Employee Satisfaction Survey

Company Image 1 2 3 4 5 6 7 8 9 10 I am proud to work for my company My company's standards for business ethics are very high The overall image of the company is very high as compare to other companies My company has well defined systems & procedures in all its areas of operation All important policies and procedures are updated regularly Efforts are made to make systemss and procedures user friendly My company is committed to providing competitive products The top management believes that Human Resources are an eternally important resources & that they have to be treated more humanly I would recommend employment in my company to my friend The company's business prospects for next five years are very high

Work Climate 1 2 3 4 5 6 I am treated with respect at the workplace Thye employees always behave in ethical manner Politics is kept to a minimum Management does the same what it says I feel I can voice my opinion without fear at workplace Company's employee policies are equally administered in all the departments

Working relationship 1 2 3 My company has provided me a professional workin atmosphere People trust eachother in my company Employees are not afraid to express or discuss their feelings with their peers/subordinates

4 5 6 7 8 9 10

Delegation of authority to encourage juniors to handling higher responsaibilties is quiote common Management-employees relationship is characterized by trust, collaboration & mutuality The grievances are listened and attended by superiors My company is open to employee's suggestions Employee in my company are very informal; Employees in my company do not have any fixed mental impressions about each other Weaknesses of the employees are communicated to them in a non-threartening way

Communication System 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 I understand the mission of the company The company's corporate communications are frequent enough The information flows from top to bottom The information flows from bottom to top I have a good understanding of how my organisation is doing financially I am informed about my company's competitors My company updates me with all important informations I get more information through informal channels rather than the formal channels of communications I am comfortable in communicaating with my colleagues, peers, superiors I have a good understanding about the company's various benefits plans/schemes Changes that may affect my work are communicated to me prior to implementation I feel free to offer comments and suggestions I am aware of the code of conduct of the company I am familiar with the kind of relationship my departnment has with customers & other departments I am able to access all the information related to my job Information is openly shared within the department My departments trusts the informations gathered from other departments

18 19 20

The responsibilties are delagated to employees in a proper manner There is no conflict of my department with other departments Overall I can say, the communication system is very effective within the department

Career Growth 1 2 3 4 5 6 7 8 Growth opportunities are very important for my line of function I am doing the same job which I expect for my career growth I have opportunity to learn and grow in the company I look forward to a great career at SFL I have a clearly established career path at SFL I can achieve my future career goals in this company Promotion goes to those who really deserve it Employees are sponsored for training programmes on the basis of genuine training needs

Training & Development 1 2 3 4 5 6 7 8 9 10 11 My company systematically contributes to its employees' educational and professional development The knowledge, skills and motivation of the employees are utilized to enhance performance of the company The top management is willing to spend a considerable part of their time to ensure the development of the employees The HR policies in the company facilitate employee development There is a need for necessary and quality training on a continuous basis for all employees I am satisfied with the opportunities provided for training I am given a real opportunity to improve my skills in my company My company provides as much ongoing training as I need I am aware of all the training programmes scheduled for this year I seriously take initiative to attend the training programmes I get the opportunity at work to try out what I have learnt from the programme

Your Role and Job Existence 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 My job contributes towards the companys goals and objectives I like the work I do My job is is challenging and interesting I understand what is expected of me in my work I have the materials/equipment & tools I need to do my job well My jobs makes good use of my skills and abilities I understand the importance of my role to the success of the company I am motivated by the company to do my best My performance is not affected by my other group members' performance I am getting enough relant trainign for my present job I am expected to find out new and better ways to get the job done I feel I have job security I have clear measures for each of my objectives I have the flexibilty to arrange my work schedule to meet my personal responsibilities I manage the time very efficiently to accomplish the job I segregate the work depending upon the importance and urgency I focus on problem solving methods rather than fault finding to sort out the problems My performance is affected by the workload I have

Your Immediate Boss/Supervisor 1 2 3 4 My boss trusts me My boss expects me to do my best My boss appreciates my good work My boss has sufficient knowledge of the job to be accomplished

5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

My boss takes prompt and fair corrective action when I go wrong in ther work My boss establishes plans and work objectives with me My boss gives me clear instructions I feel free to talk openly and honestly to my boss My boss holds regular meetings with my group members My boss assist me to identify my training and development needs My boss delegates responsibility with authority whenever necessary My boss is good in decision making My boss gets input from me when making key decisions that impact my section My boss is effective in involving employees in solving the problems we face as a unit My boss is fair and even hahanded in the treatment of all group members My boss keeps me in loop so that I know what is happening in the company My boss is an effective leader and models high standards for quality work My boss is a good mentor I have good personal relationship with my boss

Team Work 1 2 3 4 5 6 7 8 9 The objectives of my team are clear to me There is a sense of togetherness in my group The team members are committed to the objectives of the team There is cordiality and understanding between my groups and other groups I like to work in a team rather than individually My team has a systematic and methodical approach towards any issue My group members try to make our team a winning team Constructive criticism that is important for the development of the member is encouraged and welcomed in my team Work is fairly distributed among my team members

10 11 12 13

Creative and innovative ideas are accepted by the team members in order to better the performance I feel free to communicate openly with my team members I am given feedback on my performance by my team members There are enough regular meetings to discuss the performance of all team members

Decision Making Authority 1 2 3 4 5 I am satisfied with the way decisions are made in my company Data collection and analysis are done prior to decision making I am involved in making decisions related to my job I am given due authority to perform my job My views and other inputs are considered and accepted by my superiors for solving the problems

Compensation & Benefits 1 2 3 4 5 6 7 My pay is fair for the work I perform I am satisfied with the annual increase I have received for my performance My compensation package matches my responsibilties I understand the criteria used to decide my compensation The pay in my company compare favourably with that of other companies in the region My company maintains benefits that compare well to other companies in the region I am satisfied with the company's employee welfare programmes such as incentives, insurance,retirement benefits, promotions, increments etc.

Performance Appraisal System 1 2 3 4 I am satisfied with the present performance appraisalsystem Performance appraisal reports in my company are based on objective assessment and adequate information & not on favoritism I have clear performance standards defined for my job My boss helps me in planning of my performance

5 6 7 8 9 10

I receive regular feedback from my superior about my performance Performance review discussions are taken seriously and sufficient time is spent on them I take initiative for the planning and review of my performance My performance for every year is reviewed and discussed with me I am satisfied with the ratings given to me on my performance The comapy makes every effort to fill vacancies from within the company before recruiting outside

Reward & Recognition 1 2 3 4 5 6 My company recognizes good performance My company recognizes the accomplishments of employees If I do good work I am considered to be promoted and paid more I feel I am valued at SFL Job promotions are fair and equitable The reward system in my organisation is fair

Safety and Health 1 2 3 4 5 6 My company is concerned about the safety and health of its employees The work area is designed to protect the employees from occupational hazards Employees are educated about safety and accident preventions My workplace is physically comfortable to work There is adequate noise control to allow me to focus on my work Work-life balance is supported in my company

Physical working conditions include Drinking water facility Canteen facility

Toilet facility Lighting Maintenance of computers and other equipment Cleanliness of workplace Sports club Noise control Maintenance & storage of hazardous chemicals Telephone faacility