interests and background support
your career interests? Do your future plans match those of our organization? Some
examples of questions that address this concern include:

What are your career plans?

What do you see yourself doing in 5 years?
Describe your ideal job.
What other positions are you interviewing for?
Do you plan to return to school for future education?
What classes did you enjoy most/least and why?
Why are you pursuing this field?

Do you know about our organization?

Have you taken time to learn about this organization? Do you consider the work we do as
important and interesting? Some examples of questions that address this concern include:

Why are you interested in our organization?

Where do you see yourself fitting in?
What do you know about our services/products?
How do you feel about traveling or relocating as part of your job?
In what type of work setting do you do your best work?
What have you done to prepare for this interview?

Are you qualified for this position?

Do you have the skills and abilities to perform successfully in this position? Do you
understand the nature of this position? How do you operate in a work environment; for
example, how do you make decisions, get along with co-workers, and communicate? Some
examples of questions that address this concern include:

Why should I hire you?

Tell me about yourself.
What have you learned from some of the jobs you have had?
Tell me about three accomplishments that you are most proud of.
What can you offer us?
What have you learned from your failures?
Tell me about your greatest strengths and greatest weaknesses.
Do you prefer to be directly supervised or to work independently?
How does your background relate to this position?
What motivates you to do good work?
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 What qualifications do you have that make you feel that you would be successful in
this position?
How would a former supervisor describe you?
Behavioral Interview Questions
Behavioral interviewing is popular with many employers and something you must prepare
for. It is based on the premise that past behavior best predicts future behavior. For
example, if you have shown initiative in a club or class project, the belief is that you are likely
to show initiative when you are working for the employer that is interviewing you. Before an
interview, each position is assessed by the employer for the skills and characteristics that
relate to job success.
You should respond to behavioral interview questions by giving a specific example where
you have already demonstrated the skill that the interviewer is looking for. You may find it
helpful to remember the mnemonic SAR in composing a concise and thoughtful response to
an interviewers question. Heres how it works:

Situation What was the situation in which you exercised a desired skill or strength?
What was the problem, need or concern? Include obstacles you had to overcome.

Action - What steps did you take to correct the problem? How did you create a new
program/product/service that met a need?
Results Describe the results and positive benefits you achieved. Quantify the
results and relate your skills, action and results to the employers needs when
possible.
Before the interview, prepare a few illustrative examples of problems you have solved. For
each, outline the 5-7 main steps involved in solving the problem, the alternatives you
considered, and the results you obtained.
Case Interview Questions
In the case interview, the interviewer will present you with a complex problem involving
issues or situations that are not likely to be familiar. You will be asked to formulate a
solution to the problem under tight time constraints. Consulting firms often use the case
study approach. While primarily an analytical exercise, an interviewer uses a case to gauge
your curiosity about the problem at hand, and your ability to clearly articulate your insights.
There are two primary types of case interviews:
1. Guestimate These questions are designed to determine how logically and quickly
you can think on your feet and to see whether you think before you speak. An
example is: How many disposable diapers were sold in the U.S. last year? There
are no right answers. You must work off assumptions. They might include:

The population of the U.S. is 250 million

The average household size is 2.5 people
There are 100 million households in the U.S.
The mean household income is $35,000
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 The U.S. Gross Domestic Product is $6 trillion

2. Business Case Problem The second type of case is more analytically focused and
tries to assess your comfort and confidence with numbers. To understand these
cases, you will often need some understanding of the numbers that validate the
hypotheses. An example of a business case problem is: Savannah Janes is a
convenience store franchise located in Needham, MA, across the street from the
Hershey Commuter railroad station. Needham has a population of 28,000. In the
town there are four convenience stores. Savannah Janes wants to increase sales and
profits. What would you do to help them?
Further suggestions for responses to case studies are located online at wetfeet.com.
Please visit the Career Services Center for a password to access this service.
Case Interview Preparation
Read the Wall Street Journal, The Economist or other business
journals; focus on articles discussing specific companies or industries.
Familiarize yourself with introductory microeconomics.
Read the first few chapters of Competitive Strategy by Michael Porter.
Develop a framework in which to evaluate problems (such as profits =
revenue-cost).
Think about products and services, that you use on a day-to-day basis;
how do they reach the market? What criteria do you use when buying
products?
Practice cases with friends who have had case interviews. Also, make an
appointment with a Career Counselor to do a Mock Interview.

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CASE INTERVIEW TIPS

Ask questions.
Back-translate: hitting the highlights, repeat the question back to the interviewer.
Take notes.
Ask what the client companys true objective is.
Organize your answers and manage your time.
Think before you speak.
Listen to what is being said between the lines.
Brainstorm and be creative.
Describe out loud the logic you are following.
Show enthusiasm and a positive attitude.

Tips for Answering Difficult Questions

When encountering a difficult question, pause for a moment and ask yourself, What is the
interviewer really looking for? A few examples follow:
Tell me about yourself. This is a commonly asked question that often puzzles applicants.
Keep your comments focused on information that will help the employer determine your
qualifications and/or interest in the position. This can include your future career aspirations,
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what you have gained from your education and/or experiences and your enthusiasm for
beginning a job in your field of interest.
What are your greatest strengths and weaknesses? Interviewers ask this question to
determine how insightful you are and how positive your self-image is. View this as the
opportunity to point out strengths that relate to being successful in the position for which
you are interviewing. Back up your statements with examples of experiences in which you
have demonstrated your strengths. Strategies for addressing a weakness (and only mention
one) include choosing one you have overcome, or selecting an area/skill that you have not
had much time to develop or an area that is not that important to the demands of the job.
Employers are impressed by people who can recognize and overcome personal challenges.
What are your salary expectations? If you are asked this question during a first interview,
assume that the employer is deciding whether or not they can afford you, or wondering if
you will undersell yourself. Research location-appropriate industry salaries (i.e. salary.com)
so you can quote your findings and say, Im comfortable with a salary thats in this range.
If the interviewer persists, make sure that they name a figure first. You can do this by
saying, Im sure you have a range in mind. What are you willing to offer?
QUESTIONS TO ASK EMPLOYERS
By asking employers thoughtful questions, you have the opportunity to demonstrate your
interest in working for their organization. Also, if given an offer, you will be more able to
make an intelligent decision about whether or not to accept.
Formulate your questions while researching the organization and the industry/field. General
knowledge about the career field and specific knowledge about the employer will impress
your interviewer tremendously.
Normally, you would ask questions when it is appropriate during the course of the interview,
and typically the interviewer will ask you if you have any questions at the end of the
interview. Though questions will vary with each interview, the following are some possible
general questions to ask:

When and how are employees evaluated?

What are the best/worst aspects of working in this organization?
Whats the biggest challenge facing this group/organization right now?
How would you compare your organization with your major competitors? What are
your plans for expansion in terms of product lines, services, new branches, etc.?
How would you describe the management style in this organization? How are
decisions made?
What are some typical first-year assignments? What is the career path for my
position? How does this position fit into the overall organizational structure?
What kind of training is given to new employees?
Do you have any concerns about my background that I can answer now?

As a general rule, questions about salary and benefits are best left until a job offer has been
made.

TEN ETIQUETTE TIPS FOR INTERVIEWS

1. Be on time! Even better, be early.
2. Introduce yourself with a firm handshake.
3. Unless otherwise directed by the employer, dress professional for an interview. Men
should wear a dark-color suit and conservative tie. Women should wear a darkcolored suit. Avoid miniskirts, trendy outfits, or loud colors. Wear dark, polished
conservative shoes with closed toe and heel. Men should wear long, dark socks and
women should war dark or nude-colored nylons.
4. Dont chew gum or wear too much fragrance.
5. Style your hair neat and keep it off your face. Grooming is always more important
than what you wear.
6. Minimize jewelry. Women should wear no more than one pair of small earrings. No
additional body piercings.
7. Carry a briefcase or portfolio if you like. Women can avoid carry a purse this way,
but do not put your belongings on the interview table. Leave your backpack in the
waiting room.
8. Leave cell phones and pagers out of the interview room or turn them off before you
walk in.
9. Get your references ready before interviewing. Contact your references and let them
know what you are doing and alert them to the possibility of being contacted by an
employer. Share your resume with your references.
10. Mail or e-mail a thank you letter within one or two days of the interview. Send a
letter to each person you met. You should mention your interests in both the job
and the organization.

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SAMPLE THANK YOU LETTER

Margo Scribner
550 W. 25th Street
Merced, CA 95344
[email protected]
209-381-7245
May 1, 2005
Joe Ramirez
Manager, County Bank
550 W. Main Street
Merced, CA 95344
Dear Mr. Ramirez:
Thank you for the opportunity to meet with me on Monday to discuss the Business Banker
position at your downtown Merced location. After meeting with you and observing the
company's operations, I am further convinced that my background and skills coincide well
with your needs.
I enjoyed meeting your tellers and observing their excellent customer service. It is no
wonder that County Bank is one of Americas 100 fastest growing small companies for the
second year in a row. I feel I could learn a great deal from you and would certainly enjoy
working with you.
In addition to my qualifications and experience, I will bring excellent work habits and
judgment to this position. With the countless demands on your time, I am sure that you
require people who can be trusted to carry out their responsibilities with minimal
supervision.
I look forward to hearing from you concerning your hiring decision. Again, thank you for
your time and consideration.

Sincerely,
Margo Scribner
Margo Scribner

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