New Voice Mail Indicators

Your voice mailbox contains unplayed messages

if:
You hear a stutter tone on the handset.
OR
The phones message waiting light flashes.
Checking Voice Mail
To check voice mail from your extension
1 Press
Voice Mail
or lift the handset and press #.
2 At the prompt, use the dial pad to enter your
password. (If you have not been assigned a
password, use the default password, 1234.)
3 Press #.
NOTE If you are logging in for the first time, the
system prompts you for a new password and
asks you to record your name.
To check voice mail from another extension
1 Press # twice.
2 Enter your extension.
3 Enter your password.
4 Press #.
To check voice mail from an external phone
1 Dial your voice mail access number.
2 Press #.
3 Enter your extension.
4 Enter your password.
5 Press #.
Listening To Messages
At the Main Menu prompt, press 1. The voice
mail system plays urgent messages first, then
newly arrived messages.
The system gives the delivery date and time for
each message. (You can disable this feature from
the Mailbox Options Menu.)
Managing Messages
After listening to a message, you can replay it,
send a reply to the person who left the message,
forward it to someone else, replay the date and
time information, save it, or delete it.
To replay all of your saved messages
Press 3 at the Main Menu prompt.
As a safeguard against accidental erasures, the sys-
tem retains deleted messages for a few hours.
To listen to your deleted messages
1 Press 7 at the Main Menu prompt.
2 Press 7.
Voice mail plays all the deleted messages still
available to the system. During playback, you can
manage deleted messages as if they were newly
arrived messages.
To restore a deleted message
Press 2.
To send a recorded message from voice mail
After recording a message, voice mail asks you to
supply an address.
1 Address the message to individual recipients
by entering their extension numbers.
2 Specify groups of recipients by entering a
distribution list number.
To identify a recipient by name, specify a person-
al distribution list, or broadcast to all extensions,
press 0 and follow the prompts.
To mark a message as urgent
After addressing the message and confirming
the addressee(s), press 1.
To forward the message you're reviewing
1 Press 4 and follow the recorded prompts.
To reply to the message you're reviewing
1 Press 5 and follow the recorded prompts.
2 Press 1 to reply with a voice mail, press 2 to
reply with a call back, or press 3 to reply to all
with a voice message.
Changing Mailbox Options
Personalize your voice mail by changing your
name, password, or personal greeting.
To change personal settings from the Main Menu,
press 7 and follow the recorded prompts.
Enabling Office Anywhere (On-Net)
If you have the proper permission, you can assign
your extension to any phone on the system.
1 Log in to voice mail from the target phone
an extension other than your own.
2 At the Main Menu prompt, press 7.
3 Press 3 to re-assign the extension.
Press 1 to assign the extension.
Press 2 to un-assign the extension.
(The phone reverts to its original extension.)
(Off-Net Extension Re-assignment cannot be
configured through the voicemail system and
must be configured through PCM. Refer to the
Administration Guide for details.)
Setting Call Handling and Forwarding
NOTE Use ShoreWare Call Manager to configure
the modes with different call forwarding destina-
tions and personal greetings.
You can set one of five distinct call handling
modes for your extension. When you record a
personal greeting, it is linked to the active call
handling mode.
To enable one of the five distinct call handling
modes:
Press 7 at the Main Menu prompt.
Press 2, then follow the prompts.
Changing Notification Options
To select a notification profile for the Escalation
Notification feature:
Press 7 at the Main Menu prompt.
Press 9 for additional mailbox options.
Press 2, then follow the prompts.
NOTE You must have notification profiles previously config-
ured before a notification profile can be activated.
Enabling FindMe
To enable or disable FindMe Forwarding so that
callers can forward their calls to your destination:
Press 7 at the Main Menu prompt.
Press 9 for additional mailbox options.
Press 5, then follow the prompts.
NOTE You must have permission to use FindMe Forwarding.
Troubleshooting
If the number of messages in your mailbox
exceeds the limit, the system notifies callers that
your mailbox is full and unable to accept new
messages. (Recently deleted messages remain in
the mailbox and are included in the total count.)
If your mailbox is full, first purge any backlog of
deleted messages.
To purge deleted messages
1 At the Main Menu prompt, press 7.
2 Press 8 to remove deleted messages.
3 Press 1 to confirm deletion or * to cancel.
VOICE MAIL OPERATIONS
(Instructions for Voice Mail owners)
ShoreTel Voice Mail Quick Reference
Leave Message
When dialing into a ShoreTel system, if the
person you are trying to reach does not answer,
your call will be sent to a mailbox and you will
hear a standard greeting. You can select from
the following options:
# Bypass greeting
0 Transfer to assistant
1 Forward to recipients FindMe destination
9 Transfer to Auto-Attendant
Message Recording
If you choose to leave a recorded message, the
following options are available after recording
your message:
# Message options
* Re-record
0 Send message, transfer to assistant
1 Send message, forward to recipients
FindMe destination
9 Send message, transfer to Auto-Attendant
NOTE Hanging up sends the message.
# Message Options
When leaving a message, select from the
following options:
# Send message
* Cancel
1 Review
2 Re-record
3 Mark/unmark urgent
0 Send message, transfer to assistant
9 Send message, transfer to Auto-Attendant
LEAVING A MESSAGE
(Voice mail options when in mailbox)
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
PN 800-1032-03
1
2
3
7
8
9
#
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
PN 800-1032-03
0
Main Menu for Voice Mail Operations
Listen to Messages
Select one of the following options during or at the end of a message:
0 Additional options
1 Replay
2 Save
3 Delete
4 Forward
5 Reply
6 Play envelope
7 Move backward
8 Pause
9 Move forward
# Skip
* Cancel
5 Reply
Select one of the following :
1 Reply with a voice mail
2 Reply with a call back
3 Reply to all with a voice
message
Send a Message # Accept
Enter the extension or the system
distribution list to receive the message:
# Conclude addressing
0 Additional addressing options
* Cancel last address
** Cancel
Record your message at the tone.
When finished, press # and select
from the following options:
# Accept
1 Review
2 Re-record
* Cancel
Listen to Saved Messages
Change Mailbox Options
1 Record greeting
2 Set call handling mode
3 Re-assign extension
4 Set password
5 Enable/disable envelope information
6 Record name
7 Listen to deleted messages
8 Remove deleted messages
9 Additional options
* Cancel
1 Record Greeting
Record your greeting for the currently
active mode at the tone. When finished,
press # and select from the following
options:
# Accept 3 Delete
1 Review * Cancel
2 Re-record
2 Set Call Handling Mode
1 Standard 5 Custom
2 In a meeting 6 No change
3 Out of office * Cancel
4 Extended absence
Refer to Listen to Messages for
message options while listening to
saved messages.
Hear Mailbox Status
Return to
Auto-Attendant
Log Off
6 Record Name
Record your name at the
tone. When finished, press
# and select from the fol-
lowing options:
# Accept 3 Delete
1 Review * Cancel
2 Re-record
8 Remove Deleted
Messages
1 Confirm * Cancel
# Conclude Addressing
# Send
1 Mark/unmark urgent
2 Mark/unmark for return receipt
3 Enter additional addresses
* Cancel
0 Addressing Options
1 Address by name
2 Address by personal distribution list
3 Broadcast
2 Address by Personal Distribution List
Enter the two-digit personal distribution list number.
* Cancel
1 Address by Name
Spell the name of the person, last name first.
Press 7 for Q and 9 for Z. * Cancel
Note: System returns to Addressing after name is entered.
a) From your own extension, lift the handset,
press #, enter password, and press #
b) From another extension, press # twice,
enter extension, enter password, and press #
Call your voice mail access
number, enter extension,
enter password, and press #
Log In: Internal Log In: External
PRESS
ShoreTel Voice Mail Quick Reference
2 Notification Options
1-9 Enter the number associated
with a Notification Profile
0 Disable Notification
# No change
3 Agent State
1 Log in and assign extension
2 Log out
3 Log in without assigning extension
1 Enable or disable Outlook
automated call handling
2 Change notification options
3 Change agent state
5 Change Find Me Forwarding state
* Cancel
9 Additional Options
5 Enable Envelope Info
Press either 1 to enable,
or 2 to disable
4 Set Password
Enter password twice in
response to the prompts.
* Cancel
3 Re-assign Extension
1 Assign to this telephone
2 Un-assign
3 Assign ext. to last external
number
* Cancel
Transfer to Assistant
5 Find Me Forwarding
1 Enable Find Me Forwarding
2 Disable Find Me Forwarding