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Oracle Self-Service E-Billing On Demand For Consumers: Reduce Costs and Improve Customer Loyalty

Oracle Self-Service E-Billing On Demand is a Software as a Service solution that provides online billing and payment capabilities to reduce costs and improve customer loyalty. It offers best-of-breed e-billing functionality including bill payment, presentment, and dispute management in a secure and scalable hosted environment.

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Hamed Rokni
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28 views3 pages

Oracle Self-Service E-Billing On Demand For Consumers: Reduce Costs and Improve Customer Loyalty

Oracle Self-Service E-Billing On Demand is a Software as a Service solution that provides online billing and payment capabilities to reduce costs and improve customer loyalty. It offers best-of-breed e-billing functionality including bill payment, presentment, and dispute management in a secure and scalable hosted environment.

Uploaded by

Hamed Rokni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ORACLE DATA SHEET

ORACLE SELF-SERVICE E-BILLING ON DEMAND FOR CONSUMERS


Oracle Self-Service E-Billing On Demand delivers a proven online billing product as a secure and reliable hosted solution. It enables your business to increase profitability while deepening customer relationships by directing costly traditional paper-based billing
KEY FEATURES
Consolidated

customers to less-expensive, preferred, interactive online channels. You can now provide your customers with a superior online billing experience without the burden of system, software and expertise management.
Best-of-Breed E-Billing Delivered On Demand With Oracle Self-Service E-Billing On Demand, meeting your online billing requirements has never been easier. This best-of-breed Software as a Service (SaaS) solution includes the latest version of Oracles on premise Self-Service E-Billing offering. It allows you to reduce costs and improve customer loyalty; keep sensitive customer data safe and secure; and benefit from a value-based win-win pricing model.

online billing and multiaccount payments


Unbilled data presentation Downloadable statement and

analytical data
Dispute management Connectors for bank and card

payments
A/R Integration Robust corporate-strength

reporting
Graphical presentation of

spend trending or service spend breakout


Out of the box reports

Reduce Costs and Improve Customer Loyalty


Customers expect to have access to information at all times, and in a down economy billing information almost always becomes the primary reason for a website visit. Oracle Self-Service E-Billing On Demand lowers print and payment processing costs; eliminates postage costs; and accelerates collections with online bill payment, presentment and dispute adjudication capabilities. Advanced billing and reporting functionality lets users create historical and trend reports across billing periods and conduct what-if analysis on their bills. Oracle Self-Service E-Billing On Demand can be implemented independent of pre-existing front and back-end systems. Key product capabilities include:

Integrated online bill payment and presentment processing with in-depth billing data analysis features Out-of-the-box support for individual consumer, family-plan and complex statements, with handling capabilities for any number of service types from summaries to detailed transactions

Integrated Extract, Transform, and Load (ETL) processing utilizing Oracle Warehouse Builder and Oracle Workflow Manager to handle the import of periodic statement data from any type and any number of billing systems

ORACLE DATA SHEET

KEY BENEFITS
Increase adoption rates Improve customer loyalty Transform transactions to lasting

Updated user interface design that is easy-to-use out-of-the-box, or customize to meet the most demanding corporate identity requirements all while increasing user adoption levels

relationships
Drive recurring web traffic to your

website
Reduce operational costs Accelerate collections

Figure1. Oracle Self-Service E-Billing On Demand

Keep Sensitive Data Safe and Secure Billing and payment operations contain sensitive data that must be protected from unauthorized access. Hosted with embassy-level security at Oracle's world class, Tier IV Austin Data Center - which hosts Oracle applications for more than 3.6 million Oracle On Demand end users, including government and banking entities, Oracle is committed to safeguarding your data. Internal and external security groups regularly audit and conduct penetration tests to ensure that restricted access and fraud prevention mechanisms are in place to guard your data. All deployments are audited to meet the Payment Card Industry Data Security Standards (PCI DSS). SSL certificates are used to protect consumer communications. Oracle Self-Service E-Billing On Demand is based on secure, flexible, highperforming Oracle technology that can integrate with your existing complex business processes and scale as your business grows. Critical infrastructure components like the database, the middleware, and the hosting platform are exclusively from Oracle to provide you with single-vendor benefits and accountability.

Benefit From Value-Based, Win-Win Pricing Oracle Self-Service E-Billing On Demand features a win-win pricing model. You only pay for those consumers who sign up and have chosen to convert from expensive traditional billing channels to efficient, inexpensive online billing channels. By paying for enrolled consumers only, your organization shares a vested

ORACLE DATA SHEET

interest with Oracle to drive online billing adoption. As consumers adopt your dynamic, personalized online billing and customer self-service offerings, your business enjoy a rapid and robust return on investment and consumer satisfaction and loyalty will dramatically increase. Bottom Line Oracle Self-Service E-Billing On Demand offers the industry-leading online customer self-service and billing product with the benefits of software delivered as a service: Value-based win-win pricing model Rapid time to market Easy to deploy and manage

Avoid costly upfront expenditures and ongoing maintenance by outsourcing your online billing needs to an established specialist. To learn more about Oracle SelfService E-Billing On Demand, please visit oracle.com/crm or call +1.800.633.0738 to speak to an Oracle representative.

Copyright 2009, Oracle. All Rights Reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

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