Service Catalogue For Amadeus Training
Service Catalogue For Amadeus Training
Service Catalogue For Amadeus Training
Table of Contents
Amadeus Training Services ............................................................................................................ 3 Training Venues ............................................................................................................................... 4 Amadeus Gatwick Training Centre ............................................................................................ 4 Amadeus Chester Training Centre ............................................................................................ 4 Edinburgh Training and Conference Centre ............................................................................ 4 Training Styles .................................................................................................................................. 5 Amadeus e-Learning ................................................................................................................... 5 Instructor-led virtual training ....................................................................................................... 5 Recorded demonstrations ........................................................................................................... 5 Traditional classroom training .................................................................................................... 5 Customised programs ................................................................................................................. 5 Training Consultancy ....................................................................................................................... 6 Training Portfolio .............................................................................................................................. 7 Basic ............................................................................................................................................... 7 Intermediate .................................................................................................................................. 9 Advanced ....................................................................................................................................... 9 Expert and Specialised .............................................................................................................. 10
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Training Venues
In order to reach as many customers as possible, we offer training at 3 venues across the UK. We are able to offer the full range of courses at each venue reducing travel costs and time away from the office.
2 fully equipped 12 delegate training rooms Within walking distance of local amenities Good public transport links Wide selection of local hotels
1 fully equipped 8 delegate training room Within walking distance of local amenities Good public transport links Wide selection of local hotels
Flexible training facilities based on demand Within walking distance of local amenities Good public transport links Wide selection of local hotels Breakfast and lunch included
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Training Styles
With the speed of change in the industry and customer demand, a greater knowledge of GDS functionality and tools is needed to provide a higher level of customer service for your clients and keep them coming back for more. To help our customers provide continuous agent training and development, Amadeus versatile training portfolio offers a wide range of options, enabling our customers to develop and retain talented staff by building skills and experience.
Amadeus e-Learning These self-paced tutorials offer our customers the flexibility of learning at a time and place convenient to them.
Instructor-led virtual training These online bite-size sessions are designed to enhance customer knowledge from the comfort of their own desks.
Recorded demonstrations These online videos provide our customers with an overview of selected Amadeus products.
Traditional classroom training Providing the highest level of functional knowledge, classroom training offers customers the ability to interact face-to-face with our expert trainers.
Customised programs We understand that customers will have specific training requirements from time to time. Amadeus is able to offer customised training programmes delivered at any of our training centres or customer premises.
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Training Consultancy
To ensure the highest level of productivity and customer service, it is important ensure your team has the right level of knowledge to achieve the best results. It is therefore important to regularly conduct knowledge audits to identify possible gaps and specific training requirements. Following the outline process below, our Amadeus training consultants can provide a completely customised training solution.
Initial face to face meeting With managers and team leaders to identify required knowledge levels
Existing knowledge testing To assess the existing knowledge levels of team members
Analysis of results and creation of training path Identify knowledge gaps and training requirements
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Training Portfolio
Basic Course Passport into Travel
Description Introduction to the travel industry and the GDS world Basic Amadeus reservations functionality with no previous GDS experience
Amadeus Introduction to Reservations in Cryptic Mode Amadeus Introduction to Reservations in Graphical mode Amadeus Conversion for Reservations in Cryptic Mode (Leisure Travel) Amadeus Conversion for Reservation in Cryptic mode Using Profiles (Business Travel) Amadeus Ticketless Access
Classroom
Classroom
Classroom
Classroom
How to use the Ticketless Access functionality How to propose and manage Offers
Amadeus Offers
Reservations Essentials for Travel Agents (Cryptic) Reservations Essentials for Travel Agents (Graphic) Amadeus Introduction to Car and Hotel reservations in Graphical Mode Amadeus Car and Hotel Reservations in Cryptic and Graphical Modes Amadeus Cruise
Basic Amadeus reservations functionality with no previous GDS experience Basic Amadeus reservations functionality with no previous GDS experience Basic Car and Hotel functionality with Amadeus reservations experience
e-Learning
Classroom
Classroom
Virtual
Cruise reservations functionality with no previous Amadeus experience Graphical car functionality with Amadeus reservations experience
Virtual
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Virtual
Graphical hotel functionality with Amadeus reservations experience Basic ticketing functionality with no previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience
Amadeus Introduction to Ticketing in Graphical Mode Amadeus Ticketing Essentials Amadeus Ticketing First Issue in Cryptic Mode Amadeus Ticketing Exchange, Void and Revalidation in Cryptic mode Amadeus Air Ticket Refunds in Cryptic Mode Amadeus Electronic Miscellaneous Document (EMD) - Basic level Amadeus Ticketing Essentials (Cryptic)
Classroom
Classroom
Virtual
Virtual
Virtual
Basic ticketing functionality with previous GDS experience Basic ticketing functionality with previous GDS experience
e-Learning
e-Learning
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Intermediate Course Amadeus Group Booking Creation in Cryptic Mode Amadeus Customer Profile Creation and Maintenance in Cryptic Amadeus Eurostar Reservations in Cryptic mode Amadeus electronic miscellaneous document (EMD) - Intermediate level Amadeus for Supervisors in Cryptic Mode Amadeus PNR Management for Supervisors Amadeus Smart Key creation and Maintenance for Supervisors Amadeus User Management (LSA) and Queue Maintenance for Supervisors Amadeus Master Pricer Expert (Command Page) Focus on Fares Amadeus Ticketing Exchange in Cryptic mode (Intermediate)
Description Group reservations functionality for existing Amadeus users Profile functionality for existing Amadeus users Eurostar functionality for existing Amadeus users EMD functionality for existing Amadeus users Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality to assist with the set up and administration of the office. Suitable for Supervisors/Team Leaders Functionality for existing Amadeus users Functionality for existing Amadeus users More complex functionality for existing Amadeus users
Virtual
e-Learning
Classroom
Virtual
Virtual
Virtual
Description Advanced functionality for existing Amadeus users Advanced functionality to manage Cat35 fares for existing Amadeus users Advanced functionality for existing Amadeus users
Amadeus FareXpert Mark Up Classroom and Distribution (Cat35) Amadeus Ticket Changer in Cryptic Mode Virtual/eLearning
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Description Manage airline contracts using this specialised tool for existing Amadeus users Rules set up and management using this specialised tool for existing Amadeus users Learning how to reduce the instances of ADMs for existing Amadeus users Functionality and administration of the specialised tool for TMC or Corporation staff
Quality Control Administration Focus on Agency Debit Memos Amadeus e-Travel Management
Classroom
Classroom
Classroom
For all terms and conditions, course information and bookings; go to the Amadeus eLearning website. If you have a user name and password for e-Learning, log in using this URL: http://www.alc.amadeus.com/ilearn/en/learner/jsp/login.jsp?site=NMC+UK
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