CDU10 Error Code Manual

(Firmware Version 01.00.05)

Approved by

Checked by

Written by
Joohyun Kim








2010 Nautilus Hyosung, Inc. All Rights Reserved.
Software Engineering Dept.


Revision History

CDU10 Error Code Manual

No. Version Date Description of Change Chapter Writer
1 V01.00.00 2010.09.09 New published All Chapter J.H.Kim





































(End)



Contents

1. Error Code Structure ..................................................................................... 1
2. Error Code Table ........................................................................................... 2
2.1 Command code ................................................................................................................................................................ 2
2.2 Module code ..................................................................................................................................................................... 3
2.3 Error Code Detail .............................................................................................................................................................. 4



CDU10 Error Code List


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1. Error Code Structure

This section explains CDU10 Error Code structure.
CDU10 Error Code is total 6 byte that composed of three codes and one reserved byte
Command
Code
Module
Code
Error Detail
Code
Reserved
Byte 1 1 2 2

Example:
If error code 90B000 is occurred on CDU10 can be interpreted as follows;
Command
Code
Module
Code
Error Detail Code
Reserved
9 0 B 0 0 0
Command Code 9 means Shutter (cf. Command Code Table (Table 2.1))
Module Code 0 means Shutter (cf. Module Code Table (Table 2.2))
Error Detail Code B0 means Shutter Close Error (cf. Error Detail Code Table (Table 2.3)

As the above example, users can understand what error code means by searching code tables in this document.
(Note: Reserved byte is not shown on screen)





CDU10 Error Code List


2 2010 Nautilus Hyosung, Inc. All Rights Reserved.
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2. Error Code Table
This chapter describes Command code, Module code, Error detail code which are composing Error Code.

2.1 Command code
Command Code represents CDU10 operating command. CDU10 has total 19 commands for operating.

Table 2.1 Command Code
No. Code Command Description
1
1 Initialize Initialize CDU10 and recovery failure.
2
2 Dispense Dispense required amount (note).
3
3 End Dispense After taking notes, return the carriage to in place to
ready next transaction.
4
4 Delivery Pick up note from cassette and stack it in carriage
5
5 Present Move picked note in carriage to the rear of the
shutter.
6
6 Retract Return notes to retract box
7
8 Adjust Auto Dimming Sensor Adjust Auto Dimming Sensor
8
9 Shutter Shutter Open/Close
9
A Set CDU Information Configure CDU10 information
10
B Set Cassette Information Configure CDU10 cassette information
11
C Set DPS Sensor Configure CDU10 DPS Sensor information
12
D Get Note Operating Info Get note operating information
13
J Image Down Image download to CDU10
14
L Read Accumulated Log Read accumulated log
15
M Read Dispense Log Read dispense log
16
T Test Operate test command
17
U EP Download Firmware download to CDU10
18
V Read Version Read firmware version from CDU10
19
W USB Retry Retry USB connection


CDU10 Error Code List


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2.2 Module code
Module Code represents CDU10 Hardware or device module. There exist 10 codes for module.


Table 2.2 Module Code
No. Code Command Description
1 1 CST1 First Cassette
2 2 CST2 Second Cassette
3 3 CST3 Third Cassette
4 4 CST4 Four Cassette
5 5 CST5 Fifth Cassette
6 6 CST6 Sixth Cassette
7 7 Convey Convey that notes move
8 8 Carriage Carriage
9 9 RJ/RT Box, Shutter Reject Box, Retract Box, Shutter
10 C USB USB Device


CDU10 Error Code List


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2.3 Error Code Detail
Error Code Detail represents CDU10 errors. There exist 127 error codes.

Table2.2 Error Code
No. Code Description Error Handling
1 00 Do not be used. -
2 21 Invalid CDU10 configuration 1. CDU10 configuration information check
2. Configuration information setting
3. Power Off/On then, retry
3 22 Program runtime failure
(In case of memory fraction)
1. Power Off/On
2. Change board
4 23 USB connection do not match to CRC line 1. USB command retry
2. AP Close/Open
3. Power Off/On
4. Change USB cable
5. Change board
5 24 Encryption failure 1. Encryption command retry
2. AP Close/Open
2. Power Off/On
6 25 Undefined Command Same
7 26 Undefined Sub Command Same
8 27 Undefined Function Command Same
9 28 EEPROM Read Failure 1. command retry
2. Power Off/On
3. Change board
10 29 EEPROM Write Failure Same
11 2A Rear and Front configuration of CDU is
difference
1. CDU Configuration check
2. CDU Re-configuration
3. Power Off/On
12 2B Auto Dimming Sensor failure 1. Command retry
2. Sensor pollution check
(Remained Note/foreign substance)
3. Sensor cable connection check
4. Change sensor
5. Change board
13 2C Main E2PROM is FULL 1. Calibration note information Clear
2. Power Off/On
3. Change board
14 2D Undefined command of Encryption status 1. Command retry
2. AP Close/Open
3. Power Off/On
15 30 No cassette for required notes 1. Cassette home position check
2. Power Off/On

CDU10 Error Code List


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No. Code Description Error Handling
16 31 Invalid note count required
(In case of required count is not in 1 to
100)
1. Present retry
2. AP Close/Open
3. Power Off/On
17 32 Select exceed one cassette for calibration
(Only one cassette should be selected for
calibration)
1. Calibration retry ( Select one cassette )
2. Power Off/On
3. Change board
18 33 Invalid note count required for each
cassette
1. Present retry (note count check within 100)
2. AP Close/Open
3. Power Off/On
19 34 Difference between total count of required
notes and sum of required notes of each
cassette
1. Command retry
2. Power Off/On
3. Change board
20 36 Previous error clear failure 1. Previous error handling retry
2. failed command retry
3. Power Off/On
4. Change board
21 37 Invalid calibration count
(In case of count is not in 6 to 20)
1. Present retry
2. AP Close/Open
3. Power Off/On
22 44 HS004(Reject Checking Sensor) Jam 1. Note jam elimination
2. Sensor pollution check
(Remained Note/foreign substance)
3. Sensor cable connection check
4. Change sensor
5. Change board
23 45 HS005(Carriage Note Remain Checking
Sensor) Jam
Same
24 46 HS013(Dispensed Notes Count Checking
Sensor) Jam
Same
25 47 HS014(Customer Receipt Notes Checking
Sensor) Jam
Same
26 48 HSx01(x Cassette Separation Control
Sensor) Jam
1. Sensor pollution check
(Remained Note/foreign substance)
2. Sensor cable connection check
3. Change sensor
4. Change board
27 49 Convey Sensor Dark (HS003a, 003b)
check error
Same
28 4A Stack Sensor Dark (HSHS001) check
error
Same
29 4B Reject Sensor Dark (HS004) check error
Same
30 50 Reserved(Convey) -

CDU10 Error Code List


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Software Engineering Dept.
No. Code Description Error Handling
31 51 Reserved (Convey) -
32 52 Reject count disorder error
(Stacked note do not match to reject
count)
1. Reject gate operating check
2. Command retry
3. Auto dimming try
33 53 Stack count disorder error
(Rejected note do not match to stack
count)
Same
34 54 Main motor can not be reached proper
speed within 2 seconds.
(Initial movement)

1. Command retry
2. If same error occurs while retrying, check
motor movement
(1) Motor speed is faster than normal speed
or normal
Motor Encoder Sensor cable
connection check
Change sensor
Change board
(2) Motor doesnt move or move slowly
Convey check that it has any note jam
or disturb factor
Motor cable connection status check
Change board
Change motor
35 55 Operation can not be completed within
proper time.
(Initialize: 20 seconds,
Dispense: 110 seconds)
1. Command retry
2. Power Off/On
3. Change SF(Separate Feed Module)
36 56 Get out of the proper speed while
initializing
1. Command retry
2. If same error occurs while retrying, check
motor movement
(1) Motor speed is faster than normal speed
or normal
Motor Encoder Sensor cable
connection check
Change sensor
Change board
(2) Motor doesnt move or move slowly
Convey check that it has any note jam
or disturb factor
Motor cable connection status check
Change board
Change motor
37 57 Reject gate synchronizing buffer over

1. Power Off/On
2. Change board
38 58 Reject Gate Solenoid Echo Error 1. Reject Gate Sensor cable connection check

CDU10 Error Code List


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No. Code Description Error Handling
2. Change sensor
3. Change board
39 59 Reject Gate Initial Dark Jam. 1. Reject Gate Note jam check
2. Sensor cable connection check
3. Change sensor
4. Change board
40 5A Reject Gate Act-On Error 1. Reject Gate Note jam check
2. Sensor cable connection check
3. Change sensor
4. Change board
41 5B Reject Gate Act-Off Error Same
42 5C 2-Notes Checking Sensor unplug Error 1. 2-notes Sensor cable connection check
2. Change sensor
3. Change board
43 5D 2-Notes Checking Sensor value is not in
proper scope
(Pass: 500~1000, normally about 620)
1. 2-notes Sensor cable connection check
2. Foreign substance in 2-notes lever check
3. Change sensor
4. Change board
44 60 Rotor movement failure to home position 1. Rotor Jam check
2. Rotor motor operating check
3. Rotor cable connection check
4. Home Position Sensor check
5. Rotor Change motor
6. Change board
45 61 Rotor movement failure to front delivery
position
1. Rotor Jam check
2. Rotor motor operating check
3. Rotor cable connection check
4. Front Delivery Position Sensor check
5. Rotor Change motor
6. Change board
46 62 Rotor movement failure to rear delivery
position
1. Rotor Jam check
2. Rotor motor operating check
3. Rotor cable connection check
4. Rear Delivery Position Sensor check
5. Rotor Change motor
6. Change board
47 63 Rotor movement failure to center delivery
Position
1. Rotor Jam check
2. Rotor motor operating check
3. Rotor cable connection check
4. Center Delivery Position Sensor check
5. Rotor Change motor
6. Change board
48 64 Rotor movement failure to Retract/Reject 1. Rotor Jam check

CDU10 Error Code List


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Software Engineering Dept.
No. Code Description Error Handling
Position 2. Rotor motor operating check
3. Rotor cable connection check
4. Retract/Reject Position Sensor check
5. Rotor Change motor
6. Change board
49 65 Carriage is not in place 1. Initialize command try
2. Rotor Jam check
3. Rotor motor command check
4. Rotor cable connection check
5. Rotor Position Sensor(total 4) check
6. Rotor Change motor
7. Change board
50 66 Reserved(Rotor) -
51 67 Reserved (Rotor) -
52 68 Reserved (Rotor) -

53 69 Rotor movement error 1. Initialize command try
2. Rotor Jam check
3. Rotor motor command check
4. Rotor cable connection check
5. Rotor Position Sensor (total 4) check
6. Rotor Change motor
7. Change board
54 71 Carriage is not in Rotor 1. Initialize try
2. Carriage jam check
3. Carriage home position Sensor or
Sensor cable check
4. Carriage motor status,
cable connection status check
55 73 Carriage motor movement error 1. Initialize try
2. Carriage jam check
3. Carriage motor status,
cable connection status check
56 74 BF Stopper movement error 1. Initialize try
2. BF Stopper motor status check,
cable connection status check
3. BF Stopper jam check
57 75 Notes in carriage checking failure 1. No note in carriage
(1) Present retry
(2) Note falling check
2. Notes in carriage
(1) Check cable connection of note
detection sensor in carriage

CDU10 Error Code List


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No. Code Description Error Handling
58 76 Carriage Feed Time Out 1. Carriage feed motor operating check
- If it doesnt work change motor
2. Note jam check
- Foreign substance or remained note
elimination
- In case of no substance
(1) Check sensor cable connection
(2) Change sensor
59 77 Remain notes is checked in carriage 1. Note jam check
- Foreign substance or remained note
elimination
- In case of no substance
(1) Check sensor cable connection
(2) Change sensor
60 78 Feed out is occurred on abnormal position 1. Initialize try
2. Carriage position Sensor check
(1) In case of present position,
sensor cable check
(2) Change sensor
61 79 Carriage movement to present failure 1. In case of carriage is present position
(1) Sensor cable check
(2) Change sensor
2. In case of carriage isnt present position
(1) Carriage jam check
jam cause
(2) Motor cable check
(3) Change motor
62 7A Not proper note size for operating BF
Stopper
1. Cassette Set/remove
2. Calibration retry
3. Note check in cassette whether normal or
not
4. cassette change
63 80 Operation Time Out 1. Command retry
2. Rotor, Carriage jam check
Eliminate jam cause
3. motor movement check
If motor doesnt move then cable check
connection or change motor
64 81 Cassette movement Time Out
(No response from cassette)
1. Cassette Set/remove
2. Power Off/On
3. Check cassette and board connection
4. cassette change
5. Change board
65 82 Carriage BF home movement time out 1. Initialize try

CDU10 Error Code List


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No. Code Description Error Handling
(No response from Carriage) 2. BF Home Sensor check
- cable connection check
- Change sensor
3. Check jam by foreign substance
- Eliminate the cause
66 83 Carriage Grab movement Time Out
(No response from Carriage)
1. Initialize try
2. Check jam by foreign substance
- Eliminate the cause
67 85 Carriage Home Position (initial position)
time out (No response from Carriage)
1. Initialize try
2. Home Position Sensor check
- cable connection check
- Change sensor
3. Check jam by foreign substance
- Eliminate the cause
68 87 Carriage BF Home Position Time Out. 1. Initialize try
2. BF Home Position Sensor check
- cable connection check
- Change sensor
3. Check jam by foreign substance
- Eliminate the cause
69 8C More than 4 notes are detected on the
transportation path while initializing
1. Pick up solenoid check
- Cable connection check
- Check
70 91 No Reject/Retract Box 1. cassette Set/remove check
2. cassette Set/remove Sensor cable check
3. Change sensor
4. Change board
71 92 Reject/Retract Gate Echo error
(HW Echo Check Error)
1. Check sensor cable connection
2. Change sensor
3. Change board
72 93 Reject/Retract gate solenoid
Off operation error
(Checked by sensor)
1. Reject Gate jam check
2. Sensor cable connection check
3. Change sensor
4. Change board
73 A0 Cassette miss feed error 1. Check remained notes in cassette
2. Check separator motor
3. Check pick up solenoid operating
74 A1 Lighting HSx02 failure while cassette push
plate operation
1. Cassette Set/remove
2. Check cassette and board connection
3. HSx02Sensor check
- cable connection check
- Change sensor
4. Power Off/On
5. Check push plate motor operating

CDU10 Error Code List


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No. Code Description Error Handling
- cable connection check
75 A2 No notes in cassette 1. Check remained notes in cassette
2. Sensor cable connection check
3. Change sensor
4. Change board
76 A3 Cassette ID CRC Error 1. cassette Set/remove
2. Power Off/On
3. cassette change
4. Change board
77 A4 Cassette Serial Number doesnt match 1. cassette Set/remove
2. Check sensor change when cassette
set/remove
3. Power Off/On
4. cassette change
5. Change board
78 A5 Cassette ID doesnt match
Same
79 A6 Require note count over Cassette
configuration
Same
80 A7 Invalid requirement to invalid cassette
Same
81 A8 CST Ready Pick operation failure within
12 seconds
1. cassette Set/remove
2. Power Off/On
3. cassette change
4. Change board
82 A9 Note calibration is needed 1. Do calibration
2. Power Off/On
3. Change board
83 AC HSx01 cassette Jam 1. Eliminate jam on convey
2. HSx01 Sensor check
- cable connection check
- Change sensor
84 AD CST Solenoid ECHO Error 1. solenoid cable connection check
2. solenoid change
3. Change board
85 B0 Shutter Close Error 1. Retry and check shutter motor operating
2. Shutter foreign substance check
3. Check foreign substance or
pollution of sensor
4. Sensor cable connection check
5. Change sensor
6. Change board
86 B1 Shutter Open Error Same
87 B2 Shutter Sensor HS017(Close) and 1. Check foreign substance or

CDU10 Error Code List


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No. Code Description Error Handling
HS023(Open) Dark Error pollution of sensor
2. Sensor cable connection check
3. Change sensor
4. Change board
88 B3 After shutter opening, motor stepping out
retry error
1. Shutter operating retry
2. Shutter Open Change sensor
89 C0 Notes count doesnt match between
sensors
1. Present retry
2. Power Off/On
3. Change sensor
90 C1 Notes dispense from cassette that is
located under required cassette
1. Present retry
2. Check pick up solenoid operating of lower
cassette
3. Power Off/On
4. convey Change sensor
91 C2 Note rejection caused by length occurs
continuously over 10
(Length is longer than normal length)

1. Check denomination setting and notes in
cassette is same
2. Calibration try
3. SF module change
4. convey Change sensor
5. Change board
92 C3 Note rejection caused by length occurs
continuously over 10
(Length is shorter than normal length)

1. Check denomination setting and notes in
cassette is same
2. Calibration try
3. Change convey sensor
4. Change board
93 C4 Note rejection caused by gap occurs
continuously over 10

1. Check note setting status in cassette \
2. SF module change
3. Change board
94 C5 Note rejection caused by skew occurs
continuously over 10
Same
95 C6 Note rejection caused by half note occurs
continuously over 10
1. Check sensors on convey
2. 2-notes Sensor normal or not check
3. Check cassette note configuration
96 C7 Note rejection caused by hole note gap
occurs continuously over 10
1. Check sensor on convey
2. Check cassette note
97 C8 Note rejection caused by other reasons
occurs continuously over 10
1. Check denomination setting and notes in
cassette is same
2. Calibration try
3. SF module change
4. Check sensors on convey
5. 2-notesSensor normal or not check
6. Change board
98 C9 Note rejection caused by 2-notes error 1. Check denomination and notes status

CDU10 Error Code List


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No. Code Description Error Handling
occurs continuously over 5 2. Calibration try
3. 2-notes Sensor normal or not check
4. Power Off/On
5. 2-notes Sensor module change
99 CA Note rejection caused by wrong cassette
dispense occurs continuously
1. Check solenoid of abnormal cassette
operation
- cable connection check
- solenoid normal or not check
100 CB Note rejection caused by thickness occurs
continuously over 5
(Note thickness is under normal note)
1. Check denomination and notes status
2. Calibration try
3. 2-notes Sensor normal or not check
4. Power Off/On
5. 2-notes Sensor module change
101 CC Total reject count is over 20 1. Check denomination setting and notes in
cassette is same
2. Calibration try
3. SF module change
4. convey Change sensor
5. 2-notes Sensor normal or not check
6. Change board
102 CD Cassette taken off while dispense 1. cassette Set/remove
2. Power Off/On
3. cassette change
4. Change board
103 D0 Count doesnt match after dispensing 1. Present retry
2. HS001 Sensor check
104 D1 Notes dispense after normal dispensing
over 2 times
Same
105 D2 Re-operating failure 10 times 1. Check denomination setting and notes in
cassette is same
2. Check notes status in
3. Change SF module in case of excess
rejection by long note or gap too close
106 D4 Stacked note count is larger than required
note for each cassette
1. Initialize try
2. Power Off/On
3. HSHS0011 sensor connection check
107 D5 Note size configuration Error 1. cassette Set/remove
2. Calibration try
3. Power Off/On
4. cassette change
5. Change board
108 D6 Invalid note size configuration error Same
109 D7 After dispense completed, staked note 1. Initialize try

CDU10 Error Code List


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No. Code Description Error Handling
shortage 2. Power Off/On
3. HSHS0011 Sensor connection check
110 D8 After present completed, the number of
stacked note is larger than requested note
Same
111 D9 Calibration |HS003A - HS003B| > 5
Deviation is over or length is not in 58~84
1. Calibration Retry
2. Normal note check
3. HS003A/B Change sensor
112 DA Calibration HS002A, HS002B error Same
113 DB CDU Unit Position Error 1. CDU home position check
2. Check home position sensor cable and
pollution
3. Home position Change sensor
4. Change board
114 E0 HS601 Jam ( Base + Sensor Number) 1. Sensor pollution check
(Remained note/ foreign substances)
2. Sensor cable connection check
3. Change sensor
4. Change board
115 E1 HS501 Jam Same
116 E2 HS401 Jam Same
117 E3 HS301 Jam Same
118 E4 HS201 Jam Same
119 E5 HS101 Jam Same
120 E6 HS003A Jam Same
121 E7 HS003B Jam Same
122 E8 HS002A Jam Same
123 E9 HS002B Jam Same
124 EA HS001 Jam Same
125 EB HS004 Jam Same
126 EC HS001 Light jam Same
127 ED HS004 Light jam Same
(End)