IT-Driven Transformation Through

Data-Driven Dashboards

Presented At:

Larry Fitzpatrick
e: [email protected]
t: 301.656.4030
www.computechinc.com
10th Annual CIO Forum
1. IT-DrivenTransformation Through Data-Driven Dashboards

DATA DRIVEN DASHBOARDS

A system that enables meaningful inspection of the operation of a complex
system to inform decision-making. A complex system can be a portfolio, a
What Is It?

business unit (agency), or an industry.

1964, Michael Scott 1964, Michael Scott

Morton first articulates Morton first articulates
DSS concept at HBS DSS concept at HBS
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used in publication by used in publication by
Gorry& Scott Morton,
Sloan Management 1964, Michael Scott
Review Morton first articulates
DSS concept at HBS
1964, Michael Scott

GIS
1971, DSS term first
Morton first articulates
used in publication by
DSS concept at HBS

RIA
1971, DSS term first
used in publication by
Gorry& Scott Morton,
Sloan Management 1964, Michael Scott 1964, Michael Scott
Review Morton first articulates Morton first articulates
1964, Michael Scott
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UX
1971, DSS term first used in publication by used in publication by
used in publication by Gorry& Scott Morton,
Sloan Management 1964, Michael Scott
1964, Michael Scott Review Morton first articulates
Morton first articulates DSS concept at HBS
1964, Michael Scott
DSS concept at HBS 1971, DSS term first
Morton first articulates
1971, DSS term first used in publication by
1964, Michael Scott DSS concept at HBS
used in publication by Morton first articulates 1971, DSS term first
DSS concept at HBS used in publication by
1971, DSS term first Gorry& Scott Morton,
used in publication by Sloan Management
Gorry& Scott Morton, 1964, Michael Scott Review
1964, Michael Scott 1964, Michael Scott Sloan Management Morton first articulates
Morton first articulates Review
Morton first articulates DSS concept at HBS
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1971, DSS term first 1971, DSS term first used in publication by
used in publication by used in publication by
Gorry& Scott Morton, 1964, Michael Scott
Sloan Management 1964, Michael Scott Morton first articulates
Review Morton first articulates DSS concept at HBS
DSS concept at HBS 1971, DSS term first 1964, Michael Scott
1964, Michael Scott
1971, DSS term first used in publication by Morton first articulates
Morton first articulates
used in publication by DSS concept at HBS
DSS concept at HBS
1971, DSS term first 1971, DSS term first
used in publication by used in publication by
Gorry& Scott Morton, Gorry& Scott Morton,

OR
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Review Review
1964, Michael Scott
Morton first articulates
DSS concept at HBS
1971, DSS term first
used in publication by

1964, Michael Scott

Morton first articulates
DSS concept at HBS
1971, DSS term first 1964, Michael Scott
used in publication by Morton first articulates
DSS concept at HBS
1971, DSS term first
used in publication by
Gorry& Scott Morton,
Sloan Management
Review

user operational
DTV.gov data cube
experience systems
2.
FOUR FACTORS CONVERGE
Fifty Years Of Cumulative Experience

Michael Scott Morton first

IT-DrivenTransformation Through Data-Driven Dashboards

Significant early Data

Why Now?

articulates DSS concept 1971 Driven DSS in production 1982 Howard Dressner defines 1995 Data Driven Dashboards
at HBS. (Klaas). BI - Business Intelligence

DSS term first used in publication Sprague & Carlson publish Internet commercialized
by Gorry& Scott Morton, Sloan & WWW catches fire
1964 Management Review. 1974 seminal DSS framework.
1989 2009

WAN Bandwidth For A Typical Institution Vastly Improved Programmer Productivity: Automation Of Knowledge Work:
Hardware, Tools, Training, Patterns Original Data Stored on Hard Disk
150

2,593
Mb/s
Yanni’s PB
Law:
2x/6yrs 1,616

3000x 64x 100x 924

508
18
4.5 144 278
0.56 1.6 23 37 69

‘93 ‘95 ‘00 ‘04 ‘09 ‘71 ‘77 ‘83 ‘89 ‘95 ‘01 ‘07 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00 ‘01 ‘02 ‘03
3.
DTV.gov
Massive
IT-DrivenTransformation Through Data-Driven Dashboards

stakeholder base. DTV.gov

Examples

IMPACT:
Billy Casper Golf
Dirty data every - Inform public, private policy
month; clean data stakeholders
daily, integrate. - Coordinate congressional and
grassroots outreach
- Guide roll-out
Broadband.gov
Strategy creation;
communicate multiple
constituencies.

Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
3.
DTV.gov
Massive
IT-DrivenTransformation Through Data-Driven Dashboards

stakeholder base. Billy Casper Golf

Examples

IMPACT:
Billy Casper Golf
Dirty data every - Streamline inventory
month; clean data management
daily, integrate. - Accuracy of financial data
- Shorten M & A cycle

Broadband.gov
Strategy creation;
communicate multiple
constituencies.

Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
3.
DTV.gov
Massive
IT-DrivenTransformation Through Data-Driven Dashboards

stakeholder base. Broadband.gov

Examples

IMPACT:
Billy Casper Golf
Dirty data every
month; clean data - Communicates progress with
daily, integrate. development of plan
- Invites public participation
- Integrates public and
private issues
Broadband.gov - Collects and shares policy
Strategy creation; drivers
communicate multiple
constituencies. - Represents online version
of National Broadband Plan in
progress
- Crowdsourcing
Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
3.
DTV.gov
Massive
IT-DrivenTransformation Through Data-Driven Dashboards

stakeholder base.
Examples
Portfolio Management
IMPACT:
Billy Casper Golf
Dirty data every - Enable growth
month; clean data - Drive consistency and
daily, integrate. predictability
- Inform stakeholders

Broadband.gov
Strategy creation;
communicate multiple
constituencies.

Portfolio Management
Rapid training
under fast growth;
early problem
warning, scale.
4. IT-DrivenTransformation Through Data-Driven Dashboards

KEY TAKEAWAYS
Summary

Source operational data:

The source data must be a natural by-product of an existing business process.
If it's not, change the business process to get it, don't add extra reporting
requirements.

Keep focus on KPIs:

Concentrate on a few simple, readily computable KPIs that most directly
measure what you want to influence or communicate.

Manage Behavior:
The transparency achieved provides a stunning opportunity for behavior
modification. But, don't underestimate the effort required to
institutionalize adoption, lest data quality suffer.