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JOSEPH MICHAEL REYES

Curriculum Vitae









J.D., LL.M.



TRAINING | BUSINESS OPERATIONS MANAGEMENT
PROFESSIONAL



LinkedIn:

sa.linkedin.com/pub/joseph-michael-reyes/b/267/459/


Contact Number:

+1 312 929 8894


Skype:

joseph.michael.reyes

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Leadership &
Team
Formation
Project
Management
Business
Profitability
& Revenue
Management
Training,
Learning &
Development
Business
Operations &
Strategy
Planning
JOSEPH MICHAEL REYES
Email: [email protected] Mob: +1 312 929 8894
Address: 10349 South Ridgeway Avenue; Chicago, Illinois 60655


SENIOR EXECUTIVE PROFILE
~ CORPORATE TRAINING & DEVELOPMENT ~ BUSINESS OPERATIONS ~ LEADERSHIP MANAGEMENT ~


PROFILE SYNOPSIS

High-performing professional with experience of 20+ years in optimizing business operations,
implementing process enhancements, taking initiative to solve critical problems and to achieve strategic
corporate goals. Acknowledged for out of box thinking and knack of resolving difficult problems.
Hands-on experience in training teams of diverse fields and backgrounds and inculcating the drive to
perform and prove their skills in rigid competitive atmospheres. Broad, up-to-date knowledge of industry
trends coupled with expertise in all facets of value-based, solution-focused operations management.
Building, heading and mentoring teams to provide consistent performances in demanding situations to
achieve organizational goals. Proven ability to identify root causes of issues and take effective remedial
actions through utilization of communications and problem solving skills.
Progressive leadership experiences have created passion for surpassing financial and service objectives of
an organization. Verified record in establishing and transforming operations to efficient, reliable, fast
processing and user friendly processes to ensure smooth functioning and reduced critical error rates.
A forward thinking person who is strong leader and team oriented. Possess competencies in achieving both
corporate and personal goals in diverse cultures. Solutions oriented approach with excellent
communication, relationship and time management skills.

CORE COMPETENCIES










CAREER CONTOUR

National Industrial Training Institute (NITI)
Training and Development/Operations Manager (Jul 2013 Present)

PHUEL Corporation, USA
President and COO (Jan 2013 Jul 2013)
Chief Operating Officer (Dec 2007 - Jan 2013)

Hold Brothers Capital, LLC
Managing Director, Midwest Office of Supervisory Jurisdiction (Jul 2006 - Dec 2007)

MetLife Inc., USA
Investment Adviser/Financial Planner (Nov 2004 - Jul 2006)

Broadwing Communication, LLC., USA (Now Acquired by Level 3)
Regional Director of Operations - Midwest (Oct 1998 Oct 2004)

AT&T Inc., USA (Formely SBC Ameritech)
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General Manager (Dec 1996 - Oct 1998)
Senior Account Executive (Jul 1994 - Dec 1996)

DOMAIN SKILLS

Training Management:
Perform needs analysis and review organizational resources to ensure that learning and development
resources exist or are developed to support learning needs based upon projected competencies,
organizational changes, and other external factors, as well as the near- and long-term goals of the
organization.
Determining training needs, identifying training gaps, & conducting programs to enhance their operational
efficiency leading to increased productivity. Evaluating the effectiveness of training programs by constantly
developing & implementing pre and post assessment tools.
Meet & evaluate Trainers, Department Heads, assess areas of concern and keep identifying improvement
areas & implementing measures; Partner with all department heads/leaders to ensure an integrated and
coordinated team approach in providing learning solutions for professionals and students.
Conceptualize and design content. Ability to proactively identify current and future needs of the
organization/institute. Help devise course methods, media, and materials that are interactive and innovative
in design and ensure regular updates.
Partner with the in-house training teams for implementing training and customizing delivery for new
projects. To act as project manager to ensure learning activities are implemented according to plan.
Proactively coach, mentor and counsel by providing recognition and constructive feedback for all trainers.
Evaluate progress of trainers/ trainees insuring that all achieve an acceptable level of performance,
according to standards set. Within the scope of available resources, plan, direct, deliver, and evaluate
organizational development and professional growth activities for the management team.

Operations Management:
Setting-up and maintaining business operations, developing new markets, implementing innovative
business strategies and driving all organizational functions effectively.
Engage in delivering exponential growth numbers by capturing business opportunities increasing market
penetration, resulting in increased revenues.
Undertake end-to-end business planning and execution, departmental budget definition and compliance,
sales target definition and delivery, coupled with seamless operational flow.
Ensure regular interaction with stakeholders, presenting companys products and generating enquiries
from new accounts to establish companys share of business.
Supervising cross-functional teams, providing guidance to sub-ordinates and peers in order to resolve
various bottlenecks and achieve business objectives.
Consistently strive to develop a high performing team that aims at achieving all organizational objectives
while attaining their own milestones.
Reinforcing companys sales team through recruitment and training, and opening up revenue streams.
Establishing sales target for new and old teams.
Identifying and analysing business opportunities, presenting sales forecasts and recommending strategies
to establish goals and objectives.
KEY ACCOMPLISHMENTS

Created USD 4M profit within 12 months, quickly revitalizing operation with former 6 month, USD 500k loss
Impacted YOY profitability 500%+ with strategic perspective that challenged traditional operating
procedures; addressed over-staffing and closely examined costs to identify core improvements.
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Improved net profits from $1M to $5M in 2008, transforming business from start-up mode to high-efficiency
operation through staffing changes, cost control, service revitalization and scheduling.
Consistently secured 400% + profit gains of 10+ years with regular placement in turnaround roles.
Grew customer base year over year, adding over 100 new clients with combined assets of over $60M.
Spearheaded the overhaul of the employee handbook and contracts by putting together a team of
managers and frontline employees resulting in a 42% reduction in employee turnover.
Improved EBIT by 80% in two years and took the company from start-up mode to established industry
player;
Achieved a 21% reduction in operating cost through driving productivity of sales staff and outsourcing
production and design;
Outperformed the industry average every year by delivering 11%+ annual growth on assets of at least half a
million dollars for personally managed client portfolios.
ACADEMIC CREDENTIALS

Doctor of Jurisprudence - John Marshall Law School, USA
LL.M - John Marshall Law School, International Business & Trade Law; USA, Chicago; 2012
Certificate, International Corporate & Finance Law; - John Marshall Law School, USA, Chicago; 2012
Certificate, International Trade Law; - John Marshall Law School, USA, Chicago; 2012
Bachelors of Arts in Economics, Northeastern Illinois University, USA
Lean Six Sigma, Black Belt Certificate
Teaching English as a Foreign Language Certificate (TEFL), Coventry House, Canada
TRAINING ENGAGEMENTS

FINRA Series 6 (2004)
FINRA Series 63 (2005)
FINRA Series 65 (2005)
FINRA Series 7 (2005)
FINRA Series 24 (2006)
IT SKILLS

Microsoft Office Packages, Content Management Systems (including cloud based systems), Adobe Photoshop,
Flash, GIMP (image editing), familiar with Windows and Mac OS
PERSONAL DOSSIER

Date of Birth: 9
th
August 1974
Languages Known: English Native, Spanish Moderate, Arabic - Basic
Nationality: American
Visa: Business Visa (KSA)
Driving License: Valid USA

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