KNOWLEDGE SHARING TECHNIQUES

for expertise transfer, collaboration, project learning

A STRAITS KNOWLEDGE TRAINING & COACHING PROGRAMME

KM and Knowledge Transfer Training and Coaching Programme

Knowledge Management is not just putting in place a This extraordinary 12 day, 10 month practical KM
technology solution. It's also about having the right training and coaching programme teaches a suite of
skills at the right time to facilitate the right kind of proven knowledge transfer techniques. Some of the
knowledge sharing, eg, techniques such as after action reviews (AARs) will be
• during a project meeting relatively familiar. Others are less common and come
• while planning or reviewing new work cycles from large-group facilitation, or from cognitive
• bringing new members of the team up to speed psychology research into the nature of expertise.
• figuring out what is that special something that
extremely experienced members of staff know Who Should Sign Up?
and how it can be transferred Knowledge Managers and Activists, KM
• identifying important lessons learned Champions, Trainers and Facilitators, Project
• creating a sharing culture Managers, Community Coordinators, Team
• capturing knowledge in accessible ways Leaders

Why Knowledge Sharing is Important What You Can Expect

We are often very vague about what exactly we mean All of the techniques are presented in the context of real
by “knowledge sharing”, as if it is a one-size-fits-all organisational sharing needs. The training includes
activity that involves either talking about what we guidance on when the tools are appropriate and when
know, or writing something down. But knowledge they are not, and the extent to which they can be
sharing is a very sophisticated human activity, which adapted to local needs and constraints.
changes according to the situational needs. You will
need different techniques for: Our programme provides a toolkit of techniques that
• fostering a common understanding among you will be able to apply across a range of different
team members situations for knowledge transfer and knowledge
• accelerating the learning curves of new staff capture. The full programme is spread over 10 months
• identifying key lessons learned in a major to allow participants the time and opportunity to apply
project the tools and techniques, share and learn with their co-
• calling in experienced staff to identify potential participants, and get feedback and coaching from your
risks in a project. trainers.

www.straitsknowledge.com

Knowledge sharing can happen a hundred different ways, depending

on the situation. Do you know which techniques to use, and when?
We'll train and coach you in proven techniques for facilitating
knowledge transfer, to help your effectiveness.
 You will learn how to:
• Facilitate effective sharing
sessions
• Select appropriate techniques for
different knowledge transfer
needs
• Get the best out of communities
of practice
• Stimulate peer discussion and
collaboration
• Plan an expertise transfer
programme
• Elicit knowledge of experienced
staff and experts
• Embed KM practices into projects
• Capture project knowledge and
learning
• Package and arrange knowledge
for re-use

Expertise Project CoPs & Peer

What the Workshops will Cover Transfer KM Collaboration

1 Planning and Establishing Communities of Practice (Orientation

Workshop) ***
2 Understanding Expertise Transfer & Planning an Expertise
Transfer Project (Orientation Workshop) ***
3 Introduction to KM-Enabled Project Management (Orientation
Workshop) ***
4 Facilitation Skills: Open Space Technology; Blogging; After
Action Reviews; Appreciative Inquiry * ** **
5 Organising Knowledge Assets for Easy Use; Developing
Information Neighbourhoods * ** **
6 Facilitating Sharing: Pre-Mortems; Before Action Reviews;
Retrospects; Storytelling; Anecdote Circles * ** **
7 Capturing Sharing: World Cafe; Rich Pictures; Concept Mapping

Interviewing Skills: Expertise Knowledge Audit Interview;

** * **
8
Podcasting & Vodcasting ** * **
9 Using Knowledge: Critical Decision Method; Story Listening;
Positive Deviance ** * **
10 Packaging Knowledge: Play of Life; Decision Games
11 Expertise Transfer: Peer Assists; Fishbowl; Screencasting
** * *
12 Evaluating Impact: Most Significant Change; Wikis & Wiki Raids
* ** *
* to the**
*** Asterisks illustrate the degree to which each workshop is relevant **areas
three practice
 More Than A Training Programme Programme
We want to see you gain real value from the techniques,
so you'll get the following benefits alongside the Facilitators
workshops:
• Coaching during the workshops on how and where to
apply the techniques appropriately
• Online coaching between workshops via a secure
learning blog shared with other practitioners
• Wiki-based resource guides for each of the
techniques
• Additional practice coaching and clinic hours are
available as an option, for participants who think
they’ll need more structured support in their
application of the techniques.

Q: Do I need a lot of experience in KM to join the programme?

A: No but it helps. We’ve had participants with no experience in KM and still found the Patrick Lambe
programme valuable. The key thing is to come with an application area or KM
challenges, to which you can apply the techniques taught. The more experience and
is Principal Consultant at Straits
practice you have, the greater value you're likely to get from the programme. Knowledge. He is also Adjunct
Professor in KM at the Hong Kong
Q: Can I have more than one practice area? Polytechnic University, and President
A:  Yes, although you should try and keep them manageable given that you will need of the Information and Knowledge
time to assimilate the techniques, to plan and prepare for applying the techniques, Management Society of Singapore. His
doing the activity itself, and finally documenting your learning. latest book is Organising Knowledge:
Taxonomies, Knowledge and
Q: If I don�t have a clear KM practice area or challenge, can I still sign up for the Organisational Effectiveness (Oxford:
programme?
Chandos, 2007).
A: We want participants to learn by doing, hence it’s important that you come with an
application area in mind. If you come without that, you’re less likely to get full value
out of the programme. If you foresee you’ll need some extra help in identifying
application areas, we recommend that you sign up for practice coaching and clinic
hours, so that we can help you get the most out of applying the techniques being
taught.

Q: What is practice coaching, and how much of it will I get if I subscribe to it?
A: Practice coaching is when you have us by our side while you try out the tools and
techniques back at your workplace. You can expect up to 3 half-days of practice
coaching throughout the programme if you sign up for this option.

Q: What are clinic hours, and how many will I be entitled to if I subscribe to
them?
A: Clinic hours are 1-hr face-to-face consultations outside of the workshops, for
participants who need extra help identifying appropriate opportunities to apply the
techniques taught. There will be 3 clinic days throughout the programme, and you are
entitled to an 1-hr session each time.

Q: What if I miss a workshop?

A: There are a few things that you could do: (1) watch the relevant video recording if
available; (2) catch the same workshop in Cycle Two, if you’re in Cycle One; (3) send
an informed substitute, someone who knows what to listen out for on your behalf. Edgar Tan
Q: What if I want to run this programme for staff in my organisation? is co-founder of Straits Knowledge.
A:  We have fine-tuned this programme after having gone through iterations as in- He is one of Singapore's leading
house programmes for our clients’ knowledge champions. We’d be more than happy
practitioners of Open Space
to explore running the programme in-house for you if you’re interested.
Technology and is an accredited and
Q: Do I have to attend the full programme of workshops? experienced Cognitive Edge
A: No, you can sign up for any combination of workshops. However, the programme practitioner. He has also been trained
builds some generic skills and competencies for facilitation, interviewing and by Dr Gary Klein in Cognitive Task
knowledge packaging throughout the course, so you'll get more value if you attend Analysis techniques for expertise
the full programme. And it's cheaper per workshop to sign up for the whole thing!
transfer.
Call us at 62210383 if you have any other questions!
Programme Fees and
Registration
Yes! Please register me for this programme!
Full Programme at S$3,000 Cycle no. ___ (indicate whether Name:
Cycle 1 or 2)
Organisation:
Full Programme Plus Practice Coaching & Clinics at S$3,600
Cycle no. ___ (indicate whether Cycle 1 or 2)
Contact Address:
___ no. of individual workshops at S$380 per workshop
(indicate here the number of workshops and circle the
relevant dates below)
Tel: Fax:
Please contact me for group registration (3 or more from the
same organisation get a discount of 15%) Email:

I am a member of iKMS (eligible for 20% discount)

Fax or mail to:
PAYMENT
Straits Knowledge
Please invoice me I enclose payment by cheque 19A Keong Saik Road
NOTE: Straits Knowledge is a non-GST registered organisation Singapore 089126

This programme is supported by the Tel/Fax: +65 62210383

Information and Knowledge Management [email protected]
Society (www.ikms.org).
Business registration no: 52959850K

Programme Delivery Schedule Cycle 1 Cycle 2

1 Planning and Establishing Communities of Practice (Orientation) 26 May 2008 12 Aug 2008

2 Understanding Expertise Transfer & Planning an Expertise Transfer Project (Orientation) 27 May 2008 13 Aug 2008

3 Introduction to KM-Enabled Project Management (Orientation) 28 May 2008 14 Aug 2008

4 Facilitation Skills: Open Space Technology; Blogging; After Action Reviews; Appreciative Inquiry 17 Jun 2008 18 Sep 2008

5 Organising Knowledge Assets for Easy Use; Developing Information Neighbourhoods 22 Jul 2008 31 Oct 2008

6 Facilitating Sharing: Pre-Mortems; Before Action Reviews; Retrospects; Storytelling; Anecdote 14 Aug 2008 21 Nov 2008
Circles

7 Capturing Sharing: World Cafe; Rich Pictures; Concept Mapping 16 Sep 2008 16 Dec 2008

8 Interviewing Skills: Expertise Knowledge Audit Interview; Podcasting & Vodcasting 9 Oct 2008 16 Jan 2009

9 Using Knowledge: Critical Decision Method; Story Listening; Positive Deviance 18 Nov 2008 19 Feb 2009

10 Packaging Knowledge: Play of Life; Decision Games 15 Dec 2008 20 Mar 2009

11 Expertise Transfer: Peer Assists; Fishbowl; Screencasting 15 Jan 2009 24 Apr 2009

12 Evaluating Impact: Most Significant Change; Wikis & Wiki Raids 17 Feb 2009 22 May 2009
CONDITIONS OF REGISTRATION
(1) Straits Knowledge may change the scheduled dates but will seek to meet participant's scheduling constraints if it does so
(2) Fees paid are non-refundable except in the case of workshop cancellation but may be assigned to other nominees
(3) Straits Knowledge may cancel workshops if there is insufficient critical mass and will either offer a refund or a replacement date to
registered participants

www.straitsknowledge.com