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    Restaurant Reservation (订餐服务)

    Uploaded by

    mackybhoyamores
    Taking restaurant reservation

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Restaurant Reservation (订餐服务)

    Uploaded by

    mackybhoyamores
    41 views6 pages
    Taking restaurant reservation

    Original Title

    Restaurant Reservation( 订餐服务)

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

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    Taking restaurant reservation

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    41 views6 pages

    Restaurant Reservation (订餐服务)

    Uploaded by

    mackybhoyamores
    Taking restaurant reservation

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 6

    logo logo

    Standard Operating Procedure


    XX
    Company : XX Hotel Management Limited

    Reference No.
    FO-CON-18

    epartment: Front Office epartmentConcierge

    ate
    !"1" 11 8

    #itle: Re$ta%rant Re$er&ation

    'age
    1 1 'age 1 Of 1
    Why is this task important for you and our guests?
    !"#
    Answers $ %:
    1. (e m%$t recommend nice re$ta%rant$ to o%r g%e$t$.
    & ' () * + ,
    !. (e can increa$e g%e$t $ati$faction.
    & -./ 01,
    ). emon$trate my profe$$ionali$m.
    23& 4,
    *. + %nder$tand t,e importance of t,i$ $er&ice for o%r g%e$t$.
    &-5 !"6,
    #a$- . Re$ta%rant Re$er&ation
    'age 1 of /
    logo logo
    WHAT / STEPS
    78
    HOW/ STA!A"!S
    9 /7
    Training #uestion$ How we ta%k
    . :
    10 Hotel Re$ta%rant re$er&ation
    ;
    <= >,
    ?5@"A,
    Recommend Hotel Re$ta%rant$ to t,e g%e$t
    fir$t.
    ) ,
    B CD E
    Hotel Re$ta%rant men%$ 1ill 2e a&aila2le and
    %pon re3%e$t4 re$er&ation$ 1ill 2e made.
    FG"AHI.J K L9
    ;.
    5$ing a Re$ta%rant 6oo-ing 7,eet4 o2tain t,e
    g%e$t8$ name4 n%m2er of people in t,e party4
    time of re$er&ation and re$ta%rant name.
    M@ ; N O P 4 Q:
    R4 @4 ; 4 .
    Note all $pecial re3%e$t$.
    S "A.
    QT"AUV WB U X
    YZ[\U]^_UO - ` #
    Y
    Y ab c@B #
    b d#
    e"fgh i #Y
    Y B CD EUM&
    BjkU.Jl*m K,Y
    U
    (,ic, re$ta%rant $,o%ld 2e recommended
    fir$t9
    n^) 9

    (,ere can + find t,e Re$ta%rant 2oo-ing
    $,eet9
    & o HI ` ; 9
    (,at information do + need to ta-e9
    & e" pqr9
    Y ca]^_Ust u/ c
    #a$- . Re$ta%rant Re$er&ation
    'age ! of /
    logo logo
    WHAT / STEPS
    78
    HOW/ STA!A"!S
    9 /7
    Training #uestion$ How we ta%k
    . :
    WvUwB 7X x q
    ry ,
    U (X hZ@x fg ,
    Y
    !0 O%t$ide re$ta%rant re$er&ation
    z ;
    +f t,e g%e$t re3%ire$ recommendation$ a2o%t
    o%t$ide re$ta%rant4 ma-e $%gge$tion$ according
    to t,e g%e$t$ preference4 $%c, a$ location4
    c%i$ine and $tar rating.
    QTe"& ) z 4 FG
    {\) 4 Q: |}4 K~ 4
    .

    Ho1 do + -no1 t,e g%e$t preference9
    & {\ 9
    Y ab c@B #
    b d#
    e"fgh i #Y
    )0 Recommendation
    )
    #,e Concierge $,o%ld log onto t,e $y$tem to
    $earc, t,e information.
    7
    O qr .
    7elect a re$ta%rant and ad&i$e t,e g%e$t a2o%t
    t,e re$ta%rant$8 feat%re$4 di$tance from t,e
    ,otel and 2%$ine$$ ,o%r$.
    h 4 S4
    I .
    +n order to 2etter %nder$tand t,e g%e$t8$ need$4
    a$- 3%e$tion$ regarding nat%re of t,e meal4
    type of c%i$ine de$ired and t,e location de$ired.
    Confirm t,e re$ta%rant 1it, t,e g%e$t.
    ?\|5eA4 @O
    (,ere can yo% $earc, for t,e information9
    & o HI ` qr 9
    (,at -ind of information do 1e need to get
    from g%e$t9
    & e" pqr 9
    Y&( ) \B
    U mK ,y o
    )"" , c
    U@ \, a
    *U ,,,Y
    Y\ ,u : }U e
    #a$- . Re$ta%rant Re$er&ation
    'age ) of /
    logo logo
    WHAT / STEPS
    78
    HOW/ STA!A"!S
    9 /7
    Training #uestion$ How we ta%k
    . :
    S 4 { K I |}4
    B .
    " i #Y
    *0 Ma-e 2oo-ing
    9 ;
    Call t,e re$ta%rant and 2oo- a ta2le according
    to g%e$t8$ re3%e$t.
    FG"A9 ;.
    Note confirmation n%m2er or Order #a-er8$
    name on t,e Re$ta%rant Card or a Hotel #a;i
    Card and note t,i$ on t,e re$er&ation card.
    ; Ro
    ; .
    Confirm 1it, t,e g%e$t a2o%t t,e Re$ta%rant
    6oo-ing and $end t,e Re$ta%rant card to t,e
    g%e$t$8 room or ,and it directly to t,e g%e$t.
    ; 4 ;
    ` .
    (rite clearly and legi2ly on t,e Re$ta%rant
    card and pro&ide all detail$ and completed
    addre$$.
    o ; |-OO qr !
    |.
    (,y do 1e need to note t,e confirmation
    n%m2er or t,e order ta-er8$ name9
    & e" \
    9
    Y \U a U& "
    t u @,Y
    Y/ cUu: },e"h i ,
    Y
    \Ui y a!""" ,
    Y
    Y]^_Ui y a!""" ,
    e" 4 #Y
    Y \U 4U 1 #1<:)U
    4)"= , $#
    a,,,
    Y R#
    Y a,,,,
    Y]^_U \?, a
    #a$- . Re$ta%rant Re$er&ation
    'age * of /
    logo logo
    WHAT / STEPS
    78
    HOW/ STA!A"!S
    9 /7
    Training #uestion$ How we ta%k
    . :
    ,
    (,y i$ it important to note t,e e;act addre$$
    all nece$$ary detail$ on t,e card9
    o ; |-OO !
    qr |!" 9
    *0 >;tra $er&ice
    .J z
    Offer tran$portation a$$i$tance.
    )
    (,at tran$portation co%ld t,at 2e9
    ha 9
    Y]^_e"
    #
    i ! dU& HI
    fgB,
    @ha*"" ,
    #a$- . Re$ta%rant Re$er&ation
    'age < of /
    logo logo
    Summary &uestions :
    1. (,ic, re$ta%rant $,o%ld 2e recommended fir$t9
    n^) 9
    !. Ho1 do 1e -no1 1,ic, e;ternal re$ta%rant$ $,o%ld 2e recommended9
    & ) h 9
    ). (,at -ind of information do 1e need to get from g%e$t in order to ma-e a 2oo-ing9
    & e" pqr\9 9
    *. (,y do 1e need t,e confirmation n%m2er or order ta-er8$ name9
    & e" \ 9
    ow ask the Trainee to practice the who%e task from start to end to test competency'
    o _ ` 7I
    #a$- . Re$ta%rant Re$er&ation
    'age / of /

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