CANON I MAGEPASS- C1/

COL OR NETWORK PRI NTER UNI T- C1

SERVI CE GUI DE

Part Number: 45031016
Copyright 2003 Electronics For Imaging, Inc. and Canon Inc.
All rights reserved.

This publication is protected by copyright, and all rights are reserved. No part of it may be
reproduced or transmitted in any form or by any means for any purpose without express prior
written consent from Electronics For Imaging, Inc., except as expressly permitted herein.
Information in this document is subject to change without notice and does not represent a
commitment on the part of Electronics For Imaging, Inc.
The software described in this publication is furnished under license and may only be used or
copied in accordance with the terms of such license.
This product may be covered by one of more of the following U.S. Patents: 4,500,919,
4,837,722, 5,212,546, 5,343,311, 5,424,754, 5,467,446, 5,506,946, 5,517,334, 5,537,516,
5,543,940, 5,553,200, 5,615,314, 5,619,624, 5,625,712, 5,666,436, 5,760,913, 5,818,645,
5,835,788, 5,867,179, 5,959,867, 5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922,
6,041,200, 6,065,041, 6,112,665, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,185,335,
6,201,614, 6,215,562, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,238,105,
6,239,895, 6,256,108, 6,269,190, 6,289,122, 6,292,270, 6,310,697, 6,327,047, 6,327,050,
6,327,052, RE36,947, D406,117, D416,550, D417,864, D419,185, D426,206, D439,851,
D444,793

Trademarks

ColorWise, EDOX, EFI, Fiery, the Fiery logo, Fiery Driven and RIP-While-Print are registered
trademarks of Electronics For Imaging, Inc. in the U.S. Patent and Trademark Ofce and/or
certain other foreign jurisdictions.
The eBeam logo, the Electronics For Imaging logo, the Fiery Driven logo, the PrintMe logo,
the Splash logo, AutoCal, ColorCal, Command WorkStation, DocBuilder, DocBuilder Pro,
DocStream, eBeam, EFI Color Proler, EFI Production System, EFI ScanBuilder, Fiery X2,
Fiery X2e, Fiery X2-W, Fiery X3e, Fiery X4, Fiery ZX, Fiery Z4, Fiery Z5, Fiery Z9, Fiery Z16,
Fiery Z18, Fiery Document WorkStation, Fiery Downloader, Fiery Driver, Fiery FreeForm,
Fiery Link, Fiery Prints, Fiery Print Calibrator, Fiery Production System, Fiery Scan, Fiery
ScanBuilder, Fiery Spark, Fiery Spooler, Fiery WebInstaller, Fiery WebScan, Fiery WebSpooler,
Fiery WebStatus, Fiery WebTools, NetWise, PrintMe, PrintMe Networks, Print Me.
Everywhere You Go, RIPChips, Splash, Velocity, Velocity Balance, Velocity Build, Velocity
Design, Velocity Estimate, Velocity Scan, and VisualCal are trademarks of Electronics For
Imaging, Inc.
Canon is a registered trademark of Canon Inc. All other terms and product names may be
trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

Legal Notices
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FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modications to this
equipment not expressly approved by the manufacturer could void the users authority to operate
this equipment.

Class B Declaration of Conformity

This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
In order to maintain compliance with FCC regulations, shielded cables must be used with this
equipment. Operation with non-approved equipment or unshielded cables is likely to result in
interference to radio and TV reception. The user is cautioned that changes and modications
made to the equipment without the approval of manufacturer could void the users authority to
operate this equipment.

Industry Canada Class B Notice

This Class B digital apparatus complies with Canadian ICES-003.

Avis de Conformation Classe B de lIndustrie Canada

Cet appareil numrique de la Classe B est conforme la norme NMB-003 du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection
requirements both individually and on system level (to simulate normal operation conditions).
However, it is possible that these RFI Requirements are not met under certain unfavorable
conditions in other installations. It is the user who is responsible for compliance of his particular
installation.
Dieses Gert wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall
nachbildet, auf die Einhaltung der Funkentstrbestimmungen geprft. Es ist jedoch mglich, dass
die Funkentstrbestimmungen unter ungnstigen Umstnden bei anderen Gertekombinationen
nicht eingehalten werden. Fr die Einhaltung der Funkentstrbestimmungen einer gesamten
Anlage, in der dieses Gert betrieben wird, ist der Betreiber verantwortlich.
Compliance with applicable regulations depends on the use of shielded cables. It is the user who
is responsible for procuring the appropriate cables.
Die Einhaltung zutreffender Bestimmungen hngt davon ab, dass geschirmte Ausfhrungen
bentzt werden. Fr die Beschaffung richtiger Ausfhrungen ist der Betreiber verantwortlich.

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you may return the unused Software for a refund.
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Limited Warranty And Disclaimer

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do not allow limitations on duration of implied warranty, so the above limitation may not
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reliability of any third party products not provided by EFI.
EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, Electronics For Imaging
MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE
SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR
IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION
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DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR
OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES
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Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial
Computer SoftwareRestricted Right Clause at 48 CFR 52.227-19, as applicable.

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General

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Electronics For Imaging
303 Velocity Way
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Contents

Overview

1

Accessing the imagePASS-C1

3

Checking connections

4
External connections 4
Internal connections 5

Replacing the imagePASS-C1 motherboard

8

Replacing imagePASS-C1 components

13
DIMM 14
BIOS chip 15
Battery 16
CPU cooling assembly 17
Enclosed fans 18
Hard disk drive 19

Restoring functionality after service

21

Printing imagePASS-C1 pages

21
Printing the Conguration page 22
Printing the Test Page 22

Verifying connection to the network

23

Verifying the parallel port connection

24

System software

26
System software installation reminders 26

Installing system software over the parallel port

26

Specications

33
Hardware features 33
Networking and connectivity 33
User software 33
Safety and emissions compliance 33

The troubleshooting process

34
Where problems occur 35
Before you go to the customer site 36
Preliminary on-site checkout 37
Checking connections 37

Error messages and conditions

37
Checking the network 42
Printing to the imagePASS-C1 43
Normal startup sequence 45

Index
1
Overview

Overview

The imagePASS-C1 Print Server adds computer connectivity and highly efcient
PostScript and printing capacity to copiers and provides support for PCL. The
imagePASS-C1 is shipped with all necessary software already installed. This guide
describes how to service the imagePASS-C1 and reinstall system software, if necessary.

N

OTE

:

The term imagePASS-C1 is used throughout this service guide to refer to either
the Canon imagePASS-C1 or the Canon Color Network Printer Unit-C1.
This document assumes that the imagePASS-C1 is already installed in the copier. For
information on how to install, remove, and replace all or part of the Controller Interface,
see the Canon documentation.
Generally, the imagePASS-C1 does not require regular maintenance. Use the procedures
in this book to inspect, remove, reseat, or replace major hardware components and also to
reinstall system software.
This document includes information on components inside the imagePASS-C1:
imagePASS-C1 motherboard (page 8)
DIMM (page 14)
BIOS chip (page 15)
Battery (page 16)
CPU cooling assembly (page 17)
Enclosed fans (page 18)
Hard disk drive (page 19)
System software (page 26)
Components inside the imagePASS-C1 chassis that are not covered in this document
include:
Power supply
Power switch connector
Power switch connector cables that do not connect to the motherboard
Replacement parts for the imagePASS-C1 are available from your authorized service
support center.
The imagePASS-C1 system software is installed on the imagePASS-C1 at the factory. You
will need to reinstall system software if you replace the hard disk drive or upgrade to a
more recent version of the system software.
2
Overview
F

IGURE

A

imagePASS-C1 exploded view
Key
1. Lid
2. HDD
3. HDD cable
4. DIMM
5. Battery
6. DIMM sockets (2)
7. CPU cooling assembly
8. BIOS
9. Option board connector
10. MAC chip set at U29 and U514
11. Battery socket
12. HDD cable connector
13. imagePASS-C1 motherboard
14. Network LEDs (2)
15. RJ-45 network connector
16. Parallel port connector
17. Copier interface connectors
18. DIAG (4) and PWR (1) LEDs
19. Download (DL) switches (2)
20. Enclosed fans (2)
21. Power switch connector
22. Power supply
23. Chassis
24. Slot cover for option board
25. Connector panel
1
20
13
4
6
15
16
24
18
2
25
23
14
19
7
9
21
22
8
5
3
11
12
10
17
3
Accessing the imagePASS-C1

Accessing the imagePASS-C1

To service the imagePASS-C1, you need to power off and unplug the copier, remove the
imagePASS-C1 from the back of the copier, and open the lid of the imagePASS-C1.

N

OTE

:

Detailed imagePASS-C1 installation instructions are not provided in this guide.

F

IGURE

B

imagePASS-C1 attached to the copier
4
Checking connections

Checking connections

The most common causes of hardware problems are faulty or loose connections. Make
sure that imagePASS-C1 cables are intact and that both ends of each cable are properly
aligned and well seated on the appropriate connectors.

External connections

Connectors for external cables are located on the connector panel and a power cable is
located at the back of the imagePASS-C1. Check the imagePASS-C1 power cable and
then check all external cables at the imagePASS-C1 connector panel (see the following
gure). Also check the positions of the two switches on the connector panel.
5
Checking connections
F

IGURE

C

imagePASS-C1 connector panel
After you conclude that all external connections are good, check the internal
connections.

Internal connections

Check the internal connections according to the procedure on page 7. See Figure D on
page 6 for locations of most internal connections. For the HDD, see Figure G on
page 11.
D
L
D
IA
G
V
ID
E
O
1
0
0
M
H
Z
L
IN
K
/C
O
L
3
2
1
0
P
W
R
Copier interface connector
Copier interface connector
DIAG LEDs 3-0
Tab slot
Tab slot
Tab slot
Download (DL) switches:
Normal position (away from the motherboard):
Service position (toward the motherboard):
Service position disables the parallel port timeout.
D
L
1

2
D
L
1

2
10BaseT/100BaseTX connector for
twisted pair Ethernet
100MHz LEDNetwork speed
ON = 100BaseTX
OFF = 10BaseT
LINK/COL LEDNetwork activity
BLINKING = Active
Parallel port connector
PWR LED
1

2
6
Checking connections
F

IGURE

D

Chassis components
Key
1. Chassis
2. Power switch connector
3. Enclosed fans
4. Power supply
5. DIMM2 socket (for optional upgrade)
6. DIMM1 socket (for standard DIMM)
7. CPU cooling assembly
8. BIOS
9. MAC chip set: U29 and U514
10. Battery
11. HDD cable connector
12. imagePASS-C1 motherboard
13. Option board (e.g., Token Ring) connector
14. Network LEDs (2)
15. RJ-45 network connector
16. Parallel port connector
17. Copier interface connectors
18. DIAG LEDs
19. Download (DL) switches (2)
20. Connector panel
18
19
7
5
12
6
13
10
17
16
15
14
3
2
1
8
4
20
11
9
U29
U514
7
Checking connections

T

O



CHECK



INTERNAL



CONNECTIONS

C

AUTION

:

Before you touch any parts inside the copier, make sure to wear an ESD
grounding wrist strap.

1. Make sure that any imagePASS-C1 cables, boards, and DIMMs are intact, properly aligned,
and well seated in their connectors (see Figure D on page 6).

Hard disk drive (HDD) and cable
DIMM
Enclosed fans and cables (2)
CPU cooling assembly and fan cable
Power supply cable to motherboard
Other cables related to the power switch connector and power supply (information not
provided in this guide).

2. If an option board is present (such as a Token Ring board), check the imagePASS-C1
connector. For more information, see the documentation in the specic option kit.
3. After verifying connections, if one or more imagePASS-C1 components are still not
getting power, check again the two connections between the imagePASS-C1 and the
copier, and then check the copier power supply (see copier documentation).
8
Replacing the imagePASS-C1 motherboard

Replacing the imagePASS-C1 motherboard

When the imagePASS-C1 motherboard needs to be replaced, use the following
procedures.

T

O



SHUT



DOWN



THE



IMAGE

PASS-C1

FROM



THE

C

ONTROL

P

ANEL

LCD

1. If the copier is in its main mode, select the Options tab on the Control Panel LCD and
then select Printer.
2. Make sure that the imagePASS-C1 is idle (not processing) and select Functions from the
info screen.
Remote Scanner Printer
System Monitor
Copy Send Mail Box Options
Printer
Options tab
0/0
Functions Done
System Monitor
Info
yukon
Idle
x.xx
7744MB
Idle appears on the
Control Panel LCD
Functions
9
Replacing the imagePASS-C1 motherboard
3. Select Shut Down from the Functions screen.
4. Select Shut Down System from the Shut Down screen.
5. After a message is displayed that it is safe to power off the system, power off the
imagePASS-C1 using its dedicated power switch.
F

IGURE

E

imagePASS-C1 power switch

N

OTE

:

If you are recycling power, wait at least ten seconds before powering back on.

6. Power off the copier using the main power switch located on the right side of the copier.
Print Pages
Suspend Printing
Resume Printing
Shut Down
1/2
Scan Job
DONE
System Monitor
Functions
Shut Down
Restart System
Reboot System
1/1
Shut Down System
DONE
System Monitor
Shut Down
Shut Down System
10
Replacing the imagePASS-C1 motherboard

T

O



OPEN



THE



IMAGE

PASS-C1

C

AUTION

:

Make sure you use an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions while performing this procedure.

1. Shut down the imagePASS-C1 as described on page 8.
2. Unplug the copier and remove the imagePASS-C1.

For information on removing the imagePASS-C1 from the copier, see the
imagePASS-C1 installation instructions, not provided in this guide.

3. Position the imagePASS-C1 so that the screw holes in the lid are facing up.
4. Remove the screws that secure the lid to the imagePASS-C1 and set them aside.
F

IGURE

F

imagePASS-C1 lid screws

5. Lift up the lid and disconnect the HDD cable from the motherboard.

The HDD mounted inside the panel is connected to the motherboard by a short cable.
Be careful not to damage the cable or the HDD connector. To disconnect the HDD
cable, grasp the connector at the end of the cable where it is connected to the
motherboard and carefully remove it.

N

OTE

:

The lid hinges on three tabs. To remove the lid from the chassis, unhook the tabs
from the slots on the connector panel. Set the lid aside.
Lid
Tab slot (1 of 3)
Connector panel
11
Replacing the imagePASS-C1 motherboard
F

IGURE

G

Accessing the imagePASS-C1

T

O



REMOVE



THE



IMAGE

PASS-C1

MOTHERBOARD

C

AUTION

:

Make sure you use an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions while performing this procedure.

1. Shut down and open the imagePASS-C1 as described on page 8 and page 10.
2. Disconnect the following cables from the motherboard (see Figure D on page 6).

Two enclosed fan cables from motherboard FAN connectors
Power supply cable from motherboard POWER connector

3. Remove the screws that secure the imagePASS-C1 motherboard to the chassis (5) and
connector panel (4). (See Figure A on page 2 for locations of screws.)

Note which screws are used for each connector and for the motherboard and keep like
screws together.

4. Pinch the locks on any locking standoffs to release the board.
5. Slide the motherboard away from the connector panel cutouts.
6. Lift the motherboard out of the chassis and set it on a at anti-static surface.

As you remove it, be careful to avoid stressing the motherboard or other hardware in the
chassis.
HDD cable
HDD cable connector
(see also Figure D on page 6)
HDD
Lid
12
Replacing the imagePASS-C1 motherboard

T

O



REPLACE



THE



MOTHERBOARD



IN



THE

CHASSIS
1. If you are replacing an old motherboard with a new motherboard, then unpack the new
motherboard and install the following components from the old motherboard:
DIMM (see page 14)
MAC chip set: U29 and U514 (see Figure D on page 6)
Note that the MAC address chip from U29 has laser mark BW and the Engine ID Key
chip from U514 has laser mark CL. Code in the Engine ID key chip was permanently
linked on initial power up to the code in the MAC address chip in U29. Make sure to:
Install each chip in its correct location
Orient the chip indicator for pin 1 with the board indicator for pin 1
Avoid bending or breaking pins when inserting each chip into the socket
2. Slide the edge connectors into the connector panel cutouts and align the motherboard
screw holes with the standoffs in the chassis.
As you install it, be careful to avoid stressing or exing the motherboard.
3. Align the motherboard with any locking standoffs and snap into place.
4. Install the screws that secure the motherboard to the connector panel (4) and to the
chassis (5). (See Figure A on page 2 for locations of screws.) Connect the following
cables to the motherboard (see Figure D on page 6):
Power supply cable to the motherboard POWER connector
Two enclosed fan cables to motherboard ENCL FAN connectors
5. Reassemble the unit and verify functionality (see page 21).
Make sure to connect the HDD cable to the motherboard HDD connector. The
motherboard connector is keyed so that the cable is inserted in the proper orientation.
Use the connectors locking levers to make sure the cable connection is secure.
13
Replacing imagePASS-C1 components
Replacing imagePASS-C1 components
The CPU on the custom imagePASS-C1 controls the printing image data transferred to
and from the copier. The imagePASS-C1 provides the Ethernet networking interface,
controls hard disk drive functions, and handles the communication with external devices.
The imagePASS-C1 has two DIMM sockets that each hold 128MB of memory (see
Figure D on page 6). The hard disk drive (HDD) is attached to the inside lid and
connects to the motherboard by cable (see Figure A on page 2).
When the imagePASS-C1 is installed inside the copier, the connectors for external
devices are easily accessible from the back of the copier.
The following sections describe how to remove and install replaceable parts on the
imagePASS-C1:
DIMM
BIOS chip
Battery
CPU cooling assembly
Enclosed fans
HDD
CAUTION: Make sure to use an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions while performing these procedures.
14
Replacing imagePASS-C1 components
DIMM
The memory capacity for the imagePASS-C1 is 256MB. The standard conguration is
one 128MB DIMM installed in the inner socket, DIMM1. To upgrade, install another
128MB DIMM in the outer socket, DIMM2 (see page 6).
Each DIMM (dual in-line memory module) is held in place by levers at each end of its
socket on the imagePASS-C1.
Approved DIMMs are available from your authorized service support center.
TO REPLACE OR UPGRADE A DIMM
1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure H).
FIGURE H Releasing a DIMM
2. Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and
set the DIMM aside.
3. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until
the levers snap into place.
The DIMM ts the socket only one way. The two notches on the bottom of the DIMM
should line up with the notches in the socket.
Make sure that the levers close securely around the ends of the DIMM and that the
DIMM is fully seated in its socket. Avoid exing the board while you rmly seat the
DIMM in its socket.
4. Reassemble the unit and verify functionality (see page 21).
To verify memory capacity, print a Conguration page to check the amount of memory
recorded.
Lever
Socket notches
DIMM
15
Replacing imagePASS-C1 components
BIOS chip
The BIOS chip is located in socket U4 on the motherboard. The BIOS chip contains
boot information, such as the startup diagnostics that the imagePASS-C1 uses when you
power on the system.
TO REPLACE THE BIOS CHIP
1. Locate the BIOS chip on the motherboard (socket U4).
2. Using a PROM extractor, remove the BIOS chip from its socket on the motherboard.
3. To replace the BIOS chip insert it into the socket so that the notch in the chip is aligned
with the notch in the socket.
Make sure to align the pins on the chip with the holes in the socket. If you notice any
bent pins, straighten them gently with a pair of needlenose pliers.
FIGURE I Diagram of BIOS chip socket
4. Reassemble the imagePASS-C1 and verify its functionality (see Restoring functionality
after service on page 21).
Socket notch
Pin 1
BIOS chip
16
Replacing imagePASS-C1 components
Battery
The battery on the imagePASS-C1 is located at BT1. To replace it, see Specications
on page 33.
CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
Replace only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturers instructions.
TO REPLACE THE MOTHERBOARD BATTERY
1. Pull the old battery out of its socket (see Figure J).
2. Place the new battery under the top leads and over the bottom leads. Make sure the
positive (+) side of the battery is facing up.
FIGURE J Motherboard battery
3. Reassemble the imagePASS-C1 and verify its functionality as described on page 21.
NOTE: When you power on the imagePASS-C1, let the imagePASS-C1 reach Idle, then
power off and on again to reinitialize the realtime clock.
4. Congure the time and date in Setup.
NOTE: If the time and date do not remain congured, then check the battery installation.
To make proper electrical contact, the battery must be in contact with the top leads on
the top and the bottom leads on the bottom (see Figure J).
Top leads (2)
Bottom leads (2)
Socket
+
Battery
Motherboard
Slide the battery under the
top leads
Lay the battery on the
bottom leads
17
Replacing imagePASS-C1 components
CPU cooling assembly
The CPU cooling assembly consists of a heatsink and fan for dissipating heat generated
by the CPU. See Figure D on page 6 for the location.
TO REPLACE THE CPU COOLING ASSEMBLY
1. Shut down and open the imagePASS-C1 as described on pages 8 and 10.
2. Remove the motherboard from the chassis as described on page 13.
3. Disconnect the fan cable from the motherboard CPU FAN connector.
4. Pinch each of the four tension screws on the underside of the motherboard to detach the
CPU cooling assembly from the motherboard.
When replacing the fan, make sure to install it in its original orientation.
5. Align the new CPU cooling assembly over the CPU and then push the four tension screws
through the screw holes until they snap into place.
6. Connect the fan cable to the motherboard CPU FAN connector.
The motherboard connector is keyed so that the cable ts only one way.
7. Install the motherboard into the chassis as described on page 12.
8. Reassemble the unit and verify functionality as described on page 21.
18
Replacing imagePASS-C1 components
Enclosed fans
Two enclosed fans cool the system by blowing air out the back of the chassis.
TO REPLACE AN ENCLOSED FAN
1. Shut down and open the imagePASS-C1 as described on pages 8 and 10.
2. Disconnect the fan cable from the motherboard ENCL FAN connector.
3. Remove the rivets that secure the fan to the back of the chassis and remove the fan.
You can place metal (such as the stem of a screwdriver) between the rivet and your thumb
and then press to dislodge the rivet.
4. Secure the new fan inside the back of the chassis using the rivets just removed. Make
sure the new fan is in the same orientation as the old fan.
When replacing the fan, make sure to install it such that the air will blow out the back of
the chassis.
5. Connect the fan cable to a motherboard ENCL FAN connector.
6. Reassemble the unit and verify functionality as described on page 21.
19
Replacing imagePASS-C1 components
Hard disk drive
The factory-installed hard disk drive (HDD) is formatted and loaded with all
imagePASS-C1 software, including operating software, system software, network drivers,
and printer fonts. Because the HDD is used to store spooled print jobs, available disk
space is displayed on the Control Panel LCD.
If the hard disk drive needs to be replaced, you will need to install the system software on
the new hard disk drive. (Replacement drives are shipped without imagePASS-C1 system
software installed.) For more information, see System software on page 26.
Proper handling
Handle the hard disk drive with care:
Use proper ESD practices when grounding yourself and the imagePASS-C1.
Keep magnets and magnetic-sensitive objects away from the HDD.
Do not remove the screws on top of the HDD. Loosening these screws voids the
warranty.
Never drop, jar, or bump the HDD.
Handle the HDD by its sides and avoid touching the printed circuit board.
Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:
Loose or faulty connection
Faulty HDD
Before you decide that the HDD needs to be replaced, make sure that the cable is intact
and connected properly. See Figure A on page 2 and Figure F on page 10.
20
Replacing imagePASS-C1 components
TO REMOVE THE HDD
CAUTION: Make sure you wear an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions while handling imagePASS-C1 components.
1. Shut down and open the imagePASS-C1 as described on pages 8 and 10.
NOTE: Make sure to disconnect the HDD cable from the motherboard HDD connector.
2. Remove the four screws on the lid that secure the HDD (see Figure A on page 2).
Set the screws aside so you can replace them later.
3. Remove the HDD cable from the HDD.
4. Place the HDD in an antistatic bag.
Do not touch the drive with magnetic objects, such as magnetic screwdrivers. Do not
place items near the hard disk drive that are sensitive to magnets, such as credit cards and
employee ID cards. See Proper handling on page 19.
TO REPLACE THE HDD
CAUTION: Make sure you attach an ESD grounding wrist strap and follow standard
ESD (electrostatic discharge) precautions before handling imagePASS-C1 components.
1. Handle the hard disk drive with care.
Do not touch it with magnetic objects or place any objects near it that are sensitive to
magnets. See Proper handling on page 19.
2. Insert the HDD cable into the HDD.
3. Secure the HDD to the lid using the four screws you removed earlier (see Figure A on
page 2).
4. Reassemble the unit and verify functionality (see page 21).
Make sure to connect the HDD cable to the motherboard HDD connector. The
motherboard connector is keyed for proper orientation of the cable and has levers o lock
the cable rmly in place.
21
Restoring functionality after service
Restoring functionality after service
To complete any service procedures performed on the imagePASS-C1, install the
imagePASS-C1 inside the copier as described in the imagePASS-C1 installation
instructions (not provided in this guide) and verify that it is working properly. To verify
the installation, check the connections of the imagePASS-C1 rst to the copier and then
to the network and the parallel port.
TO REASSEMBLE AND VERIFY THE IMAGEPASS-C1
1. Reseat any boards, cables, connectors, and other parts of the imagePASS-C1 that you
loosened or removed during inspection or service.
2. Replace the lid.
Insert the three tabs in the tab slots on the connector panel, close the lid over the chassis
and secure the lid to the chassis with the screws (7) you removed earlier (see Figure F on
page 10).
3. Install the imagePASS-C1 in the copier and reassemble the copier as described in the
imagePASS-C1 installation instructions (not provided in this guide).
4. If you installed a new HDD, install system software (see System software on page 26.)
A spare HDD is shipped without system software.
5. Before you leave the customer site, verify imagePASS-C1 operation as described in the
following ow diagram.
FIGURE K Steps to verify imagePASS-C1 connection
Printing imagePASS-C1 pages
The Control Panel LCD allows you to print special pages from the imagePASS-C1.
These pages include the Conguration page and the Test Page.
Power up and print imagePASS-C1 Test
Page (see page 22).
Check the Setup options
(see the Conguration Guide).
Connect the imagePASS-C1 to the
network and/or parallel port and verify
(see page 23).
22
Printing imagePASS-C1 pages
Printing the Conguration page
The Conguration page lists all the settings in effect from the current Setup. After you
have finished running Setup, print a Configuration page to confirm your settings. If the
imagePASS-C1 is rebooting, allow the imagePASS-C1 to reboot and return to Idle before
printing a Conguration page.
Before you perform any service procedure, you should print the imagePASS-C1
Conguration page (if possible) so that you are prepared to return the settings to their
former congurations, if necessary.
After the connection to the network is made, the network administrator can customize
Setup options according to the network and user environment. Using the Conguration
page as a guide can help speed up this process. For more information, see the
Conguration Guide.
Printing the Test Page
Before connecting the imagePASS-C1 to the network, print the Test Page. The Test Page
is a le that resides in the imagePASS-C1. Output veries that the imagePASS-C1 is
functional and connected properly to the copier.
TO PRINT IMAGEPASS-C1 PAGES FROM THE CONTROL PANEL LCD
1. Select the OPTIONS tab on the Control Panel LCD of the copier.
2. Select Functions from the Control Panel LCD.
3. Select Print Pages from the Control Panel LCD.
4. Select the Test Page, Conguration page, or other page from the Print Pages menu.
5. Examine the Test Page.
If the Test Page prints, you know that the imagePASS-C1 is functional and that the
connection between the imagePASS-C1 and the copier is good. When you examine the
Test Page, keep in mind that:
All patches should be visible, even though they may be very faint (in the 5% and 2%
range).
Each patch set should show uniform gradation from patch to patch as the tone lightens
from 100% to 0%.
Poor image quality may indicate a need to calibrate the system or service the copier.
6. Post the current Conguration page near the imagePASS-C1 for quick reference.
Users may need the information on this page which describes the current Setup
conguration.
23
Verifying connection to the network
Verifying connection to the network
The imagePASS-C1 provides twisted pair connectivity to an Ethernet network. Category
3, category 4, or category 5 unshielded twisted pair (UTP) network cable can be used
for 10BaseT. Category 5 UTP cable must be used for 100BaseTX. See the following
gure and procedure for where to connect and how to verify the network connection.
FIGURE L imagePASS-C1 network and parallel port connectors
D
L
D
IA
G
V
ID
E
O
1
0
0
M
H
Z
L
IN
K
/C
O
L
3
2
1
0
P
W
R
Parallel port connector
imagePASS-C1 connector panel
100MHz LEDNetwork speed
ON = 100BaseTX
OFF = 10BaseT
LINK/COL LEDNetwork activity
BLINKING = Active
10BaseT/100BaseTX connector for
twisted pair Ethernet
24
Verifying the parallel port connection
TO CONNECT A TWISTED PAIR CABLE TO THE IMAGEPASS-C1
1. Shut down and power off the imagePASS-C1 before connecting the imagePASS-C1 to any
network device (see To shut down the imagePASS-C1 from the Control Panel LCD on
page 8).
2. Connect the network cable to the RJ-45 network connector on the imagePASS-C1
connector panel (see Figure L on page 23).
3. Congure Setup options.
It is the network administrators responsibility to congure Setup according to the
network and user environment. Default settings in Setup may be adequate although they
may not be optimal for the users environment. For setup information, refer the network
administrator to the Conguration Guide.
4. After conguring Setup options, verify the network connection.
Once the network connection has been made and the imagePASS-C1 has the correct
Setup conguration and is Idle, the imagePASS-C1 should be available on the network.
The network administrator should perform any additional network Setup, verify the
network connection, verify that the imagePASS-C1 appears in the list of printers, and
print a few test documents from a networked computer that will use the imagePASS-C1.
(For more information, see the Conguration Guide.)
Verifying the parallel port connection
The parallel connector (female 36-pin Centronics) on the imagePASS-C1 provides a
high-speed interface port for connecting the imagePASS-C1 to the parallel port of a PC.
The parallel connector can be used for installing system software (see System software
on page 26) and for printing documents.
The imagePASS-C1 can be connected to the network and to a parallel port device at the
same time (see Figure L on page 23).
An IEEE 1284 cable is required. One end of the cable requires a male IEEE 1284-B
(36-pin Centronics) connector for connecting to the imagePASS-C1.
NOTE: For optimal performance, use a short cable; longer cables may cause erroneous
operation.
25
Verifying the parallel port connection
TO CONNECT THE IMAGEPASS-C1 TO A PC
NOTE: If the PC is for installing system software, make sure it meets the minimum
requirements specied in the User Software Installation Guide.
1. Power off the imagePASS-C1 before connecting it to a PC.
2. Power off the PC.
3. Connect a parallel (Centronics) cable to the 36-pin Centronics connector on the
imagePASS-C1 (see Figure L on page 23).
4. Connect the other end of the parallel cable to the parallel port of the PC.
If the PC has more than one parallel port connector, ask the network administrator to
indicate the preferred parallel port to use for the copier.
5. Power on the PC and the imagePASS-C1.
6. Congure Setup options.
It is the network administrators responsibility to congure Setup according to the
network and user environment. Default settings in Setup may be adequate although they
may not be optimal for the users environment. For Setup information, refer the network
administrator to the Conguration Guide.
7. After conguring Setup options, verify the parallel port connection.
Once the parallel port connection has been made and the imagePASS-C1 has the correct
Setup conguration and is Idle, the network administrator should print a few test
documents from the PC connected to the copier. For more information, see the
Conguration Guide.
26
System software
System software
The imagePASS-C1 System Software CD includes system software which can be
installed over the parallel port of the imagePASS-C1.
The imagePASS-C1 system software is installed in the HDD at the factory. You will need
to install system software if a more recent version is required, you replace the HDD, or if
you discover problems with the current system.
System software installation reminders
Keep in mind the following when installing system software:
FontsInstalling system software deletes all fonts that the customer has installed on
the imagePASS-C1. Only resident fonts will be restored during system software
installation. Fiery Downloader can be used to reinstall additional fonts.
To determine which additional fonts were downloaded to the imagePASS-C1, print
the Fonts List before you format the HDD and again after you complete the system
software installation. Any fonts not listed after installation will need to be reinstalled.
See the Printing Guide for more information.
LanguageScreens for installing system software are always displayed in English,
even if the copier is congured for another language.
CompatibilityThe latest user software must be installed onto all computers that print
to the imagePASS-C1. Using incompatible versions of the system and user software
may result in system problems.
Installing system software over the parallel port
The System Software CD contains two les. The rst le is the smaller of the two and
contains basic information required for the imagePASS-C1 to boot; the second contains
all of the system software.
To install system software using the parallel port on the imagePASS-C1, you need:
IEEE 1284 parallel cable, short
One end of the parallel cable requires a male IEEE 1284-B (36-pin Centronics)
connector for connecting to the imagePASS-C1.
A PC with Windows 9x/Me
A CD-ROM drive, built in or attached
At least 400MB of disk space free
Support for ECP mode on the parallel port
27
Installing system software over the parallel port
The PC will need to be congured so the parallel port mode in the BIOS is set to ECP.
When you access the PC BIOS to set the parallel port mode to ECP, you may discover
that ECP is the default mode, or you may discover that ECP mode is not supported at
all. If ECP is not supported, you can either install an add-in board (not provided), use a
different PC, or opt for a much slower installation using Compatibility Mode.
In addition to accessing the BIOS, setting up the PC also requires certain port and
printer settings in Windows 9x/Me. Before you begin installing system software, follow
the procedure for setting up the PC.
TO SET UP THE PC
1. Access the PC BIOS and make sure that Parallel Port Mode is set to ECP.
Power on the PC and immediately press the key indicated on your monitor for entering
the BIOS (or a likely key if it is not indicated). Pressing a likely key repeatedly (ESC,
DEL, F1, or a combination) may interrupt the starting of Windows and access the BIOS
or give you directions for accessing the BIOS.
Once in the BIOS, you may have to scroll through several screens to reach the settings for
the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit
the BIOS.
2. In Windows, click Start, choose Settings, and then choose Printers.
3. Double-click Add Printer.
The Add Printer wizard appears. You will use this wizard to add a generic printer to
your PC.
4. Click Next.
5. Select the Local Printer option, and click Next.
28
Installing system software over the parallel port
6. Select Generic from the Manufacturers list, and click Next.
7. Select LPT 1: Printer Port from the list of available ports, and click Next.
8. Accept the default printer name. In response to the question Do you want your
Windows-based programs to use this printers as the default printer, select No. Then
click Next.
9. In response to the question Would you like to print a test page, select No. Then click
Finish.
The generic printer is added to your PC.
10. Click Start, choose Settings, and then choose Printers. Right-click the icon for the
generic printer, and choose Properties from the menu that appears.
The Properties dialog box for the generic printer is displayed.
29
Installing system software over the parallel port
11. Click the Details tab and make sure the eld Print to the following port reads exactly
as follows: LPT 1: (ECP Printer Port).
If this eld reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port), the LPT1 port
settings in the BIOS for ECP mode have not been congured. Reboot the PC to reenter
the BIOS and set the parallel Port Mode to ECP. Compatibility mode will work, but the
installation will take much longer.
12. Click Spool Settings. Specify settings as described below, and then click OK.
Select Spool print jobs so program nishes printing faster and then select Start
printing after rst page is spooled.
Selecting these options ensures no disruption from a parallel port timeout.
If the option is available, select Disable bi-directional support for this printer.
Choose RAW from the Spool data format menu.
13. Click Port Settings, and select Spool MS-DOS print jobs and Check port state before
printing. Then click OK.
14. Click Apply, and then click OK to activate the settings and exit from the Printer
Properties screen.
The PC is properly congured. Now prepare for the installation.
TO PREPARE FOR INSTALLATION USING THE PARALLEL PORT
1. Print the Conguration page from the Functions menu (if possible) to record the
customers current Setup conguration (see Printing imagePASS-C1 pages on
page 21).
Setup defaults to its original conguration when system software is installed.
2. Print the Font List(s) from the Functions menu.
The Font List(s) details what fonts are resident on the imagePASS-C1. Along with the
fonts that are provided on the System Software CD, the customer may have installed
additional fonts that will be deleted when system software is installed.
3. Power off the copier and the PC before attaching any cables.
4. Connect an IEEE 1284 cable to the LPT1 port on your PC (generally, a 25-pin D-type
connector) and to the 36-pin parallel port connector on the imagePASS-C1 (see Figure L
on page 23).
30
Installing system software over the parallel port
TO INSTALL SYSTEM SOFTWARE USING THE PARALLEL PORT
1. Power on the PC and insert the System Software CD into the PC CD-ROM drive.
2. In Windows, click Start, choose Programs, and then choose MS-DOS Prompt to bring up an
MS-DOS window.
Do not use the option to Shut Down and Restart Windows in DOS mode.
3. Locate the boot le on the System Software CD.
The boot le will have a descriptive name: for example, boot.efi. The boot le is the
smaller of the two les on the System Software CD.
4. At the MS-DOS prompt, type the following command but do not press the Enter key yet:
copy boot.efi lpt1 /b
/b species the binary option (not ASCII).
NOTE: Make sure to spell the le name correctly and include the le extension. Do not
press the Enter key yet.
5. Make sure the imagePASS-C1 is powered off and then ip the DL switches to the service
position (toward the motherboard).
FIGURE M Switches on the connector panel
When the switches are in service position (toward the motherboard), the imagePASS-C1
parallel port timeout is disabled so that you can download the system software without
time constraints. Make sure when you are done installing system software that you
change the switches back to the normal position (away from the motherboard).
6. Power on the imagePASS-C1 using the imagePASS-C1 dedicated power switch.
D
L
D
IA
G
V
ID
E
O
3
2
1
0
P
W
R
Flip the DL switches to the service position: D
L
1

2
1

2
31
Installing system software over the parallel port
7. Press the Enter key on the PC.
The message Flushing parallel port. Please wait will appear on the Control Panel LCD.
The DOS-type window on the PC will display a message that one le was copied.
8. Return to the PC and locate the system le on the System Software CD.
The system le will have a descriptive lename: for example, system.efi. The system le
will also be the larger of the two les on the System Software CD.
9. At the PC, type the following command at the MS-DOS prompt but do not press the Enter
key yet:
copy system.efi lpt1 /b
/b species the binary option (not ASCII). The system le is the larger le.
NOTE: Make sure to spell the le name correctly and include the le extension. Do not
press the Enter key yet.
10. At the Cong Mode Settings screen, select Yes.
NOTE: If you do not select Yes at Cong Mode Settings when it appears, the
imagePASS-C1 will continue booting. If this happens, power off the copier and try
again.
11. At the Choose Function screen, select Installation.
The message Flushing parallel port. Please wait will appear on the Control Panel LCD.
12. At the message Copy software to parallel port on the Control Panel LCD, press OK. Then
press the Enter key on the PC.
Wait while the imagePASS-C1 Control Panel LCD displays status messages indicating
that the imagePASS-C1 is downloading the le and installing the system software. Do
not press any keys during this time. This process takes approximately 15 minutes and can
take much longer depending on your PC.
Diagnostics
Installation
Clear Server
Version info
1/1
Continue Boot
DONE
System Monitor
Choose Function
Installation
32
Installing system software over the parallel port
13. At the message Installation was successful on the Control Panel LCD, press OK.
14. Power off the imagePASS-C1.
15. Flip the DL switches back to the normal position (away from the motherboard).
16. Power on the imagePASS-C1.
The language screen will appear on the Control Panel LCD when the imagePASS-C1
starts up.
17. Press the name of the language you want to use, and then press OK.
18. If the Select Market Region screen is displayed, press the name of the region for the
imagePASS-C1 and then press OK.
This screen is displayed only if English was selected from the language selection screen.
19. At the Setup screen, select Run Setup and press OK. Reenter the customers settings
from the Conguration page that you printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings
not included on the Conguration page if it is more appropriate for the network
administrator to set them. For more information, see the Conguration Guide.
20. After all setup options are congured, select Exit Setup from the Setup screen, and press
OK.
The imagePASS-C1 will reboot with the updated system software and setup options.
21. When the imagePASS-C1 reaches the Idle screen, exit MS-DOS at the PC and remove the
System Software CD from the CD-ROM drive.
22. Power off the imagePASS-C1 and PC, and remove the parallel cable.
33
Specications
Specications
The imagePASS-C1 has the following features.
Hardware features
850MHz Intel Pentium III CPU
128MB memory, upgradeable to 256MB
Parallel port for direct connection printing
10/100BaseTX network port for network printing
Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)
PCI connector for optional Token Ring connectivity
Networking and connectivity
The imagePASS-C1 has the following networking features:
Supports AppleTalk, TCP/IP, and IPX protocols simultaneously
RJ-45 port for twisted pair (10BaseT/100BaseTX) network connection
User software
A complete description of imagePASS-C1 user software is provided in the User Software
Installation Guide. The latest user software must be installed onto all computers that print
to the imagePASS-C1. Using incompatible versions of the system and user software may
result in system problems.
Safety and emissions compliance
The imagePASS-C1 has been certied to meet or surpass the following standards:
Safety approvals EMI/EMC approvals
EN60950 FCC Class B
IEC60950 VCCI Class B
UL60950 EN55022 Class B
CAN/CSA-C22.2 60950 EN55024
AS/NZS 53542 Class B
AS/NZS 4252.1
34
The troubleshooting process
The following sections identify the sources of common problems that may occur with
the imagePASS-C1 and suggests ways of correcting them.
FIGURE N Printing system
NOTE: These sections do not attempt to provide troubleshooting information for
attached computers such as PCs, for copiers, or for extensive networks. Refer problems
in these areas to the appropriate service departments and network administrators.
The troubleshooting process
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. Where problems occur on page 35 gives an
overview of the imagePASS-C1 components and indicates areas most likely to require
troubleshooting.
Try a phone check before you go to the customer site.
Before you go to the customer site on page 36 suggests areas you should check before
making a service call to the customer site. With a phone call, you can nd out if the
problem is a simple operating failure or a failure caused by a network or conguration
change. You can ask the customer to check for loose cables on the back of the copier
and loose connections at a power strip or outlet.
Check for obvious causes of problems.
Check network connections.
Preliminary on-site checkout on page 37 takes you through the initial visual checks
you should make when you arrive at the customer site.
Checking the network on page 42 provides guidelines for checking the network
connections between the copier and the computers to which it is connected, as well as
information on several printing problems.
Networked computers
or workstations
Copier with
imagePASS-C1
installed
Parallel port
PC
35
The troubleshooting process
Where problems occur
The imagePASS-C1 is a built-in print server for copiers, and it is generally part of a
conguration like the one shown in Figure O. Problems may occur in one of the
following areas:
The imagePASS-C1 or the copier
The interface between the imagePASS-C1 and the copier
The interface between the imagePASS-C1 and computers that print to it
FIGURE O imagePASS-C1 functional diagram
Board
Power supply
External devices Copier imagePASS-C1 Assembly
+5VDC
Network
interface
PCI/Memory
Controller
Print
SDRAM
Networked
computers
PC
RTC/
PCI-ISA
Parallel
interface
Battery
Copier
Interface
PCI Bus
IDE HDD
Copier
CPU
36
The troubleshooting process
Before you go to the customer site
Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1. Does the copier work?
If the copier works, but the user cannot print the imagePASS-C1 Test Page, a service call
is probably required.
2. Is the failure caused by a simple operating problem?
Is there a printing problem?
Does the imagePASS-C1 Test Page fail to print?
Does the imagePASS-C1 fail to respond to a print command?
Does printing seem to take a long time?
Is print quality poor?
Does the imagePASS-C1 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to the Job Management
Guide.
If the customer has followed the corrective actions in the Job Management Guide and
has failed to solve the problem, be prepared to make a service call. Keep a log of the
failures the customer has observed.
3. Has the customer made any network changes?
If network changes have occurred, request that the customers network administrator
verify the imagePASS-C1 network requirements.
4. Is the user having printing problems with a particular image le?
If there are problems with les from particular applications, the user may be more
successful using different print settings.
If your telephone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.
37
Error messages and conditions
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
Checking connections
See Checking connections on page 4.
See other documentation for guidelines when disassembling, checking, and reassembling
the copier.
If all cables and connections look good and the problem still exists when the copier is
powered on, then proceed to the next phase of troubleshooting.
Error messages and conditions
To address specic error messages or conditions, refer to Table A. Use the table to locate
the problem or symptom you want to x, read about the possible causes, and then
perform the suggested actions to solve the problem.
38
Error messages and conditions
TABLE A imagePASS-C1 error messages and conditions
Symptom Possible cause Suggested action
Startup diagnostic sequence (if system hangs at one of the following LED patterns)
Power supply cables are loose or
missing.
Code in BIOS is corrupt.
1. Check power supply cable connections.
2. Replace BIOS (see page 15).
3. If the problem persists, replace the motherboard (see
page 8).
DRAM is missing or faulty.
Engine ID Key chip (U514) is
present but MAC address chip
(U29) is missing.
1. Check DIMMs (see page 14).
2. Replace the MAC chip set. If replacing the motherboard,
use the set from the old motherboard or order a spare set
(see page 12).
Motherboard is corrupt. Replace the motherboard (see page 8).
PCI bus on the motherboard is
corrupt.
HDD cable is loose or missing.
System software is corrupt.
HDD is faulty.
1. Check HDD cable connections.
2. If the problem persists, reinstall system software (see
page 26).
3. Replace the HDD (see page 19).
4. If the problem continues to persist, replace the
motherboard (see page 8).
This pattern is normal at the end of the
startup sequence. If this pattern hangs
before the startup sequence ends:
System software is corrupt.
HDD is bad.
1. Reinstall system software (see page 26).
2. If the problem persists, replace the HDD (see page 19).
3. If the problem persists, replace the motherboard (see
page 8).
imagePASS-C1 does not
start up.
The imagePASS-C1 is powered off. Make sure the imagePASS-C1 dedicated power switch is in
the on position.
imagePASS-C1 shuts
down just before reaching
Idle.
Engine ID mismatch:
Chip in location U514 is missing or the
wrong chip.
Replace the MAC chip set. If replacing the motherboard,
use the set from the old motherboard or order a spare set
(see page 12).
LEDs = 4 1 3 2
0 3 1 2
LEDs =
0 3 1 2
LEDs =
0 3 1 2
LEDs =
0 3 1 2
LEDs =
0 3 1 2
LEDs =
0 3 1 2
LEDs =
0 3 1 2
39
Error messages and conditions
Network
Two green LEDs are located next to the RJ-45 network connector (100MHZ and LINK/COL). The 100MHZ (speed) LED indicates
that the network speed is set to 100BaseTX if on or 10BaseT if off. The LINK/COL (activity) LED indicates network activity; it
blinks during data transmission.
Unable to connect to the
network, or LINK/COL
(activity) LED is off or
not blinking during data
transmission.
Possibly one of the following:
Network cable or connection
is faulty.
Network is faulty.
System software is corrupted.
Ethernet interface on the
motherboard is faulty.
1. Check the cable connection to the imagePASS-C1
connector panel and the network. Make sure the cable is
the correct type (see page 23).
2. If the network cable is the correct type and is properly
connected to the imagePASS-C1 connector panel, connect
a new network cable to the imagePASS-C1 connector
panel.
3. If the problem persists, have the network administrator
check Network Setup.
4. If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
5. If the problem persists, reinstall system software
(see page 26).
Corrupt system software may cause the system to hang.
6. If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see page 8).
TABLE A imagePASS-C1 error messages and conditions (Continued)
Symptom Possible cause Suggested action
Date and Time
Date and Time is lost on
Conguration page (or
other print pages)
Battery on the motherboard does not
have proper electrical contact with
the battery socket
Battery is dead.
Check the battery for proper installation and/or replace
the battery (see page 16).
Printing
NOTE: Intermittent print quality problems are difcult to trace. Before you try to troubleshoot print quality problems, print the
Conguration page to make sure that the copier itself does not need servicing or adjusting. For instructions on printing the
Conguration page, see page 22.
Conguration page fails to
print.
The copier is not ready to print. Make sure the copier is powered on and ready to print.
There is a problem with the connection
between the imagePASS-C1 and the
copier.
1. Check again that the copier interface cables are present
and properly connected to the imagePASS-C1 and the
copier (see page 4).
2. If the problem persists, power off/on the copier.
3. If the problem persists, replace the copier interface cables
(see page 4).
4. If the problem persists, you may need to service the
copier.
5. If the problem persists, you may need to replace the
motherboard.
imagePASS-C1 appears on
the list of printers on the
customers workstation,
but certain jobs
do not print.
A PostScript error. Make sure Print to PostScript Error in Setup is set to Yes.
Check for error messages on the imagePASS-C1 output.
An application problem. 1. Try printing a job from a different application to
determine if the problem is associated with a particular
application.
2. Make sure the connection between the imagePASS-C1 and
the workstation is working by downloading a Test Page
from the workstation, or by printing a simple le such as a
text le.
3. Resend the problem le.
TABLE A imagePASS-C1 error messages and conditions (Continued)
Symptom Possible cause Suggested action
41
Error messages and conditions
A print job stalls or stops
after one or a few pages.
Possibly one of the following:
A PostScript or application error.
System software is corrupted.
1. Cancel the imagePASS-C1 print job.
2. If this fails to clear the problem, reboot the
imagePASS-C1.
3. If the problem persists, select Clear Server.
4. If the problem persists, reinstall system software
(see page 26).
Corrupt system software may cause the system to hang
at this screen.
Print quality is poor. Possibly one of the following:
A le or application problem.
1. Print the imagePASS-C1 Conguration page (see page 22).
2. If the quality of the Conguration page is good, the error
condition may be caused by a le or an application
problem.
3. Make sure the appropriate printer description le is
installed. See the Printing Guide for a list of printer les.
A missing or outdated printer
description le.
The application cannot nd the
appropriate printer description le.
If the user can print the imagePASS-C1 Test Page but cannot print a job from a computer on the network, make sure the network
administrator has:
Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers
Activated the network and used it to communicate with other printers
Checked the corrective actions listed in the Printing Guide
Conrm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network
NOTE: EPS le generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS les.
TABLE A imagePASS-C1 error messages and conditions (Continued)
Symptom Possible cause Suggested action
42
Error messages and conditions
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the imagePASS-C1. Problems may also arise when
printing from a specic application or printing a particular le.
Most of these problems show up as printing problems and do not necessarily indicate a
imagePASS-C1 malfunction. The customers network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
Copier error conditions
Network connection problems that result in the copier not appearing in list of printers
on the customers computers
NOTE: If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.
Conicting network settings in Setup and on the customers computers
Printing problems caused by inappropriate Setup options
Application-specic printing errors caused by missing or incorrectly installed printer
description les
43
Error messages and conditions
Printing to the imagePASS-C1
If the customer can print the imagePASS-C1 Test Page but cannot print a job from a
computer on the network, you may have to make a service call. However, rst make sure
the network administrator has done the following:
Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
Activated the network and used it to communicate with other printers.
Conrmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the imagePASS-C1 faceplate to make sure that the
appropriate network connection is in place. Print quality problems are difcult to trace.
Before you try to troubleshoot print quality problems, print a Test Page to make sure that
the copier does not need servicing or adjusting. Also, make sure the correct paper is being
used in the copier.
NOTE: EPS le generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS les.
If the printer does not print
The following table lists possible causes and solutions when the printer does not print.
TABLE B Causes and solutions when printer does not print
Possible Cause Solution
Is the power on? Turn on the copier.
Are the two copier interface
connectors properly connected?
Make sure copier interface connector is properly connected to the copier.
Is the specied paper loaded? Load the specied paper in any of the input trays.
Can you print a Test Page from
the printer driver?
If you cannot, the copier may be out of order. Contact your authorized service support
center.
44
Error messages and conditions
Other printing problems
The following table lists other printing problems and what to do about them.
TABLE C Other printing problems
Problem Action
An image is printed on the reverse
side of the paper.
Reload the paper in the paper tray upside down.
Multiple pages are fed through the
copier at once.
Remove all the pages from the paper tray and fan them gently before reloading.
Paper misfeeds occur frequently. Check the paper size settings. Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated, or glossy paper.
It takes too long to complete the
print job.
The data is so large or complex that it takes additional time to process. Look for
indicators on the copier that data is being processed and give it time to nish.
45
Error messages and conditions
Normal startup sequence
When you power on or reboot the imagePASS-C1, the system runs the startup routine.
The red DIAG LEDs 3-0 on the imagePASS-C1 connector panel blink through a startup
sequence as the system checks the imagePASS-C1 board (see Figure P on page 46). The
routine takes approximately 1 minute before the system reaches Idle. If the system hangs
during the startup sequence, check and note the sequence displayed by the four DIAG
LEDs, then check the table for the possible problems and suggested actions.
The green power (PWR) LED will be on solid at power up and remains on to indicate
that the imagePASS-C1 board is receiving power.
46
Error messages and conditions
FIGURE P Normal startup sequence
Phase 3:
Misc hardware
configuration

Phase 2:
Configure cache

Phase 4:
PCI and additional
device configuration

LEDs =
Phase 0:
Board Reset

Phase 5:
BIOS Initializes

Phase 1:
Memory configuration

Successful startup

Code in the imagePASS-C1 motherboard BIOS

tests, initializes, and congures areas on the
imagePASS-C1 motherboard.
System software on the HDD completes
startup process.
Power on or Reboot
Startup LEDs =
LEDs =
LEDs =
LEDs =
LEDs =
LEDs =
0 3 1 2
0 3 1 2
0 3 1 2
0 3 1 2
0 3 1 2
0 3 1 2
0 3 1 2
LED On =
LED Off =
Note: The LEDs in this gure represent
the four red DIAG LEDs at the
imagePASS-C1 faceplate.
I-1
Numerics
10/100BaseT 23
B
battery 16, 33, 40
BIOS
motherboard 15
PC 27
C
cables
Centronics (parallel port) 24
checking 37
HDD 20
CD, System Software 26
Centronics
cable 24
checking
cables 37
network connections 42
Conguration page 21, 29
connecting
to a PC 24
to the network 23
connector panel 5
connectors
ENCL FAN 12
network 23
POWER 12
D
date and time 40
DIAG LEDs 5, 38, 45
DIMM 2, 14
DIMM1 14
DIMM2 14
download (DL) switches 2, 5, 6, 30
E
ECP mode 27
EMI approvals 33
ENCL FAN connectors 12
engine ID key chip 12, 38
ESD precautions 10, 11, 13
F
fan connectors, enclosed 12
H
hang 38
hard disk drive
proper handling 19
removal 20
system software 19
K
key chip 12, 38
L
laser mark
BW 12, 38
CL 12, 38
LEDs 2, 5, 38, 39, 45
M
MAC chip set 12, 38
N
network connections 42
networks
connecting to 23
supported 33
P
parallel port connection 24
PC, connecting 24
power connector 12
precautions 10, 11, 13
printing
problems 43
Test Page 22
S
safety approvals 33
startup sequence 38, 45
system hang 38
system software, installing 26
T
Test Page 21
U
U29 12, 38
U4 15
U514 12, 38
Index