MODULE III EMOTIONAL POWER

INTRODUCTION TO EI

INTELLIGENCE:

BRAIN

Emotional intelligence (EI) is t e a!ilit" to i#enti$"% assess% an# cont&ol t e emotions o$ onesel$% o$ ot e&s% an# o$ g&o'(s) We all a*e #i$$e&ent (e&sonalities% #i$$e&ent +ants an# nee#s% an# #i$$e&ent +a"s o$ s o+ing o'& emotions) Na*igating t &o'g t is all
ta,es tact an# cle*e&ness - es(eciall" i$ +e o(e to s'ccee# in li$e) T is is + e&e emotional intelligence !ecomes im(o&tant) Emotional intelligence is t e a!ilit" to &ecogni.e "o'& emotions% 'n#e&stan# + at t e"/&e telling "o'% an# &eali.e o+ "o'& emotions a$$ect (eo(le a&o'n# "o') Emotional intelligence also in*ol*es "o'& (e&ce(tion o$ ot e&s: + en "o' 'n#e&stan# o+ t e" $eel% t is allo+s "o' to manage &elations i(s mo&e e$$ecti*el") Peo(le +it ig emotional intelligence a&e 's'all" s'ccess$'l in most t ings t e" #o) W "0 Beca'se t e"/&e t e ones t at ot e&s +ant on t ei& team) W en (eo(le +it ig EI sen# an email% it gets ans+e&e#) W en t e" nee# el(% t e" get it) Beca'se t e" ma,e ot e&s $eel goo#% t e" go t &o'g li$e m'c mo&e easil" t an (eo(le + o a&e easil" ange&e# o& '(set) C a&acte&istics o$ Emotional Intelligence Daniel Goleman% an Ame&ican (s"c ologist% #e*elo(e# a $&ame+o&, o$ $i*e elements t at #e$ine emotional intelligence: PER1ONAL COMPETENCE 1. 1el$2A+a&eness - Peo(le +it ig emotional intelligence a&e 's'all" *e&" sel$2a+a&e) T e" 'n#e&stan# t ei& emotions% an# !eca'se o$ t is% t e" #on/t let t ei& $eelings &'le t em) T e"/&e con$i#ent - !eca'se t e" t&'st t ei& int'ition an# #on/t let t ei& emotions get o't o$ cont&ol) T e"/&e also +illing to ta,e an onest loo, at t emsel*es) T e" ,no+

t ei& st&engt s an# +ea,nesses% an# t e" +o&, on t ese a&eas so t e" can (e&$o&m !ette&) Man" (eo(le !elie*e t at t is sel$2 a+a&eness is t e most im(o&tant (a&t o$ emotional intelligence) Emotional A+a&eness :&ecogni.ing one/s emotions an# t ei& e$$ect Acc'&ate 1el$2assessment: ,no+ing one/s st&engt s an# limits 1el$2con$i#ence: ca(a!ilities A st&ong sense o$ one/s sel$2+o&t an#

2.

1el$2Reg'lation - T is is t e a!ilit" to cont&ol emotions an# im('lses) Peo(le + o sel$2&eg'late t"(icall" #on/t allo+ t emsel*es to !ecome too ang&" o& 3ealo's% an# t e" #on/t ma,e im('lsi*e% ca&eless #ecisions) T e" t in, !e$o&e t e" act) C a&acte&istics o$ sel$2&eg'lation a&e t o'g t$'lness% com$o&t +it c ange% integ&it"% an# t e a!ilit" to sa" no) 1el$2cont&ol: 4ee(ing #is&'(ti*e emotions an# im('lses in c ec, T&'st+o&t iness: Maintaining stan#a&#s o$ onest" an# integ&it" Conscientio'sness: Ta,ing &es(onsi!ilit" (e&$o&mance A#a(ta!ilit": 5le6i!ilit" in an#ling c ange Inno*ation: Being com$o&ta!le +it ne+ in$o&mation $o& (e&sonal

no*el i#eas% a((&oac es an#

3.

Moti*ation - Peo(le +it a ig #eg&ee o$ emotional intelligence a&e 's'all" moti*ate#) T e"/&e +illing to #e$e& imme#iate &es'lts $o& long2te&m s'ccess) T e"/&e ig l" (&o#'cti*e% lo*e a c allenge% an# a&e *e&" e$$ecti*e in + ate*e& t e" #o) Ac ie*ement #&i*e: 1t&i*ing to im(&o*e o& meet a stan#a&# o$ e6cellence Commitment: Aligning +it t e goals o$ t e g&o'( o& o&gani.ation Initiati*e: Rea#iness to act on o((o&t'nities O(timism: Pe&sistence in ('&s'ing goals #es(ite o!stacles an# set!ac,s

1ocial com(etence
4. Em(at " - T is is (e& a(s t e secon#2most im(o&tant element o$ emotional intelligence) Em(at " is t e a!ilit" to i#enti$" +it an# 'n#e&stan# t e +ants% nee#s% an# *ie+(oints o$ t ose a&o'n# "o')

Peo(le +it em(at " a&e goo# at &ecogni.ing t e $eelings o$ ot e&s% e*en + en t ose $eelings ma" not !e o!*io's) As a &es'lt% em(at etic (eo(le a&e 's'all" e6cellent at managing &elations i(s% listening% an# &elating to ot e&s) T e" a*oi# ste&eot"(ing an# 3'#ging too 7'ic,l"% an# t e" li*e t ei& li*es in a *e&" o(en% onest +a") Un#e&stan#ing ot e&s: sensing ot e&s/ $eelings an# (e&s(ecti*es% ta,ing an acti*e inte&est in t ei& conce&ns De*elo(ing ot e&s: 1ensing ot e&s #e*elo(ment nee#s an# !olste&ing t ei& a!ilities 1e&*ice o&ientation: Antici(ating% &ecogni.ing% an# meeting c'stome&s/ nee#s Le*e&aging #i*e&sit": C'lti*ating o((o&t'nities t &o'g #i$$e&ent ,in#s o$ (eo(le Political A+a&eness: Rea#ing a g&o'(/s emotional c'&&ents an# (o+e& &elations i(s 1ocial 1,ills - It/s 's'all" eas" to tal, to an# li,e (eo(le +it goo# social s,ills% anot e& sign o$ ig emotional intelligence) T ose +it st&ong social s,ills a&e t"(icall" team (la"e&s) Rat e& t an $oc's on t ei& o+n s'ccess $i&st% t e" el( ot e&s #e*elo( an# s ine) T e" can manage #is('tes% a&e e6cellent comm'nicato&s% an# a&e maste&s at !'il#ing an# maintaining &elations i(s) In$l'ence: Wiel#ing e$$ecti*e tactics $o& (e&s'asion Comm'nication: Listening o(enl" an# sen#ing con*incing messages Con$lict management: Negotiating an# &esol*ing #isag&eements Lea#e&s i(: Ins(i&ing an# g'i#ing in#i*i#'als an# g&o'(s C ange Catal"st: Initiating o& managing c ange B'il#ing !on#s: N'&t'&ing inst&'mental &elations i(s Colla!o&ation an# coo(e&ation: Wo&,ing +it ot e&s to+a&# s a&e# goals Team ca(a!ilities: c&eating g&o'( s"ne&g" in ('&s'ing collecti*e goals

As "o'/*e (&o!a!l" #ete&mine#% emotional intelligence can !e a ,e" to s'ccess in "o'& li$e - es(eciall" in "o'& ca&ee&) T e a!ilit" to manage (eo(le an# &elations i(s is *e&" im(o&tant in all lea#e&s% so #e*elo(ing an#

'sing "o'& emotional intelligence can !e a goo# +a" to s o+ ot e&s t e lea#e& insi#e o$ "o') A B&ie$ 8isto&" o$ Emotional Intelligence

9:;<s - E#+a&# T o&n#i,e #esc&i!es t e conce(t o$ =social intelligence= as t e a!ilit" to get along +it ot e& (eo(le) 9:><s - Da*i# Wec sle& s'ggests t at a$$ecti*e com(onents o$ intelligence ma" !e essential to s'ccess in li$e) 9:?<s - 8'manistic (s"c ologists s'c as A!&a am Maslo+ #esc&i!e o+ (eo(le can !'il# emotional st&engt ) 9:@? 2 8o+a&# Ga&#ne& ('!lis es The Shattered Mind% + ic int&o#'ces t e conce(t o$ m'lti(le intelligences) 9:A? 2 Wa"ne Pa"ne int&o#'ces t e te&m emotional intelligence in is #octo&al #isse&tation entitle# =A st'#" o$ emotion: #e*elo(ing emotional intelligenceB sel$2integ&ationB &elating to $ea&% (ain an# #esi&e (t eo&"% st&'ct'&e o$ &ealit"% (&o!lem2sol*ing% cont&actionCe6(ansion% t'ning inCcoming o'tCletting go))= 9:A@ - In an a&ticle ('!lis e# in Mensa Magazine% 4eit Beasle" 'ses t e te&m =emotional 7'otient)= It as !een s'ggeste# t at t is is t e $i&st ('!lis e# 'se o$ t e te&m% alt o'g Re'*en Ba&2On claims to a*e 'se# t e te&m in an 'n('!lis e# *e&sion o$ is g&a#'ate t esis) 9::< - Ps"c ologists Pete& 1alo*e" an# Do n Ma"e& ('!lis t ei& lan#ma&, a&ticle% =Emotional Intelligence%= in t e 3o'&nal Imagination, Cognition, and Personality) 9::? 2 T e conce(t o$ emotional intelligence is (o('la&i.e# a$te& ('!lication o$ (s"c ologist an# Ne+ Eo&, Times science +&ite& Daniel GolemanFs !oo, Emotional Intelligence: Why It Can Matter More Than IQ )

IG INTELLIGENCE GUOTIENT An intelligence 7'otient% o& IG% is a sco&e #e&i*e# $&om one o$ se*e&al stan#a&#i.e# tests #esigne# to assess intelligence) T e a!!&e*iation =IG= comes $&om t e Ge&man te&m Intelligen.2G'otient% o&iginall" coine# !" (s"c ologist William 1te&n) W en mo#e&n IG tests a&e #e*ise#% t e mean (a*e&age) sco&e +it in an age g&o'( is set to 9<< an# t e stan#a&# #e*iation (1D) almost al+a"s to 9?% alt o'g t is +as not al+a"s so isto&icall")T 's% t e intention is t at a((&o6imatel" :?H o$ t e (o('lation sco&es +it in t+o 1Ds o$ t e mean% i)e) as an IG !et+een @< an# 9;<) IG sco&es a*e !een s o+n to !e associate# +it s'c $acto&s as mo&!i#it" an# mo&talit"%IJK (a&ental social stat's an#% to a s'!stantial #eg&ee% (a&ental IG) W ile t e e&ita!ilit" o$ IG as !een in*estigate# $o& nea&l" a cent'&"% t e&e is still #e!ate a!o't t e signi$icance o$ e&ita!ilit" estimatesan# t e mec anisms o$ in e&itance

IG sco&es a&e 'se# as (&e#icto&s o$ e#'cational ac ie*ement% s(ecial nee#s% 3o! (e&$o&mance an# income) T e" a&e also 'se# to st'#" IG #ist&i!'tions in (o('lations an# t e co&&elations !et+een IG an# ot e& *a&ia!les) 1G 1OCIAL INTELLIGENCE 1ocial intelligence #esc&i!es t e e6cl'si*el" 'man ca(acit" to e$$ecti*el" na*igate an# negotiate com(le6 social &elations i(s an# en*i&onments)I9K Ps"c ologist an# (&o$esso& at t e Lon#on 1c ool o$ Economics Nic olas 8'm( &e" !elie*es it is social intelligence o& t e &ic ness o$ o'& 7'alitati*e li$e% &at e& t an o'& 7'antitati*e intelligence% t at t&'l" ma,es 'mans + at t e" a&e - $o& e6am(le + at it/s li,e to !e a 'man !eing li*ing at t e cent&e o$ t e conscio's (&esent% s'&&o'n#e# !" smells an# tastes an# $eels an# t e sense o$ !eing an e6t&ao&#ina&" meta( "sical entit" +it (&o(e&ties + ic a&#l" seem to !elong to t e ( "sical +o&l#)IJK 1ocial scientist Ross 8one"+ill !elie*es social intelligence is an agg&egate# meas'&e o$ sel$ an# social a+a&eness% e*ol*e# social !elie$s an# attit'#es% an# a ca(acit" an# a((etite to manage com(le6 social c ange) A (e&son +it a ig social intelligence 7'otient (1G) is no !ette& o& +o&se t an someone +it a lo+ 1G% t e" 3'st a*e #i$$e&ent attit'#es% o(es% inte&ests an# #esi&es)I;K 1ocial intelligence acco&#ing to t e o&iginal #e$inition o$ E#+a&# T o&n#i,e% is =t e a!ilit" to 'n#e&stan# an# manage men an# +omen% !o"s an# gi&ls% to act +isel" in 'man &elations=)I>K It is e7'i*alent to inte&(e&sonal intelligence% one o$ t e t"(es o$ intelligences i#enti$ie# in 8o+a&# Ga&#ne&/s T eo&" o$ m'lti(le intelligences% an# closel" &elate# to t eo&" o$ min#)Icitation nee#e#K 1ome a't o&s a*e &est&icte# t e #e$inition to #eal onl" +it ,no+le#ge o$ social sit'ations% (e& a(s mo&e (&o(e&l" calle# social cognition o& social ma&,eting intelligence% as it (e&tains to t&en#ing socio2(s"c ological a#*e&tising an# ma&,eting st&ategies an# tactics) Acco&#ing to 1ean 5oleno% 1ocial intelligence is a (e&sonFs com(etence to com(&e en# is o& e& en*i&onment o(timall" an# &eact a((&o(&iatel" $o& sociall" s'ccess$'l con#'ct) 8o+ to Im(&o*e Eo'& Emotional Intelligence T e goo# ne+s is t at emotional intelligence CAN !e ta'g t an# #e*elo(e#) Man" !oo,s an# tests a&e a*aila!le to el( "o' #ete&mine "o'& c'&&ent EI% an# i#enti$" + e&e "o' ma" nee# to #o some +o&,) Eo' can also 'se t ese ti(s:

O!se&*e o+ "o' &eact to (eo(le) Do "o' &'s to 3'#gment !e$o&e "o' ,no+ all o$ t e $acts0 Do "o' ste&eot"(e0 Loo, onestl" at o+

"o' t in, an# inte&act +it ot e& (eo(le) T&" to ('t "o'&sel$ in t ei& (lace% an# !e mo&e o(en an# acce(ting o$ t ei& (e&s(ecti*es an# nee#s) Loo, at "o'& +o&, en*i&onment) Do "o' see, attention $o& "o'& accom(lis ments0 8'milit" can !e a +on#e&$'l 7'alit"% an# it #oesn/t mean t at "o'/&e s " o& lac, sel$2con$i#ence) W en "o' (&actice 'milit"% "o' sa" t at "o' ,no+ + at "o' #i#% an# "o' can !e 7'ietl" con$i#ent a!o't it) Gi*e ot e&s a c ance to s ine - ('t t e $oc's on t em% an# #on/t +o&&" too m'c a!o't getting (&aise $o& "o'&sel$) Do a sel$2e*al'ation) W at a&e "o'& +ea,nesses0 A&e "o' +illing to acce(t t at "o'/&e not (e&$ect an# t at "o' co'l# +o&, on some a&eas to ma,e "o'&sel$ a !ette& (e&son0 8a*e t e co'&age to loo, at "o'&sel$ onestl" - it can c ange "o'& li$e) E6amine o+ "o' &eact to st&ess$'l sit'ations) Do "o' !ecome '(set e*e&" time t e&e/s a #ela" o& somet ing #oesn/t a((en t e +a" "o' +ant0 Do "o' !lame ot e&s o& !ecome ang&" at t em% e*en + en it/s not t ei& $a'lt0 T e a!ilit" to sta" calm an# in cont&ol in #i$$ic'lt sit'ations is ig l" *al'e# - in t e !'siness +o&l# an# o'tsi#e it) 4ee( "o'& emotions 'n#e& cont&ol + en t ings go +&ong) Ta,e &es(onsi!ilit" $o& "o'& actions) I$ "o' '&t someone/s $eelings% a(ologi.e #i&ectl" - #on/t igno&e + at "o' #i# o& a*oi# t e (e&son) Peo(le a&e 's'all" mo&e +illing to $o&gi*e an# $o&get i$ "o' ma,e an onest attem(t to ma,e t ings &ig t) E6amine o+ "o'& actions +ill a$$ect ot e&s - !e$o&e "o' ta,e t ose actions) I$ "o'& #ecision +ill im(act ot e&s% ('t "o'&sel$ in t ei& (lace) 8o+ +ill t e" $eel i$ "o' #o t is0 Wo'l# "o' +ant t at e6(e&ience0 I$ "o' m'st ta,e t e action% o+ can "o' el( ot e&s #eal +it t e e$$ects0

Alt o'g =&eg'la&= intelligence is im(o&tant to s'ccess in li$e% emotional intelligence is ,e" to &elating +ell to ot e&s an# ac ie*ing "o'& goals) Man" (eo(le !elie*e t at emotional intelligence is at least as im(o&tant as &eg'la& intelligence% an# man" com(anies no+ 'se EI testing to i&e ne+ sta$$) Emotional intelligence is an a+a&eness o$ "o'& actions an# $eelings - an# o+ t e" a$$ect t ose a&o'n# "o') It also means t at "o' *al'e ot e&s% listen to t ei& +ants an# nee#s% an# a&e a!le to em(at i.e o& i#enti$" +it t em on man" #i$$e&ent le*els)

Rele*ance o$ EI in +o&,(lace
It el(s in t e $ollo+ing (oints

Con$lict &esol'tion% C'stome& se&*ice% Winning t e +a& o$ talent% P&o#'cti*it" Goal setting Att&ition Lea#e&s i()