Government of Goa

Directorate of Official Language

Panaji Goa.
Website : www.dol.goa.gov.in

Draft Policy
on

Multilingual Websites for

all Departments of
Goa Government
(Alongwith Konkani & Marathi Version)
Submitted by :

Multilingual Website Committee

Constituted by Government of Goa
2013 -14

NOTE

This draft policy has been prepared by Multilingual Website Committee

as per the Recommendation made in the meeting of

Official Language

Advisory Board held on 23/03/2013 for submission of the same to the

Government.
This draft policy may be made open to public for a period of one month
to get recommendations or suggestions if any, by publishing it on the website
of Directorate of Official Language to receive the suggestion/recommendation
before submission. The suggestions by general public may be emailed to :
[email protected]
Directorate of Official Language may release a public notice in local
newspapers informing about the draft policy on the websites of Directorate of
Official Language.

Table of contents
Acknowledgment

Names of Committee Members

Preamble

34

Vision

Mission

Objectives

67

Recommendations

8 13

References

14

Annexures

15

1. Acknowledgment
The Chairman and members of this committee would like to place on
record our sincere thanks to Shri Manohar Parrikar, Hon. Chief Minister/ Minister for
Official Language and Chairman of Official Language Advisory Board for his
support and guidance in preparing this report. This committee was set up only due to
his interest of taking governance at the doorsteps of common man. We thank
Secretary, Official Language for all his co-operation and interest shown in the work
of this committee.
We thank the Director and other officials of Social Welfare Department for
providing valuable suggestions for compiling this report. We also thank the staff of
Official Language Department & Dr Prakash Vazrikar, Director of official
Language, for their help.

2. Name of the committee members

1. Dr. Prakash Vazrikar
Director, Official Language

Chairman

2. Director
Department of Information & Technology

Member

3. Shri. Ramrao Wagh,

Associate Prof. Dept. of Computer Science
& Technology, Goa University.
(Member of the Official Language Advisory Board)

Member

4. Shri. Vithal Sukhtankar,

Associate Prof. IT & Office Management,
Goa Institute of Management
(Member of the Official Language Advisory Board)

Member

5. Shri. Venkatesh Prabhu

Web consultant & Specialist in Indian
Languages & computing, Ganeshpuri, Mapusa.

Member

6. Shri Pradeep Gaonkar

(Software Engineer IT Dept)

Co-opted
Member

7. Shri. Sandesh Prabhudesai

Editor, Goa News.Com

Co-opted
Member

Smt. Urmila Gawade

Assistant Director (Marathi)

Office
Co-ordinator

3. Preamble
Computers and internet are being fast adopted to increase productivity and
competitiveness, provide better quality of life, enable inclusiveness and strengthen
democracy. The government agencies all over the world are providing lot of citizen
centric information through websites and portals. India and its constituent states are
taking a serious look at providing information and services through ICT ( Information
and Communication Technology ) and various e-Governance initiatives to its citizens
particularly under NeGP ( National e-Governance Plan).
The success of e-Governance initiatives depends upon penetration of ICT and
its applications at grass-root level and core objective of e-governance is to provide
efficient citizen centric services and better access to knowledge and information.
India is a country with 22 official languages. But most of the content on world
wide web is in English including that from government websites. In India only six
percent people are well conversant with English causing knowledge Divide
amongst the citizens. Language is the primary vector for communicating knowledge,
thus the opportunity to use ones language on global information networks such as
the Internet will determine the extent to which one can participate in the emerging
knowledge society and have access to information. Considering the multilingual and
multi-script diversity in India it is imperative that, e-Governance applications need to
be implemented with language framework and all the proposed e-Governance
applications need to be ideally multilingual or at least bilingual (English and Official
Language of the State).

There are technical and operational challenges to realize this dream as

specificities and linguistic uniqueness of each Indian languages and scripts needs to
be addressed.
Therefore, State Governments need to adopt the usage of local language in eGovernance solutions and accelerate the process of deployment of such solutions. It
is observed that many state governments have already taken adequate steps to bridge
the digital divide by making available all the websites and e-governance services in
their own state languages. States like Maharashtra, Gujarat and Chattisgarh have
taken a great leap forward in this direction and other states have to learn and adopt
the best practices and standards that were evolved by these states.
In Goa, majority of the citizens prefer use of English for government communication.
This is not strictly by choice but due to lack of availability of facilities in
communication in official language. It is seen that almost all government departments
have a website but very few of them have any preliminary official language support.
Therefore this policy aims at defining a vision, mission, objectives and specific
recommendations to Goa government to enable Goan citizens to interact with
government agencies in their own language. We hope that by implementing the
recommendations, the government of Goa will be able to fulfill the vision outlined in
this document.

4. Vision:
To enable citizens of the state to access, interact and avail government
information and services through digital media in multilingual form.

5 . Mission

To ensure that all existing government websites, portals, and e-Governance

services are redesigned to provide multi-lingual support within a span of two years
and that all new websites and e-services are designed with multi-lingual support
thereby allowing citizens to interact with e-governance services using the language of
their choice.

6. Objectives

All government/semi-government and government corporations to display all the

information in official language and Marathi in addition to English.
Ensure that all the government websites allow citizens to interact in official
language in addition to English by providing facility to type in Devnagari script.
Promote use and creation of digital content in multilingual form so that all the
schemes and services of government departments are available in multimedia
form in official language.
Encourage those departments/officials/vendors promoting major services/schemes
in multilingual form by instituting awards/promotions/ increments.
Create a pool of language and technology experts in use of official language by
providing orientation, training and recruitment drive.
Promote use of open standards in language technology. Enforce standardization of
input mechanisms such as keyboard, fonts and display standards as per
nationally/internationally accepted standards
Define standardization of terminology for frequently used expressions (FUEL) to
avoid duplication and confusion. Evolve standardized citizen-friendly terms for
use in multilingual form to be used in all the websites.

Facilitate interlinking and search of information available within government

web sites and data centre using official language so that citizens can locate
desired information and service using language of their choice.
Set up research and development centre for development of fundamental
language technologies for improving multilingual access and search abilities in
collaboration with central, regional and state bodies involved in research and
higher education.
Spread awareness of Indian language computing capabilities and opportunities
among students and youth by inclusion of Indian language computing in
education sector at all levels.

...8...
7. Recommendations
Set up Multilingual Website Monitoring and Approval Authority for Government
Websites (MWMAA) to enforce the following recommendations as per objectives
listed above and approve websites for compliance with these recommendations. The
authority will consist of experts in language and technology along with officials of
Directorate of Information & Technology and Directorate of Official Language.
Proper coordination be maintained by ensuring that multi-lingual aspects and other
general technical aspects are continuously updated and shared between Directorate of
Official Language and Directorate of Information & Technology and other concerned
agencies. Both the departments should consult each other while formulating/revising
policy, rules and guidelines
Proposed Action :Form MWMAA as described above to take care of points 1 to 7.
constitution of committee could be as follows

The

Chairman Director of Official Language Implementation

Member Secretary-Deputy Director of Official Languge Implementation or Inofrmation
Technology Department
Members
One official from Official languge implementation and Information Technology
departmet each, one from Directorate of Informtion and Publicity, one from NIC, One
representative from Department of Electronics and Information Technology (DeiTy),
Govt of India, two representative from Department of Computer Science & Technology,
Goa University/Goa Engineering College, Farmagudi, Two IT and website experts from
state of Goa one representative of C-DAC, Pune

MWMAA shall ensure that multilingual support to existing government websites is

added in a time-bound manner. It is mandated that all such websites shall add
multilingual content for all the information within a period of two years.
Proposed Action :- As in 1.

MWMAA shall ensure that any new website development proposal MUST have
multilingual support as essential condition. No new website to be certified/approved
and hosted by Goa govt. or its agencies unless multilingual support as described in
compliance standard is provided.
Proposed Action :- As in 1.

MWMAA shall also be entrusted with responsibility to ensure use of appropriate

language (terms & expressions) and display of authentic information on websites in
multilingual form (including English) by all departments.
Proposed Action :- As in 1.

MWMAA shall also formulate Content writing guidelines so that the content is
written in a jargon free language for easy understanding of the public at large.
Proposed Action :- As in 1.

MWMAA shall certify and notify website developer vendors providing

multilingual support with the help of IT Dept.
Proposed Action :- As in 1.

MWMAA shall define and implement rules/processes for digital content creation/
translation/ transliteration and monitoring process for including it in the daily part of
the job by assigning responsibility to all.
Proposed Action :- Rules to be proposed by MWMAA.

...10...
Government should appoint a team of Raj Bhasha staff consisting of language
assistant/ junior & senior translators/ language officers for every department with
adequate trained support staff to assist in content creation in multilingual form.
Proposed Action :Prepare Recruitment Rules and recruit staff.

9. Ensure that all new recruits in government jobs are certified in operating and
creating multilingual content failing which training has to be completed during
probation period.
Proposed Action :- ( for points 9 to 10)
Establish training centre and create training material. Create a network of training
centres using the existing infrastructure of academic institutes by utilizing it in the free
time. Goa University may be asked to serve as a nodal agency to manage this training by
adopting train the trainers approach.

Conduct compulsory periodic and need-based training in creating and using econtent in official languages to all government employees and provide attractive
incentives for the staff upon completion of such training. This should be combined
with training on Official language already being imparted. These training centers be
spread all over Goa.
Proposed Action :- As in 9

Institute special awards for promotion of official language on web and egovernance applications to employees and vendors.
Proposed Action :Define incentive scheme with financial benefits.

The use of following standards shall be compulsory for multilingual content

creation and display: Unicode, W3C guidelines for interoperability, INSCRIPT
keyboard for Input and open type fonts. Enforce a script grammar for Konkani as
defined by TDIL, Govt of India.
Proposed Action :Issue a circular to this effect as part of Multilingual website implementation
process.

Develop FUEL(frequently used entries for localization) in Konkani and Marathi to

promote consistency and standardization of terms used on all the websites of Goa
government.
Proposed Action :Appoint a committee of official languge experts and IT experts to develop FUEL in
konkani and Marathi. (please note that Marathi FUEL defined by Maharashtra
government could be adopted). Committee may consist of Chairman, four language
experts(two each in konkani and Marathi), two IT/web experts.

Develop a set of localization guidelines for certifying multilingual support of

website.
Proposed Action :Please see point 16

Promote use of multilingual capabilities on social and mobile platforms such as

Wikipedia.
Proposed Action :-

...12...
Create a centre of excellence (COE) for Konkani language as a Research &
Development organization consisting of linguists and technical scientists to develop
the language technology in a standardized manner and suitable for interaction, search,
and ordering that is based on national/international standards and to enable use of
semantic web capabilities. The Department of Computer Science and Technology
along with the department of Konkani, Goa University have been working on
research in this direction and it is suggested that this centre make use of their
expertise.
Proposed Action :Establish a Centre of Excellence (COE) for konkani on the lines of COE for Marathi in
Maharashtra. This centre could be set up at Goa University by providing Research &

Development funds to meet staffing and equipment requirements.

Collaborate and fund local and national government/academic and research
institutes to share and develop language technology in Konkani
Proposed Action :Please see point 16

Include Indian Language computing as essential component at school and higher

education level as part of Information Technology courses.
Proposed Action :Write to Goa Board, Education Department and Goa University to include suitable
component in the curriculum.

...13...
Create or encourage by providing funding, creation of suitable training modules
using educational technology such as video based lectures to train all government
employees, students and aspiring candidates for government jobs.
Proposed Action :Please see point 9

Develop keyboard tutor for INSCRIPT keyboard. ( DCST Goa University could
be given the charge to develop the same)
Proposed Action :Please see point 16

 14

7. References :
In the meeting of Official Language Advisory Board held on 23/03/2013 under
the chair of Honble C.M. it was decided to form a committee to prepare a draft
policy for Multilingual Government Website and to prepare Devnagri fonts for
Government computers.

Accordingly, the committee consisting of following

members was constituted vide Order No. No.12/21/2013/DOL/Comp-Dev-Fonts/232

dated 23 May 2013.
1. Dr. Prakash Vazrikar
Director, Official Language

Chairman

2. Director
Department of Information & Technology

Member

3. Shri. Ramrao Wagh,

Associate Prof. Dept. of Computer Science
& Technology, Goa University.
(Member of the Official Language Advisory Board)

Member

4. Shri. Vithal Sukhtankar,

Associate Prof. IT & Office Management,
Goa Institute of Management
(Member of the Official Language Advisory Board)

Member

5. Shri. Venkatesh Prabhu

Web consultant & Specialist in Indian
Languages & computing, Ganeshpuri, Mapusa.

Member

6. Shri Pradeep Gaonkar

(Software Engineer IT Dept)

Co-opted
Member

7. Shri. Sandesh Prabhudesai

Editor, Goa News.Com

Co-opted
Member

Smt. Urmila Gawade

Assistant Director (Marathi)

Office
Co-ordinator

9. Annexures :

1.

Minutes of Advisory Board

2.

Gazette order of Committee to prepare

Drat policy of Multilingual website

3.

Minutes of First Meeting

4.

Minutes of Second Meeting

5.

Minutes of Third Meeting

6.

Minutes of Fourth Meeting

7.

Minutes of Fifth Meeting

8.

Corrigendum to extend period of the

Committee

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