Udhayasekars is seeking a challenging career in a reputed company where he can be a key team member, making an important contribution to the financial health and strategy of the concern. He has over 10 years of experience in the automobile industry in areas like passenger car after sales service. Currently he is working as a Process Executive at Tata Motors handling customer complaints and monitoring dealer performance at assigned dealers in Chennai. Previously he worked with International Cars & Motors as a Service Engineer for 8 years handling dealers in Andhra Pradesh and Karnataka. He has achieved improvements in customer satisfaction, reduction of repeat complaints, and implementation of new service initiatives. Udhayasekars has an undergraduate degree in Automobile Engineering and technical skills
Udhayasekars is seeking a challenging career in a reputed company where he can be a key team member, making an important contribution to the financial health and strategy of the concern. He has over 10 years of experience in the automobile industry in areas like passenger car after sales service. Currently he is working as a Process Executive at Tata Motors handling customer complaints and monitoring dealer performance at assigned dealers in Chennai. Previously he worked with International Cars & Motors as a Service Engineer for 8 years handling dealers in Andhra Pradesh and Karnataka. He has achieved improvements in customer satisfaction, reduction of repeat complaints, and implementation of new service initiatives. Udhayasekars has an undergraduate degree in Automobile Engineering and technical skills
Udhayasekars is seeking a challenging career in a reputed company where he can be a key team member, making an important contribution to the financial health and strategy of the concern. He has over 10 years of experience in the automobile industry in areas like passenger car after sales service. Currently he is working as a Process Executive at Tata Motors handling customer complaints and monitoring dealer performance at assigned dealers in Chennai. Previously he worked with International Cars & Motors as a Service Engineer for 8 years handling dealers in Andhra Pradesh and Karnataka. He has achieved improvements in customer satisfaction, reduction of repeat complaints, and implementation of new service initiatives. Udhayasekars has an undergraduate degree in Automobile Engineering and technical skills
Udhayasekars is seeking a challenging career in a reputed company where he can be a key team member, making an important contribution to the financial health and strategy of the concern. He has over 10 years of experience in the automobile industry in areas like passenger car after sales service. Currently he is working as a Process Executive at Tata Motors handling customer complaints and monitoring dealer performance at assigned dealers in Chennai. Previously he worked with International Cars & Motors as a Service Engineer for 8 years handling dealers in Andhra Pradesh and Karnataka. He has achieved improvements in customer satisfaction, reduction of repeat complaints, and implementation of new service initiatives. Udhayasekars has an undergraduate degree in Automobile Engineering and technical skills
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UDHYASEKAR.
S [email protected] Phone:0!"##0#$% CURRICULAMVITAE Objective &o 'ake u( a challenging career in a re(u'ed concerns) *here + can ,e key 'eam mem,er) making an im(or'an' con'ri,u'ion 'o 'he -inancial heal'h and s'ra'egy o- 'he concern. Background + am ha.ing domain kno*ledge in AU&/0/1+2E E34+3EER+34. 0y area o- e5(osure includes passenger car after sales service in an Au'omo,ile indus'ry 6/E07. Professional Profile 1. Inernational cars&motors limited (sonalika) +n +802 *orking as service engineer (CO) handling 'he dealers in Andhera(radesh9Karna'aka since se( :% 'o 'ill da'e. Dura'ion ;SEP %0:% 'o 'ill da'e Salary ;!."lakh (er annum. !ob Profile" 2eading 'he a-'er sales ser.ice 'eam o- assigned s'a'e in 'he region o- AP9Karna'aka. &o (ro.ide 'echnical assis'ance in my 'erri'ory 'o sol.e cri'ical com(lain's 6Es(ecially 8RD<+7 in 'he .ehicle. Sending <&R re(or's and coun'ermeasures 'o R9D de(' -or (roduc' de.elo(men'. &o (ro.ide &echnical and cus'omer handling 'raining 'o dealer man(o*er. 8onduc'ing /=& 'o 'echnicians regarding ne* -ield com(lain's and 'rou,le shoo'ing. U( grada'ion o- dealershi( in-ras'ruc'ure. 8us'omer care 9 8om(lain' handling. Ensure 'imely a.aila,ili'y o- s(are (ar's. +m(lemen'a'ion o- ne* (ro>ec's and ini'ia'i.es like D0S ins'alla'ion. 8oordina'ing Ser.ice 8ou(ons) ?arran'y 8laims 9 ?orksho( 0anagemen'. &o E5(and ser.ice ne'*ork in my 'erri'ory 6AP9Karna'aka7 Res(onsi,le -or good 8S+ and cus'omer re'en'ion ac'i.i'ies. Res(onsi,le -or &imely *arran'y (aymen' 'o Dealer@+AS8 Handling $ dealers and ! AS8As in my 'erri'ory. B.# $%&O'OBI(# #)*I)##I)* UDHYASEKAR.S [email protected] Phone:0!"##0#$% AnalyBing re(ea' com(lain's and send 'he re(or's as *ell as solu'ions 'o sol.e 'he (ro,lems 'o Ser.ice H/ $c+ievements" A((oin'ed ! AS8As in 'he region o- Karna'aka in shor' (eriod. 8onduc'ed /=& a' my region. +m(lemen'ed ser.ice reminder sys'em a' my dealershi(s. ,. &ata motors: +n &a'a mo'ors my role is Process e5ecu'i.e 6ser.ices7 'o handle my assigned dealers in 'he area o--ice 8hennai. Dura'ion ; <rom 0ay %0:: 'o Aug %0:% !ob Profile" Handling cus'omer com(lain's a' (riori'y and moni'oring 'he (er-ormance o- dealer on cus'omer com(lain's like 8P&C9888& and ac'i.i'ies. 8arrying ou' DD8&8 audi' mon'h on mon'h 'o calcula'e dealer score card (er-ormance. 4i.ing S/P98R0D0S 'raining 'o ne*ly >oined Ser.ice ad.isors &eam leaders 'o ge' good 8S+. 0oni'oring and increasing .ehicle in-lo* gro*'h 'hrough ser.ice reminders9 los' cus'omer analysis +m(ro.e cus'omer re'en'ion ac'i.i'ies like E5'ended *arran'y) A08 (romo'ion /rganiBed and conduc'ed 0ega <ree 8hecku( cam(s a' my assigned dealers. AnalyBing re(ea' com(lain's 9re.isi's make ac'ion (lan 'o reduce 'he re(ea' com(lain's ,y means o- 'raining. UDHYASEKAR.S [email protected] Phone:0!"##0#$% $c+ievements" +m(lemen'a'ion o- ser.ice kaiBen ac'i.i'y a' my assigned dealer 'here,y increasing ESDD <S -rom FGE 'o 0E Reduced 'he re(ea' com(lain's (ercen'age %.FE 'o :.!E 'hrough analysis ,ased 'raining 1eing a (ar' 'o achie.e FF 8S+ in %0:: =DP syndica'e sur.ey. -oft.are skills Kno*ledge in Au'o 8AD dra*ings. Kno*ledge in 0S ?indo*s /--ice En.ironmen'. Kno*ledge in Sie,el 8R0D0S9/RA82E Ans*ers #ducational /ualification" 1.E AU&/0/1+2E E34+3EER+34 8ollege 3ame ; Anna Uni.ersi'y 60ain cam(us7) &richy Year o- (assing ;A(ril %0:: $ggregate percentage 0 1, D+P2/0A +3 0E8HA3+8A2 E34+3EER+34 8ollege 3ame ; Cignesh (oly'echnic college) &hiru.annamalai Year o- (assing ;A(ril %00$ $ggregate percentage 0 23 H.S.86:% 'h 7 School name ; S'. =ose(hAs higher secondary school Year o- (assing ; %00# $ggregate percentage 4 15 S.S.2.86:0 'h 7 School name ; S'. =ose(hAs high secondary school Year o- (assing ; %00" $ggregate percentage 4 2, $ffirmation : + here,y declare 'ha' 'he a,o.e men'ioned (ar'iculars are 'rue and correc' 'o 'he ,es' o- my kno*ledge and ,elie-. . UDHYASEKAR.S [email protected] Phone:0!"##0#$% Place: yours sincerely) Da'e: (%678$-#9$ -)
