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About Company: IBM India's Solutions and Services Span All Major Industries Including

IBM India is conducting a campus recruitment drive on May 4th for B.Tech final year students to work in their End User Support unit. Candidates must register by April 26th and will go through a group discussion, voice and accent test, and interview. The job requires providing technical support to IBM customers via phone, email and chat. Shifts are 24/7 and locations are Hyderabad and Bangalore. Mandatory skills include understanding operating systems, networking, communication skills and a neutral accent. Desired skills include familiarity with software, hardware concepts, and questioning techniques. The notice provides registration details and processes for the recruitment drive being held at ABES Engineering College on May 4th.

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Shashank Agarwal
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125 views2 pages

About Company: IBM India's Solutions and Services Span All Major Industries Including

IBM India is conducting a campus recruitment drive on May 4th for B.Tech final year students to work in their End User Support unit. Candidates must register by April 26th and will go through a group discussion, voice and accent test, and interview. The job requires providing technical support to IBM customers via phone, email and chat. Shifts are 24/7 and locations are Hyderabad and Bangalore. Mandatory skills include understanding operating systems, networking, communication skills and a neutral accent. Desired skills include familiarity with software, hardware concepts, and questioning techniques. The notice provides registration details and processes for the recruitment drive being held at ABES Engineering College on May 4th.

Uploaded by

Shashank Agarwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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NOTICE

ABESIT/0110/CRC/2014 22
nd
April, 2014
Pool Campus Recruitment drive of IBM India Pvt Ltd
IBM India Pvt Ltd is conducting Pool Campus Recruitment drive for B.Tech (all branches)
final year students. The details are as follows:
About Company: IBM India's solutions and services span all major industries including
financial services, healthcare, government, automotive, telecommunications and education.
IBM India has clearly established itself as one of the leaders in the Indian Information
Technology (IT) Industry - and continues to transform itself to align with global markets and
geographies to grow this leadership position. Widely recognized as an employer of choice,
IBM holds numerous awards for its industry-leading employment practices and policies. The
diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services,
systems and software, uniquely distinguishes IBM India from other companies in the
industry. Integrated Technology Delivery (ITD) brings together all of IBM's worldwide
service delivery capabilities for Strategic Outsourcing with strong local and regional
management teams supported by a set of key global competencies including Security, Asset
& Risk Management (SARM), End User Support (EUS) and Server Systems Operations
(SSO). We are currently hiring for the End User Support unit through campus drives.

Integrated Technology Delivery: Integrated Technology Delivery (ITD) brings together
all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local
and regional management teams supported by a set of key global competencies including
Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems
Operations (SSO). Currently Company is looking for inspiring students to participate in their
pooled campus drives for the End User Support unit.
Eligibility Criteria: All are eligible with no active backlog; working in shifts is a mandate.
Candidates applying and selected for the job will be expected to work in shifts - including
evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies
supported
Location of joining: Hyderabad and Bangalore
Job Description: Providing Voice support to IBM Internal End Users and External
Commercial Account End Users across North America, EMEA & AP. The job will require you
to handle inbound calls /
emails / chats regarding technical issues for end users., remote Infrastructure support
delivery, perform problem cause analysis, resolve routine customer problem, ability to
Identify Opportunity & Implement Process Improvements has technical experience and skills
in the areas of problem determination, creativity and analysis, ability to meet a set of
defined account agent productivity measurements.,
Mandatory Skills: Understanding of operating systems, Windows 2000/NT/XP
configuration options and troubleshooting, Browser Support - Internet Explorer, strong
computer skills required, proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN, excellent oral and written communication skills, excellent
customer service orientation and neutral accent
Desired Skill: Ability to identify basic hardware parts and aware of basic hardware
concepts, user level familiarity with at least one e-mail client - Outlook, Notes etc, skilled in
commercially standard software applications and major desktop operating systems,
awareness of basic networking concepts and technologies and questioning skills /probing
skills, as relevant to the issue and level of the caller
Package: Will be informed by Company Official during recruitment process
Registration Link:
https://docs.google.com/forms/d/1h4xuulk2cU0cUjAk5scg8Q6DkDAKAuAsebuo8
rXqzmw/viewform?usp=mail_form_link
The Process:
Group Discussion
Voice & Accent Test (Telephonic Round)
Interview (Telephonic Round)

Last date of registration: 26
th
April, 2014 (4:30 PM)
Date of drive: 4
th
May, 2014 Reporting Time: Will be informed later
Venue: ABES Engineering College, Campus -1, 19th KM Stone, NH-24, Delhi-Hapur Bypass
Road, Vijay Nagar, Ghaziabad
IMPORTANT: 1) Eligible and interested students are required to register their data on
above mentioned link latest by 4:30 PM 26
th
April, 2014

2) Students are also required to register their names in CRC latest by 1
st
May, 2014

3) Students are required to carry CV, photographs and College ID Card


Charu Singh
Senior Manager CRC

CC: (1) Hon'ble Management Trustee, Advisor, Director General, Director
(2) Registrar Office
(3) HOD (with the kind request to communicate among students)
(4) Mr Prashant Prabhakar and Ms Shikha Pathak
(5) Record room

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