S E R V I C E M A N U A L

C I T I Z C O F F E E M A C H I N E S

Citiz

EF483/484

Citiz&milk

EF485/486

Citiz&Co

EF487/488

Version1.2en

C O N T E N T S
1 GeneralSafetyNotes........................................................................................ 6
2 Modeloverview ................................................................................................... 7
2.1

Modelrange ....................................................................................................... 7

2.2

Coreunitversions .............................................................................................. 8

3 MainComponents .............................................................................................. 9
3.1

Overviewcoreunit,Drange .......................................................................... 9
3.1.1 Interiorviewcoreunit,Drange........................................................... 10

3.2

Overviewcoreunit,Crange ........................................................................ 11
3.2.1 Interiorviewcoreunit,Crange........................................................... 12

3.3

OverviewmodelCitiz ..................................................................................... 13

3.4

OverviewmodelCitiz&milk .......................................................................... 14
3.4.1 OverviewmilkfrotherAERO3 ............................................................... 15

3.5

OverviewmodelCitiz&Co ............................................................................ 16

3.6

FluidSystem.................................................................................................... 17
3.6.1 Watercircuitdiagramofcoreunit(allCitizversions) .............................. 17
3.6.2 WatercircuitofmodelsCitiz/Citiz&milk............................................... 18
3.6.3 WatercircuitofmodelCitiz&Co ............................................................ 19

4 TechnicalData .................................................................................................. 20
4.1

RatingPlates.................................................................................................... 20
4.1.1 Examplesofbrandspecificratingplates ................................................ 20
4.1.2 Ratingplatedetails ................................................................................. 23
4.1.3 Ratingplateofmilkfrother(modelCitiz&milk) ...................................... 24

4.2

Summaryoftechnicaldata............................................................................... 25
4.2.1 Technicaldataofcoffeemachines ......................................................... 25
4.2.2 Technicaldataofmilkfrother(modelCitiz&milk).................................. 27
4.2.3 DimensionsandweightmodelCitiz ...................................................... 28
4.2.4 DimensionsandweightmodelCitiz&milk ........................................... 29
4.2.5 Dimensionsandweightmilkfrother ...................................................... 29
4.2.6 DimensionsandweightmodelCitiz&Co ............................................. 30

5 Operation ............................................................................................................ 31

5.1

Generalinformation.......................................................................................... 31

5.2

Statusindication............................................................................................... 31
5.2.1 Statusindicationofcoffeemachine ........................................................ 31
5.2.2 StatusindicationofmilkfrotherAERO3.................................................. 33

5.3

Machinemodes................................................................................................ 34
5.3.1 MachinemodesofCitizcoffeemachines............................................... 34
5.3.2 MachinemodesofmilkfrotherAERO3................................................... 35

5.4

Program/resetfilluplevel............................................................................... 36
5.4.1 Programmingthefilluplevel................................................................... 36
5.4.2 Resettingthefilluplevel ......................................................................... 36

5.5

Emptywatersystem......................................................................................... 37

Citizservicemanual

6 Maintenance ...................................................................................................... 38
6.1

Dailymaintenanceandcleaning ...................................................................... 38
6.1.1 Beforefirstcoffeeoratthestartofday.................................................. 38
6.1.2 Afterlastcoffeeorattheendofday....................................................... 39
6.1.3 MilkfrotherofmodelCitiz&milk ............................................................ 40

6.2

Descaling ......................................................................................................... 41
6.2.1 DescalingprocedureformodelsCitizandCitiz&milk ........................... 41
6.2.2 DescalingprocedureformodelCitiz&Co.............................................. 45

7 Troubleshooting ............................................................................................... 49
7.1

Checklistforcoffeemachine(allmodels) ....................................................... 49

7.2

Checklistformilkfrother ................................................................................. 51

8 Repairs............................................................................................................... 52
8.1

Safetyinstructions........................................................................................... 52

8.2

Repairandmountingtips ................................................................................. 52

8.3

Toolsandaccessories ..................................................................................... 55

8.4

PlatformdisassemblymodelCitiz.................................................................. 56
8.4.1 Generaldisassembly .............................................................................. 56
8.4.2 Replacingwatertankconnector ............................................................. 59
8.4.3 Replacingmainsswitch .......................................................................... 60
8.4.4 Replacingpowercord ............................................................................. 62
8.4.5 Removingcoreunit................................................................................. 64

8.5

PlatformdisassemblymodelCitiz&milk ....................................................... 67
8.5.1 Generaldisassembly .............................................................................. 67
8.5.2 Replacingwatertankconnector ............................................................. 71
8.5.3 Replacingmilkfrotherconnector ............................................................ 73
8.5.4 Replacingmainsswitch .......................................................................... 74
8.5.5 Replacingpowercord ............................................................................. 75
8.5.6 Removingcoreunit................................................................................. 77

8.6

PlatformdisassemblymodelCitiz&Co......................................................... 80
8.6.1 Generaldisassembly .............................................................................. 80
8.6.2 Replacingwatertankconnector ............................................................. 84
8.6.3 Replacingmainsswitch .......................................................................... 85
8.6.4 Replacingpowercord ............................................................................. 87
8.6.5 Removingcoreunits ............................................................................... 89

8.7

Disassemblyofcoreunit,Crange................................................................. 91
8.7.1 Generaldisassembly .............................................................................. 91
8.7.2 Replacingcompactbrewingunit............................................................. 96
8.7.3 Replacingpump...................................................................................... 98
8.7.4 Replacingflowmeter ............................................................................ 101
8.7.5 Replacingautomaticprimingdevice(APD) .......................................... 102
8.7.6 ReplacingthermoblockwithNTCsensorandfinewirefuse(s) ............ 104
8.7.7 Replacingelectroniccontrolboardwithbuttonprints ........................... 107

8.8

Disassemblyofcoreunit,Drange............................................................... 109
8.8.1 Generaldisassembly ............................................................................ 109
8.8.2 Replacingelectroniccontrolboardwithbuttonprints ........................... 116

8.9

Wiringdiagrams ............................................................................................. 118

8.9.1 WiringdiagramsmodelCitiz............................................................... 118
8.9.2 WiringdiagramsmodelCitiz&milk,EF 485 /486 ............................. 124
8.9.3 WiringdiagramsmodelCitiz&Co,EF487/488 ............................... 128
Citizservicemanual

9 Functiontests ................................................................................................. 130

9.1

Safetyinstructions.......................................................................................... 130

9.2

Requiredequipment....................................................................................... 130
9.2.1 Overview ............................................................................................... 130
9.2.2 Pressureadapter .................................................................................. 131

9.3

Measureflowrate........................................................................................... 132

9.4

Pressureandleakagechecks ........................................................................ 133

9.4.1 Preparations.......................................................................................... 134
9.4.2 Testrun ................................................................................................. 135

9.5

Measurecoffeetemperature .......................................................................... 136

9.6

Milkfrothertests............................................................................................. 138
9.6.1 Measurehotmilktemperature .............................................................. 138
9.6.2 Measuremilkfrothratio ........................................................................ 138

9.7

NTCtemperaturesensorfunctionality............................................................ 139

9.8

Protectiveearth(PE)continuitytest............................................................... 141
9.8.1 Whatcoffeemachinehastobetestedandwhen? ............................... 141
9.8.2 General ................................................................................................. 141
9.8.3 Testsequence ...................................................................................... 142
9.8.4 Whattodoiftheprotectiveearthcontinuitytestfails............................ 143

9.9

Protectiveinsulationtest ................................................................................ 144

9.9.1 Whatcoffeemachineshavetobetestedandwhen? ........................... 144
9.9.2 General ................................................................................................. 144
9.9.3 Testsequence ...................................................................................... 145
9.9.4 Whattodoiftheinsulationtestfails ..................................................... 147

10 ExplosionDrawings...................................................................................... 148
10.1 ModelCitiz,coreunitDrange(EF483)....................................................... 148
10.2 ModelCitiz,coreunitCrange(EF484)....................................................... 149
10.3 ModelCitiz&milk,coreunitDrange(EF485)............................................ 150
10.4 ModelCitiz&milk,coreunitCrange(EF486)............................................ 151
10.5 ModelCitiz&Co,coreunitDrange(EF487).............................................. 152
10.6 ModelCitiz&Co,coreunitCrange(EF488).............................................. 153

11 PartsList .......................................................................................................... 154

12 Notes .................................................................................................................158

Citizservicemanual

P R E F A C E
Thepurposeofthisservicemanualistoprovidetheservicepersonnelwithallnecessary
informationwithregardstocorrecthandling,maintenanceandrepairoftheCitizcoffee
machinetypesEF483/484,EF485/486andEF487/488.
Thismanualshouldbeusedbythetechniciansasavaluableaidtoguaranteethe
permanentreadinessforuseofthemachines.Inordertotakefulladvantageofallthe
functions,itisabsolutelynecessarytofollowtheinstructionsinthismanual.
ForfastaccesstoinformationdirectlyfromthePCorMACmonitor,this servicemanual
isavailableasPDFfileandcanbedownloadedfromtheNespressotechnicalwebsite
underhttps://business.nespresso.com.
TherequiredutilitysoftwaretoreadPDFfiles(AdobeReader)forPCsandMAC
computerscanbedownloaded(under http://www.adobe.com)forfreepleaseclickthe
logo:

Pleasekeepthis
manualtogetherwith
thecorresponding
servicedocumentation.
Thiswayyouareassured
tohavethenecessary
information.

2PDFversionsofthis
servicemanualcan
beselected:
Ahighlycompressed
versionwithlowpicture
resolutionandsmallfile
size.
Aversioninprintquality
withhyperlinks,butwith
bigfilesize.

Theversionnumber
ofthisservicemanual
isprintedonthelower
rightcornerofthefront
page.

C O N T E N T U P D A T E S
Version1.2

Chapter"Functiontests":correctionoftheprotectiveinsulationtest(connectionof
thetestequipmenttobothneutralandphasepinsinsteadofgroundpin).See
subtitle"Testsequence"onpage145,steps1till3(connectionofthemeasuring
cable).

Servicemanualisavailableinadditionallanguages:French,German,Spanishand
Italian

Version1.1

Firstreleasedservicemanualversion,inEnglishonly.

Version1.0

Testversionforproofreading,inEnglishonly.

Citizservicemanual

G E N E R A L S A F E T Y N O T E S

G E N E R A L S A F E T Y N O T E S
Riskoffatalelectricalshockandfire!
Mainsvoltageinsidethecoffeemachine.

Unplugappliancebeforecleaning.
Nevercleanwetorimmerseplug,cordorapplianceinanyfluid.
Disconnectthemainsplugbeforedisassemblytheappliancemust
befreeofvoltage.

Asanadditionalsafetymeasure,theuseofaresidualcurrentdevice(RCD),alsocalled
thegroundfaultcircuitinterrupter(GFCI),intherepaircentreishighlyrecommended.
Thisdevicedoes
notprotectagainst
electricalshockdue
tocontactwithbothcir
cuitconductors.

Exampleillustrations
oftypicaldevices.

UseaGFCIwithatrip
levelof46mA(USA)
resp.aRCDwithatrip
levelof1530mA(Europe).
Atriplevelabove30mA
providesonlyverylimited
protectionagainstharm
fromanelectricshock.

1) RCDprotectedsocketoutlet
2) PluginRCDunit

3) GFCIsocket
4) PluginGFCI

Dangerofburns!
Hotpartsandwaterunderpressureinsidethecoffeemachine
(particularlyinthethermoblock).

Letcoffeemachinecooldownbeforecleaningordisassembly.

Citizservicemanual

M O D E L O V E R V I E W

M O D E L O V E R V I E W

2.1 Modelrange
WithcoreunitDrange:WithcoreunitCrange:

1) Citiz
2) Citiz&milk

3) Citiz&Co

Eachmodel
hasaspecialplatform
isavailablein2differentdesigns,dependingonthecoreunitversion(CorDrange).

Citizservicemanual

Acoreunitisthe
actualcoffee
machine,mountedon
aplatform.

M O D E L O V E R V I E W

2.2 Coreunitversions
Thiscomparison
helpstoidentifythe
coreunitversion.

Drange

1) Coffeeoutlet
2) Closinghandle

Thereareadditional
differencesbetween
the2versions(cov
ers,wiringetc.)notmen
tionedinthetable.

Differentcomponents
Coffeeoutlet(1)

3) Coffeebuttons
4) Cupholder

Drange
conturedcoffeeoutlet

Crange
"flat"coffeeoutlet

Closinghandle(2)

chromiumplatedclosinghandle blackclosinghandle

Coffeebuttons(3)

arrangedonbothsidesofthe
closinghandle

Cupholder(4)

Crange

Citizservicemanual

arrangedbehindtheclosing
handle

cupholderwithslottedrecesses cupholderwithcircularrecesses

M A I N C O M P O N E N T S

M A I N C O M P O N E N T S

3.1 Overviewcoreunit,Drange
Forplatformcompo
nentsrefertomodel
overview.

1)
2)
3)
4)
5)
6)

Cupsupport
Wastewatercontainer
Capsulecontainer(usedcapsules)
Coffeenozzle
Steamcover
Closinghandle

7) Button"smallcup"(Espresso)
8) Button"largecup"(Lungo)
9) Sidepanelsleft/right
10)Rearcover

Citizservicemanual

M A I N C O M P O N E N T S

3.1.1 Interiorviewcoreunit,Drange

1) Buttonprints
2) Capsulebay
3) Brewingunit(TMBU,TolkienMini
BrewingUnit)
4) Pump(InvensysCP4/SP)
5) Flowmeter(FHKSC12)

10

Citizservicemanual

6) Electroniccontrolboard
(withprotectivecovers)
7) Selfprimingdevice(APD)
8) NTCtemperaturesensor
9) Thermoblock(EF2003)

M A I N C O M P O N E N T S

3.2 Overviewcoreunit,Crange

1)
2)
3)
4)
5)
6)

Cupsupport
Wastewatercontainer
Capsulecontainer(usedcapsules)
Sidepanel,left
Sidepanel,right
Coffeenozzle

7) Steamcover
8) Closinghandle
9) Button"smallcup"(Espresso)
10)Button"largecup"(Lungo)
11)Topcover
12)Rearcover

Citizservicemanual

11

M A I N C O M P O N E N T S

3.2.1 Interiorviewcoreunit,Crange

1) Capsulebay
2) Brewingunit(TMBU,TolkienMini
BrewingUnit)
3) Buttonprints(undertopcover)
4) Pump(InvensysCP4/SP)
5) Flowmeter(FHKSC12)

12

Citizservicemanual

6) Electroniccontrolboard
(withprotectivecovers)
7) Selfprimingdevice(APD)
8) NTCtemperaturesensor
9) Thermoblock(EF2003)

M A I N C O M P O N E N T S

3.3 OverviewmodelCitiz
Thismodelispictured
withaCrangecore
unit.

1)
2)
3)
4)
5)

Dripgrid
Driptray
Coreunit(e.g.Crange)
Watertankcover
Watertank

6)
7)
8)
9)

Watertankconnector
Powercord
ON/OFFswitch(mainsswitch)
Platform

Thisisthebasicmodelwiththesmallestplatform(9).
Thedripgrid(1)
existsin2versions,
matcheswiththecupholderofthecoreunitversion(e.g.circularrecesses).

Citizservicemanual

Thecoreunitsof
modelCitizandCitiz
&milkarenotcom
patibleduetodifferent
electroniccontrolboards.

13

M A I N C O M P O N E N T S

3.4 OverviewmodelCitiz&milk
Thismodelispictured
withaCrangecore
unit.

1)
2)
3)
4)
5)
6)
7)
8)
Thecoreunitsof
modelCitizandCitiz
&milkarenotcom
patibleduetodifferent
electroniccontrolboards.

14

Dripgrid
Driptray
Platform
Storageplacesforwhisks
Coreunit(e.g.Crange)
Watertank
Watertankcover
Milkfrother(Aero3)

9) Lid
10) Milkfrotherstartbutton
11) Watertankconnector
12) Powercord
13) Milkfrotherconnector
14) ON/OFFswitch(mainsswitch)
15) Cupstorage(removable)

Theplatformofthismodelisequippedwithamilkfrother(8).
Thedripgrid(1)
existsin2versions,
matcheswiththecupholderofthecoreunitversion(e.g.circularrecesses).

Citizservicemanual

M A I N C O M P O N E N T S

3.4.1 OverviewmilkfrotherAERO3
Themilkfrother
AERO3ispartofthe
standardequipment
ofthemodelCitiz&milk.

1)
2)
3)
4)
5)

Lid
Seal
Jug
Powerplug
Startbutton(red/bluebacklighted)

6) Indicationof2max.milklevels
(120ml/240ml)
7) Mixerforhotmilk
8) Springwhiskformilkfoam

Theinsideofthejug(3)
haslevelmarks(6),
issurfacecoatedforeasycleaning.

Citizservicemanual

15

M A I N C O M P O N E N T S

3.5 OverviewmodelCitiz&Co
Thismodelispictured
withaCrangecore
unit.

1)
2)
3)
4)

Driptray
Dripgrid
ON/OFFswitch(mainsswitch)
Powercord

5)
6)
7)
8)

Coreunits(e.g.2xCrange)
Watertank
Watertankcover
Platform

Thedripgrid(1)
existsin2versions,
matcheswiththecupholderofthecoreunitversion(e.g.circularrecesses).

16

Citizservicemanual

M A I N C O M P O N E N T S

3.6 FluidSystem
3.6.1 Watercircuitdiagramofcoreunit(allCitizversions)

1)
2)
3)
4)
5)

Watertank
Flowmeter
Pump
Selfprimingdevice
Thermoblock

6)
7)
8)
9)

Minibrewingunit(MBU)
Capsulecontainer
Wastewatercontainer
Driptray

Legend:
Freshcoldwater
Freshhotwater
Coffee
Waste/dripwater

Theselfprimingdevice(4)
allowsthepumptosuckwaterwhenitisfilledwithair(newmachine,emptywater
tanketc.)
removesairbubblesfromthewatercircuit
feedsawater/airmixbackintothewatertank.

Citizservicemanual

17

M A I N C O M P O N E N T S

3.6.2 WatercircuitofmodelsCitiz/Citiz&milk

1)
2)
3)
4)

18

Watertank
Watertankconnector
Selfprimingdevice
Thermoblock

Citizservicemanual

5)
6)
7)
8)

Flowmeter
Coffeeoutlet
Brewingunit
Pump

M A I N C O M P O N E N T S

3.6.3 WatercircuitofmodelCitiz&Co

1)
2)
3)
4)

Watertank
Pump
Brewingunit
Coffeeoutlet

5)
6)
7)
8)

Flowmeter
Thermoblock
Watertankconnector
Selfprimingdevice

Citizservicemanual

19

T E C H N I C A L D A T A

T E C H N I C A L D A T A

4.1 Ratingplates
Thetypeplatecanbe
foundatthebottomof
thecoffeemachines
platform.

4.1.1 Examplesofbrandspecificratingplates
Nespresso,EUversion

Thisoverviewshows
examplesofvarious
brandsandissubject
toalterations.

20

EF484CitizC110red

EF483CitizD110black

EF486Citiz&milkC120red

EF485Citiz&milkD120black

EF488Citiz&CoC130red

EF487Citiz&CoD130black

Citizservicemanual

T E C H N I C A L D A T A

DeLonghi,EUversion

EF483CitizD110Limousineblack/DeLonghiEN165.B

EF483CitizD11060'sWhite/DeLonghiEN165.CW

EF485Citiz&milkD120Limousineblack/DeLonghi
EN265.BAE

EF487Citiz&Co.D130Limousineblack/DeLonghi
EN325.B

Koenig,CHversion

EF483CitizD110Limousineblack/KoenigCitiz

EF483CitizD11060'sWhite/KoenigCitiz

EF485Citiz&milkD120Limousineblack/KoenigCitiz&milk

EF487Citiz&Co.D130Limousineblack/KoenigCitiz&Co.

Citizservicemanual

21

T E C H N I C A L D A T A

Krups,EUversion

EF484CitiZXN700510grey

EF484CitiZXN700610red

EF486CitiZ&milkXN710610red

EF488CitiZ&CoXN750510grey

Magimix,EUversion

22

EF483CitizM190Ref11290black

EF483CitizM190Ref11291cream

EF485CitizM190MilkRef11300black

EF487CitizM190DuoRef11305black

Citizservicemanual

T E C H N I C A L D A T A

Turmix,ATversion

EF484CitizC110fireenginered/TurmixTX170Citiz

EF484CitizC110steelgrey/TurmixTX170Citiz

EF486Citiz&milkC120fireenginered/
TurmixTX270Citiz&milk

EF488Citiz&Co.C130steelgrey/
TurmixTX370Citiz&Co.

4.1.2 Ratingplatedetails

1)
2)
3)
4)

Brandname
Voltageandpowerrating
Placeofmanufacture
NationalapprovalsignofRussia
(GOSTR)
5) NationalapprovalsignofGermany
(VDE)
6) Barcode

7) Serialnumber
8) Machinetype
9) Specialdisposalicon
(donotdisposewithordinarywaste)
10)Signofconformity(CE)
11)ConformwithRoHSguidelines(lead
freesolder,etc.)
12)Articlenumberoftheratingplate

Citizservicemanual

23

T E C H N I C A L D A T A

Decodingthealphanumericserialnumber
Bydecodingthedate
ofproductionand
machinetype,the
coffeemachinecanbe
identifiedexactly.

Example:
Checksum(ifavailable)
Colorversion
Typeofmainsplug
Mainsvoltage
Distributingpartner
Incrementalnumberperproductionday
Manufacturingplant
Manufacturerdesignationofthemachinetype(EF484)
08312...Dateofproduction
(08=year2008,312=312dayoftheyear)

4.1.3 Ratingplateofmilkfrother(modelCitiz&milk)
Notehemainsvolt
agerangesofthedif
ferentmodels.

24

Citizservicemanual

T E C H N I C A L D A T A

4.2 Summaryoftechnicaldata
4.2.1 Technicaldataofcoffeemachines
Mainsvoltageranges
MainsvoltageforCitiz
Europe,RU,AU,CN,KR,SG,HK,ME,ZA,IL,BR,AR........... 220240V/5060Hz

Technicaldataare
validforallCitizmod
elsunlessexplicitly
statedotherwise.

USA,Canada,BR,MX..............................................................120127V/5060Hz
Japan .............................................................................................. 100V/5060Hz*
MainsvoltageforCitiz&milk
Europe,RU,AU,CN,KR,SG,HK,ME,ZA,IL,BR,AR........... 220240V/5060Hz
USA,Canada,BR,MX..............................................................120127V/5060Hz
MainsvoltageforCitiz&Co
Europe,RU,AU,ME,IL............................................................ 220240V/5060Hz

Approvals
ApprovalsforCitiz ........................ CE,UL"forUSAandCanada",PSE,GostR,Ctick,
CCC,KTL,SPRING,SASO,SABS,ISI,IRAM,NOM
ApprovalsforCitiz&milk ............ CE,UL"forUSAandCanada",GostR,Ctick,CCC,
KTL,SPRING,SASO,SABS,ISI,IRAM,NOM
ApprovalsforCitiz&Co .................................................. CE,GostR,Ctick,SASO,ISI

Powerratingsofcoffeemachinemaincomponents
(forallvoltagesandfrequencies)
Thermoblock .....................................................................................................1200W*
*modelCitiz&Co,Australia:1080W
Pump................................................................................................................. 55/60W

Performancedataofcoreunit
Heatingup
Citiz ...................................................................................................... approx.7.6Wh
Citiz&milk ........................................................................................... approx.7.6Wh
Citiz&Co ........................................................................................... approx.14.9Wh
1smallcup(40ml*)
Citiz ...................................................................................................... approx.4.3Wh
Citiz&milk ........................................................................................... approx.4.3Wh
Citiz&Co(bothheads)........................................................................ approx.7.6Wh
*Defaultsetting

Citizservicemanual

25

T E C H N I C A L D A T A

1largecup(110ml*)
Citiz ...................................................................................................... approx.8.7Wh
Citiz&milk ........................................................................................... approx.8.7Wh
Citiz&Co(bothheads) ...................................................................... approx.14.8Wh
*Defaultsetting

Standbyoperation(in1hour)
Citiz ...................................................................................................... approx.0.7Wh
Citiz&milk ........................................................................................... approx.0.7Wh
Citiz&Co ............................................................................................. approx.2.2Wh

Pump
Pumppressure
Max.permissible .............................................................................. 17.5bar1.5bar
Duringcoffeepreparation(dependingonthetypeofcoffee).......................... 916bar
Flowperformance..................................................................120240ml/min.at12bar

Capacities
Advisedwatertank
capacitiestoavoid
spilling.

Watertank
Citiz ........................................................................................................................1.0l
Citiz&milk .............................................................................................................1.0l
Citiz&Co ...............................................................................................................1.4l
Driptray
Citiz ....................................................................................................................100ml
Citiz&milk .........................................................................................................180ml
Citiz&Co ...........................................................................................................250ml
Capsulecontainer
Citiz,Citiz&milk .................................................................................... 911capsules
Citiz&Co ........................................................................................2x(912)capsules

Temperatures
Operatingtemperature ................................................................... +5Cupto+45C
Storagetemperature..................................................................... 25Cupto+60C
Safetytemperature(thermalcutoff)................................................................... 167C
Coffeetemperatureatoutlet....................................................................... 86C3C

Variousdata
Noiseduringbrewingcycle.................................................................... max.60dB(A)*
*modelCitiz&milk:measuredwithoutmilkfrother
*modelCitiz&Co:measuredwithonlyonecoreunitrunning

Preheatingtime .......................................................................................approx.60sec
Cablelength .............................................................................................. approx.1.2m

26

Citizservicemanual

T E C H N I C A L D A T A

4.2.2 Technicaldataofmilkfrother(modelCitiz&milk)
Mainsvoltage
Europe........................................................................................ 220240V/5060Hz
USA/Canada ................................................................................120127V/5060Hz
Themilkfrother
isavailablein2differentmodels,dependingonabovemainsvoltageranges,
hastomatchthemainsvoltagerangeoftheassociatedcoffeemachine.

Ifreplacingadefect
milkfrother,check
mainsvoltagerange.

Powerrating(dependingonmainsvoltage)
220240V,5060Hz ..................................................................................... 410490W
110127V,5060Hz ..................................................................................... 380505W
Standbyoperation ............................................................................................... <1W

Powerconsumption
Voltage
Unit

120V

127V

220V

230V

240V

Measuredpower

452

506

407

445

485

Intensity

3.77

3.98

1.85

1.93

2.02

Wh

19

19

19

19

19

Measuredpower

1.98

2.24

2.72

2.80

3.01

Intensityofcurrent
(cos.=0.58)

40.93

44

30.82

27.51

25.97

Consumptionfor
2testpreparations

Wh

0.08

0.09

0.11

0.12

0.13

Measuredpower

452

506

407

445

485

Intensityofcurrent

3.77

3.98

1.85

1.93

2.02

Consumptionfor
2testpreparations

Wh

37

37

37

37

37

Preparation
Frothmilk:hot
(startingwithcolddevice)

Consumptionfor
2testpreparations
Frothmilk:cold
(startingwithcolddevice)

Hotmilk
(startingwithcolddevice)

Capacity
Hotmilk ...................................................................................................... max.240ml
Hot/coldmilkformilkfroth........................................................................... max.130ml

Citizservicemanual

27

T E C H N I C A L D A T A

Performancedata
Whiskspeed......................................................................................... 20002700rpm
Preparationtimes
(withfull,semiskimmedorskimmedmilkat810Cfridgetemperature)
Hotmilkfroth(120ml) .....................................................................................5080sec
Coldmilkfroth(120ml) ...................................................................................6080sec
Hotmilk(240ml) .........................................................................................120180sec

Temperature
Hotmilk ............................................................................................. +60Cto+70C
Foammilk.......................................................................................... +60Cto+70C

Variousdata
Noiseemission ........................................................................................ max.55dB(A)

4.2.3 DimensionsandweightmodelCitiz
Theoveralldimen
sionsarethesame
forbothcoreunitver
sions(CandDrange).
Dimensionsinmm

Dimensions(widthxheightxlength).............................................130x277x372mm
Cupsupportdown .............................. 8590mm,forespressoandlungocups/glasses
Cupsupportup .......................................................150155mm,formacchiatoglasses
Weight(withoutwater)..............................................................................approx.3.4kg

28

Citizservicemanual

T E C H N I C A L D A T A

4.2.4 DimensionsandweightmodelCitiz&milk
Theoveralldimen
sionsarethesame
forbothcoreunitver
sions(CandDrange).
Dimensionsinmm

Dimensions(widthxheightxlength) ............................................ 237x277x372mm

Weight(withoutwater,milkfrotherincluded) ...........................................approx.4.6kg

4.2.5 Dimensionsandweightmilkfrother

Dimensionsofjugcpl.(diameterxheight) ................................................ 91x170mm

Whiskforfoam(diameterxheight) ..............................................................33x32mm
Mixerforhotmilk.................................................................................. 15x34x32mm
Weight(withwhiskandmixer) ..............................................................................0.7kg

Citizservicemanual

29

T E C H N I C A L D A T A

4.2.6 DimensionsandweightmodelCitiz&Co
Theoveralldimen
sionsarethesame
forbothcoreunitver
sions(CandDrange).
Dimensionsinmm.

Dimensions(widthxheightxlength).............................................326x281x286mm
Weight(withoutwater).................................................................................approx.7kg

30

Citizservicemanual

O P E R A T I O N

O P E R A T I O N

5.1 Generalinformation
ForanoverviewofoperationalcontrolsseeMainComponentsonpage 9.
Forbasicoperationofthemachinesuchaspreparingacoffeeandotherrelatedinfor
mation,refertotheusermanual.
Tosimplifymatters,themodelCitizwithcoreunitCrangeisusedtoexemplifythroughout
thischapter.

5.2 Statusindication
5.2.1 Statusindicationofcoffeemachine
ThetwocoffeebuttonswithgreenLEDbacklightshowthestatusofthecoffeemachine
accordingtothefollowingtable:
Machinestatusetc.

" Smallcup"
button

" Largecup"
button

LEDsignal

Off

BothLEDsoff

Selftest

Blinking1Hz,
0.5son,0.5soff

Error

Blinkingfast(2Hz,
0.25 son/0.25soff)
3timesevery2sec
onds

Heatup

Blinking1Hz,
0.5son,0.5soff

Ready

BothLEDson

Brewingsmallcup

Blinking1Hz,
0.5son,0.5soff

Brewingbigcup

Blinking1Hz,
0.5son,0.5soff

Rinsesmallcup

Rinsebigcup

Blinking1Hz,
0.5son,0.5soff
(sameasbrewingsmall
cup)
Blinking1Hz,
0.5son,0.5soff
(sameasbrewingbig
cup)

Citizservicemanual

31

O P E R A T I O N

Machinestatusetc.

Volumebrewingsmallcup

Volumebrewingbigcup

Descalingready

Descalingpumpon(descal)

Descalingpumpoff(descal)

32

" Smallcup"
button

" Largecup"
button

LEDsignal
Blinking1Hz,
0.5son,0.5soff
(sameasbrewingsmall
cup)
Blinking1Hz,
0.5son,0.5soff
(sameasbrewingbig
cup)
Blinking2Hz,
0.25son,0.25soff
Blinking2Hz,
0.25son,0.25soff
(sameasdescaling
readymode)
Blinking2Hz,
0.25son,0.25soff
(sameasdescaling
readymode)

Emptying/Evaporating

Blinking2Hz,
0.25son,0.25soff

Standby

Blinking0.5Hz,
1son,1soff
alternately

Resetting

Blinking2Hz,
0.25son,0.25soff
indicationfor3s

Powersave

Blinking0.2Hz,
2.5son,2.5soff
alternately

Overheat

Blinking1Hz,
0.5son,0.5soff
(sameasheatup)

Powersaveactivation

Blinking0.5Hz,
1son,1soff
alternately5times

Citizservicemanual

O P E R A T I O N

Machinestatusetc.

" Smallcup"
button

" Largecup"
button

LEDsignal

Blinking0.5Hz,
1son,1soff
alternately3times

Powersavedeactivation
(onlyformodelCitiz&Co)

5.2.2 StatusindicationofmilkfrotherAERO3
Theoperatingbuttonwithred/bluebacklightshowsthestatusofthemilkfrother
accordingtothefollowingtable:
Machinestatusetc.

Operatingbutton

Lightsignal

Off

Backlightoff

Onhotmilkpreparation

Redbacklighton

Oncoldmilkfrothprepara
tion

Bluebacklighton

Failure/malfunction
(e.g.overheatingbecauseof
burntmilk,toolessorno
milk)

Blinkingredbacklight
(1Hz,0.5son,0.5soff)

Failure:milkfrotherhas
wrongmainsvoltagerange

Fastblinkingredbacklight
(2Hz,0.25son,0.25soff

Citizservicemanual

Toresetaredblink
ingbacklight:
1.Removemilkfrotherfrom
platform.
2.Removecauseoffailureif
possible.

33

O P E R A T I O N

5.3 Machinemodes
5.3.1 MachinemodesofCitizcoffeemachines
ThistablehelpstounderstandtheoperatingmodesofaCitizcoffeemachine:
Machinemode

1Heatupmode

2Selftestmode

3Readymode

4aBrewingmode
4bVolumebrewing
mode(program
mingcupsize)

5Descalingmode

34

Citizservicemanual

Entermode

Actions
Exitmode
Heatsupthermoblock
toreadytemperature
Everytimeafterswitch
e.g.switchingoff
90Cwithin60swith
ingonmachine
machine
outovershootingtarget
temperature
Tests:
NTCshortcircuit
NTCconnected
Everytimeafterswitch Thermoblockheating e.g.switchingoff
ingonmachine
machine
curve
Errorhandling:
Trackingofthelast5
errorsbyaringbuffer
Afterheatupandself
testmodewasok
Afterbrewingor
volumebrewing
Keepsthermoblock
e.g.switchingoff
coffee
temperatureat90C machine
Afterresetmode
Afterleaving
descalingmode
Pressandrelease
largeorsmallcoffee
buttonwhen
Pressandrelease
machinewasin
largeorsmallcoffee
brewingmodeor
button(brewing
automaticexitgiven
mode)
bytheflowmeter
Pressandholdlarge
Releaselargeor
orsmallcoffee
smallcoffeebutton
buttonformorethan
whenmachinewas
3s(programming
inprogramming
mode)
mode
Switchingoff
machine
Pressandholdboth
Regulatetempera
coffeebuttonsforat
tureto65C(after
least0.5s
Switchonmachine,
pumpwasstarted) Note:
waituntilready
Stopandstartpump Whenmachineis
Pressandholdboth
withanycoffee
switchedoffduringany
coffeebuttonsforat
button,novolume descalingmode,thenit
least3s
brewingindescaling goestodescaling
mode
modereadystateafter
nextswitchon.

O P E R A T I O N

Machinemode

6Emptyingmode
(evaporing)

7Resettingmode

8Powersavemode

9Failuremode

10Standbymode

Entermode
1) Switchoffmachine 1)
2) Pressandhold
2)
smallcoffeebutton
3) Switchonmachine 3)

Actions
Exitmode
Startpump
Stoppumpafter
10 s
Heatupthermo
blockto105 C
Switchoffmachine
(100%power)
4) Switchoffther
moblock
5) Gotostandby
mode
1) Switchoffmachine Resetthe
2) Pressandhold
programmedlarge
largecoffeebutton andsmallcoffee
3) Switchonmachine volumestofactory
setting
proceedswithselftest
Indicatetheresetting modeautomatically
modefor3s
Factorysettings:
smallcup....40ml
largecup...110ml
Pressanycoffeebut
Toenablepowersave
tontoactivateready
mode:
mode
1) Switchoffmachine
2) Pressandhold
Reducethermoblock Todisablepowersave
bothcoffeebuttons
temperature
mode:
3) Switchonmachine
SwitchLEDindica 1) Switchoffmachine
4) Coffeebutton
tiontopowersave 2) Pressandhold
LEDsblink5times
bothcoffeebuttons
mode(blinkingalter
alternativelyas
natelyevery2sec) 3) Switchonmachine
confirmation
4) Coffeebutton
LEDsblink3times
Afterthatautomatically
alternativelyas
after30 minofnonuse
confirmation
Automaticallybyfol
Machineindicatesfail
lowingfailures:
urewithcoffeebutton
a)NTCshortcircuit
Whenfailureisfixed
LEDsaslongasthe
b)NTCnotconnected
failureispresent
c)Heatuptooslow
Switchthermoblock
off
Automaticallyafter
Switchoffthemachine
emptyingmode
SwitchLEDindica
tiontostandbymode

5.3.2 MachinemodesofmilkfrotherAERO3
Machinemode

Entermode

1Hotmilk/milkfroth Pressstartbutton
preparation
briefly
Keepstartbutton
2Coldmilkfrothprepa
pressedforapprox.
ration
2 sec

Actions
Exitmode
Startbuttonlightsup
Automaticswitchoff
red.Milkisheatedand
afterpreparation
mixed.
Startbuttonlightsup Automaticswitchoff
blue.Milkismixedonly. afterpreparation

Citizservicemanual

35

O P E R A T I O N

5.4 Program/resetfilluplevel
Eachcoffeebuttoncanbeprogrammedwithacoffeevolumeforanindividualcupsize.
Theprocedureforprogramming/resettingisthesameforbothcoffeebuttons.

5.4.1 Programmingthefilluplevel
Programmablevolumerange .......................................................................... 10750ml
Eachnewprogram
mingcyclestartswith
themin.volume
(10 mlafter3sec),regard
lessofapreprogrammed
coffeevolume.

1) Preparecoffeeasusual(seeuser
manual),butkeepthecoffeebutton
pressedforatleast3secondsin
ordertostartprogrammingmode.

2) Onlyreleasethebuttonwhenthe
desiredfilllevelisreached.

5.4.2 Resettingthefilluplevel
Withthefollowingprocedureallprogrammedfilluplevelswillbesetbacktothisfactory
settings:
Coffeebutton"smallcup" ....................................................................................... 40ml
Coffeebutton"largecup"..................................................................................... 110ml

1) Switchoffthecoffeemachine.

36

Citizservicemanual

2) Pressandholdthe"largecup"button.
3) Switchonthecoffeemachine.
4) Release"largecup"button.

O P E R A T I O N

5.5 Emptywatersystem
Aftereveryoperation,somewaterremainsinthecoffeemachine.Thereforethewater
systemmustbeemptied
ifthecoffeemachinewillnotbeusedforalongtime
asantifreezemeasure
forrepairsandshipment.

1) Switchoffcoffeemachine.

2) Removewatertank.
3) Placeabeakerunderthecoffeeout
let.
ModelCitiz&Co:
Onlyonecoreunit
shouldbeemptiedat
thesametime(dangerof
mainssupplyoverload).

Afterthisprocedure,
thecoffeemachine
willnotbereadyfor
approx.10min(untilthe
thermoblockcoolstobelow
100 C).

4) Pressandholdbutton"smallcup".
5) Switchthecoffeemachineonagain.
6) Releasebutton"smallcup".

Thepumpstartstodrainthewater
systemandstopsautomatically.
Thecoffeebuttonsblinkfastsimulta
neously.
7) Afterautomaticstop,switchoffthe
coffeemachine.

Citizservicemanual

37

M A I N T E N A N C E

M A I N T E N A N C E

6.1 Dailymaintenanceandcleaning
6.1.1 Beforefirstcoffeeoratthestartofday
TheCitizmodelis
shownasexample.
Maintainandclean
othermodelsaccordingly.

38

1) Fillwatertankwithfreshpotable
water.
2) Insertwatertank.
3) FormodelCitiz&milk:
Attachwhisktomilkfrother.Placemilk
frotheronbaseplateconnector.

4) Switchmachineon.

Afteralongerperiodofnonuse:
5) Placeacontainerundercoffeeoutlet.

6) Rinsecoffeemachinebypressingbut
ton"largecup"about6times.

Citizservicemanual

M A I N T E N A N C E

6.1.2 Afterlastcoffeeorattheendofday
Riskoffatalelectricalshockandfire!
Nevercleanwetorimmerseplug,cordorapplianceinanyfluid.
Unplugapplianceandletitcooldowntoavoidburns.
Platformanddriptray
surfacesarenot
abrasionproof.
Neverusebrushesand/or
cleaningagentsthatcon
tainaggressiveorchemical
componentsresp.sol
vents.
Donotputanypartina
dishwasher.
Useonlyadampclothor
spongeandamildcleaning
agentifnecessary

1) Switchmachineoff.
2) Checkifcapsuleisejected.

3) Emptyandclean
capsulecontainer(a)
wastewatercontainerwithcup
support(b)
driptraywithdripgrid(c).
Donotuseabrush
thewatertankcanbe
scratched.

4) Empty,rinseandcleanwatertank.

5) Reassemblecoffeemachine.
6) Cleancoffeemachinewithadamp
clothifnecessary.

Citizservicemanual

39

M A I N T E N A N C E

6.1.3 MilkfrotherofmodelCitiz&milk
Riskofdamage!
Theinsideofthejugiscoatedforeasycleaning.
Neverusebrushesand/orcleaningagentsthatcontainabrasiveor
aggressive,chemicalcomponentsresp.solvents.
Donotputanypartinadishwasher.
Useonlyadampclothandamildcleaningagentifnecessary.

1) Removemilkfrotherfromplatform.

2) Removelidanddismantlewhisk.

3) Removesealfromlid.
4) Rinseandcleanmilkfrothertogether
withwhiskormixer,lidandseal.

5) Cleanoutsideofmilkfrotherwitha
dampclothifnecessary.
6) Reassemblemilkfrother.

Keepconnectors
dry(onplatformand
atundersideofmilk
frother).

40

Citizservicemanual

M A I N T E N A N C E

6.2 Descaling
OnlyuseNespresso descalerordescalingkitneverusevinegar!
Descalercandamagecasingandcontactsurfaces.
Immediatelycleandropsofdescalingsolution.

Thedescalingchartis
basedonacupsizeof
40ml.
fH...Frenchgrade
dH...Germangrade
CaCO3...Calciumcarbonate

Usethischarttoinformacustomerwhentodescalethecoffeemachinedependingon
localwaterhardnessandaveragecoffeeconsumption.Doubletheestimatedtime
intervalformodelCitiz&Co.

6.2.1 DescalingprocedureformodelsCitizandCitiz&milk
TheCitizmodelis
shownasexample.

1) Ejectcapsuleorcheckifcapsuleis
removed.

2) Removeandemptycapsule/waste
watercontainer,driptrayandwater
tank.

Citizservicemanual

41

M A I N T E N A N C E

Observethesafety
instructionsonthe
descalerpackage.

Useacontainerwitha
capacityof1 lmin.

42

3) Reassemblecoffeemachinewithout
watertank.
4) Placeacontaineronthecupsupport.

5) Fillthewatertankwith0.1 ldecalcifier
(1bag)and0.5 lwater.
6) Insertwatertankintothecoffee
machine.

7) Pressbothcoffeebuttonssimulta
neouslyforatleast3 sec.

8) Themachineisindescalingmodenow
(bothbuttonsblinkingfast).

Citizservicemanual

M A I N T E N A N C E

Danger!
Hotsplashesof
descalingsolution.
Donotopenhandledur
ingdescalingprocess.

9) Pressanybuttontostartpump.
Lettheentiresolutioninthetankrun
throughthesystem.

10) Afterwatertankisempty,pourdescal
ingsolutionbackintowatertank.

11)Placeemptycontainerbackoncup
support.

12) Descaleagain:pressanybuttonand
waituntilwatertankisempty.

Citizservicemanual

43

M A I N T E N A N C E

Dangerofinjury!
Residualdescaler
maybeharmful.
Rinsethoroughlyto
removeanyresidue.

44

13) Emptycontainerandputitbackon
cupsupport.
14) Rinseandcleanwatertankthoroughly
andfillitwithfreshpotablewater.

15) Rinsecoffeemachinebypressingany
buttonandwaituntilwatertankis
empty.

16) Pressbothcoffeebuttonssimultane
ouslyforatleast3 sectoenddescal
ingmode.
17) Removeandemptycontainer.

18) Switchoffcoffeemachine.
19) Emptyandcleancapsule/wastewater
containeranddriptray.
20) Cleancoffeemachinewithadamp
clothifnecessary.

Citizservicemanual

M A I N T E N A N C E

6.2.2 DescalingprocedureformodelCitiz&Co

1) Ejectcapsulesorcheckifcapsules
areremoved.

2) Removeandemptycapsule/waste
watercontainers,driptrayandwater
tank.
Observethesafety
instructionsonthe
descalerpackage.

3) Reassemblecoffeemachinewithout
watertank.
4) Placeacontainerundereachcoffee
outlet.

5) Fillthewatertankwith0.2 ldecalcifier
(2bags)and1.0 lwater.
6) Insertwatertankintothecoffee
machine.

Citizservicemanual

Usecontainerswitha
capacityof1 lmin.

45

M A I N T E N A N C E

7) Pressbothcoffeebuttonssimulta
neouslyforatleast3 sec.onfirstcore
unit.
8) Repeatprocedurewithsecondcore
unit.

9) Themachineisindescalingmodenow
(bothcoffeebuttonsblinkingfaston
coreunits).

10)Pressanybuttononacoreunittostart
pumps.
Lettheentiresolutioninthetankrun
throughthesystem.

11) Afterwatertankisempty,pourdescal
ingsolutionfrombothcontainersback
intowatertank.

Dangerofinjury!
Hotsplashesof
descalingsolution.
Donotopenhandlesdur
ingdescalingprocess.

46

Citizservicemanual

M A I N T E N A N C E

12)Placeemptycontainersbackoncup
supports.

13) Descaleagain:pressanybuttonona
coreunitandwaituntilwatertankis
empty.

14)Emptycontainersandputthemback
oncupsupports.
15)Rinseandcleanwatertankthoroughly
andfillitwithfreshpotablewater.

16)Rinsecoffeemachinebypressingany
buttononfirstcoreunit.
17) Repeatprocedureonsecondcore
unitandwaituntilwatertankisempty.

Citizservicemanual

47

M A I N T E N A N C E

18) Pressbothcoffeebuttonssimultane
ouslyforatleast3 sectoenddescal
ingmode.
19) Repeatprocedureonsecondcoreunit
toenddescalingmode.
20) Removeandemptycontainers.

48

Citizservicemanual

21) Switchoffcoffeemachine.
22) Emptyandcleancapsule/wastewater
containersanddriptray.
23) Cleancoffeemachinewithadamp
clothifnecessary.

T R O U B L E S H O O T I N G

T R O U B L E S H O O T I N G

7.1 Checklistforcoffeemachine(allmodels)
Check

Errorsymptoms

Measure/
repairwork

Furthermeasures/repair
work

YESreplacehousingpartsif
1.1Housingpartsbro
necessary
kenordamaged
NOcontinue
1Checkthecoffee
machineforvisi
YESreplacepowercord
bledamage
1.2Powercorddam NOconnectpowercordof
aged
machinetothemainsandcon
tinue
YEScheckifthecapsuleand YESreplacedamagedor
2.1Cupsupportdoes
wastewatercontainerarecor deformedcapsulecontainer
notremaininverti
rectlyinsertedandmounted and/orwastewatercontainer.
calposition
NOcontinue
YEScheckif2rubberstop NOreplacestoppers
2.2Cupsupportrattles persaremountedonwaste
whenfoldeddown watercontainer
NOcontinue
YESitisverydifficultor
YESreplacethecompact
almostimpossibletoclosethe brewingunit
2.3Closinghandle
handleandtopressitallthe
malfunction
waydown
2Checkmechani
NOcontinue
calcomponents
YEScheckifdamperis
NOreplacedamper
2.4Closinghandle
mountedunderneathclosing
unusualnoisedur
handle
ingactuation
NOcontinue
YESreplacebrewingunit
2.5Capsuleisnot
(TMBU)
ejectedcorrectly
NOcontinue
2.6Sealoncapsule
YESreplacebrewingunit
cageisdamaged (TMBU)
(checksealwith
NOcontinue
yourfinger)
YESreplacewatertank
3Fillwatertank
3.1Watertankleaks
NOcontinue
a)YESpowercordisokay YEScontinue
(looseconnection)
NOreplacepowercord
b)YESOn/Offswitchisokay YEScontinue
NOreplaceOn/Offswitch
c)YESpumpworks(pressa YEScontinuewithpointf)
coffeebutton)
NOcontinuewithpointd)
d)YESbothcoffeebuttons YEScontinue
areworking
NOreplaceelectroniccontrol
4.1Coffeemachineis
board
notworking
4ActivateOn/Off
e)YESthermostatonpumpis
YESreplacethermostat
(doesnotfunction)
switchtoperform
defective
NOreplacepump
automaticselftest
f)YESfinewirefuse(s)
YESreplaceelectroniccon
(167C)onthermoblockdefec trolboard,ifnecessaryreplace
tive
thermoblock
NOcontinue
g)YESwiringisokay
YESreplaceelectroniccon
NOcontinuewithpoint4.3 trolboard
NOreplacedefectivecables
YESthermoblockishot
YESreplaceNTCtempera
4.2Bothcoffeebuttons
NOselftestokcontinue
turesensor
areblinking3xfast
NOreplacethermoblock

Citizservicemanual

Afteraninitialinspec
tioninaccordance
withthischecklist,
errorsarequicklyfoundand
correctedwiththeappropri
atemeasure.
Therefore,adheretothe
sequenceofthechecklist.
Repaireveryoccurringerror
andworkthechecklist
throughuntilitiscompleted.

49

T R O U B L E S H O O T I N G

Check

Errorsymptoms

Measure/
repairwork

Furthermeasures/repair
work

YESa)watersystemisemptyYESreplaceselfpriming
device(APD)
NOcontinue
YESb)flowmeterblocked YEScleanorreplace
NOcontinue
5.1Nocoffee
YESc)pyramideplate
YESreplacethecompact
blocked
brewingunit
5Measurecoffee
NOcontinue
temperaturedur
YESd)coffeemachineiscal YESdescalecoffeemachine
ingpreparation
cified
(seepage41)
(seepage136)
NOcontinue
YESdescalecoffeemachine
5.2Temperatureistoo
(seepage41)
low(below83C)
NOcontinue
YESreplaceNTCtempera
5.3Temperaturetoo
turesensor
high(over89C)
NOcontinue
YESreplacecompactbrew
6.1Compactbrewing
ingunit
unitleaks
NOcontinue
6Checkforleakage
(seepage133)
YESreplacedefectivehoses
6.2Hoseconnections
andmeasureflow
andseals
leak
rate(seepage
NOcontinue
132)
YEScoffeemachineiscalci YESdescalecoffeemachine
6.3Rateofflownotin
fied
(seepage41)
thestandardrange
NOcontinuewithpoint9
NOreplacepump
YESdescalecoffeemachine
7Descalecoffee
7.1Coffeemachineis
machine
(seepage41)
calcified
(ifnecessary)
NOcontinuewithpoint9
YESdescaleandrinsecoffee YESinformcustomertodes
8Checkwatertank 8.1Particlesofcalcium
machineagaintocleanwater calecoffeemachineperiodi
contentsafterdes
andrustvisiblein
circuit(seepage41)
callyandtousespecifieddes
water
calingandrinising
NOcontinue
calingproductonly.
Noerrorsfoundaccordingto YESformoreinformation
9Finalcleaning
checklist?
pleasecontactNespresso
(seepage38)
ServiceDivision
Endofchecklist

50

Citizservicemanual

T R O U B L E S H O O T I N G

7.2 Checklistformilkfrother
Check

Errorsymptoms

Measure/
repairwork

1.1Lid/sealbrokenor YESreplacelid/seal
damaged
NOcontinue
1Checkmilkfrother
YESreplacemilkfrotherin
1.2Insidecoatingof
andaccessoryfor
agreementwithcustomer
jugbadlyscratched
visibledamage
NOcontinue
1.3Whisksbrokenor YESreplacewhisks
damaged
NOcontinue
YESa)coffeemachineis
heatingup
4.1Milkfrotherisnot
4Placemilkfrother
working(doesnot
YESb)connectoronplatform
onplatformcon
function)
isok(testitwithanothermilk
nector.
frother)
Attachwhisk.
Switchoncoffee 4.2Abnormalnoise
YESreplacemilkfrother
machine.
duringpreparation NOcontinue
Pressstartbutton 4.3Milkfrotherdoes YESreplacemilkfrother
briefly(hotmilk
notswitchoffauto NOcontinue
preparation).
matically
4.4Insideofjugstays YESreplacemilkfrother
cold
NOcontinue
5Pressstartbutton
YESreplacemilkfrother
foratleast2sec 5.1Startbuttonisnot
(coldmilkprepa
backlightedinblue
ration)
Noerrorsfoundaccordingto
6Finalcleaning
checklist?
(seepage40)

Furthermeasures/repair
work

Themilkfrotherispart
oftheCitiz&milk
model.

YESinformcustomerhowto
cleanmilkfrother

YEScontinue
NOcontinuewithchecklistfor
coffeemachine
YESreplacemilkfrother
NOreplaceconnectoronplat
form(see page73)

YESformoreinformation
pleasecontactNespresso
ServiceDivision

Endofchecklist

Citizservicemanual

51

R E P A I R S

R E P A I R S

Theserepairinstructions
arebasedonexplodeddrawingswithpositionnumberscombinedwithrepairand
mountingtips,
presupposebasicknowledgeinrepairingNespressocoffeemachines.
Asarule,identicalcomponents(e.g.pumps,thermoblocksetc.)are
presentedindetailonlyonce.

8.1 Safetyinstructions
Riskoffatalelectricalshock!
Mainsvoltageinsidethecoffeemachine.
Disconnectthemainsplugbeforedisassemblythecoffeemachine
mustbefreeofvoltage.

Dangerofburns!
Hotpartsandwaterunderpressureinsidethecoffeemachine(ther
moblockinparticular).
Letcoffeemachinecooldownbeforedisassembly.

8.2 Repairandmountingtips
Thesegeneraladvicesarecompletedwithspecificrepairtipsinthischapter.

Additionalinformation
Forcomponentsnotmentionedinthisrepairchapter,refertothechapters"Explosion
Drawings"onpage148and"PartsList"onpage154.

Snapconnections
Partsofthecaseandcomponentsofthecoffeemachineareconnectedscrewlesswith
latches.
Whenlooseningtheselatches,proceedwithcareandpatiencetoavoid
causinganydamage.
Thesidepanelsofthecoreunithavedelicatesnapconnectionsthatcanbrakeeasily.
Whenremovingthesesidepanels,usethespecialdisassemblytooland
procceedaccordingtothedisassemblyinstructions.

Screwconnections
Donotovertightenscrews.Plasticthreadsandinsertsaredelicate.
Observemax.torqueforthescrewconnectionsaccordingtothefollowingtable.

52

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R E P A I R S

Screw/screwconnection

Torque

Position

Screwwithovalshapedhead

50(+30/0)Ncm
Bottomofplatform
0.5(+0.3/0)Nm

TX10screw(4x)/
brewingunit(TMBU)

50(+30/0)Ncm
0.5(+0.3/0)Nm

TX10screw/
thermoblocksupport(central)

150(+30/0)Ncm
1.5(+0.3/0)Nm

NTCfixationonthermoblock

80100Ncm
0.81.0Nm

TX20screw(2x)/
thermofusefixationsonther
moblock

150(+30/0)Ncm
1.5(+0.3/0)Nm

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53

R E P A I R S

Screw/screwconnection

TX20screw/
groundconnection(PE)onther
moblock

Torque

Position

150(+30/0)Ncm
1.5(+0.3/0)Nm

Designationofspareparts
Thecomponentsinthefollowingillustrationsareindexedwithpositionnumbers.
Seeseparatesparepartslistforcorrespondingsparepartnumbers.
Distinguishbetweensparepartsofthedifferentmodelsandcoreunit
versions.

Electrostaticdischargeprotection
Wheninstallinganewelectroniccontrolboard,theservicetechnicianmustbeearthed
withagroundingband.

Wiringarrangement
Randomchangesinthewiringarrangementduringarepaircancause
electromagneticinterferences,
squeezedwires,
insulationdefectsduetocontactwithhotparts,
insulationproblemsiflowandhighvoltagewiresarenotseparated.
Protectivemeasures:
Donotchangethecourseofinternalwiringduringrepair.

Makesurethatwiresaredistantfromhotpartsuseexistingcableductsandclips.

Residualwater

54

Ifitisnecessarytopulloffhosesfromcomponents,holdreadyasmallbeakerand
atoweltocollectandwipeawayleakingwater.

Aspecialprocedureisnecessarytoemptythefluidsystemofthecoffeemachinefor
repairorshipment(referto"Emptywatersystem"onpage37).

Citizservicemanual

R E P A I R S

8.3 Toolsandaccessories
Withthefollowingassortmentoftools,allrepairsdescribedcanbemade:

1) Specialscrewdriverwithshortovalbit
(EFRno.0004872)
2) Shortovalbitonly
(EFRno.0004878)
3) Disassemblytool(forsidepanelsetc.)
(EFRno.0060611)
4) Repairing/serviceholderdevicefor
modelsCitizandCitiz&milk(availa
blefromNespresso)
5) Repairing/serviceholderdevicefor
modelCitiz&Co(availablefromNes
presso)

6) TORXscrewdriver(TX10,TX15)
7) Screwdriverwithapprox.4mmtooltip
8) HexagonalwrenchSW4
9) FlatwrenchSW14,10mmAF
10)Torquewrench
11)Longnosedpliers
12)Flatpliers
13)Beakerandtoweltocatchandwipe
awayleakingwater

Citizservicemanual

Adynamometric
screwdriverwithsuit
ablebitsisrecom
mended.

55

R E P A I R S

8.4 PlatformdisassemblymodelCitiz
8.4.1 Generaldisassembly
Thisgeneraldisassembly
isnecessarybeforetheremoval/disassemblyofacoreunitispossible,
givesaccesstothecomponentsandwiringoftheplatform.

56

Takeawayallremovablepartsfromplatformandcoreunit
cupsupport(8)withwastewatercontainer(6)
capsulecontainer(7)
driptray(46)withdripgrid(49)
watertank(44)withcover(45).

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R E P A I R S

Loosen2screws(41,ovalshapedhead)atthebottomsideofplatform.

Usescrewdrivertoreleaselatches.Startbyinsertingthesrewdriverintheopening
forthepowercord.
Thebottomcover
(51)isinsertedinto
theplatformwithboth
edgesofitssmallend.Only
removebottomcoverby
swinginguptheroundend.

Removebottomcover(51)byswingingituplikeshown.

Citizservicemanual

57

R E P A I R S

Assemblycheckpoints

Checkif2rubberstoppersaremountedonwastewatercontainer(6).

Insertbottomcover(51)withsmallendintoplatformatfirst.Thenfolditdownand
closelatches.

Takecarenottojam
anywiresatthe
screwconnections.

58

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R E P A I R S

8.4.2 Replacingwatertankconnector
Thewatertankcon
nector(53)is
replacedtogether
withgasket,clampingring
andmetalsieve.

Pulloffbothhosesfromwatertankconnector(53).

Releasethe3latchesaroundthewatertankconnectoroneaftertheotherby
pressingthetopoftheirhooksoutwardswithascrewdriver(seedetail)andlifting
thewatertankconnectoratthesametime.

Removegasket(a)fromwatertankconnector(53).

Withthehelpofapairoftweezers,removeclampingring(b)andmetalsieve(c).

Cleanorreplaceparts.

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59

R E P A I R S

Assemblycheckpoints

Checkthatgasketisinsertedinwatertankconnector(53)correctly.

Duringassemblyofthewatertankconnectorontheplatform,eachofits3latches
hastoengagewithanaudibleclick.

Mindthedifferentdiametersofhosesforthewatertankconnector.

8.4.3 Replacingmainsswitch

Thehosescan
remainonthewater
tankconnector.

Removewatertankconnectorfromplatformfirst(seepage59).

Useapairofflatpli
erstopulloffinsulat
ingsleevewithrecep

Removebothinsulatedfastonreceptaclesfrommainsswitch(54).

Pressbladeofscrewdriverbetweenholderofmainsswitchandplatformcarefully.
Liftholderwithscrewdriverslightly.Thenpressholderwithmainsswitch(54)
inwardsuntilitcanberemoved.

tacle.

60

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R E P A I R S

Assemblycheckpoints

Usemarkedcableguidetolaywires.

Themainsswitchholder(54)hasanotch:correctfittingpositioniswithmainsswitch
connectionsnexttotheplatform(seedetail).

Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

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61

R E P A I R S

8.4.4 Replacingpowercord

Thehosescan
remainonthewater
tankconnector.

Removewatertankconnectorfromplatformfirst(seepage59).

Useapairofflatpli
erstopulloffinsulat
ingsleevewithrecep
tacle.

Removeinsulatedfastonreceptacleofphasewirefrommainsswitch(54).

Disconnectadapterplugofneutralwire(15).

Theflatreceptacleon
thegroundwirehasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Ifpresent,disconnectgroundwire(15,seedetail).

Thecablebracketis
undertension.There
fore,holdthecable
bracketwithyourfinger
whenunlatchingit.

Unlatchcablebracket(56)withscrewdriver.

62

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R E P A I R S

Assemblycheckpoints
Wiringwiththreecorepowercord:

Wiringwithtwocorepowercord:

Usemarkedcableguidestolaywires.

Checkwiring(see"WiringdiagramsmodelCitiz"onpage118andfollowing).

Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits
3 latcheshastoengagewithanaudibleclick.

Citizservicemanual

63

R E P A I R S

8.4.5 Removingcoreunit
Payattentiontothefollowingsafetyadvicebeforeremovingthecoreunit.

Dangerofinsulationdamages(cuts)onwiresbetweencoreunitand
platform(phaseandneutralwire,groundwireifexisting).
Thesharpcasingedgesoftheplatform(markedredinaboveillustra
tion)candamagetheinsulationofwires.
Donotstretchandreciprocatewiresoversharpedgeswhileremoving
thecoreunit.

64

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R E P A I R S

Loosen4screws(41,ovalshapedhead)atthebottomsideofplatform.

Forcompleteremovalofthecoreunitproceedasfollows:
Removewatertankconnector(53)fromplatform(seepage59).

Removeinsulatedfastonreceptacleofphasewire(15)frommainsswitch(54).

Disconnectadapterplug(15)ofneutralwire.

Ifpresent,disconnectgroundwire(15,partofthermoblockassembly).

Citizservicemanual

Afterthisrepairstep
thecoreunitcanbe
pulledoutoftheplat
formslightly(withstillcon
nectedhosesandwires).
Nowthecoversofthecore
unitcanberemoved.
Thehosescan
remainonthewater
tankconnector.
Useapairofflatpliers
topulloffinsulating
sleevewithrecepta
cle.

Theflatreceptacleon
thegroundwirehasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

65

R E P A I R S

Assemblycheckpoints

66

Allcoversareassembledonthecoreunit.

Checkthatwiringbetweencoreunitandplatformisledthroughcablefixation(71).

Usemarkedcableguidestolaywiresinplatform(referto"Replacingpowercord"
onpage62andfollowing).

Checkwiring(see"WiringdiagramsmodelCitiz"onpage118andfollowing).

Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

Citizservicemanual

R E P A I R S

8.5 PlatformdisassemblymodelCitiz&milk
8.5.1 Generaldisassembly
Thisgeneraldisassembly
isnecessarybeforetheremoval/disassemblyofacoreunitispossible,
givesaccesstothecomponentsandwiringoftheplatform.

Takeawayallremovablepartsfromplatformandcoreunit
cupsupport(8)withwastewatercontainer(6)
capsulecontainer(7)
driptray(48)withdripgrid(49)
watertank(44)withcover(45)
milkfrother(59)withlidandseal(62)
cupstorage(58)
whiskforhotmilk(60)
springwhiskformilkfoam(61).

Citizservicemanual

67

R E P A I R S

68

Atthebottomsideofplatformloosen4screws(41,ovalshapedhead).

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R E P A I R S

Latchesonthebot
tomcover(51)are
redcircledforeasy
identification.

Insertscrewdriverintorecessesandswivelscrewdrivertoremovebottomcover
(51).

Citizservicemanual

69

R E P A I R S

Assemblycheckpoints

Checkif2rubberstoppersaremountedonwastewatercontainer(6).
Riskofdamage!
Whileassemblingtheprotectivecoverattheplatform,takecarenotto
jamanywiresatthescrewconnections.

70

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R E P A I R S

8.5.2 Replacingwatertankconnector
Thewatertankcon
nector(53)isreplaced
togetherwithgasket,
clampingringandmetal
sieve.

Pulloffbothhosesfromwatertankconnector(53).

Releasethe3latchesaroundthewatertankconnectoroneaftertheotherby
pressingthetopoftheirhooksoutwardswithascrewdriver(seedetail)andlifting
thewatertankconnectoratthesametime.

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71

R E P A I R S

1. Removegasket(a)fromwatertankconnector(53).
2. Withthehelpofapairoftweezers,removeclampingring(b)andmetalsieve(c).
3. Cleanorreplaceparts.

Assemblycheckpoints

72

Checkthatgasketisinsertedinwatertankconnector(53)correctly.

Duringassemblyofthewatertankconnectorontheplatform,eachofits3latches
hastoengagewithanaudibleclick.

Mindthedifferentdiametersofhosesforthewatertankconnector.

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R E P A I R S

8.5.3 Replacingmilkfrotherconnector

Remove3smallfastonreceptaclesfrommilkfrotherconnector(57).

Removemilkfrotherconnector(57)byreleasing2latchesandswivelconnectorout
fromunderthehook.

Assemblycheckpoints

Usemarkedcableguidestolaywires.

Checkwiringofmilkfrotherconnector(57),seedetail.

Citizservicemanual

73

R E P A I R S

8.5.4 Replacingmainsswitch

Useapairofflatpli
erstopulloffinsulat
ingsleeveswith
receptacles.

Remove4insulatedfastonreceptaclesfrommainsswitch(54).

Pressbladeofscrewdriverbetweenholderofmainsswitchandplatformcarefully.
Liftholderwithscrewdriverslightly.Thenpressholderwithmainsswitch(54)
inwardstillitcanberemoved.

Assemblycheckpoints

74

Themainsswitchholder(54)hasanotch(seedetail)toensureacorrectfittingposi
tion.

Usemarkedcableguidestolaywires.

Checkwiringofmainsswitch(see"WiringdiagramsmodelCitiz&milk,EF 485/
486"onpage124andfollowing).

Citizservicemanual

R E P A I R S

8.5.5 Replacingpowercord

Remove2insulatedfastonreceptacles(55)frommainsswitch(54).

Useapairofflatpli
erstopulloffinsulat
ingsleevewithrecep
tacle.

Ifpresent,disconnectgroundwire(15,partofthermoblockassembly).

Thecounterpart,a
flatreceptacle,hasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Unlatchcablebracket(56)withscrewdriver.

Thecablebracketis
undertension.There
fore,holdthecable
bracketwithyourfinger
whenunlatchingit.

Citizservicemanual

75

R E P A I R S

Assemblycheckpoints

76

Usemarkedcableguidestolaywires.

Checkwiringofpowercord(see"WiringdiagramsmodelCitiz&milk,EF 485/486"
onpage124andfollowing).

Citizservicemanual

R E P A I R S

8.5.6 Removingcoreunit
Payattentiontothefollowingsafetyadvicebeforeremovingthecoreunit.

Dangerofinsulationdamages(cuts)onwiresbetweencoreunitand
platform(phaseandneutralwire,groundwireifexisting).
Thesharpcasingedgesoftheplatform(markedredinaboveillustra
tion)candamagetheinsulationofwires.
Donotstretchandreciprocatewiresoversharpedgeswhileremoving
thecoreunit.

Citizservicemanual

77

R E P A I R S

Afterthisrepairstep
thecoreunitcanbe
pulledoutoftheplat
formslightly(withstillcon
nectedhosesandwires).
Nowthecoversofthecore
unitcanberemoved.

Loosen4screws(41,ovalshapedhead)atthebottomsideofplatform.

Forcompleteremovalofthecoreunitproceedasfollows:

Useapairofflatpli
erstopulloffinsulat
ingsleevewithrecep

Removebottomcover(refertopage56).

Removebothinsulatedfastonreceptacles(15,partofthermoblockassembly)from
mainsswitch(54).

tacle.

78

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R E P A I R S

Ifpresent,disconnectgroundwire(15,partofthermoblockassembly).

Ifthethermoblockorcoreunithastobereplaced,disconnectmilkfrotherconnector
(57).Otherwisethecoreunitcanberemovedtogetherwiththisconnector(seepage
73).

Removewatertankconnector(53,seepage71).

Theflatreceptacleon
thegroundwirehasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Assemblycheckpoints

Allcoversareassembledonthecoreunit.

Checkthatwiringbetweencoreunitandplatformisledthroughcablefixation(71).

Usemarkedcableguidestolaywires.

Checkwiringofmilkfrotherconnector(57),seedetail.

Checkwiringofmainsswitch(54),see"WiringdiagramsmodelCitiz&milk,
EF 485/486"onpage124andfollowing.

Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

Citizservicemanual

79

R E P A I R S

8.6 PlatformdisassemblymodelCitiz&Co
8.6.1 Generaldisassembly
Thisgeneraldisassembly
isnecessarybeforetheremoval/disassemblyofoneorbothcoreunitsispossible,
givesaccesstothecomponentsandwiringoftheplatform.

80

Takeawayallremovablepartsfromplatformandcoreunits
cupsupports(8)withwastewatercontainers(6)
capsulecontainers(7)
driptray(48)withdripgrid(49)
watertank(44)withcover(45).

Citizservicemanual

R E P A I R S

Atthebottomsideofplatformloosen9screws(41,ovalshapedhead).

Citizservicemanual

Thecoreunitsare
fastenedwithsomeof
thesescrewsaswell.
Supportbothcoreunitsso
thattheirremainingscrew
connectiontotheplatform
cannotbedamaged.

81

R E P A I R S

82

Ifnecessaryuseascrewdrivertoremoveprotectivecover(51).

Citizservicemanual

R E P A I R S

Assemblycheckpoints

Checkif2rubberstoppersaremountedoneachwastewatercontainer(6).
Riskofdamage!
Whileassemblingtheprotectivecoverattheplatform,takecarenotto
jamanywiresatthescrewconnections.

Citizservicemanual

83

R E P A I R S

8.6.2 Replacingwatertankconnector
Thewatertankcon
nector(53)isreplaced
togetherwithgasket,
clampingringandmetal
sieve.

84

Pulloffbothhoses(63,64)fromwatertankconnector(53).

Releasethe3latchesoneaftertheotherbypressingthetopoftheirhooksoutwards
withascrewdriver(seedetail)andliftingthewatertankconnectoratthesametime.

Removegasket(a)fromwatertankconnector(53).

Withthehelpofapairoftweezers,removeclampingring(b)andmetalsieve(c).

Cleanorreplaceparts.

Citizservicemanual

R E P A I R S

Assemblycheckpoints

Duringassemblyofthewatertankconnector(53)ontheplatform,eachofits3
latcheshastoengagewithanaudibleclick.

Insertgasketcorrectly(seedetail).

8.6.3 Replacingmainsswitch

Remove2insulatedfastonreceptaclesfrommainsswitch(54).

Pressbladeofscrewdriverbetweenholderofmainsswitchandplatformcarefully.
Liftholderwithscrewdriverslightly.Thenpressholderwithmainsswitch(54)
inwardstillitcanberemoved.

Citizservicemanual

Useapairofflatpli
erstopulloffinsulat
ingsleeveswith
receptacles.

85

R E P A I R S

Assemblycheckpoints

86

Usemarkedcableguidestolaywires.

Themainsswitchholder(54)hasanotch:correctfittingpositioniswithmainsswitch
connectionsnexttotheplatform(seedetail).

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R E P A I R S

8.6.4 Replacingpowercord

Useapairofflatpli
erstopulloffinsulat
ingsleevewithrecep
tacle.

Removeinsulatedfastonreceptacleofphasewire(55)frommainsswitch(54).

Disconnectbothinsulatedadapterplugsofneutralwire(55).

Ifagroundwireispresent,disconnectbothflatreceptacles(15).

Theflatreceptacles
ofthegroundwire
connections(15)
haveaspecialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

Unlatchcablebracket(56)withscrewdriver.

Thecablebracketis
undertension.There
fore,holdthecable
bracketwithyourfinger
whenunlatchingit.

Citizservicemanual

87

R E P A I R S

Assemblycheckpoints

88

Usemarkedcableguidestolaywires.

Checkwiringofpowercord(see"WiringdiagramsmodelCitiz&Co,EF487/488"
onpage128andfollowing).

Citizservicemanual

R E P A I R S

8.6.5 Removingcoreunits
Bothcoreunitscan
beremovedthesame
way.

Foreachcoreunitloosen1remainingscrew(41,ovalshapedhead)atthebottom
sideofplatform.

Forcompleteremovalofacoreunitproceedasfollows:
4. Disconnect2insulatedadapterplugs(15,phaseandneutralwire).
5. Ifagroundwire(15,partofthermoblock)ispresent,disconnectflatreceptacle.
6. Openprotectivecase(69)withscrewdriveranddisconnectconnectioncable(b).
7. Pulloutcoreunitfromplatformslightlytodisconnectsynchronizationcableplug(a)
fromelectroniccontrolboard.
8. PulloffbothhosesfromangledHconnector(65).
9. Liftcoreunitoutofplatform.

Citizservicemanual

Afterthefirstrepair
stepthecoreunitcan
bepulledoutofthe
platformslightly(withstill
connectedhosesand
wires).Nowthecoversof
thecoreunitcanbe
removed.

Theflatreceptacleon
thegroundwirehasa
specialconnector
latching(seedetail).Press
downleveratfirst,thenpull
offreceptacle.

89

R E P A I R S

Assemblycheckpoints

90

Allcoversareassembledonthecoreunit.

Usemarkedcableguidestolaywires.

Checkwiring(see"WiringdiagramsmodelCitiz&Co,EF487/488"onpage128
andfollowing).

Makesuretoreconnectsynchronizationcableplugs(a)onelectroniccontrolboards.

MindthehosepositionsonangledHconnector(65).

Checkthatwiringbetweencoreunitsandplatformisledthroughcablefixations(71).

Citizservicemanual

R E P A I R S

8.7 Disassemblyofcoreunit,Crange
8.7.1 Generaldisassembly
Thecoreunithastoberemovedfromtheplatformatfirst(seeaccordingchapter"plat
formdisassembly").Itispossibletoperformageneraldisassemblyofthecoreunitwith
intacthoseandwireconnectionstotheplatform(e.g.forrepair,leakagecheck).

Removeleftsidepanel

Aftergeneraldisas
semblyofthecore
unitarepairing/
serviceholderdeviceis
helpfulforfurtherrepair
work.

1. Insertdisassemblytoolbetweenbottomofleftsidepanel(3)andchassis(1).
2. Swiveldisassemblytooltilllatchopensatthebottom.

3. Insertdisassemblytoolintolowergapatthefront.
4. Carefullyturndisassemblytoolslightlytotherighttoopenthelatch.

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91

R E P A I R S

5. Insertdisassemblytoollaterallyintothegapabove.
6. Carefullyturndisassemblytoolslightlyforwardtoopenthenextlatch.
7. Movedisassemblytoolupwardsandopenremaininglatchthesameway.

Insertdisassembly
toolatrightangles
only.Otherwisethe
shadowgapcanbedam
aged.

92

8. Atthebackinsertdisassemblytoolintoshadowgapofleftsidepanel.
9. Swiveldisassemblytoolcarefullytoopenfirstlatch.
10. Movedisassemblytoolupwardsandopentheothertwolatchesthesameway.

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R E P A I R S

11. Swingupandremoveleftsidepanel.

Removerightsidepanel
Removetherightsidepanel(4)inthesamesequenceasfortheleftsidepanel(3).

Removeblind

1. Open2latchesoneachsideofblind(9)withscrewdriver.
2. Removeblindtogetherwithcoffeebuttonsandwiring.

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93

R E P A I R S

Removecover

1. Useascrewdrivertorelease2latchesoneachside.
2. Liftandremovecover(2).

Removefrontcoverwithoutlet

1. Release3latchesonfrontcoverbyhandandpressoutoutlet(5,seedetail).

94

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R E P A I R S

Assemblycheckpoints

Foreasyidentification,thesidepanelsaremarkedwith"RIGHT"or"LEFT"onthe
inside.

Checkifdamper(10)forclosinghandleisinstalledoncover(2).

Checkthatallconnectionwirestotheplatformareledthroughcablefixation(71).

Citizservicemanual

95

R E P A I R S

8.7.2 Replacingcompactbrewingunit

Openclosinghandle
togetaccesstohose
connection.

96

Useapairofpointedplierstoremoveconnectorclip(34)andhose(29)withOring
(36).

UseTorxscrewdriverTX10toloosen4screws(40).

Afterremovalofcompactbrewingunit(14),release2latcheswithscrewdriverand
removesteamcover(13).

Citizservicemanual

R E P A I R S

Assemblycheckpoints

Atfirstassemblesteamcover(13)onnewcompactbrewingunit(14)asshown.

ReplaceOring(36)ofhoseconnectiononcompactbrewingunit.

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R E P A I R S

8.7.3 Replacingpump
General

Thepump(18)canonlybereplacedasassemblyconsistingof
pump,prewiredwiththermostat(19,seebelow)orthermalcutofffuse(a)
2pumpsupports(21,22)
pumpcover(25).
Thepumpis
equippedeitherwith
athermalcutofffuse
orathermostatdepending
onthevoltagerangeor
manufacturer.

a) Thermalcutofffuse

19)Thermostatwithretainingclip

Ablownthermalcutofffuse(a)hastobereplacedtogetherwiththepumpassembly.
Atrippedthermostat(19)resetsafterabout30minautomatically.

98

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R E P A I R S

Replacingpumpassembly

Removebothhoses(28,32)frompump.Useapairofpointedplierstoremove
connectorclip(35)withOring(36).

Removecover(43)fromelectroniccontrolboardanddisconnect2fastonrecepta
clesofpumpwires.

Pulloutsupports(21,22)togetherwithcompletepumpassembly.

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99

R E P A I R S

Assemblycheckpoints

ThewhiteplasticIid
onthepumpisrotata
bleandhasasquare
seatfortheforkwrench.

100

Adjustpositionofpumpconnector(23)towardshose(28)ifnecessary.

Checkconditionofsupports(21,22).Replacebrittlesupports.

Passhose(28)frompumptoselfprimingdevicethroughlugonpumpcover(25).

Useacableclamp(a)tofixpumpwires(differentlocationdependingonthermo
fuse/thermostat).

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R E P A I R S

8.7.4 Replacingflowmeter

Assemblycheckpoint

Layconnectioncabletoflowmeter(27)inbracket.

Mindthehosepositionsontheflowmeter.

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101

R E P A I R S

8.7.5 Replacingautomaticprimingdevice(APD)

102

Useapairofpointedplierstoremoveconnectorclips(34,35)fromautomatic
primingdevice(26).

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R E P A I R S

Assemblycheckpoints

ReplacebothOrings(36)togetherwithautomaticprimingdevice(26).

Inserthose(28)intubeguiding(30).

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103

R E P A I R S

8.7.6 ReplacingthermoblockwithNTCsensorandfine
wirefuse(s)
Dependingon
nationalregulations,
oneortwofinewire
fusesaremountedonthe
thermoblock(seeWiring
diagramsonpage 118
andfollowing).

DonotstressNTC
cablewhenremov
ingsupport.

104

Adefectthermoblockcanonlybereplacedwithanassemblyconsistingof
thermoblock,prewiredwithNTCtemperaturesensor,finewirefuse(s)andground
wire(onlyifrequired),
thermoblocksupport.

UseTorxscrewdriverTX10toloosenscrew(40).

Release3latchesandpulloutsupportwiththermoblockassembly(15).

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R E P A I R S

ReplacingNTCtemperaturesensor

UnplugNTCsensorcablefromelectriccontrolboard(42)first.

TestNTCtemperaturesensor(39),seeNTCtemperaturesensorfunctionalityon
page 139.

AssemblycheckpointNTCtemperaturesensor

TightenthenewNTCtemperaturesensor(39)andspringringwithatorquewrench
(80100Ncm).

Replacingfinewirefuse(s)

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105

R E P A I R S

Assemblycheckpointsfinewirefuse(s)

Whenmountingasafetyclip(a)onthethermoblock(15),makesurethatthehousing
ofthefinewirefuse(b)ispositionedexactlybelowthesafetyclip.

Tightenfasteningscrewandspringringwithatorquewrench(150(+30/0)Ncm).

Assemblycheckpointsthermoblock

106

Allwiresfromthermoblocktoplatformmustbeledthroughthebracket(a)atthe
bottomofthesupport.

Theblackgrommets(b)ontheelectricalthermoblockconnectionsareslittedatthe
end.IfanangledFastonreceptacle(c)isused,makesurethatitswirerunsthrough
thisslit.

Tightencentralfasteningscrew(d)withatorquewrench(150(+30/0)Ncm).

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R E P A I R S

8.7.7 Replacingelectroniccontrolboardwithbuttonprints
Thereplacement
boardisequipped
withprotectivehous
ingandcover.

Removeatfirst
NTCconnectorfromelectroniccontrolboard,
connectorcablefromflowmeter,
electroniclid(43),
fastonreceptaclesfromelectroniccontrolboard.

Inserttipofscrewdriverbetweenchassis(1)andprotectivecaseofelectroniccontrol
board(42)toreleaselatches.Thenpulloutassembly.

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107

R E P A I R S

Replacingbuttonprints/coffeebuttons

Assemblycheckpoints

Forinstallingand
connectinganew
electroniccontrol
board,theservicetechni
cianmustbeearthedwith
agroundingband.

108

Afterassemblychecktheplugarrangementoftheelectroniccontrolboard(see
Wiringdiagramsonpage 118andfollowing.

Layconnectionwirestobuttonprintsinbracketsandcableguidelikeshown.

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R E P A I R S

8.8 Disassemblyofcoreunit,Drange
8.8.1 Generaldisassembly
Thecoreunithastoberemovedfromtheplatformatfirst(seeaccordingchapter"plat
formdisassembly").Itispossibletoperformageneraldisassemblyofthecoreunitwith
intacthoseandwireconnectionstotheplatform(forrepair,leakagechecketc.).

Aftergeneraldisas
semblyofthecore
unitarepairing/serv
iceholderdeviceishelpful
forfurtherrepairwork.

Removeoutlet

1. Openclosinghandle.
2. Pressoutlet(5)sidewardsbyhandcarefully.
3. Insertdisassemblytoolintogapbetweenoutletandrightsidepanel(4).

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Thedisassemblytool
isnecessaryfor
removingoutletand
sidepanelsundamaged.

109

R E P A I R S

4.
5.
6.
7.
8.

Holdandpulloutlet.
Atthesametimemovedisassemblytoolupwards.
Carefullyturndisassemblytoolslightlybackwardtoopenthelatch.
Insertdisassemblytoolintogapontheothersideoftheoutlet.
Movedisassemblytoolupwardsandcarefullyturnitslightlybackwardtoopenthe
latch.
9. Removeoutlet.

Removerightsidepanel

10. Insertdisassemblytoolbetweenbottomofrightsidepanel(4)andchassis.
11. Swiveldisassemblytooltillsnapconnectionatthefrontopens.
12. Relocatedisassemblytoolandrepeatproceduretoopenlatchatthebottomofthe
sidepanel.

110

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R E P A I R S

13. Insertdisassemblytoollaterallyintogapatthefront.
14. Carefullyturndisassemblytoolslightlyforwardtoopenthefirstlatch.
15. Movedisassemblytoolupwardsandopentheothertwolatchesthesameway.

16. Atthebackinsertdisassemblytoolintoshadowgapofrightsidepanel.
17. Swiveldisassemblytoolcarefullytoopenfirstlatch.
18. Movedisassemblytoolupwardsandrepeatprocedurefortheother2latches.

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Insertdisassembly
toolatrightangles
only.Otherwisethe
shadowgapcanbedam
aged.

111

R E P A I R S

Closinghandlemust
beopened.

19. Swingupandremoverightsidepanel.

Removeleftsidepanel

20. Insertdisassemblytoolbetweenbottomofleftsidepanel(3)andchassis.
21. Swiveldisassemblytooltilllatchatthefrontopens.
22. Relocatedisassemblytoolandrepeatproceduretoopenlatchatthebottomofthe
sidepanel.

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R E P A I R S

23. Insertdisassemblytoollaterallyintogapatthefront.
24. Carefullyturndisassemblytoolslightlyforwardtoopenthefirstlatch.
25. Movedisassemblytoolupwardsandopentheothertwolatchesthesameway.

26. Atthebackinsertdisassemblytoolintoshadowgapofleftsidepanel.
27. Swiveldisassemblytoolcarefullytoopenfirstlatch.
28. Movedisassemblytoolupwardsandrepeatprocedurefortheother2latches.

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Insertdisassembly
toolatrightangles
only.Otherwisethe
shadowgapcanbedam
aged.

113

R E P A I R S

Closinghandle
shouldbeopened.

29. Swingupandremoveleftsidepanel.

Removecover(2)

1. Removebothcoffeebuttons(11,12)andprints(42)outofholder.
2. Removewiringofcoffeebuttonprintsfromcableguides.

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R E P A I R S

3. Useascrewdrivertorelease4latches.
4. Openclosinghandle.
5. Liftandremovecover(2).

Assemblycheckpoints

Checkifdamper(10)forclosinghandleisinstalledoncover(2).

Forcorrectlayoutofthewirestothecoffeebuttonprints,seeReplacingelectronic
controlboardwithbuttonprintsonpage 116.

Assembleleftsidepanel(3)first.

Insertrightsidepanel(4)intohingesatthetopoftheleftsidepanel.Thenfolddown
rightsidepanelandclicklatches.

Checkthatalllatchesareengaged.

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R E P A I R S

8.8.2 Replacingelectroniccontrolboardwithbuttonprints

Refertopage114forremovingcover(2).

Thereplacement
board(42)is
equippedwithprotec
tivehousingandcover.

116

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R E P A I R S

Removefirst
NTCconnectorfromelectroniccontrolboard,
connectorcablefromflowmeter,
electroniclid(43),
fastonreceptaclesfromelectroniccontrolboard.

Inserttipofscrewdriverbetweenchassis(1)andprotectivecaseofelectroniccontrol
board(42)toreleaselatches.Thenpulloutassembly.

Assemblycheckpoints

Theleftandrightbuttonprints(42)aremarkedwith"L"or"R"foreasyidentification.

Afterassemblychecktheplugarrangementofthemainboard(seeWiring
diagramsonpage 118andfollowing).

Layconnectionwirestobuttonprintsinbracketsandcableguideslikeshown.

Citizservicemanual

Forinstallingand
connectinganew
electroniccontrol
board,theservicetechni
cianmustbeearthedwith
agroundingband.

117

R E P A I R S

8.9 Wiringdiagrams
8.9.1 WiringdiagramsmodelCitiz
Wiringdiagram220V240VIECmodelCitiz,EF483/484

118

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R E P A I R S

Wiringdiagram120VUL(USA/Canada)modelCitiz,EF483/484

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119

R E P A I R S

Wiringdiagram120V127VIEC(Brazil)modelCitiz,EF483/484

120

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R E P A I R S

Wiringdiagram120V127VIEC(Mexico)modelCitiz,EF483/484

Citizservicemanual

121

R E P A I R S

Wiringdiagram110VIEC(Taiwan)modelCitiz,EF483/484

122

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R E P A I R S

Wiringdiagram100VIEC(Japan)modelCitiz,EF483/484

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123

R E P A I R S

8.9.2 WiringdiagramsmodelCitiz&milk,EF 485/486

Wiringdiagram220V240VIECmodelCitiz&milk,EF 485/486

124

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R E P A I R S

Wiringdiagram120VUL(USA/Canada)modelCitiz&milk,EF 485/
486

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125

R E P A I R S

Wiringdiagram120V127VIEC(Brazil)modelCitiz&milk,EF 485/
486

126

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R E P A I R S

Wiringdiagram120V127VIEC(Mexico)modelCitiz&milk,
EF 485/486

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127

R E P A I R S

8.9.3 WiringdiagramsmodelCitiz&Co,EF487/488
Wiringdiagram220V240VIECcoreunit,modelCitiz&Co,EF487/488

128

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R E P A I R S

Wiringdiagram220V240VIECmodelCitiz&Co,EF487/488

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129

F U N C T I O N T E S T S

9
Tosimplifymatters,
themodelCitizwith
coreunit"Crange"is
usedtoexemplifythrough
outthischapter.

F U N C T I O N T E S T S

9.1 Safetyinstructions
Somefunctiontestsareperformedwithanenergized,partlyopenedcoffeemachine.
Dangerofelectrocution!
Mainsvoltageinsidethecoffeemachine.
Donottouchanylivepartwhileperformingtests.

Dangerofburns!
Hotpartsandwaterunderpressureinsidethecoffeemachine.
Donottouchanyhotpartswhilecheckingforleakages!
Alwayswearprotectivegoggles.

9.2 Requiredequipment
9.2.1 Overview
Symbolicillustration
offunctiontestequip
ment.

1) Pressuregauge
(EFRno.16195)
2) Citizpressuregaugeadapter
3) Digitalmultimeter
(forNTCtemperaturesensortest)

130

Citizservicemanual

4) Electronicthermometer
(ordigitalmultimetersuitablefortemper
aturemeasurement)
5) Timer
6) Measuringbeaker
7) Testequipmentforprotectiveearthcon
tinuitytestandprotectiveinsulationtest

F U N C T I O N T E S T S

9.2.2 Citizpressuregaugeadapter

1) Quickactioncouplingforpressure
hose
2) Operatinglever

3) Connectingunit
4) Fixationunit

ThispressuregaugeadapterisdesignedfortheCitizcoffeemachines.
Thepressuregaugeadapterhas2parts:
Aconnectingunit(3)withasealingconethatisinsertedinthecapsulecageofthe
brewingunit.

Ahandactuatedfixationunit(4)tolockandsealthecompletepressuregauge
adapterinthebrewingunit.

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131

F U N C T I O N T E S T S

9.3 Measureflowrate

1) Fillandinsertwatertank.
2) Openclosinghandle.

Thepressureadapter
mustsitfirmlyinthe
capsulebay.

3) Insertconnectingunitofpressure
adapterintocapsulebay.Pushback
sealingconeintocapsulecage.
4) Insertfixationunitofpressureadapter
intocapsulebay.
5) Pressdownoperatinglever.
6) Connectpressurehosetopressure
tester.
7) Placeameasuringcupunderthedrain
hoseofthepressuretester.

132

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F U N C T I O N T E S T S

8) Switchoncoffeemachine.
9) Afterheatingup,pressthe"smallcup"
button.
10)Openthevalveuntilwaterbeginsto
flow.
11)Closethevalveuntilthepressure
gaugeindicates12bar.
Constantlymonitorthepressure
gaugeandifrequiredreadjustthe
valve.Asthetemperature
increases,sodoesthepressure,
readjustthepressureto12bar
whenrequired.
12)Carryoutmeasurementforapprox.
30 sec.
13)Controlmeasuringcup:atleast60
120 mlofwatermustbeinthemeasur
ingcup.
14)Openthevalveandletwaterflowout
ofthepressuretester.

Notices:

Should<60mlleakout,thenthepump
isdefectiveorthereisaleakinthe
watersystem.

Largedeviationsinindicatedpressure
whilemeasuring(4bar)meansthat
thepumpisdefective.

9.4 Pressureandleakagechecks
Checkthefollowingpartsofthecoffeemachineforleakages:
Compactbrewingunit

Hoseconnections

Thermoblock

Pump

Selfprimingdevice
Dangerousmainsvoltageinsidethecoffeemachine!
Donottouchanypartsundervoltagewhilecheckingforleakages!

Dangeroushotpartsunderpressureinsidethecoffeemachine!
Donottouchanyhot/pressurizedpartswhilecheckingforleakages!
Alwayswearprotectivegoggles.

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F U N C T I O N T E S T S

9.4.1 Preparations
Dependingoncore
unitrange,referto
"Disassemblyofcore
unit,Crange"onpage91
or"Disassemblyofcore
unit,Drange"onpage109.

1) Removeleftsidepanelofcoreunit.
2) Insertcoreunitbackintoplatform.
3) Fillandinsertwatertank.
Thepressureadapter
mustsitfirmlyinthe
capsulebay.

4) Insertconnectingunitofpressure
adapterintocapsulebay.Pushback
sealingconeintocapsulecage.
5) Insertfixationunitofpressureadapter
intocapsulebay.
6) Pressdownoperatinglever.
7) Connectpressurehosetopressure
tester.
8) Placeameasuringcupunderthedrain
hoseofthepressuretester.

134

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F U N C T I O N T E S T S

9) Connectmainscable.
10)Switchoncoffeemachine.

9.4.2 Testrun

11)Afterheatingup,pressthe"smallcup"
button.
12)Openthevalveandletthewaterflow
forapproximately10secoutofthe
drainhose.
13)Closethevalvecompletely.Thepres
surestabilizesafterincreasingbriefly
between1619 bar(pressurecheck).
Thepressureincreasesslowlywith
increasingtemperature.Shouldthe
pressureexceed23bar,switchoff
thecoffeemachineandreleasethe
pressurebyopeningthevalve.

Forbettervisibility
useaflashlight.

14)Checkallconnectionsunderpressure
foraudibleandvisibleleaks.
Donotrunthepumpformore
than50secwiththevalveclosed.

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135

F U N C T I O N T E S T S

15) Switchoffthecoffeemachine.
16) Openthevalveandletwaterflowout
ofthepressuretester.

9.5 Measurecoffeetemperature

1) Switchoncoffeemachine.
2) Placeameasuringcuponcupsup
port.

136

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F U N C T I O N T E S T S

3) Afterheatingup,pressthe"smallcup"
buttonforapproximately10sectopre
heatthecoffeeoutletwithhotwater.
4) Emptymeasuringcupandplaceit
backoncupsupport.

5) Insertcapsule(Cosiisbestsuited).

6) Pressthe"smallcup"buttonagain.
7) Waituntilthemeasuringcupcontains
20mlofcoffee.
8) Thenmeasurethecoffeetemperature
approx.510 mmunderthecoffeeout
let.
Thecoffeetemperatureshouldbe
86 C3C(187F5.4F).

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137

F U N C T I O N T E S T S

9.6 Milkfrothertests
Prerequisite
Thedisregardofthis
specificationcan
affectthemeasuring
results.

UsenewlyopenedUHT,fullfatorsemiskimmedmilkatfridgetemperature(+ 8 Ctill
+ 10 C)forthefollowingtestsonly.

9.6.1 Measurehotmilktemperature
Spatteredmilkmay
causeburns.Only
usemilkfrother
withlid.

Prepare240mlhotmilkinmilkfrother(usemixerwithoutspring).

Measuretemperatureimmediatelyafterpreparationinjug.
Themilktemperatureshouldbebetween+60Cand+70C(140Ftill158 F).

9.6.2 Measuremilkfrothratio

Preparecoldmilkfrothoutof120mlmilkinmilkfrother(usewhiskwithspring).

Emptycontentofmilkfrotherintomeasuringbeaker.

Determinetheratiox[%]ofmilkfrothtoliquidmilkwithfollowingformula:

2 H 1
x = H
100
H 1
Approximatevalues:
directafterpreparation .....................................................................................x=250
60secafterpreparation ....................................................................................x=190

138

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F U N C T I O N T E S T S

9.7 NTCtemperaturesensorfunctionality
TheresistanceoftheNTCtemperaturesensormustbewithinadefinedrange,other
wisethetemperatureregulationwillnotworkproperlyandthecoffeemachinewillstay/
gointofailuremode.
AneasywaytocheckthefunctionalityoftheNTCtemperaturesensoristomeasurethe
ohmicresistanceatambienttemperature.Withthismeasurement,mostdefectNTC
temperaturesensorscanbedetected.
Avoidcontamination
ofsensorcontactsur
faceduringhandling.

1) UnplugNTCtemperaturesensorfrom
electroniccontrolboard.
2) RemoveNTCtemperaturesensor
fromthermoblock(refertopage104
andfollowing).

3) Measuretemperatureofsensorbody
(donottoucheithertemperatureor
NTCsensorbyhand).

4) MeasureresistanceofNTCtempera
turesensorbyconnectingamultime
terattheplug.
5) Comparemeasuringvalueswithfol
lowingdiagramortable.

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139

F U N C T I O N T E S T S

NTCDiagram

NTCtemperaturesensor,R/Tcharacteristics

Graph1 ........................................................................................ max.resistancevalue

Graph2 ......................................................................................... min.resistancevalue

Measurementtable
NTCtemperature
[C]
15
20
25
30
35

140

Citizservicemanual

NTCtemperature
[F]
59
68
77
86
95

NTCmin.resistance NTCmax.resistance
[kOhm]
[kOhm]
155.63
168.48
122.41
131.23
97.00
103.00
76.63
82.12
60.90
65.86

F U N C T I O N T E S T S

9.8 Protectiveearth(PE)continuitytest
9.8.1 Whatcoffeemachinehastobetestedandwhen?
Thistestisonlynecessary
forclass1equipment(threewirepowercordwithprotectiveearth)
formodelsCitiz&milk,EF485/486
afterarepairwheneverageneraldisassemblyoftheplatformand/orcoreunitwas
performed.

9.8.2 General
Legalregulation
Incaseofarepair/modificationofthecoffeemachine,therepaircentreisboundbylaw
toprotecttheuser/consumerby
restoringtheregularconditionoftheapplianceand
performingtherespectivetestsaccordingtoEN/IEC603351Safetyofhousehold
andsimilarelectricalappliancesandnationalregulations(e.g.DINVDE0701).

Description
Protectiveearthcontinuitymeasurementsaremadebetweentheprotectiveearth
terminalandconductive,touchablepartsofthecoffeemachinewheredangerous
voltagecouldoccurifthebasicinsulationwastofail.
Thistestassuresthat
theground(earth)connectiondoesnothaveaninterruptionbetweentheplugand
touchable,conductivehousingparts
thepermissiblegroundresistanceofthoseconductive,touchablepartsislessthan
0.3Ohms(withatestcurrentof200mADC).

Testequipment
Specialtestequipmentisneededthatcomplieswiththeregulationstoperformprotec
tiveearthcontinuitymeasurements.Detailedrequirementsandtolerancesmustbeveri
fiedbyyourlocalauthoritiesormeasurementsupplierinanycase.

AskNespressofor
recommendations
abouttestequipment.

Testreport
Forlegalreasonsarepairortestreportshouldbepreparedandfiledwithfollowinginfor
mation
customer(name,address)
typeandserialnumberofcoffeemachine
dateofrepair/test(s)
performedtest(s)/measuringvalue(s)
usedtestequipment
signature

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141

F U N C T I O N T E S T S

9.8.3 Testsequence
Thistestsequenceis
notapplicableforcof
feemachineswith
twowirepowercords(with
outgroundpin).

Dangerofelectrocution!
Donotpluginthecoffeemachineduringtheprotectiveearthcontinuity
test.
Readandobservesafetyinstructionsinusermanualoftestequipment.

1) Connectblackmeasuringcableto
groundpinofpowerplugwithanalli
gatorclip(exampleshown:Swiss
powerplug).
Symbolicillustration
oftestequipment.

2) Switchontestequipmentandselect
protectiveearthcontinuitytest.

Thecoffeemachine
Citiz&Cohas2test
holestocheckboth
thermoblocks.

TestholesonbottomofCitiz/Citiz&milk/Citiz&Coplatforms

3) Inserttipofredtestprobeintesthole
andtouchthermoblock.
4) Press"measure"buttonandreadoff
displayedresistance.
Theresistancemustbelowerthan
0.3 Ohm.
5) Fillinmeasuredvalue(s)inatest
report.

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F U N C T I O N T E S T S

Donotdamage
insidecoatingof
milkfrotherjugwith
theprobetip.

Additionaltestforcoffeemachine
Citiz&milk:
1) Touchuppermetallicpartofmilk
frotherwithredtestprobe.
2) Press"measure"buttonandreadoff
displayedresistance.
3) Repeatmeasurementonanother
metallicspotofmilkfrotherforverifica
tion.
Theresistancemustbelowerthan
0.3 Ohm.
4) Fillinmeasuredvalue(s)inatest
report.

9.8.4 Whattodoiftheprotectiveearthcontinuitytestfails

Check/measuregroundconnectioninplatform(refertopage75).

Check/measuregroundconnectiononmilkfrotherconnector(refertopage73and
page124forwiringdiagram).Replacemilkfrotherconnectorifnecessary.

Cleangroundcontactonmilkfrother.Measureresistancebetweengroundcontact
andjugofmilkfrother.Replacemilkfrotherifnecessary.

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F U N C T I O N T E S T S

9.9 Protectiveinsulationtest
9.9.1 Whatcoffeemachineshavetobetestedandwhen?
Thistestisnecessary
forclass1and2equipment(with/withoutprotectiveearth)
afterarepairwheneverageneraldisassemblyoftheplatformand/orcoreunitwas
performed.

9.9.2 General
Legalregulation
Incaseofarepair/modificationofthecoffeemachine,therepaircentreisboundbylaw
toprotecttheuser/consumerby
restoringtheregularconditionoftheapplianceand
performingtherespectivetestsaccordingtoEN/IEC603351Safetyofhousehold
andsimilarelectricalappliancesandnationalregulations(e.g.DINVDE0701).

Description
Theinsulationtest
assuresthatwiringandinsulationofthecoffeemachinefullfillthenormativerequire
mentsafterarepair,
ratestheinsulationcapabilityofthecoffeemachine,
isaverydangeroustestbecauseofahightestvoltage(500VDC).
Fortheinsulationtest,phaseandneutralwireareshuntedatthepowerplug.Thena
testvoltageisappliedbetweenphase/neutralandselectedpartsofthecoffeemachine.

Testequipment
AskNespressofor
recommendations
abouttestequipment.

Specialtestequipmentisneededthatcomplieswiththeregulationstoperforminsula
tionandwithstandingvoltagetests.Detailedrequirementsandtolerancesmustbeveri
fiedwithyourlocalauthoritiesormeasurementsupplierinanycase.
Ideallythetestequipmenthasanationalpowersocketfortesting,sothatthecoffee
machinecanpluggedindirectly.Otherwiseaspecialshuntisnecessarytoconnectthe
phaseandneutralpinofthecoffeemachinespowerplug.

Testreport
Forlegalreasonsarepairortestreportshouldbepreparedandfiledwithfollowinginfor
mation
customer(name,address)
typeandserialnumberofcoffeemachine
dateofrepair/test(s)
performedtest(s)/measuringvalue(s),testpoints
usedtestequipment
signature

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F U N C T I O N T E S T S

9.9.3 Testsequence
Dangerofelectricalshock/shortcircuit!
Donotpluginthecoffeemachineduringinsulationtest.

Dangerofelectricalshock!
Donottouchtipoftestprobes.
Donottouchmetallicpartsofcoffeemachineduringtest.
Readandobservesafetyinstructionsinusermanualoftestequipment.
ASwisspowerplugis
shownhereasan
example.

1) Connectthephaseandneutralpinof
thepowerplugtogetherwithatest
adapter(procuredbytherepair
centre).
2) Connecttheblackmeasuringcableto
thetestadapter(seeimage).
3) TurntheONOFFmachine'smain
switchonpositionI(ON).

Useashortcircuit
plugorspecialalliga
torclipsetc.assub
stituteforthistestadapter.

Symbolicillustration
oftestequipment.

4) Switchontestequipmentandselect
aninsulationtestvoltageof500VDC.

Sometestequipment
displaystestpassed
orfailedinsteadof
theinsulationresistance.

5) Touchclosinghandlewithredtest
probe.
6) Press"measure"button.
7) Readoffdisplayedinsulationresist
anceortestresult.
Theinsulationresistancemustbe
higherthan300 kOhm
(300,000 Ohm).

Citizservicemanual

145

F U N C T I O N T E S T S

Thecoffeemachine
Citiz&Cohas2test
holestocheckboth
thermoblocks.

TestholesonbottomofCitiz/Citiz&milk/Citiz&Coplatforms

8) Inserttipofredtestprobeintesthole
andtouchthermoblock.
9) Press"measure"button.
10) Readoffdisplayedinsulationresist
anceortestresult.
Theinsulationresistancemustbe
higherthan300 kOhm
(300000 Ohm).
11) Switchofftestequipment.
12) Shortredwithblacktestprobeto
makesurethattestvoltageisdis
charged.
13) Fillinresultsinatestreport.

Additionaltestsforcoffeemachine
Citiz&milk:
1) Touchuppermetallicpartofmilk
frotherwithredtestprobe.
2) Press"measure"button.
3) Readoffdisplayedinsulationresist
anceortestresult.

146

Citizservicemanual

F U N C T I O N T E S T S

4) Removemilkfrotherfromplatform.
5) Insertredtestprobeincentralopening
ofmilkfrotherconnector(groundcon
nection).
6) Press"measure"button.
7) Readoffdisplayedinsulationresist
anceortestresult.
8) Switchofftestequipment.
9) Shortredwithblacktestprobeto
makesurethattestvoltageisdis
charged.
10)Fillinresultintestreport.

9.9.4 Whattodoiftheinsulationtestfails
Riskofdamage!
Asparkovercandamagetheelectroniccontrolboardandsensorsetc.

Assumethatthecoffeemachineisdefectafterafailedinsulationtest.

Checkwiringandlocatefault.Afterfaultclearanceproceedwithtroubleshooting
checklist(seepage49).

Incaseofdoubtaninsultationtestonthemilkfrotheralonecanbecarriedouton
thecoffeemachineCitiz&milk:touchphaseandneutralcontactsatthebottomwith
onetestprobesuccessivelyandthemetallicupperpartwiththeothertestprobe.
Ifinsulationtestfails,replacemilkfrother.

Citizservicemanual

147

E X P L O S I O N D R A W I N G S

1 0 E X P L O S I O N D R A W I N G S
10.1ModelCitiz,coreunitDrange(EF483)

148

Citizservicemanual

E X P L O S I O N D R A W I N G S

10.2 ModelCitiz,coreunitCrange(EF484)

Citizservicemanual

149

E X P L O S I O N D R A W I N G S

10.3 ModelCitiz&milk,coreunitDrange(EF485)

150

Citizservicemanual

E X P L O S I O N D R A W I N G S

10.4 ModelCitiz&milk,coreunitCrange(EF486)

Citizservicemanual

151

E X P L O S I O N D R A W I N G S

10.5 ModelCitiz&Co,coreunitDrange(EF487)

152

Citizservicemanual

E X P L O S I O N D R A W I N G S

10.6 ModelCitiz&Co,coreunitCrange(EF488)

Citizservicemanual

153

P A R T S L I S T

1 1 P A R T S L I S T
Pos.
1
1
2
2
3
4
3
4
3
4
3
4

Component

7
8
8
9
10
11
12
11
13
14
14

ChassisA
ChassisB
CoverA
CoverB
SidepanelAleftIvory(old:CreamyWhite)
SidepanelArightIvory(old:CreamyWhite)
SidepanelAleftBlack(old:PianoBlack)
SidepanelArightBlack(old:PianoBlack)
SidepanelBleftGrey(Slate)
SidepanelBrightGrey(Slate)
SidepanelBleftRed(old:RetroRed)
SidepanelBrightRed(old:RetroRed)
OutletBspare,containing
FrontCover(1x)
OutletBchrome(1x)
OutletAChrome
Wastewaterspare,containing
WastewaterA+B(1x)
Cupsupportstop(2x)
CapsuleContainerA+B
CupsupportA
CupsupportB
Blind
DamperMBUclosinghandle
EspressoButtonA
CoffeeButtonA
CoffeeButtonB
SteamCover
TMBU
TMBU

15

Thermobloc230V

15

Thermobloc120V(USA)

15

Thermobloc120V(Brasilien/Taiwan)

15

Thermobloc120V(Mexico)

15

Thermobloc230V

15

Thermobloc120V(USA)

15

Thermobloc120V(Brasilien/Mexico)

15

Thermobloc100V

15

Thermobloc230V

5
5
6

154

Citizservicemanual

Remark

HandleA
HandleB
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC
Completeassemblyincl.support,completewiring
(safety),withNTC

P A R T S L I S T

Pos.

Component

15

Thermobloc230V

18

Pump230V

18

Pump120V

18

Pump100V

18

Pump127VIEC

19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
33
34
35
36
37
38
39
40
41
42
42
42
42
43
44
44
45
45
46
46
46
46
46
46
47
48
48

Thermostat
ClipThermostat
Pumpsupportupside
Pumpsupportdownside
Pumpconnector90
Oring5,28x1,78
Pumpcover
APD
FlowmeterFHKSC124.524VDC,513mA
HosePumpAPD
HoseTBTMBU
Tubeguiding
AnglehoseFMin
AnglehoseFMPump
AnglehoseAPDout
AnglehoseAPDoutM4
Connectorclip5mm
Connectorclip4mm
Oring3.40x1.90
Hoseconnector55
Isolationspoutangular
NTC(Cablelength=160mm)
PTScrewTorxK30x12
PTScrewOvalK30x12
ElectronicControlBoardM1+3220240V50/60Hz
ElectronicControlBoardM1+3120127V50/60Hz
ElectronicControlBoardM1+3100110V50/60Hz
ElectronicControlBoardM4220240V50/60Hz
Electroniclid
Watertank1
Watertank4
Watertank1cover
Watertank4cover
Driptray1
Driptray1
Driptray1
Driptray1
Driptray1
Driptray1
Rubberfeet(Driptray1)
Driptray3
Driptray4

Remark
Completeassemblyincl.support,completewiring
(safety),withNTC
Incl.thermostatandbothwires,pumpcover,pumpsup
ports,90angle.Invensys,noCeme,noSysko
Incl.thermostatandbothwires,pumpcover,pumpsup
ports,90angle.Invensys,noCeme,noSysko
Incl.thermostatandbothwires,pumpcover,pumpsup
ports,90angle.Invensys,noCeme,noSysko
Incl.thermostatandbothwires,pumpcover,pumpsup
ports,90angle.Invensys,noCeme,noSysko

Complete
(BirdyFS:5.6V,45mA)newstandard
Deliverywithoutorings(youcanloosethem)
Deliverywithoutorings(youcanloosethem)

AlsopartofTBspareassembly
AlsopartofTBspareassembly

Incl.housing
Incl.housing
Incl.housing
Incl.housing

Nespresso(inc.rubberfeet)
Krups(incl.rubberfeet)
Turmix(incl.rubberfeet)
DeLonghi(incl.rubberfeet)
Magimix(incl.rubberfeet)
Koenig(incl.rubberfeet)

Citizservicemanual

155

P A R T S L I S T

Pos.
49
49
49
49
49
49
50
50
50
51
51
51
52
53
53
54
54
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55
55

156

Component
DripGridA1
DripGridB1
DripgridA3
DripgridB3
DripgridA4
DripgridB4
Baseplate1top
Baseplate3top
Baseplate4top
Baseplate1bottom
Baseplate3bottom
Baseplate4bottom
Rubberfeet
Watertankconnector1
Watertankconnector4
ON/OFFswitchincl.support(spareparts)
ON/OFFswitchincl.support(spareparts)
PowersupplycordJP2pol
ConnectioncableUL1
Connectioncable230Vcountryspec.M1(SEV)
Connectioncable230Vcountryspec.M1(AU)
Connectioncable230Vcountryspec.M1(IL)
Connectioncable230Vcountryspec.M1(UK)
Connectioncable230Vcountryspec.M1(Cebec)
Connectioncable230Vcountryspec.M1(AR)
Connectioncable230Vcountryspec.M1(KR)
Connectioncable230Vcountryspec.M1(ZA220V)
Connectioncable230Vcountryspec.M1(CN)
Connectioncable230Vcountryspec.M1(SG)
PowersupplycordTW3pol
Connectioncable230Vcountryspec.M1(BR220V)
PowersupplycordBR3pol
PowersupplycordBR3pol
ConnectioncableULM3countryspec
ConnectioncableULUS/MXM3
Connectioncable230Vcountryspec.M3(ZA)
Connectioncable230Vcountryspec.M3(BR220V)
Connectioncable230Vcountryspec.M3(UK)
Connectioncable230Vcountryspec.M3(AR)
Connectioncable230Vcountryspec.M3(AU)
Connectioncable230Vcountryspec.M3(SEV)
Connectioncable230Vcountryspec.M3(CN)
Connectioncable230Vcountryspec.M3(Cebec)
Connectioncable230Vcountryspec.M3(IL)
Connectioncable230Vcountryspec.M3(KR)
Connectioncable230Vcountryspec.M3(SG)
Connectioncable230Vcountryspec.M4(SEV)
Connectioncable230Vcountryspec.M4(Cebec)
Connectioncable230Vcountryspec.M4(UK)
Connectioncable230Vcountryspec.M4(AU)
Connectioncable230Vcountryspec.M4(IL)
Connectioncable230Vcountryspec.M4(AR)

Citizservicemanual

Remark

Inc.rubberfeet
Inc.rubberfeet
Inc.rubberfeet
Inc.rubberfeet
Inc.rubberfeet
Inc.rubberfeet
Incl.filter&seal
Incl.filter&seal
2pol
1polnewmarquardt
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation

P A R T S L I S T

Pos.
55
55
55
55
56
56
56
57
58
59
59
60
61
62
63
64
65
66
69
70
71
72

Component
Connectioncable230Vcountryspec.M4(SG)
Connectioncable230Vcountryspec.M4(ZA)
Connectioncable230Vcountryspec.M4(BR220V)
Connectioncable230Vcountryspec.M4(CN)
CablebracketUL2pol
CablebracketUL3pol
CablebracketIEC3pol
OtterconnectorCS7
Cupstorage
Aeroccino3220240V50/60Hz
Aeroccino3120127V50/60Hz
Mixer(hotmilk)
Whisk(foam)
AeroccinoLidincl.seal
Anglehosewater4
Anglehoseventing4
AngleharddoubleM4
Tanksnaphook
Connectionisolation
DoubleTab4.8Sn
CablefixationTB
Coverstopper

Remark
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation
Incl.receptacleandisolation

Citizservicemanual

157

N O T E S

1 2 N O T E S

158

Citizservicemanual