S6300sm, Canon
S6300sm, Canon
S6300sm, Canon
COPYRIGHT 2001 CANON INC. CANON S6300 0801 XX 0.00-0 PRINTED IN JAPAN (IMPRIME AU JAPON)
AUG. 2001
082001 XX 0.00-0
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products are sold. For
this reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual could include technical inaccuracies or typographical errors due to improvements or
changes in the products. When changes occur in applicable products or in the content of this manual,
Canon will release technical information as the need arises. In the event of major changes in the
contents of this manual over a long or short period, Canon will issue a new edition of this manual
The following paragraph doe s not apply t o any c ount rie s whe re s uc h provis ions are
inc ons is t e nt wit h loc al law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent
of Canon Inc., except in the case of internal business use.
Copyright 2001 by Canon Inc.
CANON INC.
i Printer Technical Support Dept. 11
16-1, Shimonoge 3-chome, Takatsu-ku, Kawasaki, Kanagawa 213-8512, Japan
This manual has been produced on an Apple Power Macintosh 7300/180 personal computer and OKI
MICROLINE 803 PSIIV laser beam printer; printing films were printed on Agfa SelectSet Avantra 25. All
page layouts, logos, and parts-list data were saved with Canon Optical Disc Subsystem mo-5001S and
Optical Disc Cartridge mo-502M, and Interface Kit mo-IF2 for Macintosh. All graphics were produced
with MACROMEDIA FREEHAND 7.0J. All documents and all page layouts were created with
QuarkXpress 3.3 Japanese version.
I
I. ABOUT THIS MANUAL
This manual consists of four parts containing information for servicing the product.
Part 1: Product Specifications
Product overview and specifications.
Part 2: Troubleshooting
A guide to troubleshooting the product and identifying parts needing replacement.
Troubleshooting solutions are listed according to the error indications displayed by the
status indicator and by problem descriptions.
Part 3: Technical Reference
Block diagrams and information on the hardware's new technologies.
Part 4: Appendix
Pin configurations.
Disassembly and reassembly procedures are not fully covered in this manual.
Refer to the illustrations in the separate Parts Catalog as well.
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II. TABLE OF CONTENTS
Page Part 1: PRODUCT SPECIFICATIONS
1 - 1 1. PRODUCT OVERVIEW
1 - 1 1.1 Product Overview
1 - 2 2. SPECIFICATIONS
1 - 2 2.1 Printer Specifications
1 - 2 2.1.1 Printer specifications
1 - 3 2.1.2 Printer service life
1 - 3 2.1.3 BJ cartridge service life
1 - 4 2.2 Paper Specifications
1 - 4 2.2.1 Paper sizes and weights
1 - 4 2.2.2 Paper types and settings
1 - 5 2.2.3 Printing area
1 - 6 2.3 BJ Cartridge Specifications
1 - 6 2.4 Printer and Scanner Drivers
1 - 7 3. PACKING CONFIGURATION
1 - 8 4. PARTS CODE LIST
Part 2: TROUBLESHOOTING
2 - 1 1. PRINTER OPERATION
2 - 1 1.1 Printer Operation Procedure
2 - 1 1.2 Status Indicator
2 - 2 1.3 Operating the Printer
2 - 2 1.3.1 Cleaning operation
2 - 2 1.3.2 Printing the nozzle check pattern
2 - 4 1.3.3 Roller cleaning operation
2 - 5 2. SERVICING
2 - 5 2.1 Before Troubleshooting
2 - 6 2.2 Detectable Problems from System Start to Exit
2 - 9 2.3 Troubleshooting Problems
2 -10 2.4 Troubleshooting Error Indications
2 -13 3. DISASSEMBLY AND REASSEMBLY
2 -13 3.1 Cautions for Disassembly and Reassembly
2 -13 3.1.1 Cautions for ink stains (Ink path/ink mist)
2 -13 3.1.2 Damage by static electricity
2 -13 3.1.3 Deformation of spur tips
2 -14 3.2 Exploded View
2 -15 3.3 Disassembly and Reassembly
2 -15 3.3.1 Carriage lock release
2 -16 3.3.2 Removing and installing tap screws
2 -16 3.3.3 Installing and removing the carriage encoder film
2 -17 3.3.4 Handling encoder film
2 -17 3.3.5 Removing and installing the control board
2 -17 3.3.6 Removal of red screws prohibited
2 -18 3.3.7 Installing the logic board cover
2 -18 3.3.8 Handling the purge unit
2 -19 3.4 Adjustments and Settings After Disassembly and Reassembly
2 -19 3.4.1 Adjustments
2 -20 3.4.2 Applying grease
2 -21 3.4.3 Print head position adjustment
2 -22 3.4.4 Print head seam stripe adjustment
II
Page
2 -23 3.4.5 Setting the EEPROM
2 -24 4. OPERATION CHECK AFTER DISASSEMBLY AND REASSEMBLY
2 -24 4.1 Check Procedure
2 -25 5. TRANSPORTING THE PRINTER
2 -25 5.1 Procedure
2 -26 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS
2 -26 6.1 Parts Replacement
2 -26 6.2 Periodic Inspections
2 -26 6.3 Tool List
2 -27 7. SERVICE-RELATED FEATURES
2 -27 7.1 Service Mode Operations
2 -28 7.2 Test Printout
2 -29 7.3 Printing the EEPROM Information
2 -30 7.4 Resetting the EEPROM
2 -30 7.5 Setting the Printer Settings in the EEPROM
Part 3: TECHNICAL REFERENCE
3 - 1 1. PRINTER CONTROL SECTION
3 - 1 1.1 Printing Data and Control Signal Flow
3 - 2 1.2 Print Drive Method
3 - 3 1.2.1 Print drive control
3 - 4 1.2.2 Print driving method
3 - 5 1.3 Control During Printing
3 - 5 1.3.1 2-dot Pair + Bi-directional printing
3 - 5 1.3.2 Seam stripe control
3 - 5 1.3.3 Rest between scans (Border detection control)
3 - 6 1.3.4 Smear control and rest between pages
3 - 6 1.3.5 Automatic power ON/OFF
3 - 6 1.3.6 Print head protection from overheating
3 - 6 1.3.7 Power motor control
3 - 7 1.4 Detection Functions
3 - 7 1.4.1 Detection by sensors
3 - 7 1.4.2 Paper-end sensor
3 - 8 1.4.3 Ink sensor (Same as for BJ F600)
3 - 8 1.4.4 Cover sensor
3 - 8 1.4.5 Pump sensor
3 - 9 1.4.6 Internal temperature sensor
3 - 9 1.4.7 Head temperature sensor
3 - 9 1.4.8 ASF sensor
3 - 9 1.4.9 Carriage encoder/paper feed encoder
3 - 9 1.5 Other Sensing Features
3 - 9 1.5.1 Waste-ink detection
3 - 9 1.5.2 Print head detection
3 -10 2. ELECTRICAL DRIVE SECTION
3 -10 2.1 Block Diagram
3 -11 2.2 Electrical Section
3 -12 3. PRINTER'S MECHANICAL PARTS
3 -12 3.1 Overview of the Printer's Mechanical Parts
3 -12 3.1.1 Carriage
3 -12 3.1.2 Purge section
3 -13 3.1.3 Paper feed section
3 -14 3.2 Purge Section
3 -14 3.2.1 Purge section functions
III
Page
3 -15 3.2.2 Purge section components
3 -17 3.3 Paper Feed Section
3 -17 3.3.1 Paper feed components
3 -18 3.3.2 Friction separation system
3 -18 3.3.3 Paper transport section
3 -18 3.3.4 Paper discharge section
3 -19 4. LOGIC BOARD COMPONENTS
3 -22 5. OPERATION WITH A COMPUTER
3 -22 5.1 Printing Operation with the Basic Settings Sheet
3 -22 5.2 Using the Utility Sheet
3 -23 6. INK SUCTION AMOUNT IN THE CLEANING MODE
3 -24 7. TECHNICAL REFERENCE
3 -24 7.1 Printing Mode List
3 -25 8. PRINT HEAD
Part 4: APPENDIX
4 - 1 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS
4 - 5 1.1 Carriage Board
4 - 7 1.2 Print Head
4 - 8 2. CIRCUIT DIAGRAM
IV
III. ILLUSTRATION INDEX
Page Part 1: PRODUCT SPECIFICATIONS
1 - 1 Figure 1 - 1 Printer Exterior
1 - 3 Figure 1 - 2 1500 Characters Pattern
1 - 3 Figure 1 - 3 JIS SCID No. 5
1 - 5 Figure 1 - 4 Printable Area
1 - 7 Figure 1 - 5 Packing Configuration
Part 2: TROUBLESHOOTING
2 - 1 Figure 2 - 1 Operation Panel
2 - 3 Figure 2 - 2 Nozzle Check Pattern Printout
2 -14 Figure 2 - 3 Exploded View
2 -15 Figure 2 - 4 Carriage Lock Release
2 -16 Figure 2 - 5 Encoder Film
2 -17 Figure 2 - 6 Do not Remove the Red Screws
2 -18 Figure 2 - 7 Installing the Logic Board Cover
2 -18 Figure 2 - 8 Handling the Purge Unit
2 -20 Figure 2 - 9 Applying Grease
2 -21 Figure 2 -10 Printing Position Adjustment Pattern
2 -22 Figure 2 -11 Seam Stripe Adjustment Pattern
2 -28 Figure 2 -12 Service/Factory Test Printout (Sample)
2 -29 Figure 2 -13 EEPROM Information Printout (Sample)
Part 3: TECHNICAL REFERENCE
3 - 1 Figure 3 - 1 Printing Signal Flow
3 - 2 Figure 3 - 2 Serial Data
3 - 3 Figure 3 - 3 Print Driving
3 - 4 Figure 3 - 4 Printing Driving Method
3 - 7 Figure 3 - 5 Location of Sensors
3 - 8 Figure 3 - 6 Ink Sensor
3 -10 Figure 3 - 7 Block Diagram
3 -12 Figure 3 - 8 Printer's Mechanical Parts
3 -15 Figure 3 - 9 Purge Section Components
3 -16 Figure 3 -10 Pump Operation
3 -17 Figure 3 -11 Paper Feeding
3 -19 Figure 3 -12 Control Board
3 -22 Figure 3 -13 Basic Settings Sheet (Sample)
3 -25 Figure 3 -14 Nozzle Array
Part 4: APPENDIX
4 - 1 Figure 4 - 1 Control Board
4 - 5 Figure 4 - 2 Carriage Board
4 - 7 Figure 4 - 3 BJ Cartridge
V
IV. TABLE INDEX
Page Part 1: PRODUCT SPECIFICATIONS
1 - 9 Table 1- 1 PARTS CODE
Part 2: TROUBLESHOOTING
2 -10 Table 2- 1 ERROR INDICATIONS
Part 3: TECHNICAL REFERENCE
3 -24 Table 3 - 1 PRINTING MODE LIST
VI
Part 1
PRODUCT
SPECIFICATIONS
Page
1 - 1 1. PRODUCT OVERVIEW
1 - 1 1.1 Product Overview
1 - 2 2. SPECIFICATIONS
1 - 2 2.1 Printer Specifications
1 - 4 2.2 Paper Specifications
1 - 6 2.3 BJ Cartridge Specifications
1 - 6 2.4 Printer and Scanner Drivers
1 - 7 3. PACKING CONFIGURATION
1 - 8 4. PARTS CODE LIST
I. PRODUCT OVERVIEW
1.1 Product Overview
High-Performance Personal and Business Use Color Printer
While emphasizing out-of-box performance, the S6300 offers default setting
high-speed and high-quality printing on plain paper.
With the same engine as the S600, the printer takes full advantage of the S600s
features, and supports up to A3+ sized paper to function as a high-performance
business-use printer.
Differences from the S600 are as follows:
(1) Supported size of paper
Up to A3+ (S600: A4)
(2) Print speed (measured with A4-sized paper)
Monochrome printing, text (HS): 17 ppm (New monochrome pattern*1)
Color printing, DTP (HS): 12 ppm (New color pattern*1)
Color printing (for reference): 2.5 ppm (A4 full address pattern*2)
(3) Paper eject support function to prevent smearing
*1: Standard pattern to measure print speed, in use since 1998.
*2: Dot-by-dot printing performed at 1,200 x 1,200 dpi on A4-sized paper
"Standard Color Printer for Personal Use"
1-1
S6300
Part 1: Product Specifications
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Printer(Front) Printer(Rear)
Print Head
Figure 1-1 Printer Exterior
2. SPECIFICATIONS
2.1 Printer Specifications
2.1.1 Printer specifications
Part 1: Product Specifications
S6300
1-2
Type
Paper Feed System
Resolution
Throughput
Printing Direction
(Plain/Special
paper)
Max. Printing Width
Interface
ASF Capacity
Sensors
Operating Noise (at
HQ)
Ambient Conditions
Power Source
External
Dimensions
Weight
Certification
(Printer & adapter)
Serial No. Location
Desktop serial printer
Automatic feed only (No manual feed)
2400 1200 dpi (Max. resolution)
Bk: 17 ppm
Color: 12 ppm
HS mode (600 dpi 600 dpi...): Single-pass bi-directional
HQ mode (600 dpi 600 dpi/1200 dpi 1200 dpi):
Single-pass unidirectional/double- or triple-pass bi-directional
Fine1 mode (1200 dpi 1200 dpi/As above):
1.2-pass unidirectional/4- or 6-pass bi-directional
Fine2 mode (As above/As above):
4-pass bidirectional/4-pass unidirectional or bi-directional
Fine3 mode (.../2400 dpi 1200 dpi):
4-pass unidirectional or 6-pass bi-directional
322.2mm (12.7inch) wide
IEEE 1284-standard, 8-bit parallel, USB (No HUB function)
Plain paper: Max. 10 mm (Approx. 100 sheets with 75 g/m
2
or
approx. 110 sheets with 64 g/m
2
)
Front cover-open sensor, Print Head-loaded sensor, No-ink sensor,
Printing position sensor, Paper sensor (paper out detector), Waste-
ink capacity sensor, Internal temperature sensor, Pick-up roller
sensor, Paper-feed roller position sensor, Carriage position sensor,
Paper interval sensor
39 dB (A) Sound pressure level conforms to ISO 9296.
During operation: Temperature 5C-35C (41F-95F)
Humidity 10%-90% RH (No condensation)
During non-operation: Temperature 0C-40C (32F-95F)
Humidity 5%-90% RH (No condensation)
Power voltage/frequency Power consumption During standby When Off
100-127 VAC 50/60 Hz Max. approx. 33 W Approx. 3 W Approx. 1 W
220-240 VAC 50/60 Hz Max. approx. 33 W Approx. 3 W Approx. 1 W
Approx. 573 mm (W) 335 mm (D) 194 mm (H)
Approx. 7 kg (excluding Print Head)
Radio wave interference: VCCI, FCC, IC, C-Tick, Taiwan/Korea
EMC, CCIB (EMC)/CCEE
Electrical safety: Electrical appliance regulation, UL, Cul,
CE Mark, TUV, FIMKO, SASO, AS, PSB,
Korean Electric Commerce, CB/CCIB/CCEE
Environmental: Energy Star, Blue Angel
Carriage ribbon cable holder (visible when the access cover is open)
2.1.2 Printer service life
Whichever comes first:
(1) A total of 30,000 sheets printed with 1,500 standard characters in black ink.
(2) A total of 10,000 sheets printed with 7.5% duty per color.
(3) Five years of use.
2.1.3 BJ cartridge service life
(1) Service life
For monochrome printing (1500-character standard text pattern printing): 30,000
pages
For color printing (7.5% duty pattern printing per color): 10,000 pages
(2) Ink tank service life (printable pages per tank)
Monochrome (black): 695 pages (1500 characters pattern*
1
/Printing quality:
Standard)
Color (Cyan): 460 pages (JIS SCID No. 5*
2
/Printing quality: Standard)
(Magenta): 395 pages ( As above )
(Yellow): 300 pages ( As above )
*1 Printing duty: Equivalent to 2.22% pattern
*2 Printing duty: Equivalent to 3.68% (cyan) pattern
Equivalent to 5.12% (magenta) pattern
Equivalent to 6.10% (yellow) pattern
1-3
S6300
Part 1: Product Specifications
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Figure 1-2 1500 Characters Pattern Figure 1-3 JIS SCID No. 5
Part 1: Product Specifications
S6300
1-4
2.2 Paper Specifications
2.2.1 Paper sizes and weights
(1) Paper sizes
See the table below.
(2) Weight
For automatic feeding, the paper's weight should be 64-105 g/m
2
.
2.2.2 Paper types and settings
If the paper spacing lever is not properly set, problems with paper feeding
or printing may occur.
Type Size Sheet Feeder Capacity
Paper Spacing
Lever Position
Plain paper 64-105 g/m
2
A3+/A3/b4/A4+/A4 Less than 10 mm Left (Narrow)
B5/A5/LGL/LTR
High-quality paper HR-101 A3/b4/A4+/A4/B5/A5 Less than 80 sheets Left (Narrow)
LGL/LTR
A3+ Less than 20 sheets
Photo glossy paper GP-301 A4+/A4/LTR 10 sheets Left (Narrow)
A3+/B4/LGL 1 sheet
Photo paper PR-101 A4/LTR 1 sheet Left (Narrow)
Glossy film HG-201 A4/LTR 1 sheet Left (Narrow)
Transparency film CF-102 A4/LTR Less than 30 sheets Left (Narrow)
Banner BP-101 A4/LTR 1 sheet Right (Wide)
T-shirt transfer TR-201 A4/LTR 1 sheet Right (Wide)
Mouse pad MK-101 --- 1 sheet Left (Narrow)
Glossy postcard KH-201 148 mm 100 mm Less than 20 Left (Narrow)
Photo glossy card FM-101 118.6 mm 213.9 mm Less than 20 Left (Narrow)
Japan Post Office
postcard
--- 148 mm 100 mm Less than 40 Left (Narrow)
Japan Post Office
postcard for ink jet
printing
--- 148 mm 100 mm Less than 40 Left (Narrow)
Pro photo postcard PH-101 148 mm 100 mm Less than 20 Left (Narrow)
Envelope COM#10 241 mm 106 mm Less than 10 Right (Wide)
DL-size 220 mm 110 mm Less than 10 Right (Wide)
No. 4 235 mm 105 mm Less than 10 Right (Wide)
No. 6 190 mm 98 mm Less than 10 Right (Wide)
2.2.3 Printing area
1-5
S6300
Part 1: Product Specifications
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I Pro Photo Card
I Envelope (No. 4/No. 6)
PC-101 L: L size PC-101 2L: 2L size
Recommended
printing area:
Printable area:
IA3+,A3,B4,A4+,A4, B5, A5
I Glossy postcard/Japan Post Office postcard/ Japan Post
Office postcard for ink jet printing/Pro photo postcard
I Photo glossy card
PC-101 D: DCS size cut into 4 PC-101 W: 8x10 in. for digital cameras
5.0 mm
3.4 mm
1.5*
1
3.4 mm
1.5
26.5 mm
28.0 mm
3.0 mm
1.5*
1
5.0 mm
6.4 mm
1.5
6.4 mm
1.5
26.5 mm
28.0 mm
3.0 mm
1.5
3.0 mm
3.0
26.5 mm
3.4 mm
2.0
3.4 mm
2.0
3.0 mm
1.5
5.0 mm
3.4 mm
1.5
3.4 mm
1.5
28.0 mm
26.0 mm*
2
5.1 mm 4.1 mm
28.8 mm
3.3 mm 3.3 mm
28.8 mm
25.0 mm*
2
13.0 mm 13.0 mm
25.0 mm
29.0 mm
9.0 mm
9.0 mm
29.0 mm
25.0 mm
7.0 mm 7.0 mm
25.0 mm
( )
( )
( )
( )
*1 For recycled paper, it will be 3.0mm 3 or 3.4mm 2.
*2 If the bottom margin goes beyond the plain paper's printable area, the software application's specifications
will apply.
The region inside the dotted lines is the printable area where print quality can be guaranteed.
Note: The right margins in parentheses indicate that the dimension depends on the paper size.
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I Letter,Leger
Figure 1-4 Printable Area
2.3 BJ Cartridge Specifications
2.4 Printer and Scanner Drivers
The user interface of the drivers has been greatly improved. See page 3-22 for details.
1 Windows drivers
Win95/98/ME BJ raster driver (V. 7.10)
Win9NT4.0 BJ raster driver (V. 4.40)
Win2000 BJ raster driver (V. 1.40)
2 Macintosh driver
Mac BJ printer driver (V. 3.75)
3 Scanner driver
None.
Part 1: Product Specifications
S6300
1-6
Configuration
Print Head
Ink Colors*
Ink Tank
Weight (Net value)
Print Head
Detachable ink tanks for each color and BK/Cl (C, M, Y)
integrated head
BK: 320 nozzles, 2-column vertical array
Cl: 256 nozzles/color, 2-column vertical array/color
Pigment BK, dyes C, M, Y
BCI-3eBK, BCI-3eC, BCI-3eM, BCI-3eY
BK: 32 g Cl (C, M, Y): 11 g
1-7
S6300
Part 1: Product Specifications
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3. PACKING CONFIGURATION
After opening the box, make sure all the items below are included.
There is no storage box for storing the Print Head.
Power Cord
Ink Tank
Paper Support
Instruction Manuals
Print Head
Printer
Figure 1-5 Packing Configuration
4. PARTS CODE LIST
A list of printer parts, consumables, and optional equipment are listed below.
The printer's BJ cartridge (print head) will be supplied only as a spare part for servicing.
*1 Supplied only as a spare part for servicing. It will not be supplied as a consumable or
optional part.
Part 1: Product Specifications
S6300
1-8
Table 1-1 PARTS CODE
Item
Printer
Print Head*
1
Ink tank
---
---
Black
Cyan
Magenta
Yellow
Designation
S6300
BJ S6300
---
BCI-3eBK
BCI-3eC
BCI-3eM
BCI-3eY
Parts Code
Q30-3480 (CCSEK)
Q30-3482 (HK/TW)
Q30-3481
QY6-0034
F47-3131
F47-3141
F47-3151
F47-3161
1-9
S6300
Part 1: Product Specifications
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This page intentionally left blank
Part 2
TROUBLESHOOTING
Page
2 - 1 1. PRINTER OPERATION
2 - 1 1.1 Printer Operation Procedure
2 - 1 1.2 Status Indicator
2 - 2 1.3 Operating the Printer
2 - 5 2. SERVICING
2 - 5 2.1 Before Troubleshooting
2 - 6 2.2 Detectable Problems from System Start to Exit
2 - 9 2.3 Troubleshooting Problems
2 -10 2.4 Troubleshooting Error Indications
2 -13 3. DISASSEMBLY AND REASSEMBLY
2 -13 3.1 Cautions for Disassembly and Reassembly
2 -14 3.2 Exploded View
2 -15 3.3 Disassembly and Reassembly
2 -19 3.4 Adjustments and Settings After Disassembly and Reassembly
2 -24 4. OPERATION CHECK AFTER DISASSEMBLY AND REASSEMBLY
2 -24 4.1 Check Procedure
2 -25 5. TRANSPORTING THE PRINTER
2 -25 5.1 Procedure
2 -26 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS
2 -26 6.1 Parts Replacement
2 -26 6.2 Periodic Inspections
2 -26 6.3 Tool List
2 -27 7. SERVICE-RELATED FEATURES
2 -27 7.1 Service Mode Operations
2 -28 7.2 Test Printout
2 -29 7.3 Printing the EEPROM Information
2 -30 7.4 Resetting the EEPROM
2 -30 7.5 Setting the Printer Settings in the EEPROM
1. PRINTER OPERATION
The printer's operation procedures are explained below. You can operate the printer
either by itself or with a computer. Both methods are explained below.
1.1 Printer Operation Procedure
The printer's operation panel has a POWER button and a RESUME button to cancel
printing operation or to cancel an error. With a computer, you can use the printer
driver to adjust the print head's position and to change various settings. For details on
using the printer driver with the computer, see page 3-22.
1.2 Status Indicator
When you operate the printer by itself, you can find out the printer's operation status
with the indicator. When an error occurs, the nature of the error can be determined by
the number of times the indicator blinks.
Normal Ope rat ion
Error
2-1
S6300
Part 2: Troubleshooting
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Indicator Display
Green light
Blinks green
(Long/short)
Light off
Operation Status
Power ON
Power ON in progress, power OFF in progress, resume
operation in progress, cleaning in progress, test printing in
progress, front cover open, printing in progress
Power OFF
Indicator Display
Blinks orange
(Long/short)
Green/orange
(Toggle blinking)
Operation Status
The number of blinks differs depending on the error. See page
2-10 for details.
The blinking method differs depending on the error. See page
2-11 for details.
POWER button
Turns the printer ON/OFF and cancels
test printing.
RESUME button
Cancels printing operation or an error.
The cleaning and nozzle check pattern can be selected
by the number of blinks of the indicator.
Figure 2-1 Operation Panel
1.3 Operating the Printer
The printer has an offline operation mode that works when the printer is not connected
to a computer and the power is on.
To conduct the operations below, with the power turned on, hold down the RESUME
button until the green indicator blinks for the specified number of times.
1.3.1 Cleaning operation
To start the cleaning operation, turn on the printer and hold down the RESUME button
until the green indicator blinks once. Then let go of the button. Cleaning will then start.
The black and color ink nozzles will be cleaned simultaneously by suction. This is the
same as using the printer driver to clean all of the ink nozzles.
1.3.2 Printing the nozzle check pattern
With the printer turned on, hold down the RESUME button until the green indicator
blinks twice. The printer will then start printing the nozzle check pattern. If any
printing flaws show up in this test printout, clean the BJ cartridge.
Printing the nozzle check pattern requires B5 or larger paper. If the
paper's width is narrower than the nozzle check pattern, the printer will
print on the bare platen, dirtying the platen with ink.
To stop printing of the test pattern midway, press the POWER button.
Printing will stop and the paper will be ejected. The printer will remain on.
If the problem persists even after cleaning the BJ cartridge three times,
Perform Deep Cleaning of from the driver. If that still does not resolve the
problem, replace the BJ cartridge.
Part 2: Troubleshooting
S6300
2-2
Operation
Cleaning operation
Nozzle check pattern
printing
Roller cleaning
operation
---
Indicator Blink Count
Once
Twice
3 times
4 times
Remarks
---
Load a sheet of B5 or larger
paper.
Load no paper or load A4 paper.
Execute no operations.
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Figure 2-2 Nozzle Check Pattern Printout
1.3.3 Roller cleaning operation
This is to remove the paper dust adhering to the auto sheet feeder's rollers. With the
printer turned on, hold down the RESUME button until the green indicator blinks once.
The cleaning of the rollers will then start.
There are two cleaning methods:
(1) Rotating the rollers without paper
Execute roller cleaning without placing any paper on the auto sheet feeder.
(The rollers will rotate ten times.)
Do this three times.
(2) Passing plain paper throughtest
Place a sheet of plain paper on the auto sheet feeder and execute roller cleaning.
Do this three times.
Do not execute the cleaning operation more times than necessary.
Excessive cleaning will generate rubber dust which can affect the printer's
operation.
Part 2: Troubleshooting
S6300
2-4
2. SERVICING
2.1 Before Troubleshooting
Before troubleshooting, check the following and see if any of the applicable problems
can be fixed.
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Problem
The printer does not
operate at all.
Paper feeding does
not work.
No printing.
Stripes appear in the
printout.
Probable Cause
The power outlet is not supplying
the required voltage.
The power cord is not properly
connected to the printer or power
outlet.
An internal plug is disconnected.
The recommended paper is not
being used.
There is foreign matter in the
paper feed section (sheet feeder,
pinch roller, LF roller, platen,
spur).
The Print Head needs cleaning.
The ink cartridge is empty.
The Print Head has not been
used for a prolonged period.
The print head position has not
been adjusted.
Solution
Connect the AC cord to a power
outlet which supplies the
required voltage.
Check that the power cord is
connected properly.
Disconnect and reconnect the
plug.
Use the recommended paper.
Remove the foreign matter.
Clean the Print Head.
Replace the ink cartridge.
Clean the cartridge. If the
problem still persists, replace the
cartridge.
Execute print head position
adjustment.
See page 2-23.
2.2 Detectable Problems from System Start to Exit
Errors unresolvable by the user can be checked before system startup is completed.
Part 2: Troubleshooting
S6300
2-6
To next
page
AC power connection
Power LED lights
Power ON
DRAM check
EEPROM check
EEPROM error
Cartridge error (a)
Abnormal internal
temperature error
Abnormal head
temperature error
CPU & printer
controller initialization
Error check
Key input detection
prohibited
Sensor power ON
Head presence
detection
Interrupt error
detection starts
Paper feed encoder
home position obtained
Checksum
VSEN ON
Take the cartridge to the home
position.
Yes
No
OK?
RAM error
Orange lamp
lights
Orange/green
toggle blinking 9
times
Orange blinks 7
times
Orange/green
toggle blinking 6
times
Orange/green
toggle blinking 8
times
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1st time execution within dotted line 2nd time
1st time No head/2nd time
From
preceding
page
To next
page
Head present?
Head power ON
OK?
Purge unit initialization
OK?
Cartridge home
position obtained
OK?
Cap open
Reserve discharge
Paper feed roller
initialization
Paper discharge
Cartridge error (b)
Purge sensor error
CR error
OK?
LF error
Yes
No
No
Yes
No
Yes
No
Yes
No
Yes
Yes
No
Orange/green toggle
blinking 4 times
Orange/green toggle
blinking 2 times
1
Orange blinks 7
times
Orange/green toggle
blinking 3 times
Reading of head's
EEPROM
Procedure
within dotted
line executed?
Part 2: Troubleshooting
S6300
2-8
Open or closed?
END
From
preceding
page
OK?
Paper jam error
No
Yes
Paper feed roller turns slowly
Open
Cover sensor check
Move carriage to
home position
Closed
Head present?
Not present
Present
Back
to 1
Orange blinks 8 times
Orange/green toggle
blinking 7 times
Orange
blinks 3
times
No error indication
Ink-low detection
Paper spacing lever
position detection
Waste ink error check
I/F power ON
LED lights
I/F busy canceled
Switch detection
prohibit canceled
No-ink error
Waste ink warning
Waste ink full error
Encoder parameter
obtained
If narrow : Right position from the left edge.
If wide : Left edge position.
2.3 Troubleshooting Problems
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Problem
Power does not
turn on.
After power ON,
it immediately
turns off.
The print head
is not
recognized. It
does not return
to the home
position.
Abnormal noise.
Printing stops
midway.
Multiple sheets
are fed at a
time.
Paper is not fed.
The paper is
slanted.
No printing.
No color.
Scrape marks or
white stripes
appear even
after cleaning.
Lines not in the
printing data
appear.
The paper is
dirtied.
Spur marks
appear.
Broken vertical
lines appear.
Lines are
missing.
Strange color
tones.
Overlapping
printing
Probable Cause / Check Items
1. AC adapter, 2. Logic board
1. Print Head, 2. Print Head
contacts, 3. Carriage flex cable
1. Dislodged parts, 2. Dislodged
pinch roller.
1. Control board
1. ASF (Return tab, faulty
pressure roller operation)
1. Foreign matter, 2. PE sensor
arm
1. Paper guide, 2. Foreign matter
adhering to paper feed rollers
1. Print Head, 2. Ink tank,
3. Purge unit
1. Print Head, 2. Ink tank,
3. Purge unit, 4. Print Head
faulty contacts, 5. Carriage flex
cable
1. Ink mist from the paper
transport section in the printer.
1. Deformed spur tips.
1. Paper spacing lever position
not properly set. 2. Improper
amount of grease applied on
guide shaft.
1. Ink tank
1. Print Head
1. Platen unit (eject roller)
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Solution
1. Replace faulty parts.
1. Remove and reinstall the Print
Head. 2. Replace faulty parts.
1. Remove foreign matter,
2. Reinstall dislodged parts.
1. Replace faulty parts.
1. Replace faulty parts.
1. Remove foreign matter,
2. Replace faulty parts
1. Readjust the paper guide to
the correct position, 2. Remove
foreign matter.
1. Replace faulty parts.
1. Remove and reinstall Print
Head and check the contacts, 2.
Replace faulty parts.
1. Pass through several sheets of
paper. 2. Use a cloth to clean the
paper transport section.
1. Replace faulty parts.
1. Set the paper spacing lever to
the proper position. 2. Adjust the
printing position. 3. Apply the
correct amount of grease on the
guide shaft.
1. Replace ink tank.
1. Replace faulty parts.
1. Replace faulty parts.
2.4 Troubleshooting Error Indications
1) Error indication when a user-resolvable error occurs
The indicator lights in green, then blinks in orange. This repeats.
Check the number of blinks and proceed to correct the error.
2) Error indication when an error not resolvable by the user occurs
The indicator toggles between orange and green (orange/green toggle blinking). This
repeats.
Check the number of toggled blinks and proceed to correct the error.
*1: The error code is displayed by the computer. With the iMac and Power Macintosh
G3, a "D" or "M" is appended to the beginning of the error code.
*2: The waste-ink warning can be canceled by pressing the RESUME button.
*3: Press the RESUME button to resume operation.
Table 2-1 ERROR INDICATIONS
Indicator Error Status Probable Cause and Faulty Parts
Blink Count Code*
1
User-Recoverable Errors
<Cause>
1. No paper was loaded.
2. During feeding, the paper did not reach the
paper-end sensor.
3. During feeding, the paper's bottom edge
missed the paper-end sensor.
4. The ASF sensor did not return to its initial
position and the paper-end sensor concluded
that there was no paper. (ASF motor may be
out of sync.)
<Suspect Part>
Paper feed section, sheet feeder unit, paper-end
sensor, control board
<Cause>
1. The paper-end sensor still detects the presence
of paper even after 23 inches of paper ejection
operation.
2. The ASF sensor did not return to its initial
position and the paper-end sensor concluded
that there was no paper. (Out of sync.)
3. During paper feeding abnormal timing caused
the paper-end sensor to still detect paper.
<Suspect Part>
Paper feed section, paper-end sensor, control
board
<Cause>
The respective ink tank has run out of ink (in the
tank and sponge).
<Suspect Part>
Ink tank
Orange
2 blinks
Orange
3 blinks
Orange
4 blinks
--- Paper feed error
--- Paper jam error
--- No-ink error*
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Part 2: Troubleshooting
S6300
2-10
<Cause>
Since there is no Print Head installed, the printing
and suction that were required could not be
executed.
<Suspect Part>
Print Head, carriage unit
<Cause>
(a) The print head temperature (output value of
the head's internal diode sensor) exceeded the
threshold.
(b) Print Head EEPROM's checksum
<Suspect Part>
Print Head
<Cause>
The total waste ink count recorded in the
EEPROM exceeds 95% of the "full" stipulated
value.
<Suspect Part>
Waste ink absorber, control board
User-Unresolvable Errors
<Cause>
The carriage's encoder signal is abnormal.
<Suspect Part>
Encoder film, carriage unit, control board, flex
cable
<Cause>
The carriage's encoder signal is abnormal.
<Suspect Part>
Encoder film, paper feed sensor unit, control
board
<Cause>
At the sensor's ON timing, it turns OFF. Or vice
versa.
<Suspect Part>
Purge unit, control board
<Cause>
The temperature sensor (TH401) on the control
board is abnormal (disconnected, etc.).
<Suspect Part>
Control board
<Cause>
The waste ink absorber has reached 100% of the
waste ink capacity.
<Suspect Part> Waste ink absorber, control board
<Cause>
The print head temperature (output of the diode
sensor in the head) is close to the threshold.
<Suspect Part>
Print Head, control board
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Orange
6 blinks
Orange
7 blinks
Orange
8 blinks
--- BJ cartridge not
installed
--- Cartridge error
--- Waste-ink
warning*
2
Orange/
green
2 toggle
blinks
Orange/
green
3 toggle
blinks
Orange/
green
4 toggle
blinks
Orange/
green
6 toggle
blinks
Orange/
green
7 toggle
blinks
Orange/
green
8 toggle
blinks
5100 CR error
6000 LF error
5C00 Purge sensor
error
5400 Abnormal internal
temperature
error
5B00 Waste ink full
error
5200 Abnormal head
temperature
error
<Cause>
An error occurred during the writing to the
EEPROM. Checksum error (at soft power ON).
<Suspect Part>
Control board
<Cause>
Error at DRAM check (at hard power ON).
<Suspect Part>
Control board
Internal Error
<Cause>
No-ink indication is given while there is still ink.
External noise (light) has affected the ink sensor.
<Suspect Part>
Control board, ink sensor, ink tank
Part 2: Troubleshooting
S6300
2-12
Orange/
green
9 toggle
blinks
Orange/
lights
6800 EEPROM error
--- RAM error
No
indications
--- Ink sensor error
3. DISASSEMBLY AND REASSEMBLY
3.1 Cautions for Disassembly and Reassembly
3.1.1 Cautions for ink stains (Ink path/ink mist)
During servicing, be careful not to touch the ink path and get ink stains on the
printer, work table, and your hands and clothing.
The ink path includes the Print Head's ink tank supply inlet, the Print Head's ink
filter, the ink nozzles, head cap, wiper, and waste-ink absorber.
Also, a printer that has seen long-time use or heavy-duty use may have ink mist
soiling the platen, inside the front cover, and purge section.
3.1.2 Damage by static electricity
The rubbing of clothing can cause a build up of static electricity on the human body.
Static electricity can destroy electrical components or alter the electrical
characteristics of components.
Be extra careful when handling the control board.
3.1.3 Deformation of spur tips
Be careful not to deform the spur tips.
The spur tips contact the paper after the printing. Since the spur tips' contact area is
small, any ink adhering to the spur will be a minuscule amount that can be wiped off
by the spur cleaner. It therefore will not dirty the paper. However, if the spur's tips are
bent of out of shape, the contact area with the paper will be larger, and any ink
adhering to the spur will be a larger amount that the spur cleaner might not be able
to wipe off completely. The spur will then stain the paper with a dotted line.
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3.2 Exploded View
Part 2: Troubleshooting
S6300
2-14
Figure 2-3 Exploded View
3.3 Disassembly and Reassembly
Supplemental information and cautions for disassembling and reassembling the printer
are stated below.
As for the disassembly procedure, refer to the Parts Catalog. The illustrations in the
Parts Catalog are numbered according to the order of disassembly.
3.3.1 Carriage lock release
Normally, when a cartridge is installed on the carriage and the power is turned off, the
printer moves the carriage to the capping position to lock it.
When the power is turned on, the carriage lock is normally released. However, if the
printer does not operate properly, you can release the carriage lock manually in one of
two ways:
a) On the back of the printer, push down the purge unit's locking pin.
b) On the front of the printer, rotate the gear as shown by the arrow in the illustration
below so that the locking pin goes down.
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Purge Unit
a
b
Figure 2-4 Carriage Lock Release
3.3.2 Removing and installing tap screws
The printer uses tap screws to fasten the printer unit and base. The removed tap
screws will have residue from the mold in which the internal thread was made. Since
the residue may crush the screw threads, clean off the residue from the tap screws
before re-installing or use new tap screws.
3.3.3 Installing and removing the carriage encoder film
The carriage encoder film is fixed in place and held taut by the torsion spring.
When you install or remove the carriage encoder film, you have to stretch the torsion
spring. Be careful not to pull the torsion spring too much in the direction of the arrow.
Otherwise, you will not be able to properly install the carriage encoder film the next
time.
Therefore, when installing or removing the carriage encoder film, be very careful not to
pull the torsion spring too much.
Part 2: Troubleshooting
S6300
2-16
Figure 2-5 Encoder Film
3.3.4 Handling encoder film
(1) Be careful not to get any grease on the encoder film (carriage encoder film and
paper feed encoder film).
If grease gets on the encoder film, the film's slits will not be read correctly,
resulting in error. If grease gets on the film, use alcohol to wipe it off completely.
(2) Do not fold or scratch the encoder film.
If the film is folded and a white line is created or if a slit is scratched, replace the
encoder film.
3.3.5 Removing and installing the control board
Remove or install the control board with caution to prevent damage caused by short
circuiting.
When the printer is turned on and later turned off, the capacitor on the control board
will still contain a charge for a while. In this condition, shorting the components on
the control board will damage the components.
Therefore as a preventive measure, after disconnecting the AC power, wait for 90 sec.
3.3.6 Removal of red screws prohibited
Since adjustment of the following red screws is very difficult in the field, they must
not be loosened or removed.
(a) The two paper spacing red screws (one on the right and left).
(b) The two screws securing the paper feed motor.
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a
Figure 2-6 Do not Remove the Red Screws
3.3.7 Installing the logic board cover
If the logic board cover is installed incorrectly, the logic board and paper feed rollers
will be obstructed and the ASF motor may go out of sync.
Note that prong A is prone to engage incorrectly. Make sure that it fits in correctly.
3.3.8 Handling the purge unit
Note the following with regard to the purge unit:
(1) Grease soiling the blade
Due to the blade's height, the carriage guide shaft may touch it when the shaft is
removed or installed. Grease may soil the blade as a result.
You must not allow any grease or oily substance to adhere to the blade.
Part 2: Troubleshooting
S6300
2-18
A
Figure 2-7 Installing the Logic Board Cover
Blade
Figure 2-8 Handling the Purge Unit
3.4 Adjustments and Settings After Disassembly and Reassembly
3.4.1 Adjustments
(1) User Level
(2) Serviceman Level
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Timing
After BJ cartridge
replacement
Adjustment
Print head printing position
adjustment
Time Required
10 min.
Tools Required
2 sheets of A4-size
paper
Timing
After control board
replacement or
waste-ink absorber
replacement
After replacement/
disassembly of
carriage unit parts
Insufficient grease
Adjustment
EEPROM setting
Print head printing position
adjustment (including
seam adjustment)
Apply sufficient grease. See
page 2-20
Time Required
2 min.
10 min.
---
Tools Required
None
2 sheets of A4-size
paper
Grease PG-641, FLOIL
KG107A, brush
3.4.2 Applying grease
After disassembly and reassembly, apply the necessary grease on the places shown
below.
Use a flat brush to spread a thin coat of grease.
When applying grease, be careful not to get any grease on the wiper and
cap.
Part 2: Troubleshooting
S6300
2-20
Guide Shaft
KG-107A: 225 mg
Back of Guide Rail
(Surface Sliding Against the Carriage)
PG641: 25 mg
Figure 2-9 Applying Grease
3.4.3 Print head position adjustment
The print head has two nozzle arrays for each color. Therefore, it requires the ink
landing position adjustments described in (1) and (2) below in addition to the usual
bi-directional adjustment described in (3).
(1) Landing position adjustment between two same-color arrays
Black-Black array (A)
Cyan-Cyan array (B)
Magenta-Magenta array (C)
(2) Landing position adjustment between two different-color arrays
Black-cyan/Magenta/Yellow (F)
(3) Bi-directional landing spot adjustment (Same as with previous models)
Black bi-directional (D)
Color bi-directional (E)
If the landing spot position is inaccurate, the pattern printing will show overlapping
printing or gaps, resulting in black or white stripes.
Therefore when doing the adjustment, use a pattern that has no stripes.
Load one sheet of A4 paper in the auto sheet feeder, then use the printer driver to
execute printing.
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Figure 2-10 Printing Position Adjustment Pattern
3.4.4 Print head seam stripe adjustment
The print head seam stripe adjustment is done to determine the amount of thinning of
the high-duty image portion (indicated by the arrows) comprising the seam (stripe)
created between the vertical bi-directional passes.
After the CMY printing by the first pass, CMY is printed again in the same way during
the second pass. In the case of color printing, there are two feed methods for one
pass: 64 and 128. Pattern G was made with 64 nozzles, and pattern H was made with
128 nozzles.
When you execute printing with the printer driver, seven patterns with a changing
degree of thinning (indicated by the arrows) will be printed vertically.
Select the number of the pattern whose seam stripe is the least noticeable. This sets
the optimum degree of thinning.
Part 2: Troubleshooting
S6300
2-22
Figure 2-11 Seam Stripe Adjustment Pattern
3.4.5 Setting the EEPROM
After replacing the control board or waste-ink absorber, reset the EEPROM and
restore the printer settings. Then do a test printout to check the results.
The procedure is described in 7.1 Service Mode Operations on page 2-27.
(1) After control board replacement
If the waste-ink absorption amount is over 7 percent (according to a visual check)
at the time you replace the control board, also replace the waste-ink absorber.
Otherwise, the waste ink amount cannot be counted accurately. Then reset the
EEPROM and restore the printer settings.
To check the waste-ink absorption amount, you can either check the service/
factory text printout from the old control board or visually check the waste-ink
absorber's waste-ink absorption amount.
Also, the new control board (EEPROM) does not have the correct data.
The EEPROM must be reset. Otherwise, the waste-ink full error will not occur even
when the waste-ink absorber's capacity is exceeded and ink could leak.
(2) After waste-ink absorber replacement
Clear the EEPROM's waste-ink counter.
Once the data in the EEPROM is reset, a test printout cannot be used to
check the old data. Be sure to print the data before resetting.
All the data, except the printer settings and USB serial number, will be
reset.
The various settings and waste-ink amount stored in the old EEPROM
cannot be written to the new (replacement) EEPROM.
The waste-ink full error is expected to occur only when the printer prints
more than the number of sheets specified for its service life. However, how
soon this error occurs varies depending on how many times the printer
has been turned on/off, the number of times the Print Head has been
replaced (front cover open/closing), and the operating environment.
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4. OPERATION CHECK AFTER DISASSEMBLY AND REASSEMBLY
4.1 Check Procedure
After disassembly and reassembly, follow the procedure below to check the printer's
operation.
1 ) Che c k vis ually for any gre as e or fore ign mat t e r dirt ying t he int e rnal part s .
Make sure that the encoder film is clean. If there is any grease on the film, wipe it
clean with alcohol.
2 ) Se rvic e / fac t ory t e s t print out wit h t he print e r alone
Check for the following: Missing print in the nozzle check pattern, off-position
horizontal lines in the horizontal line pattern, and white stripes in any irregular
printing. If any of these occur, clean the print head and adjust the print head
position. Then make another test printout. The procedure is described in 7.1 Service
Mode Operations on page 2-27.
Be sure to visually check the encoder film for any grease, foreign matter,
etc. If there is any grease, etc., on the film, the printer may malfunction
shortly after the repair is completed.
Part 2: Troubleshooting
S6300
2-24
Timing
After control board
replacement
After absorber replacement
Items to Check
The service/factory test printout must show the correct ROM
version and product designation. It must also show the
printed sheet count and that the total waste-ink amount has
been cleared. The printer driver must be able to print the
nozzle check pattern (to confirm that the computer is
communicating with the printer).
The service/factory test printout must show that the total
waste-ink amount has been cleared.
5. TRANSPORTING THE PRINTER
The procedure for transporting the printer after completing repairs is described below.
5.1 Procedure
(1) Mount the Print Head on the carriage.
(2) Turn off the printer so that the carriage locks at the home position.
If the Print Head (print head) is not on the carriage, the ink may dry and
harden. So even while transporting the printer, leave the Print Head
mounted on the carriage.
Also, if the carriage is not locked at the home position, it will move while
the printer is being transported. This may strain the paper feed encoder
film.
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6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS
6.1 Parts Replacement
6.2 Periodic Inspections
6.3 Tool List
Part 2: Troubleshooting
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2-26
Level
User
Serviceman
Replacement Parts
None
None
Level
User
Serviceman
Periodic Inspections
None
None
Level
User
Serviceman
Consumables
Black BJ cartridge ink tank (Black: BCI-3eBK)
Color BJ cartridge ink tank
(Cyan: BCI-3eC, Magenta: BCI-3eM, Yellow: BCI-3eY)
None
Ordinary Tools
Phillips screwdriver
Blade screwdriver
Needle-nosed pliers
Tweezers
Flat brush
Multi-meter
Remarks
For the removal and installation of screws.
For the removal of plastic parts.
For the removal and installation of springs.
For the disconnection and connection of flexible cables, etc.
For applying grease.
For troubleshooting.
Special Tools (Part No.)
Grease MOLYKOTE PG-641
(CK-0562)
Grease MOLYKOTE KG107A
(QY9-0057)
Remarks
To be applied on the specified parts (see Figure 2-20).
To be applied on the specified parts (see Figure 2-20).
7. SERVICE-RELATED FEATURES
The printer has a service mode for accessing service settings and executing a test
printout. You can use the operation panel to switch to the service mode.
7.1 Service Mode Operations
1) With the printer turned off, hold down the RESUME button and press the POWER
button (the green indicator lights and the desired service function can be selected).
2) While holding down POWER button, let go of the RESUME button and then press the
RESUME button twice in succession. Then let go of the RESUME button and POWER
button.
(Each time you press the RESUME button, the indicator's color toggles between orange
and green.)
3) During printer initialization, the green indicator blinks. When the green indicator
stops blinking and remains on, press the RESUME button the stipulated number of
times to execute the desired service function listed below.
(Each time you press the RESUME button, the indicator's color toggles between orange
and green.)
4) After selecting the service function, press the POWER button. The green indicator
lights and the service function will be executed.
(After the respective function is executed, the printer returns to the service function
selection mode.)
To cancel printing after it begins, press the POWER button.
The Power lamp will blink for a while and then stay lit. You can then select
another service function.
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S6300
Part 2: Troubleshooting
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Press
0 times
1 time
2 times
3 times
4 times
5 times
6 times or
more
Indicator
Lights green
Lights orange
Lights green
Lights orange
Lights green
Lights orange
Lights green
Function
Power off (Even if there is no Print Head mounted, the
carriage will return to the home position and lock.)
Service/factory test printout(Including ink sensor check)
EEPROM information printout
EEPROM initialization (All the information will be reset
to the default, but the printer
settings will not be affected.)
Clears the waste-ink counter
Market area (printer) setting
After the power is turned on and a service function is
executed, press the RESUME button the stipulated
number of times to set the market area setting.
(For BJ S6300: Press twice. For S6300: Press once.)
Press the POWER button to return to the service function
selection mode.
7.2 Test Printout
The service/factory test printout shows the print head's control ROM version, printer
settings, total printed sheet count, total waste-ink absorption amount, and other
information.
Paper Size:A3
Part 2: Troubleshooting
S6300
2-28
Figure 2-12 Service/Factory Test Printout (Sample)
7.3 Printing the EEPROM Information
This prints the contents of the printer's EEPROM and that of the Print Head.
With the resulting printout, you can see the settings and data saved in the printer.
The error history records the last three (starting with the most recent one) user-
unresolvable errors that have occurred. It does not include any ROM/RAM errors.
Error Error Code
CR error 5100
Abnormal head temperature 5200
Abnormal internal temperature error 5400
Waste-ink full error 5B00
Pump sensor error 5C00
EEPROM Read/Write error 6800
2-29
S6300
Part 2: Troubleshooting
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S6300 P=V1.00 DI=000.00% Page=00032 CH=00005 Bk=(00) Cl=(00)
Head TempBK=26.5 Head TempC=27.0 Env Temp=27.0 PF(00 00 00)
PC(A=0005 B=0000 C=0000 D=0003) Bk=04214 C=03365 M=01451 Y=01110
WP=0041 IC(BK=0 C=0 M=1 Y=1)
USB=(111111)
SV0=5700 SV1=5C00 SV2=5C00
UR(C=000 BK=+02 BK-C=000 Y=000 M=000 G=000 H=+02)
HDEEPROM
V0000
SN=24AF-418A
LN(03 05 01 15 00 00 03)
DI(BK=+001 CL=+001)
IL(BK=-08 C=-08 M=-08 Y=-08)
WLA=-08 WLB=-08
NGBK=000 NGC=000 NGM=000 NGY=000
Diode sensor (temperature) compensation value (Bk/Cl)
Print head serial No.
Print head version
Print head lot No.
Ejection level
Ink tank presence Present: 0 None: 1
Typing count
Service error (Latest, preceding, further previous)
User registration adjustment values (From left: B, A, F, none, C, G, H)
Figure 2-13 EEPROM Information Printout (Sample)
7.4 Resetting the EEPROM
The printer uses the total waste-ink absorption amount recorded by the EEPROM as
the basis for determining whether the waste ink is full.
Therefore, after replacing the waste-ink absorber, be sure to reset the total waste-ink
absorption amount.
Also, after replacing the control board, be sure to reset the new control board's
EEPROM and to also replace the waste-ink absorber.
7.5 Setting the Printer Settings in the EEPROM
The control board used in the printer is also used in other printers. After replacing the
control board, the printer settings for the respective printer must be set.
After setting the printer settings, check it with the service/factory test printout.
All the logic boards available as a replacement part contain printer
settings for the S6300. Therefore, if the logic board was replaced in Japan,
be sure to set the correct printer settings.
Part 2: Troubleshooting
S6300
2-30
Part 3
TECHNICAL
REFERENCE
Page
3 - 1 1. PRINTER CONTROL SECTION
3 - 1 1.1 Printing Data and Control Signal Flow
3 - 2 1.2 Print Drive Method
3 - 5 1.3 Control During Printing
3 - 7 1.4 Detection Functions
3 - 9 1.5 Other Sensing Features
3 -10 2. ELECTRICAL DRIVE SECTION
3 -10 2.1 Block Diagram
3 -11 2.2 Electrical Section
3 -12 3. PRINTER'S MECHANICAL PARTS
3 -12 3.1 Overview of the Printer's Mechanical Parts
3 -14 3.2 Purge Section
3 -17 3.3 Paper Feed Section
3 -19 4. LOGIC BOARD COMPONENTS
3 -22 5. OPERATION WITH A COMPUTER
3 -22 5.1 Printing Operation with the Basic Settings Sheet
3 -22 5.2 Using the Utility Sheet
3 -23 6. INK SUCTION AMOUNT IN THE CLEANING MODE
3 -24 7. TECHNICAL REFERENCE
3 -24 7.1 Printing Mode List
3 -25 8. PRINT HEAD
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3-1
S6300
Part 3: Technical Reference
1. PRINTER CONTROL SECTION
The printer control section converts the data created and input by the printer driver into
printing data and printer operation signals and it also controls the driving of the print
head and electrical mechanisms while referring to feedback from various sensors.
1.1 Printing Data and Control Signal Flow
The signal flow starting with the printer receiving the printing data and ending with the
execution of printing is explained below.
a) The printer driver in the computer creates a print file from the image data and
compresses the print file. When the printer driver creates the print file, it obtains
data concerning the amount of ink to be ejected from the print head. The printer
driver refers to this ink ejection amount data. The printer driver can thereby create
an optimum print file for the print head.
b) The print data, including control signal output from the host computer, moves from
the interface controlled by the printer controller (on the logic board) and is captured
by the printer controller. The printer controller and DRAM are dedicated buses, and
the print data is stored in the DRAM's receiving buffer (ring buffer).
c) The print data stored in the receiving buffer is sent to the MPU. The firmware stored
in the control ROM is divided into the control command and print data. The control
command is processed in the MPU.
d) Since the print data is compressed by the printer driver, it is controlled by the
printer controller and uncompressed in the DRAM.
e) When the printer controller receives a printing start request from the MPU, it obtains
the print data in the DRAM print buffer.
f) The printer controller converts the print data into serial data and transfers it as the
printing signal to drive the print head. In the print head, the print data is converted
from a serial signal into a printing data signal and the printing is executed. (See
Printing Driving Method.)
g) The MPU controls the printer controller, control ROM, and various motor drivers.
While monitoring the status of the print head and printer, it also executes overall
control of print driving. (See Sensors and Their Functions and Feedback.)
Print head
Printer
controller
MPU
DRAM
Receiving
buffer
Print buffer
Logic section
Control ROM
Motor driver
Sensors
: Print signal
: Control signal
e
b a
g
c
b
f
d
g
g
c
Host
computer
Figure 3-1 Printing Signal Flow
1.2 Print Drive Method
To print, the printer ejects ink from ink nozzles. To this end, 16-bit serial data is
transferred once as a latch signal to each nozzle array (total of 8 arrays: black
even/odd-number array, cyan, magenta, yellow/even/odd-number array). This
operation is repetitive.
The 16-bit serial data includes the following: Data (DATA0 ~ 9) that decides whether or
not to heat 10 nozzles, data (BE0 ~ 4) that decides which nozzles to heat, and the
dummy heater signal.
Part 3: Technical Reference
S6300
3-2
LTB
CLK
DATA
Nozzle DATA Section
Block
Determination
Section
Dummy Heat
DHE BE4 BE3 BE2 BE1 BE0 9 8 7 6 5 4 3 2 1 0
Description
Data for 10 Nozzles DEL0 ~15 = 16
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
DATA0 DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 DATA7 DATA8 DATA9 BE0 BE1 BE2 BE3 BE4 DHE
D0
Data for 8 Nozzles DEL0 ~15 = 16
1 2 3 4 5 6 7 8 11 12 13 14 15 16
DATA0 DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 DATA7 BE0 BE1 BE2 BE3 BE4 DHE
D2
Black Even/Odd Array
Nozzle Signal
Cyan Even/Odd Array
Nozzle Signal
DATA
DATA
Description
Input Sequence
Input Sequence
Figure 3-2 Serial Data
1.2.1 Print drive control
Print driving is executed as follows:
a) The nozzles to be heated are selected in blocks.
The nozzles to be heated are selected according to logical blocks of 16 nozzles
divided from among the nozzle arrays.
In the case of the black nozzles, they are divided into 10 blocks.
The top-to-bottom sequence of the ten blocks will be BLE0 to BLE15. For example,
in the case of BLE0, it will be as shown in the figure below. Ten nozzles will be
selected in this case.
b) The nozzles to be heated are selected individually.
Among the 10 nozzles selected, the nozzles to be heated or not are selected. This is
determined by DATA0 to DADA.
c) Determining whether to heat a nozzle or not.
The final decision to heat a nozzle or not is decided with the heat enable signal
(HE1/HE2). Only the nozzles in the heat block selected by the heat enable signal
are heated.
3-3
S6300
Part 3: Technical Reference
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Bk
EVEN
Bk
ODD BLE0
BLE1
HE1 block
HE2 block
HE1 block
HE1 block
HE2 block
C1
EVEN
M1
EVEN
Y1
EVEN
Y2
ODD
M2
ODD
C2
ODD
D2 D2 D4 D6 D5 D3 D0 D1 Signal line
BLE15