REQUEST FOR INFORMATION

(RFI)
FOR
TELBRU HUMAN RESOURCE
MANAGEMENT SYSTEM (HRM
S)
PROJECT NO:
TBB/IT/200911/RFI/ICB/HRMS

By

hSenid Business Solutions (Pvt) Ltd

85 1/1, Ward Place
Colombo 07
Sri Lanka
Contents
• Information Summary…….…………..

…………………………………………….……….Schedule 1

• Sub-Contracts…..……………..

………………………………………………………...………Schedule 2

• Company’s Background……..……………………..

……………………………….…......Schedule 3

• Company’s Track

Record………………………………………………………………......Schedule

• Implementation

Plan………………………………………………………………….

….....Schedule 5

• Proposed Solution

………………………………………………………………...............Schedule 6

• Documentation and

Deliverables……………………………………………….........Schedule 7
• Training

Plan……………………………………………………………….........................

Schedule 8

• Software

Requirements………………………………………………………………….....S

chedule 9

• Hardware

Requirement……………………………………………………………….......Sc

hedule 10

• Professional

Services………………………………………………………………..... ....

Schedule 11

• Project

Management………………………………………………………………...........

Schedule 12

• Software

Details………………………………………………………………..................S

chedule 13
 Schedule 1

INFORMATION
SUMMARY
Schedule 1 – Information Summary

1.1 Tenderers shall provide in this Schedule the following information

a) Management summary

Management Summary

hSenid Business Solutions (Pvt) Ltd was founded by Mr. Dinesh Saparamadu who has over 15
years of hands-on expertise in the Information Technology sector. He is the Chief Executive
Officer of hSenid Business Solutions.

Mr. Sampath Jayasundara is the Director/General Manager of hSenid Business Solutions and
has over 10 years experience in the ICT industry. He currently overlooks the entire function of
hSenid Business Solution and reports to the board of directors on its finance, business
development, new product development, technology enhancements, business expansions and
human resources aspects etc. He is also responsible for setting short-term as well as long-term
overall company strategies including its overseas business expansions.

Additionally, the senior management team at hSenid is backed with widespread experience in
project management, business consultation, sales & marketing, training and so on. All members
of the management team have been serving hSenid for over a span of eight years thereby being
individually involved in managing HRIS accounts and developing new markets for hSenid
both, locally and internationally.
 b) List of all the companies (including Contractor and sub‐contractor(s), if any) involved in
the provision of the services and items specified in this tender, and
the responsibility of each company

Type Company Name Responsibility

Contractor I-Sat Group of Companies Providing Project management

and first level support to the
client
Sub-contractor hSenid Business Solutions Supply, Installation & providing
(Pvt) Ltd second level support &
Maintenance of the HR solution
 d) Years of experience (as of the Tender Closing Date) and skills of the Contractor and sub-
contractor(s) in: Implementing IT infrastructure projects

hSenid has over 13 years of expereince and has made over 600 installations of its flagship HR
product, HRMEnterprise both, locally and gloablly. Our customer protfolio includes diversified
holdings and a few of them are, Hayleys Group, Aitken Spence Group, Hemas Holdings, George
Steuarts and Browns Group. From the telecommunications sector we have Sri Lanka Telecom,
Mobitel, Tigo and Huawei. From the hotel sector, we have reputed organizations such as Hilton,
Jetwing Group and Mount Lavinia Hotel. Overall, we have provided our solutions to 18 different
industry sectors including manufacturing (Brandix, Damro, Ansell Lanka), finance (Uniona
Assurance, Nations Trust Bank, Sampath Bank) and FMCG (Ceylon Tobacco, Nestle Lanka,
Unilever).
 Schedule 2

SUB-CONTRACTS

Table 2.1 Responsibility Table

 Alliance Relationship between Contractor and
Responsibilit Sub-contractor(s)
Company
y
Name Alliances
Description Date Alliance
Exists?
Established Description
(Y/N)
Contractor I-Sat Group of Companies

Project
Management
and providing
Not Applicable Not Applicable Not Applicable
first level
support for
the client

Sub-
contractor(s
) hSenid Business Solutions (Pvt) Ltd

Supply,
Installation
and providing
Y ? Joint Venture
second level
support for
the client
 Schedule 3

COMPANY’S
BACKGROUND
COMPANY OVERVIEW
hSenid Business Solutions is globally recognized software development company that is specially
recognized for its state of the art HRIS Solution, HRM Enterprise. The company specializes in Total
Human Resource & Payroll Management Solutions, Time & Attendance Solutions, Outsourcing,
Gold Trading Solutions, Community Development Management Solutions, Customized Software
Developments and SaaS HR Solutions. Founded in 1997 with the aim of supplying high quality
software products and services to its customers worldwide, hSenid is currently carrying out its
operations from United States, Malaysia, India, Singapore and four R& D centers in Sri Lanka. We
are confident that our solutions will cater to the requirements and also increase the productivity of
any organization. Our confidence is backed by over 13 years of experience in providing quality
software solutions to large, medium, and small scale organizations locally and globally. Being able
to address their requirements directly has been the key to our success.

hSenid has made a significant impact in the IT industry both, locally and globally with its unique
and innovative range of products. Its success lies with a dedicated team of qualified professionals
geared towards one common goal of providing quality software solutions for highflying
organizations around the globe.

As a Microsoft Gold Certified Partner and an ISO Certified Company hSenid differentiates itself as
one of the leading Software Development Companies having the capability of providing first-class
software solutions to its customers worldwide. hSenid, with over a decade of solid experience and
with its top-of –the-line operations, technologies and solutions is now the most promising name for
total HR solutions in Sri Lanka.

Buoyed by consistent performance in the domestic market and rising global demand for quality
software solutions, hSenid Business Solutions stands tall as a multinational company reaching
greater heights as one of the most preferred software solution providers in the world.

Other companies that come under the hSenid brand name include:
MISSION
“We strive to achieve our vision by being dynamic and benchmarking ourselves against the best in
the world. Continues improvement through creativity and innovation is a way of life at hSenid. Our
approach is to nurture and guide our employees to embrace this culture”

VISION
Make life easy by using ICT

Company Strengths
 Incorporation of the best HR practices to the product such as in performance Hoshin Kanri
approach, Balance scorecard, 360 degree appraisal etc….
 A decade of experience in HR industry solution providing to Local and Global customers
 Modularized solution
 No 1 HR solution in Sri Lanka
 24/7 Dedicated support team.
 Largest installed base in Sri Lanka for HRIS.
 Global presence (branches in India, Malaysia, Singpore, USA and partners in Brunei,
Ireland, Kenya, and Tanzania, Pakistan etc….)
 Partnerships & Certifications ( Microsoft gold certified partner, ISO certified, CMMi level 3
certified)
 Open for third party integrations (Integrations with SAP, SUN Finance, Lotus Notes Etc….).
 Product suitability for wide range of domains
 Customizability & Configurability
 Database independency (ability to run on Oracle, MS SQL Server and DB2)
 In-house research & development team
 Industry specific HR solutions.
 Organization Structure

hSenid
Business Solutions

CEO

Director/ General Manager

Professional HR and
Sales & Product Engineering Network Finance Strategic
Operations Services & Administration
Marketing Management and R&D Administration Department Business Unit
Support
(Shared Service ) (Shared Service ) (Shared Service )

Quality
Documentation Assurance Graphic
HR Admin.

Project Project Project Project

Team A Team B Team C Webit Pro
Coordination

Tech Lead

Development Common Development Development Development Development Database

Team 1 Development Team Team Team Team Administration
Team 2 3 4 5 Team
Management Background

Dinesh B. Saparamadu
Chief Executive Officers

Dinesh Saparamadu, founder and CEO of hSenid Group of Companies. Having established the
company in April 1997, he has led it to become a proven leader in the software industry with
offices and partners in Europe, USA, Singapore, India, and R&D Centers in Sri Lanka and
Malaysia. He has been the driving force behind a high caliber and passionate team, taking
hSenid to the global stands within a short span of time. hSenid holds a solid track record in
developing state of the art HR solutions and mobile applications for Telecom, Financial and
Enterprise markets that is evidenced by its highly satisfied world-wide client base

Dinesh has over 20 years of hands-on expertise in the Information Technology sector which
include key positions he held in the USA. Having begun his career at Aetna Life and Casualty,
USA as an Enterprise Technology Consultant for Aetna Strategic Business Units. Later, he
joined Pepsi Cola, New York as a Software Consultant, and was responsible for successful
implementation of many nation-wide Information Technology Projects.

Dinesh has a Bachelor of Science in Computer Engineering and a Master’s of Science in

Computer Science from University of Bridgeport in Bridgeport Connecticut, USA

Sampath Jayasundara
Director/General Manager of hSenid Business Solutions

Sampath having over 10 years experience in the ICT industry, joined hSenid
as Project Lead in the year of 2000 and gradually gained expertise to manage
the entire operation of HBS (hSenid Business Solutions) as Director/General
Manager after holding key positions as, Manager Operations and General Manager Business
Development etc.

Sampath being fully equipped with a solid record of improving operations, impacting business
growth and maximizing profits, currently overlooks the entire functions of hSenid Business
Solution, reporting to the board of directors on its finance, business development, new product
development, technology enhancements, business expansions and human resources aspects etc.
He also contributes to and shares the responsibilities of setting short-term as well as long-term
overall company strategies including its overseas business expansions.

Sampath is also a lecture panel member of the Institute of Personal Management (IPM) of Sri
Lanka, lecturer for Institute of Management of Management of Sri Lanka (IMSL) and an
external lecturer at Finance and Management faculty, University of Colombo in both
undergraduate and post graduate levels.

Being a past pupil of Royal College – Colombo, on his personal front he has the first degree at
University of Colombo, post graduate diploma in Computer Science at University of Colombo
and MBA at Post Graduate Institute of Management, University of Sri Jayewardenepura.
 Schedule 4

COMPANY’S TRACK
RECORD
Table 4.1 Contribution of Companies in (%)

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Sri Lanka Telecom (Pvt) Ltd ge pli
d int
N (Telecommunication) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Mobitel (Pvt) Ltd (Telecommunication) – ge pli
d int
N Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Tigo (Pvt) Ltd (Telecommunication) – Sri ge pli
d int
N Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Huawei Sri Lanka (Pvt) Ltd ge pli
d int
N (Telecommunication) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Centre for International Forestry ge pli
d int
N Research - Indonesia me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f International Livestock Research ge pli
d int
N Institute - Kenya me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

 % % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Bioversity International - Italy d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Capital Market & Securities Authority ge pli
d int
N (Government) – Tanzania me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f African Medical Research Foundation - ge pli
d int
N Kenya me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Ability Staffing Inc. - USA d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s
 Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Praxair India (Pvt) Ltd - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f African Medical Research Foundation - ge pli
d int
N Kenya me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Turbo Entergy Ltd - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

 % % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Flextronics - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Hyundai - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Lanson Toyota - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

Total 100 100 100 100

 % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
World Vision - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Viveks Ltd - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Rohm and Haas - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Hand in Hand - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
HTL Group - India d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Ministry of Public Administration and ge pli
d int
N Home Affairs (Government) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Attorney Generals Department ge pli
d int
N (Government) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Sri Lanka Rupavahini Corporation ge pli
d int
N (Governemnt) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Open University of Sri Lanka ge pli
d int
N (Government) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Sri Lanka Ports Authority (Government) – ge pli
d int
N Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f NODES Management Information System ge pli
d int
N (Government) – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s
 Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
SriLankan Airlines – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Union Assurance Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Ceylon Tobacco Company – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

Total 100 100 100 100

 % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Aitken Spence PLC – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Hayleys PLC – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

 % % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Hemas Holdings PLC – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
George Steuarts & Co. Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Metropolitan Group of Companies – Sri ge pli
d int
N Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Browns Group of Companies – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Ceylon Tobacco Company – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s
 Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Pership – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Lanka Orix Leasing Company – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
K.I.K. Group of Companies – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

Total 100 100 100 100

 % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
MJF Teas (Pvt) Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Prima Group of Companies – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor
 • hSenid Business Solutions (Pvt) Ltd. 100 100 100 100
% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Jetwing Group – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Hilton Colombo – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Sampath Bank PLC – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Citizens Development Bank – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Nations Trust Bank PLC – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s
 Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Citi Bank – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Brandix Group – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Ansell Lanka (Pvt) Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

Total 100 100 100 100

 % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Sterling Lanka Group – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Flintec Transducers (Pvt) Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor
 • hSenid Business Solutions (Pvt) Ltd. 100 100 100 100
% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ATG Intelligent Glove Solutions – Sri ge pli
d int
N Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Diesel & Motor Engineering Co. Ltd. – Sri ge pli
d int
N Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Durdans Hospitals – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
British Council – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f World University Services of Canada – Sri ge pli
d int
N Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s
 Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Express Newspapers – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Innodata Lanka (Pvt) Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f International Water Management ge pli
d int
N Institute – Sri Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

Total 100 100 100 100

 % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f Chemical Industries Colombo PLC – Sri ge pli
d int
N Lanka me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Informatics (Pvt) Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor
 • hSenid Business Solutions (Pvt) Ltd. 100 100 100 100
% % % %

100 100 100 100

Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Benji Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Melbourne Textiles – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %
 Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
Re na Ap
an Ma
f ge pli
Omega Line Ltd – Sri Lanka d int
N me ca
Rel en
o. nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %

100 100 100 100

Total % % % %

Im Op
ple era
Pr So
me tio
oje ft
nt ns
ct wa
ati an
Ma re
on d
na Ap
an Ma
ge pli
Oriflame Lanka (Pvt) Ltd – Sri Lanka d int
me ca
Rel en
nt tio
ate an
Se n
d ce
rvi Sy
Se Se
ce st
rvi rvi
s em
ce ce
s s

Contractor

• hSenid Business Solutions (Pvt) Ltd. 100 100 100 100

% % % %
 100 100 100 100
Total % % % %
Table 4.2 Project Reference

Customer Name Customer Type Reference Site

Sri Lanka Telecom (Pvt) Ltd Quasi Government Sri Lanka Telecom (Pvt)
Ltd – Colombo Office
Mobitel (Pvt) Ltd Private Mobitel (Pvt) Ltd –
Colombo Office
Tigo (Pvt) Ltd Private Tigo (Pvt) Ltd – Colombo
Office
Huawei Sri Lanka (Pvt) Ltd Private Huawei Sri Lanka (Pvt) Ltd
– Colombo Office
Centre for International Forestry Private Centre for International
Research - Indonesia Forestry Research -
Indonesia
International Livestock Research Private International Livestock
Institute - Kenya Research Institute - Kenya
Bioversity International - Italy Private Bioversity International -
Italy
Capital Market & Securities Government
Authority (Government) –
Tanzania
African Medical Research Private African Medical Research
Foundation - Kenya Foundation - Kenya
Ability Staffing Inc. - USA Private
Praxair India (Pvt) Ltd - India Private Praxair India (Pvt) Ltd -
India
African Medical Research Private
Foundation - Kenya
Turbo Entergy Ltd - India Private
Flextronics - India Private
Hyundai - India Private
Lanson Toyota - India Private
World Vision - India Private
Vivek Ltd - India Private
HTL Group - India Private
Rohm and Haas - India Private
Hand in Hand - India Private
Ministry of Public Administration Government Ministry of Public
and Home Affairs – Sri Lanka Administration and Home
Affairs – Sri Lanka
Attorney Generals Department – Government Attorney Generals
Sri Lanka Department – Sri Lanka
Sri Lanka Rupavahini Corporation Government
– Sri Lanka
Open University of Sri Lanka Government
(Government) – Sri Lanka
Sri Lanka Ports Authority – Sri Government Sri Lanka Ports Authority –
Lanka Sri Lanka – head Office
NODES Management Information Government
System – Sri Lanka
SriLankan Airlines – Sri Lanka Quasi Government
Union Assurance Ltd – Sri Lanka Private
Ceylon Tobacco Company – Sri Private Ceylon Tobacco Company
Lanka – Sri Lanka
Aitken Spence PLC – Sri Lanka Public
Hayleys PLC – Sri Lanka Public
Hemas Holdings PLC – Sri Lanka Public
George Steuarts & Co. Ltd – Sri Private
Lanka
Metropolitan Group of Companies Private
– Sri Lanka
Browns Group of Companies – Public Browns Group of
Sri Lanka Companies – Sri Lanka
Pership – Sri Lanka Private Pership – Sri Lanka
Lanka Orix Leasing Company – Private
Sri Lanka
K.I.K. Group of Companies – Sri Private K.I.K. Group of Companies
Lanka – Sri Lanka
MJF Teas (Pvt) Ltd – Sri Lanka Private
Prima Group of Companies – Sri Private
Lanka
Jetwing Group – Sri Lanka Private
 Hilton Colombo – Sri Lanka Private
Sampath Bank PLC – Sri Lanka Public
Citizens Development Bank – Sri Private Citizens Development Bank
Lanka – Sri Lanka
Nations Trust Bank PLC – Sri Public
Lanka
Citi Bank – Sri Lanka Private
Brandix Group – Sri Lanka Private
Ansell Lanka (Pvt) Ltd – Sri Lanka Private
Sterling Lanka Group – Sri Lanka Private
Flintec Transducers (Pvt) Ltd – Sri Private
Lanka
ATG Intelligent Glove Solutions – Private
Sri Lanka
Diesel & Motor Engineering Co. Public
Ltd. – Sri Lanka
Durdans Hospitals – Sri Lanka Public
British Council – Sri Lanka Private
World University Services of Private
Canada – Sri Lanka
Express Newspapers – Sri Lanka Private
Innodata Lanka (Pvt) Ltd – Sri Private
Lanka
International Water Management Private
Institute – Sri Lanka
Chemical Industries Colombo PLC Public
– Sri Lanka
Informatics (Pvt) Ltd – Sri Lanka Private
Benji Ltd – Sri Lanka Private
Omega Line Ltd – Sri Lanka Private
Oriflame Lanka (Pvt) Ltd – Sri Private Oriflame Lanka (Pvt) Ltd
Lanka

Table 4.3 Reference Site Contact Details

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
 nce and , Fax
Numbe Address Number Operatio Hardwar
r and ns and e and
Email Mainten Operatin
ance g
Address Services Systems

Sri Lanka Mr. Head of Tel: +94

Telecom Jainulabde Division 11
en HR 2350283 / √ N/A
Lotus Road, Basheer 2446254
Colombo 01
Fax: +94
Sri Lanka
11
2333318

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Mobitel Mrs. Asst. HR Tel: +94

(Private) Rikaza Manager 11
Limited Mawsoof 2330550 √ N/A

108, W.A.D. Fax: +94

Ramanayak 11
e Mawatha, 4717550
Colombo 02
Sri Lanka.
Project Company Contact Title Contact Relevant Project
Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Tigo Mr. Riyaaz Chief Tel: +94

(Private) Rasheed Financial 11
Limited Officer 2541541 √ N/A
78,
Grandpass Fax: +94
Road Place, 11
Colombo 2541145
14.
Sri Lanka.

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Huawei Mr. HR Tel: +94

Sri Lanka Randika Specialist 11
Thomas 2433605- √ N/A
(Pvt) Ltd
17th Floor, 06-08
West
Tower,
World
Trade
Centre,
Colombo
01.
Sri Lanka
Project Company Contact Title Contact Relevant Project
Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Centre Ms. Manager Tel: +62

For Jennifer Human (251)
Crocker Resources 622100 √ N/A
Internati
onal / Fax: +62
Corporate (251)
Forestry
Services 622100
Research

P.O. Box
6596
JKPWB
Jakarta
10065
Indonesia

Project Company Contact Title Contact Relevant Project

Refere Name and Person Number, Services or Items
nce Address Fax
Numbe Number Operati
r and Hardwar
ons and
e and
Email Mainten
Operatin
Address ance
g
Service
Systems
s

Internatio Ms. Director Tel: +251

nal Brigitte Human 11 4646
Livestock Laude Resource 3215 √ N/A
Research s, Finance
Institute and
(ILRI) Administr
ation
P.O. Box
30709
Nairobi
00100
Kenya
Project Company Contact Title Contact Relevant Project
Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Bioversit Ms. HR Tel: +39

y Francesca Developm 06611832
Internati Fabi ent 4 √ N/A
onal Via Specialist
dei Tre
Denari
472/a,
00057
Maccarese
(Fiumicino)
Rome, Italy

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

African Mr. Willy Internatio Tel: 254-

Medical M. Matuku nal IT 20-
Manager 605220 √ N/A
and
Research
Foundati
on
(AMREF)

Internation
al Training
centre,
Langata
 Road P.O
Box 00506-
27691,
Nairobi
Kenya

Project Company Contact Title Contact Relevant Project

Refere Name and Person Number Services or Items
nce Address , Fax
Numbe Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Ministry of Mr. Lalith System Tel: +94

Public Waduge Analyst 11
Administra 2696211 √ N/A
tion and
Home Fax: +94
Affairs 11
(Governme 2697410
nt)
Independent
Square,
Colombo 07.
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name and Person Number Services or Items
nce Address , Fax
Numbe Number
r and Operatio Hardwar
ns and e and
Email Mainten Operati
Address ance ng
Services Systems

Attorney Mrs. D. Dias Deputy Tel: +94

Generals Wickramasin Solicitor 11
ghe General 2433964 √ N/A
Departme
nt
(Governm
ent)

Attorney
General
 Department
Hultsdorff
Colombo 12
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Sri Lanka Mr. Chief HR Tel: +94-

Ports Ranjith Manager 11
Authority Sepala 2421201 √ N/A
No. 19,
Chaithya
Road,
Colombo 01
,
P. O. Box
595.
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Ceylon Mr. Vindu Tel: +94

Tobacco Leelasena 11
Company 2496250 √ N/A
Fax: +94
178, 11
Srimath
2440550
Ramanatha
n Mawatha
 Colombo 15
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Browns Mr. IT Tel: +94

Group of Naomal Manager 2697 111
Compani De Silva √ N/A
es P.O.
Box 200,
481, T.B.
Jayah
Mawatha,
Colombo 10
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name Person Number Services or Items
nce and , Fax
Numbe Address Number
r and Operatio Hardwar
ns and e and
Email Mainten Operatin
Address ance g
Services Systems

Pership Mr. Chief Tel: + 94

Group Ananda Informatio 11 267
Herath n Officer 4242 √ N/A
No. 3/1
Rajakeeya
Mawatha
 Colombo 07
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name and Person Number Services or
nce Address , Fax Items
Numbe Number
r and Operati Hardwa
Email ons and re and
Address Mainten Operati
ance ng
Service System
s s

K.I.K. Mr. Group Tel: +94

Group of Hemantha Engineerin 11 225
Wickramara g Manager 1111 √ N/A
Companies
tne – – Human
Spur Road 2, Resource
Phase I, Developm
Export ent
Processing
Zone,
Katunayake
Sri Lanka

Project Company Contact Title Contact Relevant Project

Refere Name and Person Number Services or
nce Address , Fax Items
Numbe Number
r and Hardwa
Email Operati
re and
ons and
Address Operati
Mainten
ng
ance
System
Services
s
Citizens Mr. Manager Tel: +94
Developme Imdaad – 011
Naguib Informati 2429800 √ N/A
nt Bank
Ltd. on
Technolo
“Ceylinco gy
House”, Level
05, No. 69,
Janadhipathi
Mawatha,
Colombo 1
Sri Lanka
Project Company Contact Title Contact Relevant
Refere Name and Person Number Project
nce Address , Fax Services or
Numbe Number Items
r and
Email Operati
Hardwa
Address ons
re and
and
Operati
Mainte
ng
nance
System
Service
s
s
Oriflame Ms. Head of Tel: +94
Lanka Lashani Finance 4786500
Fernando √ N/A
(Pvt) Ltd

No 77,
Dharmapala
Mawatha,
Colombo 7
Sri Lanka
 Schedule 5

IMPLEMENTATION
PLAN
Table 5.1 Implementation Plan

Major Activities/ Tasks Tentative Timeframe

(Date)
Start End Deliverables
Detail joint discussion
on the implementation
plan and methodology
will be discussed based
1st February 2010 1st February 2010 on both team members’
Kick off Meeting perspectives and the
plan finalized.

This stage we will

identify all business
processors of TelBru.
Teams involve will be
the both hSenid and
TelBru. Main goal is to
identify the exact
business processes and
how to address them.

Once the information is

gathered, hSenid will
review all the
information and
Requirement formulate the solution
26th February
Gathering 2rd February 2010 document which is the
2010
next step. For the
collection of information
the hSenid team will
present a requirements
questionnaire to TelBru
on the business areas
this completed
document should be
presented to the hSenid
team to enter in to the
next level “solution
document”

Solution Document 2nd February 2010 11th March 2010 TelBru can review the
document and inform to
 hSenid if there is any
changes to be done to
the final system.
After identifying the
GAP and
accommodating the
required changes, both
GAP Analysis parties will sign off with
12th March 2010 2nd April 2010
the solution document
for the final product.
This stage hSenid will
start to develop the final
product for TelBru.
This stage hSenid will
start to develop the final
product for TelBru in
Customization 5th April 2010 26th April 2010 accordance to the
confirmed GAP
analysis.
hSenid will carry out
Test cases highlighting
further improvements to
the system for quality of
Quality Assurance 5th April 2010 26th April 2010 the product
The guarantee of the
user friendly, solid final
product is given through
this process.
System Installation &
database setup –
Implementation of hSenid will ensure
Product 27thth April 2010 11th May 2010 hardware and software
are installed according
to the time frames given
by TelBru

TelBru shall sign off the

Acceptance th
12 May 2010 th
26 May 2010 project and accept the
product after
completion.

Training 27th May 2010 10th June 2010 Application -

Comprehensive hands
on training is given to
 the users and consists of
navigation through day
to day operations to the
end users and also
administration level.
Management will be
given a special training
on the required areas.
This helps top
management to filter
required data from the
system to help in taking
management decisions.
Key goal is to support
tight time schedule of
management and take
the correct decision.
After the warranty
Support & period TelBru can enter
Maintenance into a maintenance
agreement with hSenid.
 Schedule 6

PROPOSED
SOLUTION
a. Network architecture diagram

Data Access Classes

SQL Scripter Class

Microsoft Enterprise
XML SQL Library (Common Library 4.0 May 2008
SQL, Oracle SQL, MSSQL, Release
DB2 SQL)

Microsoft SQL Microsoft SQL Oracle 9i + Db2

Server 2000 Server 2005
b. Application architecture diagram
 ASP.NET Web Site
User Controls Web Pagers AJAX Call Web Services

Portal Logical / Data Layer

Theme Service Security Service Layout Service Module Service Portlet Service Site Navigation Licensing Service Widget Service
Classes Classes Classes Classes Classes Service Classes Classes Classes

Data Access Layer with Enterprise Blocks 4.0 May Release

Application Framework 3.5

Configuration Library
Personalization Library
Class Implementations
HTTP/Soap Class Implementations
Localization Library
HTTP/Soap Licensing Web Service 1. Database Configuration Class Implementations
Security Web Service Interface 1. Drag Drop Extender
Handler
Interface Service methods: 2. Floating Behavior Extender
2. Security Configuration 1. DB Resource Provider
(HRM v5 Security Service 1. Validate License () 3. Widget
Handler 2. External Resource Provider
Implementations) 2. Aquire License() 4. Widget Container
3. Localization Configuration
3. Renew License() 5. Widget Service Provider
Handler NS = HBS.Localization
NS = HBS.Personalization
NS = HBS.Configuration

Microsoft Enterprise Library 4.0 May 2008 Release

 Software
functionality and
features
Employee Information Manager
Master Information
HRM Enterprise has the capacity to store all the relevant information about the employees of an
organization. These records are maintained for each employee and can easily replace the employee detail
sheet of the personal file. Master Information records employee’s details from Birth to retirement with
Employee Photograph for quick identification.

Features and Advantages

• Full name & Address

• Scanned picture (Colour)
• Permanent contact details
• Contact during working days
• Official contact details
• Personal information (Date of birth, Nationality, Religion, blood groups)
• NIC / Passport / Driving License information with dates (Issued / Renewals / etc)
• Job information
• Company and Tax details
• Previous Work experience
• Confirmation & Retirement dates
• Salary & Bank information
• Designation & reporting structure
• Employee summary information
• Employee benefits assignment
• Assign qualifications
• Assigning language and other qualifications
• Assign job specifications
• Bonding information
• Competencies
• Attachments
• User defined fields
Census Information
The system facilitates to store Job Description, Job Specification, Qualifications, Training Records,
Performance Information, Bonding Information & Benefits against individual employees and also records
employee’s Emergency & family information, together with other personal information.

Features and Advantages

• Living and job preferences
• Designation and relevant department information
• Dependent information
• Emergency contact details
• Transport Information
• Job preferences
Organization Chart
Organization chart/ company structure is another core module used to capture the structure of your
company. In addition to traditional hierarchy with definition of divisions, departments and other company
specific units, the module lets you define grade-wise hierarchy, as well as reporting hierarchy and detailing
direct and indirect reporting relations between specific employees and supervisors. The company structure
and hierarchy defined here are essential for correct functionality of many other modules. Extensive displaying
capabilities and options are another helpful feature in this module.

Key Features and Advantages

• Graphical representation of Organization Chart

• Reporting hierarchy & information

• Company wise, Department wise, Name wise, Designation wise

representation of organization chart (combination of above or separately per
category) – user definable
Employee Lifecycle
This module handles Promotions, placements, transfers of employees and related increments in employee
salaries.

Features and Advantages

• Handle Transfers/ Promotions
• Keep track of Transfer / Promotion / Increment dates
• Define reporting hierarchy
• Assign job specifications
• Assign benefits
• Track category wise information
• Track employee wise information
• Update HR plan
• Update Requirements & Resourcing module to fill in created vacancies
Performance Appraisal
This module brings features to set up appraisal schemes for different groups of employees, define methods
(such as 180 & 360 degree evaluation), assign appraisers, conduct appraisals and manage other
performance related tasks. Performance appraisal tracks progress of individual employees or whole groups,
assign bonuses within budget limitations and have your employees set goals for future periods.

Features and Advantages

• Individual appraisal
• Separate & different appraisal (Executive, non executive schemes)
• 360 degree appraisal
• Rating by marks or other grading criteria (user definable)
• Track employee progress for bonus calculations, etc
• Set targets – Corporate, Divisional, Company, Individual
Training & Development
Training and development is a comprehensive module, which carries out all training and development
functions from training needs analysis to trainer and trainee evaluation. The administration side of this
module includes definition of training areas and subjects, training institutions, resource persons, types of
training, examinations, scheduling training programs etc. Training and development provides features to
handle different types of training program applications, track attendance, and evaluations. This module also
contains a costing and budgeting functionality for trainings.

Features and Advantages

• Store institutes information
• Store course information
• Store lecturer details
• Subject information
• Examination details
• Identify employee-training needs (individually / groups)
• Keeps training history records and results.
• Flexible training schedule
• Training budget control (Company wise Department wise)
• Training (Foreign / Local)
• Performance interface
• Performance based training plan
Training & Development - Administrator
Leave Management
A comprehensive leave management & administration module with extensive possibilities of defining leave
types, holiday schedules, leave entitlements and leave schedules. It also includes functionality such as leave
application processing, checking leave balances, leave approval, leave history, leave groups or shift workers
leave and workflow approval. Thanks to the web-enabled and self-service concepts, it significantly
streamlines all leave related procedures, eliminates paperwork and saves costs.

Key Features and Advantages

• Define multiple leave and short leave types
• Define multiple Leave Groups.
• Leave entitlements – Executive / Non-Executive
• Leave schedules – general / shifts / rosters – departmental level
• Online leave application
• Check leave status online
• Online leave cancellation
• Online check leave balances
• Leave approval
• History – leave details
• Users can schedule their company holiday calendar according to the organization’s leave policy
for general staff leave
• Multiple holiday calendars
• Leave groups or shift workers leave
• Work flow approval up to 2 levels
• Leave adjustments.
• Notifications of leave approval and rejections
• Transfer of Leave Entitlement.
Benefits Management
Medical
In this module users can define Medical schemes for which employees are entitled to.

Features and Advantages

• Defining Medical Institute / Hospitals & Doctors

• Assign Medical entitlement
• Medical benefit claim information
• Special medical claim register
• Beneficiary (family) information
• Qualifying criteria for benefits
• Apply for medical benefits / entitlements / claims & re-imbursements
• Medical claim Approval
• View medical claims employee wise
• Entitlement adjustment
• Medical schemes management
• Online medical applications
• Multiple level approval
Payroll
Payroll Enterprise is a complex payroll management solution which can be used to generate pay slips, view
payroll related reports, handle increments, process multi-currency transactions, loans, reimbursements and
many other issues. The module has been designed to integrate with any time & attendance system to
process attendance related payments such as overtime. The module is customizable and can be adapted to
the needs of your company handling sophisticated and complex calculations, which can be defined by the
user. Payroll Enterprise consists of the following modules and sub modules.

Features and advantages

• Supports Distributed multi-user
• Client/Server environment
• Multi-level Security Hierarchy System
• Links to 3rd party systems, through import and export facility
• Supports employee transfers, promotions, salary revisions
• Earnings, Deductions and Contribution calculations
• Formula builder for Variable Transactions
• Future Transaction Definitions
• Audit Trails
• Scheduled transaction
• Manual adjustments
• Leave encashment module
• Enhanced loan module
• Loan definitions and Deductions
• Bonus Calculation
• History Maintenance
• Management Reports
• Pay-slip printing and all statute reports
• Employee Bank transfers to different Bank accounts
• Reconciliation Reports
• No month end process for history
• Bonus module with GL - Lump sum tax /
• Reconciliation Reports
• Discrepancy report - Before & after processing
• Payroll Grand Summary Report
• Attendance Integration & Calculations
• Multi group security
• Multi Company/Country
• External Process
• Process Rollback (To Correct Mistaken Processes)
Recruitment
The recruitment of personnel is a vital function carried out in any organization. The solution provided handles
all tasks involved in the recruitment process.
There are steps that have to be followed when entering information into the module. Certain tasks within the
module have also been automated. Each step in the process must be followed to ensure that accurate
information is entered into the system.

The following tasks are performed by the module:

• Create Vacancy
• Approve Vacancy
• Candidate Information
• Entry Requirements
• Short List
• Interview and Exams
• Cost Information
 Current Recruitment Process

Start

Approval of
requstionform

Advertising-internally,
externally

Shortlistingcandidate
informationbytheGM

Invitation
Callingforthe 1st
letter interview

1stinterveiw

Passthe1st No Sending Regretletter

interveiw Regretletter

Yes
Invitation Callingfor2nd
letter interview

2nd
interveiw

No Sending Regretletter
Passthe2nd
regretletter
interveiw

Yes

A
 A

Fill in standard
employee information
form

Invitation
Calling for the fina
letter
interview

Final
interview

No Sending Regret letter

Pass the final
Regret letter
interveiw

Yes
Medical test
Calling for the
results
medical test

Company doctor
checks the medical
test.

Pass the No Sending Regret letter

medical test Regret letter

Yes

Inform the Appointment

candidates about letter
the results

Acceptance
process

Add to the
DB

Stop
Employee Self Service
Employee self service is a powerful tool providing managers and all employees of the company with ability to
view relevant information, such as personal information, leave, benefits, competences, training &
development, performance related information etc, and to carry out respective application/approval such as
applying for leave, benefits and training or other procedures such as updating personal information, checking
leave balances, carrying out self appraisals and checking their own competencies from any web – enabled
PC without having to hassle the HR stuff..

Features and Advantages

• Employees gain immediate access to frequently required HR information.
• HR department will have more time to focus on more strategic functions.
• HR managers can strategies based on up to date employee information
• Increased employee satisfaction by empowering them to be responsible for contributing and
maintaining their personal information
• Employees’ information can be accessed simultaneously by any number of users.
• High security
HR Dash Board
The HR Dash Board is a useful tool that can be used to display the indices of success of any given
organization and its employees. It acts as a status indicator of selected crucial criteria, specific to an
organization depending on the type of industry. Useful ratio analysis brings immense value to the top
management in their decision making. The HR Dashboard gives human resources managers with both, the
data and the framework to communicate critical strategic workforce issues to top management. This module
is available in a very standard format but can also be customized to fit a given organization's unique needs.
Report Navigator
This module facilitates maintaining the standard reports provided with the solution. The reports can come in
numerical as well as graphical form.

Key Features and Advantages

• Comprehensive standard set of reports for all modules
• Separate reports for particular groups of data required
Corporate Communications
This module provides users the facility of maintaining triggers & reminders for all employees. These can be
generated in advance or on a specific date, which will display an e-mail alert on set dates.

Key Features and Advantages:

• Set Reminders for confirmation
• Set reminders for retirement dates
• Set reminders for birthdays
• Set reminders for renewals of Passports, Memberships
Security System
A fully tested security module is incorporated in to HRM application. This gives you the flexibility to let
different people work from different entry points over the network without having to worry about confidential
information leaking out.

You can create your own set of users and give them access module by module. So that full flexibility in user
restriction is entrusted upon the system administrator. HRM security system has been tested on a Windows
NT network with multiple workstations running the application and has been proved to be fool proof.

The modules to be granted access can be selected from Functionality point of view or by selection of the
individual modules. Also a user ID and a Password can be assigned. Also access to the security module it
self can be restricted. There are three levels of defined users Administrators, Supervisors and operators.

The system provides security to information in several methods.

• By Module
• By Menu
Also security is given depending on the level of access given to the users.
d. Maintenance and support detail Service Level Agreements

hSenid Support & Maintenance

Severity Level Classification
hSenid’s Support & Maintenance is categorized depending on the severity level of the Support &
Maintenance issue based on the table below

Severity Level
Description Symptom
Category

1 Test or Production - Program crash (SQL Error, Application Error,

execution is not core-dump, ...)
possible, resulting in a
- Fatal program failure
critical impact on the
business. - No further program/function usage possible

2 Test or Production - Program crash, but there is a workaround.

execution is possible,
- Program failure
but with serious
consequences to - Loss of data (changes are not saved)
cost/revenue and/or - Data in database is not displayed or incorrectly
user efficiency. displayed
- Missing of important (necessary for usage)
documentation
- Wrong result (e.g. for charges, invoices)
- Unexpected program termination (no crash)

3 Test or Production - Unexpected behaviour

limitations not affecting
- Loss of selected settings (e.g. tariff plans)
user efficiency or
cost/revenue. - Missing help or documentation
- Missing of field labels
- Violation against the Design Guide

4 Unfriendly behaviour, - Unattractive cosmetics

documentation and
- Layout errors/changes
cosmetic issues.
- Misspelling / Mistyping
- Wrong colour (e.g. of field labels or fields)

1.1 The Customer will classify a problem into the correct Category according to the above table.
1.2 Category 1 problems in a test or development environment are classified and treated as Category 2.

Support & Maintenance Features

In the case of government regularly changes business rules hSenid will attend to those changes in the
system either physically or by using any appropriate media possible.
hSenid will attend to the support & maintenance calls as per the severity and response time indicated
in the severity level classification and the response time section.
All the patches will be provided.
All the updates to the existing product will be provided free of charge.
All the database upgrades (within the same database) will be done at free of charge.
24/7/365 support services

Response Time
hSenid shall provide Application Software Maintenance Services according to the response times as follows.

Severity
Level Maximum Time
to Review
Category

1 4 hour

2 12 hours

3 48 hours

4 1 weeks
Detailed Description of Support &
Maintenance Services
Maintenance Services Provided Under Software
Maintenance Agreement
Fixing of Errors in Software
Fixing of errors in the software can be categorized as follows.

Execution of the software is not possible, resulting in a critical impact on the business (Severity
1)
• Program crash (SQL Error, Application Error, core-dump, etc.)
• Fatal program failure
• No further program / function usage possible

Execution of the software is possible, but with serious consequences to cost/revenue and/or
user efficiency (Severity 2)
• Program crash, but there is a workaround.
• Program failure
• Loss of data (changes are not saved)
• Data in database is not displayed or incorrectly displayed
• Missing of important (necessary for usage) documentation
• Wrong result (e.g. for charges, invoices)
• Unexpected program termination (no crash)

Software limitations not affecting user efficiency or cost / revenue (Severity 3)

• Unexpected behaviour
• Loss of selected settings (e.g. tariff plans)
• Missing help or documentation
• Missing of field labels
• Violation against the Design Guide

Unfriendly behaviour, documentation and cosmetic issues (Severity 4)

• Unattractive cosmetics
• Layout errors / changes
• Misspelling / Mistyping
• Wrong colour (e.g. of field labels or fields)

Central Depository (Inventory) of Software

• The most current Software versions existing and operational at the Customer site will be kept in
a central location at hSenid for release to the Customer in the event of a disaster.
Help Desk Support
• Online Support – Customer will have access to the hSenid online support system which tracks
problem resolution target times with escalation procedures to Senior Management level if
problems are not resolved within the stipulated time frame
• Remote Support – If necessary hSenid staff will log into the system with necessary permission.
Customer to provide a data link and modem access
• Telephone Support
• E-mail Support
• Chat Support

Installation of Software Patches

• Please refer to the next section, which explains in detail the Software Patch Installation
Procedure

Housekeeping Procedures
• Housekeeping procedures will be provided to Customer for the Software covered under the
Maintenance agreement

Please note that Resolving any malfunction software is done free of charge under the maintenance agreement only if the malfunction
occur under normal environment factors (Abnormal environmental factors are Power Failures, Virus attacks, Hardware Failures, etc).

Methodology of Fixing Errors and Providing

Support Services
1. For Severity Level 1 and Severity Level 2 problems, hSenid will visit the Customer Site and fix the
problem. The method of fixing could be in a form of a permanent fix through a Software Patch or by a
temporary “Work Around”, which will be later fixed by a permanent Software Patch.

2. For Severity Level 3 and Severity Level 4 problems, hSenid will release Software Patches to
Customer Site depending on the requirement.
3. For Severity Level 3 Problems and Severity Level 1 / 2 Problems, which had been fixed using a
“Work Around”, Software Patches will be released on a monthly basis with the knowledge of
Customer (i.e. pre- agreed time and place).

4. For Severity Level 4 Problems, Software Patches will be released on a Quarterly basis.
5. For all problems resolved, Customer will perform the required Acceptance tests and issue a standard
report provided stating the problem has been resolved
Services not covered under Software
Maintenance
Database Corruption due to abnormal conditions and manipulations
• Repairing of Database and restoration of data
• Replacing database
• Correcting contents of database due to database corruption or manipulations

Unauthorized Manipulations & Environmental Disturbances

• Replacing cashiering executable software and related shortcuts
• Re install ODBC Drivers
• Reinstall Oracle custom installation
• Run VB setup programs
• Replacing executable software and related shortcuts due to virus infections
• Malfunction of software due to integration with third party Software and Hardware which are not
supplied by hSenid
• Resolving problems due to overlooking specified operational procedure
• Performance tuning
• Enhancements

Hardware Related Problems

• Rectification of Software (HRM Enterprise) malfunctions due to hardware related problems and faults

Third Party Software Related Problems

• Rectification of Software (HRM Enterprise) malfunctions due to third party software related problems
and faults which are not supplied by HSenid

Requirement Changes
• Any software modifications and enhancements outside the original requirement and specifications

Database Problems
• Oracle and Microsoft Access related issues are not covered under this Agreement
Response Time for Services not covered under
the Maintenance Agreement

1. For services not covered under the maintenance agreement, hSenid will provide the services
only according to the availability of staff.

Contact Details, Escalation and Man Power

Contact Details – Help Desk System

Level 1: E-mail: [email protected]

Level 2: Contact Telephone Numbers: +94 11 5866100 / 11 4621111
Level 3: Facsimile Number: +94 11 2394064
(Addressed to Help Desk)

Please note that all problem are to be reported using the given e-mail address (Level 1), before phone
calls (Level 2) or Fax (Level 3). hSenid does not guarantee response time if problems are reported
without following the above procedure.
Escalation Procedure
The following chart is given to contact personnel during office hours on weekdays.

Level Designation Contact Tele. No

1 Help Desk Engineer [email protected] +94 722 442953

2 Head Of Support
Mahinda Pathirana [email protected] +94 722 300686

3 Director / General
Manager
[email protected] +94 722 451530
Sampath Jayasundara

Please note that the above escalation procedure is to be used as per the levels given. Escalation to next
level is allowed only if the problem has been reported to the previous level and issue has not been resolved
as per the response times given in the Agreement (Table 2).

Man Power Plan

The following number of personnel will be deployed to each area online/ offline of the application
software to review and resolve problems /issues.

Application Area Number of Dedicated Support Personnel

HRM Enterprise Product Suite 1

Please note that all contact details are subject to change. However, hSenid will undertake the
responsibility of informing Customer of any changes.
 Schedule 7

DOCUMENTATION
AND DELIVERABLES
Table 7.1 Documentation and Deliverables

Ref Description Deliverables (D) Ref No. of copies

No. Material (R) Softcopy Hardcopy
To assist in finalizing the Solution Document 1 1
requirement
To assist in testing of the User Acceptance Tests 1 1
solution
To assist the user during 1 1
implementation of the Installation Guide
solution at the client site
To assist the user during User Guide 1 1
operation of the solution
To assist the user for Data Dictionary 1 1
report development
 Schedule 8

TRAINING PLAN
Table 8.1 List of Training

Proposed Training Plan for end users

Course Title Format No. of Total Proposed Category Size Venue
sessions Duration No. of of per
per (hrs) per classes Trainee Class
course course
Employee Classroom/ Project 10 -15 TelBru
Information Train the 1 4 1 Manager
Manager trainer
Leave Classroom/ 1 6 1 Project 10 -15 TelBru
Management Train the Manager
trainer
Benefits Classroom/ 1 8 1 Project 10 -15 TelBru
(Medical) Train the Manager
trainer
Performance Classroom/ 2 12 2 Project 10 -15 TelBru
Management Train the Manager
trainer
Training & Classroom/ 1 12 2 Project 10 -15 TelBru
Development Train the Manager
trainer
Self Service Classroom/ 1 8 1 Project 10 -15 TelBru
HR Portal Train the Manager
trainer
Course Title Format No. of Total Proposed Category Size Venue
sessions Duration No. of of per
per (hrs) per classes Trainee Class
course course
Employee Classroom/ Project 5 TelBru
Information Train the 1 4 1 Manager
Manager trainer
Organizational Classroom/ 1 1 1 Project 5 TelBru
Structure Train the Manager
trainer
Employee Classroom/ 1 2 1 Project 5 TelBru
Life Cycle Train the Manager
trainer
Payroll Classroom/ 2 12 2 Project 5 TelBru
Train the Manager
trainer
Leave Classroom/ 1 4 1 Project 5 TelBru
Management Train the Manager
trainer
Benefits Classroom/ 1 4 1 Project 5 TelBru
(Medical) Train the Manager
trainer
Performance Classroom/ 2 12 2 Project 5 TelBru
Management Train the Manager
trainer
Training & Classroom/ 1 12 2 Project 5 TelBru
Development Train the Manager
trainer
Recruitment Classroom/ 1 4 1 Project 5 TelBru
Train the Manager
trainer
Self Service Classroom/ 1 4 1 Project 5 TelBru
HR Portal Train the Manager
trainer
Report Classroom/ 1 3 1 Project 5 TelBru
Navigator Train the Manager
trainer
HR Classroom/ 1 3 1 Project 5 TelBru
Dashboard Train the Manager
trainer

Proposed Training Plan for System Administrators &

power user
Facilities Required for Project Room

The following are some of the critical requirements for the hSenid Project Room to be situated
at TelBru

1. Temporary gate passes & visitor’s passes for project team members at Telbru

2. Minimum 2 PC’s with required operating software’s installed

3. Printers
a. Printer for standard reports
b. Printer for statutory (EPF) reports

4. Internet & E-Mail capability for the users (either through internet or through your
existing infrastructure)

5. Required stationary

6. Required furniture for 3 members

7. Other required items for a product development environment

Training Overview for Administrator & Users
The hSenid application training plan is described below which covers all necessary training
courses including
• Administrator training for System Administration & Maintenance
• End-user operation training
• Training certification.

hSenid has developed the training procedure based on the system training conducted over the
years in order to satisfy the users who might meet with the challenge of getting the total
functionality out of the proposed system.

hSenid will take the initiative to send users through various learning modes such as
• Classroom
• Hands-on computer assisted training
• Certification.

Self-learning training materials would also be provided for further reference.

Approach
hSenid includes training of software as part of the implementation and handholding process.
When the size of team to be trained is large, few identified Client representatives are trained by
hSenid, who in-turn train the end users of their organization. hSenid also takes up complete end-
user training. For this particular project, hSenid is willing to commit a detailed training session
for key representatives of TelBru, who can be trainers or end-users or a combination of both.
Complete training documentation would be provided during the training. – Administrators / end
users

Training Requirements
Upon creation of training documents, it is required for the users to have a cursory review of the
training documents before undergoing the training. This will not only reduce the number of
classroom training sessions but also will improve the effectiveness of the training. Also it is
required to have the system with some basic unit data for hands-on user-interface training
(therefore adequate hardware and software need to be installed before hand).

Roles and Responsibilities

hSenid will take complete ownership of creating, maintaining and also updating the training
related documentation for the proposed solutions. The responsibility of providing the training to
trainers will also remain with hSenid.

Techniques and Tools

Techniques to be used for imparting this training include (but are not limited to): pre-session
self-paced documentation review, classroom lectures, computer-based instructions followed by
hands-on practical sessions.

The tools needed for the training are online terminals, PC workstations, training manuals,
classroom facilities, and printers.
Training Prerequisites
Prerequisites for individuals to receive training, is to have reviewed the training manual to
increase the effectiveness of the training.

Curriculum
Proposed training class will have the following sections:

• General Features
• Security
• Report Writers
• Parameters
• Modular features & functions for proposed solutions
• Reports
• Hands-on session
• Report generation
• Classroom exercise

Training Material
In addition to the training sessions specified above, one hardcopy and one softcopy of user
guides for each module shall be provided at each location. The system shall also have an in-built
help function where the user could press F1 to view context sensitive help for each form.

Online training can be provided on request using LogmeIn web application. For more details
please visit https://secure.logmein.com/
Table 8.2 Qualification of Trainers

Name Company Course Title Academic Post- Experience Others

Qualification qualification in training
experience
Mr. hSenid EIM, Payroll, • BSc With hSenid Conducted Attended
Pradeep Business Leave, Engineering - since 2003 extensive an
Peiris Solutions Benefits University of training extensive
(Pvt) ltd (Medical) Moratuwa programs graduate
for many of training
hSenid’s program
customers for ICT –
University
of
Colombo

Mr. hSenid Performance, • BSc. With hSenid Conducted Excellent

Dhanushka Business Training & (Management since 2003 extensive product
Subasinghe Solutions Development, Information training knowledge
(Pvt) ltd Report Systems), programs
Navigator, National for many of
HR University of hSenid’s
Dashboard Ireland, customers
• Higher
diploma in
computer
based
Information
Systems,
NIBM
• Diploma in
Computer
systems
design,
NIBM
 Schedule 9

SOFTWARE
REQUIREMENTS
 Table 9.1 Application and Database Software (Date Centre)

Ite Product Projec Descripti Manufact License Qt Estimat Requir

m Version ted on ure Type y ed ed
No , date (Concurr Price Annua
Release for ent user/ l
& next server B$ Licens
release produc based/ e
date t named Renew
upgra user/ al (Yes
de unlimited or
) No)?
1 Operatin
N/A N/A g Microsoft 1
System,
minimum
requirem
ent
either
Windows
2003
2 Applicati Option 1
Version on hSenid (for 1 240677.
6 March Software Business unlimited 92 No
2010 Solutions user (recurrin
May HRM (Pvt) Ltd license)
g
2009 Enterprise
expense
s such
as
perdium
, airfare
&
accomm
odation
is not
included
)

Option 2
1 310677.
Limited 92 No
license (same
as
above)
3 Databas
e Microsoft 1
Software
N/A N/A ,
minimum
requirem
ent
either
MS SQL
2005 SP2
4 Reportin
N/A N/A g tool Business 1 1
Objects developer
Crystal edition
Reports
 Table 9.2 Application and Database Software (Date Recovery
Centre)

Ite Product Projec Descripti Manufact License Qt Estimat Requir

m Version ted on ure Type y ed ed
No , date (Concurr Price Annua
Release for ent user/ l
& next server B$ Licens
release produc based/ e
date t named Renew
upgra user/ al (Yes
de unlimited or
) No)?
1 Operatin
N/A N/A g Microsoft 1
System,
minimum
requirem
ent
either

Windows
2003
2 Applicati Option 1
Version on hSenid (for 1
6 March Software Business unlimited No
2010 Solutions user
May HRM (Pvt) Ltd license)
2009 Enterprise Option 2
1
Limited No
license

3 Databas
e Microsoft 1
Software
N/A N/A ,
minimum
requirem
ent
either

MS SQL
2005 SP2
4 Reportin
N/A N/A g tool Business 1
Objects developer
Crystal edition
Reports
 Schedule 10

HARDWARE
REQUIREMENTS
Table 10.1 Hardware Facilities (Data Centre)

Ite Model/ Product No. Description Manufacture Qty

m
No.
1 Database Server CPU - Intel 3
GHz or higher Hewlett 1
Processor Packard

Memory - 4
GB RAM

Network -
LAN Adapter

Internal
Storage -
500 GB hard
drive

CD/DVD drive
- Standard
CD/DVD drive
needed to
install software
from CD/DVD

Backup
Device - Tape
drive preferred

Application Server CPU - Intel 3

GHz or higher Hewlett 1
Processor Packard

Memory - 4
GB RAM

Network -
LAN Adapter

CD/DVD drive
- Standard
CD/DVD drive
needed to
install software
from CD/DVD

Internal
Storage -
Standard
CD/DVD drive
needed to
install software
 from CD/DVD

Table 10.2 Hardware Facilities (Data Recovery Centre)

Ite Model/ Product No. Description Manufacture Qty

m
No.
1 Database Server CPU - Intel 3
GHz or higher Hewlett 1
Processor Packard

Memory - 4
GB RAM

Network -
LAN Adapter

Internal
Storage -
500 GB hard
drive

CD/DVD drive
- Standard
CD/DVD drive
needed to
install software
from CD/DVD

Backup
Device - Tape
 drive preferred

Application Server CPU - Intel 3

GHz or higher Hewlett 1
Processor Packard

Memory - 4
GB RAM

Network -
LAN Adapter

CD/DVD drive
- Standard
CD/DVD drive
needed to
install software
from CD/DVD

Internal
Storage -
Standard
CD/DVD drive
needed to
install software
from CD/DVD
 Schedule 11

PROFESSIONAL
SERVICES
Table 11.1 Implementation and Related Services (Data Centre)

Ite Description Specification No of People No. of man-

m months (man-
days)
Data Migration Need to do a 2
requirement
study

Offsite support hSenid will 3

provide offsite
support
through online
mediums, (eg.
Logmein)

Integration Need to do a 2
requirement
study

Table 11.2 Implementation and Related Services (Data

Recovery Centre) for other services that is specific to DRC
implementation

Ite Description Specification No of People No. of man-

m months (man-
days)
Data Migration Need to do a 2
requirement
study

Offsite support hSenid will 3

provide offsite
support
through online
mediums, (eg.
Logmein)

Integrations Need to do a 2
requirement
study
 Schedule 12

PROJECT
MANAGEMENT
Project Management Methodology
hSenid has amassed a wealth of experience in the implementation of
information systems, in many countries during its long operational history.

The key success factors of such smooth implementations give evidence to

our proven turnkey management methodology, which involve the following
process groups:

• Initiating Processes: Recognition and commitment to start project tasks.

• Planning Processes: Devising and maintaining a workable scheme to

accomplish the business need that the project was undertaken to address.

• Executing Processes: Co-coordinating people and other resources to

carry out the plan.

• Controlling Processes: Monitoring and measuring progress and taking

corrective action when necessary to meet project objectives.

• Closing Processes: Formalizing acceptance of the project or phase and

bringing it to an orderly end.

Successful project management is defined as having achieved the project

objectives: namely Within Time, Within Cost, at the desired performance/
technology level, while utilizing the assigned resources effectively &
efficiently. It is our objective to create a Project structure, which can achieve
these objectives overcoming the challenges, which are encountered in
implementing Software and Systems Integration Projects.
Customer Engagement
The hSenid project team will include the following resources in their respective
roles.
1. Operations Manager (OM)
2. Project Manager (PM)
3. Tech Lead (TL)
4. Business Analyst (BA)
5. Database Administrator
6. Software Engineers (SE)
7. Implementation Engineers (IE)
8. System Trainer (ST)
9. QA Engineers (QA)

The hSenid PM will be the key representative from hSenid who will be
responsible for the total project lifecycle which includes engaging & liaising with
all stakeholders of SPC through the SPC PM who would be the key
representative required for the project from SPC.

Project Organisation Structure

Project Critical Success Factors
There are many factors that influence the successful outcome of a project.
Following are those hSenid believes to be critical in ensuring the proper
progress and eventual success of a project as defined.

1. Timely availability of necessary resources (hardware, software, Data) and

personnel.

2. Timely approvals to carry out activities on infrastructure at user end so

that there is no waiting time for the same.

3. Implementation consultants should be granted access to all systems

affected by this implementation.

4. Timely availability of documented policies and procedures to be

implemented.

5. An open exchange of information between the parties is necessary to the

success of the project. Pre-scheduled regular meetings to be held with the
Project team that will be attended by key onsite project personnel from the
consortium and client to discuss status, issues and any outstanding
problems. Adequate notice shall be given in the event that either party
cannot attend. These regularly scheduled meetings are not meant to replace
normal and necessary communication exchange on a daily or hourly basis as
issues arise.

6. In dynamically moving environments, it is critical to the success of the

project that the hSenid project manager is informed by the client, of any new
or critical information that may impact the schedule and any deliverables in a
timely fashion.
Quality Assurance Plan

Quality Management Methodology

“We strive to provide our customers high quality IT solutions & products, on-
time delivery, and ever-improving levels of satisfaction; it is the responsibility
of every employee.”

(Depicted from the quality policy of hSenid Excellence Process)

hSenid understands the importance of quality in exceeding customer

expectations, and has instituted stringent quality assurance and control
measures. Our proprietary Quality Management System, “hSenid Excellence
Process” (HEP), is a proven and disciplined approach to achieve delivery
excellence. Its goal is to ensure the delivery of high-quality solutions that
meet the needs of our customers within a predictable schedule and budget. It
is an integrated framework of Best Practices, Industry Standards, Procedures,
Templates and Tools that enables to measure, repeat, predict and optimize
team performance.

We have a dedicated Quality Department, which is focused on continually

refining and improving the MEP by adopting industry best practices and the
experience gained from project execution. We are amongst the few Sri
Lankan IT companies to get the prestigious ISO 9001:2000 certification with
ANSI-RAB (the American National Accreditation Program for Registrars of
Quality Systems) accreditation from BVQI, the most widely recognized
certification body in the world.

Quality is constantly benchmarked against global best practices, and hSenid

is working on getting assessed at Level 5 of the Capability Maturity Model
Integrated (CMMi) of the Software Engineering Institute (SEI), which evaluates
Development, Re-engineering and Maintenance processes across the
enterprise. CMMi identifies levels of maturity for a software organization.

Organizations at levels four and five are highly mature -- they systematically
use measurement and analyses to improve processes. Only about 1.5% of
software organizations, worldwide, have attained this level.

The Quality Department ensures compliance with quality goals for all
projects. It maintains and enhances the hSenid Excellence Process (MEP)
repository every quarter, based on experience gained from project
implementations and benchmarking international practices.
Every project is audited by the Quality Department to assess their
compliance to hSenid Quality Management System on a regular basis. The
importance of experiential knowledge in acquiring technical expertise and
providing customer value cannot be overstated. The hSenid quality system
(HEP) fosters organization-wide sharing of such experiential knowledge. All
quality systems are available on the organization wide Intranet. Honed over
years, these systems have facilitated the creation of a process oriented mind-
set at hSenid. hSenid's ability to commit to, and consistently deliver, superior
quality solutions hinges on these quality systems.

Quality Management Plan

Delivering world-class products for international markets is at best a very

difficult task, when the technology changes very fast, competition is fierce
and time to market is crucial. Quality at hSenid is measured on a
predetermined set of procedures that will guide the evaluation process of the
total system. It is performed on a planned basis to identify the pitfalls at an
early stage. Quality Planning involves identifying which quality standards are
relevant to the project and determining how to satisfy them.

While MEP spells the basic process structure, the finite details differ
according to the type, size, complexity, and stakeholder needs of the
projects. Therefore at the inception of the project, project team in
consultation with the Quality Department and stakeholders tailor MEP to suite
their project. The outcome of process tailoring exercise will be documented in
the Quality Management Plan.

The total SQA process is managed and controlled via the QA tool – Bugzilla.

Bugzilla is a Web-based general-purpose bugtracker tool. Bugzilla has been

adopted by a variety of organizations for use as a defect tracker for both
custom software and proprietary products. Access to Bugzilla can be allowed
for both Developers and clients alike via its web interface.

For instance, projects use tickets to track feature requests as well as errors.
Bugs can be submitted by anybody, and will be assigned to a particular
developer. Various status updates for each bug are allowed, together with
user notes and bug examples. In practice, most projects allow the public to
file bugs, assign all bugs to a gatekeeper, whose job it is to assign
responsibility and priority level.

Troubleshooting & Conflict Resolution

Project communication and Reporting

The table below shows the Reporting and Communication tools that will be used for this
project. Any changes to this table will be documented in the regular Project Progress
Reports.

Communication Item Description Details

Progress Report Communicate current budget and Duration: Life of project

schedule conditions along with Significant Frequency: Weekly or bi-weekly
issues to hSenid and Error! Use the Home
tab to apply (Table Client Name) to the based on project phase
text that you want to appear here. Media: Electronic mail, Fax
management. Audience: hSenid Management,
client Management,
PMO
Owner: hSenid Project
Manager

Project Status Meetings Meeting with Client to discuss current Duration: Life of project
status, review open issues, evaluate the Frequency: Bi -Weekly
impact of change items to the project
schedule, re-negotiate commitments, and Media: Conference room,
review near-term project events. conference Call
Audience: Full Project Team
Owner: hSenid Project
Manager

Project Team Members Meeting with project team members to Duration: Life of project
Review Meetings discuss current status, review open Frequency: Weekly
issues, evaluate the impact of change
items to the project schedule, discuss any Media: Conference room,
technical issues, and review near-term conference Call
project events. Audience: Project Team
Owner: hSenid Project
Manager

Steering Committee Meeting with the Steering Committee to Duration: Life of project
Meetings discuss current status. Frequency: Monthly
Media: Conference room
Audience: Steering Committee
Owner: hSenid Project
Manager
Issue Management Process

If and when project issues occur, the project team member first recognizing it
will be responsible for reporting the issue to the hSenid Project Manager.

The hSenid Project Manager will be responsible for documenting the issue on
the Project Issue Log, and for the subsequent tracking of the issue.

The Project Issue Log will be reviewed at the Project Status Meetings and the
hSenid Project Team Review meetings as defined in the Project Reporting
section of this Plan.

The issue will be directed to the appropriate resource for resolution as

needed, issues will be escalated within the responsible organization at the
discretion of the Customer or hSenid Project Manager.

In that this project has tightly scheduled milestones, prompt issue resolution
is necessary. It is expected that each organization will immediately supply
the necessary resources to resolve any issues in a timely manner.
hSenid Project Resources
Warranty Service Plan
a. Introduction

The hSenid Service Desk situated at 67/1, Hudson Road, Off Perehara Mw, Colombo 03, will be
the prime coordinator of all warranty, maintenance calls and time & material services. It will
provide vendor management and coordination, systems support offered as part of the hSenid’s
solution. hSenid, being the premier solution provider in Sri Lanka specialize in Enterprise
management solutions, both independent as well integrated using state of the art software
products and technology services, backed up by extensive experience. We service a large
customer base in Sri Lanka & overseas and have provided customized solutions to our clients,
addressing their wide, varied & specific requirements. Due to the multiple interests of our clientele
& to serve them better, the company has divisionalised its products & services.

b. Call Handling

The Service Desk will be manned during the call window hours (Monday-Friday:
8:30 am - 5:00 pm) by the Help Desk personnel, and will be accessible via the Service Desk
Hotline (+94 11 5866100), or by e-mail on [email protected]

The Engineers will provide phone diagnosis and assistance to the extent possible. All service
calls will be logged at the Help Desk, and an assigned tracking number is provided to the
customer. If required the help desk personnel will dispatch engineers to the customer site.
hSenid will ensure that an engineer is dispatched within the contracted time frame.

There will be an escalation of service calls for situations, which require additional or higher level
resources. The escalation process is discussed below.

The hSenid Help Desk will store a history of the service calls for each installation. This will
provide us with data on system performance and engineers’ responses.

c. Off-Hour Support
hSenid engineers are provided with Cellular phones to facilitate easy communication beyond the
normal call window. Resolution of any Engineering related problem will be carried out by a
relevant engineer, in accordance to the before stated priority guidelines.

Support - Software

hSenid will provide warranty period as per the contract from the system acceptance date and we
recommend signing Support & Maintenance after the warranty period. hSenid Annual Support &
Maintenance information is as follows.
 Post Warranty Service Plan
a. Introduction

The hSenid Service Desk situated at 67/1, Hudson Road, Off Perehara Mw, Colombo 03, will be
the prime coordinator of all warranty, maintenance calls and time & material services. It will
provide vendor management and coordination, systems support offered as part of the hSenid’s
solution. hSenid, being the premier solution provider in Sri Lanka specialize in Enterprise
management solutions, both independent as well integrated using state of the art software
products and technology services, backed up by extensive experience. We service a large
customer base in Sri Lanka & overseas and have provided customized solutions to our clients,
addressing their wide, varied & specific requirements. Due to the multiple interests of our clientele
& to serve them better, the company has divisionalised its products & services.

b. Call Handling

The Service Desk will be manned during the call window hours (Monday-Friday:
8:30 am - 5:00 pm) by the Help Desk personnel, and will be accessible via the Service Desk
Hotline (+94 11 5866100), or by e-mail on [email protected].

The Engineers will provide phone diagnosis and assistance to the extent possible. All service
calls will be logged at the Help Desk, and an assigned tracking number is provided to the
customer. If required the help desk personnel will dispatch engineers to the customer site.
hSenid will ensure that an engineer is dispatched within the contracted time frame.
There will be an escalation of service calls for situations, which require additional or higher level
resources. The escalation process is discussed below.
The hSenid Help Desk will store a history of the service calls for each installation. This will
provide us with data on system performance and engineers’ responses.

c. Off-Hour Support
hSenid engineers are provided with Cellular phones to facilitate easy communication beyond the
normal call window. Resolution of any Engineering related problem will be carried out by a
relevant engineer, in accordance to the before stated priority guidelines.

Support - Software
hSenid will provide warranty period as per the contract from the system acceptance date and we
recommend signing Support & Maintenance after the warranty period. hSenid Annual Support &
Maintenance information is as follows.
Data Migration Approach

Data
Migration
Approach
Complex data management techniques will be used to help profile, cleanse,
integrate and augment data during the migration process. By effectively mapping a data migration
process based on sound data management techniques, required data moves to the new
application on time and within budget.

Taking into consideration all of above the following steps are suggested for the data migration
stage:
1. Preparation of Data structures
The data structures are prepared according to the new system’s requirements.
These will be produced in a predefined format. The details of the data structure will
include:
 Table name
 Column name
 Column description
 Data type and size for each column
 Primary Key
 Foreign Keys and referenced table names
1. Formatting the existing data according to the data structures prepared:
According to the data structures prepared the existing data will be formatted
wherever applicable. This will provide for an efficient use of the data porting
programs.
2. Manual data entry by Data Entry Operators
If relevant data is available in paper format this data needs to be manually uploaded
to the system according to the data structures defined. Data entry operators will be
utilized for this purpose.
3. If the manual data entry was done directly to the new system then the process moves to
client acceptance for the migrated data. If the manual entry was to some other format
(e.g. Excel sheets) then data conversion programs must be used to upload the data to
the new system.
4. Create data conversion programs
Data conversion programs will be used to upload the data from wherever it is
located to the new database according to the data structures defined. The programs
will be defined according to the size of the data to be ported and the data structures.
The programs will be optimized for performance. Each program will be customized
to port data from specific sources to the new database.
5. Migrate Data
Using the data porting programs the existing data will be ported to the new
database.
6. Acceptance for the migration by the client
At the end of data porting another review will be held with the client to agree upon
the migration. The process will only continue after customer acceptance.

7. Parallel run of systems

Once the current data and the ported data are verified as matching, a parallel run of
both the old system and the new system are started. The parallel run will be used to
measure the systems performance in the real time, and to mitigate any residual
faults in the system.
8. Check for data inconsistencies:
Once the parallel run completes successfully the data on both the databases are
checked to see if any inconsistencies exists. If so the above steps from 1 to 6 are
repeated again to make sure correct data is available for the new system to go live
on.
9. Cut over to the new system.
Once the data is verified the new system is turned over to the users for live run. Old
system will be discontinued from this point onwards.

Note: Data structures would be finalized after the confirmation of the detailed design
Schedule 13

SOFTWARE
DETAILS
 Software Details Tick as
Appropriate

1 What database Management System does your software use?

a. ORACLE
b. MS SQL Server
c. Oracle/Spartial option √
d. Other √
2 What operating System(s) are required for the Software to run?
Client √
Server

a. UNIX
b. WINDOWS
c. LINUX √
d. WINDOWS NT
e. Other OS

3 What Architecture does your software use?

a. Client/Server
b. LAN
c. Mainframe/ Mini-Computer
d. Web-based
e. Other
√
4 Will the source code be provided upon purchase of the software? Yes No
√
5 What is the average cost of the software?
a. Under B$ 1,000,000
√
b. B$ 1,000,000 to B$ 2,000,000
c. B$ 2,000,000 to B$ 2,500,000
d. Above B$ 3,000,000

6 Will you be willing to make the full modules available for testing at our Yes
local site? No
√
7 How long has the proposed software version been available to use?
a. Under 1 year
b. 1-3 years
c. Above 3 years √

8 How often are the upgrades done on the software?

a. Under 1 year
b. 1-3 years
c. Above 3 years √

10 Is the software provided with: Yes No

a. On-line help facility
√
b. Context sensitive help facility
√
11 Is the software provided with a complete set of system
documentation? √
a. CD-ROM Yes No
b. Hard copy
√

12 What development tools are provided with the software Crystal

reports
developer
edition
13 Can your solution be added as a sub-page in MS Sharepoint? Yes No
√
14 Can your solution be used for a multi-organisation? Yes No
√
15 Do you have solution for integration to other systems? Pls Specify Yes No
√
16 Does your system Solution comply to the following: Yes No
a. Web based
b. Web 2.0 Technology √
c. Service oriented Architecture √
√
17 Do you proposed for vitualization? Please what type of virtualization
solution you are going to use Yes No
a. Application
b. Database √
√