Scribd Logo
Upload

Welcome to Scribd!

  • 40 views

    Questionnaire: Respondents Profile

    Uploaded by

    Karan Verma
    This document is a questionnaire for a research project on customer satisfaction with Big Bazaar and Easyday in Agra. It asks for the respondent's profile information like gender, age, education, and contact details. It then asks questions about shopping frequency, product categories purchased, promotional schemes, importance of attributes for purchase decisions, and level of satisfaction with aspects of the stores like pricing, quality, service, and overall shopping experience. The goal is to collect data to analyze customer satisfaction with the two retail outlets for an academic study.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Questionnaire: Respondents Profile

    Uploaded by

    Karan Verma
    40 views5 pages
    This document is a questionnaire for a research project on customer satisfaction with Big Bazaar and Easyday in Agra. It asks for the respondent's profile information like gender, age, education, and contact details. It then asks questions about shopping frequency, product categories purchased, promotional schemes, importance of attributes for purchase decisions, and level of satisfaction with aspects of the stores like pricing, quality, service, and overall shopping experience. The goal is to collect data to analyze customer satisfaction with the two retail outlets for an academic study.

    Original Description:

    easy day bigg bazzar

    Original Title

    Questionnaire Kv

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document is a questionnaire for a research project on customer satisfaction with Big Bazaar and Easyday in Agra. It asks for the respondent's profile information like gender, age, education, and contact details. It then asks questions about shopping frequency, product categories purchased, promotional schemes, importance of attributes for purchase decisions, and level of satisfaction with aspects of the stores like pricing, quality, service, and overall shopping experience. The goal is to collect data to analyze customer satisfaction with the two retail outlets for an academic study.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    40 views5 pages

    Questionnaire: Respondents Profile

    Uploaded by

    Karan Verma
    This document is a questionnaire for a research project on customer satisfaction with Big Bazaar and Easyday in Agra. It asks for the respondent's profile information like gender, age, education, and contact details. It then asks questions about shopping frequency, product categories purchased, promotional schemes, importance of attributes for purchase decisions, and level of satisfaction with aspects of the stores like pricing, quality, service, and overall shopping experience. The goal is to collect data to analyze customer satisfaction with the two retail outlets for an academic study.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 5

    P

    a
    g
    e
    1
    Questionnaire
    Dear Sir/Madam
    I Karan Verma student of DAYALBAGH EDUCATIONAL INSTITUTE(DEEMED
    UNIVERSITY),presently pursuing a research project entitle CUSTOMER
    SATISTFACTION WITH REFERENCE TO BIGBAZAAR & EASYDAY IN AGRA.I
    request you to kindly fill the questionnaire elo! and assure you that the data generated shall
    e used only for academic purpose. "hate#er information collected !ill e kept confidential.
    RESPONDENTS PROFILE
    NOTE: TICK YOUR RESPONSES FOR THE FOLLOWING
    QUESTIONS
    Q! W"#$" #% &'() *)+,+))+- *./$+ 0' %"'*1
    $a% &ig &a'aar $ % $% (asyday $ %
    $c% Kirana Store $ % $d% )ther$please specify%*****
    R+/%'21
    $a% +o! price $ ) $% ,uality $ %
    $c% -ange $ % $d% .eary $ %

    1. Name:________________________________________
    2. Gender:
    (a) Male (b) Female
    3. Age:
    (a) Below 20 Years (b) 20-30 Years
    (c) 30-0 Years (d) Abo!e 0 Years
    ". #$al%&%ca'%on:
    (a) () 'o *%g+ ,c+ool (b) -n'ermed%a'e Grad$a'e
    (c) .os' Grad$a'e (d) .ro&ess%onal
    (e) /'+er (.lease ,)ec%&0):_______________________________________
    . Address:___________________________________________________
    1. 2-ma%l address(%& an0):________________________________________
    3 .4on'ac' N$mber:____________________________________________

    (+) )ther$please specify%**********************************

    Q3 H'4 ,)+5(+20.& -' &'( 6#%#01
    $a% )nce in a !eek $ % $% /!ice in a !eek $ %
    $c% )nce in a month $ % $d% Depending on the need $ %
    Q7 W"/0 "/6+ &'( %"'**+- 8'%0.& ,)'8 0"#% *./$+1
    $a% 0rocery $ % $% 1ome appliances $ %

    $c% 2pparel $ % $d% 3urniture $ %
    $e% )ther $please specify%*************************************
    Q9 H'4 -#- &'( $'8+ 0' :2'4 /;'(0 0"+ %$"+8+% & ',,+)%1
    $a% "ord of mouth $ % $% 4atalogue $ %
    $c% +ocal .e!spaper $ % $d% )utdoor 2d#ertising $ %
    NOTE: CIRLE YOUR RESPONSES FOR THE FOLLOWING QUESTIONS
    Q< P.+/%+ #2-#$/0+ 0"+ +=0+20 0' 4"#$" &'( />)++ ') -#%/>)++ 4#0" 0"+
    ,'..'4#2> (0#.#0& /%*+$0% ', ')>/2#?+- R+0/#. O(0.+0%@
    Strongly
    2gree
    Strongly
    Disagree
    $a% 2 place to shop 5 6 7 8 9
    $% 2 place to sociali'e 5 6 7 8 9
    $c% 2 place to (njoy 5 6 7 8 9
    $d% 2 place to e:perience 5 6 7 8 9
    Page 2

    QA W"#$" %0')+ -' &'( 0"#2: ',,+)% ;+00+) *)'8'0#'2/. %$"+8+%1
    $a% 4ash Discount &ig &a'aar (asy day
    $% +ucky Dra! Scheme &ig &a'aar (asy day
    $c% 3ree 0ift Scheme &ig &a'aar (asy day
    $d% 3inancing 3acility &ig &a'aar (asy day
    $e% 0uarantee / "arranty &ig &a'aar (asy day
    QB K#2-.& #2-#$/0+ 0"+ #8*')0/2$+ ', +/$" ', 0"+ ,'..'4#2> 4"#.+
    8/:#2> / *()$"/%+ -+$#%#'2@
    Most
    Important
    Most
    ;nimportant
    $a% ,uality 5 6 7 8 9
    $% "ide <roduct
    2ssortment
    5 6 7 8 9
    $c% 3i:ed <rice 5 6 7 8 9
    $d% <resence of
    International &rands
    5 6 7 8 9
    $e% Discounts 5 6 7 8 9
    $f% <ackaging 5 6 7 8 9
    $g% 2d#ertisement 5 6 7 8 9
    $h% Display of <roducts 5 6 7 8 9
    $i% 2mience 5 6 7 8 9
    $j% Value for Money 5 6 7 8 9
    $k% Socio (conomic Status 5 6 7 8 9
    Page 3

    NOTE:TICK YOUR RESPONSES
    QC W"#$" %0')+ -' &'( 0"#2: "/% 0"+ ,'..'4#2> /00)#;(0+%1

    1ighly
    Satisfie
    d
    Satisfie
    d
    .either
    Satisfied
    .or
    dissatisfie
    d
    Dissatisfied 1ighly
    Dissatisfied
    $a% <ricing
    policy
    $% <roduct
    ,uality
    $c% Ser#ice
    ,uality
    $d% Staff
    &eha#iour
    $e% Staff
    Kno!ledge
    $f% 2mience
    $g% (ase of
    Shopping
    $h% )#erall
    Shopping
    Page "

    Page

    You might also like