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A Presentation On: Control Charts

This document provides an overview of control charts, including what they are, their purpose and advantages, different types of control charts, and how to plot and interpret them. It discusses X-bar and R-bar charts in particular and provides an example of interpreting a control chart showing improvement in a process over time. Finally, it summarizes a case study on using control charts to monitor wait times in a hospital setting.

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Amrik Singh
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© © All Rights Reserved
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24 views30 pages

A Presentation On: Control Charts

This document provides an overview of control charts, including what they are, their purpose and advantages, different types of control charts, and how to plot and interpret them. It discusses X-bar and R-bar charts in particular and provides an example of interpreting a control chart showing improvement in a process over time. Finally, it summarizes a case study on using control charts to monitor wait times in a hospital setting.

Uploaded by

Amrik Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODP, PDF, TXT or read online on Scribd
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A Presentation on

Control Charts
Presented By
Salvi Mandar
Chaughule Pradip
INDEX

What is a Control Chart ?

What do these charts do ?

Its advantages and purposes

!ypes o" Control Charts

#o$ to plot a certain %ind o" chart

Case Study "or a particular


product
Control Chart

Control chart is graphical


representation o" the collected
in"or&ation

It pertains to the &easured or


other$ise 'udged (uality
characteristics o" the ite&s or
sa&ples

What do these charts do

It detects variations in the processing


and $arns i" there is any departure
"ro& the speci)ed tolerance li&its

It is pri&arily a diagnostic techni(ue

It depicts $hether there is any change


on the characteristics o" ite&s since
the start o" the production run
Purpose and advantages
* A control chart indicates $hether a
process is in control or out o" control
+ It deter&ines processes varia,ility and
detects unusual variations ta%ing
place in a process
- It ensures product (uality level
. It $arns in ti&e and i" the process is
recti)ed in ti&e scrap percentage
can ,e reduced
Purpose and advantages
/ It provides in"or&ation a,out the
selection o" process and setting o"
tolerance li&its
0 Control charts ,uild up the reputation o"
the organi1ation through custo&er2s
satis"action
!ypes o" control charts
Control
charts
3aria,le or
&easure&ent
charts
X4Bar 54,ar
Attri,ute
charts
Control
charts
3aria,le or
&easure&ent
charts
X4Bar 54,ar
Attri,ute
charts
Co&parison o" varia,le and
attri,ute chart
* 3aria,le charts involve the
&easure&ent o" the 'o, di&ensions
$hereas an attri,ute chart only
di6erentiates ,et$een a de"ective
ite& and a non4de"ective ite&
+ 3aria,le charts are &ore detailed and
contain &ore in"or&ation as
co&pared to attri,ute charts
- Attri,ute charts is ,ased on 789 and N9
892 data re(uire co&paratively
,igger sa&ple si1e
. 3aria,les charts are e:pensive
X4,ar chart
* It sho$s changes in process and is
a6ected ,y changes in process
varia,ility
+ It is a chart "or the &easure o" central
tendency
- It sho$s erratic or cyclic shi"ts in the
process
. It detects steady progress changes; li%e
tool $ear
/ It is &ost co&&only used varia,les
chart
X4,ar chart
0 When used along $ith 54,ar chart <
i it tells you $hen to leave the process
ii It secures in"or&ation in esta,lishing
or &odi"ying processes; inspection
procedures
iii It controls the (uality o" inco&ing
&aterial
= X4,ar and 54,ar chart $hen used
together "or& a po$er"ul instru&ent "or
diagnosing (uality pro,le&s
54,ar chart
* It controls general varia,ility o" the
process and is a6ected ,y changes in
process varia,ility
+
- It is a chart "or &easure o" spread
.
/ It is used generally along $ith X4,ar
chart
Chart Details
>irst Step< Deter&ine $hat type
o" data you are $or%ing $ith
Second Step< Deter&ine $hat
type o" control chart to use
$ith your data set
!hird Step< Calculate the
average and the control li&its
APP59AC#
No$ that you have calculated the
three i&portant lines "or the
control chart; plot the data and
deter&ine i" the process is
capa,le ?ie !he data "alls
&ostly inside the @CA; and the
ACAB
E:a&ple
>INAA S!EP

Ma%e a reco&&endation to your


co&pany

!he process is capa,le

!he process is not capa,le

!he "ollo$ing errors $ere "ound

!he process needs i&prove&ent

!he variations are nor&al in the


syste& and $e &ust accept the&
Control Charts

!he "ollo$ing control chart sho$s


the i&prove&ent o" a process
!he standard deviation decreases
as the process ,eco&es &ore
capa,le
E:a&ple o" Control Charts
E:a&ine the process

A process is considered to ,e
sta,le and in a state o" control;
or under control; $hen the
per"or&ance o" the process "alls
$ithin the statistically
calculated control li&its and
e:hi,its only chance; or
co&&on causes
CASE S!@DC 9N
#9SPI!AAI!C IND@S!5C
CASE S!@DC

By Dent Bauer;
In"or&ation Manage&ent
Maga1ine; August *; +EE/

May and Fune issues o" DM Review.


>95M@AAS
Interpret control chart
results

5ange chart )rst to ensure sta,ility


o" DPI &etric process< ,ecause no
ranges are outside the 5ACA or
5@CA; the $ait ti&e process is in
control
Interpret control chart
results

5ule violation * 4 "our consecutive data


points in a ro$ trending up or do$n
&erits a caution !his occurs in
su,groups * to .

5ule violation + 4 one individual data


point outside a control li&it is a
serious pro,le& !his occurs "or
su,group G
Case study o" hotel &anage&ent ,y Dent Bauer is the &anaging director; Per"or&ance
Manage&ent Practice at 85! Corporation in Sta&"ord; C! #e has &ore than +E
years o" e:perience in &anaging and developing C5M; data,ase &ar%eting; data
&ining and data $arehousing solutions "or the )nancial; in"or&ation services;
healthcare and CP8 industries Bauer recent articles and $or%shops have "ocused
onDPI develop&ent
http<II$$$in"or&ation4&anage&entco&IissuesI+EE/EGE*I*E--/0-4*ht&l
>oster; S !ho&as Managing Quality. @pper Saddle 5iver< Prentice #all; Inc
+EE*
J8enerating and @sing Control ChartsK Internet
http://www.hanford.gov/safety/upp/spc.htm . -* Fanuary +EE*
JLuality and Statistical Process ControlK Internet
http://www.systma.com/tqmtools/ctlchtprinciples.html . *+ >e,ruary +EE*.
JStatistical !hin%ing !ools4Control Charts "or the AverageK Internet
http://www.robertluttman.com/yms/Wee!/page".htm . #$ %ebruary $&&#.
Bi,lography
!#AND C9@

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