A SUMMER TRAINING PROJECT REPORT ON EFFECTIVENESS OF PERFORMANCE APPRAISAL SYSTEM

IN

DABUR INDIA LIMITED (Sahibabad Unit)

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIRMENT FOR THE AWARD OF THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

SUBMITTED BY
SANDEEP KUMAR MBA- IIIrd Sem Roll No. 0 !!"#00 "

SUBMITTED T$ S(hool o) Mana*ement IPEM

UNDER T%E &UIDAN'E M+. 'har, A*ar-al

INSTITUTE OF PROFESSIONAL EXCELLENCE AND MANAGEMENT

A-13/1,S.S.G.T ROAD, INDSUTRIAL AREA, N -!", G A#IABAD -!$1$1$

DECLARATION
I hereb/ de(lare that the 0ro1e(t titled 2EFFECTIVENESS OF PERFORMANCE APPRAISAL SYSTEM %& D'()* I&+%' L%,%-.+ are ori*inal and bona )ide -or3 (arried o,t b/ me d,rin* the /ear .00 -.0!! ,nder the *,idan(e o) Mr.A+ho3 3.*,0ta in 0artial ),l)illment o) the re4,irement o) MBA %& I&/-%-)-. 01 P*01.//%0&'2 E34.22.&4. '&+ M'&'5.,.&-.

I al+o de(lare that thi+ 0ro1e(t i+ a re+,lt o) m/ e))ort+ and no 0art o) thi+ 0ro1e(t ha+ been 0,bli+hed earlier or been +,bmitted a+ a 0ro1e(t b/ me )or an/ de*ree or di0loma )or an/ in+tit,te or ,ni5er+it/. Bat(h6 .00 -.0!!.

SANDEEP KUMAR MBA- IIIrd Sem Roll No. 0 !!"#00 "

AC6NO7LEDGEMENT

There i+ al-a/+ a +en+e o) *ratit,de -hi(h e5er/one e80re++e+ to other+ )or the health9 : +er5i(e+ their ,nder d,rin* di))i(,lt 0ha+e+ o) li)e to a(hie5e the *oal alread/ +et. I -ant to e80re++ o,r *ratit,de to ea(h and e5er/one -ho ha5e been hel0),l to me in brin*in* thi+ 0ro1e(t re0ort to a +,((e++),l end. I )eel it m/ 0ro)o,nd 0ri5ile*e to e80re++ m/ mo+t +in(ere *ratit,de and indebtedne++ to m/ 0ro1e(t *,ide MR.A.K. &UPTA ;%R MANA&ER) in 2DABUR INDIA <IMITED= -ho -a+ in+tr,mental in 0ro5idin* me dire(tion9 (on+tant en(o,ra*ement and (oo0eration in m/ attem0t to ta3e thi+ 0ro1e(t to it+ lo*i(al (on(l,+ion >ith dee0 *ratit,de and re+0e(t -e -i+h to e8tend o,r heart)elt than3+ to Mr. PA>AN P$NIA9 %R $))i(er )or hi+ e))e(ti5e *,idan(e and moti5ation. >e -o,ld li3e to +a/ that thi+ 0ro1e(t -o,ld ha5e been in(om0lete -itho,t hi+ dire(tion and timel/ )eedba(3. I -o,ld li3e to than3 m/ entire )a(,lt/ at IPEM and e+0e(iall/ m/ mentor M/. C8'*) A5'*9'2 -itho,t hi+ +,00ort thi+ +,mmer trainin* -o,ld not ha5e been 0o++ible.

Thi+ a(3no-led*ement -o,ld be in(om0lete -itho,t than3in* all the intern+ o) o,r bat(h )or their hel0 and +,00ort.

SANDEEP KUMAR MBA- IIIrd Sem Roll No. 0 !!"#00 "

PREFACE
"

2No man (an tell -hat the ),t,re ma/ brin* )orth9 : +mall o00ort,nitie+ are o)ten the be*innin* o) *reat enter0ri+e.=

The im0ortan(e o) b,+ine++ mana*ement i+ bein* in(rea+in* reali?ed in the ind,+trial and non-ind,+trial area+ both in India. Thi+ reali?ation ha+ (ome be(a,+e o) in(rea+in* (om0le8it/ o) the ta+3 o) mana*er+ and admini+tration. A+ a re+,lt o) the im0ortan(e o) mana*ement e5ol5ed9 1,+t be(a,+e to ma3e their ),n(tion ea+/. A+ -e 3no- that a 0er+on mana*ement de*ree -or3+ more e))i(ientl/ than the 0er+on not ha5in* an/ 0ro)e++ional 4,ali)i(ation doe+. To meet the 0roblem -e ha5e to 3no- the di))erent ),n(tion+ in an/ or*ani?ation li3e ),n(tionin* o) %.R. De0t.9 Mar3etin* De0t.9 and @inan(e De0t. et(. A+ IAm 0,r+,in* M.B.A ;Ma+ter $@ B,+ine++ Admini+tration) @rom Uttar Prade+h Te(hni(al Uni5er+it/9 <,(3no- ;U.P)9 mere *ettin* theoreti(al 3no-led*e i+ not +,))i(ient. It i+ ne(e++ar/ to ha5e an in+i*ht o) the or*ani?ation )or the +ame. The+e ba+i( )a(t+ o) be(ome (r/+tal (lear to me d,rin* m/ (o,r+e o) +,mmer trainin* 0ro1e(t o) DABUR INDIA <IMITED9 Sahibabad. >hen I arri5ed at thi+ )or the ),l)illment o) m/ a(ademi( a(hie5ement I -a+ loaded -ith +,+0i(ion re*ardin* m/ trainin* 0eriod. The e5er-read/ hel0in* attit,de o) )e- 0er+on+ ha+ (om0letel/ (leared m/ do,bt+ d,rin* m/ trainin* and -o,ld 0ro)o,ndl/ a,*ment m/ 0er+onal li)e in near ),t,re. The main aim o) thi+ 0ro1e(t i+ to +t,d/ thoro,*hl/ the e8i+tin* 0er)orman(e a00rai+al 0oli(/9 %R 0ra(ti(e+B 0ro*rammed and ,nder+tood the a-arene++ o) em0lo/ee+ abo,t the Per)orman(e A00rai+al +/+tem o) DABUR. The 0ro1e(t *a5e me an e80o+,re to the a(t,al or*ani?ational en5ironment9 -hi(h -o,ld (ertainl/ add m/ e80erien(e to the (or0orate -orld.

TABLE OF CONTENTS
PART-A
!. E8e(,ti5e +,mmar/. .. 'om0an/ Pro)ile o) Dab,r India <imited. 7. $b1e(ti5e+9 Mi++ion9 'ore 5al,e9 Ei+ion Dab,r India <imited. ". Mile+ +tone+ to +,((e++. C. Dab,r -orld-ide. F. 'or0orate &o5ernan(e. #. @,t,re 'hallen*e+. D. $r*ani?ation Str,(t,re. . Dab,r 0rod,(t+ 7C-7D !0. %,man re+o,r(e at Dab,r. P'5. N0. #-# D-!7 !"-!# !D-.F .#-.# .D-.D . -70 7!-7" 7D-"7

PART-B
!. .. 7. ". C. F. #.

S(o0e o) +t,d/. Introd,(tion to 0er)orman(e A00rai+al. The a00rai+al 0ro(e++. Per)orman(e a00rai+al method+. @a(tor+ determinin* 0er)orman(e e5al,ation. Re+ear(h Methodolo*/. E))e(ti5ene++ o) 0er)orman(e a00rai+al S/+tem in Dab,r. D. 'ontrib,tion Enhan(ement Plan. . <imitation+ o) a00rai+al +/+tem. !0.Anal/+i+ : Inter0retation. !!.'on(l,+ion !..Re(ommendation+ !7.Biblio*ra0h/ !".Anne8,re .

"C-"C "F-C! C.-C. C7-CD C -F0 F!-FC FF-FF FF-#F ##-D! D.- 7 "- C F- D !00-!0!

PART-A

EXECUTIVE SUMARY
In toda/A+ +(enario9 %,man (a0ital i+ a(3no-led*ed a+ one o) the mo+t 0otent +o,r(e+ in (ontrib,tin* dire(tl/ and +i*ni)i(antl/ in the *ro-th o) an/ or*ani?ation. Thi+ 0ro1e(t attem0t+ to e80lore the mo+t e))e(ti5e 2%R 0oli(ie+ and 0ra(ti(e+= )or +mooth +ailin* o) an or*ani?ation. It -a+ a re+ear(h (ond,(ted to *et the )eedba(3 o) the em0lo/ee+ )rom di))erent de0artment+ abo,t the e8i+tin* 0er)orman(e a00rai+al +/+tem )ollo-ed in the or*ani?ation. The main re+ear(h ob1e(ti5e -a+ to ,nder+tand the rele5an(e o) -ide 5ariet/ o) method+ and te(hni4,e+ that (an be e80lored to-ard+ 0er)orman(e o) the or*ani?ational *oal+. In toda/A+ (om0etiti5e -orld e5er/ or*ani?ation i+ *eared to-ard+ ma8im,m ret,rn -ith minim,m in5e+tment. %,man Re+o,r(e Mana*ement 0la/+ a 5ital role to-ard+ 0lannin* : (ontrollin* (o+t e))e(ti5e man0o-er +,00ort. Thi+ i+ -idel/ a))e(ted b/ 0lannin* and im0lementin* 2E))e(ti5e Per)orman(e A00rai+al S/+tem= -hi(h i+ the 0aramo,nt 0art o) thi+ 0ro1e(t

'hanneli?in* h,man ener*ie+ in a 0redetermined de+irable dire(tion are not 0o++ible ,nle++ harmonio,+ relation+ are maintained amon* team member+ in5ol5ed in b,+ine++ de5elo0ment. 'on(e0t o) em0lo/ee retention -a+ al+o ,nder+tood thro,*h the 0ro1e(t +t,d/. The -a/+ ado0ted b/ (om0anie+ to mana*e *rie5an(e+ and +tre++ and thereb/ moti5atin* the em0lo/ee+ and red,(in* em0lo/ee t,rno5er -ere +t,died thro,*h the 0ro1e(t.

COMPANY PROFILE:
D'()* I&+%' L%,%-.+ i+ the )o,rth lar*e+t 'om0an/ in India -ith intere+t+ in %ealth 'are9 Per+onal 'are and @ood Prod,(t+. It i+ mo+t )amo,+ )or Dab,r 'h/a-an0ra+h9 %a1mola, Glucose-D9 and Eati3a.

D'()* had a t,rno5er o) a00ro8imatel/ RS! billion ;a00ro8. USG ".0 million) d,rin* the )i+(al /ear .00C-.00F9 -ith brand+ li3e Dab,r Amla9 Dab,r 'h/a-an0ra+h9 Eati3a9 %a1mola : Real. The (om0an/H+ *ro-th rate

ro+e )rom !0I to "0I. The e80e(ted *ro-th rate )or t-o /ear+ -a+ t-o)old. Dab,r o0erate+ in more than C (o,ntrie+ and di+trib,te+ it+ 0rod,(t+ -orld-ide. The (om0an/ -a+ )o,nded b/ Dr. S. K. B,rman in !DD" a+ a +mall 0harma(/ in 'al(,tta ;no- Kol3ata)9 >e+t Ben*al9 India9 and i+ no- led b/ hi+ *reat-*rand+on E.'. B,rman. The (om0an/ head4,arter+ are in &ha?iabad9 Utter Prade+h9 India9 near the Indian (a0ital o) Ne- Delhi9 -here it i+ re*i+tered. Dab,rH+ man,)a(t,rin* o0eration+ are in India9 A)ri(a and the United Arab Emirate+. The (om0an/9 thro,*h Dab,r Pharma <td. doe+ to8i(olo*/ te+t+ and mar3et+ a/,r5edi( medi(ine+ in a +(ienti)i( manner. The/ ha5e re+ear(hed ne- medi(ine+ -hi(h -ill )ind ,+e in $.T. all o5er the (o,ntr/ therein o0enin* a ne- mar3et

Toda/9 the @M'& i+ the )o,rth lar*e+t +e(tor in the Indian e(onom/ and there are man/ @M'& (om0anie+ li3e %<<9 IT'9 Britannia9 Tata Tea9 Ne+tle9 &odre1 'on+,mer9 Dab,r9 Mari(o et(.

!0

DABUR AS AN FMCG COMPANY: Dab,r India <imited i+ the )o,rth lar*e+t @M'& 'om0an/ in India. Dab,r ha+ )i5e other +,b+idiarie+- Dab,r @ood+9 Dab,r Ne0al9 Dab,r E*/0t9 Dab,r $n(olo*/ and Dab,r Pharma.

B)/%&.//: Dab,rA+ 0rod,(t ran*e en(om0a++e+ health (are9 0er+onal (are9 a/,r5edi( +0e(ialtie+ and )ood +e*ment+. B*'&+/: >ell-3no-n brand+ in(l,de Dab,r Amla9 Dab,r 'h/a-an0ra+h9 Eati3a9 and %a1mola9 Dabar lal Dantman1an9 Nat,re 'are9 P,din %ara and Real. L04'-%0&: Dab,r ha+ been mar3etin* it+ 0rod,(t+ in more than C0 (o,ntrie+ all o5er the -orld. The (om0an/ ha+ o))i(e+ and re0re+entati5e+ in E,ro0e9 Ameri(a and A)ri(a. Man,)a(t,rin* )a(ilitie+ are +0read a(ro++ three o5er+ea+ lo(ation+. T)*&0;.*: B,ildin* on a le*a(/ o) 4,alit/ and e80erien(e )or o5er !00 /ear+9 toda/ Dab,r ha+ a t,rno5er o) R+.!D .C# -ith 0o-er),l brand+.

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ISTORY OF DABUR INDIA LIMITED

1 ! 3 " @ > A < = 1$ 11 1! 13 1" 1@ 1> 1A 1< 1= !$ !1 !! !3 1<<" 1<=> E'*2? 1=$$/ 1=1= 1=!$ 1=3> 1=A! 1=A= 1=<> 1==! 1==3 1==" 1==@ 1==> 1==A 1==< !$$$ !$$3 !$$@ !$$@ !$$> !$$> !$$A Birth o) Dab,r Settin* ,0 a man,)a(t,rin* 0lant A/,r5edi( medi(ine+ E+tabli+hment o) re+ear(h laboratorie+ E80and+ ),rther Dab,r India ;Dr. S.K. B,rman) P5t. <tD. Shi)t to Delhi Sahibabad )a(tor/ B Dab,r Re+ear(h @o,ndation P,bli( <imited 'om0an/ Joint 5ent,re -ith A*rolimen o) S0ain 'an(er treatment P,bli( i++,e+ Joint Eent,re+ 7 +e0arate di5i+ion+ @ood+ Di5i+ion B Pro1e(t STARS Pro)e++ional+ to mana*e the 'om0an/ T,rno5er o) R+.!9000 (rore+ Dab,r demer*e+ Pharma B,+ine++ Dab,r a(4,ire+ Bal+ara Dab,r anno,n(e+ Bon,+ a)ter !. /ear+ Dab,r (ro++e+ G. Bin mar3et 'a09 ado0t+ US &AAP A00ro5e+ @''BB&DRBADR ,0 to G.00 million 'elebratin* !0 /ear+ o) Real
!.

!" !@

!$$A !$$A

@ora/ into or*ani?ed retail Dab,r @ood+ Mer*ed >ith Dab,r India

FOUNDING T OUG TS OF DABUR

B78'- %/ -8'- 2%1. 90*-8 98%48 4'&&0- (*%&5 40,10*- -0 0-8.*/CB

The +tor/ o) Dab,r be*an -ith a +mall9 b,t 5i+ionar/ Endea5o,r b/ Dr. S. K. B,rman9 a 0h/+i(ian t,(3ed a-a/ in Ben*al. %i+ mi++ion -a+ to 0ro5ide e))e(ti5e and a))ordable (,re )or ordinar/ 0eo0le in )ar-)l,n* Eilla*e+. >ith mi++ionar/ ?eal and )er5o,r9 Dr. B,rman ,ndertoo3 the ta+3 o) 0re0arin* nat,ral (,re+ )or the 3iller

di+ea+e+ o) tho+e da/+9 li3e (holera9 malaria and 0la*,e. Soon the ne-+ o) hi+ medi(ine+ tra5eled9 and he (ame to be 3no-n a+ the tr,+ted HDa3tarH or Do(tor -ho (ame ,0 -ith e))e(ti5e (,re+. And that i+ ho- hi+ 5ent,re Dab,r *ot it+ name - deri5ed )rom the De5ana*ri rendition o) Da3tar B,rman. Dr. B,rman +et ,0 Dab,r in !DD" to 0rod,(e and di+0en+e A/,r5edi( medi(ine+. Rea(hin* o,t to a -ide ma++ o) 0eo0le -ho had no a((e++ to 0ro0er treatment. Dr. S. K. B,rmanH+ (ommitment and (ea+ele++ e))ort+ re+,lted in the (om0an/ *ro-in* )rom a )led*lin* medi(ine
!7

man,)a(t,rer in a +mall 'al(,tta ho,+e9 to a ho,+ehold name that at on(e e5o3e+ tr,+t and reliabilit/.

OBJECTIVES OF DABUR INDIA LIMITED

To )o(,+ on (,+tomer and +,((e++),ll/ meet their need+ and re4,irement+. To man,)a(t,re e))e(ti5e 0er+onal (are9 a/,r5edi( and )ood 0rod,(t+ at (om0etiti5e 0ri(e+ and im0ro5e the 4,alit/ o) li)e o) (ommon ma++e+. To im0lement +/+tem to en+,re 0re5ention o) error+ rather than dete(tion o) error+.

To en+,re *lobal (om0etiti5ene++ b/ +tri5in* to a(hie5e ',rrent and &ood Man,)a(t,rin* Pra(ti(e+ ;'&MP)

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MISSION
T0 (.40,. ' 2.'+%&5 &'-)*.-('/.+ 8.'2-8 '&+ 1',%2? 4'*. P*0+)4-/ C0,D'&?. CORE VALUES O9&.*/8%D: Thi+ i+ o,r (om0an/. >e a((e0t 0er+onal re+0on+ibilit/9 and a((o,ntabilit/ to meet b,+ine++ need+.

P'//%0& 10* 7%&&%&5: >e all are leader+ in o,r area o) re+0on+ibilit/9 -ith a dee0 (ommitment to deli5er re+,lt+. >e are determined to be the be+t at doin* -hat matter+ mo+t. P.0D2. D.;.20D,.&-: Peo0le are o,r mo+t im0ortant a++et. >e add 5al,e thro,*h re+,lt dri5en trainin*9 and -e en(o,ra*e : re-ard e8(ellen(e. C0&/),.* F04)/: >e ha5e +,0erior ,nder+tandin* o) (on+,mer need+ and de5elo0 0rod,(t+ to ),l)ill them better. T.', 70*E: >e -or3 to*ether on the 0rin(i0le o) m,t,al tr,+t : tran+0aren(/ in a bo,ndar/-le++ or*ani?ation. >e are intelle(t,all/ hone+t in ad5o(atin* 0ro0o+al+9 in(l,din* re(o*ni?in* ri+3+.
!C

I&&0;'-%0&: 'ontin,o,+ inno5ation in 0rod,(t+ : 0ro(e++e+ i+ the ba+i+ o) o,r +,((e++. I&-.5*%-?: >e are (ommitted to the a(hie5ement o) b,+ine++ +,((e++ -ith inte*rit/. >e are hone+t -ith (on+,mer+9 -ith b,+ine++ 0artner+ and -ith ea(h other

!F

!#

VISION
D.+%4'-.+ -0 -8. 8.'2-8 '&+ 9.22(.%&5 01 .;.*? 80)/.802+

!D

M'F0* S-*'-.5%4 B)/%&.// U&%-/

In India9 the 'om0an/A+ b,+ine++ i+ (arried o,t b/ three Strate*i( B,+ine++ Unit+ ;SBU+) namel/6 C0&/),.* C'*. D%;%/%0&, -ith a +hare o) D.I in it+ total +ale+. C0&/),.* .'2-84'*. D%;%/%0&, -ith a +hare o) DI in it+ total +ale+.

D'()* F00+/ L%,%-.+ a+ a -holl/ o-ned +,b+idiar/ -ith a +hare o) !0I in it+ total +ale+.

% share in Domesti Re!en"es

Food 10% CHD 8%

Food CHD CCD

CCD 82%

MILESTONES TO SUCCESS
Dab,r India <td. made it+ be*innin*+ -ith a +mall 0harma(/9 b,t ha+ (ontin,ed to learn and *ro- to a (ommandin* +tat,+ in the ind,+tr/. The 'om0an/ ha+ *one a lon* -a/ in 0o0,lari?in* and ma3in* ea+il/ a5ailable a -hole ran*e o) 0rod,(t+ ba+ed on the traditional +(ien(e o) A/,r5eda. And it ha+ +et 5er/ hi*h +tandard+ in de5elo0in* 0rod,(t+ and 0ro(e++e+ that meet +trin*ent 4,alit/ norm+. A+ it *ro-+ e5en ),rther9 Dab,r -ill (ontin,e to mar3 ,0 on ma1or mile+tone+ alon* the -a/9 +ettin* the road )or other+ to )ollo-. 1<<" - E/-'(2%/8.+ (? D*. S 6 B)*,'& '- 602E'-'. 1<=> - F%*/- D*0+)4-%0& )&%- ./-'(2%/8.+ '- G'*8%'. 1=1= - F%*/- RGD )&%- ./-'(2%/8.+. E'*2?1=$$/:-P*0+)4-%0& 01 A?)*;.+%4 ,.+%4%&./. Dab,r identi)ie+ nat,re-ba+ed A/,r5edi( medi(ine+ a+ it+ area o) +0e(iali?ation. It i+ the )ir+t 'om0an/ to 0ro5ide health (are thro,*h +(ienti)i(all/ te+ted and a,tomated 0rod,(tion o) )orm,lation+ ba+ed on o,r traditional +(ien(e. 1=3$:- A)-0,'-%0& '&+ )D 5*'+'-%0& 01 A?)*;.+%4 D*0+)4-/ ,'&)1'4-)*%&5 %&%-%'-.+. 1=3>:- D'()* (D*. S 6 B)*,'&H P;-. L-+. I&40*D0*'-.+. 1="$:-P.*/0&'2 4'*. -8*0)58 A?)*;.+'. Dab,r introd,(e+ Indian (on+,mer+ to 0er+onal (are thro,*h A/,r5eda9 -ith the la,n(h o) Dab,r Amla %air $il. So 0o0,lar i+ the 0rod,(t that it be(ome+ the lar*e+t +ellin* hair oil brand in India.

.0

1="=:-L')&48.+ D'()* C8?'9'&D*'/8 %& -%& D'4E. >idenin* the 0o0,larit/ and ,+a*e o) traditional A/,r5edi( 0rod,(t+ (ontin,e+. The an(ient re+torati5e 'h/a-an0ra+h i+ la,n(hed in 0a(3a*ed )orm9 and be(ome+ the )ir+t branded 'h/a-an0ra+h in India. 1=@A:- C0,D)-.*%I'-%0& 01 0D.*'-%0&/ %&%-%'-.+. 1=A$:-E&-.*.+ O*'2 C'*. G D%5./-%;./ /.5,.&-. Addre++in* r,ral mar3et+ -here homemade oral (are i+ more 0o0,lar than m,ltinational brand+9 Dab,r introd,(e+ <al Dant Man1an. >ith thi+ a (on5enientl/ 0a(3a*ed herbal tooth0o-der i+ made a5ailable at a))ordable (o+t+ to the ma++e+. 1=A! - S8%1-/ ('/. -0 D.28% 1*0, C'24)--' 1=A< -L')&48./ 'F,02' -'(2.-.

Dab,r (ontin,e+ to ma3e inno5ati5e 0rod,(t+ ba+ed on traditional )orm,lation+ that (an 0ro5ide holi+ti( (are in o,r dail/ li)e. An A/,r5edi( medi(ine ,+ed a+ a di*e+ti5e aid i+ branded and la,n(hed a+ the 0o0,lar %a1mola tablet. 1=A= - D'()* R./.'*48 F0)&+'-%0& /.- )D. 1=A= - C0,,.*4%'2 D*0+)4-%0& /-'*-/ '- S'8%('('+, -8. ,0/- ,0+.*& 8.*('2 ,.+%4%&./ D2'&- '- -8'- -%,.. 1=<" - DABUR 40,D2.-./ 1$$ ?.'*/. 1=<< - L')&48./ D8'*,'4.)-%4'2 ,.+%4%&./. 1=<= - C'*. 9%-8 1)&. The A/,r5edi( di*e+ti5e )orm,lation i+ (on5erted into a (hildrenH+ ),n 0rod,(t -ith the la,n(h o) %a1mola 'and/. In an inno5ati5e mo5e9 a (,rati5e 0rod,(t i+ (on5erted to a (on)e(tionar/ item )or -ider ,+a*e.

.!

1==" - C0,./ 0)- 9%-8 1%*/- D)(2%4 %//).. 1==" - E&-.*/ 0&40205? /.5,.&-. 1=="6KL.'+.*/8%D %& 8.'2-8 4'*.. Dab,r e+tabli+he+ it+ leader+hi0 in health (are a+ one o) onl/ t-o (om0anie+ -orld-ide to la,n(h the anti-(an(er dr,* Inta8el ;Pa(lita8el). Dab,r Re+ear(h @o,ndation de5elo0+ an e(o-)riendl/ 0ro(e++ to e8tra(t the dr,* )rom it+ 0lant +o,r(e. 1==> - Enter+ )ood+ b,+ine++ -ith the la,n(h o) Real @r,it J,i(e. 1==>:-R.'2 (2%-IE*%.5. Dab,r (a0t,re+ the ima*ination o) /o,n* Indian (on+,mer+ -ith the la,n(h o) Real @r,it J,i(e+ - a ne- (on(e0t in the Indian )ood+ mar3et. The )ir+t lo(al brand o) !00I 0,re nat,ral )r,it 1,i(e+ made to international +tandard+9 Real be(ome+ the )a+te+t *ro-in* and lar*e+t +ellin* brand in the (o,ntr/. 1==< - B)*,'& 1',%2? 8'&+/ 0;.* ,'&'5.,.&- 01 -8. 40,D'&? -0 D*01.//%0&'2/. !$$$:-T8. 1,$$$4*0*. ,'*E. Dab,r e+tabli+he+ it+ mar3et leader+hi0 +tat,+ b/ +ta*in* a -)*&0;.* 01 R/.1,$$$ 4*0*./. A(ro++ a +0an o) o5er a !00 /ear+9 Dab,r ha+ *ro-n )rom a +mall be*innin* ba+ed on traditional health (are. To a (ommandin* 0o+ition amon*+t an a,*,+t lea*,e o) lar*e (or0orate b,+ine++e+. !$$1 - S)D.* /D.4%'2-? +*)5/. >ith the +ettin* ,0 o) Dab,r $n(olo*/H+ +terile (/toto8i( )a(ilit/9 the 'om0an/ *ain+ entr/ into the hi*hl/ /D.4%'2%I.+ '*.' 01 4'&4.* -8.*'D?. The +tate-o)-the-art 0lant and laborator/ in the UK ha5e a00ro5al )rom the M'A o) UK. The/ )ollo- FDA 5)%+.2%&./ )or 0rod,(tion o) dr,*+ +0e(i)i(all/ )or E,ro0ean and Ameri(an mar3et+.

..

!$$! - D'()* *.40*+ /'2./ 01 R/ 11>3.1= 4*0*. 0& ' &.- D*01%- 01 R/ >"." 4*0*.. !$$3 - D'()* +.,.*5./ P8'*,'4.)-%4'2/ ()/%&.//. Dab,r India a00ro5ed the demer*er o) it+ 0harma(e,ti(al+ b,+ine++ )rom the @M'& b,+ine++ into a +e0arate (om0an/ a+ 0art o) 0lan+ to 0ro5ider *reater )o(,+ to both the b,+ine++e+. >ith thi+9 Dab,r India no- lar*el/ (om0ri+e+ o) the @M'& b,+ine++ that in(l,de 0er+onal (are 0rod,(t+9 health(are 0rod,(t+ and A/,r5edi( S0e(ialtie+9 -hile the Pharma(e,ti(al+ b,+ine++ -o,ld in(l,de Allo0athi(9 $n(olo*/ )orm,lation+ and B,l3 Dr,*+. Dab,r $n(olo*/ Pl(9 a +,b+idiar/ o) Dab,r India9 -o,ld al+o be 0art o) the Pharma(e,ti(al b,+ine++. M'%&-'%&%&5 520('2 /-'&+'*+/. A+ a re)le(tion o) it+ (on+tant e))ort+ at a(hie5in* +,0erior 4,alit/ +tandard+9 Dab,r be(ame the )ir+t A/,r5edi( 0rod,(t+ (om0an/ to *et IS$ 00. (erti)i(ation. S4%.&4. 10* &'-)*.. Rein)or(in* it+ (ommitment to nat,re and it+ (on+er5ation9 Dab,r Ne0al9 a +,b+idiar/ o) Dab,r India9 ha+ +et ,0 ),ll/ a,tomated *reenho,+e+ in Ne0al. Thi+ +(ienti)i( landmar3 hel0+ to 0rod,(e +a0lin*+ o) rare medi(inal 0lant+ that are ,nder threat o) e8tin(tion d,e to e(olo*i(al de*radation. !$$@ - D'()* '4J)%*./ B'2/'*'. A+ 0art o) it+ inor*ani( *ro-th +trate*/9 Dab,r India a(4,ire+ Bal+araH+ %/*iene and %ome 0rod,(t+ b,+ine++e+9 a leadin* 0ro5ider o) $ral 'are and %o,+ehold 'are 0rod,(t+ in the Indian mar3et9 in a R+ !"7-(rore all-(a+h deal. !$$@ - D'()* '&&0)&4./ (0&)/ '1-.* 1! ?.'*/. .7

Dab,r India anno,n(ed i++,e o) !6! Bon,+ +hare to the +hareholder+ o) the (om0an/9 i.e. one +hare )or e5er/ one +hare held. The Board al+o 0ro0o+ed an in(rea+e in the a,thori?ed +hare (a0ital o) the (om0an/ )rom e8i+tin* R+ C0 (rore to R+ !.C (rore. !$$> - D'()* 4*0//./ K! (%& ,'*E.- 4'D, '+0D-/ US GAAP. Dab,r India (ro++e+ the G.-billion mar3 in mar3et (a0itali?ation. The (om0an/ al+o ado0ted US &AAP in line -ith it+ (ommitment to )ollo- *lobal be+t 0ra(ti(e+ and ado0t hi*he+t +tandard+ o) tran+0aren(/ and *o5ernan(e. !$$> - ADD*0;./ FCCB/GDR/ADR )D -0 K!$$ ,%22%0&. Mo5in* )or-ard on the inor*ani( *ro-th 0ath9 Dab,r India de(ide+ to rai+e ,0 to G.00 million )rom the international mar3et thro,*h Bond+9 @''B+9 &DR9 ADR9 LIP+ or an/ other +e(,ritie+. The (a0ital rai+ed -ill be ,+ed to ),nd Dab,rH+ a**re++i5e *ro-th ambition+ and a(4,i+ition 0lan+ in India and abroad. !$$A - C.2.(*'-%&5 1$ ?.'*. Dab,r @ood+ ,n5eiled the ne- 0a(3a*in* and de+i*n )or Real at the (om0letion o) !0 /ear+ o) the brand. The ne- re)ined modern loo3 de0i(t+ the nat,ral *oodne++ o) the 1,i(e )rom )re+hl/ 0l,(3ed )r,it+A o) Real !$$A - F0*'? %&-0 0*5'&%I.+ *.-'%2. Dab,r India anno,n(ed it+ )ora/ into the or*ani?ed retail b,+ine++ thro,*h a -holl/o-ned +,b+idiar/M %:B Store+ <td. Dab,r -ill in5e+t R+ !"0 (rore+ b/ .0!0 to e+tabli+h it+ 0re+en(e in the retail mar3et in India -ith a (hain o) +tore+ on the %ealth : Bea,t/ )ormat. ."

!$$A - D'()* F00+/ M.*5.+ 7%-8 D'()* I&+%'. Dab,r India de(ide+ to mer*e it+ -holl/-o-ned +,b+idiar/ Dab,r @ood+ <imited -ith it+el) to e8tra(t +/ner*ie+ and ,nlo(3 o0erational e))i(ien(ie+. The inte*ration -ill al+o hel0 Dab,r +har0en )o(,+ on the hi*h *ro-th b,+ine++ o) )ood+ and be5era*e+9 and enter ne-er 0rod,(t (ate*orie+ in thi+ +0a(e.

.C

THE COMPANY BUSINESS ACTIVITIES COMPRISES OF:

1. HEALTH CARE PRODUCTS:- Markets a range of OTC health care: products based on ayurveda, some of its products like Chyawanprash, Ha mola, Ha mola Candy, !udinhara are market leaders with over "# per cent market share in their respective categories$ 2. PERSONAL CARE PRODUCTS: %t includes hair care, oral care and honey$ &abur 'mla as a brand has made its mark beyond %ndia( it is a leading hair oil brand in Middle )ast and 'frica$ Other well-known brands are *atika, &abur +al &ant Man an$ 3. AYURVEDIC SPECIALITIES: There is a range of over ,-- 'yurvedic medicines$ %t has vast range of classical ayurvedic drugs and priority ayurvedic medicines developed by own ./&$ 4. PHARMACEUTICAL DIVISION: %t includes a range of natural ethical products like +ivfit, +ionitus, +egal etc, and angel of contract media and gynaecological$ This division has a ma or presence in 'nti-thrombolytic, 'ntimigraines therapy and radio opa0ue dyes$ 5. ONCOLOGY: The formidable range includes brands such as %ntel, &oceta1el that were manufactured in %ndia for the first time by &abur$ The company is a market leader in this category in %ndia and plans to establish itself as a general Oncology player in selective global market$

.F

6. BULK DRUGS AND CHEMICALS: &abur manufactures synthetic and semi-synthetic bulk pharmaceutical substances, bulk natural compounds and intermediaries$ %solation of pure natural compounds and custom synthetics are focus areas$ 7. FOODS DIVISION: One of the youngest divisions of the company markets a range of sauces, ethnic pastes and foods$ .eal fruit uices gave %ndian consumer for the first time, fruit uices with nothing artificial, no preservatives, no colour and no flavours added$ +aunched two years back, the range includes .eal 2uices and cooking pastes under the brand name Home Made$ . NATURAL GUMS: This division manufactures and process 3uar gums, 3um 4araya, tamarind based gums and psyllium husk$ The division produces a range of industrial and grade natural gums to meet the customer specifications$ !. AYURVEDIC

VETERINARY: %t deals e1clusively in animal

hea5thcare$ Markets safe and non-to1ic herbal veterinary products for poultry$

.#

Expansion and investments

Dab,r ha+ ma1or e80an+ion 0lan+ )or o5er+ea+ mar3et and (on+iderin* a(4,i+ition+ and allian(e+ o,t+ide India a+ it aim+ to in(rea+e it+ )orei*n +ale+ )rom !!."I to !CI in the ne8t )o,r /ear+.

Dab,r -ill be in5e+tin* R+ !00 (rore )or 0ro(e++in* and 0ro(,rement to (om0ete -ith Pe0+iH+ Tro0i(ana and other 1,i(e brand+.

.D

DABUR 7ORLD 7IDE

Dab,rH+ mi++ion o) 0o0,lari?in* a nat,ral li)e+t/le tran+(end+ national bo,ndarie+. Toda/ there i+ *lobal a-arene++ o) alternati5e medi(ine9 nat,re-ba+ed and holi+ti( li)e+t/le+ and an intere+t in herbal 0rod,(t+. Dab,r ha+ been in the )ore)ront o) 0o0,lari?in* thi+ alternati5e -a/ o) li)e9 mar3etin* it+ 0rod,(t+ in more than C0 (o,ntrie+ all o5er the -orld.

CORPORATE GOVERNANCE
&ood (or0orate *o5ernan(e and tran+0aren(/ in a(tion+ o) the mana*ement i+ 3e/ to a +tron* bond o) tr,+t -ith the 'om0an/A+ +ta3eholder+. Dab,r ,nder+tand+ the im0ortan(e o) *ood *o5ernan(e and ha+ (on+tantl/ a5oided an arbitrar/ de(i+ion-ma3in* 0ro(e++. $,r initiati5e+ to-ard+ thi+ end in(l,de6 Pro)e++ionali?ation o) the board <ean and a(ti5e Board;red,(ed )rom !F to !0 member+) <e++ n,mber o) 0romoter+ on the Board More 0ro)e++ional+ and inde0endent Dire(tor+ )or better mana*ement &o5erned thro,*h Board (ommittee+ )or A,dit9 Rem,neration9 Shareholder &rie5an(e+9 'om0en+ation and Nomination+ Meet+ all 'or0orate &o5ernan(e 'ode re4,irement+ o) SEBI

IT INITIATIVES
In Dab,r India <imited 3no-led*e and te(hnolo*/ are 3e/ re+o,r(e+ -hi(h ha5e hel0ed the 'om0an/ a(hie5e hi*her le5el+ o) e8(ellen(e and e))i(ien(/. To-ard+ thi+ o5erall *oal o) te(hnolo*/-dri5en 0er)orman(e9 Dab,r i+ ,tili?in* In)ormation Te(hnolo*/ in a bi* -a/. Thi+ -ill hel0 in inte*ratin* a 5a+t di+trib,tion +/+tem +0read all o5er India and a(ro++ the -orld. It -ill al+o (,t do-n (o+t+ and in(rea+e 0ro)itabilit/.

70

O)* ,'F0* IT I&%-%'-%;./

Mi*ration )rom Baan and M)* ERP S/+tem+ to (entrali?ed SAP ERP +/+tem )rom !+t A0ril .00F )or all b,+ine++ ,nit+.

Im0lementation o) a (o,ntr/ -ide ne- >AN In)ra+tr,(t,re )or r,nnin* (entrali?ed ERP +/+tem.

Settin* ,0 o) ne- Data 'entre at K'$ %ead $))i(e. E8ten+ion o) Rea(h S/+tem to di+trib,tor+ )or (a0t,rin* Se(ondar/ Sale+ Data. Roll o,t o) IT +er5i(e+ to ne- 0lant+ and '@A+.

F)-)*. C8'22.&5./

@or-ard Inte*ration o) SAP -ith Di+trib,tor+ and Sto(3ie+t. Ba(3-ard Inte*ration o) SAP -ith S,00lier+. Im0lementation o) ne- P$S +/+tem at Sto(3ie+t 0oint and inte*ration -ith SAPERP.

Im0lementation o) SAP %R and 0a/roll.

7!

C.&-*'2 P*04)*.,.&- G P2'&&%&5 D.D'*-,.&Dab,r ha+ e+tabli+hed a 'entral Pro(,rement : Plannin* De0artment ;'PPD) to ta3e (are o) all hi*h 5al,e 0,r(ha+e+ a(ro++ the (om0an/. The 'PPD i+ ho,+ed at the Ka,+hambi 'or0orate $))i(e ;K'$) and i+ headed b/ the head- 'PPD. <o5al,e 0,r(ha+e+ are de-(entrali?ed at hi+ man,)a(t,rin* ,nit+. A Unit P,r(ha+e %ead+ the P,r(ha+e De0artment at the man,)a(t,rin* ,nit+. Dab,r India <imited ha+ al+o +et ,0 a (ro++-),n(tional P,r(ha+e 'ommittee to *,ide and o5er+ee the 0,r(ha+in* ),n(tion at the K'$. The 0,r(ha+e (ommittee (om0ri+e+ o) the )ollo-in*6 %ead N 'PPD %ead N Mar3etin*

De0,t/ &eneral Mana*er N $0eration+

'hie) @inan(ial $))i(er

7.

ORGANI#ATION STRUCTURE

Dabur India Ltd# Corporate Office

Chairman (Vivek C Burman)

Executive Director (Operations)

Chief Executive Officer !uni" Du##a"

Unit eads

eads ($arketin#) ead ('inance ( Commercia") %e#iona" $ana#ers) Branch $ana#er $arketin# Executives Customer !upport Officers &ssistants ead ( uman %esources) ead (*ua"it+ Contro") ead ($f#) ( !hop $aintenance)

$ana#er (&ccounts) &sst) $ana#er (Comm) &ccounts Officer !r) Executive (!tores)

% $ana#er % Executive % !up)

77

&ssistant $ana#er !enior Officers Officers , !upervisors

&ssistant $ana#er !enior Officers Officers , !upervisors

PERSONNEL DEVELOPMENT IN DABUR

!ersonnel department is headed by *ice- !resident 6H.7 8unctions of *ice !resident 6H.7 !ersonnel administration .ecruitment and !romotion %ndustrial .elations Human .esource 3roup Human .esource &evelopment 3eneral 'dministration and 9elfare !ublic .elations :ecurity;8ire *igilance Medical :ervices

HUMAN RESOURCE FUNCTIONS

.ecruitment and selection$ !erformance 'ppraisal$ Training and &evelopment$ !romotion, Transfer, :eparation$ 3eneral administration / 9elfare$ :ecurity$ 7"

!ublic .elations$ %ndustrial .elations$

7C

HUMAN RESOURCE PROCESS IN ORGANISATIONS

%,man Re+o,r(e

Trainin* : De5elo0ment

:ociali<ation

Per)orman(e A00rai+al

Promotion+9 Tran+)er+9 Demotion+:Se0eration+.

7F

HUMAN RESOURCE DEPARTMENT Unit %ead

Additional &eneral Mana*er'or0orate %R : IR

De0,t/ Mana*er-%R

:enior )1ecutiveH

A++i+tant %R $))i(er

S,0er5i+orAdmini+tration

E8e(,ti5e A++i+tant-%R &eneral Admini+tration

%o,+e3ee0in*

7#

D'()* P*0+)4-/ D'()* .'2-8 C'*. P*0+)4- R'&5.

1.

.'2-8 S)DD2.,.&-/

Dab,r 'h/a-an0ra+h Dab,r 'h/a-an+ha3ti &l,(o+e-D

!. D%5./-%;./

%a1mola Y,m+ti(3 %a1mola Ma+t Ma+ala Anardana %a1mola %a1mola 'and/ P,dina hara Dab,r %in*oli
7D

3. N'-)*'2 C)*./

Shila1it &old Nat,re 'are Rin* Rin* It(h 'are Ba(3-aid Shan3ha P,+h0i Dab,r Balm Sarb/na+tron* ". D'()* B'(? C'*. P*0+)4- R'&5. B'(? C'*. Dab,r <al Tail Dab,r bab/ $li5e oil
7

 Dab,r Janma &h,nti @. D'()* P.*/0&'2 C'*. P*0+)4- R'&5. '. '%* C'*.-O%2

Amla %air $il Amla <i*ht %air $il Eati3a %air $il Anmol Sar+on Amla B. '%* C'*.- S8',D00

Anmol Sil3/ Bla(3 Sham0oo Eati3a %enna (onditionin* Sham0oo Eati3a Anti-Dandr,)) Sham0oo C. SE%& C'*. &,labari Eati3a @airne++ @a(e Pa(3 >. D'()* O*'2 C'*. P*0+)4- R'&5. '. O*'2 C'*. Dab,r Red &el Babool Tooth0a+te
"0

 Dab,r Red Tooth0a+te Dab,r <al Dant Man1an Dab,r Bina(a Toothbr,+h A. D'()* F00+/ P*0+)4- R'&5. '.R.'2 Real @r,it J,i(e Real A(ti5e <. 0,.,'+.

=. L.,0&..I Nat,ral <emon J,i(e 1$. 0&.?

P,re Nat,ral %one/ 11. C'D/%40 A )ier/ red-0e00er +a,(e 1!. D'()* A?)*;.+' P*0+)4- R'&5. Da+hm,lari+htha A+ho3ari+htha

"!

 <a,ha+a5a Mahanara/an Tail J,rita0 Madh,5ani <a5an Ba+3ar

".

STRATEGIC INTENT
>e intend to +i*ni)i(antl/ a((elerate 0ro)itable *ro-th. To do thi+9 -e -ill6 @o(,+ on *ro-in* o,r (ore brand+ a(ro++ (ate*orie+9 rea(hin* o,t to ne- *eo*ra0hie+9 -ithin and o,t+ide India9 and im0ro5e o0erational e))i(ien(ie+ b/ le5era*in* te(hnolo*/.

Be the 0re)erred (om0an/ to meet the health and 0er+onal *roomin* need+ o) o,r tar*et (on+,mer+ -ith +a)e9 e))i(a(io,+9 nat,ral +ol,tion+ b/ +/nthe+i?in* o,r dee0 3no-led*e o) a/,r5eda and herb+ -ith modern +(ien(e. Pro5ide o,r (on+,mer+ -ith inno5ati5e 0rod,(t+ -ithin ea+/ rea(h. B,ild a 0lat)orm to enable Dab,r to be(ome a *lobal a/,r5edi( leader. Be a 0ro)e++ionall/ mana*ed em0lo/er o) (hoi(e9 attra(tin*9 de5elo0in* and retainin* 4,alit/ 0er+onnel. Be re+0on+ible (iti?en+ -ith a (ommitment to en5ironmental 0rote(tion.

"7

Pro5ide +,0erior ret,rn+9 relati5e to o,r 0eer *ro,09 to o,r +hareholder+. DABUR AT A GLANCE >e intend to +i*ni)i(antl/ a((elerate 0ro)itable *ro-th. To do thi+9 -e -ill6 @o(,+ on *ro-in* o,r (ore brand+ a(ro++ (ate*orie+9 rea(hin* o,t to ne- *eo*ra0hie+9 -ithin and o,t+ide India9 and im0ro5e o0erational e))i(ien(ie+ b/ le5era*in* te(hnolo*/

Be the 0re)erred (om0an/ to meet the health and 0er+onal *roomin* need+ o) o,r tar*et (on+,mer+ -ith +a)e9 e))i(a(io,+9 nat,ral +ol,tion+ b/ +/nthe+i?in* o,r dee0 3no-led*e o) a/,r5eda and herb+ -ith modern +(ien(e Pro5ide o,r (on+,mer+ -ith inno5ati5e 0rod,(t+ -ithin ea+/ rea(h B,ild a 0lat)orm to enable Dab,r to be(ome a *lobal a/,r5edi( leader Be a 0ro)e++ionall/ mana*ed em0lo/er o) (hoi(e9 attra(tin*9 de5elo0in* and retainin* 4,alit/ 0er+onnel Be re+0on+ible (iti?en+ -ith a (ommitment to en5ironmental 0rote(tion Pro5ide +,0erior ret,rn+9 relati5e to o,r 0eer *ro,09 to o,r
""

+hareholder+CCD9 dealin* -ith FMCG P*0+)4-/ relatin* to P.*/0&'2 C'*. and L.'+%&5 (*'&+/ Dab,r - The %ealth 'are Brand Eati3a-Per+onal 'are Brand Anmol- Eal,e )or Mone/ Brand %a1mola- Ta+t/ Di*e+ti5e Brand and Dab,r Amla9 'h/a-an0ra+h and <al Dant Man1an -ith R+.!00 (rore t,rno5er ea(h Eati3a %air $il : Sham0oo the hi*h *ro-th brand Strate*i( 0o+itionin* o) %one/ a+ )ood 0rod,(t9 leadin* to mar3et leader+hi0 ;o5er "0I) in branded hone/ mar3et Dab,r 'h/a-an0ra+h the lar*e+t +ellin* A/,r5edi( medi(ine -ith o5er FCI mar3et +hare. <eader in herbal di*e+ti5e+ -ith 0I mar3et +hare .'2-8 C'*.

"C

%a1mola tablet+ in (ommand -ith F0I mar3et +hare o) di*e+ti5e tablet+ (ate*or/ Dab,r <al Tail i+ the .nd <ar*e+t Brand o) Bab/ Ma++a*e $il -ith 77I Mar3et Share.

C D (C0&/),.* ,.+%4%&./.

.'2-8 D%;%/%0&H9 dealin* -ith (la++i(al A?)*;.+%4

%a+ more than .C0 0rod,(t+ +old thro,*h 0re+(ri0tion+ a+ -ell a+ o5er the (o,nter

Ma1or (ate*orie+ in traditional )orm,lation+ in(l,de6 - A+a5 Ari+hta+ - Ra+ Ra+a/ana+ - 'h,rna+ - Medi(ated $il+ Pro0rietar/ A/,r5edi( medi(ine+ de5elo0ed b/ Dab,r in(l,de6 - Nat,re 'are I+ab*ol - Madh,5aani - Tri)*ol

"F

Di5i+ion al+o -or3+ )or 0romotion o) A/,r5eda thro,*h or*ani?ed (omm,nit/ o) traditional 0ra(titioner+ and de5elo0in* )re+h bat(he+ o) +t,dent+.

"#

PART-B

S40D. 01 -8. /-)+?

!) Per)orman(e a00rai+al i+ abo,t the 0er)orman(e le5el+ o)
em0lo/ee+ ba+ed on -hi(h De(i+ion re*ardin* +alar/ )i8ation9 (on)ormation 0romotion9 tran+)er and demotion are ta3en.

.) T$ 0re5ent *rie5an(e+ and non di+(i0linar/ a(ti5itie+. 7) Pro5ide+ in)ormation -hi(h hel0+ to (o,n+el the +,bordinate.

"D

") Pro5ide+ )eedba(3 in)ormation abo,t the le5el o) a(hie5ement

and beha5ior o) +,b-ordinate.

C) Pro5ide+ in)ormation to dia*no+e de)i(ien(/ in em0lo/ee

re*ardin* +3ill+9 3no-led*e9 determinin* trainin* and

de5elo0ment need+ and to 0re+(ribe the mean+ )or em0lo/eeA+ *ro-th : 0ro5ide+ in)ormation )or re+tr,(t,rin* 1ob allo(ation.

7 Y APPRAISAL
It i+ an e+tabli+hed )a(t that 0eo0le di))er in their abilitie+ and a0tit,de. The+e di))eren(e+ are nat,ral to a *reat e8tent and (anAt be eliminated and e5en a)ter trainin* to themM there are +ome di))eren(e+ in the 4,alit/ and 4,antit/ o) -or3 done b/ 5ario,+ em0lo/ee+ e5en on the +ame 1ob. There)ore9 it i+ ne(e++ar/ )or the mana*ement to 3nothe+e +o that the em0lo/ee+ ha5in* better 0otential ma/ be re-arded b/ additional 0a/ment or the -ron* 0la(ement o) em0lo/ee+ ma/ be re(ti)ied. The indi5id,al em0lo/ee ma/ al+o li3e to 3no- the merit o) hi+ 0er)orman(e in (om0ari+on to hi+ )ello- em0lo/ee +o that he ma/ im0ro5e ,0on it. "

The other rea+on+ that 1,+ti)/ the e8i+ten(e o) +/+tem o) 0er)orman(e a00rai+al are -ritten a+ ,nder6 !. It hel0+ the +,0er5i+or to e5al,ate the 0er)orman(e and to 3no- the 0otential o) their +,bordinate +/+temati(all/ and 0eriodi(all/. .. Per)orman(e ratin* hel0+ in *,idin* and (orre(tion o) em0lo/ee+. 7. The im0ortant )eat,re o) 0er)orman(e a00rai+al i+ that abilit/ o) 0er+onnel i+ re(o*ni?ed. ". Ratin* (an be ,+ed a+ the ba+i+ o) +e(ond 0er+onnel 0oli(/ in relation to tran+)er and 0romotion. C. Per)orman(e a00rai+al o) the -or3er hel0+ in de+i*nin* the trainin* 0ro*ramme in a better -a/.

C0

BH PURPOSE FOR 7 IC

APPRAISAL FORM USED

Some o) the mo+t im0ortant 0,r0o+e+ )or -hi(h 0er)orman(e a00rai+al i+ one are to 0ro5ide ba+i+ )or6 !. Re(o*nition o) em0lo/eeA+ 0er)orman(e b/ *rantin* 0romotion : 0er)orman(e merit a-ard. .. Pro0er 0la(ement on a((o,nt o) rationali?ation. 7. Pro)e++ional de5elo0ment. ". Im0ro5in* (omm,ni(ation.

INTRODUCTION TO PERFORMANCE APPRAISAL

Thi+ i+ a te(hni4,e9 not ,ni5er+all/ a((e0ted9 o) a++e++in* the 0er)orman(e o) em0lo/ee+ a*ain+t a*reed tar*et+. The 0er+onnel 0ra(titioner+ -o,ld be mo+t li3el/ to be in5ol5ed in de+i*nin* the 0ro(ed,re+9 lea5in* the line mana*er+ normall/ to admini+ter the 0ro(e++. Per)orman(e A00rai+al i+ the +/+temati( e5al,ation o) the indi5id,al -ith re+0e(t to hi+ or her 0er)orman(e on the 1ob and hi+ or her 0otential )or de5elo0ment.

C!

A%,/ 01 P.*10*,'&4. ADD*'%/'2 The )ollo-in* aim+ mi*ht be (on+idered -hen e8aminin* a 0er)orman(e a00rai+al +/+tem6 U+e reliable9 )air and ob1e(ti5e mea+,re+ o) 0er)orman(e9 (om0are a(t,al -ith 0lanned 0er)orman(e9 and 0ro5ide )eedba(3 to the a00rai+ee. Ma3e 0ro5i+ion )or the allo(ation o) both e8trin+i( re-ard+ ;0er)orman(e related 0a/) and intrin+i( re-ard+ ;o00ort,nit/ to enhan(e oneA+ +3ill+) )ollo-in* the a++e++ment 0ro(e++. Re(o*ni?e that 0er)orman(e mana*ement i+ the heart o) the *eneral mana*ement 0ro(e++. O(F.4-%;./ 01 P.*10*,'&4. ADD*'%/'2 Data relatin* to 0er)orman(e a++e++ment o) em0lo/ee+ are re(orded9 +tored and ,+ed )or +e5eral 0,r0o+e+. The main 0,r0o+e+ o) em0lo/ee a++e++ment are6 The title o) the +t,d/ i+ LE11.4-%;.&.// 01 P.*10*,'&4. ADD*'%/'2M 'D'()* I&+%' L%,%-.+, G8'I%'('+ (U.PH. OBJECTIVE OF T E STUDY
C.

!) .) 7) ")

To +t,d/ the 0er)orman(e a00rai+al +/+tem in the or*ani?ation. To )ind o,t ho- the 0er)orman(e o) em0lo/ee+ i+ a++e++ed. To re5ie- ho- the 0er)orman(e a00rai+al +/+tem hel0+ in 0la(ement9 +ele(tion9 0romotion and tran+)er o) the em0lo/ee+. To )ind o,t the 0roblem+ )a(ed b/ the +ta)) in 0re0arin* their BB$A+ ;B,+ine++ B,ildin* $b1e(ti5e).

C7

T E APPRAISAL PROCESS 7. E+tabli+hed 0er)orman(e +tandard. ". 'omm,ni(ate 0er)orman(e e80e(tation to em0lo/ee. C. Mea+,re a(t,al 0er)orman(e. F. 'om0are a(t,al 0er)orman(e -ith +tandard+. #. Di+(,++ the a00rai+al -ith em0lo/ee+. I) ne(e++ar/9 initiate the (orre(ti5e a(tionThe a00rai+al 0ro(e++ be*in+ -ith e+tabli+hment o) 0er)orman(e +tandard+. The+e +ho,ld ha5e e5ol5ed o,t o) 1ob anal/+i+ and the 1ob de+(ri0tion di+(,++ed ,nder h,man re+o,r(e 0lannin*. The+e 0er)orman(e +tandard+ +ho,ld al+o be (lear and ob1e(ti5e eno,*h to be ,nder+tood and mea+,red. Too o)ten9 the+e +tandard+ are arti(,lated in +ome +,(h 0hra+e a+ 2a ),ll da/A+ -or3= or 2a *ood 1ob=. 'omm,ni(ation onl/ ta3e+ 0la(e -hen the tran+)eren(e ha+ ta3en 0la(e and ha+ been re(ei5ed and ,nder+tood b/ the +,bordinate.

C"

There)ore )eedba(3 i+ ne(e++ar/ )rom the +,bordinate to the mana*er. Sati+)a(tion )eedba(3 (en+,re+ that the in)ormation (omm,ni(ated b/ the mana*er ha+ been re(ei5ed and ,nder+tood in the -a/ it -a+ intended. The third +te0 in the a00rai+al in the mea+,rement o) the 0er)orman(e to determine -hat a(t,al 0er)orman(e i+9 it i+ ne(e++ar/ to a(4,ire in)ormation abo,t it. >e +ho,ld be (on(erned -ith ho- -e mea+,re and -hat -e mea+,re. A(t,al a00rai+al to the +,bordinate and then ha5e the +,bordinate a((e0t the a00rai+al in a (on+tr,(ti5e manner. A00rai+in* 0er)orman(e to,(he+ on one o) the mo+t emotionall/ (har*ed a(ti5itie+ the a++e++ment o) another indi5id,alA+ (ontrib,tion and abilit/. The im0re++ion that +,bordinate+ re(ei5e abo,t their a++e++ment ha+ a +tron* im0a(t on their +el)-e+teem and 5er/ im0ortant9 on their +,b+e4,ent 0er)orman(e. The )inal +te0 in the a00rai+al i+ the initiation o) (orre(ti5e a(tion -hen Ne(e++ar/9 (orre(ti5e a(tion (an be o) t-o t/0e+. $ne i+ immediate and deal+ 0redominantl/ -ith +/m0tom+. the other i+ ba+i(

CC

And del5e+ into (a,+e+ .immediate (orre(ti5e a(tion o)ten de+(ribed a+ 2P,ttin* o,t )ire= -herea+ ba+i( (orre(ti5e a(tion *et+ to the +o,r(e o) De5iation and +ee3+ to ad1,+t the di))eren(e 0ermanentl/. Immediate a(tion 'orre(t+ +omethin* ri*ht no- and *et+ thin*+ ba(3 on tra(3. .ADD*'%/'2 P*04.//

The )i*,re o,tline+ the 0er)orman(e a00rai+al 0ro(e++. Ea(h +te0 in the 0ro(e++ i+ (r,(ial and i+ arran*ed lo*i(all/.

CF

$b1e(ti5e+ o) Per)orman(e A00rai+al E+tabli+h Job E80e(tation+ De+i*n an A00rai+al Pro*ram A00rai+e Per)orman(e Per)orman(e Inter5ieU+e A00rai+al Data )or A00ro0riate P,r0o+e

C#

ADD*'%/'2 M.-80+/
The la+t to be addre++ed in the 0ro(e++ o) de+i*nin* an a00rai+al 0ro*ram i+ to determine method+ o) e5al,ation, 'ertain te(hni4,e+ are a5ailable to e5al,ate the 0er)orman(e o) the em0lo/ee .N,mero,+ method+ ha5e been de5i+ed to mea+,re the 4,antit/ and 4,alit/ o) em0lo/eeA+ 1ob 0er)orman(e. Broadl/9 all the a00roa(he+ o) a00rai+al (an be (la++i)ied into6 !. P'/- 0*%.&-.+ M.-80+/, '&+ 3. F)-)*. 0*%.&-.+ M.-80+/ 1.P'/- O*%.&-.+ M.-80+/

%.

R'-%&5 S4'2.6 Thi+ i+ the +im0le+t and mo+t 0o0,lar te(hni4,e )or a00rai+in* em0lo/ee 0er)orman(e. The t/0i(al ratin* +(ale (on+i+t o) +e5eral n,meri(al +(ale+9 ea(h re0re+entin* a 1ob related 0er)orman(e (riterion +,(h a+ de0endabilit/9 initiati5e9 o,t0,t9 attendan(e9 attit,de9 (o-o0eration9 and the li3e. Ea(h +(ale ran*e+ )rom e8(ellent to 0oor. The rater (he(3+ the a00ro0riate 0er)orman(e le5el on ea(h (riterion9 and then (om0,te+ the em0lo/eeA+ total n,meri(al +(ore. The n,mber o) 0oint+ +(ored ma/ be lin3ed to +alar/ in(rea+e. The di+ad5anta*e+ o) thi+

CD

method are +e5eral. The raterA+ bia+e+ are li3el/ to in)l,en(e e5al,ation.

%%.

C8.4E2%/-6 Under thi+ method9 a (he(3li+t o) +tatement+ on the trait+ o) the em0lo/ee and hi+ or her 1ob i+ 0re0ared in t-o (ol,mn+ i.e.9 a OYe+A and a ONoA (ol,mn. All that the rater +ho,ld do i+ ti(3 the OYe+A (ol,mn i) the an+-er to the +tatement i+ 0o+iti5e and in (ol,mn ONoA i) the an+-er i+ ne*ati5e. A)ter ti(3in* o)) a*ain+t ea(h item9 the rater )or-ard+ the li+t to the %R de0artment -here the a(t,al a++e++ment o) the em0lo/ee ta3e+ 0la(e. The ad5anta*e+ o) a (he(3li+t are e(onom/9 ea+e o) admini+tration9 limited trainin* o) rater and +tandardi?ation.

%%%.

E//'? M.-80+: In the e++a/ method9 the rater m,+t de+(ribe the em0lo/ee -ithin a n,mber o) broad (ate*orie+9 +,(h a+6

a. The raterA+ o5erall im0re++ion o) the em0lo/eeA+ 0er)orman(e9 b. The 0romotabilit/ o) the em0lo/ee9 (. The 1ob+ thatA+ the em0lo/ee i+ no- able or 4,ali)ied to 0er)orm9 d. The +tren*th+ and -ea3ne++e+ o) the em0lo/ee9

e. The trainin* and the de5elo0ment a++i+tan(e re4,ired b/ the em0lo/ee. The +tren*th o) the E++a/ method de0end+ on the -ritin* +3ill+ and anal/ti(al abilit/ o) the rater. A 0roblem -ith thi+ method i+ that the ratee+ ma/ be rated on the 4,alit/ o) the a00rai+al+ that the/ *i5e. %;. R'&E%&5 M.-80+: In thi+9 +,0erior ran3+ hi+ or her +,bordinate+ in the order o) their merit9 +tartin* )rom the be+t to the -or+t. The %R de0artment 3no-+ that A i+ better than B. The Oho-A and O-h/A are neither 4,e+tioned nor an+-ered. Thi+ method i+ +,b1e(t to the halo e))e(t+. It+ ad5anta*e in(l,de+ ea+e o) admini+tration and e80lanation. ;. F0*4.+ D%/-*%()-%0& M.-80+6 $ne o) the error+ in ratin* i+ lenien(/- (l,+terin* a lar*e n,mber o) em0lo/ee+ aro,nd a hi*h 0oint on a ratin* +(ale. Thi+ method +ee3+ to o5er(ome the 0roblem b/ (om0ellin* the rater to di+trib,te the ratee+ on all 0oint+ on the ratin* +(ale. The method o0erate+ ,nder an a++,m0tion that the em0lo/ee 0er)orman(e le5el (on)orm+ to a normal +tati+ti(al di+trib,tion. The ma1or -ea3ne++ o) the )or(ed di+trib,tion method lie+ in a++,m0tion that em0lo/ee 0er)orman(e le5el+ al-a/+ (on)orm to a normal di+trib,tion. ;%. 7*%--.& *.D0*-: The a00rai+er -rite+ abo,t the +tren*th+9 -ea3ne++e+9 0re5io,+ 0er)orman(e and 0otential o) the a00rai+eeA+9 -ith +,**e+tion+ )or im0ro5ement. It i+ im0ortant that the a00rai+er i+ 0er(e0ti5e -ith rea+onable -ritin* +3ill.

F0

;%%.

C*%-%4'2 %&4%+.&-/: The a00rai+er hi*hli*ht+ in(ident+ or 3e/ e5ent+ that +ho- the a00rai+eeA+ beha5ior a+ e8(e0tionall/ *ood or bad in relation to 0arti(,lar o,t(ome+ at -or3. Thi+ e8er(i+e -o,ld de0i(t de+irable beha5ior+ a+ -ell a+ beha5ior that +i*nal a need )or im0ro5ement.

;%%%.

G*'D8%4 R'-%&5 S4'2.6 Thi+ i+ a 0o0,lar a00rai+al te(hni4,e and it lend+ it+el) to 4,antitati5e anal/+i+ and (om0ari+on o) data. A +et o) 0er)orman(e )a(tor+ id identi)ied9 in(l,din* +,(h (hara(teri+ti(+ a+ 4,alit/ o) -or39 te(hni(al 3no-led*e9 (oo0erati5e +0irit9 inte*rit/9 0,n(t,alit/ and initiati5e. The a00rai+er -o,ld *o thro,*h the +et o) )a(tor+ ratin* them9 )or e.*.9 on a +(ale ! to C -here the hi*he+t n,mber -o,ld denote the be+t ratin*.

%3.

M)2-%-D.*/0& C0,D'*%/0&: Thi+ te(hni4,e i+ relati5e rather than an ab+ol,te mea+,re i+ ,+ed to a++e++ one 0er+onA+ 0er)orman(e a*ain+t one or more other indi5id,al+.

3.

M)2-%-*'-.* C0,D'*'-%;. E;'2)'-%0&6 The total a00rai+al 0ro(e++ (on+i+t+ o) inter5ie-+9 0+/(hometri( te+tin*9 and +im,lation+ o) rele5ant -or3 a(ti5itie+9 0eer a00rai+al+ and a00rai+al+ b/ trained a++e++or+.

3%.

S.21-'DD*'%/'2: Sel)-a00rai+al ha+ introd,(ed a+ a mean )or em0o-erin* em0lo/ee+9 enhan(in* team-or3 and rai+in* a-arene++ o) 4,alit/. The em0lo/ee+ are *i5en a00rai+al )orm+ on -hi(h the/ e5al,ate them+el5e+ a*ain+t (riteria +,(h a+
F!

attendan(e9 (ommitment

0rod,(ti5it/9

4,alit/9

+a)et/9

team-or3

and

!. F)-)*. O*%.&-.+ ADD*'%/'2 i. M'&'5.,.&- (? 0(F.4-%;.6 I t -a+ Peter Dr,(3er -ho *a5e )ir+t the (on(e0t o) MB$ to the -orld -a/ ba(3 in ! C".. A00li(ation o) MB$ in the )ield o) 0er)orman(e a00rai+al i+ a re(ent thin3in*. $ne (omment made a*ain+t the a00roa(h i+ that it i+ not a00li(able to all 1ob+ an all or*ani?ation. $b1e(ti5e+ are a*reed and )orm,lated at the be*innin* o) the 0eriod ,nder re5ie-9 and the a00rai+ee i+ *i5en the ne(e++ar/ a++i+tan(e and trainin* to )a(ilitate the a(hie5ement o) tho+e ob1e(ti5e+. ii. P/?480205%4'2 ADD*'%/'2: <ar*e or*ani?ation em0lo/+ ),lltime ind,+trial 0+/(holo*i+t+. >hen 0+/(holo*i+t+ are ,+ed )or e5al,ation+9 the/ a++e++ an indi5id,alA+ ),t,re9 0otential and 0a+t 0er)orman(e. The a00rai+al normall/ (on+i+t+ o) in-de0th inter5ie-+9 0+/(holo*i(al te+t+9 di+(,++ion+ -ith +,0er5i+or+ and a re5ie- o) other e5al,ation+. The 0+/(holo*i+t then -rite+ an e5al,ation o) the em0lo/eeA+ intelle(t,al9 emotional9 moti5ational and other related (hara(teri+ti(+ that +,**e+t indi5id,al 0otential and ma/ 0redi(t ),t,re 0er)orman(e. @rom the+e e5al,ation+9 0la(ement+ and de5elo0ment de(i+ion+ ma/ be made to +ha0e the 0er+onA+ (areer.

F.

iii.

A//.//,.&- C.&-.*/: Mainl/ ,+ed )or e8e(,ti5e hirin*. A++e++ment (enter+ are no- bein* ,+ed )or e5al,atin* e8e(,ti5e or +,0er5i+or/ 0otential. An a++e++ment (enter i+ a (entral lo(ation -here mana*er+ ma/ (ome to*ether to ha5e their 0arti(i0ation in 1ob-related e8er(i+e+ e5al,ated b/ trained ob+er5er+. A++e++e+ are re4,e+ted to 0arti(i0ate in in-ba+3et e8er(i+e+9 -or3 *ro,0+9 (om0,ter +im,lation+9 role 0la/in* and other +imilar a(ti5itie+. A)ter re(ordin* their ob+er5ation+ o) rateeH+ beha5ior+9 the rater+ meet to di+(,++ the+e ob+er5ation+. Sel)-a00rai+al and 0eer e5al,ation are al+o thro-n in )or )inal ratin*.

i5.

3>$-D.5*.. F..+('4E6 >here m,lti0le rater+ are in5ol5ed in e5al,atin* 0er)orman(e9 the te(hni4,e i+ (alled 7F0-de*ree a00rai+al. The 7F0-de*ree te(hni4,e i+ ,nder+tood a+ +/+temati( (olle(tion o) 0er)orman(e data on an indi5id,al or *ro,09 deri5ed )rom a n,mber o) +ta3eholder+- the +ta3eholder+ bein* the immediate +,0er5i+or+9 team member+9 (,+tomer+9 0eer+ and +el). The 7F0-de*ree a00rai+al 0ro5ide+ a broader 0er+0e(ti5e abo,t an em0lo/eeA+ 0er)orman(e. %o-e5er9 there are dra-ba(3+ a++o(iated -ith the 7F0-de*ree )eedba(3. Re(ei5in* )eedba(3 on 0er)orman(e )rom m,lti0le +o,r(e+ (an be ,na00roa(hable. It i+ e++ential that the or*ani?ation (reate a non-threatenin* en5ironment b/ em0ha+i?in* 0o+iti5e im0a(t o) the te(hni4,e on an em0lo/eeA+ 0er)orman(e and de5elo0ment. More and more n,mber o) )irm+ are ,+in* 7F0-

F7

de*ree a00rai+al te(hni4,e to a++e++ the 0er)orman(e o) their em0lo/ee+.

F'4-0*/ '11.4-%&5 P.*10*,'&4. E;'2)'-%0& !. '20 E**0*: A halo error ta3e+ 0la(e -hen one a+0e(t o) an indi5id,alA+ 0er)orman(e in)l,en(e+ the e5al,ation o) the entire 0er)orman(e o) the indi5id,al. Ratin* em0lo/ee+ +e0aratel/ on ea(h o) a n,mber o) 0er)orman(e mea+,re+ and en(o,ra*in* rater+ to *,ard a*ain+t the halo e))e(t are the t-o -a/+ to red,(e the halo e))e(t. .. L.&%.&4?6 E5er/ e5al,ator ha+ hi+ o-n 5al,e +/+tem9 -hi(h a(t+ a+ a +tandard a*ain+t -hi(h he ma3e+ hi+ a00rai+al+. Relati5e to the tr,e or a(t,al 0er)orman(e an indi5id,al e8hibit+9 +ome +,0er5i+or+ ha5e a tenden(/ to be liberal in their ratin*+. 7. C.&-*'2 T.&+.&4?6 Thi+ o((,r+ -hen the e5al,ator a++i*n+ a5era*e or middle ratin*+ to the em0lo/ee+. The attit,de o) the rater i+ to 0la/ +a)e. Thi+ +a)e-0la/in* attit,de +tem+ )rom (ertain

F"

an8ietie+ and do,bt+ abo,t the beha5ior o) em0lo/ee. S,(h tenden(/ di+tort+ the e5al,ation. ". R'-.* E11.4-: Thi+ in(l,de+ )a5oriti+m9 +tereot/0in* and ho+tilit/. E8(e++i5el/ hi*h or lo- +(ore+ are *i5en onl/ to (ertain indi5id,al+ or *ro,0+ ba+ed on the raterA+ attit,de to-ard+ the rate. A*e9 +e89 ra(e and )riend+hi0 bia+e+ are e8am0le+ o) thi+ t/0e o) error. C. P.*4.D-)'2 S.-: Thi+ o((,r+ -hen the raterA+ a++e++ment i+ in)l,en(ed b/ 0re5io,+l/ held belie)+. I) +,0er5i+or9 )or e8am0le9 ha+ a belie) that em0lo/ee+ hailin* )rom one 0arti(,lar re*ion are hard -or3in*9 hi+ +,b+e4,ent ratin* o) an em0lo/ee hailin* )rom that re*ion tend+ to be )a5orabl/ hi*h. F. SD%220;.* E11.4-: Thi+ re)er+ to allo-in* 0a+t 0er)orman(e a00rai+al ratin*+ to ,n1,+ti)iabl/ in)l,en(e (,rrent ratin*+. Pa+t ratin*+9 *ood or bad9 re+,lt in +imilar ratin* )or the (,rrent 0eriod altho,*h the demon+trated beha5ior doe+ not de+er5e the ratin* *ood or bad.

FC

Stat,+ E))e(t6 It re)er+ to o5erratin* o) em0lo/ee+ in hi*her le5el 1ob or 1ob+ held in hi*h e+teem9 and ,nderratin* em0lo/ee+ in lo-er le5el 1ob or 1ob+ held in lo- e+teem.

FF

RESEARC

MET ODOLOGY

2Re+ear(h methodolo*/ i+ method to +/+temati(all/ +ol5e the 0roblem.=

Research is an organized inquiry designed and carried out to provide information to solve the problem. The fact, search is an art of scientific investigation of a certain problem. Research is the process of systematically obtaining accurate answers to significant and pertinent questions by the use of the scientific methods gathering and interpreting information.

A.

S',D2. /%I.: Sam0le +i?e i+ C09 ba+i(all/ )i5e ma1or de0artment+ in (om0an/ (om0ri+e+ o) total .C0 em0lo/ee+. Data -a+ anal/?ed b/ +,r5e/in* em0lo/ee+ )rom di))erent de0artment+.

B.

S',D2. +./%5&: Thi+ 0art i+ done thro,*h di+(,++in* and anal/?in* -ith m/ 0ro1e(t *,ide and re)errin* to the +,b1e(t re*ardin* thi+ to0i(. It -a+ a random +am0lin*.

C. .

M0+. 01 '&'2?/%/: The method+ ,+ed to anal/?e the data are a+ )ollo-+6 !) To )ind o,t -hether the em0lo/ee+ are +ati+)ied -ith the 0re+ent 0er)orman(e a00rai+al +/+tem or not -ith the hel0 o) 4,e+tionnaire+ method. .) 7) Inter0ret and anal/+i+ o) the data and 0re+ent it in a 0ro0er manner. U+e+ o) Mi(ro+o)t e8(el )or 0re0aration o) *ra0h.
F#

D. S',D2. 204'-%0&:-Sahibabad. E. S0)*4. 01 +'-':-

T002 10* +'-' 4022.4-%0& E5er/ re+ear(h -or3 i+ +,00orted b/ no. o) in)ormation: rele5ant Data )or anal/?in* the -or3 done. The in)ormation m,+t be )rom Primar/ and +e(ondar/ +o,r(e+. To (om0lete thi+ 0ro1e(t9 I ha5e hea5il/ relied on the +e(ondar/ Data a+ the to0i( need+ a no. o) 0,bli+hed in)ormation re*ardin* E))e(ti5ene++ o) 0er)orman(e a00rai+al +/+tem9 re(entl/ Im0ro5ement in it et( .So9 3ee0in* in 5ie- the re4,irement o) the In)ormation )or abo5e to0i(. I ha5e read on a no. o) ma*a?ine+9 1o,rnal+9 Ne-+0a0er+9 boo3+9 : internet et(.A0art9 )rom +e(ondar/ data9 I ha5e al+o (olle(ted a no. o) rele5ant In)ormation )rom di))erent 0er+on+ -ho are a++o(iated -ith the Per)orman(e a00rai+al +/+tem. I ha5e ,+ed t-o tool+ o) doin* re+ear(h )or (olle(tin* in)ormation Re*ardin* thi+ 0ro1e(t -or3. Data 'olle(tion i+ the (olle(tion o) ne(e++ar/ detail to *ain ),rther in)ormation .I ha5e done t-o 3ind+ o) data (olle(tion.

FD

!. Primar/ data (olle(tion .. Se(ondar/ data (olle(tion

!. D*%,'*? +'-' 4022.4-%0&:-in thi+ method9 I ha5e ,+ed a te(hni4,e (alled L,e+tionnaire9 in -hi(h em0lo/ee them+el5e+ Ti(3 mar3 a00ro0riate an+-er+ amon* the 5ario,+ $0tion+ and inter5ie-+ o) em0lo/ee. . !. S.40&+'*? +'-' 4022.4-%0&:-+e(ondar/ data are tho+e -hi(h ha5e alread/ been (olle(ted b/ +omeone el+e and -hi(h ha5e alread/ been 0a++ed thro,*h the +tati+ti(al 0ro(e++. in thi+ method9 I ha5e ,+ed 0,bli+hed +o,r(e+ +,(h a+ 1o,rnal+9 ma*a?ine+9 ne-+0a0er et( -eb+ite+ li3e Dab,r India.(om and *,ided thro,*h Mr. Pa-an Ponia in Dab,r India <imited9 hel0ed me in +e(ondar/ data (olle(tion.

UMAN RESOURCE AT DABUR

Dab,r 0la(e+ *reat deal o) (on)iden(e on it+ e8(ellent 0ool o) h,man re+o,r(e+9 -hi(h it reali?e+ i+ the 3e/ to it+ ),rther *ro-th +trate*/. The (om0an/ (ontin,ed it+ e))ort+ to ),rther ali*n it+ %R 0oli(ie+9 0ro(e++e+ and initiati5e+ to meet the b,+ine++ need+. In line -ith it+ )o(,+ on international o0eration+9 Dab,r im0lemented a ,ni)orm %R +tr,(t,re a(ro++ all the *ro,0+ (om0an/A+ o0eration+. Thi+ -ill enable +eamle++ tran+a(tion + bet-een dome+ti( and o5er+ea+ 0o+ition. Al+o the inte*ration o) the 0er+onnel o) the er+t-hile @amil/ Prod,(t+ Di5i+ion ;@.P.D) : %ealth(are Prod,(t+ Di5i+ion ;%.'.P.D) -a+ im0lemented e))i(ientl/ to +,it the re4,irement+ -ell -ithin time. Ma1or initiati5e+ ta3en -ere6 Dab,r im0lement+ 0er)orman(e metri(+ )or all 3e/ 0o+ition+ ba+ed on t-o a+0e(t+ o) the Balan(ed S(ore 'ard A00roa(h- @inan(ial and Internal B,+ine++ Pro(e++. Thi+ a00roa(h (learl/ o,tline+ the e80e(tation )rom ea(h 0o+ition and -ill be ,0*raded to in(l,de t-o more a+0e(t+ )or an/ 3e/ mana*erial 0o+ition+ in ),t,re. The 'om0an/ in+tit,tionali?ed the 2A++e++ment and De5elo0ment 'enter=;A.D.') a00roa(h to all 0o+ition+ )rom +ta)) to o))i(er (adre
#0

and al+o at the +enior le5el+ to ob1e(ti5el/ identi)/9 de5elo0 and 0romote the talent )rom -ithin9 and to 0ro5ide indi5id,al )eedba(3 )or de5elo0ment o) the 0arti(i0atin* em0lo/ee+. To en(o,ra*e learnin*9 the 'om0an/ i+ 0lannin* to +et-,0 a learnin* (enter9 -hi(h -ill be e4,i00ed -ith a librar/ I.T : >eb ba+ed +o,r(e+ o) 3no-led*e. It i+ al+o in the 0ro(e++ o) +ettin* ,0 a 3no-led*e mana*ement 0ortal and a leader+hi0 and (a0abilit/ de5elo0ment (ell Dab,r i+ (ommitted to attra(t )re+h talent+. To-ard+ thi+ end9 the (om0an/ re4,ired o5er .0 (andidate+ )rom leadin* mana*ement and en*ineerin* in+tit,te+ in the (o,ntr/9 -ho -ill be ind,(ted.

#!

EFFECTIVENESS OF PERFORMANCE APPRAISAL AT DABUR T8. S?/-., Per)orman(e A00rai+al o) &rade EI and belo- in Dab,r i+ (arried o,t thro,*h ORATIN& MET%$DA. Their immediate +,0erior doe+ 0er)orman(e a00rai+al and %R de0artment re5ie-+ it. Per)orman(e E5al,ation i+ done b/ 'ontrib,tion Enhan(ement Plan ;'EP) at the end o) the /ear. 'EP )orm+ the (ore o) Per)orman(e A00rai+al +/+tem o) em0lo/ee+ ;&rade EI and belo- in Dab,r) The 0er)orman(e a00rai+al o) e8e(,ti5e+ in Dab,r i+ (arried o,t thro,*h ratin* +/+tem o) 0er)orman(e a00rai+al b/ their immediate +,0er5i+or and then re5ie-ed b/ latterA+ bo++. The 0er)orman(e a00rai+al +/+tem )ollo-ed at Dab,r i+ ORatin* MethodA and OA(tion b/ $b1e(ti5e+ MethodA

#.

T8. (*0'+ /-*)4-)*. 01 -8. /?/-., 4'& (. 2'%+ +09& '/:

E!a$"ation o% in&i!i&"a$ on Assessment 'arameters Assessment o% ratin( )* a''raiser thro"(h +,'oint Ratin( S a$e Dis "ssion o% ratin( -ith re!ie-er .om'"tation o% o!era$$ %ina$ ratin( )* the Use o% Ratin( s a$e ta)$e Assessment o% trainin( De!e$o'ment Nee&s o% in&i!i&"a$ .onstr" ti!e %ee&)a / (i!en )* A''raiser To A''raisee

The 0er)orman(e a00rai+al o) e8e(,ti5e+ in Dab,r i+ (arried o,t thro,*h ratin* +/+tem o) 0er)orman(e a00rai+al b/ their immediate +,0er5i+or and then re5ie-ed b/ latterA+ bo++. The 0er)orman(e a00rai+al +/+tem )ollo-ed at Dab,r i+ ORatin* MethodA and OA(tion b/ $b1e(ti5e+ MethodA.

#7

The broad +tr,(t,re o) the +/+tem (an be laid do-n a+6

F%3%&5 01 B)/%&.// B)%2+%&5 O(F.4-%;./ (BBO/H '- -8. (.5%&&%&5 01 -8. ?.'*

A//.//,.&- 01 '4-)'2 *./)2-/ '- -8. .&+ 01 T8. ?.'*

P.*10*,'&4. .;'2)'-%0& '&+ 1%&'2%I%&5 01 R'-%&5 -8*0)58 -8. )/. 01 C0&-*%()-%0& E&8'&4.,.&- P2'& (AH

R.9'*+%&5 .3.4)-%;./ 0& -8. ('/%/ 01 P.*10*,'&4. -8*0)58 CEP (AH G CEP (BH

#"

M.48'&%/,
The e5al,ation ,nder 'EP (on+i+t+ o) )ollo-in* +te0+6 i. ii. A00rai+er doe+ the ratin* a)ter (on+iderin* indi5id,al a++e++ment 0arameter+ o) e5er/ em0lo/ee. S(ore+ are *i5en a*ain+t ea(h a++e++ment 0arameter o) an indi5id,al in the ratin* (ol,mn on the ba+i+ o) C-0oint ratin*. iii. i5. 5. Ratin* i+ re5ie-ed -ith the re5ie-er. Total +(ore i+ (om0,ted b/ addin* all the +(ore+. The ratin* (ate*or/ (orre+0ondin* to the a00ro0riate ran*e o) total +(ore+ i+ +ele(ted a+ o5erall )inal 0er)orman(e ratin* o) em0lo/ee+ )rom ratin* +(ale table. 5i. The indi5id,al de5elo0ment )orm i+ )illed b/ the A00rai+ee9 -hi(h i+ ),rther ,tili?ed )or trainin* and de5elo0ment need+ o) em0lo/ee+9 be+ide+ *i5in* a dire(tion to hi+Bher (areer *ro-th in the or*ani?ation. 5ii. A)ter (om0letin* the a00rai+al9 a (on+tr,(ti5e )eedba(3 +ho,ld be *i5en to the A00rai+ee b/ the A00rai+er in 0re+en(e o) re5ie-er.

#C

@inall/9 'ontrib,tion Enhan(ement Plan di+(,++e+ ratin* )or de(idin* ,0on the 0er)orman(e re-ard+ in the )orm o)6 Ann,al Re-ard+ Promotion+

C0&-*%()-%0& E&8'&4.,.&- P2'&

'ontrib,tion Enhan(ement Plan or 'EP i+ a 0ro(e++9 -hi(h -ill enable Dab,r to im0ro5e or*ani?ational (ontrib,tion thro,*h enhan(ed (ontrib,tion o) indi5id,al. It aim+ to e+tabli+h )ormal indi5id,al ob1e(ti5e+ and to re5ie- +,b+e4,ent (ontrib,tion in order to rein)or(e +,((e++),l beha5ior+9 to (orre(t +hort)all+ and to 0lan trainin* and de5elo0ment a(ti5itie+. The +/+tem -ill en+,re that all mana*ement +ta)) em0lo/ee+ are a-are a+ to -hat i+ e80e(ted )rom them. Thi+ i+ a de5elo0mental 0lan )or the im0ro5ement in (ontrib,tion o) e8e(,ti5e+ to-ard+ or*ani?ationA+ or SBUAS a(hie5ement o) ob1e(ti5e+ and it+ de5elo0ment. It i+ (ate*ori?ed into . 0art+6 'ontrib,tion Enhan(ement Plan P;'EP)AQ 'ontrib,tion Enhan(ement Plan P;'EP)BQ
#F

'ontrib,tion Enhan(ement Plan ;A) e5al,ate+ the (ontrib,tion o) an indi5id,al and de(ide+ re5i+ion in )i8ed 0a/ and 'ontrib,tion Enhan(ement Plan ;B) i+ (on(erned -ith 5ariable 0a/.

##

O(F.4-%;./ 01 CEP
i) ii) To e+tabli+h )ormal (ontrib,tion +tandard+. To e+tabli+h a +/+tem that i+ )a(t ba+ed and minimi?e+ +,b1e(ti5it/ in the a++e++ment o) an indi5id,alA+ (ontrib,tion. iii) It +ho,ld 0ro5ide (on+tr,(ti5e )eedba(3 )or de5elo0ment o) an em0lo/ee. i5) Enable the indi5id,al to e5al,ate hi+Bher o-n area+ o) +tren*th+ and area+ o) im0ro5ement )or bein* a better mana*er.

ADD2%4'(%2%-? 01 CEP
i) The +/+tem i+ a00li(able to &rade E and abo5e em0lo/ee+ o) the (om0an/. ii) iii) i5) Settin* o) 7 to C BB$A+9 -hi(h are mea+,rableR Related to areaB0o+ition in -hi(h em0lo/ee+ o0erate+. E5al,ation de5elo0ment. o) (ontrib,tion and )o(,+ on em0lo/ee

#D

B)/%&.// B)%2+%&5 O(F.4-%;. (BBOM/H P*04.//

B,+ine++ B,ildin* $b1e(ti5e+ ;BB$A+) are m,t,all/ a*reed ob1e(ti5e+ bet-een an em0lo/ee and hi+Bher +,0erior. The+e are tan*ible b,+ine++ tar*et+9 -hi(h are mea+,rable. The )ir+t +ta*e i+ )or the 0eo0le initiatin* the re5ie- (/(leto ,nder+tand the b,+ine++ 0lan +o that there i+ (larit/ abo,t the dire(tion and 0rioritie+ o) the or*ani?ation. Thi+ -ill hel0 en+,re that indi5id,al BB$A+ +,00ort the o5erall b,+ine++ 0lan.

BBOM/ I+.&-%1%4'-%0& '&+ R.;%.9 P*04.//./

BB$A+ needed to be e+tabli+hed the li*ht o) the ann,al b,+ine++ 0lan. The +et ob1e(ti5e+ m,+t be rele5ant in (onte8t -ith ea(h indi5id,al role. The em0lo/ee+ m,+t 0re0are in ad5an(e hi+Bher dra)t ob1e(ti5e+ )or the ne8t /ear and (ontrib,tion a*ain+t ob1e(ti5e+ +et )or the 0a+t /ear. The +ame need to be (arried b/ the a00rai+ee )or di+(,++ion -ith the a00rai+er. The a00rai+er -ill al+o (ome 0re0ared -ith BB$A+ ;both 0a+t and ),t,re) )or the em0lo/ee. At the meetin* the/ -ill di+(,++ the /ear ahead and +ee3 a*reement on 5ario,+ ob1e(ti5e+. D,rin* the +ame meetin* the/ -ill al+o di+(,++ the (ontrib,tion a*ain+t the 0a+t /earA+ BB$A+. $n(e the ob1e(ti5e+
D0

)or the ne8t /ear are +et and a*reed ,0on the +ame need to be (omm,ni(ated to the em0lo/ee in -ritin*. The em0lo/ee +hall be e5al,ated a*ain+t BB$ d,rin* mid-/ear at the end o) a++e++ment /ear. BB$A+ identi)i(ation9 a++e++ment and re5ie- o) (ontrib,tion9 a++e++ment o) trait+ and +3ill+9 trainin* and de5elo0ment need+ and 0lan+ -ill be 1oint re+0on+ibilit/ i) the a00rai+ee and the a00rai+er. The re5ie-er need+ to be +ati+)ied that the 3e/ element+ o) the 0ro(e++ ha5e done (orre(tl/.

C0&+)4- -8. I&-.*%, C0&-*%()-%0& R.;%.9//

In the mid o) the a++e++ment /ear the a00rai+er and the a00rai+ee +ho,ld meet to re5ie- the 0ro*re++ a*ain+t the +et BB$A+. Thi+ +ho,ld in(l,de a di+(,++ion o) an a++e++ment o) -hether an/ BB$A+ +ho,ld be amended9 deleted or introd,(ed. The Interim 'ontrib,tion Re5ie- i+ a )ormal o00ort,nit/ to rein)or(e e))e(ti5e beha5ior+9 identi)/ and (orre(t an/ 0roblem+9 *i5e *eneral )eedba(3Bad5i(e9 and to en+,re the ann,al a++e++ment -ill be )air. Thi+ +ho,ld be re(orded in -ritin* and a (o0/ i+ *i5en to the indi5id,al.

D!

C'-.50*? 01 C0&-*%()-%0&
The 'ontrib,tion ratin* i+ to be done on a C-0oint +(ale )or ea(h +et BB$. Their ratin*+ are a+ )ollo-+6

R'-%&5

N)'2%-'-%;. D./4*%D-%0& 'on+i+tentl/ e8(eed 1ob e80e(tation+ and +tandard+. Em0lo/ee (ontrib,tion ha+ been e8em0lar/ and ha+ di+0la/ed *ood *ra+0 o) the 1ob and handle+ additional re+0on+ibilitie+ -ith (on)iden(e and ea+e9 -hile o5er(omin* e8(e0tional (hallen*e+ or a00l/in* ,ni4,e +ol,tion+. Eer/ *ood (ontrib,tion and o)ten e8(eed+ 1ob e80e(tation+. A *ood learner -ho (an handle the 1ob -ith minim,m +,0er5i+ion. Meet e80e(tation on mo+t o) the +et ob1e(ti5e+. Re4,ire+ o((a+ional +,0er5i+ion and ha+ ade4,ate 3no-led*e o) the 1ob. In(on+i+tent in meetin* the +et ob1e(ti5e+. Need+ re*,lar *,idan(e. %a+ 3no-led*e abo,t the 1ob ho-e5er the +ame need+ to be br,+hed ,0 'ontrib,tion i+ m,(h belo- the +et tar*et+. 'on+tantl/ need+ +,0er5i+ion and *,idan(e. Pro(e++e+ lo- le5el o) 1ob 3no-led*e and +3ill+

S40*.

$,t+tandin* ;$S)

Stron* ;ST)

"

&ood ;&D)

Sati+)a(tor/ ;ST)

Belo- E80e(tation+ ;BE)

D.

D7

C0&-*%()-%0& G*%+
The (ontrib,tion *rid )or arri5in* at )inal ratin* i+ a+ )ollo-+6

F%&'2 R'-%&5 $,t+tandin* Stron* &ood Sati+)a(tor/ Belo- E80e(tation

T0-'2 S40*. R'&5. "..F-C.00 7.C!-"..C ..C!-7.C0 !.C!-..C0 S!.C0

A//.//,.&- 01 M'&'5.*%'2 E11.4-%;.&.// A 'EP )orm 0ertain+ to e5al,ation o) mana*erial (om0eten(ie+. Per)ormin* ea(h 1ob re4,ire+ a00li(ation o) (ertain beha5ior trait+B+3ill+. There)ore9 it i+ de+irable to a++e++ the a00rai+e on trait+B+3ill+. The a00rai+er -ill 0i(3 the rele5ant trait+B+3ill+ a00li(able to the 1obB),n(tion. Minim,m o) F and ma8im,m o) D trait+B+3ill+ m,+t be (ho+en a)ter (are),l tho,*ht and therea)ter rated on C-0oint +(ale a+ mentioned belo-6

D"

SE%22//T*'%-/ Stron*l/ Demon+trated @airl/ Demon+trated Pre+ent b,t not

R'-%&5/ C " (on+tantl/ 7

demon+trated Re4,ire +i*ni)i(ant de5elo0ment Not ,0 to the e80e(tation . !

C0&-*%()-%0& R.;%.9 D%/4)//%0&

The 'ontrib,tion Re5ie- Di+(,++ion i+ intended to be an enri(hin* 0ro(e++ both )or A00rai+e and A00rai+er. Thi+ i+ a (riti(al and )inal +ta*e o) the entire 'EP and there)ore ha+ to be handled -ith ,tmo+t +en+iti5it/9 +o that ma8im,m 5al,e addition i+ deri5ed )rom thi+ intera(tion bet-een A00rai+e and A00rai+er.

C0&-*%()-%0& E&8'&4.,.&- P2'& B (CEP BH

A)ter e5al,ation ,nder 'ontrib,tion Enhan(ement Plan ;B)9 5ariable )or ea(h e8e(,ti5e i+ (om0ared thro,*h ;'EP B). Eariable 0a/ i+ a l,m0 +,m amo,nt to be 0aid to a00rai+e on(e a /ear on the ba+i+ o) the 0er)orman(e. The a++e++ment o) 5ariable 0a/ i+ done ,+in* the )ollo-in* table6

DC

C*%-.*%0& 'om0an/A+ 0er)orman(e UnitBSBUA+ 0er)orman(e Indi5id,al 0er)orman(e

O 01 1%3.+ ',0)&- %1 4*%-.*%0& %/ 1$$ 1)21%22.+ 77I 77I 7"I

I) the (om0an/A+ 0er)orman(e meet+ the tar*eted 0er)orman(e then it -ill be (al(,lated a+6 ;(om0an/A+ a(t,al 0er)orman(eB(om0an/A+ tar*eted 0er)orman(e)T !00I.

L%,%-'-%0&/ 01 P.*10*,'&4. ADD*'%/'2 !) .) 7) The o0inion o) +ta)) and mana*er are o)ten in o00o+ition9 (a,+in* demoti5ation. The 0ro(e++ i+ ,+,all/ mana*er dri5en and the +ta)) member i+ e80e(ted to be (om0liant in the inter5ie-. The 0ro(e++ ,+,all/ in5ol5e+ mana*er *i5in* their o0inion and the +ta)) member ha5in* to de)end the 0o+ition9 rather than a 0o+iti5e di+(,++ion. ") There i+ no room )or remedial a(tion d,rin* the /ear.

The process is usually done in a rushed manner to meet the budget development process and therefore loses its relevance to performance.

DF

TRAINING AND DEVELOPMENT

Dab,r +ho,ld hire 0ro)e++ional+ )rom o,t+ide to head 3e/ 0o+ition+ to be(ome a 0la/er o) re0,te. In ! D9 b,+ine++ -a+ not bi* and bein* a

)amil/-o-ned (om0an/9 there -ere i++,e+ in hirin*. Dab,r -a+ hirin* literall/ at the rate o) .0-70I. The/ +tarted hirin* )rom (am0,+e+ onl/ in ! F- #. The/ -ent to the (am0,+e+ and (arried o,t +erio,+ brand b,ildin*

e8er(i+e. Toda/ their lateral hirin* ha+ (ome do-n to aro,nd !0-!CI. Dab,r e80anded their b,+ine++ and -ent to IIM )or hirin*. The/ al+o e5ol5ed ne- +trate*ie+ and a more +tr,(t,red hirin* 0ro(e++. Thi+ -a+ a h,*e +,((e++ and the/ hired (lo+e !00 0eo0le in the la+t t-o /ear+. The attrition rate at mana*ement le5el i+ !0I -hile at the )ield +ta)) le5el it+ !FI. Dab,r ha+ al+o introd,(ed E+o0+ )or )re+herA+ to addre++ the retention i++,e ri*ht at the entr/ le5el. ',rrentl/9 the ann,al trainin* +0end i+ aro,nd R+ !.C (rore. Trainin* and De5elo0ment 0la/+ a 5ital role in 'EP9 -hi(h 0ertain+ to identi)i(ation o) trainin* need+ thro,*h a 1oint 0ro(e++ o) di+(,++ion bet-een A00rai+e and A00rai+er. The em0lo/ee him+el) doe+ thi+ thro,*h *,idan(e9 )eedba(3 (o,n+elin* and ta+3 )or(e a++i*nment in(l,din* +el)de5elo0ment initiati5e+.
D#

780 '*. R'-.*/C Rater+ (an be immediate +,0er5i+or+9 +0e(iali+t+ )rom the %R de0artment9 +,bordinate+9 0eer+9 (ommittee+9 (lient+9 +el)-a00rai+al+9 or (ombination+ o) +e5eral. Immediate +,0er5i+or i+ the mo+t )it (andidate to a00rai+e the 0er)orman(e o) hi+ or her +,bordinate+ a+ no one i+ more )amiliar -ith the +,bordinateA+ 0er)orman(e than hi+ or her +,0erior. S,bordinate+ (an a++e++ the 0er)orman(e o) their +,0erior+. Thi+ hel0+ in a++e++in* an em0lo/eeA+ abilit/ to (omm,ni(ate9 dele*ate -or39 allo(ate re+o,r(e+9 di++eminate in)ormation and re+ol5e intra-0er+onal (on)li(t. Peer+ are in a better 0o+ition to e5al,ate (ertain )a(t+ o) 1ob 0er)orman(e9 -hi(h the +,bordinate+ or +,0erior+ (annot do. >here +,0erior+9 +,bordinate+ and (lient+9 ma3e the a00rai+al it i+ (alled 7F0-de*ree +/+tem o) a00rai+al.

DD

78'- /80)2+ (. R'-.+C N)'2%-?6 The de*ree to -hi(h the 0ro(e++ or re+,lt o) (arr/in* o,t an a(ti5it/ a00roa(he+ in term+ o) ),l)illin* the a(ti5it/A+ intended 0,r0o+e. N)'&-%-?: The amo,nt 0rod,(ed9 e80re++ed in monetar/ term+9 n,mber o) ,nit+ or n,mber o) (om0leted a(ti5it/ (/(le+. T%,.2%&.//: The de*ree to -hi(h an a(ti5it/ i+ (om0leted or a re+,lt 0rod,(ed at the earlie+t time de+irable C0/- E11.4-%;.&.//6 The de*ree to -hi(h the ,+e o) or*ani?ationA+ re+o,r(e+ i+ ma8imi?ed in the +en+e o) *ettin* the hi*he+t *ain b/ minimi?in* the lo++e+. N..+ 10* S)D.*;%/%0&6 The de*ree to -hi(h a 1ob 0er)ormer (an (arr/ o,t a 1ob ),n(tion. I&-.*D.*/0&'2 I,D'4-6 The de*ree to -hi(h a 0er)ormer 0romote+ )eelin* o) +el)-e+teem9 *ood-ill and (oo0eration amon* (o-or3er+ and +,bordinate+.

ANALYSIS AND INTERPRETATION OF DATA

N.1 Are /o, a-are o) 0er)orman(e a00rai+al +/+tem R i)Ye+ ii) No

GRAP

:1

A&'2?/%/ '&+ %&-.*D*.-'-%0& It +ho-+ that !00I o) the em0lo/ee+ are a-are o) 0er)orman(e a00rai+al +/+tem. N.! Do /o, 3no- the (riteria o) 0er)orman(e a00rai+al +/+tem )ollo-ed in the (om0an/R i) Ye+ ii) No GRAP :!

A&'2?/%/ '&+ %&-.*D*.-'-%0& It +ho-+ that 0I o) the em0lo/ee+ in Dab,r India <imited are a-are )rom the (riteria )ollo-ed )or 0er)orman(e a00rai+al -here a+ onl/ !0I o) them are not a-are )rom thi+.
!

It +ho-+ that em0lo/ee+ are 5er/ +erio,+9 a(ti5e and 0o++e++i5e re*ardin* their 0er)orman(e a00rai+al.

N.3 Do /o, belie5e that 0er)orman(e a00rai+al +/+tem i+ a @air method R i)A*ree ii) Di+a*ree iii) 'anAt +a/ i5) No (omment+ GRAP :3

A&'2?/%/ '&+ I&-.*D*.-'-%0& It +ho-+ a 5er/ mi8ed o0inion o) em0lo/ee+ a+ onl/ "C I o) the em0lo/ee+ admit+ that it i+ a )air method9 -herea+ !0I are di+a*ree 9 70 I (anAt +a/ 9 and !CI 0la/ed in a +a)e +ide b/ +a/in* no (omment+. 'om0an/ +ho,ld ma3e ea(h and e5er/ thin* (r/+tal (lear in )ront o) em0lo/ee+ re*ardin* their 0er)orman(e a00rai+al.

N." Do /o, thin3 0er)orman(e a00rai+al +/+tem hel0+ em0lo/ee+ in their +,((e++ R i)A*ree ii)Stron*l/ a*ree iii)Di+a*ree i5)Stron*l/ di+a*ree GRAP :"

A&'2?/%/ '&+ I&-.*D*.-'-%0& It +ho-+ #CI o) the em0lo/ee+ are a*ree -ith it that 0er)orman(e a00rai+al hel0+ them in their +,((e++.

"

N.@ Doe+ 0er)orman(e a00rai+al hel0+ /o, in a(hie5in* the *oal+ +et )or /o,R i) Al-a/+ ii) 'on+i+tentl/ iii) Ne5er i5) $((a+ionall/ GRAP :@

A&'2?/%/ '&+ I&-.*D*.-'-%0& C0I o) the em0lo/ee+ thin3 that 0er)orman(e a00rai+al +/+tem al-a/+ hel0+ them in a(hie5in* the *oal+. The (om0an/ +ho,ld endor+e 0ro0er dia*no+ti( ma00in* )or role modi)i(ation+B trainin* and de5elo0ment need+. So a+ to ma3e the C0I into !00I.

N.> %o- do /o,r +,0erior ta3e+ the 0er)orman(e a00rai+al a+ a i) Re+0on+ibilit/ ii) B,rden iii) none o) them i5) Both o) them GRAP :>

A&'2?/%/ '&+ I&-.*D*.-'-%0& DCI o) the em0lo/ee+ a((e0t that their +,0erior ta3e+ 0er)orman(e a00rai+al a+ re+0on+ibilit/ -here a+ onl/ CI )eel that the/ ta3e it a+ a b,rden. !0I *oe+ -ith both re+0on+ibilit/ and b,rden.

N.A Per)orman(e a00rai+al rai+e+ the bar o) (om0etition -ithin the 'om0an/U i) A*ree ii) Di+a*ree iii) Sometime+ i5) Al-a/+ GRAP : A

A&'2?/%/ '&+ I&-.*D*.-'-%0& 'om0etition ne5er end+ at an/ le5el9 "0I *oe+ -ith the )a(t that 0er)orman(e a00rai+al rai+e+ the bar o) (om0etition thi+ i+ be(a,+e ea(h em0lo/ee thin3+ o) hi+ bene)it and thi+ tho,*ht i+ the ba+e o) (om0etition -hi(h ma3e+ him do better )rom hi+ (om0etitor. 'om0an/ +ho,ld tar*et on thi+ tho,*ht o) the em0lo/ee+ +o a+ )or better re+,lt+.

N.< Do /o, thin3 0er)orman(e a00rai+al +/+tem hel0+ DI< in ma3in* Pro*re++ to-ard+ It+ mi++ion and *oalR i) A*ree ii) Di+a*ree iii) +tron*l/ a*ree i5) Stron*l/ di+a*ree GRAP :<

A&'2?/%/ '&+ I&-.*D*.-'-%0& F0I o) the em0lo/ee+ do +ometime+ a*ree that 0er)orman(e a00rai+al +/+tem hel0+ dab,r in a(hie5in* it+ mi++ion *oal -here CI di+a*ree -ith it9 and 7CI do a*ree -ith it.

N.= Do /o, a*ree -ith the +tatement that 2Per)orman(e a00rai+al S/+tem hel0+ in moti5atin* the em0lo/ee+ in the (om0an/=. i) A*ree ii) Di+a*ree iii) Sometime+ i5) Al-a/+ GRAP :=

A&'2?/%/ '&+ I&-.*D*.-'-%0& FCI o) the em0lo/ee+ +,00ort the +tatement that 2Per)orman(e a00rai+al S/+tem hel0+ in moti5atin* the em0lo/ee+ in the (om0an/=. Ba+i(all/ 0er)orman(e a00rai+al i+ ta3en a+ a moti5ational )a(tor )or the em0lo/ee+ +o a+ to 0rai+e them )or their -or39 on the other hand em0lo/ee+ too a((e0t it and *et moti5ated )or their ne8t ta+3+ and *oal+ -hi(h i+ *ood )or the e))e(ti5e re+,lt+ and )or the (om0an/ too.

N.1$ 'om0etition rai+ed b/ 0er)orman(e a00rai+al ma/ (a,+e (on)li(t in Bet-een the em0lo/ee+ o) the (om0an/U.. i) A*ree ii) Di+a*ree iii) Sometime+ i5) Al-a/+ 5) Ne5er GRAP : 1$

A&'2?/%/ '&+ I&-.*D*.-'-%0& It i+ mo+tl/ +een that (om0etition ha+ al-a/+ been a bi* rea+on )or (on)li(t+ b,t F0I o) the em0lo/ee+ in DI< ta3e+ (om0etition ;rai+e+ b/ 0er)orman(e a00rai+al +/+tem) in a 0o+iti5e -a/ -hi(h i+ *ood )or the (om0an/.

!00

N.11 Are /o, +ati+)ied -ith the 0er)orman(e a00rai+al +/+tem e8i+t+ in DABUR INDIA <IMITEDR i) Ye+ ii) No GRAP : 11

A&'2?/%/ '&+ I&-.*D*.-'-%0& It +ho-+ #0I o) the em0lo/ee+ are +ati+)ied -ith the 0er)orman(e a00rai+al +/+tem in dab,r -here a+ 70 I a((e0t+ that the/ are not +ati+)ied -ith it.

!0!

CONCLUSION
E5al,ation o) 0er)orman(e a00rai+al +/+tem in Dab,r9 Ba+i(all/
0er)orman(e a00rai+al i+ moti5atin* )a(tor. I ha5e learnt a lot and e80erien(ed in detail+ abo,t -hat i+ the re(ent %R +(enario %RD in a lar*e (om0an/.

Ma1orit/ o) 0I o) em0lo/ee+ in Dab,r are a-are )rom the

(riteria )ollo-ed )or 0er)orman(e a00rai+al9 -here a+ onl/!0I o) them not a-are abo,t e8i+tin* +/+tem.

$n the ba+i+ o) +,r5e/B4,e+tionnaire+ obtain )rom the em0lo/ee+

o) the (om0an/ .it (an be (on(l,ded that the 0re+ent method o) 0er)orman(e a00rai+al in (om0an/ (o,ld not e))e(ti5el/ ,tili?e and doe+ not re)le(t it+ 0ro0er (ontrib,tion : a00rai+al o) the em0lo/ee+9 in m/ o0inion the e8i+tin* +/+tem +ho,ld be re0la(ed -ith ne- tradition te(hni4,e+ -ith m,t,al ,nder+tandin* o) em0lo/ee+.

E5al,ation o) em0lo/ee+A 0er)orman(e i+ hel0),l a+ to +tren*then

the em0lo/ee+A 0rod,(ti5it/9 their 0romotion9 tran+)er9 trainin* and de5elo0ment need+ et(. The or*ani?ation ha+ im0lemented the e5al,ation 0ro(e++ not onl/ to e5al,ate the 0er)orman(e o) em0lo/ee+ b,t al+o )or their in(rement and 0romotion.

!0.

 The (om0an/ +ho,ld endor+e 0ro0er dia*no+ti( ma00in* )or role

modi)i(ation+B trainin* and de5elo0ment need+ be(a,+e onl/ .The (om0 Ma1orit/ o) C0I o) the em0lo/ee+ thin3+ that 0er)orman(e a00rai+al +/+tem al-a/+ hel0+ them in a(hie5in* the *oal+.

The 0er)orman(e a00rai+al +/+tem i+ not tran+0arent be(a,+e o)

0er+onal bia+e+. 'om0an/ +ho,ld ma3e ea(h and e5er/ thin* (r/+tal (lear in )ront o) em0lo/ee+ re*ardin* their 0er)orman(e a00rai+al.

Ma1orit/ o) F0I o) the em0lo/ee+ do +ometime+ a*ree that

0er)orman(e a00rai+al +/+tem hel0+ Dab,r in a(hie5in* it+ mi++ion *oal -here CI di+a*ree -ith it9 and 7CI do a*ree -ith it.

It +ho-+ #CI o) the em0lo/ee+ are a*reed -ith it that

0er)orman(e a00rai+al hel0+ them in their +,((e++.

To +,m it ,09 thi+ 0ro1e(t ha+ 0ro5ided me -ith o00ort,nitie+ to

learn di))erent area+ o) the %R ),n(tion and ha+ *i5en me +te00in*-+tone+ to (limb ,0 to rea(h the +,mmit o) %R at the end o) m/ (areer.

!07

RECOMMENDATION

In order to ha5e a better liai+on -ithin the (o--or3er+ and their +,0erior+ the (om0an/ +ho,ld ha5e a -ell-0lanned (omm,ni(ation +/+tem and em0lo/ee+A 5ie-+ +ho,ld be ta3en into (on+ideration.

>hile -or3in* ,nder 0re++,re the em0lo/eeA+ 0er)orman(e i+ a))e(ted +o it be(ome+ ne(e++ar/ that the mana*ement +ho,ld tr/ to anal/?e the +tren*th+ and -ea3ne++e+ o) the em0lo/ee+.

Team-or3 +ho,ld be a++i*ned to em0lo/ee+9 -hi(h -ill be hel0),l in e+tabli+hin* leader+hi0 4,alitie+ and al+o be(omin* a-are o) otherA+ 0roblem+.

Employees should be given proper training and development programs to learn new concepts and technologies as to e pand their capabilities, !nowledge, s!ills etc

To o))er +,**e+tion+ and re(ommendation re*ardin* the e8i+tin* 0er)orman(e a00rai+al +/+tem in the (om0an/.
To e))e(t 0romotion+ ba+ed on (om0eten(e and 0er)orman(e. To (on)irm the +er5i(e+ o) 0robationar/ em0lo/ee+ ,0on their (om0letin* the 0robationar/ 0eriod +ati+)a(toril/.
!0"

 To a++e++ the trainin* and de5elo0ment need+ o) em0lo/ee+. To de(ide ,0on a 0a/ rai+e -here re*,lar 0a/ +(ale+ ha5e not been )i8ed.

Pre+entl/9 Dab,r India <imited i+ )ollo-in* ann,al a00rai+al +/+tem )or em0lo/ee+ at the e8e(,ti5e and the abo5e le5el onl/. The tar*et ma/ be re5ie-ed on a 4,arterl/ ba+i+.

Time i+ a (r,(ial )a(tor. 'om0an/ (an dele*ate the re+0on+ibilit/ to em0lo/ee+ b/ de+i*nin* and im0lementin* 0er)orman(e re5ie+/+tem on a 4,arterl/ ba+i+.

The +el)-a00rai+al +/+tem i+ -idel/ ado0ted b/ other @M'& (om0anie+9 -hi(h i+ hel0),l in identi)/in* need )or in-ho,+e *ro,0 di+(,++ion+B (o,n+elin* method+.

S,0erior+ +ho,ld *i5e )eedba(3 to em0lo/ee+ 0eriodi(all/. The/ (an al+o 0ro5ide 0ro0er dia*no+ti( ti0+B (o,n+elin* method+ at re4,ired le5el.

Dab,r ha+ an e8i+tin* +/+tem on ann,al ba+i+. The/ (an re5ie- on 4,arterl/ ba+i+.

!0C

Dab,r India <imited (an endor+e 0ro0er dia*no+ti( ma00in* )or role modi)i(ation+B trainin* and de5elo0ment need+.

'om0an/ (an al+o in5ol5e or*ani?ational 0lannin* and de5elo0ment de0artment to a(hie5e it+ mi++ion and *oal+.

@or the merit rai+e9 %R +ho,ld introd,(e +/+tem )or 0ro0er re(o*nition re-ard+ to +,(h em0lo/ee+.

'om0an/ +ho,ld mainl/ (on(entrate on in-ho,+e (o,n+elin* 0ro*ram thro,*h *ro,0 di+(,++ion+B 0er+onal intera(tion )or the better 0er)orman(e o) em0lo/ee+.

'om0eten(/ +3ill+ +ho,ld be a++e++ed and e))e(ti5e role modi)i(ation area+ (an be +,**e+ted )or the better 0ro*re++ o) the (om0an/. .

!0F

BIBLOGRAP Y
F0* -8. D)*D0/. 01 -8%/ /-)+?, /0,. (*0'+ /0)*4./ 01 2%-.*'-)*. 9.*. *.1.**.+ -0: T.3-(00E/ i) ii) iii) i5) 5) 5i) %,man Re+o,r(e and Per+onnel Mana*ementB/

K.A+h-atha00a The e++en(e o) %,man Re+o,r(e Mana*ement- B/ E,*ene M( Kenna $r*ani?ational Theor/- B/ &areth Jone+ $r*ani?ational Beha5ior- B/ Ste0hen Robbin+ Re+ear(h methodolo*/-(.r Kothari %,man re+o,r(e mana*ement-S.S Kan3a

M'5'I%&./ '&+ N.9/D'D.*/ i) ii) The E(onomi( Time+ The >ee3

I&-.*&.- P0*-'2/ ---.dab,r.(om ---.*oo*le.(om ---.h,manre+o,r(e+ma*a?ine.(om.a,

!0#

ADD.&+%3

!0D

NUESTIONNARE ON PERFORMANCE APPRAISAL N',.: UUUUUUUUU A5.: UUUU G.&+.*6 @emale V Male V N)'2%1%4'-%0&6 UUUUUUE3D.*%.&4.6 UUUU.D.D'*-,.&-6.UUUU N.1 Are /o, a-are o) 0er)orman(e a00rai+al +/+temR i) Ye+ ii) No N.! Do /o, 3no- the (riteria o) 0er)orman(e a00rai+al +/+tem )ollo-ed in the (om0an/R i) Ye+ ii) No N.3 Do /o, belie5e that 0er)orman(e a00rai+al +/+tem i+ a @air methodR i) A*ree ii) Di+a*ree iii) (anAt +a/ i5) No (omment+ N." Do /o, thin3 0er)orman(e a00rai+al +/+tem hel0+ em0lo/ee+ in their +,((e++R i)A*ree ii)Stron*l/ a*ree iii)Di+a*ree i5)Stron*l/ di+a*ree N.@ Doe+ 0er)orman(e a00rai+al hel0+ /o, in a(hie5in* the *oal+ +et )or /o,R i) Al-a/+ ii) 'on+i+tentl/ iii) Ne5er i5) $((a+ionall/ N.> %o- do /o,r +,0erior ta3e+ the 0er)orman(e a00rai+al a+ a i) Re+0on+ibilit/ ii) B,rden iii) None o) them i5) Both o) them N.A Per)orman(e a00rai+al rai+e+ the bar o) (om0etition -ithin the (om0an/U i) A*ree ii) Di+a*ree iii) Sometime+ i5) Al-a/+ N.< Do /o, thin3 0er)orman(e a00rai+al +/+tem hel0+ DI< in ma3in* 0ro*re++ to-ard+R It+ mi++ion and *oalR i) A*ree ii) Di+a*ree iii) +tron*l/ a*ree i5) Stron*l/ di+a*ree N.= Do /o, a*ree -ith the +tatement that 2Per)orman(e a00rai+al S/+tem hel0+ in Moti5atin* the em0lo/ee+ in the (om0an/ i) A*ree ii) Di+a*ree iii) Sometime+ i5) Al-a/+ N.1$ 'om0etition rai+ed b/ 0er)orman(e a00rai+al ma/ (a,+e (on)li(t in bet-een the Em0lo/ee+ o) the (om0an/U.. i) A*ree ii) Di+a*ree iii) Sometime+ i5) Al-a/+ 5) Ne5er N.11 Are /o, +ati+)ied -ith the 0er)orman(e a00rai+al +/+tem e8i+t+ in DABUR INDIA <IMITEDR i) Ye+ ii) No

!0