SATHISH.

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DESKTOP SUPPORT ENGINEER Mob: 8903886722 Email: a!"i " "a#m$%&mail.'om a!"i ". %la ()*o)+ .'o.i# Synopsis B.Tech(IT) graduate with ,.6 years of total experience in the IT/Software industry and Windows Server, Technical Support Syste! "ngineer. I have ac#uired a hands on and technical pro$ect !anage!ent %nowledge. &eturns Career Objectives I would li%e to o'tain a challenging position in IT where !y technical and interpersonal s%ills can 'e utili(ed to 'enefit your )rgani(ation. To apply !y technical *nowledge and pro$ect !anage!ent s%ills to help lead a co!petitive growing co!pany to a new level of success and guide the! towards a new age of advanced technology. Career Strength Technical sound with +d!inistration, ,anage!ent, Support Services s%ills i.e. IT-Infrastructure, .lient Server environ!ent, /etwor%ing, +pplication, Syste! engineering Security. .onfident a'out !y s%ills and past experience could !a%e great contri'utions to your organi(ation Work Experience Summary -. Wor%ing as a 0es%top Support "ngineer-IT Infrastructure fro! 1th /ov 2344 to present 5aserwords 6vt 5td 2. Wor%ed as a 0es%top Support "ngineer fro! 4st +ug 2337 to 43th ,ay 2343 in .hannel ,ax Inc. 3. Wor%ed as a /etwor% and Server Support "ng/Syste! +d!inistrator fro! 44th 8uly 2339 to 4:th 8uly 2337 in 0ata!atics Software Services (6ayroll of Tri!ax .o.) Bangalore. ,. Wor%ed as a Syste! +d!inistration/0es%top Support Trainee fro! 44th ,arch 233; to 4;th +pril 2339.in .,S .o!puters 5td, Bangalore. Professional Certifications & Training ,.S", ,.S+ and ../+ .isco certified (../+) ,.6 (233<Server 233< ,S "xchange Server) .ertified

Technical Skills Set S()/()01li(#! S2 !(m= Wintel Windows Server 2333/233</2337, >,ware, >Sphere client, .itrix /eigh'orhood, S,T6, ?ile, 6rint and S,S server N(!*o)3i#&= 5+/, >6/, &06, &6., T.6/I6, Wireless 732.44, 0/S, WI/S, [email protected]. M( a&i#& S2 !(m= ,S "xchange 233</2339/2343 and ,ail .lient ()utloo%233</2339, 2343 /ote 7.3) 5otus

IT Ma#a&(m(#! 4 S2 !(m S('$)i!2= ITI5, Tic%eting tool (i.e. ITS,/B,. &e!edy), Sy!antec +> .lient/Server, Trend ,icro, We' Sense, 6roxy server, 6)6, I,+6 E ucation Summary

.ertificate B.Sc Braduate Std. 42th (@.S) Std. 43th (@.S.5..)

School/.ollege Buwahati Cniversity. [email protected].".. S.".B.+

Aear of 6assing 8une, 2334 ,arch 411D ,arch 411:

Professional Work Experience I. A''(#!$)( T('"#olo&2 5!+. 6Pa2)oll o7 Ma&#a I#7oT('".

Rol( a#+ R( 8o# ibili!i( 92,!" Ma2 20-0:P)( (#!; Install, support and pro$ect !anage!ent. 6rovide Tiers 2 and < end user support for 133 corporate users. Install, configure, and trou'leshoot wintel and windows server do!ain. .onsistently provide re!ote support and !anage nu!erous technical #ueries for client needs and try to resolve on ti!e within S5+ 'reached. &esolved custo!er concerns in a positive and helpful !anner. -. ,anaging windows server infrastructure (,ore Than 4333 Servers) with 6hysical environ!ent. 2. .onfiguring and !onitoring the health of +ctive 0irectory and Servers. 3. Trou'leshooting the servers all pro'le!s li%e, +uthentication, 6er!ission and &eplication and Broup policies. ,. &esponsi'le for !aintaining all .itrix Servers, >,ware server and >-Sphere client. <. 0ealing with +0S, .lustering issues, 0/S, [email protected] issues and 0ata'ase Issues. 6. Bac%ing up and recovering the Windows 2333/233</2337 and +ctive 0irectory and other data. 7. 0aily 'ac%up 8)B and reporting 'y +>+,+& console. >irtual

8. ,igration fro! .itrix presentation Server <.3 to :.3, configure license server, (one properties and $oin servers in .itrix ?ar!. Wor% with .itrix ,eta-fra!e Suite, 6rinter driver installation replication. 9. 0ealing with access pro'le!s, diagnosing and trou'leshooting all incidents related to .itrix issues. -0. Wor%ing on tic%eting syste! using @6 open view service des% and B,. re!edy. --. Wor% on Internal/ external escalation !atrix for custo!ers/ vendors for Incident ,anage!ent. -2. &oot cause analysis process for 6ro'le!s leading to strategic resolution Wor% on ITI5 .hange ,anage!ent, 6ro'le! ,anage!ent and Incident ,anage!ent. II. 1"a##(lMa= I#'. Rol( a#+ R( 8o# ibili!i( 9- ! A$& 2008:-0!" Ma2 20-0; >,ware

Install .onfigure, Trou'leshoot and ,onitoring of 4; Servers i.e. Windows, Wintel server and Ta%ing !a$or responsi'ilities of all +d!inistrative Syste! tas% through locally and re!otely. Configure an !aintain "arious #pplication & Services like = IIS D, >,ware Server .lient, ,icrosoft >irtual Server 233; &2,Sy!antec +> (with user define Securities, set 6olicies and Ta%ing online daily 'ac%up and >irus 0efinition 6atches upgraded), Setup Win 6roxy, [email protected], S,T6, 6)6 and ?ile. Csing >arious Types of Ctility li%e &e!ote 0es%top with Ter!inal services, >/., >6/, and /et ,eeting. !aintain & Troubleshoot # ministrative or System Task like= .onfigure and ,aintain 0o!ain Server with +ctive 0irectory (IB, x-series 2<2 'ox) environ!ent. III. Da!ama!i' So7!*a)( S()/i'( 5!+ 6Pa2)oll o7 T)ima= 'om8$!() 8/!.l!+. Rol( a#+ R( 8o# ibili!i( 9--!" >$l2 07 :-,!" >$l2 2008;

,aintain the /etwor% of 133 /odes, which included the 4.isco (2;33 series) routers and .isco 7 Switches (;54 Switches). I!ple!ent Software &aid (&aid 3, 4 ;), &esponsi'le for !anage all Syste! ad!inistration activities for Windows E6 6&), >IST+ and Windows Server (2333/233</2337,) under 0o!ain Wor%station environ!ent. .onfigured and ,aintain the Sy!antec +> (.orporate "dition) Server and 0/S .ashing Sever on windows 2333 233< Server. Install, .onfigure and trou'leshoot S#uid 6roxy, Info >6/, ?ile 6rint Server. I!ple!ent We' Server (for Bloc%, allow and set per!ission for specific We'site lin%, pu'lic !ail client, !essengers, unauthori(ed we'site etc.) Install and .onfigure of ,icrosoft )utloo% 233</2339 and )utloo% "xpress as a client and ,S "xchange 233< as ,ail Server. Csing utilities li%e &06, >6/, >/., &e!ote +ssistance etc. .onfiguring .a'ling li%e Straight-Through, .ross-over, &olled .a'le and .onfigure Trou'leshoot @u's, Switches, &outer, 5+/, W+/ and T.6/I6 /etwor%. I?. 1MS@ Aa#&alo)( $oles an $esponsibilities 9--!" Ma)'" 200<:-<!" A8)il 2007;

Wor% involved li%e structured ca'le laying plan and connectivity. .onfigure of &outing protocols &I6, IB&6, )S6? and "IB&6 as well as &outer and Switch configuration. .onfigure &e!ote 0es%top &e!ote +ssistant in Windows E6 6ro >ista. [email protected], 0/S and /IS configuration in Windows server 2333/233< and .onfigure ,ail .lient ,S )utloo% 233< with the help of S,T6 and 6)6 Server. .onfigure +dvanced Cser and Broup 6olicy 6er!ission in Windows platfor!. .onfigure [email protected], 0/S, /IS, ?T6, /+T. .onfigure Trou'leshoot for .a'ling, 5+/, T.6, @u's, Switches and &outer.

PERSONA5 INCORMATION

?ull na!e +ddress .urrent .o!pany 0ate of Birth Bender ?ather na!e /ationality ,arital Status 5anguages

= *uldeep 6atha% = Brigade Bardenia, 8.6./agar, *arnata%a, Bangalore 97 = +ccenture Technology 5td (6ayroll of ,agna InfoTech) = 4st 8uly 4197 = ,ale = /iharendra 6atha% = Indian = ,arried = "nglish, @indi, +ssa!ese Bengali

%ighlights of Expertise P)oB('! Ma#a&(m(#! T)o$bl( "oo!i#&0Roo! 1a$ ( ?(#+o) E/al$a!io# R( o$)'( Ma#a&(m(#! I##o/a!i/( IT I#i!ia!i/( K(2 A''o$#! Ma#a&(m(#! 1li(#! R(la!io# "i8 E#+:$ () S$88o)!

DE15ARATION

I here'y do sole!nly affir! that the details furnished a'ove are true up to the 'est of !y %nowledge. (*uldeep 6atha%) 6lace= Bangalore