Overview Guide

Release 9.5
CA Application Performance
Management







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CA Technologies Product References
This document references the following CA Technologies products and features:
CA Application Performance Management (CA APM)
CA Application Performance Management ChangeDetector (CA APM
ChangeDetector)
CA Application Performance Management ErrorDetector (CA APM ErrorDetector)
CA Application Performance Management for CA Database Performance (CA APM
for CA Database Performance)
CA Application Performance Management for CA SiteMinder (CA APM for CA
SiteMinder)
CA Application Performance Management for CA SiteMinder Application Server
Agents (CA APM for CA SiteMinder ASA)
CA Application Performance Management for IBM CICS Transaction Gateway (CA
APM for IBM CICS Transaction Gateway)
CA Application Performance Management for IBM WebSphere Application Server
(CA APM for IBM WebSphere Application Server)
CA Application Performance Management for IBM WebSphere Distributed
Environments (CA APM for IBM WebSphere Distributed Environments)
CA Application Performance Management for IBM WebSphere MQ (CA APM for
IBM WebSphere MQ)
CA Application Performance Management for IBM WebSphere Portal (CA APM for
IBM WebSphere Portal)
CA Application Performance Management for IBM WebSphere Process Server (CA
APM for IBM WebSphere Process Server)
CA Application Performance Management for IBM z/OS (CA APM for IBM z/OS)
CA Application Performance Management for Microsoft SharePoint (CA APM for
Microsoft SharePoint)
CA Application Performance Management for Oracle Databases (CA APM for Oracle
Databases)
CA Application Performance Management for Oracle Service Bus (CA APM for
Oracle Service Bus)
CA Application Performance Management for Oracle WebLogic Portal (CA APM for
Oracle WebLogic Portal)
CA Application Performance Management for Oracle WebLogic Server (CA APM for
Oracle WebLogic Server)
CA Application Performance Management for SOA (CA APM for SOA)


CA Application Performance Management for TIBCO BusinessWorks (CA APM for
TIBCO BusinessWorks)
CA Application Performance Management for TIBCO Enterprise Message Service
(CA APM for TIBCO Enterprise Message Service)
CA Application Performance Management for Web Servers (CA APM for Web
Servers)
CA Application Performance Management for webMethods Broker (CA APM for
webMethods Broker)
CA Application Performance Management for webMethods Integration Server (CA
APM for webMethods Integration Server)
CA Application Performance Management Integration for CA CMDB (CA APM
Integration for CA CMDB)
CA Application Performance Management Integration for CA NSM (CA APM
Integration for CA NSM)
CA Application Performance Management LeakHunter (CA APM LeakHunter)
CA Application Performance Management Transaction Generator (CA APM TG)
CA Cross-Enterprise Application Performance Management
CA Customer Experience Manager (CA CEM)
CA Embedded Entitlements Manager (CA EEM)
CA eHealth Performance Manager (CA eHealth)
CA Insight Database Performance Monitor for DB2 for z/OS
CA Introscope
CA SiteMinder
CA Spectrum Infrastructure Manager (CA Spectrum)
CA SYSVIEW Performance Management (CA SYSVIEW)


Contact CA Technologies
Contact CA Support
For your convenience, CA Technologies provides one site where you can access the
information that you need for your Home Office, Small Business, and Enterprise CA
Technologies products. At http://ca.com/support, you can access the following
resources:
Online and telephone contact information for technical assistance and customer
services
Information about user communities and forums
Product and documentation downloads
CA Support policies and guidelines
Other helpful resources appropriate for your product
Providing Feedback About Product Documentation
If you have comments or questions about CA Technologies product documentation, you
can send a message to [email protected].
To provide feedback about CA Technologies product documentation, complete our
short customer survey which is available on the CA Support website at
http://ca.com/docs.


Contents 7

Contents

Chapter 1: Introducing CA Application Performance Management 11
Welcome to CA Technologies Application Performance Management ..................................................................... 11
CA Introscope and CA CEM ...................................................................................................................................... 13
Chapter 2: Understanding the CA APM Environment 15
About CA APM ............................................................................................................................................................ 15
What is CA Introscope? ............................................................................................................................................ 16
What Does CA Introscope Do? ................................................................................................................................. 16
CA Introscope Components...................................................................................................................................... 18
Enterprise Manager ............................................................................................................................................ 18
Agents ................................................................................................................................................................. 19
Workstation ........................................................................................................................................................ 19
WebView ............................................................................................................................................................. 21
SmartStor ............................................................................................................................................................ 21
APM Database ..................................................................................................................................................... 21
Baselines Database ............................................................................................................................................. 21
Transaction Events Database .............................................................................................................................. 22
CA Introscope Alerts and Reports Output ................................................................................................................ 22
How CA Introscope Monitors Java and .NET Applications ....................................................................................... 22
What is CA CEM? ........................................................................................................................................................ 24
What Does CA CEM Do? ............................................................................................................................................. 24
CA CEM Components ................................................................................................................................................. 25
Enterprise Manager ............................................................................................................................................ 25
CEM Console ....................................................................................................................................................... 26
TIM ...................................................................................................................................................................... 26
APM Database ..................................................................................................................................................... 26
CA CEM and Web Transactions .................................................................................................................................. 27
CA APM Environment Options ................................................................................................................................... 27
Standalone Environment..................................................................................................................................... 28
Clustered Environment ....................................................................................................................................... 29
Multiple-Cluster Environment............................................................................................................................. 30
Infrastructure Aware Application Triage Environment ....................................................................................... 31
Unified End-User Experience Monitoring Environment ...................................................................................... 33
CA Introscope-Only Environment ..................................................................................................................... 34
Additional Extensions Provided With Your License .................................................................................................... 35
CA APM Product Architecture .................................................................................................................................... 39


8 Overview Guide

CA Application Performance Management for SOA .................................................................................................. 39
Chapter 3: Integrating With Other CA Technologies Products 41
CA Introscope Integration With Other CA Technologies Products ........................................................................... 41
CA Introscope Integration With CA SOI ............................................................................................................. 41
CA Introscope Integration With CA CMDB ........................................................................................................ 42
CA Introscope Integration With CA Spectrum Infrastructure Manager ............................................................ 43
CA Introscope Integration With CA eHealth ..................................................................................................... 45
CA Introscope Integration With CA NSM .......................................................................................................... 46
CA Introscope Integration With CA Insight Database Performance Monitor (DPM) ........................................ 47
CA Introscope Integration With CA Cloud Monitor ........................................................................................... 48
CA Introscope Integration With CA Performance Center ................................................................................. 48
CA CEM Integration With Other CA Technologies Products ...................................................................................... 49
CA CEM Integration With CA CMDB .................................................................................................................... 49
CA CEM Integration With CA SiteMinder ............................................................................................................ 50
CA CEM Integration With CA NSM ...................................................................................................................... 50
CA CEM Integration With CA Service Desk .......................................................................................................... 51
Chapter 4: CA APM Product Scenarios 53
CA APM Scenario ........................................................................................................................................................ 53
Introscope Scenarios .................................................................................................................................................. 53
Recording an Agent-Only Banking Business Transaction to Monitor Customer Transaction Times ................... 54
Using the Application Triage Map to See What is Up and Running .................................................................... 55
Dynamic Instrumentation: Adding, Removing, and Exporting Instrumentation Using the Transaction
Tracer .................................................................................................................................................................. 57
CA CEM Scenarios....................................................................................................................................................... 59
CA EEM and Business Service-Based Security Provide Flexible Permissions ...................................................... 59
CA CEM Automatic Transaction Discovery Speeds Monitoring from Test to Production Environments............ 61
Monitoring Defects in Multibyte Applications .................................................................................................... 62
CA Application Performance Management for SOA Scenario .................................................................................... 63
Appendix A: CA APM Guides and Help System 67
The CA Support Online Knowledge Base .................................................................................................................... 67
Accessing the Knowledge Base ........................................................................................................................... 67
Searching and Browsing Knowledge Base Articles .............................................................................................. 68
Most Popular Knowledge Base Articles .............................................................................................................. 68
Additional CA APM Product and Information Resources ........................................................................................... 69
CA APM Community Site ..................................................................................................................................... 69
CA Education Services ......................................................................................................................................... 70
CA Professional Services ..................................................................................................................................... 70


Contents 9

CA Support .......................................................................................................................................................... 70
Index 73


Chapter 1: Introducing CA Application Performance Management 11

Chapter 1: Introducing CA Application
Performance Management

This section contains the following topics:
Welcome to CA Technologies Application Performance Management (see page 11)
CA Introscope and CA CEM (see page 13)
Welcome to CA Technologies Application Performance
Management
CA Introscope and CA Customer Experience Manager (CA CEM) come together as the
core products in the CA Technologies Application Performance Management (CA APM)
solution. CA APM provides an effective and comprehensive application performance
management strategy that enables you to understand the end-user experience and
measure Service Level Agreements (SLAs). You can map all transactions to the
end-to-end infrastructure, and conduct incident triage and root-cause diagnoses in a
complete and integrated solution. This ability provides you with bookend
coveragefrom end-user website monitoring using CA CEM to deep internal application
monitoring using CA Introscope.
CA APM helps you do the following:
Understand the real user experience.
Set and manage SLAs on business services to answer "Are our service levels
acceptable?"
Gain near 100 percent transaction visibility.
Determine the source of problems quickly.
Conduct triage, identify stakeholders, and perform root cause analyses.
Prioritize incidents that are based on a true business impact.
Provide proactive and predictive application monitoring.
Increase reporting and enable continuous improvement.
CA APM manages the performance and availability of your mission-critical and
revenue-generating business applications and transactional environments.
Monitors your real website and web application users. CA APM is not a robot
monitoring synthetic transactions. CA APM provides real-time and historical data
about the experience of your end users.
Welcome to CA Technologies Application Performance Management

12 Overview Guide

Measures the business value of the experience of each user, allowing you to
establish SLAs.
As shown in the following graphic, in a complex application infrastructure
environment, little issues add up. Even short periods of down time in disparate
applications across your environment can add up to unacceptable experience for
your website or web application users.

Connects the dots across your environment.
Monitors transactions map to business services, which map to your SLAs.
Provides Transaction Tracing across complex application environments and
associated infrastructure including Java, MQ, SOA, and .NET.
Proactively detects and prioritizes problems that are based on a business impact.
Conducts incident triage and root cause analysis across complex application
environments and associated infrastructure.
CA APM shows the source of an issue. IT triagers can quickly alert the expert who
owns the problem and determine whether the issue is a network, application, or
database problem, for example.
Provides predictive baselining to establish trends.
Supplies reporting that is based on a large number of metrics.
CA Introscope and CA CEM

Chapter 1: Introducing CA Application Performance Management 13

CA Introscope and CA CEM
CA APM integrates CA Introscope and CA CEM.
This integration provides a common transaction model for CA Introscope and CA
CEM.
CA APM components use same language when monitoring and displaying data
about your business applications. CA APM provides information about business
services and business components.
CA Introscope is no longer looking only at, for example, only Agent A and its
metric. Now CA Introscope provides data about the most mission-critical
application at your organization and uses the data as visual output to provide
the application triage map.
You can measure response times and SLAs.
This model provides cross-functional CA Introscope and CA CEM capabilities
such as agent-only business transaction recording.
CA Introscope now allows you to record information from agents using the
CEM console. CA Introscope agents can now record and monitor transactions,
allowing you to track information about how your application is doing from a
business perspective.
This integration monitors and allows reporting on all transactions through your IT
infrastructure.
CA APM dashboards show the business health of your mission-critical
applications.
CA APM provides business and technical information.
Based on the common transaction model, CA APM monitoring supports
multiple types of users.
CEOs and CFOs use high-level easy to digest CA Introscope dashboards.
These users track how much business activity is happening per time period
and the amount of income coming in to an organization.
Technical users use detailed Introscope Workstation trees, the application
triage map, and CA CEM to see technical information to monitor and
triage.
Information about your business services is based on shared CA CEM and CA
Introscope data.
This integration lets you triage problems quickly and easily.
You can understand your environment from end-user experience down to deep
application health.
CA Introscope and CA CEM

14 Overview Guide

You can detect issues proactively, conduct problem triage, and diagnose the
root cause of the problem.
You can use the application triage map to see real-time metrics about your
mission-critical business applications.
Note: To learn more about how CA Technologies and CA APM products work together,
see www.ca.com/apm.


Chapter 2: Understanding the CA APM Environment 15

Chapter 2: Understanding the CA APM
Environment

This section contains the following topics:
About CA APM (see page 15)
What is CA Introscope? (see page 16)
What Does CA Introscope Do? (see page 16)
CA Introscope Components (see page 18)
CA Introscope Alerts and Reports Output (see page 22)
How CA Introscope Monitors Java and .NET Applications (see page 22)
What is CA CEM? (see page 24)
What Does CA CEM Do? (see page 24)
CA CEM Components (see page 25)
CA CEM and Web Transactions (see page 27)
CA APM Environment Options (see page 27)
Additional Extensions Provided With Your License (see page 35)
CA APM Product Architecture (see page 39)
CA Application Performance Management for SOA (see page 39)
About CA APM
Together CA CEM and CA Introscope create the CA APM solution, which allows you to
address both your business and IT concerns.
CA APM addresses business concerns
With customer experience metrics, you can answer questions that are important to
the business:
Are my customers getting the level of service that they need?
Are we getting the Return on Investment that we expect from our web
applications and services?
Are web customers experiencing a problem that is affecting the bottom line?
Using customer experience metrics, you can receive regular updates for the
volume, errors, and average response time of business transactions critical to your
business.
You can create custom business dashboards so your business users can see how the
web-based business transactions are performing in real time.
What is CA Introscope?

16 Overview Guide

CA APM addresses IT concerns:
With incident and defect troubleshooting, you can answer questions that are
important to IT:
Are the web applications and services available and performing as expected?
Are we effective at resolving customer issues quickly, before there is a
widespread impact?
Are we meeting the SLA levels that we promised to the business users?
You can use CA CEM to analyze the root cause of problems by using correlated
transaction information from CA Introscope. You can triage support cases quickly,
directing issues to the appropriate teams. This process enables faster problem
resolution, higher transaction success rates, and more consistent revenue streams.
When slow time transaction defects begin to increase, your incident generation settings
take effect. These settings cause CA CEM to initiate CA Introscope transaction trace
sessions.
What is CA Introscope?
CA Introscope is an enterprise application performance management solution. This
solution lets you monitor complex web applications in production environments 24x7,
detect problems before they affect your customers, and resolve these issues quickly and
collaboratively.
CA Introscope gives you the ability to manage transaction integrity and user
satisfactionkey requirements for ensuring successful customer interactions with your
mission-critical web applications. Using patented, low-overhead technology, CA
Introscope provides comprehensive end-to-end transaction visibility and diagnostic
capabilities across your entire infrastructure without degrading performance. The
infrastructure can include the web application itself, application servers, web servers,
messaging middleware, databases, and transaction servers.
What Does CA Introscope Do?
CA Introscope performs end-to-end Java and .NET application transaction management
and analysis. A transaction is a request that starts with a user and is sent to or uses
back-end systems such as databases, a mail server, or messaging system. CA
Introscope also monitors web services and application use of messaging-oriented
middleware, such as WebSphere MQ, extending application performance management
to Service Oriented Architecture (SOA) applications.
What Does CA Introscope Do?

Chapter 2: Understanding the CA APM Environment 17

CA Introscope prevents and solves enterprise application problems as it performs
these functions:
Monitors applications so you know what is going on from the inside out across your
broad enterprise network and systems.
By monitoring load, requests, and sessions, CA Introscope lets you know how your
application system resources are getting consumed.
Uses alerts to notify the right personapplication support or the Service Level
Managerto diagnose and solve production problems.
Provides system triage by identifying offending subsystems:
Is our problem in the code, the database, or the backend?
Are our service levels acceptable?
CA Introscope sees through the tangle of front-end, connectivity, and back-end
applications, and answers the question: What is the impact and priority of the
problem?
Enables problem root cause diagnosis
CA Introscope isolates a problem and pinpoints it to the component or method
level.
These capabilities allow you to determine, for example:
Is there a specific SQL call that is badly constructed?
Is there a bottleneck through an overused component?
Does the application inefficiently use its backends?
Are there enough resources to power the application?
With CA Introscope, you can quickly and reliably answer these questions and
determine where to assign the fix.
CA Introscope Components

18 Overview Guide

CA Introscope Components
The major components of CA Introscope are the Enterprise Manager, CA Introscope
agents, Workstation, WebView, SmartStor, and APM database as shown in the following
graphic. Many smaller components are explained in the CA Introscope product
documentation.

Enterprise Manager
The Enterprise Manager acts as the repository of CA Introscope performance metrics.
The Enterprise Manager receives performance metrics from one or more CA
Introscope agents, allowing users to collect metrics centrally from many applications,
application servers, and supporting systems. You can deploy the Enterprise Managers in
different ways depending on the size and complexity of the enterprise system. The role
of a specific Enterprise Manager depends on how it is deployed in a standalone or in a
clustered CA APM environment.
More information:
Clustered Environment (see page 29)
Multiple-Cluster Environment (see page 30)
Standalone Environment (see page 28)

CA Introscope Components

Chapter 2: Understanding the CA APM Environment 19

Agents
CA Introscope agents collect and report several types of application and environmental
performance metrics. One agent is deployed per process (Java Virtual Machine [JVM] or
.NET CLR instance). The total number of agents depends on the size of the CA
Introscope deployment, for example:
A small pilot network uses as few as half a dozen agents to monitor a few test
applications.
A large extended enterprise production environment uses hundreds or thousands
of agents to monitor applications across the enterprise.
CA Introscope agents collect performance metrics from several sources:
The various components inside the running application
The application server
Performance and availability data from the surrounding computing environment.
The agents then report these metrics to the Enterprise Manager.
You can import real-time generic and non-Java data into CA Introscope through
modified version of the agent named the Environment Performance Agent (EPA or
EPAgent). EPA uses simple scripts that allow CA Introscope to monitor virtually any
type of application subsystem impacting performance. For example, using EPA CA
Introscope can monitor directory servers, operating systems, messaging middleware,
and transaction servers.
Workstation
The Workstation provides the Investigator, console, and APM Status Console for viewing
application health and data. The Workstation also allows CA Introscope administrators
to do the following actions:
Set alerts for individual metrics or logical metric groups.
Customize views to represent their unique environment.
Set up reports for application health, SLAs, and capacity planning.
Console
The Workstation console provides CA Introscope dashboards, which are high-level
screens showing status using color-coded alerts.

CA Introscope Components

20 Overview Guide

Investigator
The Workstation Investigator contains two primary tabs: the Metric Browser and Triage
Map tabs.
Metric Browser tab
Displays metric data in both tree and tab formats. These formats allow CA
Introscope users to view different types of information about the component or
resource selected in the Investigator tree.
You can use the metric browser tree Location Map tab to view alert data that
infrastructure domain managers monitoring physical and virtual machines report.
Using the Location map, you can triage problems down to the physical and virtual
system infrastructure.
Triage Map tab
Displays the application triage map, which is an application-centric view of your
monitored applications. The application triage map presents a graphical
visualization of the components that make up your application, showing application
health and errors.
This map is automatically generated from CA Introscope and customer experience
metrics, component discoveries, and events, which are displayed in the By
Frontends node. In the By Business Service node, the application triage map
presents applications and business transactions in the business-centric terms that
you have defined.
The application triage map enables you to grasp instantly in a visual manner the
structure of applications and the relationship between applications in your
environment. This information helps you identify and triage current and emerging
problems. The application triage map also displays information about your system
resources such as percent CPU usage.
The TradeService frontend application displays the calling of number of its
dependencies. The yellow indicator on the top left corner of the
AuthenticationEngine icon shows that the application is in an unhealthy state,
which is based on the IT application owner definition of unhealthy. By hovering on
the application triage map icons, you can see transaction metrics for each call.
APM Status Console
The APM Status console is an Introscope Workstation user interface for monitoring and
addressing Enterprise Manager runtime health issues. CA APM administrators can view
important status and events for a stand-alone or clustered Enterprise Manager. This
functionality provides out-of-the-box monitoring capabilities that would otherwise
require the administrator to configure alerts on Enterprise Manager supportability
metrics.
CA Introscope Components

Chapter 2: Understanding the CA APM Environment 21

The APM Status Console consists of four panes:
1. Enterprise Manager Map
2. Important Events
3. Information
4. Denied Agents
WebView
WebView presents the CA Introscope customizable dashboards and the Workstation
tree views to authorized users in a browser interface. These capabilities allow CA
Introscope users to view critical information anytime and anywhere.
SmartStor
SmartStor is the largest of the four CA Introscope data stores for storing metric and
transaction data. The CA Introscope SmartStor database records all application
performance data (CA Introscope metrics) at all times. This database information lets
users analyze historical data, identify root causes of application downtime, or perform
capacity analysis without the need for an external database.
SmartStor is enabled by default during CA Introscope installation. SmartStor data is set
to age out over time, so the data store will not get excessively large. Multiple data files
can grow in number as more data is generated.
APM Database
The APM database includes business service and business transaction data, which is
used in the CA Introscope Investigator application triage map and for CA CEM incidents
and defects. The database also stores all CA CEM-related configuration data.
Note: Both CA Introscope and CA CEM use the APM database.
Baselines Database
The CA Introscope baselines database stores the most common, normal range of
values for each metric in your system. The CA Introscope heuristic logic uses the values
to determine whether there is an abnormal condition that requires administrator
attention, or special event process such as Transaction Tracer.
CA Introscope Alerts and Reports Output

22 Overview Guide

Transaction Events Database
The CA Introscope Transaction Events database contains detailed transaction data. This
data includes Transaction Traces, stalls, and data that is collected from triggered events,
such as error snapshots.
CA Introscope Alerts and Reports Output
In addition to sending performance data to the Workstation and WebView for viewing,
you can configure an Enterprise Manager or MOM to send output to other systems. CA
Introscope can send the following output:
Alerts, event notifications, performance data
CA Introscope can send this output to Tivoli and other integrated CA Technologies
applications.
Specialized application health, SLA, and capacity planning reports.
CA Introscope can send this output to your business managers, SLA managers, and
capacity planners, for example.
How CA Introscope Monitors Java and .NET Applications
CA Introscope captures transaction data about run-time activity in your Java and .NET
web applications as follows:
1. CA Introscope inserts probes into Java Virtual Machines (JVMs) and .NET Common
Language Runtime components (CLRs). These probes monitor
application-component bytecode such as called classes, methods, and parameters.
CA Introscope does not touch your source code.
2. The probes report data to agents.
3. The agents report data to the Enterprise Manager. Other subsystems, like Java
Management Extensions (JMX) and Performance Monitoring Infrastructure (PMI),
report data that the agents collect. The agent also records and sends captured
structural data about applications to the Enterprise Manager. This data displays in a
graphical format as the application triage map. The application triage map also
shows how the business transaction flows into the frontends that service the
applications.
4. The Enterprise Manager compiles this data into metrics and uses the metrics data in
the following components:
The APM database includes business service and business transaction data,
which is used in the CA Introscope Investigator application triage map and for
CA CEM incidents and defects. This database also stores all CA CEM-related
configuration data.
How CA Introscope Monitors Java and .NET Applications

Chapter 2: Understanding the CA APM Environment 23

The CA Introscope Workstation allows you to control CA Introscope and
access performance metrics. You can set alerts for individual metrics or logical
metric groups, view performance metrics, and you can customize views for
your own unique environment.
The CA Introscope WebView presents the CA Introscope customizable
dashboards and Investigator tree views in a browser interface. WebView allows
critical information to be viewed without the aid of the CA Introscope
Workstation.
The CA Introscope SmartStor database records all application performance
data (CA Introscope metrics) at all times. This database enables users to
analyze historical data, to identify the root causes of application downtime, or
perform capacity analysis without the need for an external database.
The following graphic shows a high-level view of how CA Introscope monitors
applications to measure application health.

What is CA CEM?

24 Overview Guide

What is CA CEM?
CA CEM is a performance monitoring product that measures web application
performance for each individual customer. This capability enables both your business
managers and IT staff to understand and resolve performance problems before end
users call for support. CA CEM focuses on the monitoring and management of the
customer experience, and the quality of service levels that are provided to customers.
CA CEM enables you to monitor real user activitiesincluding login, account update, or
purchase transactionsat the business service level. This level of performance
monitoring provides you with immediate insight into the experience of your customers.
What Does CA CEM Do?
CA CEM measures the performance and quality of customer transactions, identifies
defects and variance, and quantifies the impact on customers and the business. By
proactively detecting trends in degraded customer transaction response times and
providing various actionable reports, CA CEM enables you to act before problems occur
or SLAs are out of compliance.
These capabilities allow you to answer the following questions, for example:
How many requests to a specific service failed during the last hour?
Which customers and users were affected when specific transactions failed?
What is the status of my application network?
How long did a specific request take?
CA CEM Components

Chapter 2: Understanding the CA APM Environment 25

CA CEM Components
The CA CEM components are the Enterprise Manager, CEM console, Transaction Impact
Monitor (TIM), and the APM database as shown in the following graphic.

Enterprise Manager
The Enterprise Manager runs the following Enterprise Manager services that CA CEM
primarily uses:
TIM Collection
Stats Aggregation
Database Cleanup.
You must distribute the services across different Collectors. CA CEM users access the
CEM console from the Manager of Managers (MOM) Enterprise Manager.
You can deploy Enterprise Managers in different ways depending on the size and
complexity of the enterprise system. The role of a specific Enterprise Manager depends
on how it is deployed in a standalone or in a clustered CA CEM environment.
More information:
Standalone Environment (see page 28)
Clustered Environment (see page 29)
Multiple-Cluster Environment (see page 30)

CA CEM Components

26 Overview Guide

CEM Console
The CEM console is a user interface that lets you do the following functions:
Set up and configure CA CEM, including transaction recording and creating
transaction definitions.
Produce and view CA CEM-specific reports.
View defect data and transaction definitions, group transactions into services, and
manage CA CEM user access to CA CEM data.
TIM
The TIM is responsible for the following functions:
Recording and observing HTTP packets.
Identifying user logins and the related transactions.
Monitoring and reporting defects and other statistics to the Enterprise Manager.
Defects are generated per defective transaction; a single transaction can create
multiple defects.
Uploading the defects and interval statistics to the Enterprise Manager.
For enterprise applications, interval statistics are generated per hour, per
transaction definition, and per user.
For e-commerce applications, interval statistics are generated per hour and per
transaction definition.
One or more TIMs can exist in a CA APM environment.
APM Database
The APM database stores defect and incident data, and user-based statistics for both
enterprise and e-commerce users. The database also stores all CA CEM-related
configuration data.
Note: Both CA CEM and CA Introscope use the APM database.
CA CEM and Web Transactions

Chapter 2: Understanding the CA APM Environment 27

CA CEM and Web Transactions
CA CEM monitors the customer experience (HTTP traffic) at a point between the client
and the web server. For example, CA CEM can see if a transaction is running slowly
while verifying if a book is in stock. In addition, CA CEM can see if there are overall
defects to the transaction, for example, if any components or responses are missing. CA
CEM TIM monitoring also pinpoints which customers were experiencing the issue, which
customers were not, and why.
For added capability, you can use CA Application Performance Management Transaction
Generator (CA APM TG). CA APM TG provides synthetic transactions to test and monitor
your web services with CA CEM.
CA APM TG generates simulated transactions that CA CEM then monitors to find and fix
problems. This process can identify problems that arise outside business hoursbefore
real users and real customers are affected.
CA APM Environment Options
You can set up any of the following environments:

If you are monitoring You can deploy to
this environment
For more information, see
Small lab, Proof of Concept, or low
metric volume environments
Standalone CA
APM
Standalone environment (see
page 28)
Many web applications and web
transactions
Clustered CA APM Clustered environment (see
page 29)
Large numbers of web applications
and web transactions that can be
in different areas of the enterprise
Multiple-cluster
CA APM
Multiple-cluster environment
(see page 30)
Many web applications and web
transactions and exchange data
with other CA Technologies
Infrastructure Management
products
Infrastructure
Aware Application
Triage
Infrastructure Aware
Application Triage
environment (see page 31)
Many web applications and web
transactions and exchange data
with CA Application Delivery
Analysis network monitoring
components
Unified End User
Experience
Monitoring
Unified End User Experience
Monitoring environment
(see page 33)
Java or .NET applications with no
HTTP component
CA Introscope
only
Introscope only environment
(see page 34)
CA APM Environment Options

28 Overview Guide

The CA APM environment that you deploy depends on many factors including the size
and complexity of your network. Other factors include the number of web applications
you want to monitor using CA Introscope and the number of web applications and web
transactions you want to monitor using CA CEM.
Standalone Environment
When you deploy CA APM using a single Enterprise Manager to collect all agent metrics
(see the following graphic), this setup is named a standalone environment.

Note: Performance metric data from outside sources (non-Java systems and .NET) can
also be sent to the Enterprise Manager. For example, the CA Technologies Environment
Performance Agent is a product that integrates metric data from non-Java sources into
CA Introscope to monitor system information.
A standalone environment is valuable for testing your prerelease applications. For
example, use a standalone environment for the following capabilities:
Get insight into the performance of your prerelease application and detecting load
issues on test platforms.
Provide visibility into failing application components and performance of back-end
systems.
Integrate and compare data from load testing tools to application performance.
Focus testing with the business impact of potential performance issues in mind.
Create and refine transaction definitions that you later roll out to production.
CA APM Environment Options

Chapter 2: Understanding the CA APM Environment 29

Clustered Environment
You can cluster the Enterprise Managers to scale your CA APM environment when you
have a large system that generates large numbers of metrics. In a CA Introscope
cluster, multiple Enterprise Managers (named Collectors when clustered) collect all the
agent metrics. Metrics from all the Collectors subscribe to the Manager of Managers
(MOM) Enterprise Manager. The MOM compiles the metrics. In addition, the MOM
manages cluster functions. For example, the MOM handles all Workstation requests for
data and gathers those requests from the Collectors.

Both MOM and Collectors are Enterprise Managers. What differentiates them is the job
that they perform in a cluster. The physical differentiation is done by configuring specific
properties in CA Introscope files. Because they store large amounts of data, each
Collector and MOM requires a dedicated disk for its SmartStor database.
CA APM Environment Options

30 Overview Guide

Multiple-Cluster Environment
Your organization can deploy multiple clusters, as shown in the following graphic.

The Cross-cluster Data Viewer (CDV) is a specialized Enterprise Manager that gathers
agent and customer experience metrics data from multiple Collectors across multiple
clusters. Using the CDV Workstation, CA Introscope administrators and triagers can
create and view dashboards showing a consolidated view of agent and customer
experience metrics that the Collectors provide. Each Collector can connect to multiple
CDVs, giving your organization flexibility in monitoring and viewing applications that are
reporting to different CA APM clusters.
Note: The following features cannot be viewed in the CDV Workstation:
Application Triage Map
Customer Experience Manager
CA APM Environment Options

Chapter 2: Understanding the CA APM Environment 31

Infrastructure Aware Application Triage Environment
Infrastructure aware application triage provides data and alerts to flow between CA
APM and other CA Technologies infrastructure monitoring products, as shown in the
graphic. In an Infrastructure aware application triage environment, CA APM sends its
transaction model and alert information to CA Catalyst and receives infrastructure data
from CA Catalyst. CA Catalyst is a platform for federating, correlating, reconciling, and
storing high-level, business-relevant data from a wide variety of management products.
Each product has a connector to send data to CA Catalyst and receive data from CA
Catalyst. These CA Technologies products exchange data with CA APM using CA Catalyst:
CA Service Operations Insight (CA SOI) (see page 41)
CA Spectrum Infrastructure Manager (see page 43)
CA eHealth (see page 45)
CA APM Environment Options

32 Overview Guide

CA Insight Database Performance Monitor (see page 47)
CA Virtual Assurance for Infrastructure Managers (when integrated with CA
Spectrum Infrastructure Manager)

Infrastructure aware application triage enables you to do the following tasks:
Visualize infrastructure dependencies in the application triage map and the
Location map, including servers, virtualization layer, and databases.
Use the Investigator Location map that provides a view of the physical and virtual
servers supporting the applications.
View alerts specific to databases and servers (both physical and virtual).
Send CA APM metric-based and entity level alerts to CA Service Operations Insight.
CA APM Environment Options

Chapter 2: Understanding the CA APM Environment 33

Infrastructure aware application triage allows you to isolate problems to a specific layer:
physical, virtual, database, or application by providing visibility into the underlying
infrastructure that has a significant impact on application performance. Using
infrastructure aware application triage, component relationships are updated
dynamically as transaction paths change.
Unified End-User Experience Monitoring Environment
The Unified End-User Experience Monitoring solution is an integration between CA APM
and CA Infrastructure Management. This integration provides visibility into both
application and performance data that is related to application usage by an end user.
This integration uses the Multi-Port Monitor appliance, with CA APM Transaction Impact
Manager (TIM) installed, to monitor passively your application and network
infrastructure. When a TIM is installed on a Multi-Port Monitor, the appliance is often
referred to as a converged appliance.
This integration allows you to analyze data and triage using a number of varied CA APM
components and methods. The Unified End-User Experience Monitoring solution
provides many deployment options, depending on the size and complexity of your
network.
CA APM Environment Options

34 Overview Guide

The following graphic shows a CA APM cluster that is integrated with the CA
Performance Center and Multi-Port Monitor components.

CA Introscope-Only Environment
You deploy CA Introscope only if your organization has purchased:
CA APM and you want to deploy only CA Introscope at this time.
Only CA Introscope.
When you deploy CA Introscope, you install and configure these components:
Enterprise Manager
SmartStor database
CA Introscope Workstation
Additional Extensions Provided With Your License

Chapter 2: Understanding the CA APM Environment 35

CEM console (enabled only for agent recording)
APM database
(Optional) CA EEM for security
The following graphic shows a typical CA Introscope only deployment in a standalone
environment.

Additional Extensions Provided With Your License
CA Introscope monitors Java and .NET applications. Your CA Introscope or CA APM
license also allows you to install additional extensions that broaden functionality.
Note: You must have a CA APM license to install the TIM software appliance, which CA
CEM uses. The CA Introscope extension for CA SYSVIEW is sold separately and cannot
be downloaded using the base CA Introscope or CA APM license.
The following table lists CA APM extensions that are available for you to install. You do a
separate install for each extension. You decide how many extensions to install and when
to install them.

Product Description
CA APM ChangeDetector Detects changes to code, configurations, tables, and
files.
Additional Extensions Provided With Your License

36 Overview Guide

Product Description
Environment Performance
Agent
Note: Also named EPAgent or
EPA
Integrates metric data from non-Java sources into CA
Introscope to monitor system information, including
process availability, disk statistics, web application
server and web server logs, Solaris KStat and HTTP
service availability.
CA APM ErrorDetector Isolates errors that the application or backend systems
generate.
CA APM for Oracle WebLogic
Server
Provides additional performance management
capability for any production WebLogic Server
environment.
CA APM for CA SiteMinder
Web Access Manager
Monitors the performance impact of CA SiteMinder
and CA SOA Security Manager on distributed web
applications and distributed web services, respectively.
CA APM for IBM CICS
Transaction Gateway
Monitors the performance of CICS transactions and
connections between any production Java application
and the CICS Transaction Server.
CA APM for IBM WebSphere
Distributed Environments
Provides advanced performance management for
WebSphere running in production environments.
CA APM for IBM WebSphere
MQ
Monitors WebSphere MQ Java connectors and critical
activity inside the WebSphere MQ messaging system
(MQ) and WebSphere Message Broker (WMB).
CA APM for Oracle Databases Provides visibility into the performance and availability
of Oracle databases.
CA APM for Web Servers Provides visibility into the availability, performance,
and load of web servers such as Apache, Microsoft IIS,
IBM HTTP Server (IHS), and iPlanet.
CA APM for Microsoft
SharePoint
Monitors SharePoint Portal components and extends
visibility beyond SharePoint Portal to identify
performance problems both within SharePoint Portal
and in connection to critical back-end systems.
CA APM for Oracle WebLogic
Server
Provides visibility into individual portlets, the entire
portal workflow, and connections to critical back-end
systems beyond the portal framework such as
transaction servers, databases and other back-end
systems.
Additional Extensions Provided With Your License

Chapter 2: Understanding the CA APM Environment 37

Product Description
CA APM for IBM WebSphere
Portal
Provides visibility into individual portlets, the entire
portal workflow, and connections to critical back-end
systems beyond the portal framework such as
transaction servers, databases and other back-end
systems.
CA APM TG The CA APM TG is an intelligent, programmable agent
that creates metrics. These metrics help you to
monitor the availability, health, and performance of
web sites and services from the perspective of a user
attempting to access web sites.
The CA APM TG Agent uses synthetic transactions
containing a combination of FTP, HTTP, and script
objects. These transactions determine the availability,
round-trip response time, and content availability for
specified web sites and services. CA APM TG generates
transactions and sends them to CA Introscope and CA
CEM, where you can use the functionality of both
products to more fully monitor your web sites and
services.
Additional Extensions Provided With Your License

38 Overview Guide

Product Description
CA APM for SOA Monitors critical services around the clock, detects
problems proactively, and performs root cause
analysis when issues arise. Provides comprehensive,
live views into web services, web applications, SOA
infrastructure, and the back-end systems to which
they connect.
CA APM for SOA includes the following functionality:
Ability to monitor your TIBCO BusinessWorks
(TBW) components and environment including
TIBCO Enterprise Message Service (EMS) by
viewing TBW-specific dashboards and metrics.
Includes TBW-specific cross-process Transaction
Tracing capability. You can monitor TIBCO EMS
both when run in a TBW environment or as a
messaging bus.
Ability to monitor your webMethods (WM)
components and environment including
webMethods Integration Server and webMethods
Broker by viewing WM-specific dashboards and
metrics. Includes WM-specific cross-process
Transaction Tracing capability.
Ability to monitor your Oracle Service Bus (OSB)
components and environment by viewing
OSB-specific dashboards and metrics. Includes
OSB-specific cross-process Transaction Tracing
capability.
Ability to monitor your WebSphere Process Server
(WPS) components and environment by viewing
WPS-specific dashboards and metrics. Includes
WPS-specific cross-process Transaction Tracing
capability. You can monitor WESB both when run
in a WPS environment or as a standalone
application.
The SOA Dependency Map displays the
relationship of the interdependent web services
within your SOA environment. This capability
allows you to understand quickly both the physical
and logical layout of your SOA environment, and
view key metrics that are related to each
instrumented web service.
Real-time SOA dashboards and metrics that
present a quantitative summary of the health of
your SOA environment. Provides an up-to-date
status display to help your Application Support
team identify trends and changes in your SOA
environment.
CA APM Product Architecture

Chapter 2: Understanding the CA APM Environment 39


CA APM Product Architecture
CA APM provides a number of products to help you monitor your entire system. In
addition to CA Introscope and CA CEM, you can use CA APM extensions to monitor
your environment. The following graphic shows the highest-level product architecture
between CA Introscope, CA APM extensions, and CA CEM.

CA Application Performance Management for SOA
Service-Oriented Architecture (SOA) introduces a layer of coordination across the
enterprise. For example, introducing a new business rule no longer requires that you
rebuild the environment and all the dependent applicationsit simply requires
configuring one or two components. Decoupling business logic from deployed
applications and making logic rules writable at runtime enables architects to provide a
dynamic environment.
CA Application Performance Management for SOA (CA APM for SOA) enables consumers
and producers of web services to monitor critical services around the clock, detect
problems proactively, and perform root cause analysis when issues arise. This solution
provides comprehensive live views into web services, web applications, and the
back-end systems to which they connect. CA APM for SOA delivers the detailed
information that architects and developers use to isolate and resolve problems quickly.
This information includes views of individual transactions in which web services are
involved, the number and nature of web service faults, and component interactions.
CA Application Performance Management for SOA

40 Overview Guide

The following graphic shows the highest-level CA APM for SOA product monitoring
capabilities. As with CA Introscope, CA APM for SOA provides a single solution across
J2EE and .NET.



Chapter 3: Integrating With Other CA Technologies Products 41

Chapter 3: Integrating With Other CA
Technologies Products

This section contains the following topics:
CA Introscope Integration With Other CA Technologies Products (see page 41)
CA CEM Integration With Other CA Technologies Products (see page 49)
CA Introscope Integration With Other CA Technologies
Products
You can use CA Introscope to monitor critical web applications from within these CA
Technologies products:
Introscope integration with CA Service Operations Insight (CA SOI) (see page 41)
Introscope integration with CA Configuration Management Database (CMDB) (see
page 42)
Introscope integration with CA Spectrum Infrastructure Manager (see page 43)
CA Virtual Assurance for Infrastructure Managers (when integrated with CA
Spectrum Infrastructure Manager)
Introscope integration with CA eHealth (see page 45)
Introscope integration with CA NSM (see page 46)
Introscope integration with CA Insight Database Performance Monitor (DPM) (see
page 47)
Introscope integration with Application Delivery Analysis (see page 48)
CA Introscope Integration With CA SOI
CA Service Operations Insight (CA SOI) is an advanced IT management tool that
integrates with application and infrastructure domain management and other tools. This
integration builds real-time views of service status to analyze and pinpoint service
problems to help speed remediation and mitigate business risks.
Using CA SOI, you visualize and analyze your infrastructure domains, applications and
transactions together, according to the services they support. This capability lets you
pinpoint, prioritize and resolve service problems across your IT supply chain to help you
accomplish these business goals:
Minimize risks to your business
CA Introscope Integration With Other CA Technologies Products

42 Overview Guide

Improve service quality and predictability
Optimize operational efficiency
CA APM integration with CA SOI includes these capabilities:
Provide the CA APM transaction model to aid in a dynamically discovered service
model.
Provide CA APM metrics-based and entity level alerts, giving operations staff
visibility into application health.
CA SOI Integration Features
CA APM integrates with CA SOI as follows:
CA APM provides its transaction model to CA SOI. This transaction model is
correlated with the infrastructure models that the infrastructure management
domain managers publish. This correlation creates a dynamically discovered service
model that helps operations staff more easily build and maintain these models.
CA APM sends metrics-based alerts and application level alerts to CA SOI, which
gives operations staff visibility into application performance. This visibility helps
operations staff to quickly triage and delegate tasks to the appropriate domain.
Business Value
Integration with CA Service Operations Insight (CA SOI) helps improve service quality
and predictability while optimizing your operations.
Improve service quality by quickly pinpointing sources of service-impacting issues
across all technology domainsso you can quickly fix them and restore quality.
Identify sources of risk to services across all technology domains and improve
service predictability. You can address issues before they impact quality.
Optimize operations by reducing the manual labor for alert and service
management, reducing triage and mean-time-to-repair of service issues, and
improving cross-discipline communication and collaboration.
CA Introscope Integration With CA CMDB
CA CMDB is an enterprise IT database that provides full visibility into the relationships
between different components and processes in an IT infrastructure. CA CMDB makes it
possible to provide and store reliable, up-to-date details on assets and their
relationships with each other. These relationships form the basis for impact analysis, an
important tool for managing change within an organization.
CA Introscope Integration With Other CA Technologies Products

Chapter 3: Integrating With Other CA Technologies Products 43

The CA Technologies Unified Service Model (USM) helps organizations overcome the
complexity of IT management so that organizations can take a service-focused
approach. The CA Introscope-CMDB Integration Pack allows you to integrate
application objects that CA Introscope monitors into USM. This integration gives your
staff visibility into relationships and dependencies across your enterprise process
infrastructure.
Integration Features
CA APM integrates with CA CMDB as follows:
Allows CA Introscope application objects to be displayed as Configuration Items
within CMDB.
Provides visual representation of CA Introscope application configuration items
(and their relationships and dependencies) to streamline incident resolution and
change impact analysis processes.
Business Value
Integration with CA CMDB has the following business value:
Improves your ability to analyze service disruptions by directly linking CA
Introscope objects and IT infrastructure performance information within the CA
Technologies Unified Service Model.
CA Introscope Integration With CA Spectrum Infrastructure Manager
CA Spectrum Infrastructure Manager is a network fault management system that
provides proactive management of the network infrastructure through patented
root-cause analysis, impact analysis, event correlation, and service level management.
CA Spectrum Infrastructure Manager integrates with CA Virtual Assurance for
Infrastructure Managers. CA Virtual Assurance for Infrastructure Managers supports
large production virtualization environments, enhancing operational visibility and
control, and driving agility. CA Virtual Assurance for Infrastructure Managers delivers a
greater ROI by providing centralized, heterogeneous virtualized systems management.
You can extend CA Virtual Assurance for Infrastructure Managers to support networks,
databases, and applications.
When the CA Virtual Assurance for Infrastructure Managers integration with CA
Spectrum Infrastructure Manager is coupled with the CA APM integration with CA
Spectrum Infrastructure Manager, CA APM users can get information about the virtual
layer.
CA Introscope Integration With Other CA Technologies Products

44 Overview Guide

Integration Features
CA Spectrum Infrastructure Manager automatically handles these CA
Introscope-related tasks:
Discovers CA Introscope agents and the applications the agents are monitoring,
and then populates CA Spectrum Infrastructure Manager models.
Synchronizes the CA Introscope agent status with the CA Spectrum Infrastructure
Manager CA Introscope agent model.
Forwards CA Introscope alerts to the associated CA Introscope agent model
within the CA Spectrum Infrastructure Manager OneClick web server/IU network
topology.
Server-related information and events are sent to CA APM using CA Catalyst. The
Location Map displays this information. The information and events provide
application support triagers with useful information about health of the physical or
virtual server infrastructure.
The integration of CA Virtual Assurance for Infrastructure Managers and CA APM
with CA Spectrum Infrastructure Manager provides application triagers with
visibility into the virtual layer. The triagers use that visibility to expedite problem
identification and resolution. Using this integration, triagers can answer questions
such as these:
Where is the monitored application running? Is it on a virtual server or a
physical server?
If the monitored application is running on a virtual server, what physical host is
the virtual server running on?
How are the virtual server and its physical host performing? Are there
associated alarms that have been detected? If so, the alarms are visible on the
Investigator location map.
Business Value
The integration has the following business value:
Monitors mission-critical web applications within CA Spectrum Infrastructure
Manager OneClick for more effective monitoring and triage across your entire
infrastructure.
CA Introscope Integration With Other CA Technologies Products

Chapter 3: Integrating With Other CA Technologies Products 45

Provides application performance alerts directly to CA Spectrum Infrastructure
Manager OneClick to correlate with related network infrastructure and reduce time
to resolution.
Provides a way for application triagers to see and understand quickly
infrastructure-related information using the CA APM user interface that is
optimized for the triager tasks. For example, the triager can get infrastructure data
using the CA APM Location map. Access to this information allows the triager to
understand how the infrastructure is affecting application performance. This
understanding speeds problem resolution and avoids back and forth
communication with system administrators who are each using their own user
interface tools to pinpoint the problem location.
CA Introscope Integration With CA eHealth
CA eHealth continuously collects performance and usage data from voice and data
network devices, physical and virtual systems, multi-vendor databases, and client/server
applications. The data is then evaluated for threshold violations. CA eHealth issues early
warnings in real time to help you identify threat of performance degradation, which
could disrupt the business service. These warnings allow you to act before internal and
external customers are impacted.
CA eHealth identifies and alerts you of developing bottlenecks, degradations, and
impending failures and then documents the need for repair, reconfiguration, or capacity
upgrades. Role-based reports help you to meet the needs of IT and business
management, operations staff, administrators, engineers, and capacity planners.
eHealth Integration Features
CA eHealth monitors infrastructure-related components such as servers. CA APM gets
server infrastructure information and alerts from CA eHealth, which provides
application triagers with an ongoing indicator of system health.
Business Value
Integration with CA eHealth helps assure the health and availability of business services
by providing visibility into the health of the dependent IT infrastructure.
You can transform IT operations from reactive to proactive with CA eHealth
patented technology to detect performance anomalies.
CA Introscope Integration With Other CA Technologies Products

46 Overview Guide

CA Introscope Integration With CA NSM
CA NSM is a robust service and system management product that simplifies system
management and provides centralized management for heterogeneous IT
infrastructures. CA NSM self-manages systems and continuously assesses infrastructure
components, reducing the cost and complexity that are associated with managing
business-driven IT environments.
Deep integration between CA Introscope and CA NSM enables you to proactively and
effectively manage the performance of your mission-critical web applications with no
disruption to your existing systems management processes. CA Introscope includes
special features that allow CA NSM customers to take advantage of the CA APM
industry-leading web application performance management solution.
Integration Features
Integration with CA NSM has the following features:
Creates managed objects for CA Introscope agents in the CA NSM Management
Database.
Includes CA Introscope agent icons with status propagation.
Allows inclusion in CA NSM Business Process Views (BPVs).
CA Introscope agent dashboards are available within CA NSM Explorer, 2D Map,
Management Command Center, and CA NSM Portal.
CA Introscope alerts appear in the CA NSM Event Console.
Links to CA Introscope agent dashboards are included in the alerts.
Business Value
The integration has the following business value:
Monitors mission-critical web applications within CA NSM consoles for more
effective monitoring and triage across your entire infrastructure.
Allows IT organizations to collaborate more effectively by viewing CA
Introscope-collected application performance alerts in their own consoles, and
communicate about issues using a common IT language.
Allows application performance alerts from CA Introscope to be used in
centralized correlation, notification, and resolution processes.
CA Introscope Integration With Other CA Technologies Products

Chapter 3: Integrating With Other CA Technologies Products 47

CA Introscope Integration With CA Insight Database Performance Monitor
(DPM)
CA Insight Database Performance Monitor (DPM) is a product that enables you to
centrally monitor and manage performance on a distributed relational database
management system (RDBMS), simplifying management across databases, vendors, and
operating system environments.
With CA Insight DPM, you can easily view the overall health of your database
infrastructure across the entire enterprise. This information lets you quickly identify,
diagnose, and solve the root cause of your database performance issues before they
impact business critical processes.
Integration Features
Integration has the following features:
CA Insight DPM delivers key performance and database health information directly
into CA Introscope.
Provides you with CA Insight DPM metrics and out-of-the-box dashboards in CA
Introscope.
Includes metrics and dashboards for DB2 Linux, UNIX and Windows, SQL Server,
Sybase, and DB2 for z/OS (when CA Insight for DB2 for z/OS is installed).
The integration component, named the Insight Bridge for CA Introscope, provides
additional database vendor support, database metrics, and additional dashboards
in CA Introscope.
Business Value
The integration has the following business value:
Helps your application administrators and operations personnel to triage and
identify database performance problems.
Allows you to understand CA Insight DPM key performance and database health
information easily using the CA Introscope user interface.
Allows you to monitor how databases are transacting application requests. You can
diagnose how and what database internal workings are impacting and affecting the
application workload being processed within the database.
Provides real-time in-depth visibility of database resources and workload for
application work. This visibility eliminates guessing and resolution delay.
CA Introscope Integration With Other CA Technologies Products

48 Overview Guide

CA Introscope Integration With CA Cloud Monitor
CA APM Cloud Monitor enables you to perform the following tasks:
Understand complete user experience from 60+ monitoring stations in 40+
countries.
Monitor real browsers to accurately measure user experience.
Monitor applications delivered by SaaS vendors and MSPs to keep them
accountable to SLAs.
Test application response time from outside the firewall (using synthetic
transactions) to understand global end-user experience and monitor performance
even at times when there is no real user traffic.
Replicate real-user transactions to monitor performance throughout the application
infrastructure to identify, diagnose, and resolve problems quickly.
Instructions on integrating CA APM with CA APM Cloud Monitor are in the CA APM
Configuration and Administration Guide. Instructions on using CA APM to monitor CA
APM Cloud Monitor are in the CA APM Workstation Guide.
CA Introscope Integration With CA Performance Center
CA APM is integrated with the following CA Infrastructure Management component: CA
Performance Center.

Managing network performance and providing optimal application delivery requires an
understanding of the relationship among device infrastructure, network traffic, and
application performance. The CA Performance Center links end-to-end service and
transaction visibility with top-to-bottom understanding of the underlying IT
infrastructure across networks, systems and databases. This comprehensive linkage
delivers a comprehensive, unified understanding of how applications and infrastructure
deliver business services. CA Performance Center includes a web-based reporting
dashboard. The dashboard is designed to help network managers, engineers, and
operations personnel access the right information at the right time. To transform data
into actionable information, it analyzes every data packet with intelligent baselines,
thresholds, trending, and anomaly detection algorithms.
The integration of CA APM with CA Performance Center provides visibility into both
application and performance data. This data provides information that is related to
application usage by an end user. This integration utilizes the Multi-Port Monitor, with
CA APM Transaction Impact Manager (TIM) installed.
Note: For more information, see the CA APM Integration for CA Infrastructure
Management Guide (2.0.00).
CA CEM Integration With Other CA Technologies Products

Chapter 3: Integrating With Other CA Technologies Products 49

CA CEM Integration With Other CA Technologies Products
You can use CA CEM to monitor critical web applications from within these CA
Technologies products:
CA CEM integration with CA CMDB (see page 49)
CA CEM integration with CA SiteMinder (see page 50)
CA CEM integration with CA NSM (see page 50)
CA CEM integration with CA Service Desk (see page 51)
CA CEM Integration With CA CMDB
CA CMDB is an enterprise IT database that provides full visibility into the relationships
between different components and processes in an IT infrastructure. CA CMDB makes it
possible to provide and store reliable, up-to-date details on assets and their
relationships with each other. These relationships form the basis for impact analysis, an
important tool for managing change within an organization. The CA Technologies
Unified Service Model (USM)available and maintained within the CA CMDBhelps
organizations overcome the complexity of IT management so that organizations can
take a service-focused approach. The CA CEM-CMDB Integration Pack allows you to
integrate application objects that CA CEM monitors into USM, giving your staff visibility
into relationships and dependencies across your enterprise process infrastructure.
Integration Features
The integration has the following features:
Incorporates CA CEM business services, business transactions, and their
relationships as Configuration Items within the CMDB to facilitate reconciliation
with related services.
Allows CA CEM application objects to be displayed as Configuration Items within
CMDB. Provides visual representation of CA CEM application configuration items
(and their relationships and dependencies) to streamline incident resolution and
change impact analysis processes.
Business Value
The integration has the following business value:
Improves your ability to analyze service disruptions by directly linking CA CEM
objects and IT infrastructure performance information within the CA Technologies
Unified Service Model.
CA CEM Integration With Other CA Technologies Products

50 Overview Guide

CA CEM Integration With CA SiteMinder
CA CEM works with CA SiteMinder security software, which provides security features
such as single sign-on (SSO) and centralized control of user access to web applications.
You can use the CA SiteMinder plug-in when the CA CEM monitored applications are
integrated with SiteMinder for single sign-on. In this case, the TIM communicates with
the CA SiteMinder server to determine the user and session information. (Without CA
SiteMinder, the user name and session ID can be observed in the header and the session
ID does not change or expire.)
CA CEM Integration With CA NSM
CA NSM is a robust service and system management product that simplifies system
management and provides centralized management for heterogeneous IT
infrastructures. CA NSM self-manages systems and continuously assesses infrastructure
components, reducing the cost and complexity that are associated with managing
business-driven IT environments.
CA CEM collects important performance information about business services and
transactions. This information can be shared with CA NSM, a comprehensive
management solution that helps improve infrastructure performance by monitoring
network and systems elements.
Deep integration between CA CEM and CA NSM enables you to view and investigate CA
CEM incidents almost immediately, which gives you added insight into the health of
your network.
Integration Features
The integration has the following features:
The CA CEM-NSM bridge dynamically creates NSM WorldView objects for each CA
CEM business service, business transaction, and monitored customer user group,
and keeps them up to date in the NSM repository.
The CA CEM-NSM bridge receives notifications for any changes in CA CEM data,
including incidents and severity changes, and updates the NSM repository with
these changes.
CA CEM incidents are reported in the NSM Event Console.
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Chapter 3: Integrating With Other CA Technologies Products 51

Business Value
The integration has the following business value:
You can monitor customer transactions in addition to overall network health.
You can see when slow response times or poor application performance affects
users. This visibility helps you identify the root cause of problems so you can correct
them.
CA CEM Integration With CA Service Desk
CA Service Desk supports help desk analysts perform their incident management
responsibilities including detecting and recording, classifying and supporting, tracking
and resolving incidents. CA Service Desk employs the Information Technology
Infrastructure Library (ITIL) best-practice processes by automating service support
incident management.
Deep integration between CA CEM and CA Service Desk enables you to send CA CEM
incident and defect information to CA Service Desk, so tickets can be generated and
tracked as appropriate.
Integration Features
The integration has the following feature:
You can configure CA CEM and CA Service Desk to create service requests (or
incidents) in CA Service Desk. These requests are based on incidents that CA CEM
detects.
Business Value
Integration with CA Service Desk provides incident management support by
automatically generating service requests from CA CEM incidents.


Chapter 4: CA APM Product Scenarios 53

Chapter 4: CA APM Product Scenarios

This section contains the following topics:
CA APM Scenario (see page 53)
Introscope Scenarios (see page 53)
CA CEM Scenarios (see page 59)
CA Application Performance Management for SOA Scenario (see page 63)
CA APM Scenario
Introscope and CA CEM work together as CA APM to help you monitor, detect, and
triage enterprise web application management problems. To help you understand CA
APM and see a scenario about cross-enterprise application performance management
using CA APM and CA Technologies Application Performance Management for CA
SYSVIEW, see this demonstration:
http://www.ca.com/media/apm/wily/ca-wily-shell.html
Introscope Scenarios
In these scenarios, the Introscope functionality allows IT personnel to quickly and easily
monitor, diagnose, and triage various web application issues.
Recording an agent-only banking business transaction to monitor customer
transaction times (see page 54)
Using the application triage map to see what is up and running (see page 55)
Dynamic instrumentation: adding, removing, and exporting instrumentation via the
Transaction Tracer (see page 57)
Introscope Scenarios

54 Overview Guide

Recording an Agent-Only Banking Business Transaction to Monitor Customer
Transaction Times
Chris is an IT application support triager for Great Bank Inc. Part of the job that Chris
does is to monitor, detect, and triage the Great Bank web site. Chris monitors the web
site business transactions in which a customer logs in, does a search or account check,
perhaps performs an additional banking transaction, and then logs out. Chris is often
asked for business transaction information, for example, how many times a specific
banking transaction such as Transfer Funds got hit in the last hour and how many
seconds on average it took to complete that transaction. Chris decides to use the
Introscope agent-only business transaction recording capability to answer these
questions.
Chris is familiar with using the CEM console to record business transactions, and has
already enabled his target agent for recording operations. Chris will use the CEM
console to perform the business transaction recording, and then will view the business
transactions in the Investigator metric browser tree.
Chris decides to record a business transaction that runs on the Great Bank banking
application, which IT calls GreatBank. To start recording Chris logs in to CEM console,
which Chris knows is running on the MOM.
Chris goes to the Administration link, and then clicks the Business Service tab because
business transactions are children belonging to business services. In the CEM console
Chris clicks Business Service then New to create a new business service named
GreatBankAccountCheckService. Now Chris has a business service to hold the business
transaction about to be recorded.
Chris next clicks the Recording Sessions tab, then New to set the recording parameters.
On the Record page for Recording Type, Chris selects the Agents radio button because
the Introscope agents, not the CA CEM TIMs will be recording this business transaction.
Chris would rather have the TIM record this business transaction because the
monitoring would extend to the end users of the application, but in the Great Bank IT
area that Chris monitors, the TIM does not have visibility to the GreatBank http traffic.
But Chris is happy to have the option of using the agent-only recording feature, even if
the Introscope metrics collected will only extend to the edge of the Java or .NET
instance serving the GreatBank application.
Chris toggles to a new browser session, opens the GreatBank application and logs in to
the Great Bank web site, with the goal of finding out how long the transaction takes to
check account details. Chris toggles back to CA CEM, then clicks Record to bring up the
Recording Session page, then clicks Record Next Transaction, which changes the
Recording Status to "In progress". Chris toggles back to the Great Bank web site and on
the Bank Accounts page clicks the Check Checking Account link. Chris toggles back to CA
CEM and on the Recording Session page sees that the JSP definition of new transaction,
which is GreatBankOnline/acc_details.jsp, is now listed at the bottom of the page. Chris
has the information needed, so clicks Stop to end the recording session.
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Chapter 4: CA APM Product Scenarios 55

Chris promotes or adds the Check Account details business transaction to the
GreatBankAccountCheckService. Chris then renames the business transaction as "Check
Account" for easy visibility and then enables it.
Now that the Check Account business transaction is enabled and properly defined, Chris
synchronizes the monitors to send this business transaction to all the agents for
monitoring. Now whenever a Great Bank online bank customer performs a Great Bank
web site transaction that hits the Check Account business transaction, the hit will be
monitored and reported on separately. To test this out, Chris toggles back the Great
Bank web site, then performs some web transactions that hit the Checking Account
business transaction a couple of times.
Chris then looks at the Workstation Investigator and scans the metric browser tab tree
looking for the Business Segments node, which displays the newly-monitored higher
level business information about business services. Chris finds the GreatBank node,
under which sits the Check Account node. Here Chris finds the
GreatBankOnline/acc_details.jsp transaction with its associated metrics. Chris notes that
each web site hit had an Average Response Time of eight milliseconds, which will make
Toni, the GreatBank application owner, happy.
Chris gives this business transaction time information to Toni, who passes it along to
Jason, the Great Bank web site application sponsor. Jason is glad to hear that the
business transaction time is fast, but wants to know how long it takes to get the Check
Account information to the web page end user. Chris knows that it will be easy to get
this additional information using CA CEM once management approves the Great Bank
application triage group to use TIMs to monitor the GreatBank web traffic.
Using the Application Triage Map to See What is Up and Running
In CA APM out of the box, the Introscope Workstation has a Triage Map tab that
displays the application triage map. Here Chris, the IT application support triager for
Great Bank, sees how the Great Bank instrumented frontends and backends, such as
databases, are related to each other, how they are communicating, and if there are any
current problems. This allows Chris to easily know what is coming and going from all
instrumented applications and answer "Is any specific application up and running and
how is it performing?"
The Great Bank CA APM Application Group deployed the Introscope agents that monitor
the Great Bank web site application, which IT calls GreatBank. Chris knows that on the
Triage Map tab the nodes under the By Frontend tree are automatically populated
based on what the agents have found. Based on reading the documentation, Chris
knows that Introscope has used cross-process Transaction Tracing to discover that the
GreatBank application makes a SOA call to the GreatBank service.
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56 Overview Guide

Chris confirms this on the triage map tree by clicking the GreatBank node under the By
Frontend node, and then looks at the associated application triage map. As expected,
Chris sees that Introscope is automatically displaying icons for the GreatBank application
that calls the GreatBank service, as well as an arrow pointing from the application to the
service.
When Chris hovers the cursor over the intersection of the arrow and the GreatBank
service, Introscope displays metrics showing how many times the GreatBank service was
hit and how long the average business transaction took. This allows Chris to see the
Introscope current 15-second time slice information about what is happening in the
GreatBank application at that time.
In the application triage map, what Chris sees is the aggregation of the JVMs that are
processing the GreatBank application. Since Chris is looking at a map of the Great Bank
production environment, there are over 100 clustered JVMs running the GreatBank
application and running the GreatBank service. So it is the aggregation of the JVMs that
makes up the Average Response Time showing Chris the health of the Great Bank
application. Similarly, since 100 JVMs are running the GreatBank service, then Chris
knows that the Responses per Interval metric is a value aggregated across the 100
clustered JVMs.
Chris likes the ease of getting the aggregated information, because Chris is often asked
to report IT application information such as this to both the GreatBank application
owner and the Great Bank business owner. But Chris especially likes the application
triage map for the primary job duty of a triager: first level triage. With the map, Chris
can see if a mission-critical service is communicating with another service, and tell if the
communication is struggling.
Since Chris works with such important Great Bank monitoring, and can alert on items in
the application triage map, Chris decides to set an alert on the GreatBank application
Stall Count metric. Chris chooses a value of 7, because if the application stalls more
often than that in a 15-second time slice, Chris knows the application is in trouble.
Chris right clicks on the Stall Count node, creates the alert, adds it to a Management
Module and makes the alert active. Now any time the GreatBank application stalls more
than 7 times in a 15-second time slice, in the application triage map a new alert on the
GreatBank application icon displays as red. Chris also puts a Stall Count alert on the
GreatBank service. If this value goes above 5, the alert on the application triage map
icon for GreatBank service turns red. Now in the triage map tree Chris sees the new
alerts on both the map icons and the tree nodes for the GreatBank application and
service. Chris knows that when red alerts show on both the GreatBank application and
GreatBank service, it is time to do some root cause diagnostics to get more information.
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Chapter 4: CA APM Product Scenarios 57

Earlier when testing the Introscope agent-only business transaction recording, Chris
recorded the Check Account business transaction and added it to a new
GreatBankAccountCheckService business service. In looking at the application triage
map Business Service node, Chris sees at a glance how the
GreatBankAccountCheckService business service and the Check Account business
transaction actually flow within the Great Bank logical IT infrastructure. This includes
information about their status and the status of the other frontends and backends they
are communicating with right now. Chris knows that being able to visually assess the
Great Bank Introscope Collector cluster using the application triage map is going to
make life as a first level triager faster and little less stressful.
Dynamic Instrumentation: Adding, Removing, and Exporting Instrumentation
Using the Transaction Tracer
Tandav is an Application Support Specialist for Mastery Medical Corp. Tandav needs to
triage the Master Physician application, which runs on WebLogic, and which keeps
Mastery Medical the market leader. This means he needs to be able to view deep into
workings of the Master Physician application and be able to view methods associated
with the Master Physician application transactions. Using Introscope and CA Application
Performance Management for SOA (CA APM for SOA), Tandav monitors the production
Master Physician application and does emergency production investigation. In addition,
Tandav is asked to rapidly test upcoming configuration changes in the pre-production
Master Physician test application.
While monitoring the Master Physician application, Tandav navigates to the Master
Physician application icon on the Investigator application triage map. He can clearly see
arrows showing that the Master Physician application talks to the WebLogic Medical
Records application which in turns talks to the Physician Web Services application as
well as a database. Tandav also notices that there is a Master Physician business service.
Since the Medical Records application is slow, Tandav right clicks on its icon to see its
health metrics. He reviews the Average Response Time aggregated across all the agents
in the list of Application Locations. Tandav believes there might be a problem in one of
the agents in the list, so double clicks on that agent name in the list. Introscope
automatically jumps to the WebLogic agent in the Metric Browser tree and displays data
about Medical Record application node. In the viewer pane, Tandav clicks the Traces tab
and notes that there are not any Transaction Traces for this agent. He goes to the
Workstation menu, chooses New Transaction Trace Session, selects parameters to trace
any transaction that lasts longer than one second to catch everything across all agents,
and then clicks OK. Tandav is now tracing the transactions that go through the Medical
Records application.
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58 Overview Guide

Watching the first Transaction Trace session, Tandav notices that a Physician business
transaction is a cross-process call hitting a number of methods and classes, then going
out to a SOA call. Tandav finds this interesting, and wants to get more information
about an Invoke method, so clicks on the Transaction Trace band showing that call.
When the View all Called Methods menu displays, Tandav sees the specific classes that
call specific methods. He scrolls down the list of methods, chooses the Invoke method,
and then clicks Add Instrumentation. He uses the same steps to instrument the Web
Service Summary class within the JVM.
When a new business transaction goes through the JVM, Tandav opens up the
Transaction Trace, and now sees calls for the two new dynamically-instrumented classes
and methods. He notes these are quite easy to see because the Invoke method and Web
Summary class bands in the Transaction Trace are green. In addition, on the left side of
the band there is a new icon that denotes temporary instrumentation status. This
means that the instrumentation is temporarily loaded into the memory of the Java
agent. Tandav knows that when he closes the Transaction Trace window, this temporary
dynamic instrumentation goes away.
Intrigued, Tandav further explores the new dynamic instrumentation functionality. He
clicks on the Transaction Trace band for the temporary Invoke method and selects Add
Temporary Instrumentation to All (instrumentable) Called Methods. As another business
transaction goes through, Tandav sees one more new method, the Invoke from a Web
Server stub object method.
Introscope also allows Tandav to easily save newly-instrumented classes and methods
as permanent instrumentation. Tandav clicks on the Transaction Trace band for the
Invoke for a Web Server stub object method, and chooses "Make instrumentation
permanent". Now when a Physician business transaction goes through, on the
Transaction Trace Tandav sees the classes and methods that are still being found using
temporary dynamic instrumentation as well as the permanently instrumented object.
Tandav notes that the Invoke for a Web Server stub object method band in the
Transaction Trace no longer displays the temporary instrumentation status icon.
Tandav navigates to the metric browser tree, right clicks on the WebLogic Agent node,
and then chooses "Change dynamic instrumentation level". Using this functionality,
Tandav can turn on or off dynamic instrumentation for whole groups of methods and
classes that he has created. From reading the CA Application Performance Management
Java Agent Implementation Guide, Tandav knows that it is especially useful to enable
and disable pre-defined groups in order to perform rapid diagnostics.
Later, Tandav, who has been working in the pre-production environment, is ready to
export the recent instrumentation changes by copying them to other agents in the
Mastery Medical production environment. Tandav goes to metric browser tree and
clicks the WebLogic Agent node. Tandav then right clicks and chooses Export All
Instrumentation, knowing that he can also choose to export individual methods and
classes. After Tandav clicks OK, Introscope creates a new ProbeBuilder Directive (PBD)
file that tells the agents exactly what to monitor in specific JVMs.
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Chapter 4: CA APM Product Scenarios 59

Tandav saves to his desktop the new PBD, and then opens the file to review the changes
before putting the PBD into production. Tandav remarks to his colleague, Jane, that
using the Introscope dynamic instrumentation, he has not needed to restart a
monitored application once. Now he will be even faster at triaging the Master Physician
application.
CA CEM Scenarios
Kim is the CA APM administrator for Great Bank Inc. and is reviewing the CA CEM
capabilities. First Kim notes that only one login is needed for both CA CEM and
Introscope because of the single sign-on functionality.
Kim recalls that other CA APM security-related changes that have also made a real
difference: Great Bank has just deployed CA Embedded Entitlements Manager (CA
EEM). Through CA EEM, Great Bank can take advantage of CA CEM business service
based security.
After reviewing the security changes, Kim wants to test out the automatic transaction
discovery capability, which will record the Great Bank actual web site user experience
for specific mission-critical transactions that Kim chooses.
After that, Kim needs to set up a CA CEM transaction query in Japanese on the term
"bad transaction" using the CA CEM capability for monitoring web applications in
multibyte languages.
CA EEM and business service based security provide flexible permissions across the
organization (see page 59)
CA CEM automatic transaction discovery speeds monitoring from test to production
environments (see page 61)
Monitoring defects in multibyte applications (see page 62)
CA EEM and Business Service-Based Security Provide Flexible Permissions
Kim appreciates the CA CEM business service based security, which permits specific CA
APM users to view data about specific bank business areas. CA CEM monitors the Great
Bank web site, which is international in scope.
Another CA APM capability is the ability to secure permissions (access policies) based on
its integration with CA EEM. Great Bank has deployed CA EEM for CA APM
authentication and authorization, and Kim is also the CA EEM Administrator. Within CA
EEM Kim can set up and look at the bank personnel who use CA APMboth individual
users as well as the security groups that contain the individualsand is able to control
permissions to pages, tabs, and data for everyone.
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60 Overview Guide

CA CEM does not need to know what generates the Great Bank web site activity or
where the activity comes from. For example, the web user activity could be coming from
single or multiple business units such as consumer banking, commercial banking, private
banking, and investment banking. Each of these business units has its own activity that
comes across as internet web services from the Great Bank web site.
The business unit IT owners care that their businesses are running well and that any IT
problems are quickly repaired. However, the business unit IT owners want to share
information about how their business unit IT services are doing with only the people in
their business unit. With CA CEM business service based security and CA EEM, Kim can
partition CA APM data according to business area.
Great Bank has configured CA EEM so that each standard CA CEM user belongs to a
defined security group. Great Bank has a large and high-revenue Great Bank Japan
business unit. Kim has set up a GB_JPN security group and the associated access policies
in CA EEM. Kim then configured the business services so that only CA CEMs users who
are members of the GB_JPN group can see business services related to the related to
Great Bank Japan business unit.
Since Kim often uses CA CEM, Kim likes the fact that it is easy to view the access policies
for business service in CA CEM as well. Kim clicks the Access Policies tab to view the
access policies, which puts access control on all the business services that have been
created, including the GreatBankAccountCheckService that Chris, the IT application
support triager for Great Bank, recently created. Kim can also see all the security groups
that have been created that could be associated with an access policy for any given
business service. Kim confirms that the GB_JPN group security group can access data
about GreatBankAccountCheckService.
Kim has been asked to confirm that a new employee, Carla Meredith, has access to the
Great Bank Japan CA CEM data. Kim logs into CA EEM, where Kim periodically updates
CA CEM user permissions. Kim looks at all the users who have been defined in CA EEM
and finds Carla Meredith. Kim confirms Carla is part of the GB_JPN security group, as
well as a security group named "Guest". Kim can change permissions, which are
additive, so that any group that Carla is added to increases the CA CEM information
Carla sees about Great Bank business units and applications. For example, if Carla is
added to the Administrator group, she can see what Kim and the other CA APM
Administrators see in CA CEM. But because Carla works within the Great Bank Japan
business unit and has been granted the GB_JPN and Guest security group permissions,
she only sees the CA CEM Great Bank Japan information well as specific higher level
data that the Guest security group uses for reporting purposes.
Kim knows that based on the CA EEM permissions for Carla and CA CEM business service
based security, when Carla logs into CA CEM, she can only see a limited number of links,
tabs, and data in the CEM console. For example, Carla can only see the incidents related
to the Great Bank Japan business service and the business transactions related to that
service.
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Chapter 4: CA APM Product Scenarios 61

As the CA APM security owner, Kim reflects about the flexibility and control that CA EEM
and business service based security provide. Then Kim remembers wanting to test the
new CA CEM automatic discovery capability.
CA CEM Automatic Transaction Discovery Speeds Monitoring from Test to
Production Environments
Kim is looking forward to using the CA CEM automatic discovery capability to record
business transactions, and then monitor them in production. This is important to Kim
who uses CA CEM in two ways: for ongoing proactive monitoring and for making rapid
updates when changes take place to the Great Bank applications being monitored by CA
CEM.
At Great Bank, Kim is a member of the application monitoring group, which is also part
of the application deployment team. Part of the Great Bank application deployment
process is making sure that the application monitoring is updated whenever any of the
Great Bank applications are changed. So when the application deployment team pushes
out changes to production, they also push out their monitoring tools including CA CEM.
At the last firm Kim worked, which also used CA CEM, this process was not as easy. Kim
remembers being a member of the monitoring team there as well. However, at the
former firm the monitoring group was independent from the application deployment
team. In this case, Kim as the CA CEM configuration administrator had to scramble when
there were changes to an application being monitored. A member of the application
deployment team would race over to Kim and say, "We have just deployed an app; can
you get the monitoring up and running as soon as possible?" This added stress and
frustration to Kim, who already had a difficult job.
Back to thinking about application monitoring at Great Bank, Kim is looking forward to
the speed of automatic transaction discovery because the Great Bank applications do
change regularly. Making the associated CA CEM monitoring changes and recording
those changes manually can become a time consuming for Kim.
Kim has colleague named Rene who has already tried out automatic transaction
discovery for another Great Bank application and given it a positive report. Kim reviews
what Rene has done. Kim notes that Rene has already distributed the Enterprise
Manager services and selected appropriate TIMs in their test environment.
Kim creates a new template and adds some parameters, making sure that the business
application is set to the one of interest and that the URL path filter uniquely identifies
the web site and application that Kim is interested in today.
Kim synchronizes all the TIM monitors. Now ready to try out this new CA CEM feature,
Kim starts automatic transaction discovery.
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62 Overview Guide

Kim toggles to a new browser window and starts a new session on the Great Bank web
site. Kim in this automatic transaction discovery process is only looking for new activity,
that is, new transactions that CA CEM has not seen before. Kim wants to perform some
web banking activities that would typically be performed by specific bank web users
over time. Kim logs in, and continues to click around to mimic customers who need to
transfer funds periodically. After checking some account details, Kim logs out of the
Great Bank web site and toggles back to CA CEM.
In the Automatic Transaction Discovery page, Kim clicks the Stop button to end this
automatic transaction discovery session. Kim clicks through the Business Services:
Discovered Transactions page and sees that there are seven newly discovered
transactions captured around the time that Kim was clicking around the Great Bank web
site. Kim views the details of a few of the new transactions, and then decides that it
would be good to create a new business service as a container in which to monitor
these transactions as a set.
Kim creates a new business service called BankAutoDisc, and then moves a few of the
newly discovered transactions into the business service. Then Kim navigates to the
BankAutoDisc service, enables, reviews, and then syncs it.
Now CA CEM is monitoring the newly discovered transactions Kim included in the
BankAutodDisc business service.
Monitoring Defects in Multibyte Applications
Because Great Bank has worldwide operations, Kim appreciates that now CA CEM can
do transaction discovery, monitoring, and looking for defects in multibyte language
applications like Chinese, Japanese, and Korean. CA CEM does these actions using
multibyte characters that can monitor bank applications, such as the Great Bank web
site, in operation.
Kim looks at transaction data in CA CEM, when Great Bank transactions actually run, to
see the details of the defects that come off the transactions. Kim can see content
defects that are based on characters in the response body, including content in
Japanese as well as content errors in Japanese. This allows Kim to look for response
errors as well as transaction errors across multibyte applications. Today to support the
Great Bank Japan business unit, Kim has been asked to set up CA CEM monitoring on
"bad transaction" in Japanese transactions and transaction response headers.
Kim has already set up the Internet Explorer browser on the PC to properly display
Japanese font. Kim logs in to the CEM console and navigates to the Business
Applications tab and opens the GreatBank2 application. There Kim selects Japanese
character encoding for Microsoft Windows (Shift-JIS) for the GreatBank2 application,
then clicks Save.
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Kim needs to record a new transaction using multibyte characters, and can do so
because TIMs read the Content-Type header and <meta> tags during the recording
process. After making sure the TIM is enabled on the Setup link Monitors page, Kim
clicks the Administration link, Recording Sessions tab, to set up a new recording session.
Kim sets the Monitor Type to TIMs and names the recording using the Japanese
characters for "bad transaction". Kim sets the recording conditions including the same
character encoding used for the GreatBank2 applicationShift-JIS.
Kim starts the recording, and then toggles to a preset web page. There Kim performs
some activities, including one that always results in the response of "bad transaction" in
Japanese. Kim toggles back to CA CEM and stops the recording. Kim deletes all the
recorded transactions except the transaction resulting in the "bad transaction"
response, which is now a "bad transaction" transaction definition. Kim adds a new
parameter of HTTP header to transaction definition, and then sets the transaction
component so that a defect is created every time "bad response" appears in a
transaction response header.
Kim creates a new business service called BadTransactionResponse, and then promotes
the "bad response" transaction into the BadTransactionResponse business service. Kim
also associates the BadTransactionResponse business service with the GreatBank2
application, a required step because the GreatBank2 application is set specifically to
Shift-JIS. Then Kim navigates to the BadTransactionResponse service, enables, reviews,
and then syncs it.
Kim now knows that CA CEM will find all transactions containing the Japanese
equivalent of "bad transaction", even if the server provides a "200" response saying that
the transaction was good. And if the transaction header contains "bad transaction",
then CA CEM will create a defect. With the CA CEM deep monitoring of the Great Bank
Japan web customers, Kim is confident that any web site transaction issues will be
discovered 24 x 7.
CA Application Performance Management for SOA Scenario
Forward Incorporated has implemented service oriented architecture (SOA) due to the
increasing complexity of the web applications deployed at their firm. Forward is using
SOA to increase their business process flexibility and facilitate expansion. Forward has
converted their business applications to business services, which are available to both
their end users and partners. Partners to Forward can add value to these business
services and re-sell them. In order to monitor the performance of this complex
environment, Forward has implemented CA Application Performance Management for
SOA (CA APM for SOA).
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64 Overview Guide

In addition, Forward has invested in TIBCO BusinessWorks (TBW), which allows their
business to connect, mediate, and manage business processes dynamically. To monitor
TBW performance, Forward has also installed the CA APM for SOA TBW agent and
Enterprise Manager extensions. Jo, who is an Application Support Specialist, uses CA
APM for SOA to monitor the Forward critical business services, including the Trade
Broker business service that the Forward IT staff calls "TradeBroker".
One day Jo receives an alert message from CA APM for SOA stating that the Average
Response Time for the TradeBroker buy business service is exceeding its danger
threshold. A second alert states that the TBW middleware that supports TradeBroker
also has a danger status. Jo opens the CA APM for SOA console, and chooses the
Forward custom TradeBroker Overview dashboard, which monitors all aspects of
TradeBroker.
All the alerts for the components supporting the buy business service are green except
the TBW component, which is red. Red alerts mean that a CA APM for SOA TBW
threshold level has been exceeded. Jo double-clicks the TBW alert to investigate further.
The TBW Home dashboard opens and displays a red alert for the Business Processes
Response Time. Jo now knows this business-critical metric has crossed the danger
threshold. Wondering what could be causing the slowdown, Jo double-clicks the
Business Processes Response Time red alert. This brings up the TBW Business Processes
Overview dashboard. In quickly scanning the dashboard, Jo notices the 10 Slowest
Business Processes bar chart. Jo sees that the Average Response Time for the Route to
Trade business process is red and has increased significantly. Jo double-clicks the Route
to Trade business process to drill down and investigate the root cause. This opens the
Investigator tree and shows data about the business process components that comprise
the business process.
Jo clicks the Route to Trade business process node in the Investigator tree. The
Overview tab displays graphs for the Introscope metrics for this business process,
including Average Response Time and Responses Per Interval. Additionally Jo can also
view the activities and tasks that make up the business process.
Jo clicks on the SOA Dependency Map to check the dependencies for the Route to Trade
business process. On the SOA Dependency Map, Jo can clearly see the web services that
the business process is calling. The SOA Dependency Map also overlays run time
performance metrics on top of each map node, allowing Jo to easily see how the
business process components work in real time and where each transaction is spending
time. The SOA Dependency Map also presents different levels of view based on the
required visibility. To triage further, Jo clicks the Traces tab, which opens in the
Summary View.
Jo sees that the TBW business process transaction has traversed multiple layers of the
Forward SOA environment. CA APM for SOA has correlated this TBW transaction as it
moved from service to service and component to component. Jo can clearly see the
TBW cross-tier tracing: this call goes from the TIBCO web service client to the TBW
business process to a backend web service residing on an application server.
CA Application Performance Management for SOA Scenario

Chapter 4: CA APM Product Scenarios 65

Jo switches to Sequence view, which shows the order of processing segments for a
business process transaction and response times of each segment. Segments are the
process execution steps that make up a transaction. In TIBCO BusinessWorks, these
segments are the activities and tasks you use to define the business process. In a
Transaction Trace, the Sequence View displays all the segments of the business process
showing the chain of execution. The Sequence View is an optimized Transaction Trace
view specifically for SOA transactions, which tend to be asynchronous or
multi-threaded.
By looking at this Transaction Trace, Jo confirms that the majority of the transaction
time has been taken up by one of the activities that form the Route to Trade Business
Process.
Jo opens a high-priority ticket in the Forward Service Desk. By including the details
discovered using CA APM for SOA, Jo is confident that the Middleware Services group
can quickly fix this problem.


Chapter 4: CA APM Product Scenarios 67

Appendix A: CA APM Guides and Help
System

For information about accessing CA APM documentation and the
books included in the CA APM documentation set, see Product
Documentation.
This section contains the following topics:
The CA Support Online Knowledge Base (see page 67)
Additional CA APM Product and Information Resources (see page 69)
The CA Support Online Knowledge Base
You can use the CA Support Online Knowledge Base to find the most
up-to-date information and solutions regarding your day-to-day use of
CA Introscope and related products. The CA Support Online
Knowledge Base contains troubleshooting information, articles on
common issues, and white papers on a range of CA APM, CA
Introscope, and CA CEM subjects.
Accessing the Knowledge Base
To access the CA Support Online Knowledge Base, you need a
username and password. Contact CA Support for more information
about obtaining a Knowledge Base username and password.
You can access the CA Support Online Knowledge Base here:
http://support.ca.com.
The CA Support Online Knowledge Base

68 Overview Guide

Searching and Browsing Knowledge Base Articles
You can search the Knowledge Base for answers to questions about
specific CA APM products, or you can browse through different
articles.
Most Popular Knowledge Base Articles
Here are examples of some of the top most popularly searched
Knowledge Base articles.
CA APM Known Issues
Duplicated System level CPU,Memory,Disk metrics when using
.Net agent
Official CA Wily Releases
APM Database installation error
Performance Tuning Guidelines for CEM
APM 9.0: CA Embedded Entitlements Manager (CA EEM) and CA
Introscope integration
Receiving the following ERROR "Failed to initialize event handler
library" for a new Site Minder Manager installation
What operating systems are supported for APM 9.0 PostgreSQL
Excel Integration toolkit not working
Fixing Corrupt Transaction Trace Database
How to disable the "Db is not reachable, will continue checking
Connections could not be acquired from the underlying database!"
WARN message
Hot-Deployable Settings for the Enterprise Manager
Additional CA APM Product and Information Resources

Chapter 4: CA APM Product Scenarios 69

CEM Content Error Problems
Transaction Trace Correlation into CEM with a Defect via GUID
PATCH::7.0.P1::Agent, Enterprise Manager, and LeakHunter Issues
.Net Agent Installation Problems
List of All 91 Supported Probe Builder Directives
Additional CA APM Product and Information
Resources
In addition to CA APM documentation, as a customer you can access
or find out about these information sources:
CA APM Community site (see page 69)
CA Education services (see page 70)
CA Professional Services (see page 70)
CA Support (see page 70)
CA APM Customer Forum
CA APM Community Site
The CA APM Community is a source of product and technical
information for CA APM customers and partners. This community
provides product information, and information about installation,
configuration, and optimization tips for CA Technologies solutions.
In the blog and message boards, CA APM Product Management and
CA Support discuss CA APM topics, share best practices, and exchange
tips and tricks. In addition, CA APM Product Management posts
product advisories and announcements.
You can also be a member of the CA Wily User Community, where
users of CA Wily technology can collaborate and network with other
users.
Additional CA APM Product and Information Resources

70 Overview Guide

CA Education Services
CA Education provides courses that are designed to transfer CA APM
application performance management expertise directly to your staff,
allowing your organization to become best-in-class in performance
and availability management.
To access this resource:
U.S.: go to http://www.ca.com/us/it-training-education.aspx.
Call U.S.: 1-800-237-9273.
International: go to
http://www.ca.com/education/content.aspx?cid=224425
CA Professional Services
CA Professional Services can help you with:
Accelerating deployment through proven procedures and deep
technology expertise.
Maximizing performance with proactive audit and analysis.
To access this resource:
go to: http://support.ca.com
call U.S.: 1-800-225-5224.
CA Support
CA Support provides:
Telephone, email, or both support regarding the use and
deployment of CA APM products
24x7 Support for critical incidents (production down)
Online Support Incident submittal and tracking
Access to the online CA Support Online Knowledge Base
Additional CA APM Product and Information Resources

Chapter 4: CA APM Product Scenarios 71

If you have support questions about the following areas:
CA APM product integrations
CA APM products
Other CA Technologies products
To access this resource:
Go to: http://support.ca.com
call U.S.: 1-800-225-5224.


Index 73

Index

A
About CA APM 15
Accessing the Knowledge Base 67
Additional CA APM Product and Information
Resources 69
Additional Extensions Provided With Your License
35
Agents 19
APM Database 21, 26
APM Status Console 20
B
Baselines Database 21
Business Value 42, 43, 44, 45, 46, 47, 49, 51
C
CA APM Community Site 69
CA APM Environment Options 27
CA APM Guides and Help System 67
CA APM Product Architecture 39
CA APM Product Scenarios 53
CA APM Scenario 53
CA Application Performance Management for SOA
39
CA Application Performance Management for SOA
Scenario 63
CA CEM and Web Transactions 27
CA CEM Automatic Transaction Discovery Speeds
Monitoring from Test to Production Environments
61
CA CEM Components 25
CA CEM Integration With CA CMDB 49
CA CEM Integration With CA NSM 50
CA CEM Integration With CA Service Desk 51
CA CEM Integration With CA SiteMinder 50
CA CEM Integration With Other CA Technologies
Products 49
CA CEM Scenarios 59
CA Education Services 70
CA EEM and Business Service-Based Security Provide
Flexible Permissions 59
CA Introscope Alerts and Reports Output 22
CA Introscope and CA CEM 13
CA Introscope Components 18
CA Introscope Integration With CA Cloud Monitor
48
CA Introscope Integration With CA CMDB 42
CA Introscope Integration With CA eHealth 45
CA Introscope Integration With CA Insight Database
Performance Monitor (DPM) 47
CA Introscope Integration With CA NSM 46
CA Introscope Integration With CA Performance
Center 48
CA Introscope Integration With CA SOI 41
CA Introscope Integration With CA Spectrum
Infrastructure Manager 43
CA Introscope Integration With Other CA
Technologies Products 41
CA Introscope-Only Environment 34
CA Professional Services 70
CA SOI Integration Features 42
CA Support 70
CA Technologies Product References 3
CEM Console 26
Clustered Environment 29
Console 19
Contact CA Technologies 5
D
Dynamic Instrumentation
Adding, Removing, and Exporting
Instrumentation Using the Transaction Tracer
57
E
eHealth Integration Features 45
Enterprise Manager 18, 25
H
How CA Introscope Monitors Java and .NET
Applications 22
I
Infrastructure Aware Application Triage Environment
31
Integrating With Other CA Technologies Products
41
Integration Features 43, 44, 46, 47, 49, 50, 51


74 Overview Guide

Introducing CA Application Performance
Management 11
Introscope Scenarios 53
Investigator 20
M
Monitoring Defects in Multibyte Applications 62
Most Popular Knowledge Base Articles 68
Multiple-Cluster Environment 30
R
Recording an Agent-Only Banking Business
Transaction to Monitor Customer Transaction
Times 54
S
Searching and Browsing Knowledge Base Articles
68
SmartStor 21
Standalone Environment 28
T
The CA Support Online Knowledge Base 67
TIM 26
Transaction Events Database 22
U
Understanding the CA APM Environment 15
Unified End-User Experience Monitoring
Environment 33
Using the Application Triage Map to See What is Up
and Running 55
W
WebView 21
Welcome to CA Technologies Application
Performance Management 11
What Does CA CEM Do? 24
What Does CA Introscope Do? 16
What is CA CEM? 24
What is CA Introscope? 16
Workstation 19