BlackBerry Connect Software User Guide

Version 4.0

Windows Mobile powered Pocket PCs

BlackBerry Connect Software User Guide Version 4.0

Last modified: 23 March 2007

Part number: 9321486_14

At the time of publication, this documentation is based on BlackBerry Connect Version 4.0

Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback.

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Contents
1 Safety information ................................................................................................................................................... 9
Instructions ......................................................................................................................................................................... 9
Driving.................................................................................................................................................................................. 9
Liquids and other foreign objects ............................................................................................................................... 9
High heat ..........................................................................................................................................................................10
Aircraft safety...................................................................................................................................................................10
Electronic devices ...........................................................................................................................................................10
Pacemakers.......................................................................................................................................................................10
Hearing aids.....................................................................................................................................................................10
Posted facilities ...............................................................................................................................................................11

2 Installing and setting up the BlackBerry Connect application ..................................................................13

About the BlackBerry Connect application............................................................................................................13
New in this release .......................................................................................................................................................13
Install the BlackBerry Connect Desktop for Windows Mobile.........................................................................14
Install or upgrade the BlackBerry Connect application ....................................................................................14
Prerequisites: Setting up the BlackBerry Connect application ........................................................................15
Set up the BlackBerry Connect application ...........................................................................................................16
Network status icons .....................................................................................................................................................16

3 Choosing your email setup option.....................................................................................................................19

BlackBerry Enterprise Server option .........................................................................................................................19
BlackBerry Internet Service option............................................................................................................................19

4 Setting up for email using the BlackBerry Enterprise Server......................................................................21

About enterprise activation ........................................................................................................................................21
Activate your Pocket PC over the wireless network ............................................................................................21
Activate your Pocket PC using the BlackBerry Connect Desktop for Windows Mobile .........................22

5 Setting up for email using the BlackBerry Internet Service ........................................................................23

Set up for email using the Pocket PC ......................................................................................................................23
Set up for email using a computer ...........................................................................................................................24
About adding an email address ................................................................................................................................25
 Log in using the Pocket PC .........................................................................................................................................26
Log in using a computer ..............................................................................................................................................26
Request your login password using the Pocket PC .............................................................................................27
Request your login password using a computer..................................................................................................27
Find more information..................................................................................................................................................27

6 Email messages ......................................................................................................................................................29

About wireless email synchronization .....................................................................................................................29
Turn on wireless email synchronization ..................................................................................................................30
Set wireless email synchronization options ...........................................................................................................30
Synchronize email messages manually ...................................................................................................................31
Access your BlackBerry email message account ..................................................................................................31
Open an email message...............................................................................................................................................31
Download more content of a long email message automatically .................................................................31
Download more content of a long email message manually..........................................................................32
Send an email message................................................................................................................................................32
Send an email message to a contact in your address book .............................................................................33
Send an email message to a contact using the check names feature..........................................................33
Add an attachment to an email message ..............................................................................................................34
Forward an email message that contains an attachment.................................................................................34
Search for a contact in your organization’s contact list.....................................................................................34
Delete an email message ...........................................................................................................................................35
Delete a saved email message...................................................................................................................................35

7 Email message settings ........................................................................................................................................37

Forward incoming email messages to your Pocket PC.......................................................................................37
About email message folder redirection.................................................................................................................37
Set email message folder redirection.......................................................................................................................38
Save email messages that you send from your Pocket PC on your Pocket PC only .................................38
About email message filters .......................................................................................................................................39
Create an email message filter ..................................................................................................................................39
Manage email message filters ...................................................................................................................................40
About signatures ............................................................................................................................................................41
Add a signature...............................................................................................................................................................41
About out-of-office replies...........................................................................................................................................41
Set an out-of-office reply..............................................................................................................................................42
 8 Attachments ............................................................................................................................................................43
About attachments ........................................................................................................................................................43
Attachment status icons .............................................................................................................................................43
View an attachment in the attachment viewer ....................................................................................................43
Download an attachment............................................................................................................................................44
Manage vCard contact attachments........................................................................................................................45

9 Synchronizing data ................................................................................................................................................47

About wireless data synchronization .......................................................................................................................47
Turn on or turn off wireless data synchronization ..............................................................................................47
Send and receive data when your Pocket PC is connected to your computer ...........................................48

10 Calendar ...................................................................................................................................................................49
About wireless calendar synchronization ...............................................................................................................49
Create an appointment ................................................................................................................................................49
Change an appointment..............................................................................................................................................49
Create a meeting ............................................................................................................................................................50
Change a meeting..........................................................................................................................................................50
Respond to a meeting invitation...............................................................................................................................50

11 Browser .....................................................................................................................................................................53
About the browser..........................................................................................................................................................53
Open the browser ...........................................................................................................................................................53

12 Security .....................................................................................................................................................................55
About passwords ............................................................................................................................................................55
Set a password for your Pocket PC ..........................................................................................................................55
Change your Pocket PC password.............................................................................................................................56
Turn off your Pocket PC password ............................................................................................................................56
Lock your Pocket PC ......................................................................................................................................................56
Unlock your Pocket PC..................................................................................................................................................57
Set owner information ..................................................................................................................................................57
Display items on the Home screen...........................................................................................................................57
About encryption keys ..................................................................................................................................................57
Regenerate encryption keys........................................................................................................................................58
13 BlackBerry Connect application settings.........................................................................................................59
View the connection status of the BlackBerry Connect application .............................................................59
View your PIN ..................................................................................................................................................................59
Select a BlackBerry service ..........................................................................................................................................59
Register with the wireless network...........................................................................................................................60
Manage service books...................................................................................................................................................60
Suspend or resume the BlackBerry Connect application ..................................................................................60

Index..........................................................................................................................................................................63
 1
Safety information
Instructions
Driving
Liquids and other foreign objects
High heat
Aircraft safety
Electronic devices
Pacemakers
Hearing aids
Posted facilities

Instructions
Please read these safety and operation instructions before using the BlackBerry® Connect™ application on a
Pocket PC®. Retain these instructions for future use.

Driving
Check the laws and regulations on the use of wireless devices in the areas where you drive. Always obey them.
Also, if using the Pocket PC in your car, please use the following minimum guidelines:
• Give your full attention to driving; driving safely is your first responsibility.
• Use hands-free operation, if it is available.
• Pull off the road and park before using the Pocket PC.
Avoid using the BlackBerry Connect application on the Pocket PC in any environment requiring your full attention,
such as when driving a vehicle. If you need to use the BlackBerry Connect application while driving, have a
passenger in the vehicle use the application for you, or find a safe location to stop your vehicle before using the
application.

Liquids and other foreign objects

Do not use your Pocket PC when you are near water (for example, near a bathtub or a sink, in a wet basement, or
near a swimming pool).
BlackBerry Connect Software User Guide

High heat
Do not use your Pocket PC when you are near any heat sources, such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.

Aircraft safety
On an airplane, do not use your Pocket PC with the wireless radio or Bluetooth® radio turned on. Federal Aviation
Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the wireless
radio of your Pocket PC while in the air. Switch your Pocket PC wireless radio and Bluetooth radio off before
boarding the aircraft. The effect of the use of your Pocket PC wireless radio or Bluetooth radio in an aircraft is
unknown. Such use might affect aircraft instrumentation, communication, and performance; might disrupt the
network; might otherwise be dangerous to the operation of the aircraft; and might be illegal.

Electronic devices
Most modern electronic equipment is shielded from radio frequency (RF) signals. However, electronic equipment
might not be shielded against the RF signals from your wireless Pocket PC.

Pacemakers
Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF
signals on your pacemaker. If you have a pacemaker, verify that you are using the Pocket PC in accordance with
the safety requirements associated with your particular pacemaker, which might include the following:
• Always keep the Pocket PC more than 20 cm (7 inches) from the pacemaker when the Pocket PC wireless
radio is turned on.
• Do not carry the Pocket PC in a breast pocket.
• If you have any reason to suspect that interference is taking place, turn the Pocket PC wireless radio and the
Bluetooth radio off immediately.

Hearing aids
Some digital wireless devices might interfere with some hearing aids. In the event of such interferences, consult
your service provider or contact the manufacturer of your hearing aid to discuss alternatives.

Other medical devices

If you use any other personal medical device, consult the manufacturer of your device to determine if it is
adequately shielded from external RF energy. Your physician might be able to assist you in obtaining this
information.

10
Turn your Pocket PC wireless radio and Bluetooth radio off in health care facilities when any regulations posted in
these areas instruct you to do so. Hospitals or health care facilities might be using equipment that could be
sensitive to external RF energy.

Posted facilities
Turn your Pocket PC wireless radio and Bluetooth radio off in any facility where posted notices so require.

11
BlackBerry Connect Software User Guide

12
 2
Installing and setting up the BlackBerry
Connect application
About the BlackBerry Connect application
New in this release
Install the BlackBerry Connect Desktop for Windows Mobile
Install or upgrade the BlackBerry Connect application
Prerequisites: Setting up the BlackBerry Connect application
Set up the BlackBerry Connect application
Network status icons

About the BlackBerry Connect application

The BlackBerry® Connect™ application provides supported third-party devices with access to BlackBerry
technology, such as push email delivery, wireless data synchronization, secure web browsing, attachment viewing,
advanced security features, and more. It is designed to keep you connected to the people, data, and resources that
you need.
Depending on your wireless service provider, at least one of the following services is available:
• work email service using the BlackBerry® Enterprise Server
• personal or work email service using the BlackBerry® Internet Service
After you install and set up the BlackBerry Connect application, you must associate your Pocket PC® with an email
address using the BlackBerry Enterprise Server or the BlackBerry Internet Service. See “Choosing your email setup
option” on page 19 for more information.

New in this release

Feature Description
Wireless data synchronization You can synchronize organizer data items such as contacts, tasks, and notes over the wireless
network between your Pocket PC and your computer. Changes that you make in one location are
also made in the other location. See “About wireless data synchronization” on page 47 for more
information.
Attachment viewing enhancements In addition to previously supported attachment formats, the attachment viewer now supports
viewing .bmp, .gif, .jpg, .png, and .tif image attachments as well as .vcf (vCard®) files. See “About
attachments” on page 43 for more information.
Wireless enterprise activation You can activate your Pocket PC over the wireless network. See “About enterprise activation” on
page 21 for more information.
BlackBerry Connect Software User Guide

Feature Description
Wireless email settings You can use your Pocket PC to set redirection options, email message filters, signatures, and out-of-
office replies. See “Email message settings” on page 37 for more information.
Secure web browsing You can view your corporate intranet and other online corporate data and applications. See “About
the browser” on page 53 for more information.
Enhanced security features You can set a password for your Pocket PC, lock your Pocket PC, and set owner information. See
“Security” on page 55 for more information.
Send and receive data when your Pocket You can send and receive data on your Pocket PC when it is connected to your computer without
PC is connected to your computer using the wireless network. See “Send and receive data when your Pocket PC is connected to your
computer” on page 48 for more information.

Note: Depending on your wireless service provider and your email integration option, some features might not be available on your
Pocket PC.

Install the BlackBerry Connect Desktop for Windows Mobile

Depending on your wireless service provider, you might need to install the BlackBerry Connect Desktop for
Windows Mobile™ if you are planning to use the BlackBerry Enterprise Server email setup option.
1. On your computer, double-click the .exe installation file.
Note: The .exe file might be located on your wireless service provider’s web site or on the installation CD that came with your
Pocket PC. Contact your wireless service provider for more information.

2. In the Choose Setup Language dialog box, select a language, and click OK.
3. Click Next.
4. Select your country.
5. Click Next.
6. Read the License Agreement carefully and, if you accept the terms, click I accept the terms in the license
agreement.
7. Complete the on-screen instructions.

Install or upgrade the BlackBerry Connect application

Note: To determine whether the BlackBerry Connect application is already installed on your Pocket PC, tap Start > Settings. If the
BlackBerry icon appears on the System tab, the BlackBerry Connect application is installed on your Pocket PC. See “Set up the
BlackBerry Connect application” on page 16.
If you are upgrading the BlackBerry Connect application, you can keep all of your previous BlackBerry settings and
data.
1. If your Pocket PC requires a SIM card, verify that it is inserted in your Pocket PC.
2. Turn on your Pocket PC.
3. Turn on the wireless radio.
4. Verify that your Pocket PC displays the correct date and time.

14
 Installing and setting up the BlackBerry Connect application

5. Perform one of the following actions:

Note: Depending on your wireless service provider, one or more installation options are available.

Action Procedure
Install or upgrade the BlackBerry Connect 1. Verify that Microsoft® ActiveSync® Version 4.1 or later is installed on your computer.
application using your computer. 2. Connect your Pocket PC to your computer. Microsoft ActiveSync starts and connects to
your Pocket PC.
3. On your computer, double-click the .exe file.
Note: The .exe file might be located on your wireless service provider’s web site or on
the installation CD that came with your Pocket PC. Contact your wireless service
provider for more information.
4. On the Welcome screen, click Next.
5. Click Install.
6. In the Application Downloading Complete dialog box, click OK.
7. Click Finish.
8. Check the Pocket PC screen for additional prompts.
Install or upgrade the BlackBerry Connect 1. On your Pocket PC, tap the installation file or icon.
application using your Pocket PC. Note: If you cannot find the the installation file or icon on your Pocket PC, contact your
wireless service provider.
2. Check the Pocket PC screen for additional prompts.

After you install the BlackBerry Connect application and restart your Pocket PC, you must set up the application.
See “Set up the BlackBerry Connect application” on page 16 for more information.
Warning: Research In Motion (RIM) recommends that, after you install the BlackBerry Connect application, you do not use any third-
party backup tools or wireless synchronization tools to back up or synchronize your Pocket PC data. Contact your wireless service
provider for more information.
If you add an application to your Pocket PC, read the terms and conditions for the application carefully. Research In Motion makes no
representation, warranty, or guarantee whatsoever for applications that you add to your Pocket PC and assumes no liability for them.

Prerequisites: Setting up the BlackBerry Connect

application
• The appropriate BlackBerry® service must be associated with your account or SIM card.
• The BlackBerry Connect application must be installed on your Pocket PC.
• Your Pocket PC must be connected to the wireless network.
• Your Pocket PC must be disconnected from your computer.

15
BlackBerry Connect Software User Guide

Set up the BlackBerry Connect application

Note: If the BlackBerry Setup screen appeared automatically on your Pocket PC after you installed the BlackBerry Connect application
and restarted your Pocket PC, proceed to step 4.

1. On the Pocket PC screen, tap Start > Settings.

2. Tap the System tab.
3. Tap the BlackBerry icon.
4. On the first BlackBerry Setup screen, select the check box beside one or more organizer data items that you
want to synchronize over the wireless network. The BlackBerry Connect application does not support wireless
data synchronization if you use only the BlackBerry Internet Service. Do not select any check boxes if you are
planning to use the BlackBerry Internet Service as your only email setup option.
Warning: When you turn on or turn off wireless synchronization for an organizer data item, all of your existing entries for that
item are deleted from your Pocket PC.

Note: Wireless data synchronization and Microsoft ActiveSync synchronization cannot be turned on at the same time. Before you
turn on wireless synchronization for an organizer data item, you must turn off Microsoft ActiveSync synchronization for that item.
Connect your Pocket PC to your computer. Microsoft ActiveSync starts and connects to your Pocket PC. On your computer, click
Tools > Options. To turn off Microsoft ActiveSync synchronization for an organizer data item, clear the check box beside the
organizer data item. Click OK. See the Microsoft ActiveSync Online Help for more information about Microsoft ActiveSync
synchronization.

5. Tap Next.
6. On the second BlackBerry Setup screen, if more than one service is available in the Connection drop-down
list, tap the service that you want to use.
7. Tap Next.
Your personal identification number (PIN) is created, and the BlackBerry Connect application starts.
Tip: To view your PIN, tap the Identity tab.

After you set up the BlackBerry Connect application, you must associate your Pocket PC with an email address.
See “Choosing your email setup option” on page 19 for more information.
To turn on wireless email synchronization, see “Turn on wireless email synchronization” on page 30.

Network status icons

Network status icons are displayed on the Pocket PC screen and indicate the connection status of the BlackBerry
Connect application.

Icon Connection status Description

Connected Your Pocket PC is connected to the wireless network and it can send and receive data.

Desktop Passthrough Your Pocket PC is connected to your computer and it can send and receive data.
Connected

16
 Installing and setting up the BlackBerry Connect application

Icon Connection status Description

Network Available/ Your Pocket PC is connecting to the wireless network and it cannot send or receive data. The connection
Data Tunnel status of your Pocket PC is transitioning to .
Available
Not Connected Your Pocket PC is not in a wireless coverage area and it cannot send or receive data. Your Pocket PC sends
any pending data after you return to a wireless coverage area.
Blocked Your Pocket PC cannot send or receive data for one of the following reasons:
• Another application, such as Microsoft Internet Explorer® or Pocket MSN®, is using the wireless radio.
• Your Pocket PC is connected to Microsoft ActiveSync.
• Your Pocket PC memory is full.
• Your Pocket PC has reached its message storage limit.
The BlackBerry Connect application resumes automatically when the wireless radio becomes available, or
your Pocket PC has sufficient storage.
Suspended Your Pocket PC cannot send or receive data for one of the following reasons:
• You have suspended the BlackBerry Connect application.
• You have turned on the Suspend While Roaming option and your Pocket PC is roaming.
• Your Pocket PC cannot establish a connection to the wireless network.
You must resume the BlackBerry Connect application manually to send or receive data. If your Pocket PC
is roaming, the BlackBerry Connect application resumes automatically when your Pocket PC stops
roaming. See “Suspend or resume the BlackBerry Connect application” on page 60 for more information
about resuming the BlackBerry Connect application.

17
BlackBerry Connect Software User Guide

18
 3
Choosing your email setup option
BlackBerry Enterprise Server option
BlackBerry Internet Service option

To begin sending and receiving email messages on your Pocket PC using the BlackBerry Connect application, you
must associate your Pocket PC with an email address using one of the following options.

BlackBerry Enterprise Server option

Use this option if you have access to a BlackBerry Enterprise Server and you want to associate your Pocket PC with
a corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® GroupWise® email account. See “Setting up for
email using the BlackBerry Enterprise Server” on page 21 for more information.

BlackBerry Internet Service option

Use this option to create a new BlackBerry email address for your Pocket PC or to associate your Pocket PC with
one or more existing supported personal or work email addresses. This option is the most common email setup
option for individual users. See “Setting up for email using the BlackBerry Internet Service” on page 23 for more
information.
BlackBerry Connect Software User Guide

20
 4
Setting up for email using the BlackBerry
Enterprise Server
About enterprise activation
Activate your Pocket PC over the wireless network
Activate your Pocket PC using the BlackBerry Connect Desktop for Windows Mobile

About enterprise activation

Use the enterprise activation feature to integrate your Pocket PC with your work Microsoft Outlook, IBM Lotus
Notes, or Novell GroupWise email account if you have access to a BlackBerry Enterprise Server Version 4.0 or later.
Enterprise activation enables you to set up for email without using the BlackBerry Connect Desktop for Windows
Mobile.
If you have access to a BlackBerry Enterprise Server Version 4.0 or later and the fields on the Activation tab are
unavailable, verify with your wireless service provider that your Pocket PC is set up for enterprise activation. If your
Pocket PC is set up for enterprise activation and the fields on the Activation tab are unavailable, contact your
system administrator.
If you do not have access to a BlackBerry Enterprise Server Version 4.0 or later, use the BlackBerry Connect
Desktop for Windows Mobile to integrate your Pocket PC with your work email account.

Activate your Pocket PC over the wireless network

1. Verify that your Pocket PC is connected to the wireless network.
2. Tap Start > Settings.
3. Tap the System tab.
4. Tap the BlackBerry icon.
5. Tap the Activation tab.
6. Type your work email address and the password provided to you by your system administrator.
7. Tap Activate.
The length of the enterprise activation process varies depending on the amount of data in your email
application and your wireless network connection speed.
Note: Limit the use of your Pocket PC and avoid using applications that require the wireless radio, such as Microsoft Internet
Explorer, until enterprise activation is complete.
BlackBerry Connect Software User Guide

Activate your Pocket PC using the BlackBerry Connect

Desktop for Windows Mobile
Note: You cannot use the BlackBerry Connect Desktop for Windows Mobile to integrate your Pocket PC with a Novell GroupWise email
account.

1. Connect your Pocket PC to your computer. Microsoft ActiveSync starts and connects to your Pocket PC.
2. On your computer, open the BlackBerry Connect Desktop for Windows Mobile.
3. Click the Advanced tab.
4. Verify that the Email field displays your email address.
5. Click the General tab.
6. Click Configure Wireless Handset.
7. At the prompt, move the mouse to generate an encryption key.
Note: A PIN appears in the PIN field.

See the BlackBerry Connect Desktop for Windows Mobile Help for information about using the BlackBerry
Connect Desktop for Windows Mobile.

22
 5
Setting up for email using the BlackBerry
Internet Service
Set up for email using the Pocket PC
Set up for email using a computer
About adding an email address
Log in using the Pocket PC
Log in using a computer
Request your login password using the Pocket PC
Request your login password using a computer
Find more information

You can set up for email using a browser on your Pocket PC or on a computer.
To set up for email, you must create a login ID and password. The first time that you log in to the BlackBerry
Internet Service web site, you can add a supported email address, create a BlackBerry email address, or do both.
• Add an email address if you have an existing, supported email account that you want to access from your
Pocket PC.
• Create a BlackBerry email address if you do not have another existing, supported email account, or if you need
an additional email address that you can use to send and receive email messages.
Note: If you are adding a work email address, you might need to use a computer to add the address. See “About adding an email
address” on page 25 for more information.

Set up for email using the Pocket PC

1. Verify that your Pocket PC is connected to the wireless network.
2. Tap Start > Settings.
3. Tap the System tab.
4. Tap the BlackBerry icon.
5. Tap the Utility tab.
6. Tap Email Setup.
Note: If you do not subscribe to a service that supports email setup using the BlackBerry Internet Service, the Email Setup menu
item is not available.

7. Tap Create New Account.

BlackBerry Connect Software User Guide

8. Read the legal terms and conditions carefully. Perform one of the following actions:

Action Procedure
Accept the legal terms and conditions and continue the setup process. > Tap Yes.
Decline the legal terms and conditions and stop the setup process. > Tap No.

9. Type the login information.

• User ID: Type a login name of your choice for the BlackBerry Internet Service web site.
• Password: Type a login password of your choice for the BlackBerry Internet Service web site.
10. Write down your user ID and password and keep the information in a safe place. You must type this
information every time that you log in to the BlackBerry Internet Service web site.
11. Tap Next.
12. Select a language for the BlackBerry Internet Service web site.
13. Perform one of the following actions:

Action Procedure
Add an email address for an existing supported email account. 1. Type the full email address (for example,
[email protected]).
2. Type the password for your email account.
Create a BlackBerry email address. 1. Tap Create a BlackBerry email address.
2. In the Username field, type the name that you want to
appear before the at sign (@) in your new BlackBerry email
address.

14. Tap Next.

15. Tap OK.

Set up for email using a computer

To use this setup option, you require the following items:
• Internet browser: Microsoft Internet Explorer Version 6.0 (or later) or Netscape® 10 Communicator Version
7.2 (or later) with JavaScript™ enabled
• Operating system: Microsoft Windows® 2000, Windows XP or Mac OS® 10.3 (or later)
1. Verify that the computer is connected to the Internet.
2. In a browser, in the web address field, type the web address supplied by your wireless service provider.
3. Click Create New Account.

24
 Setting up for email using the BlackBerry Internet Service

4. Read the legal terms and conditions carefully. Perform one of the following actions:

Action Procedure
Accept the legal terms and conditions and continue the setup process. > Click I Agree.
Decline the legal terms and conditions and stop the setup process. > Click I Disagree.

5. Type the personal identification number (PIN) and International Mobile Equipment Identity (IMEI) or
electronic serial number (ESN) for your Pocket PC.
6. Click Continue.
7. Type the login information.
• User ID: Type a login name of your choice for the BlackBerry Internet Service web site.
• Password: Type a login password of your choice for the BlackBerry Internet Service web site.
• Confirm Password: Retype your login password.
• Language: In the drop-down list, click the language for the BlackBerry Internet Service web site.
8. Write down your user ID and password and keep the information in a safe place. You must type this
information every time that you log in to the BlackBerry Internet Service web site.
9. Click Sign Up.
10. Perform one of the following actions:

Action Procedure
Add an email address for an existing supported email account. 1. Type the full email address (for example,
[email protected]).
2. Type the password for your email account.
Create a BlackBerry email address. 1. Tap Create a BlackBerry email address.
2. In the Username field, type the name that you want to
appear before the at sign (@) in your new BlackBerry email
address.

11. Click Next.

12. Click OK.

About adding an email address

You can add email addresses that are associated with the following email account types to the BlackBerry Internet
Service:
• ISP (using POP or IMAP)
• Microsoft Exchange (using Microsoft Outlook Web Access or the BlackBerry Mail Connector)
• IBM Lotus® Domino® (using the BlackBerry Mail Connector)

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BlackBerry Connect Software User Guide

You can add most email addresses for most supported email accounts using your Pocket PC. You must add email
addresses for some types of supported email accounts using a computer.

Email account type Pocket PC browser Computer browser

Most email accounts 9 9
Personal email account - Microsoft Outlook 9 9
Personal email account - POP or IMAP 9 9
Work email account - Microsoft Outlook Web Access 9 9
Work email account - Microsoft Outlook 9
Work email account - IBM Lotus Notes 9

Depending on your email service provider, you might not be able to add email addresses for certain email account
types. Contact your email service provider for more information.
Note: You might be prompted to install the BlackBerry Mail Connector on your computer when you add a supported work email
address. The BlackBerry Mail Connector is designed to enable the BlackBerry Internet Service to retrieve email messages from a
Microsoft Outlook or IBM Lotus Notes work email account from behind a company’s firewall.

Log in using the Pocket PC

You must log in to the BlackBerry Internet Service web site to add or delete email addresses and to manage
settings and message delivery options.
1. Verify that your Pocket PC is connected to the wireless network.
2. Tap Start > Settings.
3. Tap the System tab.
4. Tap the BlackBerry icon.
5. Tap the Utility tab.
6. Tap Email Setup.
7. Type your login information.
• User ID: Type your login name for the BlackBerry Internet Service web site.
• Password: Type your login password for the BlackBerry Internet Service web site.
8. Tap Submit.

Log in using a computer

You must log in to the BlackBerry Internet Service web site to add or delete email addresses and to manage
settings and message delivery options.
1. Verify that the computer is connected to the Internet.
2. In a browser, type the web address supplied by your wireless service provider.
3. Type your login information.

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 Setting up for email using the BlackBerry Internet Service

• User ID: Type your login name for the BlackBerry Internet Service web site.
• Password: Type your login password for the BlackBerry Internet Service web site.
4. Click Login.

Request your login password using the Pocket PC

If you forget your BlackBerry Internet Service web site password, you can request that the password be sent to
your Pocket PC.
1. On the BlackBerry Internet Service web site login screen, tap Forgot your password.
2. In the User ID field, type your login name for the BlackBerry Internet Service web site.
3. Tap Submit.

Request your login password using a computer

If you forget your BlackBerry Internet Service web site password, you can request that the password be sent to
your Pocket PC.
1. On the BlackBerry Internet Service web site login screen, click Forgot your password.
2. Type the required information:
• In the User ID field, type your login name for the BlackBerry Internet Service web site.
• In the PIN field, type the PIN for your Pocket PC.
3. Click Request Password.

Find more information

See the BlackBerry Internet Service Online Help for more information about adding email addresses, creating a
BlackBerry email address, or managing email settings and message delivery options.
• On your Pocket PC, on the BlackBerry Internet Service web site, tap Help.
• In a browser on a computer, on the BlackBerry Internet Service web site, click Help.

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 6
Email messages
About wireless email synchronization
Turn on wireless email synchronization
Set wireless email synchronization options
Synchronize email messages manually
Access your BlackBerry email message account
Open an email message
Download more content of a long email message automatically
Download more content of a long email message manually
Send an email message
Send an email message to a contact in your address book
Send an email message to a contact using the check names feature
Add an attachment to an email message
Forward an email message that contains an attachment
Search for a contact in your organization’s contact list
Delete an email message
Delete a saved email message

About wireless email synchronization

If your Pocket PC integration option supports wireless email synchronization, email messages, email message
folders, and deleted items are reconciled over the wireless network between your Pocket PC and your computer. If
you turn on wireless email synchronization, email messages that are marked as opened in one location are also
marked as opened in the other location. Email messages that you file in an email message folder in the email
account on your computer are filed in the corresponding email message folder on your Pocket PC. If you are a
Microsoft Outlook user, email messages, email message folders, and deleted items that you store in a personal
folders file (.pst) cannot be reconciled over the wireless network.
To use wireless email synchronization, your Pocket PC must be integrated with an account that uses BlackBerry
Enterprise Server Version 3.6 or later for Microsoft Exchange, BlackBerry Enterprise Server Version 2.2 or later for
IBM Lotus Domino, or BlackBerry Enterprise Server Version 4.0 or later for Novell GroupWise. If your Pocket PC is
integrated with an email account that uses BlackBerry Internet Service, your wireless service provider must support
wireless email synchronization.
BlackBerry Connect Software User Guide

Turn on wireless email synchronization

1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Services tab.
5. Tap the BlackBerry[CMIME] service book.
6. Tap the Synchronization tab.
7. Select the Wireless Synchronization check box.

Set wireless email synchronization options

1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Services tab.
5. Tap the BlackBerry[CMIME] service book.
6. Tap the Synchronization tab.
7. Verify that the Wireless Synchronization check box is selected.
8. In the Conflicts drop-down list, tap an option to determine whether the email account on your computer or
your Pocket PC takes precedence if you change the same item on both your Pocket PC and the email account
on your computer before synchronization occurs.
• Mailbox Wins: The email account on your computer takes precedence.
• Handheld Wins: Your Pocket PC takes precedence.
9. In the Delete on drop-down list, tap an option to determine whether an email message is deleted from the
email account on your computer when you delete it from the Pocket PC.
• Handheld: When you delete an email message from the Pocket PC, the email message is not deleted
from the email account on your computer.
• Mailbox & Handheld: When you delete an email message from the Pocket PC, the email message is
moved to the Deleted Items or Trash folder in the email account on your computer.
If you select the Mailbox & Handheld option, to permanently remove deleted email messages from the
email account on your computer, tap Purge Deleted.
Note: Some supported email account types or specific mail implementations do not support wireless email synchronization.

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 Email messages

Synchronize email messages manually

If wireless email synchronization is turned on, you can synchronize email messages, email message folders, and
deleted items manually if you do not want to wait for these items to synchronize automatically.
1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
Note: To change accounts, tap Menu > Switch Accounts. Tap BlackBerry.

3. Tap Menu.
4. Tap Synchronize Now.

Access your BlackBerry email message account

1. Tap Start > Messaging.
2. Tap Menu > Switch Accounts.
3. Tap BlackBerry.

Open an email message

1. Tap Start > Messaging.
2. Tap the Inbox drop-down list.
Note: Each service appears as a separate email account. To view the email message folders in the email account that you want
to use, tap the plus sign beside that account.

3. Tap an email message folder.

4. Tap an email message.

Download more content of a long email message

automatically
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Options tab.
5. Select the Enable Auto More check box.

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BlackBerry Connect Software User Guide

Download more content of a long email message manually

1. Open an email message.
2. At the end of the email message, tap and hold More available.
3. Perform one of the following actions:

Action Procedure
Download the next section of the email message. > Tap More.
Download the remainder of the email message. > Tap More All.

Note: If an error occurs when your Pocket PC requests more of the message from the server, the icon is displayed beside the
message in the message list.

Send an email message

Email messages that are sent from or received by your Pocket PC are routed through an existing supported email
account. New email messages are sent from the account that is currently active.
1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
Note: To change accounts, tap Menu > Switch Accounts. Tap BlackBerry.

3. Tap New.
4. Tap in the To field.
Tip: Scroll to the top of the email message to display the Cc and Bcc fields.

5. Type the email address of one or more recipients.

6. Tap in the Subj field.
7. Type a subject.
8. Tap in the text area.
9. Type a message.
10. Tap Send.
Note: To reply to the sender, reply to all, or forward an email message, tap and hold the email message, or tap and hold in the text
area if the email message is open. Tap Reply, Reply All, or Forward.

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 Email messages

Send an email message to a contact in your address book

1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
Note: To change accounts, tap Menu > Switch Accounts. Tap BlackBerry.

3. Tap New.
4. Tap one of the following options:
• To
• Menu > Add Recipient
5. Tap a contact.
6. Tap in the Subj field.
7. Type a subject.
8. Tap in the text area.
9. Type a message.
10. Tap Send.

Send an email message to a contact using the check names

feature
1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
Note: To change accounts, tap Menu > Switch Accounts. Tap BlackBerry.

3. Tap New.
4. Tap in the To field.
5. Type the first few letters of a contact name.
6. Tap Menu > Check Names.
7. Perform one of the following actions:

Action Procedure
Select a contact for whom you have an email address saved. > Tap the contact.
Search for a contact in your organization’s contact list. 1. Tap Menu.
2. Tap Lookup.
3. Tap the lookup result.
4. In the results list, tap a contact.

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BlackBerry Connect Software User Guide

8. Type a message.
9. Tap Send.

Add an attachment to an email message

1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
Note: To change accounts, tap Menu > Switch Accounts. Tap BlackBerry.

3. Tap New.
4. Tap Menu.
5. Tap Add Attachment.
6. In the Folder drop-down list, tap a folder.
7. In the Type drop-down list, tap a file type.
8. Tap a file.
9. Type a message.
Note: When you add an attachment to an email message, the icon indicates that the attachment will be sent directly from the
Pocket PC.
The status bar at the bottom of the screen indicates the maximum attachment file size that is supported. If the attachment is too large,
the Send button is unavailable.

Forward an email message that contains an attachment

1. Tap Start > Messaging.
2. Tap and hold an email message that contains an attachment.
3. Tap Forward.
4. Type a message.
Note: When you forward an email message that contains an attachment, the icon indicates that the server appends the
attachment to the email message before sending the email message to recipients.

Search for a contact in your organization’s contact list

To search for a contact in your organization’s contact list, your Pocket PC must be integrated with an account that
uses BlackBerry Enterprise Server version 3.5 or later for Microsoft Exchange, BlackBerry Enterprise Server version
2.2 or later for IBM Lotus Domino, or BlackBerry Enterprise Server version 4.0 or later for Novell GroupWise.
1. Tap Start > Settings.
2. Tap the System tab.

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 Email messages

3. Tap the BlackBerry icon.

4. Tap the Utility tab.
5. Tap Lookup.
6. Type a contact name.
Tip: You can type the first few letters of a contact name to search for a list of possible matches.

7. Tap Lookup.
8. Tap a lookup result.
9. Tap and hold a contact.
Tip: Tap a contact to view contact information.

10. Perform one of the following actions:

Action Procedure
Compose an email message to the contact. > Tap Email.
Add the selected contact to your address book. > Tap Add.
Delete the selected contact from the lookup results. > Tap Delete.

Note: To add all lookup contacts to your address book, tap Menu. Tap Add All. To delete the lookup results, tap Menu. Tap
Delete Lookup.

Delete an email message

Warning: If wireless email synchronization is turned on and the Delete On option is set to Mailbox & Handheld, email messages that
you delete on your Pocket PC are also deleted from your computer during email synchronization. See “Set wireless email
synchronization options” on page 30 for more information.
1. Tap Start > Messaging.
2. In the message list, tap and hold an email message.
3. Tap Delete.

Delete a saved email message

1. Tap Start > Messaging.
2. Tap the Inbox drop-down list.
3. Tap Saved Items.
4. Tap and hold an email message.
5. Tap Delete.

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BlackBerry Connect Software User Guide

36
 7
Email message settings
Forward incoming email messages to your Pocket PC
About email message folder redirection
Set email message folder redirection
Save email messages that you send from your Pocket PC on your Pocket PC only
About email message filters
Create an email message filter
Manage email message filters
About signatures
Add a signature
About out-of-office replies
Set an out-of-office reply

Forward incoming email messages to your Pocket PC

To change this option using your Pocket PC, your Pocket PC must be integrated with an account that uses
BlackBerry Enterprise Server Version 4.0 or later. If your Pocket PC is integrated with an account that uses an
earlier version of the BlackBerry Enterprise Server, you can use the BlackBerry Connect Desktop for Windows
Mobile to change this setting.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the General tab.
7. Select the Redirect incoming messages to my handset check box.
8. Tap OK.
9. Tap Yes.

About email message folder redirection

If rules within the email account on your computer direct new email messages into different email message
folders, you must specify which email message folders should forward email messages to your Pocket PC. To set
email message folder redirection on your Pocket PC, your Pocket PC must be integrated with an account that uses
BlackBerry Enterprise Server Version 4.0 or later.
BlackBerry Connect Software User Guide

Set email message folder redirection

By default, your email account forwards new email messages that arrive in your inbox to your Pocket PC.
Note: If your Pocket PC is integrated with an account that uses a BlackBerry Enterprise Server, you can also use the BlackBerry Connect
Desktop for Windows Mobile to specify email message folder redirection settings. If your Pocket PC is integrated with an email account
that uses the BlackBerry Internet Service, log in to your email account using a browser on your computer to specify email message folder
redirection settings.

1. Tap Start > Settings.

2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the Folders tab.
7. Tap Selected Folders.
8. Tap Choose Folders.
9. Select the check box beside an email message folder.
Note: Verify that the check box beside your inbox folder is selected. If you do not select the inbox folder, email messages are only
forwarded from the email message folders that you select. To select all your email message folders, including your sent items
folder, select the Select all check box. Email messages that you send from the email account on your computer also appear on
your Pocket PC.

10. Tap OK.

11. Tap Yes.

Save email messages that you send from your Pocket PC on

your Pocket PC only
By default, email messages that you send from your Pocket PC are saved in the email account on your computer.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the General tab.
7. Select the Don’t save a copy to the Sent Items folder check box.
8. Tap OK.
9. Tap Yes.

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 Email message settings

About email message filters

You can create email message filters to specify which email messages are forwarded to your Pocket PC and which
email messages remain in the email account on your computer. Email message filters are applied to email
messages based on the order in which the email message filters appear. If you create multiple email message
filters that could apply to the same email message, place the email message filter that you want to apply first
higher in the list.
To create email message filters on your Pocket PC, your Pocket PC must be integrated with an account that uses
BlackBerry Enterprise Server Version 4.0 or later.

Create an email message filter

By default, the BlackBerry Connect application turns on email message filters that you create. To turn off an email
message filter, see “Manage email message filters” on page 40.
Note: If your Pocket PC is integrated with an account that uses a BlackBerry Enterprise Server, you can also use the BlackBerry Connect
Desktop for Windows Mobile to create email message filters. If your Pocket PC is integrated with an account that uses the BlackBerry
Internet Service, log in to your account using a browser on your computer to create email message filters.

1. Tap Start > Settings.

2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the Filters tab.
Note: If you want email messages that do not meet any email message filter criteria to be forwarded to your Pocket PC, select
the If no filters apply, forward message to handset check box.

7. Tap New.
8. On the Action tab, in the Filter Name field, type a name for the email message filter.
9. Perform one of the following actions:

Action Procedure
Forward email messages to your Pocket PC that meet the email > Select Forward message to handset.
message filter criteria. Note: To send email messages with only the To, Sent, and From
fields to your Pocket PC, select Forward header only.
Do not forward email messages to your Pocket PC that meet the > Select Don’t forward message to handset.
email message filter criteria.

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BlackBerry Connect Software User Guide

10. On the Message tab, type the email message filter information.
From: Type the email address of a sender that you want the email message filter to detect or tap the icon to
select a contact from your address book. If you want the email message filter to detect email messages from
multiple senders, separate the addresses with a semicolon (;).
Sent to: Type the email address of a recipient that you want the email message filter to detect or tap the icon
to select a contact from your address book. If you want the email message filter to detect email messages to
multiple recipients, separate the addresses with a semicolon. You can only specify a distribution list if the list
has a Simple Mail Transfer Protocol (SMTP) address.
Subject: Type a word or phrase that you want the email message filter to detect in the subject line of email
messages. To search for individual keywords, separate them with a semicolon.
Body: Type a word or phrase that you want the email message filter to detect in the body of email messages.
To search for individual keywords, separate them with a semicolon.
11. On the Context tab, type additional email message filter information.
Recipient Type: Set whether the email message filter applies to email messages with your address in the To,
CC, or BCC field. This field applies only to email messages that are sent to your email address; it does not
apply to distribution lists of which you are a member.
Importance: Set the importance level of the email messages that you want the email message filter to detect.
Sensitivity: Set the sensitivity level of the email messages that you want the email message filter to detect.
12. Tap OK.
13. Tap Yes.

Manage email message filters

1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the Filters tab.
7. Perform one of the following actions:

Action Procedure
Turn on an email message filter. > Select the check box beside the email message filter.
Turn off an email message filter. > Clear the check box beside the email message filter.
View or change an email message filter. 1. Tap the email message filter to select it.
2. Tap Edit.

40
 Email message settings

Action Procedure
Delete an email message filter. 1. Tap the email message filter to select it.
2. Tap Delete.
3. Tap Yes.
Change the order in which email message filters apply to 1. Tap the email message filter to select it.
email messages. 2. Tap the up or down arrow to the right of the email message filter to
position it in the list.

About signatures
A signature is added to email messages after you send them. To add a signature from your Pocket PC, your Pocket
PC must be integrated with an account that uses BlackBerry Enterprise Server Version 4.0 or later.

Add a signature
Note: If your Pocket PC is integrated with an account that uses a BlackBerry Enterprise Server, you can also use the BlackBerry Connect
Desktop for Windows Mobile to add a signature. If your Pocket PC is integrated with an account that uses the BlackBerry Internet
Service, log in to your account using a browser on your computer to add a signature. You cannot use the Microsoft Windows Mobile
signature feature to add a signature to email messages that you send from your BlackBerry account.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the Signature tab.
7. Select the Use the following Auto-Signature check box.
8. Type a signature.
9. Tap OK.
10. Tap Yes.

About out-of-office replies

The out-of-office reply is designed to be sent automatically to a contact the first time that contact sends you an
email message. To set an out-of-office reply on your Pocket PC, your Pocket PC must be integrated with an
account that uses BlackBerry Enterprise Server Version 4.0 or later.

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BlackBerry Connect Software User Guide

Set an out-of-office reply

Note: You can also set an out-of-office reply in your email application on your computer. If your Pocket PC is integrated with an account
that uses the BlackBerry Internet Service, log in to your account using a browser on your computer to set an out-of-office reply.

1. Tap Start > Settings.

2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Email Settings tab.
5. Tap Go to Settings.
6. Tap the Out-of-office tab.
7. Select the Use the following out-of-office reply check box.
8. Type an out-of-office reply.
9. Tap OK.
10. Tap Yes.

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 8
Attachments
About attachments
Attachment status icons
View an attachment in the attachment viewer
Download an attachment
Manage vCard contact attachments

About attachments
You can view a message attachment in one of the following ways:
• You can download the attachment to view (and sometimes edit) the attachment in the application in which
the document was originally created, if that application is available on your Pocket PC. Your server specifies a
limit on the size of attachments that you can download.
• You can view the attachment quickly using the attachment viewer if the attachment viewer supports this type
of document. You can view several types of file attachments including .zip, .htm, .html, .doc, .dot, .ppt, .pdf,
.wpd, .txt, .vcf (vCard®), and .xls files. You can also view .bmp, .gif, .jpg, .png, and .tiff image attachments.

Attachment status icons

Attachment Attachment
Description
download icon viewer icon
– – No icon indicates the default status. The attachment is available for your Pocket PC to download or view.
This icon indicates that your Pocket PC has downloaded the attachment.

This icon indicates that the request is pending.

This icon indicates that your Pocket PC does not support the attachment format, or the attachment is
too large.
This icon indicates that an error occurred when your Pocket PC attempted to download or view the
attachment.
This icon indicates that an error occurred when your Pocket PC requested more of the attachment from
the server. The icon appears beside the email message in the message list.

View an attachment in the attachment viewer

1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
BlackBerry Connect Software User Guide

3. Tap an email message that contains an attachment.

4. Perform one of the following actions:

Action Procedure
View content in the attachment viewer. 1. Tap and hold the attachment.
2. Tap Retrieve Content.
3. After the content is retrieved, tap and hold the attachment.
4. Tap View Content.
Note: Some files might be password-protected. To type the password for the
attachment, tap Enter Password.
5. Tap Tools > More to view more of the attachment.
View the table of contents in the attachment viewer. 1. Tap and hold the attachment.
2. Tap Retrieve Table of Contents.
3. After the table of contents is retrieved, tap and hold the attachment.
4. Tap View Table of Contents.
Note: Some files might be password-protected. To type the password for the
attachment, tap Enter Password.

Download an attachment
1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
3. Tap an email message that contains an attachment.
4. Tap and hold the attachment.
5. Tap Download.
6. After the attachment is downloaded, perform one of the following actions:

Action Procedure
Open the attachment. 1. Tap and hold the attachment.
2. Tap Open.
Save the attachment. 1. Tap and hold the attachment.
2. Tap Save As.
3. Type a name for the file.
4. In the Folder drop-down list, tap a folder.
5. In the Location drop-down list, tap a location.
6. Tap Save.

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 Attachments

Manage vCard contact attachments

Contact attachments (vCard .vcf files) contain contact information for a specific user. When you open an email
message that contains a vCard contact attachment, you can view and add the contact information to your address
book.
1. Tap Start > Messaging.
2. Verify that the BlackBerry account is active.
3. Tap an email message that contains a vCard contact attachment.
4. Perform one of the following actions:

Action Procedure
View the vCard contact attachment. 1. Tap and hold the attachment.
2. Tap View Address.
Add the contact information to your address book. 1. Tap and hold the attachment.
2. Tap Add Address.

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BlackBerry Connect Software User Guide

46
 9
Synchronizing data
About wireless data synchronization
Turn on or turn off wireless data synchronization
Send and receive data when your Pocket PC is connected to your computer

About wireless data synchronization

You can synchronize organizer data items such as contacts, calendar entries, tasks, and notes so that the entries on
your Pocket PC and in the email application on your computer are similar. Changes that you make in one location
are also made in the other location. You can turn wireless data synchronization on and off using the Pocket PC.
To use wireless data synchronization for contacts, tasks, or notes, your Pocket PC must be integrated with an
account that uses BlackBerry Enterprise Server Version 4.0 or later. To use wireless calendar synchronization, your
Pocket PC must be integrated with an account that uses a BlackBerry Enterprise Server.
See “Calendar” on page 49 for more information about using the calendar application on your Pocket PC. See the
Microsoft Windows Mobile Help on your Pocket PC for more information about using the contacts, tasks, and
notes applications on your Pocket PC.
Note: To synchronize notes over the wireless network, the notes must contain text only.
The contacts and tasks applications on your Pocket PC and computer might support fields that are not synchronized over the wireless
network.

Turn on or turn off wireless data synchronization

Warning: When you turn on or turn off wireless synchronization for an organizer data item, all of your existing entries for that organizer
data item are deleted from your Pocket PC.

Note: Wireless data synchronization and Microsoft ActiveSync synchronization cannot be turned on at the same time. Before you turn
on wireless synchronization for an organizer data item, you must turn off Microsoft ActiveSync synchronization for that organizer data
item. Connect your Pocket PC to your computer. Microsoft ActiveSync starts and connects to your Pocket PC. On your computer, click
Tools > Options. To turn off Microsoft ActiveSync synchronization for an organizer data item, clear the check box beside the organizer
data item. Click OK. See the Microsoft ActiveSync Online Help for more information about Microsoft ActiveSync synchronization.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the PIM tab.
BlackBerry Connect Software User Guide

5. Perform one of the following actions:

Action Procedure
Turn on wireless synchronization for an organizer data item. > Select the check box beside the organizer data item.
Note: You can select more than one organizer data item.
Turn off wireless synchronization for an organizer data item. > Clear the check box beside the organizer data item.

Note: If your system administrator has disabled wireless synchronization for an organizer data item, data is not synchronized over the
wireless network even if the check box beside that organizer data item is selected. Contact your system administrator for more
information.

Send and receive data when your Pocket PC is connected to

your computer
If your Pocket PC is integrated with an account that uses BlackBerry Enterprise Server Version 4.0 or later, you can
send and receive data on your Pocket PC when it is connected to your computer even if the wireless radio is turned
off. This enables data to be synchronized while your Pocket PC is charging and it enables you to save wireless data
charges because data is not sent over the wireless network.
Note: Microsoft ActiveSync must be installed on your computer and your computer must be behind the corporate firewall.

1. Connect your Pocket PC to your computer and wait for Microsoft ActiveSync to start and connect to your
Pocket PC.
2. If you have set a password for your Pocket PC, when prompted, you must type your password.

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 10
Calendar
About wireless calendar synchronization
Create an appointment
Change an appointment
Create a meeting
Change a meeting
Respond to a meeting invitation

About wireless calendar synchronization

If your Pocket PC is integrated with an account that uses a BlackBerry Enterprise Server, appointments and
meetings are designed to synchronize wirelessly so that entries on your Pocket PC and in the email application on
your computer are similar. To turn on or turn off wireless calendar synchronization, see “Turn on or turn off wireless
data synchronization” on page 47.

Create an appointment
1. Tap Start > Calendar.
2. Tap Menu.
3. Tap New Appointment.
4. Type the appointment details.
5. Tap OK.

Change an appointment
1. Tap Start > Calendar.
2. Perform one of the following actions:

Action Procedure
Update an appointment. 1. Tap the appointment.
2. Tap Edit.
3. Change the information.
4. Tap OK.
BlackBerry Connect Software User Guide

Action Procedure
Delete an appointment. 1. Tap and hold the appointment.
2. Tap Delete Appointment.
3. Tap Yes.

Create a meeting
1. Tap Start > Calendar.
2. Tap Menu.
3. Tap New Appointment.
4. Tap Attendees.
5. Tap a meeting participant.
Note: To add additional meeting participants to your meeting, tap Add. Tap a meeting participant.

6. Tap OK.
7. Type the meeting details.
8. Tap OK.

Change a meeting
1. Tap Start > Calendar.
2. Perform one of the following actions:

Action Procedure
Update a meeting. 1. Tap the meeting.
2. Tap Edit.
Delete a meeting. 1. Tap the meeting.
2. Tap Menu.
3. Tap Delete.

Respond to a meeting invitation

1. Tap Start > Messaging.
2. In the message list, tap an email message that contains a meeting invitation.
3. Tap Menu.

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 Calendar

4. Perform one of the following actions:

Action Procedure
Accept the meeting. > Tap Accept.
Tentatively accept the meeting. > Tap Tentative.
Decline the meeting. > Tap Decline.

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BlackBerry Connect Software User Guide

52
 11
Browser
About the browser
Open the browser

About the browser

Depending on your wireless service provider and your email setup option, more than one browser icon might
appear. Your wireless service provider might also change the browser name to reflect available services.
Use the BlackBerry Browser to view HTML web pages. If your Pocket PC is integrated with an account that uses a
BlackBerry Enterprise Server with Mobile Data Service (BlackBerry MDS Connection Service) enabled, the
BlackBerry Browser also enables you to view your corporate intranet. The Mobile Data Service is designed to
provide the BlackBerry Browser with secure access to the Internet and online corporate data and applications. It
encrypts content using the same encryption standard used to encrypt email messages and other BlackBerry data.
Contact your system administrator for more information.
Use the Internet Browser, which is available from some wireless service providers, to view HTML web pages.
Contact your wireless service provider for more information about Internet Browser support.

Open the browser

1. Tap Start > Programs.
2. Tap BlackBerry.
3. Tap a browser.
See the Microsoft Windows Mobile Help on your Pocket PC for more information about using the browser and
setting browser options.
BlackBerry Connect Software User Guide

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 12
Security
About passwords
Set a password for your Pocket PC
Change your Pocket PC password
Turn off your Pocket PC password
Lock your Pocket PC
Unlock your Pocket PC
Set owner information
Display items on the Home screen
About encryption keys
Regenerate encryption keys

About passwords
You can set a password for your Pocket PC. If you type your password incorrectly, you might be prompted to type
blackberry before you can continue. The next time that you type your password, and on subsequent password
attempts, the characters that you type might be displayed.
If you exceed the number of allowed password attempts, all BlackBerry data is erased from your Pocket PC for
security reasons.
If your Pocket PC is integrated with an email account that uses a BlackBerry Enterprise Server, you might not be
able to change some security options. Contact your system administrator for more information.

Set a password for your Pocket PC

Note: If you have set a password for your Pocket PC using the Microsoft Windows Mobile password feature, turn it off before you set
a password using the BlackBerry Connect application.

1. Tap Start > Settings.

2. Tap the Personal tab.
3. Tap the BlackBerry Security icon.
4. Tap the Password tab.
5. Select the Password Enabled check box.
6. In the Security Timeout field, set the amount of time that your Pocket PC can be unused before the password
is required.
7. In the New Password field, type a password.
BlackBerry Connect Software User Guide

8. In the Confirm field, retype the password.

9. Tap OK.

Change your Pocket PC password

1. Tap Start > Settings.
2. Tap the Personal tab.
3. Tap the BlackBerry Security icon.
4. Tap the Password tab.
5. Verify that the Password Enabled check box is selected.
6. In the New Password field, type a password.
7. In the Confirm field, retype the password.
8. Tap OK.
9. In the Enter Password field, type your old password.
10. Tap OK.

Turn off your Pocket PC password

1. Tap Start > Settings.
2. Tap the Personal tab.
3. Tap the BlackBerry Security icon.
4. Tap the Password tab.
5. Clear the Password Enabled check box.
6. Tap OK.
7. Type the password.
8. Tap OK.
Note: If your Pocket PC is integrated with an account that uses a BlackBerry Enterprise Server, you might not be able to turn off the
password. Contact your system administrator for more information.

Lock your Pocket PC

If you have set a password, you can lock your Pocket PC.
1. Tap Start > Programs.
2. Tap BlackBerry.
3. Tap BlackBerry Lock Device.

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 Security

Unlock your Pocket PC

1. On the Lock screen, tap Unlock.
2. In the Enter Password field, type your password.

Set owner information

Owner information appears on the Home screen.
1. Tap Start > Settings.
2. Tap the Personal tab.
3. Tap the BlackBerry Security icon.
4. Tap the User Info tab.
5. Type your contact information.
6. Tap OK.
Note: If you have set a password for your Pocket PC, in the Enter Password field, type your password.

Display items on the Home screen

You can display items, such as owner information, on the Home screen.
1. Tap Start > Settings.
2. Tap the Personal tab.
3. Tap Today.
4. Tap the Items tab.
5. Select the check box beside one or more items.
6. Tap OK.

About encryption keys

If your Pocket PC is integrated with an account that uses a BlackBerry Enterprise Server, encryption keys are used.
Encryption keys are designed to protect data as it travels between the BlackBerry Enterprise Server and your
Pocket PC. Encryption keys are designed to be generated automatically every 30 days, but you can regenerate
keys manually at any time.

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BlackBerry Connect Software User Guide

Regenerate encryption keys

If your Pocket PC is integrated with an account that uses BlackBerry Enterprise Server Version 4.0 or later, you can
regenerate encryption keys from your Pocket PC. You can also use the BlackBerry Connect Desktop for Windows
Mobile to regenerate encryption keys. See the BlackBerry Connect Desktop for Windows Mobile Online Help for
more information.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Activation tab.
5. Tap Regenerate Keys.

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 13
BlackBerry Connect application settings
View the connection status of the BlackBerry Connect application
View your PIN
Select a BlackBerry service
Register with the wireless network
Manage service books
Suspend or resume the BlackBerry Connect application

View the connection status of the BlackBerry Connect

application
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Status tab. The connection status appears in the Service field.
See “Network status icons” on page 16 for more information about network status icons that indicate the
connection status of the BlackBerry Connect application.

View your PIN

1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Identity tab. The PIN appears in the PIN field.

Select a BlackBerry service

Depending on your wireless service provider, at least one of the following services is available:
• work email service using the BlackBerry Enterprise Server
• personal or work email service using the BlackBerry Internet Service
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
BlackBerry Connect Software User Guide

4. Tap the Options tab.

5. Tap the Connection drop-down list.
6. Tap a service.

Register with the wireless network

When you install and set up the BlackBerry Connect application, your Pocket PC should register with the wireless
network automatically. You can also register with the wireless network manually.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Utility tab.
5. Tap Register Now.

Manage service books

Service books determine which services are available on your Pocket PC. Service books arrive on your Pocket PC
over the wireless network from your wireless service provider.
1. Tap Start > Settings.
2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Services tab.
5. Perform one of the following actions:

Action Procedure
View a service book. > Tap the service book.
Note: A green check mark indicates that a service book has been accepted. A red x indicates that
a service book has not been accepted.
Delete a service book. 1. Tap and hold a service book.
2. Tap Delete.

Suspend or resume the BlackBerry Connect application

When you suspend the BlackBerry Connect application, you cannot send or receive BlackBerry data. All of your
current BlackBerry data, such as email messages and calendar appointments, remains on the Pocket PC. When you
resume the BlackBerry Connect application, and you are in a wireless coverage area, pending data should be sent
and received automatically.
Note: If there is insufficient permanent storage available on your Pocket PC, the BlackBerry Connect application suspends. The
BlackBerry Connect application resumes automatically when sufficient permanent storage becomes available.

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 BlackBerry Connect application settings

1. Tap Start > Settings.

2. Tap the System tab.
3. Tap the BlackBerry icon.
4. Tap the Status tab.
5. Perform one of the following actions:

Action Procedure
Suspend the BlackBerry Connect application. > Tap Suspend.
Resume the BlackBerry Connect application. > Tap Resume.
Turn on the option to suspend the BlackBerry Connect application each time > Select the Suspend At Startup check box.
that the BlackBerry Connect application starts.
Turn off the option to suspend the BlackBerry Connect application each time > Clear the Suspend At Startup check box.
that the BlackBerry Connect application starts.
Turn on the option to suspend the BlackBerry Connect application while your > Select the Suspend While Roaming check box.
Pocket PC is roaming.
Turn off the option to suspend the BlackBerry Connect application while your > Clear the Suspend While Roaming check box.
Pocket PC is roaming.

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BlackBerry Connect Software User Guide

62
Index
A upgrading, 14
activating your Pocket PC using the BlackBerry BlackBerry Connect Desktop for Windows Mobile
Connect Desktop for Windows Mobile, 22 installing, 14
activation, enterprise, 21 BlackBerry Connect Desktop for Windows Mobile,
adding activating your Pocket PC, 22
attachments to email messages, 34 BlackBerry Enterprise Server email setup option
email addresses to the BlackBerry Internet about, 19
Service, 25 BlackBerry Internet Service
signature to email messages, 41 about adding an email address, 25
appointments finding more information, 27
creating, 49 logging in using a computer, 26
deleting, 49 logging in using the Pocket PC, 26
updating, 49 requesting your login password using a computer,
attachments 27
about, 43 requesting your login password using the Pocket
adding to email messages, 34 PC, 27
downloading, 44 setting up for email using a computer, 24
forwarding, 34 setting up for email using the Pocket PC, 23
opening, 44 BlackBerry Internet Service email setup option, about,
saving, 44 19
status icons, 43 BlackBerry service, selecting, 59
browser
viewing, 43
about, 53
Auto More option
opening, 53
request more of an email message using, 31
auto signature
about, 41 C
adding, 41 calendar, wireless synchronization of, 47
changing
B appointments, 49
meetings, 50
BlackBerry account
accessing, 31 changing, password, 56
check names feature, 33
switching to, 31
Conflicts option
BlackBerry Browser setting, 30
about, 53
contact attachments
BlackBerry Connect application adding, 45
about, 13
opening, 45
installing, 14
contacts, searching organization’s contact list for, 34
setting up, 16
BlackBerry Connect Software User Guide

contacts, wireless synchronization of, 47 deleting, 40

creating editing, 40
appointments, 49 turning off, 40
filters, 39 turning on, 40
meetings, 50 viewing, 40
forwarding
D attachments, 34
Delete On option email messages, 32
setting, 30 incoming email messages to your Pocket PC, 37
deleting
appointments, 49 H
email messages, 35 Home screen
filters, 40 displaying items on, 57
meetings, 50
saved email messages, 35 I
service books, 60
icons
displaying items on the Home screen, 57 attachment status, 43
downloading attachments, 44
network status, 16
installing the BlackBerry Connect application, 14
E
installing the BlackBerry Connect Desktop for
email message folder redirection Windows Mobile, 14
about, 37 Internet Browser
setting, 38 about, 53
email message redirection, 37
email messages L
adding attachments to, 34 locking your Pocket PC, 56
deleting, 35 logging in to the BlackBerry Internet Service
forwarding, 32 using a computer, 26
opening, 31 using the Pocket PC, 26
replying, 32 lookup feature, 34
requesting more automatically, 31
requesting more manually, 32 M
sending, 32
managing service books, 60
encryption keys meetings
about, 57 creating, 50
regenerating, 58 deleting, 50
enterprise activation, 21 responding to invitations, 50
updating, 50
F modifying
filters appointments, 49
about, 39 filters, 40
changing the order of, 40 meetings, 50
creating, 39

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 Index

N electronic devices, 10
network status icons, 16 hearing aids, 10
new features, 13 high heat, 10
notes, wireless synchronization of, 47 liquids and foreign objects, 9
other medical devices, 10
O pacemakers, 10
opening posted facilities, 11
attachments, 44 saving
browser, 53 attachments, 44
email messages, 31 sent email messages, 38
organization’s contact list, searching, 34 searching an organization’s contact list, 34
out-of-office reply sending and receiving data when your Pocket PC is
about, 41 connected to your computer, 48
setting, 42 sending email messages, 32
to a contact, 33
owner information
setting, 57 using the check names feature, 33
sent email messages
P saving, 38
service books
password deleting, 60
about, 55 viewing, 60
changing, 56 setting
setting, 55 email message folder redirection, 38
turning off, 56 out-of-office reply, 42
personal identification number, viewing, 16, 59 owner information, 57
prerequisites password, 55
setting up the BlackBerry Connect application, 15
wireless email synchronization options, 30
setting up the BlackBerry Connect application, 16
R signature
redirecting incoming email messages to your Pocket about, 41
PC, 37 adding, 41
regenerating, encryption keys, 58 synchronizing data when your Pocket PC is connected
registering with the wireless network, 60 to your computer, 48
requesting synchronizing email messages manually, 31
BlackBerry Internet Service login password using
a computer, 27 T
BlackBerry Internet Service login password using
tasks, wireless synchronization of, 47
the Pocket PC, 27 third-party backup tools, warning about using, 14
responding to meeting invitations, 50 third-party synchronization tools, warning about
using, 14
S turning off
safety information, 9 filters, 40
aircraft, 10 password, 56
driving, 9 wireless data synchronization, 47

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BlackBerry Connect Software User Guide

turning on attachments, 43
filters, 40 filters, 40
password, 55 personal identification number, 16, 59
wireless data synchronization, 47 service books, 60
wireless email synchronization, 30
W
U wireless calendar synchronization
unlocking your Pocket PC, 57 about, 49
updating wireless data synchronization
appointments, 49 about, 47
meetings, 50 turning off, 47
upgrading the BlackBerry Connect application, 14 turning on, 47
wireless email synchronization
V about, 29
vCard contact attachments setting options, 30
adding, 45 synchronizing email messages manually, 31
opening, 45 turning on, 30
viewing

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©2007 Research In Motion Limited
Published in Canada.