Command and Control
Command and Control
Command and Control
a consequence of modern technology. Since war is fundamentally a clash between independent, hostile wills, our doctrine
for command and control accounts for animate enemies ac-
on the conclusions of the preceding chapters, chapter 3 describes the basic features of the Marine Corps' approach to
command and control.
Corps
1996 United States Government as represented by the Secretary of the Navy. All rights reserved.
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Notes
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"Listen, S-2," the colonel said, "I don't care about how
many inches of rainfall to expect. I don't care about the percentage of lunar illumination. I don't want lots of facts and
figures. Number one, I don't have time, and number two, they
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luminous-green unit symbols, each representing a rifle platoon or smaller unit. If a unit was stationary, the symbol remained illuminated; when the unit changed location by a
hundred meters, the symbol flashed momentarily.
Hewson tapped on a unit symbol on the touch screen with
his finger, and the unit designator and latest strength report
came up on the screen. Alpha Company; they should be moving by now.
"Get on the hook and find out what Alpha's problem is,"
Hewson barked. "Tell them to get moving."
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been replaced by a newer, lighter generation of positionlocating system which attached to any field radio and sent an
updated position report every time the transmit button was
cued. But like all the more experienced Marines, he insisted
on calling the new equipment by the old name.
"Up that draw," Connors repeated, as if to convince himself he had heard correctly.
"Hotel-3-Mike says it's an excellent avenue of approach,
sir," Baker reported dutifully.
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- Operation
VERBAL IMAGE
Connors studied the impenetrable web of thorny, interlocking undergrowth in the draw and snorted scornfully. Maybe
on somebody's computer screen it is, he thought. But on the
ground it's not. Somebody at battalion must have his map on
1:25,000 again. So much for the decentralized mission control they told us about at TBS. What do they even need lieutenants for f they're going to try to control us like puppets?
He despised the prospect of hacking his way through the thick
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In fact, it was getting considerably worse, Capt Jim Knutsen decided as he piloted the buffeting attack helicopter. A
squall was moving back in. Goo at 500 feet, visibility down
inside a mile and worsening.
"I'm glad I'm not those poor bastards," Coble said, indicating a mechanized column on the muddy trail below them to
starboard.
"You got that right," Knutsen said, not paying much attention.
Until Coble cursed sharply.
The mission briefing had said nothing about enemy mechanized forces anywhere near this vicinity. The enemy had apparently used the cover of the bad weather to move a sizable
force undetected through a supposed "no-go" area into the division's zone. Knutsen was familiar enough with the ground
scheme of maneuver to know instantly that this unexpected
presence posed a serious threat to the upcoming operation.
We got ourselves a major problem. These guys are not supposed to be here.
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amazed to see the Cobra appear low over the trees and settle
into the clearing not a hundred yards away while its partner
circled overhead. He hopped down from his AAV and jogged
out into the clearing to meet the Marine emerging from the
cockpit and was three-times astonished to recognize him as
an old Amphibious Warfare School classmate.
"Knut-case," he said, pumping his friend's hand enthusiastically. "I should have known nobody else would be crazy
enough to fly in this stuff. What the hell are you doing here?"
Knutsen quickly explained the situation and, when he was
finished and saw Takashima's expression, said: "Don't look
at me like I'm crazy, Tak."
Anybody else Takashima would have thought was crazyor else completely lostbut not Knutsen. He had known
Knutsen too long for that. Knutsen was too squared away.
"Give me your map, I'll show you," Knutsen said. "We're
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that meant that somebody up the chain had looked at the terrain and decided it was impassableit would remain relatively unobserved. But how it had happened didn't matter: it
had happened. What to do about it? That was the problem.
Six or seven clicks, tops, he thought, looking at the map. Not
much time. This changed everything. The original battalion
mander.
Knutsen had finished tracing the enemy movement, and his
finger rested on the map, pointing at a small town called Culverin Crossroads.
"That's it then," Takashima said. "Culverin Crossroads."
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"What the hell; let's do it. I got enough fuel for maybe one
"Let's wait and surprise them. Can you bring back some
friends?"
What a kick, Knutsen thought. A couple of captains standing in the middle of a muddy field in a downpour working out
the beginnings of a major operation. It reminded him of playing pick-up football as a kid and drawing improvised plays in
the dirt.
mand center than the MEF commander bustled in unannounced as he had a disconcerting habit of doing. You never
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"No, that's all right. We're just going to try to piece this
picture together, and I want everybody to share the same image. Are you looking at the same thing we are?"
"Yessir, he is," Davis said, meaning that the screen in the
division command post would depict the same information
and images that were being called up on the wing situation
map.
Davis had logged into the theater data base and could "pull
down" almost instantaneously any individual piece of data, or
complete or partial package of information, that had been entered into the system anytime, anywhere, by any means. He
had access to text, imagery, and live or prerecorded video-and
audio, which he could call up by opening additional windows
on the screen. Through the theater data base, he had access to
State Department reports, Defense Intelligence Agency summaries, Central Intelligence Agency accounts, and National
Imagery and Mapping Agency charts. Likewise, he could call
up the latest tactical reports and analyses by a variety of categoriestime, unit, contents, location, reliabilityand could
specify the level of information resolution "granularity,"
they called it. Any time he asked for tactical reports over a
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formation in the right form at the right time so the old man
could figure out what it meant.
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15
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ter how much technology you had, it still boiled down in the
end to intuition and judgment.
"General, the division commander's coming in on video
link," a Marine interrupted.
A window opened on the wall screen, and MajGen Miles
Bishop appeared, apparently from inside a command AAV
way the same situation that had begun to take shape, with
much less clarity, on the wall screen of the TACC. Vanderwood and the MEF commander exchanged glances. Bishop,
Vanderwood mused, shaking his head. What apiece of work
Glad he 's on my team.
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"As long as he's got it," the MEF commander said, "let
him pronounce it however he likes."
but just from the sound of things he could tell that first
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Even over the radio Takashima could sense the nervousness in the lieutenant's voice.
"Echo's on your right flank," Takashima said.
"Roger, Romeo-2-Oscar, I don't think it's Echo," came the
reply. "I'm not picking them up on PLRS."
Takashima checked his electronic map board, networked to
Olsen's radio, which in addition to his own eight-digit loca-
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"I'm concerned about what's going on over there," Takashima said. "But I don't have time to check it out myself.
That activity they reported might or might not be Echo Com-
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electronic mapboard in the musty tent which housed the division's future ops section. The map was crisscrossed with the
broad arrows and symbols he had been drawing with the stylus while he talked. Every once in a while Bishop would call
while the members of his staff had their say; then he would
suddenly shut the discussion off and announce his position.
Sometimes Bishop followed the advice of his staff; sometimes, Gonnan was convinced, the general had already made
his decision but wanted to make sure his people felt that they
had had the opportunity to participate. It was truly an education watching Bishop work his staff, Gorman decided. It was
a fluid and idiosyncratic process, reflective of Bishop's own
personality. Never exactly the same twice and yet very effective. Anybody who thought staff planning was a mechanical
process had never been around MajGen Miles Bishop.
There was an old military saying, attributed to the Prussian
Field Marshal Moltke, that no plan survives contact with the
enemy. In a short period of time by merely modifying an ex-
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ness that was shared by Bishop, the entire staff, and subordinate commanders.
A feeling had engulfed the command post that through previous good planning and adaptability the division had turned
a potential crisis into a decisive opportunity. Of course, Gor-
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pression...
"Last chance," Bishop was saying. "No saved rounds?"
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ways one step too late. Usually, he'd arrive just in time to
have to duck the tail end of somebody else's fire mission. He
might just as well have been wandering around the pine forests of beloved Camp Lejeune for all the action he was getting. Was that a red-cockaded woodpecker he just saw?
He crawled to the edge of the vegetation and peered across
the clearing. That was the objective, alt right, some 300 yards
away. Hill 124, now known as Objective Rose after the company commander's mother-in-law. He checked his watch; the
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26
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Now,
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but he thought better of it. He knew that he was in no position to try to control what third platoon was doing; he was too
busy dealing with the situation at the crossroads. Sometimes
the enemy didn't use the same boundaries that we did, Takashima realized: third platoon was really part of Echo's fight.
That being the case, Takashima knew that for the purposes of
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during the day to see if the situation had gotten any clearer
since he'd left: it hadn't. He'd visited the division's maineffort regiment and that regiment's main-effort battalion near
Culverin Crossroads. (It hadn't been until he'd met that CO
from Golf Company, Capt Taka-something, and had seen the
indomitable fighting spirit of his Marines that he'd realized
that the MEF would carry the day"Just get me some air,
general," the captain had said.) He'd visited the engineers to
make sure that the roads were going to hold up for at least the
next 72 hours in this rain. He'd even spent several hours su-
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since the last time he had looked at the map. There were far
more red enemy symbols now as well, most of them encircled
in the lower left-hand part of the screen, an indication that the
intelligence effort had managed to locate many of the enemy
forces that had been unknown at the beginning of the opera-
tion. He knew that many of those units, although still reflected on the map and still present on the ground, had ceased
to be effective fighting forces by now. He also knew that the
clean image portrayed on the screen could not begin to capture the brutal fighting and the destruction that he had witnessed during the day. That was the great danger of being
the next room, the major and the two staff sergeants who
made up the future plans cell would be working feverishly on
the plans for the next week to exploit the advantage the MEF
had won today. The responsibility of command is never finished, he decided; always something else to be done. Curiously, he thought, he found himself thinking back to his days
as a brand-new lieutenant at The Basic School, remembering
the future plans cell, but he knew his chief of staff would
have things moving along briskly, and he would just be
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getting in the way. Even when the issue had still hung in the
balance, Col Dick Westerby had been pushing the future ops
guys to develop a plan for exploiting the outcome. Around the
MEF command element, Westerby was known with a certain
grudging admiration as "Yesterday," because that was when
he seemed to want everything done. "If it's not done fast,"
Westerby was fond of saying, "it's not done right."
As if by cue, the small, balding colonel appeared, bearing a
cup of steaming coffee.
"You look like you could use this, general," he said.
"Thanks, Dick," the MEF commander said.
A staff sergeant appeared. "Here's the new MEF op order,
colonel," he said, handing a flimsy document to Westerby.
Westerby perused the two-page order which consisted of a
page of text and a diagram, nodding as he read.
"General, do you want to have a look at this?" be asked.
"Hell, no. I couldn't even focus my eyes on it. That's what
I've got you for. You know my intent."
"Looks good, Staff Sergeant Walters," Westerby said, initialing the document and returning it to the staff sergeant.
"Let's get it out 10 minutes ago."
"Aye, aye, sir; it'll go straight out on the secure fax," Walters said and quickly departed.
The MEF commander sipped his coffee and gazed at the
large situation screen.
"Well, what do you think, Dick?" he asked.
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Weather precluded using the bulk of our aviation and restricted the mobility of some of our vehicles. Our original
plan had to be quickly discarded and another put in its place.
We had to adapt to a rapidly changing situation. Our previous
planning efforts provided us with the flexibility and situational awareness to react to a changing situation and provided
flexibility to our subordinates. Thank goodness for staff officers, pilots, and subordinate commanders who exercise initiative and quickly adapt to changing situations."
"Yes," the general said with obvious satisfaction, "don't
you love it when the system works to perfection?"
32
Chapter 1
The Nature
of
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objectives, develops concepts of operations, allocates resources, and provides for necessary coordination, is an important element of command and control. Furthermore, planning
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increases knowledge and elevates situational awareness. Effective training and education, which make it more likely that
subordinates will take the proper action in combat, establish
command and control before the fact. The immediate-action
drill mentioned earlier, practiced beforehand, provides command and control. A commander's intent, expressed clearly
before the evolution begins, is an essential part of command
and control. Likewise, analysis after the fact, which ascertains
the results and lessons of the action and so informs future actions, contributes to command and control.
Some forms of command and control are primarily procedural or technical in naturesuch as the control of air traffic
and air space, the coordination of supporting arms, or the fire
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The traditional view of command and control sees "command" and "control" as operating in the same direction: from
the top of the organization toward the bottom.3 (See figure 1.)
Commanders impose control on those under their command;
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commanders are "in control" of their subordinates, and subordinates are "under the control" of their commanders.
We suggest a different and more dynamic view of command and control which sees command as the exercise of
authority and control as feedback about the effects of the action taken. (See figure 1.) The commander commands by deciding what needs to be done and by directing or influencing
the conduct of others. Control takes the form of feedbackthe continuous flow of information about the unfolding situation returning to the commanderwhich allows the
commander to adjust and modify command action as needed.
Feedback indicates the difference between the goals and the
situation as it exists. Feedback may come from any direction
and in any formintelligence about how the enemy is reacting, information about the status of subordinate or adjacent
units, or revised guidance from above based on developments. Feedback is the mechanism that allows commanders
to adapt to changing circumstancesto exploit fleeting opportunities, respond to developing problems, modify
schemes, or redirect efforts. In this way, feedback "controls"
subsequent command action. In such a command and control
system, control is not strictly something that seniors impose
on subordinates; rather, the entire system comes "under control" based on feedback about the changing situation.4
Command and control is thus an interactive process involving all the parts of the system and working in all directions. The result is a mutually supporting system of give and
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COMMANDER
I COMMANDER
I COMMANDER
COMMANDER
I
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ture of war, can commanders control their forces with anything even resembling the omnipotence of the chess player?
We might say that a gunner is in control of a weapon system
or that a pilot is in control of an aircraft. But is a flight leader
really directly in control of how the other pilots fly their aircraft? Is a senior commander really in control of the squads
of Marines actually engaging the enemy, especially on a mod-
control" of the situation or that the situation is "under control." The worst thing that can happen to a commander is to
"lose" control of the situation. But are the terrain and weather
under the commander's control? Are commanders even remotely in control of what the enemy does? Good comm anders may sometimes anticipate the enemy's actions and may
even influence the enemy's actions by seizing the initiative
and forcing the enemy to react to them. But it is a delusion to
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43
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individual causes and their effects since the parts are all connected in a complex web. The behavior of complex systems is
frequently nonlinear which means that even extremely small
teracting randomly with the various parts of the system, introduces even more complexity and unpredictability.
erally interact in a specific, designed wayor else the machine will not function. While some systems behave mechanistically, complex systems most definitely do not. Complex
systems tend to be open systems, interacting frequently and
freely with other systems and the external environment. Com-
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better liken the military organization to a predatory animalseeking information, learning, and adapting in its quest
for survival and successthan to some "lean, green machine." Like a living organism, a military organization is
never in a state of stable equilibrium but is instead in a continuous state of fluxcontinuously adjusting to its surroundings.
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The second element of command and control is information, which refers to representations of reality which we use
to "inform"to give form and character toour decisions
and actions. Information is the words, letters, numbers, images, and symbols we use to represent things, events, ideas,
and values. In one way or another, command and control is
essentially about information: getting it, judging its value,
processing it into useful form, acting on it, sharing it with
others. Information is how we give structure and shape to the
material world, and it thus allows us to give meaning to and
to gain understanding of the events and conditions which surround us. In a very broad sense, information is a control parameter: it allows us to provide control or structure to our
actions.'
The value of information exists in time since information
most often describes fleeting conditions. Most information
grows stale with time, valuable one moment but irrelevant or
even misleading the next.
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the plan can also help shape each unit's understanding of the
situation and so inform future decisions. An order issued to
subordinates describes the tasks to be accomplished and provides necessary coordinating instructions; but the same order
should provide a subordinate insight into the larger situation
and into how the subordinate's actions fit into that larger
situation. Likewise, a call for fire, the primary purpose of
which is to request supporting arms from a supporting unit,
also provides information about the developing situation in
the form of a target location and description.
Information forms range from dataraw, unprocessed signalsto information that has been evaluated and integrated
into meaningful knowledge and understanding. A commander's guidance to the staff and orders to subordinates
constitute information as do intelligence about the enemy,
status reports from subordinate units, or coordination between
adjacent units. Without the information that provides the basis of situational awareness, no commanderno matter how
experienced or wisecan make sound decisions. Without information that conveys understanding of the concept and intent, subordinates cannot act properly. Without information in
the form of a strike brief which provides understanding of the
situation on the ground, a pilot cannot provide close air sup-
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and control support structure do not exist for their own sake
but solely to help people recognize what needs to be done and
take the appropriate action.
the first place. For example, we should not become so concerned with the ability to gather and analyze huge amounts of
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Next, command and control should help us devise suitable and meaningful goals and adapt those goals as the situation changes. It should help us devise appropriate actions to
achieve those goals. It should help us provide direction and
focus to create vigorous and harmonious action among the
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a fog of greater or lesser uncertainty. A sensitive and discriminating judgment is called for; a skilled intelligence to
scent out the truth."4
Uncertainty is what we do not know about a given situationwhich is usually a great deal, even in the best of cir-
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less certain of what to infer from those facts. What are the en-
emy's intentions, for example? And even if we make a reasonable inference from the available facts, we cannot know
which of the countless possible eventualities will occur.
Command and control aims to reduce the amount of uncertainty that commanders must deal withto a reasonable
pointso they can make sound decisions. Though we try to
reduce uncertainty by providing information, there will always be some knowledge that we lack. We will be aware of
some of the gaps in our knowledge, but we will not even be
aware of other unknowns. We must understand the forces that
guarantee uncertainty and resolve to act despite it on the basis
of what we do know.
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The second main element that affects command and control, second only to uncertainty in order of importance, is the
factor of time. Theoretically, we can always reduce uncertainty by gaining more knowledge of the situation (accepting
that there is some information we can never gain). The basic
dilemma is that to gain and process information takes time.
This creates three related problems. First, the knowledge we
gain in war is perishable: as we take the time to gain new information, information already gained is becoming obsolete.
Second, since war is a contest between opposing wills, time
itself is a precious commodity used by both sides. While we
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CorvI1iil
INFORMATION AGE
Many of the factors that influence command and control are
timelessthe nature of war and of human beings and the twin
problems of uncertainty and time, for example. On the other
hand, numerous factors are peculiar to a particular age or at
least dependent on the characteristics of that age. As war has
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In this complicated age, command and control is especially vulnerable and not just to the physical destruction of
facilities and personnel by enemy attack. As the command
and control system becomes increasingly complex, it likewise
becomes increasingly vulnerable to disruption, monitoring,
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CONCLUSION
Although command and control systems have evolved continuously throughout history, the fundamental nature of command in war is timeless. Noteworthy improvements in
technology, organization, and procedures have not eased the
demands of command and control at all and probably never
will. While these improvements have increased the span of
command and control, they have barely kept pace with the increasing dispersion of forces and complexity of war itself.
Whatever the age or technology, the key to effective command and control will come down to dealing with the fundamental problems of uncertainty and time. Whatever the age or
technology, effective command and control will come down
to people using information to decide and act wisely. And
whatever the age or technology, the ultimate measure of command and control effectiveness will always be the same: Can
it help us act faster and more effectively than the enemy?
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Chapter 2
on the basis of less information. These approaches are exhaustive; no others are conceivable. A failure to adopt one or
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deteriorating situation. With each cycle, the slower antagonist's actions become less relevant to the true situation. Command and control itself deteriorates.
The lesson of the OODA loop is the importance of generating tempo in command and control. In other words, speed is
an essential element of effective command and control. Speed
in command and control means shortening the time needed to
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Tm INFORMATION HIERARCHY
We use the term information generically to refer to all manner
Raw data comprise the lowest class of information and include raw signals picked up by a sensor of any kind (a radio
antenna, an eyeball, a radar, a satellite) or communicated between any kind of nodes in a system. Data are bits and bytes
transferred between computers, individual transmissions sent
by telephone or radio or facsimile, or a piece of unprocessed
film. In other words, raw data are signals which have not been
processed, correlated, integrated, evaluated, or interpreted in
any way. This class of information is rarely of much use until
transformed in some way to give it some sort of meaning.
The next class is data that have been processed into or have
been displayed in a form that is understandable to the people
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TUNDERSTANDING
examples.
Situational
awareness
Synthesized, visualized
Coup doeil
Gives greater
situational
meaning to
KNOWLEDGE
i
Evaluated, integrated, analyzed
I
Example:
Intelligence
report
Gives some
meaning to
IE
I )II
IOU
I PROCESSED DATA I
Formatted, plotted,
translated, correlated
Putsin
understandable
form
Examples:
Situation report
Call for fire
Il
I
101
I' U
RAW DATA
Raw signals
Example:
Encrypted
transmission
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who must use them.* Processed data include film that has
been developed into a photograph, radio transmissions copied
into a standard report format, a computer file displayed as
text or a graphic on a screen, grid coordinates plotted on a
map, or an intercepted enemy message deciphered. The act of
processing in itself gives the data a limited amount of value.
Clearly, processed data are more useful to people than raw
dataand some may have immediate, obvious and significant valuebut they have not yet been evaluated or analyzed.
The next rung on the information hierarchy is knowledgedata that have been analyzed to provide meaning and
value.. Knowledge is data which have been evaluated as to reliability, relevance, and importance. Knowledge is various
pieces of processed data which have been integrated and interpreted to begin to build a picture of the situation. For example, military intelligence is a form of knowledge as
compared to combat information which has not yet uixlergone
analysis and evaluation. Likewise, situation reports pieced together to create an estimate of the situation represent knowledge. At this level, we are starting to get a product which can
be useful for decisionmaking.
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The highest class of information is understandingknowledge that has been synthesized and applied to a specific situation to gain a deeper level of awareness of that situation. We
may know what is going on; we understand why. Understand-
Raw data are turned into processed data, as we might expect, through processing, an activity involving essentially the
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We turn processed data into knowledge through the activity of cognitionthe act of learning what something means,
at least in general terms. To a degree, cognition may be based
on rules of logic or deduction ("If A happens, it means B").
Expert systems and artificial intelligence can assist with cognition to a certain extentby helping to integrate pieces of
processed data, for example. But cognition is primarily a hu-
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This integration is essential to eventually reaching understanding because it involves reducing the total number of
"pieces" that must be considered at any one time. The vast
number of bits of raw data that describe any situation would
overwhelm any commander f they had to be considered singly. It takes a certain amount of time and effort to make these
integrations, but without this effort the commander would be
overloaded by a staggering number of things to consider.
By nature, data are significantly easier to generate, identify, quantify, reproduce, and transmit than are knowledge
and understai ding. But commanders need knowledge and understanding in order to make effective decisions. Likewise,
subordinates need not merely data but knowledge and understanding of the commander's concept and intent. The goal in
command and control should not be collecting, processing,
and communicating vast amounts of dataand increasing the
danger of information overload in the processbut approaching understanding as closely as possible. However, we cannot
simply provide commanders with ready-made understanding.
They will have to make the final judgments themselves. But
we can strive to provide information that is as easily assimilable and as close to final form as possible. This means
providing information in the form of images.
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IMAGE THEORY
Human beings do not normally think in terms of data or even
knowledge. People generally think in terms of ideas or imagesmental pictures of a given situation. Not only do people
generally think in images, they understand things best as images and are inspired most by images.3
We can say that an image is the embodiment of our under-
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satisf'ing the need for both the closeup and overall imagesthe former best satisfied by personal observation at the
front and the latter probably best satisfied from a more distant
vantage point, such as a command post or higher headquarters.
As we have mentioned, any system which attempts to communicate information by transmitting images will suffer from
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The third way to deal with the problems of delay and distortion of information, also discussed later in more detail, is
to decentralize decisionmaking authority so that the individual on the spot, the individual who has direct observation of
the situation at that spot, is the person making the decisions.
Detailed command and control can be described as coercive, a term which effectively describes the manner by which
the commander achieves unity of effort.7 In such a system, the
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This approach represents an attempt to overcome the fundam ental nature of war. Since we have already concluded that
precise direction is generally impossible in war, detailed command and control risks falling short of its desired result. The
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By contrast, mission command and control accepts the turbulence and uncertainty of war. Rather than increase the level
of certainty that we seek, by mission command and control
we reduce the degree of certainty that we need. Mission command and control can be described as spontaneous: unity of
effort is not the product of conformity imposed from above
but of the spontaneous cooperation of all the elements of the
force.9 Subordinates are guided not by detailed instructions
and control measures but by their knowledge of the requirements of the overall mission. In such a system, the commander holds a loose rein, allowing subordinates significant freedom of action and requiring them to act with initiative. Discipline imposed from above is reinforced with self-discipline
throughout the organization. Because it decentralizes decisionmaking authority and grants subordinates significant freedom of action, mission command and control demands more
of leaders at all levels and requires rigorous training and education.
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Moreover, with its reliance on implicit communications, mission command and control is less vulnerable to disruption of
the information flow than is detailed command and control.
required. Militaries have frequently favored detailed command and control, but our understanding of the true nature of
war and the lessons of history points to the advantages of
mission command and control.
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LEADERSHIP THEORY
Leadership is the influencing of people to work toward the
accomplishment of a common objective. Because war is fundamentally a human endeavor, leadership is essential to effec-
The authoritarian theory of leadership is based on the assumption that people naturally dislike work and will try to
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committed performance of subordinates and encourages subordinate initiative. Moreover, persuasive leadership reduces
the need for continuous supervision, an important consideration on a dispersed and fluid battlefield on which continuous,
detailed supervision is problematic.
PLANNING THEORY
Planning is the process of developing practical schemes for
taking future actions. Planning may occur before a decision
and so support decisionmakingby analyzing the mission,
the enemy, or the environment to help develop situational
awareness or by studying the feasibility of different courses
of action. Planning may also occur after a decision and so
support its executionby working out necessary coordination
measures, allocation of resources, or timing and scheduling.
Planning facilitates future decisions and actions by helping
commanders provide for those things which are not likely to
change or which are fairly predictable (such as geography and
certain aspects of supply or transport). Planning helps them
to examine their assumptions, to come to a common understanding about the situation and its general direction, to anticipate possible enemy actions, and thus to consider possible
counteractions. Planning helps to uncover and clarify potential opportunities and threats and to prepare for opportunities
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Depending on the situation and the nature of the preparations, planning may be done rapidly or deliberately. RapidI
time-sensitive planning is conducted in response to existing
conditions and is meant for immediate or near-future execution. In contrast, deliberate planning is based on anticipated
future conditions and is intended for possible execution at
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work in a lock-step fashion. We must ensure that the application of this planning process contributes to flexibility in conducting operations.
Planning occurs at different levels and manifests itself differently at these levels. At the highest level is what we can
call conceptual planning which establishes aims, objectives,
and intents and which involves developing tactical, operational, or strategic concepts for the overall conduct of military
actions. Conceptual planning should provide the foundation
for all subsequent planning, which we can call functional and
detailed. These are the more routine and pragmatic elements
of planning which are concerned with translating the concept
into a complete and practicable plan. Functional planning is
concerned with the various functional areas necessary to support the overall concept, such as subordinate concepts for mobilization, deployment, logistics, intelligence, and so on. Detailed planning encompasses the practical specifics of execution. Detailed planning deals primarily with scheduling, coordination, or technical matters required to move and sustain
military forces, such as calculating the supplies or transport
needed for a given operation.
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ORGANIZATION THEORY
Organization is an important tool of command and control.
How we organize can complicate or simplify the problems of
execution. By task-organizing our force into capable subordinate elements and assigning each its own task, we also
organize the overall mission into manageable parts. The organization of our force, then, should reflect the conceptual organization of the plan.
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Importantly, organization should establish unity of command which means that any given mission falls within the
authority and responsibility of a single commander and that a
commander receives orders from only one superior for any
given mission. Similarly, organization should ensure that a
commander has authority over or access to all the resources
required to accomplish the assigned mission.
Organization also serves the important socializing function
of providing sources of group identity for members of the organization. For example, Marines may see themselves first as
members of a squad, next as members of a platoon, and then
as members of a company. An organization operates most effectively when its members think of themselves as belonging
to one or more groups characterized by high levels of loyalty,
cooperation, morale, and commitment to the group mission.
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munication, and action-feedback loops operating continuously in all directions. Each member of the team may perform
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.. S
IIS S S
Continuity is provided by the fact that each commander is a member of two related teams, one as
the senior and one as a subordinate. Through this
overlapping structure, the commander is able to extend his command over the entire force.
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Information may flow vertically within the chain of command, but it should not be restricted by the chain of command. It also flows laterally between adjacent units, or even
"diagonally"between a platoon and an adjacent company
headquarters, for example, or between a supported unit and a
supporting unit outside the chain of command. Information
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flows informally and unofficiallythat is, between individuals according to personal relationshipsas well as according
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CoIiiIuNIcAT1oNs THEORY
Because military evolutions require cooperative effort, it is
important that we be able to communicate effectively with
others. Communications are any method or means of conveying information from one person or place to another to improve understanding. In general, effective organizations are
characterized by intense, unconstrained communications
that is, the free and enthusiastic sharing of meaningful information throughout the organization.'2 Moreover, communication has an importance far beyond the exchange of
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actually communicate most by visual means (such as gestures, body language, or facial expressions), second by vocal
nonverbal means (such as tone or inflection), and least by the
actual words they use.'3
Moreover, people can communicate implicitlythat is,
they achieve mutual understanding and cooperation with a
minimal amount of information having to be transmittedif
they have a familiarity formed of shared experiences and a
common outlook. A key phrase or a slight gesture can sometimes communicate more than a detailed order. Since it reduces the time spent drafting and relaying messages, implicit
communication also reduces the problems of delay typically
associated with information flow. Implicit communication
helps to maximize information content while minimizing the
actual flow of data, thereby making the organization less vulnerable to the disruption of communications.
While conciseness is a virtue, so is a certain amount of redundancy. Used within reason, redundancy of communica-
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and redundancy. (In general, the greater the implicit understanding within the organization, the less the need for redundancy.)
a supply-push system is to be able to anticipate the commander's information needs. The danger of information overload arises primarily from supply-push.
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ISERI.
SOURCE
rUSE
In practice, the different aspects of information management are far from incompatible; in fact, combined wisely they
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DEcIsIoNr&iurG THEORY
A principal aim of command and control is to enhance the
commander's ability to make sound and timely decisions. As
we might expect, the defining features of command and controluncertainty and timeexert a significant influence on
decisionmaking.'5 All decisions must be made in. the face of
uncertainty. Theoretically, we can reduce uncertainty by gain-
The traditional view is that decisionmaking is an analytical process based on generating several different options,
comparing all the options according to some set of criteria,
and identifying the best option. The basic idea is that compar-
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judgment. The intuitive approach focuses on situation assessment instead of on the comparison of multiple options.
Intuitive decisionmaking aims at "satisficing," finding the
first solution which will satisfactorily solve the problem,
rather than on optimizing, as the analytical approach attempts
to do.'7 The intuitive approach is based on the belief that, war
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CONCLUSION
Our view of the true nature of war leads us to one of two responses to dealing with the fundamental problem of command: either pursuing certainty or coping with uncertainty.
These responses lead to two distinctly different theories of
command and control. Each theory in turn imposes its own
requirements on the various aspects of command and controldecisionmaking, communications, information management, planning, organization, training, education, doctrine,
and so onand so forms the basis for a distinct and comprehensive approach to command and control. The question is:
Which approach do we adopt? The Marine Corps' concept of
command and control is based on accepting uncertainty as an
undeniable fact and being able to operate effectively despite
it. The Marine Corps' command and control system is thus
built around mission command and control which allows us to
create tempo, flexibility, and the ability to exploit opportuni-
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Chapter 3
Creating Effective
Command and Control
"Whoever can make and implement his decisions consistently
faster gains a tremendous, often decisive advantage. Decision
making thus becomes a time-competitive process, and timeliness of decisions becomes essential to generating tempo."
FMFM 1, Warfighting
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all kinds, created by the enemy, the environment, or ourselves, since we recognize that disruption will be a normal
course of events. It should help to gather information quickly,
accurately, and selectively and to get the right information to
the right person at the right time and in the right formwithout creating information overload. It should improve our ability to build and share situational awareness.
the nature of the problem facing us and into the nature and
designs of our enemy. It should help us to identify critical enemy vulnerabilities and should provide the means for focusing our efforts against those vulnerabilities. At the same time,
It should facilitate making timely and sound decisions despite incomplete and unclear information, and it should provide the means to modify those decisions quickly. It should
allow us to monitor events closely enough to ensure proper
execution, yet without interfering with subordinates' actions.
It should help us communicate instructions quickly, clearly,
and concisely and in a way that provides subordinates the
necessary guidance without inhibiting their initiative.
With this in mind, what should such a command and control system look like?
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the level of command, the more general should be the supervision and the less the burden of detail. Commanders reserve
the use of close personal supervision to intervene in subordinate's actions only in exceptional cases. Thus all commanders
in their own spheres are accustomed to the full exercise of
authority and the free application of judgment and imagination.' Mission command and control thus seeks to maximize
low-level initiative while achieving a high level of cooperation in order to obtain better battlefield results.
ple as possible, relying on subordinates to work out the details of execution and to effect the necessary coordination.
Mission command and control thus relies on lateral coordination between units as well as communications up and down
the chain.
The aim is not to increase our capacily to perform command and control. It is not more command and control that
we are after. Instead, we seek to decrease the amount of com-
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LOW-LEVEL Th1TIAT1VE
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in such a way that provides subordinates sufficient understanding to act in consonance with their desires while not re-
Beyond its tactical utility, initiative has an important psychological effect on the members of an organization. Recognizing what needs to be done and taking the action necessary
to succeed is a satisfying experience and a powerful stimulant
to human endeavor. People not merely carrying out orders but
acting on their own initiative feel a greater responsibility for
the outcome and will naturally act with greater vigor. Thus,
initiative distributed throughout is a source of great strength
and energy for any organization, especially in times of crisis.2
As we emphasize initiative, we must recognize that subordinates will sometimes take unexpected actions, thus imposing on commanders a willingness to accept greater uncertainty with regard to the actionsof their subordinates.
Colnt4rER's INTENT
In a decentralized command and control system, without a
common vision there can be no unity of effort; the various ac-
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There are two parts to any mission: the task to be accomplished and the reason, or intent. The task describes the action
to be taken while the intent describes the desired result of the
action. Of the two, the intent is predominant. While a situation may change, making the task obsolete, the intent is more
enduring and continues to guide our actions. Understanding
our commander's intent allows us to exercise initiative in harmony with the commander's desires.
The commander's intent should thus pull the various separate actions of the force together, establishing an underlying
purpose and focus. It should provide topsight. In so doing, it
should provide the logic that allows subordinates each to act
according to their unique circumstances while maintaining
harmony with one another and the higher commander's aim.
While assigned tasks may be overcome by events, the commander's intent should allow subordinates to act with initiative even in the face of disorder and change.
In a system based on mission command and control, providing intent is a prime responsibility of command and an essential means of leading the organization.
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M!rruAJ. TRUST
Mission command and control demands mutual trust among
all commanders, staffs, and Marinesconfidence in the abilities and judgment of subordinates, peers, and seniors. Trust is
the cornerstone of cooperation. It is a function of familiarity
and respect. A senior trusts subordinates to carry out the assigned missions competently with minimal supervision, act in
consonance with the overall intent, report developments as
necessary, and effect the necessary coordination. Subordinates meanwhile trust that the senior will provide the necessary guidance and will support them loyally and fully, even
when they make mistakes.
in any military endeavor, and strict military discipline remains a pillar of command authority. But since mission command and control is decentralized rather than centralized and
spontaneous rather than coercive, discipline is not only im-
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Mutual trust also has a positive effect on morale: it increases the individual's identity with the group and its goals.
Mutual trust thus contributes to a supportive, cooperative environment.
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DEcrsIoiAxi1G
Effective decisionmaking at all levels is essential to effective
command and control. Several general principles apply. First,
since war is a clash between opposing wills, all decisionmaking must first take our enemies into account, recognizing that
while we are trying to impose our will on them, they are trying to do the same to us. Second, whoever can make and im-
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INFORMATION MANAGEMENT
Our management of information should facilitate the rapid,
distributed, and unconstrained flow of information in all directions. At the same time, it should allow us to discriminate
as to importance, quality, and timeliness as a means of providing focus and preventing information overload. It should
enhance the ability of all commanders to communicate a concept and intent with clarity, intensity, and speed.
We should supply information, as much as possible, in the
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Since information is changed by each person who handles it, important information should pass directly between
principal users, eliminating intermediaries, such as equipment
operators or clerks. Wherever possible, person-to-person information should be communicated by word of mouth and
face-to-face since humans communicate not only by what
they say but also by how they say it. The desire to have principals communicate directly and by voice does not mean that
we do not need to keep a record of communications; permanent records can be important as a means of affirming understanding and for reasons of later study and critique.
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LEADERSHIP
Because
our command and control system, strong and effective leadership is of essential importance to our command and control.
Mission command and control requires predominantly a persuasive or delegating approach to leadership. It becomes the
role of the leaders to motivate Marines to perform to the highest standards and to instill self-discipline. Leadership is thus a
matter of enlisting the committed, enthusiastic, and loyal per-
Mission command and control does not imply a depersonalized or detached demeanor. Since leaders who employ mission tactics are not overly involved in the details of execution,
one of their primary roles will thus be to provide the intent
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encouraged to demonstrate initiative and to effect the necessary coordination locally. Importantly, this means avoiding a
"zero-defects" mentality which tends to penalize initiative.
Leadership also becomes a matter of developing subordinate maturitywhich means engendering in subordinates a
willingness to exercise initiative, the judgment to act wisely,
and an eagerness to accept responsibility. Leader-as-teacher is
an essential component of our approach to leadership.
PLAIMNG
Planning is an essential element of effective command and
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upcoming action, but not so far into the future that plans will
have little in common with actual developments. Effective
planning should facilitate shaping the conditions of the situa-
The object of planning is to provide options for the commander to face the future with confidence. The measure of a
good plan is not whether it transpires as designed but whether
it facilitates effective action in the face of unforeseen events.
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We have discussed the need to gain several different images. Commanders go wherever they must to get the most important image. For the closeup image, this often means at the
frontwhich does. not necessarily mean at the forwardmost
point of contact on the ground, but wherever the critical action is taking place or the critical situation is developing. For
ground commanders, even senior ones, this may in fact mean
at or near the point of contact. But for others, and even for
ground commanders, this may mean with a subordinate commander in the critical sectorin a ready room listening to
flight debriefs during an important phase of an air operation,
at a critical point along a route of march, or in an aircraft flying over the battlefield. If the critical view at a particular moment is the overall picture, the commander may want to be in
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the command post's operations center, piecing together various reports from far-flung sources, or even at a higher head-
the staff to act on their behalf. The staff must be able to act
with initiative when the commander is away and therefore
must understand the commander's estimate of the situation,
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overall intent, and designs. Mutual trust and implicit understanding apply to the staff as much as to subordinate commanders. Commanders who do not empower the staff to act
on their behalf will become prisoners in their own headquarters, out of touch with reality and limited in their ability to influence events.
control support structure must be compatible with one another. And since people are the driving element behind command and control, the components of the structure, together
and alone, must be user-friendlythat is, designed first and
always with people in mind.
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PROCEDURES
Used properly, procedures can be a source of organizational
competenceby improving a staff's efficiency or by increasing planning tempo, for example. Procedures can be espe-
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procedures are merely tools to be used, modified, or discarded as the situation requires. They are not rules which we
must follow slavishly.
Our command and control procedures should be designed
for simplicity and speed. They should be designed for simplicity so that we can master them easily and perform them
quickly and smoothly under conditions of extreme stress.
They should be designed for speed so that we can generate
tempo. Streamlined staff planning sequences, for example,
are preferable to deliberate, elaborate ones. The standard
should be simple models which we can expand if time and
circumstances permit, rather than inherently complicated
models which we try to compress when time is shortwhich
is likely to be most of the time. As Second World War German General Hermann Balck used to say to his staff, "Don't
work hard, work fast."
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MANPOWER
Since people are the first and driving element of our command and control system, effective manpower management is
essential to command and control. Since mission command
and control relies heavily on individual skills and judgment,
our manpower management system should recognize that all
Marines of a given grade are not interchangeable and should
seek to put the right person in the right billet based on spe-
ORGANIZATION
The general aims of organization with regard to command
and control should be to create unity of effort, reasonable
spans of control, cohesive mission teams, and effective information distribution. Organization should not inhibit commu-
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In general, we should take a flexible approach to organization, maintaining the capability to task-organize our forces to
suit the situation which might include the creation of nonstandard and temporary task groupings. However, the commander
must reconcile this desire for organizational flexibility with
Mission command and control requires the creation of selfreliant task groups capable of acting semiautonomously. By
task-organizing into self-reliant task groups, we increase each
commander's freedom of action and at the same time decrease the need for centralized coordination of support.
extent compatible with reasonable spans of control. Commanders should have the flexibility to eliminate or bypass selected echelons of command or staff as appropriate in order to
improve operational tempo. Additionally, it is not necessary
that all echelons of command exercise all functions of command. Just as we task-organize our force, so should we taskorganize our command and control structure.
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member that it is only one component. As we have mentioned, there are two dangers in regard to command and control equipment, the first being an overreliance on technology
and the second being a failure to make proper use of technological capabilities. The aim is to strike a balance that gets the
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CONCLUSION
Our approach to command and control recognizes and accepts
war as a complex, uncertain, disorderly, and time-competitive
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Notes
Notes
1.
Command and control the business of the commander: In
Joint Pub 1-02, Department of Defense Dictionary of Military and
Associated Terms, defmed as: "The exercise of authority and direction by a properly designated commander over assigned forces in
the accomplishment of the mission. Command and control functions
are performed through an arrangement of personnel, equipment,
communications, facilities, and procedures employed by a commander in planning, directing, coordinating, and controlling forces
and operations in the accomplishment of the mission."
2.
Authority and responsibility: Henri Fayol, General and Industrial Management (Pitman Publishing Corp., 1949), pp. 2 122
The traditional view: Command in Joint Pub 1-02 is defmed as "the authority that a commander in the Military Service
lawfully exercises over subordinates by virtue of rank or assignment. Command includes the authority and responsibility for effec3.
tively using available resources and for planning the employment of,
139
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The
Fffih Discipline: The Art and Practice of The Learning Organization (New York: Doubleday/Currency, 1990), pp. 190193.
6. Command and control as a complex (adaptive) system: See
M. Mitchell Waldrop, Complexity: The Emerging Science at the
Edge of Order and Chaos (New York: Simon & Schuster, 1992);
Roger Lewin, Complexity: Life on the Edge of Chaos (New York:
Macmillan, 1992); or Kevin Kelly, Out of Control: The New Biol-
MA: Addison-Wesley,
equilibrium, nonlinear" systems in Ilya Prigogine and Isabelle Stengers, Order Out of Chaos: Man's New Dialogue with Nature (New
York: Bantam Books, 1984) and Gregoire Nicolis and Ilya Prigogi, Exploring Complexity: An Introduction (New York: W.H. Freeman & Co., 1989).
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Notes
"Reduced Instruction Set Combat: Processes & Modeling." Presentation given at Headquarters Marine Corps, 5 Jan 95.
11. Command and control support structure: In Joint Pub
1-02: "Command and control systemThe facilities, equipment,
communications, procedures, and personnel essential to a commander for planning, directing, and controlling operations of as-
Coakley, p. 17.
141
13.
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See
.":
Carl von
142
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Notes
3.
Not only do people think in images, they understand best
and are inspired most. .
Thomas J. Peters, Thriving on Chaos:
Handbook for a Management Revolution (New York: Alfred A.
.
pen and What It Will Mean (New York: Oxford University Press,
1991), pp. 5153. Gelernter argues that topsight is "the most precious intellectual commodity known to man.. It is the quality that
distinguishes genius in any field." (Italics in original.)
.
6.
The directed telescope: Van Creveld, Command in War, p.
75 and pp. 25557. See also Gary B. Griffm, The Directed Telescope: A Traditional Element of Effective Command, Combat Institute Studies Report No. 9 (Ft. Leavenworth, KS: Combat Studies
Institute, U.S. Army Command and General Staff College, 1985).
7.
Control as "coercive" or "spontaneous": Gregory D. Foster, "Contemporary C2 Theory and Research: the Failed Quest for a
Philosophy of Command," Defense Analysis, vol. 4, no. 3, September 1988, p. 21!.
143
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9.
10.
Foster,p.211.
Authoritarian (Theory X) versus persuasive (Theory Y)
p. 289.
12. Effective organizations characterized by intense communications: Thomas J. Peters and Robert H. Waterman, Jr., In Search
of Excellence (New York: Harper & Row, 1982), p. 122.
13. On the relative importance of verbal and nonverbal communication: Psychologist Dr. Albert Mehrabian has estimated that in
face-to-face conversation the actual meaning of words accounts for
a mere 7 percent of communication, nonverbal voice (such as tone,
volume, or inflection) accounts for 38 percent, and visible signals
(facial expression, body language, gestures, etc.) account for the re-
144
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Notes
1988).
17. "Satisfice" versus "optimize": Herbert A. Simon, "Rational choice and the structure of the environment," Psychological
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Primed Decisions" in William B. Rouse (ed.), Advances in ManMachine System Research (Greenwich, CT: Jai Press, 1989); G.
L. Kaempf, S. Wolf, M. L. Thordsen, and G. Klein, Decision Making in the Aegis Combat Information Center (Fairbom, OH: Klein
Associates, 1992); R. Pascual and S. Henderson, "Evidence of Naturalistic Decision Making in Command and Control" in C. Zsambok
1.
All commanders in their own spheres. . : Spenser Wilkinson, The Brain of an Army: A Popular Account of the German General Staff(Westrninster: A. Constable, 1895), p. 106.
.
5.
146
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Notes
147
GPO
1996
171637
QL 3