Summer I nternship report

Top ic of Re se arch :
Employee
Satisfaction
Con d u cted A t:
Falcon Pumps Pvt.
Ltd.
2
nd
Se m M.B.A.:
S ub mit t e d
T o:
Gujarat Technological
University.
A c ad e m ic
Y e ar:
2009-20
!.".#hah $ijapur%ala &nstitute o' (anagement
re p ared
By:
)&(P*L +.
+*(,L&-*

Declaration
I, Dimpal Ravjibhai Ramoliya, hereby declare that the project work entitled
EMPLOYEE !"I#!$"IO%& i' a re'(lt o) my own work and my indebtne'' to
other work*p(blication, i) any, have been d(ly acknowled+e,
Place- .!DOD!R! i+nat(re-
Date- /Dimpal R, Ramoliya0
2
Pre) ace
One a'pect o) M1! Pro+ramme i' to make 't(dent' aware
re+ardin+ the di))erence between the theoretical knowled+e and it' practical
application in admini'tration on di))erent department,
!' 't(dent o) mana+ement, it i' a plea'(re to (nder+o the
practical trainin+ , #or 2(mmer Intern'hip Project o) 3 to 4 week' a)ter
completin+ M1!56 'eme'ter made comp(l'ory by 7"8 to take depth knowled+e
o) partic(lar department I decided to join one o) the be't pvt, ltd, FALCON
PUMPS PVT LTD. It wa' enrichin+ e9perience )or me,
I have learnt lot' )rom my trainin+ which enhance knowled+e, "he
report contain' the in)ormation abo(t overview o) company which main contain'
re'earch o) 2Employee ati')action o) the or+ani:ation,
.
!cknow led+ ement
I am DIMPAL RAVJIBHAI RAMOLIYA 't(dent o) ;
rd
'eme'ter at $,<,
hah .ijap(rwala In'tit(te O) Mana+ement, "hi' trainin+ +ive me nece''ary
knowled+e and enco(ra+ement,
#ir't o) all I wo(ld like to thank #!L$O% P8MP P.",L"D,& )or +ivin+
me the permi''ion and make '(ch a nice report,
I am al'o thank)(l to =R Mana+er <omal O:a who ha' +iven me all the
in)ormation abo(t their or+ani:ation, I am al'o thank)(l to all the 'ta)) member'
and head o) all department )or their kind co5operation and '(pport to provide
nece''ary in)ormation,
I wo(ld like to thank honorable project +(ide Dr, Raje'h <haj(riya >
)ac(ltie' o) the in'tit(te )or nece''ary +(idance,
/
E9ec(tive (mmer y
People are the mo't important and val(able re'o(rce every
or+ani:ation ha' in the )orm o) it' employee', People enter into or+ani:ation with
certain characteri'tic' b(t 'o many time' certain )actor like poor mana+ement, poor
workin+ condition, nat(re o) job, location o) )irm in)l(ence their behavior at work
place, "he rea'on )or my intere't in 'ati')action 't(die' beca('e it i' a key drive to
corporate '(cce'' i) controllable, "he co't o) di''ati')action to b('ine'', ('(ally
e9pre''ed in term' o) lo't prod(ctivity, o, we can 'ay balance 'ati')action i' one
o) the important area' that directly contrib(te to ward' prod(ctivity > e))icient
r(nnin+ o) an or+ani:ation, "hi' 't(dy al'o help' to di'cover the ca('e' o)
ab'enteei'm which (ltimately help' the or+ani:ation in achievin+ their +oal
?(ickly 'o it i' an indicator to the or+ani:ation,
!' i 'tarted workin+ on the Employee ati')action&, it appear'
me ?(ite 'imple b(t a)ter +oin+ depth I (nder'tand it' 'i+ni)icance, #or thi'
problem I prepared my'el) to )ace manpower o) man()act(rin+ (nit, It' not an ea'y
ta'k to reco+ni:ed that employee' are replyin+ 'ame a' they are )eelin+ in
or+ani:ation, !ll the ?(e'tion' were prepared a' employee' didnt he'itate to +ive
an'wer abo(t their workin+ place,
!ll the data collected )rom employee' > worker' )or the )acilitie'
provided by mana+ement > al'o the payment 'tr(ct(re +ot interpret, "he analy'i'
+ive' the re'(lt o) mo't o) the employee' are 'ati')ied with the mana+ement
activitie', !' a re'earch part there 'ome e9pectation' came into pict(re o)
employee' which can help mana+ement to take )(rther deci'ion' to improve
prod(ctivity by more employee 'ati')action,
0
Inde9
Sr.no Particular P.no.
@, Ind('try Overview A
B, $ompany Overview C
;, =(man Re'o(rce Department BC
D, Objective o) the Re'earch ;E
E, Re'earch Methodolo+y DF
3, Data !naly'i' > Interpretation DE
A, #indin+' EA
4, (++e'tion' EC
C, $oncl('ion 3@
@F, 1iblio+raphy 3;
@@, !nne9(re 3D
1
Industry Over view
2
I n d ( 't r y over v iew
Ori+inally ('ed in I"!LY, '(bmer'ible wa'tewater p(mp' )ir't
were 'een in the 8nited tate' in the mid5@CEF
"he '(bmer'ible wa'tewater p(mp > Motor' became pop(lar in
the early @C3F', when a +(ide5rail 'y'tem wa' developed to li)t the p(mp
o(t o) the pit )or repair, "hi' ended the dirty and 'ometime' dan+ero(' ta'k
o) 'endin+ people into the 'ewa+e or wet pit, 7rowth o) the '(bmer'ible )or
wa'tewater p(mpin+ 'ince ha' been dramatic, a' an increa'in+ n(mber o)
'peci)ic' and ('er' learned o) it' advanta+e', "wo cla''e' o) '(bmer'ible'
e9i't, "he 'maller (nit', commonly called 'ewa+e ejector', are ('ed in
home and li+ht commercial application'G they normally handle (p to B5inch
'pherical 'olid' and ran+e )rom @,;hp to B hp,
"he p(mp i' e))icient ?(ite in operation, 'a)e to in'tall and
per)orm' lon+ and reliably, the '(bmer'ible wa'tewater p(mp i' ('ed
primarily )or wet5pit 'ewa+e li)t 'tation' and )or ind('trial '(mp or proce''
e))l(ent application', ! common ('e )or 'mall p(mp' i' to move e))l(ent
)rom tank to di'po'al in 'eptic tank 'y'tem',
Lar+e and 'mall (nit' are ('ed in a variety o) way' in the home,
#arm motel, 'chool, marine, commercial b(ildin+, ind('trial plant and
m(nicipal 'ewa+e and 'torm water 'y'tem', (bmer'ible p(mp' have been
proven over the la't hal) o) a cent(ry, di'provin+ tho'e 'keptic' who
ori+inally ?(e'tioned how an electric motor5powered p(mp co(ld r(n
(nder water, Ori+inally developed in I"!LY, million' now are ('ed daily
thro(+ho(t the world to p(mp clear, raw water and wa'te water,
3
Company Profile
9
$OMP!%Y O.ER.IEH
Na !" O# T$" Co !% a n& 4 #!L$O% 81MERI1LE P.",L"D
R " i' t" r "( o# # i c" - (rvey %o, ;C*D,bh, =otel <ri'hna Park,
7ondal road,%=54b,.avdi ind('trial area,
Rajkot5;3FFFD,/7(jarat0 India,
B a n ) "r' - 1ank o) 1aroda,
=D#$
B o a r( o# D i r"c t o r ' - Mr, Dhirajlal I, (va+iya
Mr, <amalnayan R, ojitra
A u( i t o r' - RP$% $o,
C o nt a ct no. - C@5B4@5B;AF4F@*B*;*D
F a * n o . - C@5B4@5B;ADDBB
+!ai l - in )oI)alcon' (b er' ib le,co m
,"- Si t " - w ww ,)al co n'( b m er 'i b l e, c o m
Y " a r o# + ' t a - l i' $ ! "nt - B4
th
October,@CCD
N a tur" o # Bu ' i n " ' ' - Man()act(rin+ 8nit
C o ! % a n& Stru c tur" - Private Limited company
P r o (uct Pr o # il " - (bmer'ible,Openwell,Monoblock >
el) Primin+ P(mp'
0
1ack+ro(nd > I nception o) the co mpan y
#alcon e'tabli'hed in B4
th
October @CCD in the name o) 2#alcon
En+ineerin+, %ow they are r(nnin+ name #alcon (bmer'ible pvt, Ltd,&
"oday #alcon i' one o) the be't in the Indian p(mp ind('try a' )ar a' the
?(ality, de'i+n > per)ormance in concerned, "he main objective o) o(r R>D
department i' to develop ener+y e))icient technolo+y and de'i+n 'o that 'o that they
'ave h(+e ?(antity o) val(able electrical ener+y o) o(r nation,
.3 and newly la(nched .4 '(bmer'ible p(mp' i' the re'(lt o) R>D e))ort,
He take pride to 'ay that we are the )ir't to +et EF )eet per 'ta+e in .3 '(bmer'ible
p(mp, and the e))iciency o) they prod(ct i' more than I- 4F;D 'tandard', which i'
the re'(lt' o) 'el) involvement and deep intere't in de'i+n and development in
p(mp technolo+y o) Mr, Dhirajlal (va+ia )or thi' achievement and he had
received in B3
th
J(ly BFFD new Delhi .UDYO/ BHARATI A,ARD0 > al'o
received .UDYO/ RATTAN A,ARD0 o) e9cellent in prod(ctivity, ?(ality,
innovation > mana+ement pre'ented by Dr, Dhi'hma %arain in+h /=onorable
)ormer +overnor o) "amil nad( > a''am0 and al'o )alcon '(bmer'ible wa'
accredited with IO,

.i'ion o) the compan y

"o be the mo't co't e))ective man()act(rer and
di'trib(tor' o) '(bmer'ible' on the we't coa't o) India, #alcon will concentrate on
the development o) ?(ality prod(ct' )or the a+ric(lt(re > dome'tic application',
#alcon will promote in5ho('e ?(ality awarene'' thro(+h trainin+ pro+ram' and
work'hop',
Mi''ion o) the compan y
It i' their endower to achieve and maintain e9cellence and leader'hip in
whatever )ield they are in both with in India and internationally,
"hey 'hall achieve thro(+h maintainin+ prod(ct and 'ervice' that match
world cla'' ?(ality and 'tandard',
"heir national and international prod(ct' are available at a))ordable price',
"hey al'o en'(re that o(r prod(ct have hi+he't 'tandard' o) per)ormance a'
?(alitative and ?(alitative level,
"o achieve +O1 i,e, @FFK e9port,
2
L ( a lity p olicy
"he bea(ty o) prod(ct that deliver' o(t'tandin+ ?(ality and +reat
per)ormance, "he bowl impeller 'et i' de'i+ned hydra(lically to match with each
other )or the 'peci)ic )low, head and load 'o a' to achieve the ma9im(m o(tp(t,
He have hi+hly5?(ali)ied pro)e''ional' who keep a tab on the man()act(rin+
proce'' and doe' not allow any di'crepancie' in the prod(ct, Each #alcon P(mp 'et
i' pa''ed thro(+h 'trin+ent in'pection and te'tin+ be)ore it reache' to the val(ed
c('tomer, L(ality )eat(re' maintained by company are a' blow,
#alcon p(mp i' made )rom 1ody with hydra(lic e))icient de'i+n compare
to conventional p(mp,
E9tra o(tp(t by ;FK to DFK compare to old de'i+ned $,I, P(mp',
;EK 'avin+' o) electricity compare to conventional $,I, P(mp',
8ni)orm o(tp(t )or many year' witho(t any kind o) )ail(re,
.ery lon+ li)e even in 'alty and 'andy water,
7ive' @3 ho(r' o(tp(t )rom the 4 ho(r' availability o) electricity,
#alcon p(mp 'et' r(n at very low volta+e,
BEK die'el 'avin+ in ca'e o) 7en'et* alternator
.
Pr od(ct Pro)ile
V23 SUBM +RSI BL + PUMP S+T
@FFK reliability in yo(r a+ric(lt(re
irri+ation
=P Ran+e - A,E M 3F
=ead Ran+e - @B M ;BE
Ma9im(m Di'char+e - 4EF M @AEF LPM
Dia, - @B4mm OD
V24 SUBM+RSI BL+ PUMP S+T
=P Ran+e - ; M BE
=ead Ran+e - BE M DFF
Ma9im(m Di'char+e - EEF M @;FF LPM
Dia, - @DBmm OD
/
V24 SLIM SUBM +RSI BL + PUMP S+T
=P Ran+e - ; M BE
=ead Ran+e - BE M DFF
Ma9im(m Di'char+e - EEF M @;FF
LPM
Dia, - @BEmm OD
V25 SUBM +RSI BL + PUMP S+T
D& p(mp' )or @FFK reliability in yo(r
1ore,
=P Ran+e - F,E M @,BE
=ead Ran+e - BF M @BB
Ma9im(m Di'char+e - BF M EE LPM
Dia, - C3mm OD
0
V26 SP+ CIAL SU BM +RSI BL + PU M P S+T
;& p(mp' )or @FFK reliability in yo(r
bore,
=P Ran+e - F,E M @,F
=ead Ran+e - BF M 3F
Ma9im(m Di'char+e - ;E M EF LPM
Dia, - A;mm OD
OP+N ,+LL V+RT ICAL P UM P S+T
M(ltip(rpo'e r(++ed > e))icient
Hell p(mp' )rom #alcon (bmer'ible,
=P Ran+e - F,E M @F
=ead Ran+e - ;F M EF
Ma9im(m Di'char+e - ;FF M @EFF LPM
1
O P+N ,+LL H O R I 7 O NTAL P U M P
S+T
M(ltip(rpo'e r(++ed >
E))icient well p(mp',
2
!rea O) Op er ation
3
$ompetitor ' I n)ormation
"here are 'o many companie' in the pre'ent era, which are
man()act(rer o) the '(bmer'ible p(mp', In today' +lobali:e world the
competition i' each and every place, o it i' m('t to make the per)ect 'trate+y
a+ain't it 'o that the )irm or the or+ani:ation can +et the top po'ition,& $ompetition
in'pire' the per'on to work harder and harder, "he inten'ity o) competition in an
ind('try i' neither a co incident nor a bad l(ck rather competition in an ind('try i'
rooted in it' (nderlined economic 'tr(ct(re and +oe' where beyond the behavior o)
c(rrent competitor', $ompetition provide' the c('tomer' very +ood prod(ct with
reliable price,
! +oal o) competitive 'trate+y all b('ine'' (tility in an ind('try i' to )ind a
po'ition in the ind('try where company can be't de)end it'el) a+ain't competitive
)orce' can in)l(ence them in it' )avor, "he'e )orce' are potential entrant', b(yer',
'(b'tit(te', '(pplier' > rivalry amon+ e9i'tin+ )irm',
In brie) we can 'ay that it i' very hard to '('tain in the competition, 1(t it
will brin+ the new innovation in the prod(ct, new mana+ement theorie', (pdatin+
in the marketin+ 'trate+y, c('tomer 'ati')action, and leadin+ po'ition in the c(rrent
market 'it(ation,
9
.Falcon 'u-!"r'i-l"' %8t. Lt(...0 have many competitor' '(ch a',
!roma hi+h5tech ltd
"e9mo ind('try
Rin+5man pvt, Ltd,
L(bi p(mp' Ltd,
$RI p(mp' Ltd,
.ar(na p(mp' Ltd,
"rilo'kar p(mp' Ltd,
O'wal p(mp' Ltd,
Hater man p(mp' Ltd,
hakti p(mp' Ltd,
1ha+wati En+ineerin+,
Dhananjay electric en+ineerin+,
#ield kin+ p(mp' Ltd,
<iwi p(mp' Ltd,
Hell p(mp' Ltd,
<i'hor p(mp' Ltd,
20
In)r a'tr(ct(r al # acility
#alcon p(mp' Pvt, Ltd, i' hi+hly competent in it' in)ra'tr(ct(ral
'et (p in AEFFF '?, )t, area, It po''e'' machinerie' > e?(ipment that are not only in
t(ne with the pre'ent +eneration technolo+y b(t are al'o de'i+ned in the manner
that their )ittin+' can be chan+ed a' per technolo+ical advancement' end
c('tomi:ed re?(irement',
"h(', thi' in)ra'tr(ct(ral component' not only lower the co't o)
prod(ction, which in t(rn help' it' prod(ct' to be priced competitively, b(t al'o
prepared them )or demandin+ )(t(re 'it(ation and pro'pect', $ompany ha' 'tate5o)
the art man()act(rin+ (nit that brin+ world cla'' prod(ct', "he company al'o
trained it' pro)e''ional' )rom time to time that they can +et the be't prod(ct',
To t a l in# r a ' t ructu r " i' o #9.
$orporate O))ice 5 @BFFF '?, )eet
Prod(ction Plant 5 EFFFF '?, )eet
R > D Divi'ion 5 @BFFF '?, )eet
ervice tation 5 EFFF '?, )eet
$on)erence hall > 5 3FFF '?, )eet
7(e't Room
Mechanical Lab 5 @EFF '?, )eet
2
!ch ievement, ! ward'
#alcon P(mp' ha' +ained many award' )or it' contin(o(' innovation
in it' de'i+n > technolo+y, ince inception/@CCD0,
#alcon ha' introd(ced @
't
time in market CF )t, o) v54 p(mp > EF )t, o) v53 p(mp
take a po'ition o) newly inventor in '(bmer'ible ind('try,
#alcon had received UDYO/ BHARATI A,ARD& )or e9cellent in prod(ctivity
> innovation a' on J(ly B3, BFFD,
It had al'o received UDYO/ RATAN A,ARD& #or ?(ality > mana+ement by
Dr, 1hi'hma %arayan in+h /=onorable )ormer +overnor o) "amilnad( > !''am0,
$ompany ha' al'o accredited by IO
22
Or+an i:ation tr(ct(re
2.
7row th o) the $ompan y
2/
#( t(re P lan'
!' we race toward' B@
't
cent(ry with new hope' and new e9pectation', It i'
imperative that we appreciate the world aro(nd (' i' chan+in+ rapidly throwin+
Open +reat challen+e' and inn(merable opport(nitie', Driven by the In)ormation
"echnolo+y, we are witne''in+ phenomenal chan+e' in the world o) channel o)
di'trib(tion in the market,
"o provide the c('tomer with be't )acility and the be't a)ter 'ale' 'ervice i'
the main aim o) the )alcon +ro(p, "o brin+ o(t the late't innovation in the prod(ct
with the hi+h per)ormance with the lon+ prod(ct li)e i' the )(t(re plan o) the )alcon
+ro(p,
#alcon '(bmer'ible ha' ambitio(' pro+ram' )or the )(t(re, In addition to
increa'e the prod(ction capacity, #alcon i' en+a+ed to keep a pace with chan+in+
environment, #alcon i' +oin+ to introd(ce vario(' type' o) hi+h technical p(mp',
!ccordin+ to the market demand > )(t(re )alcon al'o want' to increa'e it'
prod(ction capacity re+ardin+ )(t(re re?(irement and local a' well a' national >
international demand 'ho(ld be 'ati')ied,
"he )(t(re plan o) Falcon i' not only aim o) any company +rowth and
e9pendit(re i' al'o re?(ired )or it each and every company have itN' own )(t(re
plan thi' make' a company to increa'e itN' 'tat(' in market,,
20
HO " ! naly'i'
wot analy'i' re)er' to the proce'' o) knowin+ 'tren+th and weakne'' internally
and opport(nitie' and thread' e9ternally,
wot analy'i' i' ('e)(l )or )ramin+ 'trate+ie' and tactic', "hi' i' more
cr(cial a'pect )or all companie' to draw o(t their 'tron+er area a' well a' it'
weaker area and to match it with opport(nitie' and threat' which e9i't o(t'ide,
STR+N/TH:
#alcon (bmer'ible ha' a +ood market in R(ral Market,
"echnically ?(ali)ied and e9perienced pro)e''ional' team,
#oc(' and inve'tment in e?(ipment, manpower and time )or R > D and de'i+n,
Inten'ive monitorin+ and control on man()act(rin+ and te'tin+ proce'',
$ontin(o(' 'kill enhancement and improvement thro(+h trainin+ o) the manpower
a''ociated,
@FFK on time delivery and hi+h 'tandard' o) 'ervice,
Ethical and )air in their dealin+ with one and all,
#alcon provide' val(e )or money
It i' the inventor o) CF )t, per 'ta+e in v54p(mp, EF )t, per 'ta+e in v53 p(mp,
It ha' )ewer price' in compari'on to other companie',
It prod(ce' ?(ality prod(ct', it ha' +ood name in the market,
#alcon' employee' are very m(ch loyal in nat(re,
#alcon i' 'it(ated near %ational =i+hway 451 place,
21
OPPORTUNI TI +S
It ha' +ood opport(nity )or E9port',
#alcon may prod(ce 'pare5part' o) the prod(ct,
It ha' very m(ch +ood '(pport o) 7overnment beca('e o) noble ca('e done by
#alcon,
#alcon i' able to in'tall !P or MRP 'y'tem' in the plant,
#alcon i' able to make it' prod(ct more e))ective and e))icient and ener+y 'avin+,
"he company ha' many new item' to come in the market which are in work in
pro+re'',
It ha' +ood prod(ction o(tp(t daily,
#alcon i' able to e'tabli'h another plant )or more prod(ction, to )(l)ill the demand
o) c('tomer',
,+A;N+SS:
"hey +ive le'' 'alary in compari'on to other 'ame prod(cin+ companie',
Many area o) the 7(jarat are not more aware abo(t the #alcon' prod(ct',
"hey dont (pdate their record' weekly,
"hey al'o dont have +ood web'ite, 'o that anybody can +et healthy in)ormation
abo(t the company,
22
THR+ATS:
"echnolo+ical )actor i' a+ain threat to the company a' it ha' the be't > co'tlie't
technolo+y in'talled in their plant,
"hreat in the +lobal market i' alway' there d(e to +lobal competition,
It i' very important to know abo(t HO" /'tren+th, weakne'', opport(nity, and
threat0 analy'i' )or the any company, to '('tain in the market, !bove point'
'ho(ld be know company competitor' and company al'o, "hen a)ter company
taken deci'ion abo(t 'trate+y, o, 'wat analy'i' i' important )or company,
23
29
Human Resou r ce
Department
.0
In trod(ction
"he policie' and practice' involved in carryin+ o(t the
people& or h(man re'o(rce a'pect' o) a mana+ement po'ition, incl(din+
recr(itin+, 'creenin+, trainin+, rewardin+, and apprai'in+&,
5 7ary De''ler
#alcon ha' eparate =(man Re'o(rce Department,
$ompany believe' that !ny Or+ani:ation' e9i'tence i' not po''ible witho(t
Employee'*Horker', o $ompany +ive' more important to =(man Re'o(rce
Mana+ement > company' per'onal i' one o) the e))icient one,
D(rin+ my trainin+ at #alcon I )o(nd that there i' an Ideal
Manpower Mana+ement > all employee' and worker' are 'ati')ied with the
company, In 'hort, =(man Re'o(rce Mana+ement i' the proce'' o) bindin+ people
> Or+ani:ation to+ether 'o that objective' o) each are accompli'hed,
=(man Re'o(rce department i' '(ch a department that
incl(de' many )(nction' likeOOOOOO,,
Proc(rement o) the employee'
Job analy'i'
election
Promotion
Per)ormance apprai'al
"rainin+ > Development
$areer development
$ompen'ation
.
Ti !in S&'t " !
=R # ( n c tio n'
, ,o or r) )i in n H Ho our' ur' @F ho(r'
S$ S$i i#t #t B 'hi)t'
, ,o or r) )"r' "r' T Ti i! !" " 4-;F a,m, to @-FF p,m, > B-FF p,m, to
A-FF p,m,
Br Bra a) )" " T Ti i! !" " @-FF p,m, to B-FFp,m,
St Sta a## ## T Ti i! !" " C-FF a,m, to @-FF p,m, > B-FF p,m, to
A-FF p,m,
R"crui t ! "nt
#or recr(itment people $ompany maintain' the record' o) a
candidate which are already apply )or the job in the pa't > when the end ari'e',
they directly contact the ?(ali)ied candidate, $ompany al'o +et' help' )rom it'
internal 'o(rce' like employee re)erence etcO
S"l"ction
#alcon ha' adopted the vario(' method' o) 'electin+ the e''ential
worker' in the or+ani:ation, One o) tho'e method' i' to call the candidate' )or
per'onal interview to know hi' ba'ic knowled+e, attit(de' re+ardin+ the job and
'ome other ba'ic te'tin+, #or that, company ha' a 'election committee to 'elect a
'(itable candidate )or the job,
election )or the mana+erial level po't, it' ba'ed on ed(cational
?(ali)ication a' well a' practical knowled+e > 'kill, #or worker', it' ba'ed on
e9perience > 'eniority,
In(u ction
$ompany al'o ha' Ind(ction Pro+ram to promote new comer', In
(nit the candidate i' +iven in)ormation on which he ha' to work > per)orm hi'
d(ty, $ompany ha' +ive in)ormation to employee abo(t
$ompany' Or+ani:ation tr(ct(re
1rie) =i'tory > Operation' o) the $ompany
Prod(ct > ervice' o) the $ompany
R(le' > Re+(lation' and Daily work Ro(tine
Horkin+ Method > Di'cipline o) the 8nit
"rainin+ > Promotion Policy
1ene)it' > ervice' to Employee'
Tra inin < D"8"l o % !"n t
"rainin+ mean' !ny proce'' by which the aptit(de, 'kill, ability o) a per'on to
per)orm a 'peci)ic job can increa'e,&
"rainin+ i' the act o) increa'in+ knowled+e > kill' o) Employee' )or doin+ a
partic(lar job,& #lippo
"rainin+ i' proce'' where by people learn a 'kill' knowled+e attit(de > behavior
needed or order to per)orm their job e))ectively,
,a " an( Sa la r&
In the company, wa+e' > 'alary are determined ba'ed on job analy'i'
and a' per +overnment r(le' and re+(lation', $ompany al'o con'ider' market
prevailin+ wa+e rate and in)lation rate, !' per my con'ideration, all the employ'
a' well a' worker' are 'ati')ied with company,
/ ri" 8a nc" M a n a " ! " nt
#ort(nately in #alcon there i' not )o(nd any type o) ca('e',
$ompany' employee' are very 'ati')ied with company, "here are very rare ca'e'
o) ri'in+ con)lict' beca('e o) well mana+ement and ed(cated 'ta)), =owever, I)
problem ari'e then =,R, Mana+er 'olve the problem,
Problem 'olve in three 'tep',
@, Harnin+ letter +iven to per'on, however not improve behavior then
B, 7ive Memo and la't i) not improve then
;, Re'i+nation,
..
P"r#o r !a nc" A%% ra i'a l
#alcon do employee' eval(ation a)ter +ape o) 'peci)ic time )or that
they are prepare 'ome per)ormance apprai'al )orm > on the ba'i' o) that )orm that
come to concl(de o) employee' and worker', "hi' Per)ormance !pprai'al Report
i' prepared by =R Mana+er, "hey are )illed5(p two type' o) )orm', #ir't one i'
!pprai'al Report and 'econd i' Per'onal Report,
!)ter eval(atin+ all the )orm, they are +iven criteria to partic(lar
employee' and worker', "hey are +ive' 7radin+ like O(t'tandin+, .ery 7ood,
7ood, !vera+e and 1elow !vera+e etcO
Pro !ot io n Po lic&
In #alcon promotion ha' +iven to the employee on the ba'i' o) )ollowin+ point',
1etter per)ormance,
$apability o) takin+ re'pon'ibility o) work,
Ri+ht Per'on at Ri+ht Place,
$ompany +ive' Promotion ba'ed on Per)ormance o) per'on in an Or+ani:ation
rather than eniority,
./
Objective Of T he
Research
.0
Re'earch
He all know that $8"OMER I "=E <I%7 O# "=E M!R<E"&
1(t it will not wron+ i) I 'aid "o 'erve yo(r c('tomer' 'erve yo(r
Employee'&, !nd in any man()act(rin+ (nit every worker' can be con'idered key
per'on o) the or+ani:ation,
Employee 'ati')action i' a mea'(re o) how happy are with their job
and workin+ environment, <eepin+ morale hi+h amon+ employee can be o)
tremendo(' bene)it to any company, a' happy employee' will be more likely to
prod(ce more, take )ewer day' o)), and 'tay loyal to the company, "he'e are many
)actor' improvin+ or maintain hi+h employee 'ati')action, which wi'e employer
wo(ld do well to implement,
"o mea'(re 'ati')action, many companie' will have mandatory
'(rvey' or )ace5to5)ace meetin+' with employee' to +ain in)ormation, 1oth o) the'e
tactic' have pro' and con and 'ho(ld be cho'en care)(lly, (rvey' are o)ten
anonymo(', allowin+ employee' more )reedom to be hone't witho(t )ear o)
reperc(''ion, Interview' with company mana+ement can )eel intimidatin+, b(t i)
done correctly can let the worker know that their vice ha' been heard ad their
concern' addre''ed by tho'e in char+e, (rvey' and meetin+' can tr(ly +et to the
center o) the data '(rro(ndin+ employee 'ati')action, and can be +reat tool to
identi)y 'peci)ic problem' leadin+ to lowered morale,
Many e9pert' believe that one o) the be't way to maintain employee
'ati')action i' to make employee )eel like part ) )amily or team, =oldin+ o))ice
.1
event', '(ch a' partie' or +ro(p o(tin+', can help b(ild clo'e bond amon+
employee', Many companie' al'o participate in team b(ildin+ retreat' that are
de'i+n to have )o(nd '(cce'',
O) co(r'e, )ew employee' will not e9perience a boo't in morale a)ter
receivin+ more money, Rai'e' and bon('e' can 'erio('ly a))ect employee
'ati')action, and 'ho(ld be +iven when po''ible, Yet money cannot 'olve all
morale i''(e', and i) an or+ani:ation with wide'pread problem' )or employee'
cannot improve their overall environment, a bon(' may be ?(ickly )or+otten a' the
daily 'tre'' o) an (nplea'ant job contin(e' to mo(nt,
I) po''ible, provide' amenitie' to yo(r employee' to improve moral',
Make certain they have a com)ortable, clean break room with ba'ic nece''itie'
'(ch a' r(nnin+ water, <eep )acilitie' '(ch a' bathroom' clean > 'tocked with
'(pplie', Hhile an air o) pro)e''ionali'm i' nece''ary )or mo't b('ine'', allowin+
employee' to keep )amily photo' or 'mall trinket' on their de'k can make them
)eel more com)ortable > ne'ted at their workplace, 1a'ic con'ideration like the'e
can improve employee 'ati')action, a' employee' will )eel well cared )or by their
employer',
"he backbone o) employee 'ati')action i' re'pect )or employee > the
job they per)orm, In every interaction with mana+ement, employee' 'ho(ld be
treated with co(rte'y > intere't, !n ea'y aven(e )or employee to di'c('' problem'
with (pper mana+ement 'ho(ld be maintained > care)(lly monitored, Even i)
mana+ement cannot meet all the demand' o) employee', 'howin+ employee' that
they are bein+ heard > p(ttin+ hone't dedication into compromi'in+ will o)ten
help to improve morale,
.2
R"'"a rc$ O-="cti8"
My objective o) re'earch re+ardin+ company 'ector' i' to know the level
o) employee' 'ati')action > ?(ality o) work li)e > +ive 'ome '(++e'tion' to
improve the 'ati')action level,
Employee 'ati')action '(rvey' help employer' mea'(re > (nder'tand
their employee' attit(de, opinion', motivation, > 'ati')action, Employee
'ati')action i' the terminolo+y ('ed to de'cribe Hhether employee' are happy >
contented > )(l)illin+ their de'ire' > need' at work, Employee 'ati')action i' o)ten
mea'(red by anonymo(' '(rvey admini'tered periodically that +a(+e employee
'ati')action in area' a' mana+ement > teamwork,
.3
R"'"a rc$ P ro-l"!
!t the very o(t'et o) the re'earcher m('t 'in+le o(t the problem he
want' to 't(dy, i,e, he m('t decided the +eneral area o) intere't or a'pect o) a
'(bject matter that he wo(ld like to in?(ire into, ! re'earch problem, in +eneral,
re)er' to 'ome di))ic(lty which a re'earcher e9perience' in the conte9t o) either a
theoretical or particle 'it(ation > want' to obtain a 'ol(tion )or the 'ame, "h(' an
individ(al or a +ro(p o) per'on' can be 'aid t have a problem which can be
technically de'cribed a' a re'earch problem,
R"'"a rc$ Pro-l"! o# !& R"%ort
Employee 'ati')action amon+ $ompany employee,
L i m ita tio n ' o) the 't ( dy
I, !' it i' a perpet(al re'earch 't(dy the re'pon'e' may be bia'ed > wo(ld di))er
)rom per'on to per'on,
II, Diver'ity amon+ the 'elected 'ample in term o) location, e9perience > a+e
di))erence wo(ld a))ected the re'pon'e' a' well a' the o(tcome,
III, Re'pondent' may be not ea'ily available which wo(ld make re'earch a time
con'(min+ activity ,
I., Po''ibility o) ambi+(o(' or omi''ion o) replie',
., $oncl('ion derived by one5'el)/Deci'ion maker0,
.9
Research Methodoloy
/0
Re'e ar ch Met hodolo+y
Re'earch in common parlance re)er' to a 'earch )or knowled+e, One
can al'o de)ine re'earch a' a 'cienti)ic 'earch )or a 'peci)ic topic, In )act, re'earch
an art o) 'cienti)ic inve'ti+ation, Dictionary meanin+ o) re'earch i' ! care)(l
inve'ti+ation or in?(iry e'pecially thro(+h 'earch )or new )act' in any branch o)
knowled+e&,
!ll pro+re'' i' born o) in?(iry, ! do(bt i' o)ten better than over
con)idence, #or it lead' to in?(iry, and in?(iry lead' to inve'ti+ation,& Increa'ed
amo(nt' o) re'earch make pro+re'' po''ible, Re'earch incl(de' 'cienti)ic and
ind(ctive thinkin+ and it promote' the development o) lo+ical habit' o) thinkin+
and or+ani:ation,
"h(', re'earch i' the )o(ntain o) knowled+e )or the 'ake o) knowled+e
and an important 'o(rce o) providin+ +(ideline' )or 'olvin+ di))erent b('ine'',
+overnmental, and 'ocial problem, It i' a 'ort o) )ormal trainin+ which enable' one
to (nder'tand the new development in one' )ield in better way,
/
Re'ear ch De'i+n
"he )ormidable problem that )ollow' the ta'k o) de)inin+ the re'earch
problem i' the preparation )or the de'i+n o) project, pop(larly known a' the
re'earch de'i+n&, Deci'ion re+ardin+ what, where, how m(ch, by what mean
concernin+ an in?(iry or a re'earch 't(dy con'tit(te the re'earch de'i+n, !
re'earch de'i+n i' the concept(al 'tr(ct(re within which re'earch i' cond(ctedG it
con'ider' the bl(eprint )or the collection, mea'(rement > analy'i' o) data&, !'
'(ch the de'i+n incl(de' the o(tline o) what the re'earcher will do )rom the
hypothe'i' > it' operational implication' the )inal analy'i' o) data,
R"' "arc$ D"'i n o# !& R"%o rt
a, Stu(& a - o ut -
"he 't(dy i' abo(t the employee 'ati')action amon+ the employee',
b, T$" 'tu ( & - " i n ! a (" -
"he 'tability > 'ati')action o) the employee are very e''ential )or any
company, beca('e employee are the mo't important a''et' o) the companyG
they need to be retained )or lon+er tome period, "hey will be 'table i) they
are 'ati')ied,
/2
c. T & %" o # (a t a r" > u i r "( :
"here are two type' o) re?(ired )or any re'earch- Primary > econdary, In
my '(rvey, primary data will be re?(ired,
(. So urc" o# (a ta :
Pri!ar& (ata- it i' available thro(+h ?(e'tionnaire > interview method
". Sa !%li n :
Sa!%lin Unit- Employee'
Sa!%lin M"t$o(- trati)ied Random amplin+
Si?" - EF o(t o) total employee'
#. Too l u' "( #o r Da ta Co ll "ctio n :
"hro(+h ?(e'tionnaire > interview method,
/.
Data $ollection
In dealin+ with any real li)e problem it i' o)ten )o(nd that data at
hand are inade?(ate, and hence, it become' nece''ary to collect data that are
appropriate, "here are 'everal way' o) collectin+ the appropriate data which di))er
con'iderably in conte9t o) money co't', time > other re'o(rce' at the di'po'al o)
the re'earcher,
Primary data can be collected by '(rvey', In ca'e o) a '(rvey, data
can be collected by any one or more o) the )ollowin+ way'-
@0 1y ob'ervation,
B0 "hro(+h per'onal interview,
;0 "hro(+h telephone interview,
D0 1y ?(e'tionnaire,
E0 "hro(+h 'ched(le',
//
Data !nalysis "
Interpre tation
/0
/1
Data !naly'i'
!)ter the data have been collected, the re'earcher t(rn' to the
ta'k o) analy:in+ them, "he analy'i' re?(ire' a n(mber o) clo'ely related
operation' '(ch a' e'tabli'hment o) cate+orie', the application o) thi' cate+orie' to
raw data thro(+h codin+, tab(lation > then drawin+ 'tati'tical in)erence',
Re'earcher ha' to cla''i)y the raw data into 'ome p(rpo'e)(l end ('e)(l cate+orie',
Re'earcher can analy:e the collected data with the help o) vario(' 'tati'tical
mea'(re',
2
/2
!n aly'i' o) L(e'tion '
L , - %o, o) )amily member',
O b jec tiv e - "o know the 'i:e o) )amily o) the employee',
O p ti o n ' - %one,
Re'( lt -
#amily
member',
B ; D E 3 A 4 @B
%o, o)
Employee'
@ @ @A B@ 3 B @ @
7rap hi cal Pre' en tati on
2!
!"
#
$$
%
&
!
!
!2
"
'
2
! !
Int erp ret at ion -
!ccordin+ to re'(lt we may 'ee that mo't o) the employee' i,e, B@
who are workin+ at or+ani:ation are )rom )amily 'i:e o) E member', %ot only
are tho'e, @A employee' )rom normal 'i:e o) )amily havin+ D member', He can
'ay that company i' '(cce'')(lly providin+
(
o
.

o
f

E
m
p
l
o
y
e
e
L, - Income /p,m,0
O b jec tiv e - "o know, worker' +et eno(+h 'alary to meet their
E9pen'e',
O p ti o n ' - ;FFF to 3FFF
3FF@ to CFFF
CFF@ to @BFFF
@BFF@ to @EFFF
More than @EFFF
Re'( lt -
Income/R',0 ;FFF53FFF 3FF@5CFFF CFF@5@BFFF @BFF@5
@EFFF
@EFFF
PP
%o, o)
employee
@B @; @E E E
7rap hi cal Pre' en tati on -
!#
!)
#
)
*ncom
e
%)))+$)$))))!+,,)))))!+!!22)))))!+ !#!)#)))))
--
I n ter p re ta ti on -
Horker' are +ettin+ wa+e' on the ba'i' o) per day while employee' are
+ettin+ per month, Mo't o) the employee' are +ettin+ the 'alary between CFFF to
@BFFF, Hhile worker' are +ettin+ ;FFF to CFFF,
L , - !re ( 'ati')ied with the accommodation )acility providedQ
O b jec tiv e - "o )ind employee' are +ettin+ proper accommodation )acility,
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, o) employee' DE E
7rap hi cal p re'ent at ion -
(o.
#
Yes.
&#
I n ter p re ta ti on -
#rom the re'(lt we can 'ay that very )ew employee' are not 'ati')ied with
accommodation provided by the company, !nd mo't o) the employee' are 'tay at
their own place,
L , - !re yo( 'ati')ied with =ealth $are #acility provide Q
O b jec tiv e - "o )ind employee' are +ettin+ proper healthcare )acility,
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, O) Employee' D4 B
7rap hi cal Pre' en tati on -
5o6 2
-es6
/3
I n ter p re ta ti on -
#rom the above re'(lt only B employee' are not 'ati')ied with the =ealth
$are )acility provided by the company, Hhile re't are happy with the 'ame )acility,
L , - !re yo( 'ati')ied with yo(r team member at yo(r workplaceQ
O b ject - to )ind employee co5ordination at or+ani:ation
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, o) Employee' EF F
7rap hi cal Pre' en tati on -
5o6 0
-es6
00
I n ter p re ta ti on -
#rom the above re'(lt we can con'ider thi' a' the pl(' point o) the company
that all the employee' are happy with their co5worker',
L , - !re yo( 'ati')ied with trainin+ > development pro+ram which are
ProvideQ
O b jec tiv e - "o determine employee' are happy to enhance knowled+e )or work
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, O) Employee' D4 B
7rap hi cal Pre' en tati on -
(o.
2
Yes.
&'
I n ter p re ta ti on -
"hi' data 'how' mo'tly all the employee' are +ettin+ proper trainin+, Only
B employee' are not 'ati')ied with the 'ame, !nd we can al'o 'ay that company
al'o )oc('e' on the development o) the employee',
L , - !re yo( 'ati')ied with Hel)are #acility provided Q
O b jec tiv e - "o )ind employee' are +ettin+ proper wel)are )acility
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, O) Employee' D4 B
7rap hi cal Pre' en tati on -
5o6 2
-es6
/3
I n ter p re ta ti on -
"hi' ?(e'tion di'play D4 employee' are 'ati')ied with wel)are
/Entertainment0 )acility provided by the company, Hhile re't are not,
0/
L , - Doe' yo(r 'alary meet yo(r e9pectationQ
O b jec tiv e - "o +ive the employee' tho(+ht' 'pace where he may e9pre'' hi'
.iew re+ardin+ hi' earnin+ a' m(ch hi' willin+ne'' o) work,
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, O) Employee' DB 4
7rap hi cal Pre' en tati on -
5o6 3
-es6
/2
I n ter p re ta ti on -
Money can be con'ider mo't 'ati')action tool to the employee', "he
data re)lect' 4 employee' are think that they are not +ettin+ the 'alary a' m(ch their
00
'kill and a' m(ch they work,
L , - Do yo( +et reco+nition )or individ(al*+ro(p per)ormanceQ
O b jec tiv e - "o have an idea abo(t the employee' +et proper motivation
#rom mana+ement at workplace
O p ti o n - Ye' , %o
Re'( lt -
Re'pon'e Ye' %o
%o, O) Employee' D4 B
7rap hi cal Pre' en tati on -
(o. 2
Yes. &'
I n ter p re ta ti on -
#rom the above data, we can 'ee that only B employee' are not +ettin+ the
reco+nition )or their per)ormance, !nd other' are +ettin+ the reco+nition,
L, - Do yo( think that yo( 'ho(ld be provided more )acilityQ
O b jec tiv e - "o know are th e employee' are 'ati')ied with c(rrent
)acility
Provided Or they want moreQ
O p ti o n - Ye' , %o
Re ' ( lt -
Re'pon'e Ye' %o
%o, O) Employee' @F EF
7rap hi cal Pre' en tati on -
Yes.
!)
(o.
&)
I n ter p re ta ti on -
"he re'(lt 'how' @F employee' are thinkin+ they 'ho(ld be more )acility
that can be increa'e the level o) 'ati')action amon+ the employee',
#indins
02
Ov erall analy'i' > )indin+'
!' we 'ee in the previo(' pa+e' o) analy'i', the empha'i' on the 't(dy
o) employee 'ati')action which the topic o) the 't(dy, "he over all analy'i' o) the'e
all )indin+' will concl(de the )act' > '(++e'tion' which come to know by thi'
analy'i',
#ir't o) all, thi' analy'i' i' ba'ed on the re'(lt )o(nd o(t and it may
not be correct in act(al 'it(ation', It may not match with other 'ame re'earche' a'
thi' re'earch wa' havin+ all to+ether di))erent criteria o) employee 'ati')action,
"hro(+h the analy'i' it come to know that the employee workin+ in
or+ani:ation are )rom the 'i:e o) more than D member', e9pectin+ more 'alary
beca('e o) only one earnin+ per'on in the )amily, #rom the )indin+' we can al'o
'ay that almo't employee' are happy with the health care > wel)are )acility and
trainin+ > development pro+ram' provided by the company, Employee who are
('in+ the accommodation )acility provided by the company are al'o 'ati')ied with
'ame,
#rom the )indin+', one mo't po'itive re'(lt came in pict(re that all the
employee' are com)ortable to work with their co5worker' which i' e9ample o)
+ood mana+ement, 1etter team work may re'(lt into be't )ini'hed work 'o
employee' are alway' willin+ to do new which make employee' to achieve
reco+nition )or their individ(al > +ro(p per)ormance, It 'how' the employee ha'
bri+ht )(t(re in thi' or+ani:ation,
ome o) the employee' are e9pectin+ 'ome more )acility which
can be increa'e the 'ati')action level o) the employee',
03
$uestions
09
(++ e'tion'
"he re'earch, )indin+' and analy'i' wo(ld be incomplete i) no
'(++e'tion' wo(ld be +iven, "ho(+h the level o) e9perience i' almo't nil )or me, a'
a )ormality I wo(ld like to +ive 'ome '(++e'tion' which I )o(nd nece''ary,
#ir't and )oremo't, the 'alary, @EK o) the total re'pondent employee'
are e9pectin+ more 'alary, a' they con'ider their 'kill, knowled+e, e9perience,
?(ali)ication and work they do, o while determinin+ the 'alary the'e all point
'ho(ld be taken in to con'ider,
ome nece''ary )acility 'ho(ld be provided by the company like l(nch
and tran'portation, !nd company 'ho(ld )oc(' on the individ(al +rowth al'o,
10
Conclusion
1
$on cl(' ion
#rom the )indin+' and analy'i', almo't all the point' which are
re'earched are di'c(''ed, "o concl(de, a 'hort '(mmary i' to be +iven, "hi'
re'earch empha'i:ed on employee 'ati')action at )alcon p(mp' private limited,
"otal EF 'ample' were taken and all o) them were re?(e'ted to )ill the
?(e'tionnaire, #rom the'e ?(e'tionnaire', detail' were analy:ed to +et the )indin+',
"he'e )indin+' were repre'ented in tab(lar a' well a' +raphical )orm, #rom the
individ(al concl('ion wa' derived which i' ('ed )or overall analy'i', "hi' analy'i'
di'c(''ed more pl(' point abo(t the or+ani:ation and 'ome drawback' o) the
company, which 'how' the level o) 'ati')action amon+ the employee', #rom thi'
di'c(''ion and concl('ion, '(++e'tion' were +iven (nder '(++e'tion' head,
"h(' the report i' concl(ded with thi' )inal analy'i' o) the re'earch,
"hi' re'earch 'erved the main p(rpo'e o) ed(cation and al'o 'erved a' '(pplement
'(rvey )or the )alcon p(mp' private limited a' thi' re'earch wa' done )or the
employee 'ati')action,
#rom the'e whole we can 'ay that )alcon ltd, i' a be't or+ani:ation and
enjoyin+ the very hi+h level o) employee 'ati')action,
12
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#or preparin+ thi' report vario(' 'o(rce' o) in)ormation were ('ed which are
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. 5ame 4
2. )esignation 4
.. 7ducation 4
/. Gender 4 (ale Female
0. 5o. o' 'amily mem8ers 4
1. &ncome4 900 to 2000
200 to 0000
(ore than
0000
2. *re u satis'ied %ith the accommodation 'acility provided9
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3. *re you satis'ied %ith :7*LT: !*+7 'acility 9
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9. *re you satis'ied %ith your team mem8er at your %or; place9
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0. *re you satis'ied %ith Training < )evelopment Programmed %hich are provided9
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. *re you satis'ied %ith %el'are activity %hich are provided to you at %or;ing area9
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2. )oes your salary meet your e=pectation 9
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.. )o you get recognition 'or your individual>group per'ormance9
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/. )o you thin; that you should 8e provided more 'acility9
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0. &' yes6 then %hat should 8e
those?.
1. #ay something a8out your
organi@ation?.
#ign4- A)ateB.
10
11