Achieving high

performance with
design, build, run
The challenge
Maybe youre looking at that next big
implementationfor a new application
or a substantial upgrade to an existing
application. And there are questions: How
fast can you realistically expect to go
live, achieve stability and start delivering
benefits? Are you prepared to measure
the benefits and validate that you have
achieved the business case? Whats it
really going to cost when all is said and
done? Where is your company at risk,
such as evolving technology, unfocused
or unmeasured value delivery, unexpected
delaysor something you havent even
thought of?
And answering these questions is just the
beginning. Once the application is built,
how do you retain your development
eadership and resources? How do you
navigate the hand off from the design and
build team to the support team? How do
you mitigate finger-pointing later in the
life cycle (when the support team says,
Maintenance wouldnt be such a problem
if it had been designed and tested properly
in the first place)? How do you prove that
you have achieved the benefits that were
initially identified? How do you handle
surge staffing when problems arise?
If you dont plan for all of these strategic
considerations at the outset, your entire
investment could be put at risk, along with
the benefits that the system was designed
to generate.
How we can help
Accenture offers design, build run services
that provide an advanced and flexible life
cycle delivery framework for packaged
and custombuilt applications to drive high
performance as well as to measure and
validate the actual benefits associated with
your investment.
We can take responsibility for delivering
and sustaining your applicationincluding
not only application design, development
and maintenance, but also business case
management, change management,
demand management and day-to-day
operations.
Our service levels will be tied to your
business outcomes, such as quality, on-time
delivery, application reliability and support
response time. And with an integrated
design, build, run solution, your costs are
predictable.
ACC12-2822U/9-3016
The benefits
We enter every design, build, run
relationship with the conviction that there
is real value to the integration of the run
component before you start the design
phase. To understand whats in it for you,
consider the full range of business benefits
Accenture can deliver:
Accelerated speed to value
Our strong systems integration capabilities
and deep industry experience get the
design, build phase off to a fast start. With
a seamless transition to ongoing support,
the benefits are not far behindincluding
rapid stability of operations typically within
two months.
Increased productivity
When Accenture gets involved early in
the life cycle of your application, we have
the opportunity to integrate run resources
with the design, build components. Thats
the key to a smooth transition, continuous
improvement and increased productivity by
30-50 percent across the entire life cycle of
an application. Benchmarking organization
Quantitative Software Management (QSM)
ranked Accentures productivity in the top
35 percent for Application Development.
1
Improved predictability
How much easier would it be if the
cost, benefits and schedule of a new
implementation were a little more certain?
Would you feel better if you could count on
project delivery on-time and on-budget and
application availability with 99-100 percent
application availability, while achieving
90 percent or more of your critical service
levels? Thats what our design, build,
run clients are averaging. Benchmarking
organization Software Productivity
Research (SPR) found that Accenture
outperformed the industry by 4 percent
in adherence to schedule and budget for
small-scale enhancements, meets service
level agreements 10 percent more often
and performs 9 percent faster in response
and resolution time for Application
Management.
2
Reduced costs
When we know from the beginning that we
are managing the entire life cycle, we can
drive reductions in total cost of application
ownership by 20-50 percent over the life
of an application. In addition, we reduce
transition and knowledge transfer costs by
up to 85 percent. All of this is in addition to
the incremental savings introduced by our
industrialized run services.
Minimized risk
By staffing support people on the design
and build team prior to cutover and by
retaining design and build people for a
defined period subsequent to cutover,
we can reduce transition and reduce
deployment risk. And, because we built the
system, we provide one throat to choke in
the maintenance phase.
Clear measures of success
An integrated design, build, run solution
enables measurement of benefits achieved
(the business case) by the system
implementation because the design and
build solution provider is still involved
when benefits realization begins, long after
development has been completed.
Delivery excellence
For more than twenty years, Accenture has
worked with more than 1000 organizations
across 40 industries in 54 countries to
deliver high performance through application
outsourcing. We are competitively priced
and flexible:
Integrated multi-tower solutions
With our strong systems integration offering
combined with our global application
outsourcing and delivery capabilities, we
blend the best of Accenture into an
integrated team for you.
Reliable business partner
More than 200 companies from around the
globe have chosen Accenture as their design,
build, run partner, and we have delivered
projects that have predictably and measurably
met their unique business needs.
Innovation leader
Accenture has established worldclass assets,
tools and capabilities in industries and
verticals around the world. In addition,
working with Accenture under a design, build,
run arrangement provides access to our
High Performance Business and IT research,
our best practices emanating from similar
client experiences, the Accenture Technology
Labs, and Accenture Centers of Excellence.
Obsessed with performance
Accenture will provide superior quality with
increased productivity and a commitment
to driving high performance and to
measuring benefits realization. Accenture
will quickly stabilize the new application,
resolve any problems, and provide continuous
improvement over the term of the arrangement.
Superior global delivery
There will always be situations where
business needs and/or regulatory requirement
changes must be acted upon promptly.
Accentures heritage of deep technology
and industry specialization provides us with
the relevant skills and experience across the
Accenture Global Delivery Network. With
more than 160,000 professionals in more
than 50 centers, Accenture offices and
client locations, our delivery network is
the largest and most diversified group of
technology, business process and
outsourcing professionals in the world.
About Accenture
Accenture is a global management
consulting, technology services and
outsourcing company, with 257,000
people serving clients in more than
120 countries. Combining unparalleled
experience, comprehensive capabilities
across all industries and business functions,
and extensive research on the worlds
most successful companies, Accenture
collaborates with clients to help them
become high-performance businesses and
governments. The company generated net
revenues of US$27.9 billion for the fiscal
year ended Aug. 31, 2012. Its home page
is www.accenture.com.
Sources
1
Benchmarking conducted by Quantitative Software
Management (QSM) which looked across 350 companies
and found that Accenture is in the top 35% for Application
Development. The study was conducted in 2012.
2
Benchmarking conducted by Software Productivity
Research (SPR) in a study of more than 17,000
development and application management engagements.
The study was conducted in 2012.
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