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    Receptionist and Tour Guide Addis Ababa

    Uploaded by

    Amanda Cole
    Best Receptionist ,tour guide and rent a car please fell free to contact me .If you are looking Best and cheep price hotel or accommodation in Ethiopia please let me know.I will arrange best place for you .I am also handling United Nation (UN) approved accommodation services . Waiting for your Call Many Thanks Aynalem Mersha

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    © All Rights Reserved
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    Receptionist and Tour Guide Addis Ababa

    Uploaded by

    Amanda Cole
    163 views2 pages
    Best Receptionist ,tour guide and rent a car please fell free to contact me .If you are looking Best and cheep price hotel or accommodation in Ethiopia please let me know.I will arrange best place for you .I am also handling United Nation (UN) approved accommodation services . Waiting for your Call Many Thanks Aynalem Mersha

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    Best Receptionist ,tour guide and rent a car please fell free to contact me .If you are looking Best and cheep price hotel or accommodation in Ethiopia please let me know.I will arrange best place for you .I am also handling United Nation (UN) approved accommodation services . Waiting for your Call Many Thanks Aynalem Mersha

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    163 views2 pages

    Receptionist and Tour Guide Addis Ababa

    Uploaded by

    Amanda Cole
    Best Receptionist ,tour guide and rent a car please fell free to contact me .If you are looking Best and cheep price hotel or accommodation in Ethiopia please let me know.I will arrange best place for you .I am also handling United Nation (UN) approved accommodation services . Waiting for your Call Many Thanks Aynalem Mersha

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Aynalem Mersha

    Address, Addis Ababa


    Contact Number: (+251) 0910608589 & 0940191143
    Email: [email protected]
    Website: aynalemmersha.blogspot.com
    Personal Profile:
    A hardworking and self-reliant individual, who is efficient in carrying out administrative tasks in
    pressured environments and competent to provide a good service for clients. Very well
    presented, diligent and a determined individual. Self-motivated with a very high level of
    commitment in any task undertaken. Works well on her own and is a good team member.
    Receptionist and Tour Guide
    Customer Service Expert
    MS Office Power User
    Adept Written/Verbal Communicator
    Marketing techniques
    Customer Relationship
    Managing rent a Car services
    Tour Guide Consultancy

    Key Skills
    Office Skills:
    Telephone & Front Desk Reception
    Customer Service
    Filing Database & Records Management
    Executive & Administrative Support Reports & Spreadsheets
    Complaint Handling
    Data Entry (75 WPM)
    English and Amharic Language expert
    Computer Skills:
    Word
    Excel
    PowerPoint
    Outlook
    Windows Vista/XP

    Professional Experience
    Queen Sheba International Hotel (Addis Ababa)
    Receptionist, Feb 2013 to Present
    Excelled in role requiring the ability to handle a variety of customer service and
    administrative tasks and resolve customer issues with expediency.
    Demonstrated proficiencies in telephone and front-desk reception within a high-volume
    environment. Calmed upset/angry customers researched and rapidly solved problems
    and rebuilt client trust to prevent the loss of key accounts.
    Led cleanup of company database and files. Restored organization to personnel,
    financial and operational records and accelerated data input, processing and retrieval
    times.
    Consistently praised by management for the quality and timeliness of reports, attention to
    detail exemplary customer service delivery and team-player attitude.

    Lal Hotel (Woldea, Ethopia )

    Receptionist, March 2009 to Jan 2013
    Perform reception duties such as answer telephone calls, make appointments, and
    disclosure forms are completed correctly, and customer records are updated.
    Responsible for receiving and checking deliveries; maintaining hair stockroom in a tidy
    condition.
    Dealing with enquiries, complaints, and correspondence: where possible, helping directly;
    passing others on to appropriate members of staff; dispatch of standard information.
    Cash handling, processing payments, drawing up invoices and receipts.
    Ensure reception/ front desk is adequately stocked and information is updated and clearly
    displayed.
    To under any other administrative duty when needed such as photocopying, filing etc.
    Juresalam Hotel
    Receptionist, March 2002 to Jan 2009
    Effectively handled inquiries from new and existing customers about their gym
    membership.
    Skilled in customer service and telephone operations, dealt with customers queries and
    phone presentations in a professional manner
    Trained as a first aider for use in various emergency situations to identify problems and
    to co-ordinate emergency response.Utilised proprietary software for entering customer
    information into computerized database.
    Responsible for carrying out health and safety checks on daily basis.
    Education
    Primary school 1-8 lalibela primary school
    Secondary school 9-10 lalibela high school
    Reference: Ato Tewabe fenta General manager Lal hotel Woldiya Phone Number 251911212755

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