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    Final Survey Questionnaire 2

    Uploaded by

    NickyGupta
    This survey questionnaire contains 23 questions for McDonald's franchisees regarding their distribution channels. The questions cover a range of topics including important business parameters, order fulfillment, communication with corporate leadership, production and sales processes, warehouse management, defective products, performance ratings, staffing levels, customer acquisition efforts, sales representatives, leadership structure, employee training, sales projections, motivation, grievance resolution, work challenges, work environment, feedback handling, responsibility sharing, and current customer coverage.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Final Survey Questionnaire 2

    Uploaded by

    NickyGupta
    98 views4 pages
    This survey questionnaire contains 23 questions for McDonald's franchisees regarding their distribution channels. The questions cover a range of topics including important business parameters, order fulfillment, communication with corporate leadership, production and sales processes, warehouse management, defective products, performance ratings, staffing levels, customer acquisition efforts, sales representatives, leadership structure, employee training, sales projections, motivation, grievance resolution, work challenges, work environment, feedback handling, responsibility sharing, and current customer coverage.

    Original Description:

    questionnaire

    Original Title

    Final Survey Questionnaire 2 - Copy

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    This survey questionnaire contains 23 questions for McDonald's franchisees regarding their distribution channels. The questions cover a range of topics including important business parameters, order fulfillment, communication with corporate leadership, production and sales processes, warehouse management, defective products, performance ratings, staffing levels, customer acquisition efforts, sales representatives, leadership structure, employee training, sales projections, motivation, grievance resolution, work challenges, work environment, feedback handling, responsibility sharing, and current customer coverage.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    98 views4 pages

    Final Survey Questionnaire 2

    Uploaded by

    NickyGupta
    This survey questionnaire contains 23 questions for McDonald's franchisees regarding their distribution channels. The questions cover a range of topics including important business parameters, order fulfillment, communication with corporate leadership, production and sales processes, warehouse management, defective products, performance ratings, staffing levels, customer acquisition efforts, sales representatives, leadership structure, employee training, sales projections, motivation, grievance resolution, work challenges, work environment, feedback handling, responsibility sharing, and current customer coverage.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    SURVEY QUESTIONNAIRE

    (Regarding distribution channel)


    1) The most important parameter for Mc donalds is
    Service first, profit afterwards
    Profit first, service afterwards
    Customer is the king
    Post selling is more concerned for.

    2) If there is immediate unforeseen order of products for home delivery
    You accept the order
    You do not accept the order.

    3) Has your Franchisee faced any issues with respect to information flow from the top
    management? (If yes, how many times?)
    Yes
    No

    4) Is the production and selling done at the same place? (if no, how far is the production place?)
    Yes
    No

    5) How many warehouses are involved in case of your franchisee?

    Answer - ________

    6) Is there a separate employee or manager in your company just to look after the channel flow
    of the organization only?

    Yes
    No

    7) If the ingredients in the product are found to be defective, you

    Replace the item
    Reduce the cost of the item
    Give it for free
    Do not take any action


    8) How would you rate your channel performance on a scale of 1- 10?

    Answer - _______

    9) How many people does it take to operate it, at any given point of time?

    Answer - _______

    10) Are there any efforts made by the employees in order to increase the customer base?

    Yes
    No

    11) If there are any sales representatives in your company?

    Yes (how many?)
    No

    12) Who is the head of your Company?

    President
    CEO
    Managing Director
    General manager

    13) Are the employees given any vocational training?

    Yes
    No



    14) a) Sales projection of last year? Answer -_________
    14) b) Was it achieved?
    Yes
    No

    15) Does your supervisor motivate you at your job?
    Yes
    No

    16) Are your grievances timely redressed?
    Yes
    No

    17) Working at McDonalds is challenging?
    Yes
    No

    18) Does the work environment at McDonalds suit you?
    Yes
    No

    19) How is negative feedback at work is handled by your employee?

    Extremely well
    Very well
    Moderately well
    Slightly well

    20) How well does your employee share responsibility with other employees for tasks?
    Extremely well
    Very well
    Moderately well
    Slightly well
    Not at all

    21) Does anything motivate you at work?
    Answer - _______


    22) Whether you currently service at least 30% of the available customers?

    Yes
    No

    23) Which according to you is a better system of serving
    Franchisee system
    Self owned outlets

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