Mitel Standard Linux

Release 9.4 Installation and Maintenance Update Course Module 1: About this Course

Navigating the Course Modules

The Attachments link allows you to download a soft copy of the course notes .

The Outline tab allows you to view the modular course structure. The Thumbnails tab allows you to view thumbnails of the course slides. You can also select a previously viewed slide by scrolling up / down through the displayed course content. The navigation arrows allow you to advance through the course material one slide at a time.

Note: This E-Learning presentation does NOT contain audio narration. Mitel Standard Linux I&M Update Module 1: About this Course

Navigation: Before you continue, it is recommended that you become familiar with how to navigate through the course modules and content.

Course Modules
1. About this Course 2. Enhancements 3. Upgrading and Installation 4. Virtualization 5. Glossary

Mitel Standard Linux I&M Update Module 1: About this Course

Information Icons
Information icons are used throughout the course to identify the following:
Reference: Directs you to additional reference information in the Technical Documentation, Online Help, or other support documents.

Caution: Identifies a potentially dangerous situation that may result in injury to you or damage to the equipment.

Note: Identifies a key point of interest. The note symbol may also direct you to helpful information in the system documentation or other supporting documentation.

Tools and Equipment: Identifies tools and equipment you will need to complete a lab exercise.

Navigation: Identifies tips on how to navigate through the course material.

Mitel Standard Linux I&M Update Module 1: About this Course

Product Documentation
You can view all the product documentation required to complete this course from the Mitel edocs web site at: http://edocs.mitel.com
Reference: Mitel Standard Linux Release Installation and Administration Guide information specific to Mitel Standard Linux (MSL) is available on Mitel Online

Mitel Standard Linux I&M Update Module 1: About this Course

Training Assistance
Getting Help If you have any trouble with any part of this course, please contact our Training Department. In North America, call 1-800-793-3597. When the Automated Attendant answers, select menu option 6. The first available operator will answer your call. Please be ready to provide the following information: Your name Your telephone number The course name A description of the problem youre having or the assistance you need. You can also email [email protected] In Europe, Middle East, Asia (EMEA), call Mitel Training at +44 (0) 1291436539. After normal working hours, your call is transferred to voice mail. You can also email [email protected].

Mitel Standard Linux I&M Update Module 1: About this Course

Navigating the Mitel Training Site

You have successfully launched the Access to Registration/Courseware link, however, we recommend that you review the Student User Guide available at Mitel OnLine to learn more about navigating the training site and the Mitel Learning Management system (Saba).

Mitel Standard Linux I&M Update Module 1: About this Course

Technical Certification Online Test

To gain Mitel technical certification on this product, you must complete an online test. Your final test score must be 80% or higher to attain certification. When you have completed the required course modules follow the onscreen instructions to complete the test.

Mitel Standard Linux I&M Update Module 1: About this Course

Mitel Standard Linux

Release 9.4 Installation and Maintenance Update Course Module 2: Enhancements

Whats New in Release 9.4?

Installation and Upgrades CD/USB upgrade boot screen now indicates when the installation is 64-bit. (The System Information screen now shows this information too.) Upgrade process prevents upgrade to wrong architecture (i.e. 32-bit to 64-bit, or vice versa). Accidental downgrade to an older MSL version is prevented. New Cache link in the Blades panel allows separate blade download and installation. NTFS file system support for USB devices to allow file sizes greater than 4 GB. Security Existing web certificates can now be imported and installed on the MSL server. You can also export signed certificates from MSL. The default self-signed certificate now automatically allows for alternate names, which may be required when the MBG Web Proxy application fronts MAS or UCA servers. Server Console When using the Access server manager option in the server console, it is no longer necessary to log in separately. Your initial login now provides the required credentials. When a Restore from Backup operation fails, all IP address parameters that you entered are now fully maintained for your next attempt.

Mitel Standard Linux I&M Update - Module 2: Enhancements

Whats New in Release 9.4? (contd)

Server Manager Now prompts for confirmation before executing shutdown, reboot, reconfigure options. Clustering Updates (for NuPoint Unified Messaging) You can now remove cluster IP addresses by clearing the address that was originally assigned to the cluster (i.e. it is no longer necessary to input 0.0.0.0). Password changes made in the server manager are now replicated across cluster nodes. Virtualization Updates If the MAC address of the NIC in a single-NIC system changes (for example, if you create a new virtual machine (VM) and then restore a backup from a previous VM), MSL 9.4 recognizes and stores the changed address. (In previous releases, you may have had to step through the "Configure this Server" option to make MSL recognize the updated NIC.) Note: This feature may not be effective for physical/virtual hardware with multiple NICs (i.e. multiple new MAC addresses). If networking does not respond properly, you may still have to step through the "Configure this Server" option to reset the addresses. OVA files for all Mitel Virtual appliances now include the Mitel Virtual Framework (MVF) blade. This software blade manages optional VMware features like Site Recovery Manager and High Availability. See your application documentation for instructions on how and when to update this blade.

Mitel Standard Linux I&M Update - Module 2: Enhancements

Whats New in Release 9.4? (contd)

Network Backup and Restore Network Backup and Restore now provides configuration for storage in sub-directories (previously only allowed at the root directory of the specified share). Troubleshooting View Log Files option now allows entry of regular expressions (regex) in the Filter and Highlight fields. Log download performance has been optimized for faster viewing of large logs. General Enhancements MSL 9.4 is based on CentOS 5.7 and is available in both i686 (32-bit kernel, 32-bit user space) and x86-64 (64 bit kernel, 32-bit user space) versions. ServiceLink upgrades (from the Blades panel) are available for both versions effective with the following releases: 32-bit: Rel 9.1.24.0 and later 64-bit: Rel 9.2.21.0 and later Offline Sync (sync.bat file) has been enhanced to execute from directories that contain spaces in their path name.

The following screens provide more detail about the new functionality.
Mitel Standard Linux I&M Update - Module 2: Enhancements

Installation and Upgrades

Local Media Upgrade screens and System Information screen now indicate 32-bit or 64-bit installation:

Mitel Standard Linux I&M Update - Module 2: Enhancements

Installation and Upgrades (contd)

Accidental upgrade to the wrong architecture type is automatically prevented:

Accidental downgrades are prevented:

If you are sure you want to install the wrong version, click Erase ALL disks and perform fresh install. If you have made a mistake, remove any storage media and select Reboot system to return to the original MSL version.
Mitel Standard Linux I&M Update - Module 2: Enhancements

Installation and Upgrades (contd)

New Cache Link in the Blades Panel MSL now provides a Cache link so you can download software and then install it at a later time. If you do not have a previous version of the software you are caching (i.e. youre not upgrading), then the software packages remain in the cache for 21 days only.

Software packages for upgrade versions remain in the cache until deleted. (MSL automatically deletes older versions that have been installed.)

Mitel Standard Linux I&M Update - Module 2: Enhancements

Installation and Upgrades (contd)

Support for NTFS file systems on USB devices NTFS is a Windows file system that supports much larger files than the older FAT32 system. MSL now supports NTFS on USB devices so more complex software (like the Mitel Application Suite) can be installed/upgraded using USB storage devices.

Mitel Standard Linux I&M Update - Module 2: Enhancements

Security
Importing Existing Web Certificates Some sites will already have a signed web certificate when they install MSL. MSL 9.4 provides an interface for importing (and exporting) an existing certificate.

Mitel Standard Linux I&M Update - Module 2: Enhancements

Network Backup and Restore

When you are performing a Network backup and restore, you can now select a subdirectory in which to store the backup file:

In the example shown here, the backup file is stored in the september2011 subdirectory of the backups share. (Note: You can also make a compound entry to indicate a folder within the subdirectory, for example, september2011/sales.)
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Mitel Standard Linux I&M Update - Module 2: Enhancements

Server Console Updates

When accessing the server manager via the console, it is no longer necessary to log in twice:

Your initial login now supplies credentials to the console version of the server manager.

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Server Manager Update

New Confirmation Screens Shutdown, reboot, reconfigure screens now prompt for confirmation before executing:

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Clustering Updates

In MSL 9.4, you can remove a Cluster IP address by clearing the address and clicking Save.

When you change the admin password in the server manager, that change is now automatically copied to all nodes in the cluster.

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Troubleshooting Updates
View Log Files Updates You can now enter regular expressions in the pattern fields of the View Log Files page.

A regular expression (also regex, regexp, or regxp) is a string of characters or words that specifies a pattern. You can use them when you want to search for specific lines of text containing that particular pattern. Regular expressions have their own syntax. For example: /a/ Looks for an exact match of the character string a". /.a/ The . character matches any character (wildcard). Example: 123a or B2750a would match.
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Mitel Standard Linux I&M Update - Module 2: Enhancements

Troubleshooting Updates (contd)

Examples of Regular Expressions in the View Logs File /REGISTER request/ will find any attempts to register a SIP device /INVITE request/ will find all SIP call attempts

You can also narrow the results by specifying a direction: Received: or Sent: /TX >>> INVITE request/ /RX <<< INVITE request/

You can also include the address of a SIP device. /REGISTER request.*=24.100.1.2/

Reference: The dot-asterisk combination in the above request allows for a variable number of characters between request and = , which is required to match the possible patterns in the log file. For more information, type Regular Expressions in your favorite search engine.

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Virtualization Updates
NIC Address Updates MSL stores the MAC address of the Network Interface Card. When you change the address of the NIC (by restoring a backup from another server, or by an actual change of NIC hardware), MSL now detects the change and automatically updates the NIC address stored in its internal database. Note: This update is automatic and guaranteed for single-NIC systems. For systems with multiple NICs, MSL will attempt to detect and assign the new addresses but there is no guarantee that the assignment will be correct. If your network does not come up correctly, access the server console option to Configure this Server and manually configure the available NICs with the correct IP addresses.

Mitel Standard Linux I&M Update - Module 2: Enhancements

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Mitel Standard Linux

Release 9.4 Installation and Maintenance Update Course Module 3: Installation and Upgrading

Module Objectives

Upon completion of this module, you will be able to: Download the .iso file from Mitel OnLine Copy the .iso file to CD or USB storage device Perform a fresh install of MSL Upgrade Mitel Standard Linux to 9.4 (CD or ServiceLink upgrade from Release 9.x; fresh install only from pre-9.0 releases)

Notes: Most procedures in this module are a refresher of the MSL Installation and Maintenance Course which is a prerequisite to this course. Installation and upgrade procedures for virtual appliances are discussed in Module 4.

Reference: The MSL Qualified Hardware List, which outlines all of the hardware that has been tested with Mitel Standard Linux, is available at Mitel OnLine.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Downloading MSL Software

Prior to downloading Mitel Standard Linux (MSL) software and creating the MSL installation medium, you need the following items: Release Notes on the Application: determine if there are specific MSL loads (or hardware types: server or APC) for your application Maintenance PC or Laptop with: a high speed connection to the Internet For CD creation: a CD Burner and CD Burning software a blank CD-R For USB creation access to a USB image copying utility (for Windows) a USB flash drive or other USB storage device (minimum 1GB)

Note: Some products that are delivered with MSL pre-loaded on the hard drive also provide a recovery CD. In the event of a hard drive failure, you may be required to use the recovery CD rather than downloading the .iso file from Mitel OnLine.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Downloading MSL Software (contd)

1. Log in to Mitel OnLine and select Technical > Software Downloads. Access the appropriate MSL load by selecting the application name and release you want to install. For example, if you select Mitel Border Gateway Release 7.0, the Software Download article is displayed. The article contains the required MSL software (in this case, MSL 9.3) and a link to the Release Notes document.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Downloading MSL Software (contd)

2. When you select the MSL .iso file (for example: msl-9.4.x.x.i686.iso) you are prompted to save the file on your maintenance PC or laptop. Click Save. You need to accept the license agreement before downloading. The file is approximately 500 MB and will take some time to download depending on the speed of your Internet connection. 3. While the file is downloading take a moment to review the Release Notes.

When the download is complete, a file is created with the following naming convention: msl-9.4.x.x.i686.iso where x.x represents version number.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Creating an MSL Installation CD

To create an installation CD: 1. Insert a CD-R in the CD Burner. Navigate to the .iso file and double click it. Your default CD writer/burner software opens. Verify that the correct drive label has been selected and proceed with the CD build. Note: The .iso file must be written as an image and not as a file on the CD.
This example shows Roxio Creator software:

When completed, the CD should contain several files and directories (as shown). If not, then the CD was not written correctly and the procedure must be repeated.
Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Creating a USB Installation Medium

You can also create a bootable USB device (like a flash drive) from the MSL .iso file and use it to perform an MSL installation or upgrade.
Caution: Any content on the USB device will be deleted and overwritten by the MSL installer.

Linux Operating Systems: To copy an .iso file to USB device: 1. Insert the USB device in an available USB port. 2. At the Linux prompt, type the following command: dd if=<.iso file name> of=/dev/sdX where <.iso file name> corresponds to the .iso file you are copying and X corresponds to the USB device name. For example, if you copy MSL 9.4.9.0 to a USB flash drive labeled b1, the command would like this:

Note: On the MSL system, you can use the enum_devices command to determine device names.
Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Creating a USB Installation Medium (contd)

Windows operating systems When copying USB files in Windows, you need to use a USB image writing application. There are many freeware utilities available on the Internet. In the example below, we used an application called "USB Image Tool 1.57" downloaded from http://usb-imagetool.en.malavida.com/.
Note: Use freeware at your own risk. In no event will Mitel be liable for any damages of any kind arising out of or in connection with the use of this website or any linked websites.

To 1. 2. 3. 4.

copy .iso files to a USB device: Insert a USB device into an available USB port. Download the USB Image Tool software (usbit.zip). Open the zip file, select all files, and extract them to a folder on your PC. Open the folder and double-click the USB Image Tool.exe file to open the tool. You may see a security warning - check with your system administrator or IT department before opening the program.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Creating a USB Installation Medium (contd)

5. In the left-hand pane, select Device Mode. A graphic representation of your USB device appears.

6. Click Restore. The application asks for the location of the .iso file to copy.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Creating a USB Installation Medium (contd)

7. Browse to the .iso storage location and select the file to copy. By default, only certain image files are displayed. Select All files to display .iso files. 8. Click Open.

9. Click Yes to confirm the copy operation.

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Creating a USB Installation Medium (contd)

10. The USB Image Tool creates the bootable USB device from the selected .iso file.

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Installing MSL Software on a Server

Note: Prior to installing MSL, ensure the server BIOS is configured to boot from the CD or USB drive, as required. A monitor and keyboard must also be connected to the server. Immediately after initial installation, the server console and server manager interfaces are only accessible from an IP Device on the network that is local to the server.

Caution: EXTERNAL STORAGE MEDIA THAT IS NOT DIRECTLY INVOLVED IN THE INSTALLATION OF MSL SHOULD BE REMOVED OR IT MAY BE FORMATTED AS PART OF THE INSTALLATION.

To install MSL on a new server: 1. Insert the MSL CD or USB device into the server and reboot the system. The installation script runs automatically and can be viewed on a VGA monitor attached to the MSL server.

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Installing MSL Software on a Server (contd)

2. When the server boots you are offered a choice of software options: Select SL for server installation. Select ETX for Application Processor Card (APC) installations.

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Installing MSL Software on a Server (contd)

3. When prompted to perform a test of the CD media or skip the test, select OK (recommended). (Note: This screen does not appear for USB media.)

4. When prompted, select Test to verify the CD media. Select OK after the test is successfully completed. Select Continue to proceed with installation. If you have other MSL CDs to test you can select Eject CD, insert the next CD, and repeat the test.

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Installing MSL Software on a Server (contd)

5. Use the arrow keys to select the appropriate keyboard type and then select OK. (Press the Tab key to navigate between buttons on any MSL screen.)

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Installing MSL Software on a Server (contd)

6. MSL offers the option to include/exclude a disk (or array of disks) from the MSL partition. If you have a multiple-disk system, select No to EXCLUDE a particular disk/array from the MSL installation. Otherwise, select Yes.

7. Select the preferred time zone from the list and then select OK.

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Installing MSL Software on a Server (contd)

8. MSL performs a dependency check and then warns that all disks will be reformatted. Select Yes to proceed.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

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Installing MSL Software on a Server (contd)

9. The installation process informs you that a log of your installation will be placed in /root/install.log on the server. Select OK to continue.

10. The installation process automatically proceeds with formatting the hard drive and package installation.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

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Installing MSL Software on a Server (contd)

11. When installation is complete, you are prompted to remove the installation medium and press Enter to reboot.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

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Upgrading MSL Software to Release 9.4

A note about upgrading applications: Before upgrading an application blade, you must refer to the application documentation for the required procedures and the required MSL version. For some applications, you cannot upgrade the application until the MSL software version is updated to the appropriate version. In other cases, you may be required to update the application software first. In ALL cases, verify the requirements BEFORE upgrading. Failure to consult documentation may render the MSL server inoperable.

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Upgrading MSL Software to Release 9.4 (contd)

There are different upgrade paths depending on the version of MSL software you are upgrading. Upgrading from Release 9.1 or later: If you are upgrading from Release 9.1 or later, you can use the ServiceLink update option in the Blades panel of the server manager. (See Note.) Upgrading from Release 9.0: This upgrade path requires a Local Media upgrade (formerly called CD Upgrade). You will boot from an MSL CD or USB device and select the Upgrade option during the install. Configuration and application data are maintained but it is always wise to perform a backup prior to upgrading. Upgrading from Releases prior to 9.0: This upgrade path requires a backup, fresh installation, and restore. These upgrade paths are discussed in more detail on the following pages.

Note: Generally, if a ServiceLink update is not visible on the Blades panel, then it is not available for your application. In these cases, you can use the Local Media Upgrade procedure listed under Upgrading from Release 9.0.

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Upgrading from MSL Release 9.1 or later (Service Link Update)

To upgrade from Release 9.1 or later: 1. Access the server manager Blades panel and click Update List. Newer MSL versions are listed and include an Upgrade link. 2. Click the Upgrade link associated with the new MSL version. The new version is installed and all configuration settings are maintained. Note: You can also click the Cache link to download the software to MSL for later installation. (When you do this, the Cache link is replaced with an Install link.)

Note: If no upgrade link appears on the Blades panel, then you are already running the latest software version OR your application does not support Service Link upgrades.

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Upgrading from MSL Release 9.0 (Local Media Upgrade)

Here is the task list for upgrading from MSL release 9.0: 1. Download a copy of the MSL 9.4 software and create a CD or USB installation medium. 2. Back up your configuration and data files (application and MSL). 3. Insert the CD/USB installation medium in the appropriate drive of the MSL server. (Ensure that the BIOS is set to boot from the correct device.) 4. Reboot the server. 5. For CD media, verify the CD by running the Media test when asked at the server console. 6. When prompted, select Upgrade existing Mitel Networks server X.X.X.X system (where X.X.X.X is a 9.0 or 9.1 release).

7. Refer to the application Release Notes or documentation for application upgrade instructions.
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Upgrading from Pre-9.0 Versions of MSL

Here is the task list for upgrading from pre-9.0 MSL: 1. Download a copy of the MSL 9.4 software and create CD or USB installation medium. 2. Back up your configuration and data files (Application and MSL). 3. Insert the CD/USB installation medium in the appropriate drive of the MSL server. (Ensure that the BIOS is set to boot from the correct device.) 4. Reboot the server. 5. For CD media, verify the CD by running the Media test when prompted. 6. When prompted, select Erase all disks and perform a fresh install.

7. Configure MSL as required. 8. Restore the database (at the Restore from Backup? prompt). 9. Refer to the application Release Notes or documentation for application reinstallation instructions.

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Troubleshooting Note

TROUBLESHOOTING NOTE:

If you have previously used the CD upgrade method to upgrade your server from Release 9.0 to Release 9.1, you may experience difficulty when using the ServiceLink upgrade to Release 9.3 due to accumulated driver modules. To avoid a hang condition during the upgrade, do the following: 1. 2. Log in to the MSL server as root. At the Linux prompt, type this command: rpm qa | grep kmod-gfs. MSL displays all driver module versions. If there are multiple versions, you must delete the older ones. Example output: kmod-gfs-PAE-0.1.34-2.el5 kmod-gfs-PAE-0.1.31-3.el5 Remove the older version (last in the list) using the rpm e command and the module name to remove. For example: rpm -e kmod-gfs-PAE-0.1.31-3.el5 4. If there are multiple modules, use the rpm e command to remove them all EXCEPT the most recent (the first module listed). Proceed with the ServiceLink upgrade.

3.

Mitel Standard Linux I&M Update - Module 3: Installation and Upgrading

Mitel Standard Linux

Release 9.4 Installation and Maintenance Update Course Module 4: Virtualization

Disclaimer

Mitel does NOT provide technical training or certification for VMware products. Mitel recommends that authorized PARTNERs acquire VMware Sales Professional (VSP), VMware Technical Sales Professional (VTSP), and/or VMware Certified Professional (VCP) training and certification. Mitel does not provide support for VMware vSphere, vCenter, or other VMware management tools, however, Mitel does provide support to assist in the triage of cross-solution issues involving Mitel and VMware products.

VMware, vSphere, and vCenter are registered trademarks of VMware Inc.

Mitel Standard Linux I&M Update Module 4: Virtualization

Overview
Mitel and VMware have partnered to allow voice and business applications to run together in a virtualized environment. The following MSL-based applications are available as virtual appliances: Mitel Communications Director (vMCD): virtualized voice processing software (same software as historically deployed on the 3300 ICP platform). Mitel Applications Suite (vMAS): virtualized suite of Unified Messaging, Collaboration, and Mobility software. Mitel Border Gateway (vMBG): virtualized border gateway services including Teleworker, SIP Proxy, Web Proxy, and Secure Recording Connector. Unified Communicator Advanced (vUCA): virtualized conferencing and collaboration (formerly called Your Assistant) NuPoint Unified Messaging (vNPM): virtualized Unified Messaging solution

Mitel Standard Linux I&M Update Module 4: Virtualization

Overview (contd)
VMware Definitions: vSphere: VMware's cloud operating system, which manages large pools of virtualized computing infrastructure, including software and hardware.

vCenter: VMwares centralized management tool for the vSphere suite. VMware vCenter Server allows management of multiple ESX servers and virtual machines from different ESX servers through a single console application.

Mitel virtual appliances are deployed using the VMware vSphere 4 (or later) platform. The VMware vCenter Server management interface is optional.
Mitel Standard Linux I&M Update Module 4: Virtualization

Requirements
VMware Requirements vSphere 4.0 or later, with VMware vSphere client Hardware Requirements One of the following: Intel-based server with a minimum Xeon 5500 Series at 2GHz or faster, supporting Core 7/Intel Nehalem architecture, with hyper-threading and Intel Virtual Technologies (VT) enabled OR AMD-based server with a minimum OpteronTM series at 2GHz or faster, supporting Rapid Virtualization Indexing technology And: Virtual infrastructure that meets the necessary minimum requirements for your application(s), including virtual CPUs, RAM, and hard disk space

Note: The requirements listed here are MINIMUM specifications. Some single applications and platforms that run multiple applications (like Mitel Applications Suite) may have higher requirements. See your application documentation for specific requirements.

Mitel Standard Linux I&M Update Module 4: Virtualization

Requirements (contd)
Software for Virtual Appliances MSL software is packaged with the application software and delivered as a combined software image in Open Virtualization Format (OVF). The image file has the .ova suffix and can be downloaded from Mitel OnLine (for example: MBG_vApp_7.0.3.0.ova or vMAS_2.2.101.0.ova.) Images can be burned onto a DVD or stored on a network-connected device and then imported into the virtual appliance using the vSphere client (or vCenter Server). Software Updates Software updates are delivered in one of three ways: ServiceLink update through the MSL Blades panel (for most applications except MAS) MSL server console Upgrade Mitel Applications Suite option (for MAS) Deploy a new OVF image (for all applications) Licensing for Virtual Appliances Servers must have Internet access (for licensing and for appliance usage) Initial license includes Software Assurance

Mitel Standard Linux I&M Update Module 4: Virtualization

The AMC and Virtual Appliances

As with physical servers, when a virtual appliance is powered up, you are prompted to enter your Application Record ID (ARID). When the AMC receives the virtual appliance ARID, it responds with a Globally Unique Identifier (GUID) for the appliance. The GUID is stored in the database of the virtual appliance and used when performing regular synchronization with the AMC. If a virtual appliance is upgraded by deploying a new OVF image, MSL backup and restore procedures are required to maintain the GUID and ensure continued synchronization with the AMC. The GUID is the equivalent of the Hardware ID in the physical environment, except that, under normal circumstances, it does not need to be reset.

Mitel Standard Linux I&M Update Module 4: Virtualization

Installation
Installation of virtual appliances consists of the following tasks:

1. Collect site information 2. Create Application Record 3. Download .ova file from Mitel OnLine 4. Deploy the virtual appliance 5. Configure MSL 6. Configure the application

Note: Steps 1-2 and 5-6 are the same for both physical and virtual installations and will not be repeated in this module.

Mitel Standard Linux I&M Update Module 4: Virtualization

Downloading the .ova File

Download the applicable .ova file from Mitel OnLine: 1. Launch Internet Explorer on the vSphere Client PC. 2. Log in to Mitel OnLine. 3. Click Technical and then click Software Downloads. 4. Click the appropriate application name and version for the software you want to install. 5. Review the application Release Notes. 6. Click the appropriate link to download the .ova file. 7. If you agree to the software disclaimer, click I agree [Download using Software Download Manager]. (On initial use, you will have to install the Download Manager application.) 8. Save the .ova file to a folder on the vSphere Client PC.

Note: Some applications, like NuPoint Unified Messaging require installation of additional .iso files for optional software. Mitel Standard Linux I&M Update Module 4: Virtualization

Deploying the Virtual Appliance

The .ova file you downloaded from Mitel OnLine contains the MSL operating system, the application software, and VMware Tools (a suite of utilities to enhance performance). To deploy the virtual appliance on a vSphere host: 1. Launch the vSphere Client on the network PC: Click Start > All Programs. Click VMware > VMware vSphere Client Enter the hostname or IP address of the Hypervisor ESX/ESXi host server, OR Enter the hostname or IP address of the vCenter Server. Enter your username and password and click OK.

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Deploying the Virtual Appliance (contd)

2. In the vSphere Client application, click File > Deploy OVF Template. (The .ova file you downloaded is a template file in OVF format.)

Note: Your screens may not look exactly like the examples shown here.
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Deploying the Virtual Appliance (contd)

3. In the Deploy OVF Template screen, specify the storage location of the .ova file you downloaded. (In this example, a MAS .ova file is selected):

To deploy from a file on the local PC or from a network share, click Browse and navigate to the file. To deploy from a URL (if the file is on the Internet or is accessible through a web browser) enter the URL of the file location. Note: The filename cannot contain spaces.

4. Click Next to continue.

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Deploying the Virtual Appliance (contd)

5. The OVF Template details screen appears. The information shown is derived from the .ova file to provide a check for correct application and version.

Note: Download size is only an estimate until a deployment configuration is selected later in the process. 6. Click Next to continue.
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Deploying the Virtual Appliance (contd)

7. You must accept the End User License Agreement to continue with the installation:

8. Click Accept and then click Next.

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Deploying the Virtual Appliance (contd)

9. Enter a meaningful name for the virtual appliance, or accept the default name. (If you are using vCenter Server, youll need to select an inventory location too.)

With vSphere With vCenter Server

10. Click Next to continue.

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Deploying the Virtual Appliance (contd)

11. In the Deployment Configuration screen, select the deployment that best matches your site. Your selection determines the hardware resource requirements: Small business: up to 150 users (with single or multiple applications installed) Enterprise: up to 500 users (with multiple applications deployed) or 1000 users (with a single application)

Note: The Small business option may not be supported for some application upgrades. (Select Enterprise instead.) Click Next to continue.
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Deploying the Virtual Appliance (contd)

12. If you are using the optional vCenter Server, select the appropriate Host/Cluster for this deployment. (This screen only appears if you are using vCenter Server.)

13. Click Next to continue.

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Deploying the Virtual Appliance (contd)

14. If you are using the optional vCenter Server, select the appropriate Resource Pool for this deployment. (This screen only appears if you are using vCenter Server.)

15. Click Next to continue.

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Deploying the Virtual Appliance (contd)

16. If multiple Datastores are available, the following screen appears. Select the datastore where files for this virtual machine should be stored.

17. Click Next to continue.

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Deploying the Virtual Appliance (contd)

18. In the Disk Format screen, select a provisioning format: For vSphere 4.x, options are: Thin provisioned: storage is allocated on demand Thick provisioned: storage is allocated immediately. (Note: Some applications require thick provisioning to ensure voice quality. Check application documentation before selecting.)

For vSphere 5.x, the options are both Thick provisioning variants. Check your application documentation before selecting.

19. Click Next to continue.

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Deploying the Virtual Appliance (contd)

20. If the network defined in the OVF template does not match the name in the host template, you are prompted to configure a network mapping. Contact your administrator for more information about which mapping to use.

21. Click Next to continue.

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Deploying the Virtual Appliance (contd)

21. Your deployment settings are displayed:

22. Review the information and then click Finish. vSphere deploys the virtual appliance on the server.

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Deploying the Virtual Appliance (contd)

23. When deployment is complete, click Close. The new virtual machine appears in the inventory list in the left-hand pane.

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Power On the Virtual Appliance

1. In the vSphere client, right-click the virtual appliance name and then click Power > Power On (or click the Power On icon ). 2. Right-click the virtual appliance name again and click Open Console. The MSL server console opens and displays the MSL boot up screens.

3. MSL configuration (including remote access) is performed in exactly the same way as a physical server installation (see Module 4).
Note: Some applications (like NuPoint UM) may require additional software installation. Refer to the application training and/or documentation for instructions. Mitel Standard Linux I&M Update Module 4: Virtualization

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Backing Up Virtual Appliances

You can use the same backup methods for virtual appliances that you currently use for physical servers. The MSL backup is required if you are deploying a new OVF, or migrating from a physical deployment to a virtual. Most application-specific backups are also supported. (Note: Some applications (like vNuPoint) require both MSL backup and NuPoint backup before deploying a new OVF.) VMware also supplies optional backup tools including: vStorage API for Data Protection (vADP): APIs that third-party backup utilities can use to backup/restore from a central backup server VMware Data Recovery: a vCenter plug-in that enables disk-based backup and restore

Note: VMware snapshots are not supported as a backup method

All virtual appliances can also be backed up by exporting an OVF template of the virtual appliance. The template is a copy of the virtual appliance in .ova format. To restore the virtual appliance, you deploy the exported OVF file to the vSphere platform and reconfigure MSL with the new VMware NIC addresses.

Caution: Check the training material and/or documentation for your application to see which methods are supported/recommended.

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Backup - Export OVF Template

To export an OVF Template: 1. In the vSphere client, right-click the virtual appliance name and select Shutdown Guest. 2. Click File > Export > Export OVF Template.

3. Enter the name of the OVF template file and the directory where you want to save it. 4. Select one of the following options: Physical Media (OVA): to export a single .ova file (recommended) Web: exports multiple files

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Backup - Export OVF Template (contd)

5. Select Create folder for OVF Template and then click OK.

6. Restart the virtual appliance (right click the appliance name and select Restart Guest.)

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Backup - Export OVF Template (contd)

7. MSL automatically configures the NIC address for the new virtual machine.

Note: For virtual machines with multiple NICs, automatic NIC addressing is not guaranteed. If your virtual machine has multiple NICs and does not function correctly after the OVF export, we suggest that you select the server console option to Configure this Server and manually configure the NIC addresses.

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Upgrading Virtual Appliance Software

When a new version of the software and/or MSL is available, several upgrade methods are available. For upgrades within the same release, you can use the following MSL server console or server manager upgrade methods: For MAS: use the Upgrade Mitel Applications Suite option in the server console. (Note: Some applications (like NuPoint UM) require additional software installed from DVD.) For most other applications: Use the Blades panel in the server manager. When you are upgrading to a new major release, Deploy a new virtual appliance with the new .ova file and then restore backup data (recommended) OR Manually update the current virtual appliance For either of the major release methods, you must: Apply the appropriate upgrade license Ensure that your virtual machine has the required resources for the new release.

Caution: Check your application documentation to see if any restrictions or conditions exist and which method is recommended.

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Upgrading Virtual Appliance Software (contd)

This task list presents the general steps required to upgrade your virtual machine. For detailed instructions, refer to the Installation and Maintenance Guide for your application. To deploy a new virtual appliance using new .ova file: This method ensures the latest virtual appliance configuration updates and VMware Tools version. 1. Ensure that the upgrade license has been applied to the Application Record for this deployment.

2. Download the new .ova file and any optional software files from Mitel OnLine and store on a network drive or on the vSphere Client PC. 3. Perform an MSL backup of the current configuration and application data to a network drive or on the vSphere client PC. (Note: For some applications (like vNuPoint), you must also perform a NuPoint system backup.) 4. Deploy the new .ova file (see Deploying the Virtual Appliance earlier in this module). 5. In the MSL console, when prompted to Restore from Backup?, select Yes and then select Restore from Network Server. 6. When the restore is complete, select Reboot. 7. For multi-NIC systems, test network and, if required, update the MSL configuration with the NIC addresses for the new virtual appliance. 8. Install any optional software (like NuPoint UM language prompts).
Caution: Unless steps are taken to preserve them, log and core files from the original virtual appliance will not be present in the upgraded appliance.

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Upgrading Virtual Appliance Software (contd)

This task list presents the general steps required to upgrade your virtual machine. For detailed instructions, refer to the Installation and Maintenance Guide for your application.

To manually update the current virtual appliance: Most applications also provide a manual upgrade method. Instructions differ for each application but generally, the process consists of the following steps: 1. Back up configuration and application data for the current release using backup or OVF export. 2. Download and manually install new MSL software on the current virtual appliance (may require BIOS changes to boot from CD). 3. Install new application software (either from the Blades panel or using an MSL server console option.)

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Converting from Physical to Virtual

Caution: Ensure that conversion is supported for your deployment configuration BEFORE you begin! Conversion requires a service outage and should be scheduled for off hours.

This task list presents the general steps required to upgrade your virtual machine. For detailed instructions, refer to the Installation and Maintenance Guide for your application. To convert from physical to virtual: 1. Purchase the required Server to Virtual licensing and apply it to the Application Record. Make a note of your Application Record ID. Ensure that the server syncs with the AMC. 2. Back up the physical server using the method recommended in the application documentation. 3. Download the latest .ova file from Mitel OnLine. 4. Deploy the virtual appliance but do not power it up. 5. Shut down the physical server, launch the vSphere Client, and power up the virtual appliance. 6. Open the virtual appliance console and configure MSL. (When prompted to Restore from Backup?, refer to your application documentation for instructions.) 7. After MSL syncs with the AMC using the Server to Virtual licensing, the AMC supplies a GUID that identifies the virtual machine. 8. When MSL is configured and has rebooted, we recommend that you perform an MSL backup to maintain the GUID as well as the configuration settings. (You will use this backup when you upgrade software on the virtual machine.)
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Mitel Standard Linux

Release 9.4 Installation and Maintenance Course Module 5: Glossary

AN
AMC APC DMZ G.711 Applications Management Center Application Processor Card De-Militarized Zone A portion of the LAN, which is behind a firewall but has elements that are exposed to the internet. ITU-T codec audio standard, specifying an audio signal with a 3.4 KHz bandwidth (ordinary analog voice signal) over an A-law and -law digitized, linear PCM at 64Kbps. In G.711, encoded voice is already in the correct format for digital voice delivery in the PSTN or through PBXs. ITU-T standard, describing CELP compression where voice is coded into 8-kbps streams. The two variations of this standard (G.729A and G.729A Annex A) differ mainly in computational complexity; both provide speech quality similar to 32-kbps ADPCM.

G.729

ICP IP IPv4 IPv6 LAN MAC MAS MBG MSL NPUM

IP Communications Platform Internet Protocol Version 4 of the Internet Protocol. Uses 32-bit addressing scheme in dotted decimal notation (For example, 192.168.2.1) Version 6 of the Internet Protocol. Uses 128-bit addressing scheme in hexadecimal notation. (For example, fe80::200:f8ff:fe21:67cf) Local Area Network Media Access Control Address: unique identifier assigned to network interfaces for communications on the physical network segment. Consists of six groups of two hexadecimal digits, separated by colons: for example, 01:23:45:67:89:ab Mitel Applications Suite Mitel Border Gateway (new naming for Teleworker Solution Release 5.1 and later). Mitel Standard Linux NuPoint Unified MessagingTM

Mitel Standard Linux I&M Update Module 5: Glossary

OZ
SMTP TCP TNA UDP USB VPN Simple Mail Transfer Protocol TCP/IP Protocol that overviews e-mail transmissions and receptions Transmission Control Protocol Teleworker Network Analyzer User Datagram Protocol Universal Serial Bus. A specification to establish communication between devices and a host controller (usually a computer). Virtual Private Network

Mitel Standard Linux I&M Update Module 5: Glossary