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This document pertains to all HP Notebook This document pertains to all HP Notebook This document pertains to all HP Notebook This document pertains to all HP Notebook PCs. PCs. PCs. PCs.
If the BIOS on your notebook becomes corrupted, such as from a failed BIOS upgrade or
damage from a virus, the computer will fail to boot into an operating system. The computer
might display a BIOS APPLICATION ERROR 501 or simply stop at a black screen or beep. If you
cannot enter the BIOS Setup Utility or System Recovery screens, and cannot start the
computer from external storage devices, use this document to restore the BIOS.
Many HP notebook computers have an HP BIOS Restore tool that might be able to recover the
BIOS from an earlier version and restore basic functionality. This tool might or might not
work in the event of BIOS corruption depending on many factors, but is worth trying in the
event the BIOS has become corrupted.
Recovering the notebook BIOS using a key Recovering the notebook BIOS using a key Recovering the notebook BIOS using a key Recovering the notebook BIOS using a key press combination press combination press combination press combination
When you upgrade the BIOS on your notebook, a copy of the previous BIOS version is stored
in the HP TOOLS partition of your hard drive. Many HP notebook computers have an
emergency BIOS recovery feature that allows you to recover and install the last known good
version of the BIOS from the hard drive, as long as the hard drive remains functional. This
emergency recovery feature is separate from the BIOS and is designed to work in the event of
a catastrophic BIOS failure.
To recover an earlier version of the BIOS on your notebook:
1. Turn off the computer.
2. Plug the notebook into power using the power adapter.
3. Press and hold the Windows key and the B key at the same time while the computer is
off.
4. Still pressing the Windows key and the B key, press and hold down the Power Power Power Power button
on the notebook for 1 second, and then release the Power Power Power Power button and the keys.
The Power LED light remains on, and the screen remains blank for about 40 seconds.
You might hear beeping sounds. Eventually, an HP BIOS Update screen displays and the
BIOS update begins automatically.
If the HP BIOS Update screen displays, go to step 5 below.
If the HP BIOS Update screen does not display, do one of the following depending on
the condition:
{ Computer boots into Windows Computer boots into Windows Computer boots into Windows Computer boots into Windows - The computer will boot into Windows if the
power button and keys are released too soon. Repeat steps 1 through 4 above,
holding the power button down for 2 or 3 seconds.
{ Power LED light turns off Power LED light turns off Power LED light turns off Power LED light turns off - The computer will turn off if the power button is
pressed and held down too long. Repeat steps 1 through 4 above, holding the
power button down for between 1 and 3 seconds.
{ After repeated attempts, the HP BIOS Update After repeated attempts, the HP BIOS Update After repeated attempts, the HP BIOS Update After repeated attempts, the HP BIOS Update screen does not open screen does not open screen does not open screen does not open - Your
computer does not support this function or it has a hardware problem that is
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Figure 1: HP Figure 1: HP Figure 1: HP Figure 1: HP BIOS Update screen BIOS Update screen BIOS Update screen BIOS Update screen
5. After the BIOS is recovered, a Continue Startup Continue Startup Continue Startup Continue Startup button displays and a timer counts
down. Click the Continue Startup Continue Startup Continue Startup Continue Startup button to restart the computer immediately. The
computer will restart automatically when the timer reaches zero.
Figure 2: HP Figure 2: HP Figure 2: HP Figure 2: HP BIOS Update screen BIOS Update screen BIOS Update screen BIOS Update screen
6. When the computer restarts, a black screen appears with a message similar to the
following:
A system BIOS Recovery has occurred.
BIOS Recovery (500)
Enter - Continue
Press the Enter key to continue immediately or allow the computer to reboot
automatically.
NOTE:After restoring the BIOS, if the computer repeatedly displays a message that the
BIOS has been recovered, perform the steps in HP BIOS Application Selected is Corrupt
or Missing .
7. After restarting, Windows may display a message stating that the computer was
improperly shut down or that a boot problem was detected. Read and respond to the
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Recovering the notebook BIOS using an Recovering the notebook BIOS using an Recovering the notebook BIOS using an Recovering the notebook BIOS using an external storage external storage external storage external storage
device device device device
If the HP_TOOLS volume on your HDD has been deleted, a USB key with an HP_TOOLS volume
can be used as an alternative. The key can be created manually or by using the HP UEFI BIOS
Update SoftPAQ or the new HP UEFI Support Environment SoftPAQ and selecting the Create a Create a Create a Create a
USB key USB key USB key USB key option. The USB key does not have to be bootable. However, this assumes the boot
block is not corrupted in which case a repair is required.
To recover the BIOS on your notebook using the USB key:
1. Plug the notebook into an AC adapter.
2. Insert the USB key with HP_Tools installed into an available USB port.
3. Press the Power Power Power Power button while holding the Windows key and the B key.
4. The emergency recovery feature replaces the BIOS with the version on the USB key.
The computer reboots automatically when the process is completed successfully.
You are now able to enter into the BIOS screens or Windows operating system after
recovering the BIOS.
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2014 Hewlett-Packard Development Company, L.P.
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