Top 5 Lean 6 Sigma Tools with Templates
By Former Deloitte Management Consultants
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Objective of this document
Provide you the Top 5 Lean Six Sigma tools
through editable Powerpoint slides that can be reused for your own presentation
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Lean Six Sigma top 5 tools There are numerous tools that can be used to facilitate the implementation of Lean Six Sigma, including the top 5 tools presented below and in the next slides:
Five Whys Problem Solving Fishbone diagram Process mapping
Scorecard
Change commitment curve
If you need more tools, please send us an email at [email protected]
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Five Whys Problem Solving tool Objective
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Five Whys Problem Solving tool Description
Clearly define high level problem statement
Problem Statement
Answer the question and ask again why Sometimes the root causes become evident after 2 or 3 whys, sometimes a deeper dive may be required
Why? Why?
Why?
True root cause of the problem
Why?
Why?
Problem Solution
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Five Whys Problem Solving tool Template
Insert problem statement
Why?
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Why?
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Why?
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Why?
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Why?
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Insert problem Solution
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Fishbone diagram tool Objective
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Fishbone diagram tool Description Cause #5
Cause #5.1 Cause #3.1 Your own text
Cause #3
Cause #1.1 Your own text
Cause #1
Causes
Effects
Start by writing the main problem or issue to be studied
Cause #5.1
Cause #3.1
Cause #1.2
Key problem
Cause #5.1 Cause #4.1 Cause #2.1
Cause #5.1
Cause #4.1
Your own text
Cause #2.2
Your own text
Causes that contribute to the problem
Cause #6
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Cause #4
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Cause #2
Fishbone diagram tool Template Sample Text
Your own text Your own text Your own text
Sample Text
Your own text Your own text
Sample Text
Your own text
Your own text
Your own text
Sample Text
Your own text Your own text Your own text
Your own text
Your own text
Your own text
Your own text
Your own text
Sample Text
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Sample Text
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Sample Text
Process mapping Objective
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Process mapping Description
Process mapping uses various symbols such as:
= A task = A decision
A document
= The flow direction = Process start
= A system
= Process end
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Process mapping Template
Process Map Title
Department A
Department B
Department C
Task
Task
Task
Start
End
Task
Yes
Closed question
No
Task
Note: For complex processes, other IT tools should be used instead of Powerpoint
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Scorecard Objective
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Scorecard Description
Scorecard Title
An administrator is required for maintaining the data and managing continuous improvement of the scorecard itself
You can insert operational, financial, and people metrics
Metric
Owners are accountable for performance of the metrics
Owner Target
Last month
This month
Metric #1
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Metric #2
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Metric #3
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e.g. Customer satisfaction index
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Colors can quickly help you assess which metrics have improved compared to last month
Scorecard Template
Scorecard Title
Metric Owner Target Last month This month
Metric #1
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Metric #2
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Metric #3
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Metric #4
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The change commitment curve tool Objective
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The change commitment curve tool Description
Change commitment curve
High
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Initiatives need to be carried out to decrease the time between the different stages
Internalization
Individuals make the Vision their own and create innovative ways to use and improve
COMMITMENT
6 5 4
Institutionalization
The Vision is the way work is done -- the new status quo
Adoption
Individuals are willing to work with and implement the Vision
1
Contact Low
Individuals have heard that there is a vision initiative
2
Awareness
Individuals are aware of basic scope and concepts of the Vision
Positive Perception
Individuals understand impacts and benefits to them
Understanding
Individuals understand the impacts to their functional area
Status Quo
Vision
TIME
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The change commitment curve tool Template
Change commitment curve
Target state
High
7
6
Internalization
Insert initiatives
COMMITMENT
Institutionalization
Insert initiatives
Current state
4 3 2
Awareness
Insert initiatives
5
Adoption
Insert initiatives
Positive Perception
Insert initiatives
1
Contact
Insert initiatives
Understanding
Insert initiatives
Low Status Quo Vision
TIME
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Sources of information
APICS,the leading professional association for supply chain and operations management
What is Lean Six Sigma by Michael L. George
The McGraw-Hill 36-hour Course: Lean Six Sigma by Sheila Shaffie
The Lean Six Sigma Pocket Toolbook by John Maxey, Michael L. George, David Rowlands and Malcolm Upton
Sources of information
Lean Six Sigma: Combining Six Sigma Quality With Lean Production Speed by Michael L. George
Lean Six Sigma In Service by Sandra L. Furterer
Essentials of Lean Six Sigma by S. Taghizadegan
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