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D) Systems

The document discusses key concepts in operations management including: - Measurements taken during a transformation process for control purposes are called feedback. - A key difference between producing goods and services is that services generally cannot be stored. - Operations management includes all activities except assessing consumer wants and needs. - Seasonal variation results from deliberate business choices. - Taylor is considered the "father of scientific management".

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Umar Suleman
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99 views6 pages

D) Systems

The document discusses key concepts in operations management including: - Measurements taken during a transformation process for control purposes are called feedback. - A key difference between producing goods and services is that services generally cannot be stored. - Operations management includes all activities except assessing consumer wants and needs. - Seasonal variation results from deliberate business choices. - Taylor is considered the "father of scientific management".

Uploaded by

Umar Suleman
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. Viewing decisions in the context of the "big picture" is a key element of this approach.

A) B) C) D) E) visual/graphic tactical ideal Systems focused

13. Measurements taken at various points in the transformation process for control purposes are called: A) B) C) D) E) feedback tracking signals control charts productivity measurement cost control

14. A key difference between the production of goods and the performance of services is: A) B) C) D) E) Services generally can't be stored. Manufacturing can be more labor intensive. Service is less profitable than manufacturing. Service work is more interesting than manufacturing work. Service workers require less training than manufacturing workers.

15. Operations Management includes all of these activities except: A) B) C) D) E) Scheduling work. Maintaining quality. Assessing consumer wants and needs. Managing the supply chain. Managing inventories.

16. Which type of variation is the result of a deliberate choice of a business? A) B) C) D) seasonal trend assignable variety

17. The fact that improvements in a few key factors will have a major impact on operations is associated with this name: A) B) C) D) Ford Smith Taylor Pareto

18. The "father of scientific management" was: A) B) C) D) E) Gilbreth Hawthorne Taylor Ford Pareto

19. The key to mass production was A) B) C) D) automation interchangeable parts low-skilled workers high demand for products

20. Which one of these is not one of the ethical principles, or are they all principles? A) B) C) D) rights fairness utilitarian virtue

E)

All are principles

21. Which of the following is not true about the systems approach, or are all true? A) B) C) D) E) Is almost always beneficial in decision making. Emphasizes interrelationships among subsystems. Helps to achieve efficiency within subsystems. Is essential whenever something is being redesigned or improved. All of the above are true.

22. The Pareto phenomenon is best represented by which of these phrases? A) B) C) D) E) Waste not, want not. A stitch in time saves nine. The few and the many. Do it right the first time. Optimize, optimize.

23. The need for supply chain management is increasing for all of the following reasons except: A) B) C) D) E) labor laws transportation costs competitive pressures increased outsourcing inventory management

24. A key reason that companies resort to outsourcing is to: A) B) C) D) E) reduce taxes reduce costs take advantage of supply chain management improve space utilization reduce dependence on foreign oil

25. Which one of the following is not an element of supply chain management, or are they all elements? A) B) C) D) E) Customers Inventory Location Design All are elements

Agility The ability of an organization to respond quickly to demands or opportunities. craft production System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods. division of labor The breaking up of a production process into small tasks, so that each worker performs a small portion of the overall job. e-business Use of the Internet to transact business. e-commerce Consumer-to-business transactions. ethical framework A sequence of steps intended to guide thinking and subsequent decision or action. ethics A standard of behavior that guides how one should act in various situations. goods Physical items produced by business organizations. interchangeable parts Parts of a product made to such precision that they do not have to be custom fitted. lead time

The time between ordering a good or service and receiving it. lean system System that uses minimal amounts of resources to produce a high volume of high-quality goods with some variety. mass production System in which low-skilled workers use specialized machinery to produce high volumes of standardized goods. model An abstraction of reality; a simplified representation of something. operations management The management of systems or processes that create goods and/ or provide services. outsourcing Buying goods or services instead of producing or providing them in-house. Pareto phenomenon A few factors account for a high percentage of the occurrence of some event(s). process One or more actions that transform inputs into outputs. services Activities that provide some combination of time, location, form, and psychological value. six sigma A process for reducing costs, improving quality, and increasing customer satisfaction. supply chain A sequence of activities and organizations involved in producing and delivering a good or service. sustainability Using resources in ways that do not harm ecological systems that support human existence. system

A set of interrelated parts that must work together. technology The application of scientific discoveries to the development and improvement of goods and services. value-added The difference between the cost of inputs and the value or price of outputs.

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