Singapore Institute of Management Pte Ltd

CPE Registration Number: 199607747H

Period of Registration: 20 May 2010 to 19 May 2014

SIM GE
INTERNATIONAL
STUDENT
HANDBOOK
2011
Disclaimer: All information contained in this handbook is current and correct at the point of printing.
SIM reserves the right at any time to vary any of the specific information documented in this handbook.

07 March 2011
Contents

Welcome Message 1

A. About SIM
1. Corporate Profile 2
2. Facilities & Resources 6
3. Student Life and Services 9
4. Student Helpdesk 10

B. General Administrative Matters
1. Administration Office Operating Hours 11
2. Programme Handbook 11
3. Payment Methods and Channels 11
4. Students Portal 11
5. Live@edu Email Account 12
6. News Alert 12
7. SMS Alert 12
8. Change of Personal Particulars 13
9. Requests for Certification Letters 13
10. Refund Policy for Withdrawals and Change of Course 13
11. Examination Policies and Regulations 14
12. Feedback and Evaluation 15
13. SIM GE Scholarship 16
14. SIM GE Bursary 17
15. Confidentiality Policy 18
16. Student Attendance Policy 18

C. Disciplinary Matters
1. Disciplinary Regulations 20
2. Conduct 20
3. Non-Academic Misconduct 20
4. Disciplinary Actions for Non-Academic Misconduct 23
5. Academic Misconduct 26
6. Use of Institutes Premises and Facilities 26

D. Grievance Resolution Process 28

E. Private Education Act
1. PEI-Student Contract 30
2. Fee Protection Scheme (FPS) 30
3. Medical Insurance 31

F. International Student Matters (For Full-time International Students Only)
1. ICA Regulations Governing International Students 32
2. In-Principle-Approval (IPA) Letter/Social Visit Pass (SVP) 33
3. Processing Time for Students Pass Application 33
4. Collection of Students Pass 33
5. Renewal of Students Pass 34
6. Loss of Students Pass 34
7. Change of School/ Courses of Study 34
8. Completion of Studies at SIM 34
9. Campus Attendance 34
Page 1 of 35
07 March 2011
A MESSAGE FROM THE CHIEF EXECUTIVE OFFICER


Dear Student

We congratulate you for choosing the Singapore Institute of Management (SIM), and
warmly welcome you to one of Singapores largest and finest education organisation.

This is an important first step in equipping yourself with the relevant knowledge and
skills for todays competitive knowledge economy.

At SIM, we understand the power of knowledge. But not just theoretical knowledge,
erudite concepts or intellectual ideals. We know that beyond the haloed halls of
academic lies the world of industry, commerce and enterprise. SIM seeks to prepare
you for this multi-faceted world by integrating classroom learning with real-world
living. For decades, weve kept pace with this world, and have consistently honed our
programmes to help you achieve your aspirations. With over 40 years of history and
65,000 graduates, SIM has an unrivalled track record and reputation for nurturing
sharp minds. Our lecturers comprise a potent mix of erudite academic professors and
competent industry practitioners. We train you not just to pass exams, but coach you
in the art of thinking. We equip you for real challenges in life.

SIM offers the most comprehensive range of quality programmes more than 50
with established university partners from the US, UK and Australia. As a multi-
cultural, multi-university learning hub, we have a student enrolment of close to
10,500. Our students are not just from Singapore but come from around the region.
More than 27 nationalities are represented at SIM. Ours is a vibrant community of
learners primed for success in life.

Facilities and learning resources at SIM include state-of-the-art educational infocomm
technology, student life and services, and a full range of programmes aimed at
grooming and developing you. These features make our campus the ideal
environment for learning and development.

Additionally, as a professional membership organisation, SIM also offers a
comprehensive suite of learning opportunities, including talks and seminars, to meet
your development needs at various stages of life.

I hope you will maximize these opportunities and resources in your pursuit of
knowledge. I wish you a rewarding, exciting and memorable journey of learning.

Build your own future with SIM!


Lee Kwok Cheong
Page 2 of 35
07 March 2011
A. ABOUT SIM
1. Corporate Profile
The Singapore Institute of Management (SIM Group) is the leading provider
of higher education and professional training in Singapore, reputed for its
dedication to lifelong learning and high standards and quality. Founded in
1964 by the Economic Development Board to support Singapores economic
development, we are today a diverse and vibrant organisation with a wide
range of programmes and services. We are also a membership-based
organisation with about 33,000 individual and corporate members.

Our Vision
To be the Centre of Leadership and Management Excellence; and the
Embodiment of Lifelong Learning.

Our Mission
Spearhead management thought leadership
Be the preferred strategic partner of corporations in maximising return
on human capital
Be the choice provider of continuing education to individuals
Transform SIM into a regional brand

Our Core Values
Trust and Respect for the Individual
Teamwork
Open and Timely Communication
Performance Excellence
Spirit of Innovative Adventure


Our Commitments
To our Members
We care for our members, recognise their importance, and strive to raise the
prestige of their membership.

To our Customers
We value our customers and commit ourselves to actively improve our
services and products.

To our Employees
We care for our people by creating a conducive work environment, helping
them to balance family and work commitments, recognising their
contributions, and developing them to their full potential.

To our Community
We honour our social obligations and pledge to be a good corporate citizen by
always acting professionally and ethically in all matters.
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07 March 2011

Our Culture
An open culture where staff trust and respect each other; embrace change and
seek ways to innovate; learn and work together as a team.


Our Quality Policy
Quality and excellence have always been the driving force behind our success.
As a not-for-profit organisation under the purview of the Ministry of
Education, SIM enforces stringent corporate governance guidelines to ensure
that legal regulatory requirements are consistent with the law, transparent and
enforceable.
Assuming the overall governance of the SIM Group is the Governing Council
(GC). Comprising of independent elected members, the Council is responsible
for the strategic direction of the Group, acts as a watchdog on all financial,
remuneration, audit matters and academic quality of the Group. Similarly,
UniSIM and the Singapore Institute of Management Pte Ltd are also governed
by a Board of Trustees and Directors respectively, members of whom are
appointed independent directors.
Skeletal to SIMs commitment to its quality promise and differentiating
reputation is a rigorous academic and quality assurance process put in place
for the benefit of our students. The SIM academic governance structure
engages both the internal as well as external reviews of our quality and
standards, ensuring that the academic end-to-end processes in SIM Group are
robust and well-controlled. The external reviews are conducted by the SIM
International Academic Panel, SIM Academic Quality Panel and the External
Academic Audit.
These academic review processes take place in conjunction with other on-
going reviews by professional, statutory or regulatory bodies such as the
Ministry of Education, partner universities and their agencies.

Awards and Accolades
EduTrust Certification and ERF Registration with Ministry of Education
SIM was awarded the coveted EduTrust certification by the Ministry of
Education (MOE) in May 2010. SIM is amongst the first private educational
institutions (PEIs) to be registered under MOEs Enhanced Registration
Framework (ERF), a mandatory registration for all PEIs operating in and from
Singapore, as well as awarded the EduTrust Certification. EduTrust-certified
PEIs must have robust academic systems and processes, and attain quality
standards in the delivery of education.

The EduTrust certification replaces the CaseTrust for Education award which
SIM received in 2005 for institutions that have the sound foundation for
quality student welfare and business practices. For more information on ERF
and EduTrust, please visit www.cpe.gov.sg

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07 March 2011
Best Private School Award
SIM was voted best private school (undergraduate and post-graduate
programmes) for the second year running in the AsiaOne People's Choice
2009 Awards

Top Choice in Private Education
SIM Global Education and SIM University were voted top choices in private
education in JobsCentral survey

HR Vendor of the Year Award
SIM Professional Development was endorsed as preferred partner for the
fourth year running in HR Vendors of the Year 2009 Awards

Top Fastest Growing Company Award
SIM Pte Ltd topped list of Fastest Growing 50 (FG50) companies in Singapore
in 2009

Best International Marketing Effort Award
SIM Global Education awarded 'Best International Marketing Effort by a
Private Educational Institution' title by the Singapore Toursim Board (STB)
Education

Singapore Quality Class
In 2003, SIM was awarded Singapore Quality Class for Private Education
Organisations, an enhanced SQC programme for business excellence in the
education sector. In 2002, SIM attained the Singapore Quality Class (SQC) for
business excellence. The SQC recognises organisations with a commendable
record of performance, productivity and quality.

PSB ISO 9022
SIM was also the first educational and training institute in Asia to be awarded
the PSB ISO 9002 (1993)

People Developer Award
SIM was awarded the People Developer Standard in 2009, an award that
recognises its commitment to staff development.


Our History
SIM Group was founded on 28 November 1964 by the Economic
Development Board as a not-for-profit membership institution with the
mission of developing Singapores human resource capital.

In the early years, we offered training courses in management for senior
managers and supervisory personnel. After launching our first formal
management education programme Diploma in Management Studies - in
1973, our portfolio grew to incorporate a wide range of diploma, bachelors,
masters and doctoral programmes in partnership with established
international universities.

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07 March 2011
With our experience in running adult learning programmes, we were selected
by the Ministry of Education (MOE) in 1992 to steward the Open University
Degree Programme (OUDP) in Singapore. The degrees were awarded by The
Open University of the United Kingdom (OUUK). In 2002, the OUDP was
renamed SIM Open University Centre (SIM-OUC) when OUUK granted
accreditation to us.

In January 2005, MOE granted us approval to form SIM University (UniSIM).
UniSIM was formally registered on 14 April 2005 and its first student intake
commenced in January 2006. UniSIM continues to manage its partnership
programmes with OUUK for its existing open university students and with
Beijing Normal University for its Chinese language courses.


The SIM Group offers its core services through three educational brands:

(a) SIM University (UniSIM) is the first privately-funded local university (on
social mission) approved by the Ministry of Education to issue university
degrees in a comprehensive range of disciplines. UniSIM focuses on the
upgrading and learning needs of working professionals and adult learners. It
adopts a flexible and practice-focused learning approach and offers more than
40 academic programmes in various disciplines. Its current enrolment is close
to 11,000 students. Since July 2008, UniSIMs programmes became even
more accessible to adult learners as eligible Singaporeans and Permanent
Residents taking UniSIM undergraduate programmes enjoy a government
subsidy of 40% and 20% of tuition fees respectively. UniSIM has been a
Singapore Institution of a Public Character (IPC) since September 2005. It is
also a member of the International Association of Universities (IAU), an
association of world leading universities.

(b) SIM Global Education offers high-quality overseas degree programmes
through its partnerships with established international universities and
institutions from the US, UK, Australia and Switzerland. Our student
population consists of both full-time and part-time students, with a current
enrolment of 19,500.

(c) SIM Professional Development programmes train about 11,000
professionals annually through its 600 seminars, workshops and conferences.
Its in-company training services help companies optimise effectiveness in
various fields of management and human resource development.


Our Centres
SIM Headquarters and SIM University are co-located at 461 Clementi Road.
There are two other centres SIM Management House at Namly Avenue and
SIM Clementi Centre at 535A Clementi Road.


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07 March 2011
2. Facilities And Resources

a. Library

SIM has two libraries available to students. These are located at:

1. Tay Eng Soon Library (HQL)
SIM Headquarters (Level 2)
461 Clementi Road
Singapore 599491
Tel: 62489601/602
Fax: 64636694
Opening hours:
Mondays to Fridays 8.30 am to 9.00 pm
Saturdays 9.00 am to 5.30 pm

2. Richard K M Eu Library (MHL)
SIM Management House (Level 5)
41 Namly Avenue
Singapore 267616
Tel: 62489466/467
Fax: 64688302
Opening hours:
Mondays to Fridays 8.30 am to 7.00 pm
Saturdays 9.00 am to 5.30 pm

To view Librarys privileges, rules and procedures, please click on
www1.sim.edu.sg/library.html and look under Library Privileges.

b. Bookshop

Students can purchase the texts required for their programmes at the start of
the course from SIM Popular bookshops located at level 3 of SIM
Headquarters (SIM HQ) and SIM Management House (SIM MH). These texts
are pre-discounted and offered at special prices.

Bookshop Opening hours:
SIM HQ : Mondays to Fridays 9.30 am to 7.30 pm
Saturdays 9.30 am to 2.30 pm
Tel: 6314 6019 / e-mail: [email protected]

SIM MH : Mondays to Fridays 10am to 5.30pm
Saturdays 10am to 2.30pm
Tel: 6462 8995 / email : [email protected]

c. Study / Discussion Rooms

Study rooms are available throughout the year at SIM Headquarters and SIM
Management House. Please refer to the eBoard for study rooms availability.

Page 7 of 35
07 March 2011
For discussion rooms, please go to www1.sim.edu.sg/library.html to book the
rooms.

Opening hours for Discussion Rooms:
Mondays to Fridays 8.30 am - 9.00 pm
Saturdays 9.00 am - 5.30 pm
Closed on Sundays and Public Holidays

d. Students Lounge

The Students Lounge is located at level 4 of SIM Headquarters and SIM
Management House.

Opening hours:
Mondays to Fridays 8.30 am - 9.30 pm
Saturdays 9.00 am - 5.00 pm
Closed on Sundays and Public Holidays

It is strictly for use by full-time and part-time students of SIM.
Outsiders are not allowed.
Students are to carry their student/membership cards at all times
and these must be produced for identification to any SIM staff or
security guard upon request.
Only non-alcoholic drinks are allowed. All litter is to be disposed
off in a proper manner. Please keep the lounge clean and tidy at all
times.
Smoking and gambling in any form is strictly prohibited.
No religious and political activities are allowed.
Students must be properly and decently dressed.
Keep noise level down at all times. Please be considerate when
watching television or when having group discussions.
Students are to observe the opening and closing times of the
lounge. No one is allowed to stay overnight.
Please do not lie on the sofa.
Please do not tamper with or remove any furniture or items
belonging to SIM from the lounge.
Do not leave valuables unattended. The Institute will not be held
responsible for any loss of personal belongings.
Belongings left unattended may also be removed at the discretion
of the SIM staff.
No reservation of seats is allowed.
Use of notice board
1. No advertising and promotion of goods and services.
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07 March 2011
2. No graffiti and no propaganda.
3. Please indicate the date the notice is put up. The owner who
puts up the notice must remove it after 1 week.

The Games and Gym rooms within the lounge are strictly for SIM Students.

All students are required to produce their SIM Student cards and
sign in at the Gym counter.

Operating hours for Games and Gym rooms:
Mondays to Fridays 8.30 am 8.30 pm
Saturdays 8.30 am 1230 pm
Closed on Sundays and Public Holidays

Students should refrain from talking loudly or indulging in noisy activities that
may annoy or distract other users in both the Games and Gym rooms.

The Institute reserves the right to take disciplinary action against any SIM
student who violates the above students lounge rules and regulations.

The Institute reserves the right to take disciplinary action against any SIM
student who violates the above students lounge rules and regulations.

e. Car and Motorcycle Parking

Cars and motorcycles should be parked only in designated carpark lots.
Vehicles not parked in designated areas may be clamped or towed away.

Please note that students are not allowed to park their cars at level 1 of the
SIM Headquarters or at the sheltered carpark lots at SIM Management House
as they are reserved for staff and lecturers with car passes.

Only students whose motorcycles have been registered with the Ngee Ann
Polytechnic are allowed to park on the latters premises during the day. SIM
will not be held responsible if your vehicle is towed away.

SIM may impose carpark charges, if the need arises in the future.


Page 9 of 35
07 March 2011
3. Student Life Division (SLD)

Committed to the student welfare, SIM extends support from financial
assistance schemes to counselling services and structured processes for
grievance resolution. We have also put in place a medical insurance for all
students of SIM, covering students 24 hours in Singapore and overseas for
school-related activities.

For more information on student support services, please visit
http://www1.simge.edu.sg/support.

The SIM students life is a rich, holistic encounter that not only ups the fun
factor but has the added advantage of grooming you into the cutting-edge
graduate beyond academic excellence.

The Student Life Division offers you the SIM PLUS that takes you beyond
academia into a student life that is chockfull of invaluable experiences and
opportunities meant to bring out the best in you.

The SIM PLUS takes you on a 6-track journey in:

1. Career Preparation
2. Leadership and Development
3. Global Engagement
4. Counselling and Wellness
5. Arts, Culture and Special Interests
6. Sports and Fitness

To find out more about the programmes, please contact the following staff or
visit the Student Life Division office at level 1 of the new wing at the SIM HQ
campus (behind the bus stop). You can also contact them via email at
[email protected].
Programmes/Activities
Staff-in-
Charge
Contact
(Email/Tel No)
International Student Matters
Eg, Accomodations, Students Pass and Medical
Examination
Ambrose Tay

Effizan Bin Aly

Calvin Kong

Lee Mei Shan
[email protected]
/ 6248 4348
[email protected]
/ 6248 9385
[email protected]
/ 6248 9387
[email protected]
/ 6248 9386
SIM Global Corporate Learning Program
SIM Global Leadership Program
SIM Summer Abroad
Kong Ai Choo

[email protected]
/ 6248 1661
SIM Summer Institute
SIM Global Immersion Program
SIM Global Citizenship Initiative
SIM Global Internship Program
Nora Tan [email protected]
/ 62484334
Counselling and Wellness Goh Li Li

[email protected]
/ 6248 1929

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07 March 2011
Career Development
- Career Preparation Workshops
- Career Clinic & Coaching
Alex Lim
Evelyn Wong
[email protected]
[email protected]

Specialised Development
- All-Rounder Student Program
- Analyst Training Program
- Assessment Centres
Evelyn Wong
Alex Lim
Elaine Kwong
[email protected]
[email protected]
Internship & Employment Services
- On-Campus Work Scheme
Entrepreneurship Marketing & Funding
- Competitions
- Pushcart Rental
Elaine Kwong
Alex Lim
[email protected]
[email protected]
Student Councils

Caroline Ang [email protected]
/ 62489776
Special Interests Patricia Lee [email protected]
/ 62489783
Sports and Fitness Gary Tan

Andrew Ng

Caroline Ang
[email protected]
/ 62489 782
[email protected]
/ 6248 1667
[email protected]
/ 62489776
Arts and Culture

Janice Low [email protected]
/ 6248 9768
International Students Clement Leong [email protected]
/ 62484350
Leadership and Development Serene Kwek [email protected]
/ 62489 109

In all students activities, SIM reserves the right to use any images taken of
students in our undertaking of our course of business.


4. Student Helpdesk

You can approach the Student Helpdesk for advice or assistance on general
student matters.

The Student Helpdesk is conveniently located at SIM Headquarters, Atrium
(next to lift-1) and opened at the following hours:

8.30am - 7.30pm (weekdays)
9.00am - 1.00pm (Saturdays)
Closed on Sundays and public holidays

You may also contact them via tel: 6248 9393 or email: [email protected]



Page 11 of 35
07 March 2011
B. GENERAL ADMINISTRATIVE MATTERS

1. Administration Office Operating Hours

Mondays to Fridays 8.30 am to 7.30 pm
Saturdays 9.00 am to 1.00 pm
Closed on Sundays & Public Holidays

Please note that the office is not fully staffed on weeknights and Saturdays.
Students are encouraged to make an appointment with the respective
programme executive before coming to the administration office.


2. Programme Handbook

Each programme in SIM has its own handbook which provides programme-
specific regulations and requirements. Students will be provided, through
Students Portal and/or hard copy, with such handbooks upon course fee
payment and enrolment into the programme.

Students are expected to read and to comply with the requirements and
regulations of the programme that they have enrolled in. The final decision on
all academic matters comes under the purview of the programme regulations
and requirements.


3. Payment Methods and Channels
Payment to Singapore Institute of Management Pte Ltd (SIM)
The modes of payment available are cash, cheque, Nets, cash card,
Visa/MasterCard and/or Cashier/Money/Postal order. We accept up to 4
different modes of payment combination. All payments are to be in Singapore
dollars.

For cheque payment, the cheque must be crossed, and made payable to
"Singapore Institute of Management Pte Ltd". It should not be post dated.

For Nets payment, the daily limit is $2,000 or $3,000, depending on the bank
and your personal limit.

For credit card payment, the limit is subjected to your available balance at the
point of payment. We accept Visa & MasterCard only.


4. Students Portal

Upon enrolment and fee payment into SIM programmes, a student will be
given an account in the SIM student administrative website, the Students
Portal. We encourage you to cultivate the habit of checking the Students Portal
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07 March 2011
regularly to obtain the latest updates of information (e.g. change of lecture
dates/venue).

The Students Portal is a password-protected site at :-
www1.sim.edu.sg/student.html

For security reasons, you are advised to change your password when you log in
for the first time. Please note that your User ID and Password must be kept
strictly confidential and should be used every time you access the Students
Portal.


5. Live@edu Email Account

All students will be issued a Live@edu email account. This email account
will be the official account for all email correspondences between SIM and
you. In recognition of your association with SIM, you can continue to use this
account to keep in touch with us and all your fellow classmates and friends
even after your graduation.

You can access the account via the Students Portal or via the url :-
http://outlook.live.com


6. News Alert

News Alert is a service which automatically notifies you via email whenever a
new notice is posted to the Students Portal. After receiving the notification
email, you can then log into the Students Portal to read the new notice. The
email notifications will be sent to your MyMail account. All students are
automatically subscribed to this service. You can unsubscribe from the service
via the Students Portal.


7. SMS Alert

SMS Alert is a service which allows SIM to inform you, via SMS, of any urgent
matters (e.g. last minute cancellation of class).

Note that this system will only be used for urgent notifications. Information
and messages will still be disseminated to students via Students Portal / email /
letter. You should therefore continue to visit your Students' Portal on a regular
basis.

As long as you have provided a handphone number to SIM, you will
automatically be subscribed to the SMS Alert system. You can terminate the
subscription, or change your designated mobile number anytime via the
Students Portal. For more details, please refer to the Terms of Use of the
SMS Alert system in the Students Portal.
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07 March 2011
8. Change of Personal Particulars

Should there be a change in your address, telephone number, e-mail addresses
or employment records, please update your particulars at Update Personal
Profile in the Students Portal. This is important as failure to do so would
mean that we would not be able to reach you should there be changes in the
programme, such as, timetable, etc. Correspondence with students will be
mailed to their last recorded address.


9. Requests for Certification Letters

If you wish to request any certification letters, you are required to submit your
request with supporting documents (where applicable) through your
Live@edu email account to [email protected]. Please note that we will take at
least 3 working days to process your request.


10. Refund Policy for Withdrawals and Change of Course

Refund Policy
Percentage of Aggregate Amount
of the Course Fees and
Miscellaneous Fees paid
Receipt of original fully completed hardcopy Student
Request Form with relevant supporting documentary
proof
95% Refund
(Maximum Refund) More than 14 days before the
Course Commencement Date
75% Refund
Within 14 days before the Course Commencement Date
OR within 7 days after the Course Commencement Date
No refund More than 7 days after the Course Commencement Date

Notes:
1. Application fee for courses is non-refundable and non-transferable.
2. All requests for refunds arising from withdrawal and change of course must be
accompanied with an original fully completed hardcopy Student Request Form
(downloadable from the SIM GE website and the Students Portal) with relevant
supporting documentary proof.
3. Refunds (if any) will be processed within 7 working days of receipt of the original
fully completed hardcopy Student Request Form with relevant supporting
documentary proof. Forms that are received after 12.00 noon would be considered as
submission on the next working day.
4. Approval for change of course will be granted on a case-by-case basis and subject to
each individual meeting the course admission requirements.
5. Transferring to another institution is deemed as a withdrawal from SIM. As such, for
international students who transfer to another institution, their International Students
Pass will be cancelled. These students will have to submit their Passport and
International Students Pass at the Student Helpdesk (SIM HQ) within 3 working
days of the transfer. Attendance record and other relevant documentation to facilitate
the transfer will be provided upon request.
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07 March 2011
6. Course fees must be paid in full before the course commencement date.
7. International students who wish to change to another course offered by SIM will also
need to submit their Students Pass application to Immigration and Checkpoints
Authority of Singapore (ICA) for approval.
8. For new applicants, in the event that the Students Pass application is not approved by
ICA, the applicant will receive a full refund of the course fee.


11. Examination Policies and Regulations

Eligibility
Only students who have registered for the subjects and have met the
attendance requirement will be eligible to sit for the examination.

Examination Answer Scripts
All examination answer scripts, whether used or unused, are to be returned at
the end of the examination.

The examination answer scripts will not be viewed by or returned to students
after they have been collected.

Academic Misconduct
Misconduct during the examination will be dealt with in accordance to the
policy on Academic Misconduct.

Appeal of Academic Results (Not applicable for partner university
undergraduate programme)
Students may appeal for a review of academic results. An appeal fee of
S$53.50 (including GST) is payable per subject.

Please take note of the deadline for appeal as application after the deadline
will not be considered:

1. Appeal for continuous assessment result no later than 3 working days
after result release.

2. Appeal for examination result no later than 1 working day after result
release.

For partner university undergraduate programmes, please refer to their specific
policy on appeal of academic results.

Examination Rules & Regulations
Students must comply with all examination rules and regulations. Details of
the examination rules and regulations will be provided by SIM to students
during the academic period of study.

Where specific institute or universitys examination rules and regulations
exist, they will prevail over SIM examination rules and regulations.

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07 March 2011

12. Feedback and Evaluation

As feedback to lecturers, administrative staff and support services, a course
evaluation will be conducted near the end of each academic period (such as
end of semester/term/module/academic year).

Students are invited and encouraged to provide constructive comments and
feedback for the purpose of further improvement on the programmes. The
feedback and comments will be treated in strictest confidence. SIM will
provide lecturers with the feedback after the results of the main and
supplementary examinations (where applicable) have been released.

Where applicable, comments and feedback obtained will be discussed with
administrative staff and lecturers.

Students can also provide feedback anytime during the course by contacting
either Student Helpdesk or their respective programme executives.
Alternative, they can use the "Course Feedback" form or the general online
form in the "Contact Us" section of the Students' Portal to send in their
feedback.

To provide feedback on service improvements, please contact:

Quality Services
8.30 am to 5.30 pm (Mon Fri, except public holidays)
Tel: 1800 248 9673
Email: [email protected] (Note: We will correspond only with students who use
their SIM email accounts.)


Our Service Standards For Feedback

1) We will provide an acknowledgement reply by the next working day
from the receipt of the written feedback.

2) We will provide a formal response to the feedback within 3 14
working days from the time of receipt, depending on the complexity of
the feedback. For those relating to external institutions/ bodies, the
maximum response time will be 21 working days.

3) We will provide an interim reply if we need more time to work on the
feedback.


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07 March 2011
13. SIM GE Scholarship

The SIM Global Education Scholarship is awarded to outstanding local and
international students to pursue overseas Bachelor's degree programmes at
SIM Global Education (SIM GE). Up to 35 scholarships will be awarded each
year to deserving new and existing students. The categories of scholarship are:

Academic Excellence and Leadership
Awards are granted to outstanding students who have achieved academic
excellence and demonstrated leadership qualities both in and outside the
classroom.

Sports and Artistic Talent
Awards are granted to athletes who possess an impressive track record of
achievement in sports OR individuals with outstanding artistic talents.

Tenure of Scholarship
The scholarship is tenable for the minimum period required to complete the
full course of study, as stipulated by the programme.

Eligibility
The scholarship is open to Singapore citizens, permanent residents and
international students.

Value Of Scholarship
The award covers tuition fees, examination fees and other compulsory fees, as
well as a book allowance for required textbooks. There is no bond attached to
the scholarship.

Application
There are two application periods per year:

March for programmes commencing in the second half of the current year.
September for programmes commencing in the first half of the following year.

Applicants must separately seek admission to their programmes of choice and
must be accepted for admission before being awarded the scholarship.

For more details, you can refer to the FAQ at:
http://www1.sim.edu.sg/sge/upl/oth/gen/1173_090227091249.pdf

Only shortlisted candidates will be notified.

Please send application form by the relevant closing date to:

SIM Global Education Scholarship
Student Services
SIM Headquarters
461 Clementi Road
Singapore 599491
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07 March 2011

For more information, please contact us at:
Tel :(65) 6248 9393
E-mail: [email protected]


14. SIM GE Bursary

The SIM GE Bursary is to provide financial assistance to needy students
studying at SIM GE. It is a monetary award based on financial need. In
addition, students should have satisfactory academic results.

Tenure of Bursary
The bursary is tenable for diploma, undergraduate or postgraduate
programmes offered by SIM GE. It shall be tenable only for the year in which
it is awarded, and should only be used to pay the SIM course fees due.

Value of Bursary
The bursary quantum is up to $2,000/- and is offered dependent on the
assessed level of need of the applicant. The bursary is tenable for one year.

Repayment
As the bursary is awarded to help needy students with the payment of SIM
course fees, no repayment is required. However, the bursary must be refunded
in part or in full if the student discontinues his/her studies.

How to Apply
Download the application form from the SIM Students Portal.

Submit the application form together with the supporting documents
(a) in person to: Student Services
Room 2.22, SIM Headquarters or

(b) by post to: Student Services
SIM Global Education
Singapore Institute of Management, Headquarters
461, Clementi Road
Singapore 599491

All applications must be submitted at least 10 days before the payment due
date specified in the invoice.

Eligibility Criteria

Students pursuing diploma, undergraduate or postgraduate programmes at
SIM GE
Evidence of financial difficulties.
Satisfactory academic results

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07 March 2011
A bursary may be awarded depending on the students financial situation and
criteria set by SIM GE.


15. Confidentiality Policy

SIM is committed to maintaining the confidentiality of the students personal
information and undertakes not to divulge any of the students personal
information to any third party without the prior written consent of the student
SUBJECT TO the obligation of SIM to disclose to any Singapore government
authority any information relating to the student in compliance with the law
and/or to the organisation conferring/awarding the qualification.


16. Student Attendance Policy

The Student Attendance Policy is intended to assist SIM in enabling students
to achieve their full learning potential.

SIM requires all students (both international and local) to attend all scheduled
lessons and activities unless they have valid reasons supported by document
such as medical certificates. Under this policy, all full-time local students are
required to attain a minimum attendance rate as stipulated by the partner
universities / institutions or 75%, whichever is higher. For all international
students, the minimum attendance requirement is 90% as mandated by the
Immigration & Checkpoints Authority (ICA).

This attendance policy will take effect from 4 January 2010.

It has been proven that good attendance contributes significantly to the
successful completion of courses and enhances the quality of the learning
experience. Students must be responsible for their own learning to achieve
success in their pursuit of higher education. Any unauthorized absence could
lead to disciplinary procedures ranging from penalty in course grades to
termination of studies.


Automated Attendance Taking For All Students

We will be implementing the automated attendance taking system for all
students with effect from 4 January 2010. Students are to tap their student
cards on the readers located inside the lecture theatres and classrooms to
register their attendance for their assigned classes. Attendance can be checked
online via Students Portal.

Please note the following:

1. Students who have not collected or have lost their student cards should
approach the Student Helpdesk at Room 2.22 in SIM HQ.
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07 March 2011
2. Students, reading non-degree programmes, can tap their cards between 30
minutes before and after class starts. As for those who are reading degree
programmes, they can do so 30 minutes before and within 1 hour after
class starts. Students who fail to tap their cards within these grace periods
will be regarded as ABSENT from the class. Students do not have to tap
out at the end of the class.
3. Students who are absent from any classes must produce documentary
evidence such as medical certificates for their absence within 48 hours
from the date of absence.
4. Please refer to your Programme Administrator for the details on attendance
requirements, penalties and procedures to submit documentary evidence
for absenteeism.
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07 March 2011
C. DISCIPLINARY MATTERS

1. Disciplinary Regulations

These regulations drawn up by the SIM Disciplinary Committee will apply to
students enrolled with SIM and/or other persons/students within the precincts
of the Institute. These regulations may from time to time be reviewed and
amended by the Disciplinary Committee.


2. Conduct

Students must behave themselves at all times and not interfere with the
comfort or convenience of any person, whether in or out of SIM.
Students are to carry their SIM student cards at all times and to produce
them to any SIM staff upon request.
Students must be properly and decently dressed on campus. Improper
attire such as revealing shorts, skirts, singlets, clothes with offensive
messages are examples of unacceptable attire. No student is allowed to put
on anything that prevents ready identification.


3. Non-Academic Misconduct

Misconduct is the conduct of a student within or outside the precincts of the
Institute that is prejudicial to the good order and discipline of the Institute, or
is likely to bring the Institute into disrepute or is conduct unworthy of a
student of the Institute. This includes, but are not limited to, the following :


a. Disruptive Behaviour

Negligent or wilful conduct that adversely affects the conduct of
the business of the Institute or the work of any person in that
persons capacity as a member of the staff of the Institute or
student.
Conduct within the precincts of the Institute that is disorderly or
interferes with the comfort or convenience of any person.


b. Smoking

SIM is a smoke free campus. Smoking is banned within all SIM premises,
both air-conditioned and non air-conditioned areas. Refer to Section 4b on
Specific Disciplinary Actions for the Violation of Smoke-Free Campus
Policy.
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07 March 2011

c. Littering

Littering on the premises is an anti-social behaviour. We appeal to you to help
us keep the campus clean.


d. Eating and Drinking

No eating or drinking is permitted in lecture theatres, classrooms, laboratories,
the library, Grand Hall, study rooms and discussion rooms.


e. Gambling

The playing of any game of chance or mixed game of chance and skill shall be
strictly prohibited in the precincts of the Institute. The Institute reserves the
right for any Institute staff to report all gambling activities to the police and
will not interfere with any action the police may deem necessary in respect of
gambling of any sort being carried out by students.


f. Use, Possession, or Distribution, Sale or Solicitation of Any Illegal
Substance

Students are forbidden to use, possess, distribute, sell, or solicit any illegal
substances.


g. Alcohol

The consumption, use or possession of alcoholic beverages by students is
prohibited on SIM campus.


h. Failure to Comply with Instructions

Failure to comply with any reasonable instruction given by a staff
of the Institute, including any instruction given to a student to
identify himself or herself by the display of a SIM membership
card/identity card to the satisfaction of the staff giving the
instruction.
Failure by or within the required date or period to pay any course
fees due to SIM or otherwise observe any fine or other penalty
imposed pursuant to any regulation spelt out in this handbook.


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07 March 2011
i. Unauthorized and/or Improper Usage of Property

Entering any part of the property of the Institute when not entitled
to do so
Failure to comply with any authorized regulation, rule, order or
notice in/or relating to the whole or any part of the property of the
Institute.
Wrongful/improper handling of any property within the precincts
of the Institute.


j. Vandalism, Mischief and/or Theft

Wilful or negligent acts causing damage to, loss, removal or theft of, or any
other wrongful interference with any property of the Institute by any student.


k. Sale/Promotion of Goods and Services on Campus

Students are not allowed to sell and/or promote any goods and services within
the precincts of the Institute for personal and/or commercial profit. Approval
from the Institute has to be sought for any sales of goods and services on the
campus.


l. False Representation and Disclosure of Confidential Information

Any false representation, whether oral or written on a matter
concerning or affecting the Institute, and/or staff of the Institute,
and/or the student and or/any other person(s) relating to the
Institute.
Publishing and/or circulating in any way whatsoever any
confidential information or otherwise including but not limited to
class name lists and/or other student information of or held by the
Institute.


m. Assault

Any assault and/or verbal abuse by the student or any person directed by the
student upon any person within or near the precincts of the Institute.


n. Unauthorized Attendance at Courses

Attending course/s which the student is not entitled to attend without prior
permission from an authorized staff of the Institute. This includes assisting
another party to attend courses which that party is not entitled to attend.

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07 March 2011
o. Copyright Infringement

Copying more than one chapter of a book or more than 10% of a
book without chapters.
Copying more than 1 article from a periodical magazine.
Making multiple copies of an item


p. Use of Handphones

All handphones are required to be switch to silent mode prior to attending
lectures, classes, examinations, meetings, events and in areas such as libraries
and computer laboratories.


q. Recording of Images without Knowledge

There should be no electronic or other means to make a video or photographic
record of any person on SIM campus where such a recording is a violation to
privacy and/or likely to cause injury, distress or damage to reputation. The
storing, sharing and/or distributing of such unauthorized records are also
prohibited.


r. Parking on Campus

Car parking is limited and drivers who park their cars on campus are required
to comply with the parking regulations and co-operate with the parking
attendants authorised to manage the car parks. Any motor vehicle driven on
SIM campus should be operated by a legally licensed driver. The driver will
have the license in their possession at all times when operating their vehicle.
Vehicles violating the parking policies may risk enforcement measures.


4. Disciplinary Actions for Non-Academic Misconduct

a. Action

SIM staff/lecturers/security guards have the right to stop a student from the
usage of classrooms/laboratories/library for breaking the Institute rules or for
improper conduct. All SIM staff members have the authority to apprehend
any student who commits an offence and to recommend the student to SIM
Global Education (GE) programme manager and/or student development
manager for disciplinary action. The manager(s), will review the case and
may, according to the circumstances of the case, determine:

that further investigation is not necessary;
that the student shall be given a warning as to future behavior;
that the student shall take remedial action(s);
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07 March 2011
that a record be made in student personal file, as well as student
life and services disciplinary record file;
that the case be referred to the Disciplinary Committee

b. Specific Disciplinary Actions for the Violation of Smoke-Free
Campus Policy

First offence: Students name, identity number and programme shall be
registered in the list of offenders. First warning letter will be issued.

Second Offence: Second warning letter will be issued and student must attend
counseling and smoking cessation video session.

Third Offence: Student shall be referred to the Disciplinary Committee for
appropriate actions.


c. SIM Disciplinary Committee

The SIM Disciplinary Committee will have the authority to take disciplinary
action against any student who violates SIM GEs or Institutes rules and
policies.

The Disciplinary Committee shall hear and determine any offence referred to
it and upon being satisfied that the student concerned is guilty of misconduct,
may impose any one or more of the following penalties:

A reprimand and/or final letter of warning and shall form part of the
Student Record;
The student gives a written undertaking as to his/her subsequent
conduct within the Institute;
The student gives a written or verbal apology;
The student pays for any damage to property he/she has caused, or
recompenses the Institute for any loss it may have suffered or for
any costs incurred directly or indirectly from the students
misconduct;
The withdrawal of privileges, e.g. exclusion from Student Services,
Library or such other sanction which SIM GE considers appropriate.
Expulsion of the student from the programme in consultation with
the University Partner, if relevant.
Initiation of police action.

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07 March 2011
d. Appeal against Disciplinary Action

Following the result of the hearing, the student has a right of appeal against the
decision to suspend/expel him or her. The appeal must be in writing, addressed
to the Director, Higher Education and should outline the basis of the appeal. The
letter and any supporting documentary evidence must be received no later than 5
working days after the date of the hearing.

A Director under the guidance of the Assistant Chief Executive will investigate
the basis of the appeal but no further hearing will take place. The Appeal will
result in one of the following outcomes:
o The student may be reinstated with or without conditions
attached.
o The appeal will fail and the original decision is upheld
A written statement will be produced of the decision and a copy will be sent to
the student. Details of the outcome will be kept in Student Record.
No further appeal will be allowed once this has been completed.


e. Expulsion for Gross Misconduct

The Chief Executive Officer or his/her nominee has the right to expel any
student because of the gross misconduct of that student.
Any expulsion shall only be effected in consultation with the University Partner,
if relevant.


f. Definition of Terms

Damage means the amount or value or any damage to or loss of
any property including costs and expenses incidental to the repair
or replacement of any property damaged or lost.
Exclusion means the removal for a specified period of time of a
persons right to enter and to remain in all or specified part of the
precincts of the Institute and to participate in classes, examinations,
tests and other activities of or under the control of the Institute.
Expulsion means the permanent removal of a persons right to be a
student of the Institute, and to enter and to be in any of the
precincts of the Institute.
Institute means the Singapore Institute of Management.
Precincts of the Institute means the buildings, premises, streets,
driveways, footways, areas and other real estate that is at any time
and from time to time owned by or under the control or in the
possession of the Institute. The buildings at present include SIM
Headquarters at 461 Clementi Road, and SIM Centres at Namly
Avenue and Clementi Road.
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07 March 2011
Property of the Institute means the library books, equipment, and
fixtures, fittings and furniture that are at any time and from time to
time owned by or under the control or in the possession of the
Institute.
Staff includes its employees, lecturers and/or any part-time or full-
time contracted staff.
Student means a person who is enrolled at the Institute as a
student, whether full-time or part-time or who was so enrolled at
the time when the misconduct is alleged to have been committed.


5. Academic Misconduct

For issues pertaining to academic misconduct, please refer to the respective
programme handbook.


6. Use of Institutes Premises and Facilities

Students who wish to hold any function within the Institutes premises must
obtain written permission at least two months before the function. If
attendance by persons other than students of the Institute is envisaged,
permission must also be sought for their attendance.


a. Student Usage of Premises

Unless requested to do so by Institute staff, students should not
handle any of the Audio-Visual equipment installed in the
classrooms or lecture theatres. These include overhead projectors,
microphones, screens, whiteboards, computers, and film and slide
projectors.
Doors of the lecture theatres should be kept closed at all times.
Students are warned against forcing these doors open and leaving
them opened.
Unauthorized access to and removal of Institute property from
lecture theatres, classrooms, workshops etc is a disciplinary
offence.
Students are warned not to write or sit on the tabletops in lecture
theatres, classrooms, study benches, balcony ledges and other
premises.


b. Student Usage of Computing and Information Resources

Students who use SIMs computing & information resources provided must do
so responsibly. All students must respect the integrity of the physical
facilities, computing data and all pertinent licences and contractual
agreements. Access for the following purposes is specifically prohibited:
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07 March 2011

Pornography,
Streaming video, music, internet radio, online games, unauthorised
file-sharing, recreational chat,
Gambling/Gaming.


c. Notices, Posters, Banners, Announcements, Webster, Internet
Postings

Prior written approval must be obtained for the putting up of any material for
mass circulation to other SIM students or to the general public whether by
print or electronic means. The contents of such material should not be
defamatory, offensive, and distasteful or infringe or contravene any existing
law or statute. The Institute reserves the right to subject all students to strict
disciplinary action in the event any student is found guilty of contravening this
regulation.


d. Approval for Activities

Prior written approval must be sought for the following activities:

Student publications;
Any fund raising activities including but not limited to solicitation
of funds, donations, advertisement, sponsorships, raffles, lucky
draws, walkathons, bazaars, fairs, etc;
Collections for charities.


e. Use of Institutes Name and Logo

Prior written permission must be sought for the use of the Institutes name and
logo for all printed material including but not limited to T-shirts, mugs,
folders, caps, buttons, and posters.
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07 March 2011
D. GRIEVANCE RESOLUTION PROCESS

SIM seeks to provide prompt and informal resolution of student grievances as
they arise, and to provide recourse to orderly procedures for them to be
addressed and resolved.

A student grievance may arise from any aspect of a student's educational
experience at the Institute which they believe to be unfair, unjust or
unreasonable. Where university or institute procedures exist for dealing with
students discipline and academic matters (e.g. appeals against results,
exclusion etc), then these will take precedence over student grievance
procedure.

A student seeking resolution of a grievance should follow the steps outlined
below. These steps have been put in place to facilitate resolution of grievances
with a minimum of delay.


Step 1:
At the onset, a student should attempt to resolve the grievance informally by
discussing the issue with the person responsible for the matter (the
respondent). Students uncertain about how to proceed may consult the
Programme Officer or Student Services Officer for assistance. At the request
of either the grievant or the respondent, the Programme Officer or Student
Services Officer may be asked to arrange for and to attend this meeting.

Where necessary, the Programme Manager or Student Services Manager may
also be asked to attend the meeting. Significant effort should be placed at
resolving the grievance at this level.


Step 2:
If the grievance is not informally resolved between the grievant and
respondent, the grievant may file a written statement describing the grievance
to the Programme Manager or Student Services Manager. The written
document shall describe the facts and provide evidence supporting the alleged
violations, indicate what redress the grievant seeks and provide a brief history
of the attempts to resolve the grievance.
A grievance must be filed in writing to the Programme Manager within 2
weeks from the date of the grievous act. This time limit may be extended upon
good cause shown.


Step 3:
If feasible, all disputes should be resolved informally between the programme
department and the student first. If the parties cannot resolve amicably with
mutual regard to the dispute involved, the student may file an appeal in writing
Page 29 of 35
07 March 2011
to the Director, Student Life and Services, for a final resolution within 2
weeks from the date of the first ruling.
In the event that the student and SIM are unable to resolve a dispute amicably,
either party can refer the dispute to Singapore Mediation Centre (SMC) or
Singapore Institute of Arbitrators (SIArb) through CPE Student Services
Centre for mediation. Details on CPE Mediation-Arbitration Scheme are
available upon request.

Page 30 of 35
07 March 2011
E. PRIVATE EDUCATION ACT

Under the new Private Education Act, legislated in December 2009, a Council
for Private Education (CPE) was set up to regulate the private education
industry in Singapore. All Private Education Institutes (PEIs) are required to
comply with the regulations under the Act in order to continue operations.

Following are the new requirements which Singapore Institute of Management
Pte Ltd (SIM) has put in place:-

1. PEI-Student Contract
CPE, in aiming to enhance the confidence of students and their parents in the
quality of education in Singapore, has stipulated that all PEIs must sign a PEI-
Student Contract with students. The contract lays out the important terms and
conditions governing the relationship between the student and PEI. SIM will
honour all terms and conditions spelt out in the contract and in all
communication materials.

Students may request for a copy of the PEI-Student Contract from SIM.

Cooling-Off Period
There will be a cooling-off period of 7 working days after signing the PEI-
Student Contract. Students have the right to cancel the contract within 7
working days and be entitled to the Maximum Refund amount stipulated under
Clause 2.4 of the PEI-Student Contract (less any course fees consumed by the
Student if the withdrawal date is later than the course commencement date).
After the cooling-off period, SIMs refund policy will apply.


2. Fee Protection Scheme (FPS)
SIM has in place a Fee Protection Scheme (FPS) to protect the paid fees of
both local and international students. The FPS serves to protect the students
fees in the event that the PEI is unable to continue operations due to
insolvency, and/or regulatory closure. In addition, the FPS protects the student
if the PEI fails to pay penalties or return fees to the student arising from
judgments made against it by the Singapore courts.

The FPS is compulsory for all students and is available in 2 forms, either
Escrow or Insurance Protection Scheme. For more information, please visit
www1.simge.edu.sg/edutrust.

SIM has appointed Lonpac Insurance Bhd as our FPS insurance provider.
Under the FPS insurance scheme, students fees are insured by Lonpac
Insurance Bhd. In case of events, as stated above, students will be able to
claim their paid fees from Lonpac Insurance Bhd.

We have also appointed Hong Kong and Shanghai Banking Corporation
Limited (HSBC) as our FPS escrow provider. Under the FPS escrow scheme,
students will pay their fees directly to HSBC. HSBC will act as the custodian
of students fees and will only disburse the fees to SIM on a fixed schedule.
Page 31 of 35
07 March 2011
Again, in case of events, as stated above, students will be able to retrieve their
unconsumed fees from HSBC.

More details of the FPS can also be found in the FPS Instruction Manual,
available at www.cpe.gov.sg.


3. Medical Insurance
SIM has in place a group medical insurance scheme for all its students. This
medical insurance scheme will have a minimum coverage as follows:- an
annual coverage limit of S$20,000 per student, covers up to B2 ward in
government and restructured hospitals and provides for 24 hours coverage in
Singapore and overseas (if student is involved in SIM-related activities)
throughout the course duration.
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07 March 2011
F. INTERNATIONAL STUDENT MATTERS
(For Full-Time International Students Only)

1. ICA Regulations Governing International Students

All International Students who wish to pursue full-time studies in an
institution in Singapore are required to apply for a Students Pass.

We wish to highlight to all international students that any renewal and
approval of Students Pass is subjected to review and approval of Immigration
and Checkpoint Authority (ICA). Hence in the event that ICA does not
approve any Students Pass application, SIM will not be able to accept the
student into any programme in SIM.

As part of the regulations and requirements of ICA, Students Pass holders
must comply with the following:

Must not be absent for a continuous period of 7 days or more
without any valid reason.
Percentage of attendance must not be below 90% in any month of
the programme without any valid reason.
A Students Pass holder is not allowed to engage in any work or
employment regardless of whether he or she is paid or unpaid.
Observe immigration regulations at all times.
Students holding students passes are not allowed to apply for other
passes (eg. employment pass, social visit pass, etc).
Students are not allowed to pursue another course of study with
another institution simultaneously without SIM and ICAs
approval.
Students are not allowed to engage in employment and other anti-
social, illegal activities.
No consumption of illegal drugs like cocaine, ecstasy etc, are
allowed.
Should a student terminates his/her course of study for whatever
reason, the students pass must be surrendered to immigration
within 7 days.
No students are allowed to remain in Singapore once students pass
expires.
Upon completion of study, students must inform immigration of
their departure date and flight.

In the event that SIM finds any Students Pass holder in breach of the above,
SIM will be required to report the case to ICA. In such event, ICA may cancel
the Students Pass or decide not to renew it. Where applicable, the student
could be subject to the institutions disciplinary actions.

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07 March 2011
2. In-Principle-Approval (IPA) Letter/Social Visit Pass (SVP)

The In-Principle Approval (IPA) letter is an official document for the student
to gain official entry to Singapore. It is NOT an official document for student
to stay in Singapore.

Upon entry to Singapore, a Social Visit Pass (SVP) stamp is usually endorsed
onto the students passport. This is the official approval granted by
Immigration and Checkpoints of Singapore (ICA) to student to stay in
Singapore. The duration of stay is usually of 2 weeks upon arrival. Student
needs to renew their SVP UPON EXPIRY if their e-appointment date for
Students Pass completion of formalities falls beyond their SVP expiry date.

Failing to renew the Social Visit Pass (SVP) upon expiry is deem as an over-
stayer in Singapore and this is illegal. Student can be fined from a minimum of
$100 to $300 or even jail depending on the period of over-staying (under the
Singapore law, over-stayers are considered as illegal immigrants).


3. Processing Time for Students Pass Application

The normal processing time is about 4 weeks upon receipt of the Students
Pass application and required documents. However, some applications may
take a longer time to process. The local sponsor and/or education institution
will be notified of the outcome of the application by post.


4. Collection of Students Pass

Submission and collection of Students Pass application is to be done over at
Immigration Checkpoint & Authority (ICA), at level 4 of ICA Building.

Things to bring to ICA:
Passport
Medical report
Original copies of relevant documents for certification purposes
Letter of Offer from SIM
Cash or cashcard for payment of S$60 S$120 fee
IMM 27 (small white card)

Note that if submission of documents is done in the morning, collection of
Students Pass will be on the same day (about 2 hours after submission). If
submission is done in the afternoon, student will have to collect the pass on
another day.

Students can only attend class upon receipt of their Students Pass Card.


Page 34 of 35
07 March 2011
5. Renewal of Students Pass

Students are requested to submit their applications at least 2 weeks before the
expiry date to the International Student Office for renewal.


6. Loss of Students Pass

Students who lost their Students Pass will have to do the following:

Make a report at the Police Station.
Get a report from the police to certify that Students Pass is lost.
Inform the SIM International Student Office and obtain a letter
certifying that you are a SIM student.
Bring both letters to ICA and make a report accordingly and
subsequently get the replacement of your Students Pass.


7. Change of School/ Courses of Study

Students who decide to study in another institute/school will be deemed to
have withdrawn from SIM. Their Students Pass will be cancelled and must
be returned to SIM. Attendance record and other relevant documentation to
facilitate the transfer will be provided upon request.
International students who transfer to another course run by SIM will have
their Students Pass application submitted to ICA for transfer of programme.
Do note that ICAs approval for the transfer of programme is required and
dependent on the students attendance history, amongst other factors. Students
have to bear the application and issuance fees charged by ICA.

Please submit your applications at least 4 weeks before the commencement of
the new course or at the new institute/ school.

8. Completion of Studies at SIM

When international students completed their studies in SIM, their Students
Pass will be cancelled. They will be granted a one month social visit pass to
wind down their activities in Singapore and make arrangements to leave.
Students are to return their cancelled Students Passes to SIM or to
ICA/Immigration Officer at point of departure if they need to leave Singapore
urgently.

9. Campus Attendance

As per ICA regulations, all international students are to adhere to the
following attendance requirements:

1. To maintain a minimum attendance rate of 90% in the programme they are
registered in.
2. To attend at least 3 hours of lessons everyday from Monday to Friday.
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07 March 2011

Where the international students do not meet the above mentioned
requirements or where they failed to attend classes for a continuous period of
7 days without any valid reason and supporting document, SIM will have to
inform ICA immediately.

With the above understanding, SIM requires all international students to
register their class and campus attendance. Details on campus attendance are
as follows:

Students are to tap their student cards against the on-campus card
reader when they arrive and when they leave the campus.
Students campus attendance will be recorded as the time between their
first and last tap.
The on-campus card readers are located at:
o Basement lift lobby, opposite lift-2
o Level 1 study area, outside LT 1-10
o Level 2 Atrium, near to the glass door opposite the Security
counter
o Level 2 Atrium, near to the glass door besides the Security
counter
o Level 3 outside Jun Hang Food Court, below the LCD TV