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Executive Summary
Technology has become backbone of the businesses that are operating across the borders. Companies
that use technology are producing innovative products and succeeding in foreign markets. Technology
enhances the efficiency of multi-national organizations in terms of all aspects of their business. Today,
different types of technology tools are available to address the needs of businesses.
The purpose of this report is to identify the main problems in the area of global business. These
problems include communications, global logistics and decission making. This report also evaluates the
technology tools that bridge the gap of communications, supply chain and decission making in global
business.
with the use of technology, global businesses have become easier than ever as all the tasks are being
completed at a higher pace. But companies should adapt to the ever coming changes in the technology.
This report recommends technology tools that help to build global business partnerships. These tools
include email, supply chain management software and DSS to meet the needs of communication,
logistics and decission making respectively in global environment.

Table of Contents
Introduction 1
First Topic Heading 1
Subheading 1
Subheading 1
Subheading 2
Second Topic Heading 2
Subheading 2
Subheading 3
Subheading 3
Third Topic Heading 3
Subheading 3
Subheading 4
Subheading 4
Recommendations 4
Conclusion 4
References 5
Appendices 6
Appendix One Title 7
Appendix Two Title 8
Appendix Three Title 9
Appendix Four Title 10
Introduction: About This Topic
A business is defined as a system of transformation of economic resources in to products or services
through different processes. In other words, it is defined as an organization that offers goods or services
in order to satisfy the needs of people who are interested to buy. In this era of globalization, the
companies are aiming to penetrate their business in multiple nations. This thought gave birth to the
basis of advancement in the field of technology.
In the field of business, technology can be defined as the application of technical and scientific
knowledge in the organizational activities like production, processing and distribution. Technology plays
a vital role for the organization's survival and development in the global business environment.
Technology has totally changed the business environment by incorporating its dynamic nature.
Technology made the companies to change their Business processes in order to achieve cost reduction
and adapt to the fast paced global business environment. In global business environment, technology
tools are used to collect, control and communicate information globally within a short span of time. This
has made the business transparent and easily accessible globally.
Virtual Corporation
Virtual coprporation is defined as an organization that connects people, tasks, ideas and assets globally
by using information technology. To meet the gap of resources like time, talent and information
technologies corporations form vurtual companies and make the use of strategic alliances. Virtual
company with strategic alliances, is capable of providing global sollutions to the customers and also
capturing opportunities.
A virtual company should exhibit the following characterestics for success:
Adaptability
A virtual company should be able to adapt to the fast paced and diverse global business environment.
Opportunism
A virtual company should be creative, operative and spontaneous to encash the opportunities. Virtual
company should be accessible to the new markets and share market information.
Excellence
A virtual company should excel in required core competencies and it should use internet technologies to
link these competencies.
Technology
A virtual company should offer customer sollutions through the global information technology.
Borderless
A virtual company should be transparent in synthesizing integrated customer sollutions by using the
business partners' resources and competencies.
Trust
Mutual trust should be developed in business relationships. Company should step ahead to share risks
and infrastructure.
Communication Tool - Email
Role of communication in Global business
Communication is the key for the success of business and it gives the instructions and direct how the
work has to be done. In fast paced global business environment, flow of communication must be
continuous without any disturbance. Use of technology made easy and fast to communicate across the
world. There are several tools used to communicate in business. Email is one of the great tools to
communicate global business environment.
Advantages of Email:

Speed:
Email carries the message with rocket speed, to a business partner or customer who is very far from
you. Moreover, email is capable of carrying documents or presentation for better understanding of the
message.
Availablity:
You can archive the plenty amount of email messages in to folders on your personal computer or even
on your mobile phone and access at any point of time.
Cost-Effective:
you pay only for the internet and you can use the email for free. Unlimited emails can be sent or
received without paying. This gives significant cost reduction to the comapny.
Vulnerability:
Like the printed documents it is not easy to destruct the data in email. you can save the documents at
another alternative source for more safety.
All these benefits of email fuel to tun the businesses smoothly in the global business environment.
Logistics tool - SCMS
Role of Logistics in Global business:
Logistics deals with the distribution and delivery of goods and services. Timely delivery of goods and
services leads to great partnerships. Technology makes the flow of logistics very easy and agile. Retailers
and Manufacturers are depending on the networks of logistics in order to deliver sollutions to the
customers. Use of supply chain management software addresses the need of logistics in global business
environment and results in good global parnerships.
Applications of SCMS inGlobal logistics:
Supply chain management software is applied in planning of supply and demand to forecast the demand
and this helps the company to prepare for production accordingly. VMI system gives supplier the
monitoring ability on the inventory of buyer. In procurement process, this tool helps maintain financial
relationships between customer and supplier. During the Strategic sourcing, this tool is used to achieve
cost reductions and in understanding the potentiality of vendors. SCMS tool is used to monitor and
manipulate the flow of materials in warehouses. This tool is used in order fulfillment to reduce lead
times.
Advantages of SCMS inGlobal logistics:
Efficiency increases:
As SCM software automates the tasks from inventory keeping to transportation, companies spend less
time on these tasks and ability of dispatching more goods will be increased.
Cost Reduction:
The effiency results in reducing cost of labor. Moreover, the intelligence features ofSCM software helps
the company to figure out the waste costs involved and company plans the elimination.
Trend Analysis:
The intelligent features of SCM software helps the company to find out the fast moving products which
helps to increase revenues and meet the demand

Decission making tool - DSS
Role of Decission making:
In the global business environment, to intiate any activity needs thorough analysis to find pros and cons
of that particular activity. This analysis requires the ideas from group of people or from historical data.
In global business, this analysis reuires the components from different parts of the world and needs
technology to address this need. DSS is the best technology tool used in the process of decission making.
DSS Model:
DSS model has four components which are as follows:
Data base:
Database has the ability to produce data which is of internal and external that are stored in database
Report writing software:
This component of DSS is capable of producing special and periodic reports.Special reports are prepared
in the need of unexpected information. The reports which are produced according to the schedule are
called periodic reports.
Mathematical model:
This component of DSS gives information in response to the simulation and involves the transactions of
firm to give information.
Groupware:
Groupware enables numerous members in decission making process to achieve sollution. Groupware
uses GDSS( group decission support system) for decission making.
Advantages of DSS:
Time saving:
Using DSS in decission making process reduces the time involved and increases the productivity of
employee.
Enhanced effectiveness:
The quality and consciseness of decissions are enhanced with the use of DSS. The possibility of data
ware house building and better analysis is more with the use of DSS.
Interpersonal communication improvement:
Collaboration and communication are increased between the decission makers with use of DSS. This
kind of interaction enhances the quality of decissions.
Competitive advantage:
Use of Web-based DSS offers information regarding the competition and this helps to achieve
competitive advantage which helps making good decissions.


Recommendations
Email should be used with high security:
Emails are vulnerable and prone to attacks by hackers. In this regard, it should made a point that emails
are encrypted and the connection between the servers is encrypted as well. There are some secure
email services where the recepient is provided with a software to decrypt that email and a few secure
email services provide the recepients with the access to website where they can unloch their emails. If
expenditure is a cause of concern true crypt is a tool that is available for free on line.

Use supply chain management software that tailor fits the industry
There are many software packages available in the market and most of them need modifications during
the implementation.Companies should start their research at the earliest and be smart enough to
choose the appropriate SCM software with regards to the industry. With an early research, company
lands in a position where the productivity will be more and the company is more likely to get number of
features that come in handy.

Access to DSS should be monitored:
For instance a manager drills in to his DSS data, makes a copy and sends it to a competing firm for his
own benefit. In this regard, security should be of major concern while designing DSS as an un authorized
transfer of files leads major problems.

In Conclusion
Acording to the report, Email, DSS and SCMS stand as the key technology tools in building global
business partnerships due to their importance in the current global business scenario. As stated above
Email is an effective communication tool that keeps both the parties updated with the
communication.The effectiveness of the DSS can be observed when it offers a sollution that inturn is
more dynamic when compared to sollution that comes from a human mind. Finally, SCMS addresses the
issues related to the logistics in the global business environment. So this can be very well concluded that
Businesses should take the utmost care and responsibility in choosing the right technologies .

References



Appendix One Title