Curriculum Vitae

NAGESH.M
No.3501/B, 1st Floor 6th A Cross, Gayathrinagar Bangalore-560 021 Mob: 9035473141 9945138265 Email: cup_nagesh @hotmail.com [email protected]

CAREER OBJECTIVE:

Seeking a challenging career in an IT firm, to contribute to the highest potential to achieve the
objective of organization that will impact companys growth. Enrich my technical and professional skills by obtaining a responsible and challenging position where my education and work experience will have valuable application.

Experience Overview:
Over 2+ years of professional experience in IT in various Areas.
Professional Experience Summary:

Employer Name: Samartha Infosolutions Pvt Ltd. Designation: System Engineer. Duration: May 2013 to Present. Responsibilities : 1. Ensure adequate antivirus protection & solutions are maintained and updated 2. Monitoring the progress of third-party maintenance contract suppliers. 3. Ensuring that support calls are logged and handled effectively and efficiently through ticketing tools like HP Service Manager, Remedy. 4. Develop operational processes and procedures while providing on-site system training for users and administrators. 5. Cooperated closely and productively with the engineering and customer support 6. Good experience with AD and providing AD management support for 12 HP clients. 7. Working on incidents, Service requests related to AD and GPO as per the AD/FGS template. 8. Creating OU and applying Group police on particular user & OU in AD. 9. Working with Application servers and coordinating with L3 Application support team for any critical issue related to HP proprietary Applications. 10. Generating AD Reports weekly basis and as per the client requirement. 11. Implementing the new OUs and New AD Groups in OUs as per Business Requirement.

12. Monitoring Server functions, performance and event logs to insure optimum performance. 13. Maintaining the status of all support contracts and license renewals. 14. Installation and Configuration of SQL Server 2005/2008. 15. Analyze system outages, lead root cause investigations and define and implement process improvements and other long-term solutions. 16. Installation and Maintaining of IIS 5.0 / IIS 6.0 Web servers and hosted web sites. 17. Responsible for third-level support for all desktop related issues. 18. Participated in complete system builds, upgrades, migrations, code deployments and patch management Responsible for creating, testing PC images using Symantec Ghost. 19. Continuously reviewing performance against Service Level Agreements and Monitoring the quality of Help Desk Team.

Employer Name: Canarys Automations Pvt. Ltd. Designation: System Administrator. Duration: June 2011 to May 2013. Responsibilities as System Administrator: 1. Acting as technical person to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line remotely and face to face to clients & internal staff members. 2. Installation and maintenance of all systems within a clients and in organization for digital environment. 3. Producing documentation on operational, system and user procedures & guidelines. 4. Building, configuration and troubleshooting of desktop and laptop hardware and software. 5. Maintaining maximum availability of supported services for users. 6. Monitoring the progress of third-party maintenance contract suppliers. 7. Ensuring that support calls are logged and handled effectively and efficiently. 8. Ensure adequate antivirus protection & solutions are maintained and updated. 9. Provided constant maintenance for applications to ensure optimal durability and reliability. 10. Enabled training for end-users by means of oral personal instruction and specially designed documentation. 11. Worked closely with the developers of applications to advice on changes on system-level. 12. Cooperated closely and productively with the engineering and customer support departments and teams. 13. Made effective and much appreciated suggestion for changes in the system/application and gave expert advice as to proper operation. 14. Identify and recommending improvements for E-mail applications & Web based development.

Projects Accomplished: Real-time Rainfall Data :

1. Client 2. Duration 3. Overview

: :

Hydrology & CMO. August 2011 to September 2012.

: Developed an ASP.NET customized website to display rainfall

readings for the state of Karnataka. Readings are collected through GSM modems through GPRS from 1010 rainfall gauging stations across the state. The main role of

this project is to converting the existence model into the digitalized pattern and a user friendly tool to help one to identify the State Rainfall in real-time.

4. Roles on this project :

Gathered project requirements, performed all testing, and trained the end user on how to use the web site. SQL Server database and tables developed from scratch using SQL Server Management Studio. Ensure that there is accuracy readings are captured in the work system. To coordinate with responsible team for overall analysis of application and system installation. Collaborated with Application Developers in the implementation of new updates and patch releases.

Automatic Water level Indicator : 1. Client 2. Duration 3. Overview :

: August

Hydrology & CMO. 2011 to May 2013.

: Developed an ASP.NET customized website to display current water

level of major Dams of Karnataka State. Levels are measured through the pressure sensors and data was triggered by using data logger though GPRS and in receiver side data was collected through GSM Modem then published data in website. The main role of this project is to help dam authorities to look after the dam safety and if any emergency action can be taken in high alert period.

4. Roles on this project :

Gathered project requirements, performed all testing, and trained the end user on how to use the web site. SQL Server database and tables developed from scratch using SQL Server Management Studio. Ensure that there is accuracy readings are captured in the work system. To coordinate with responsible team for overall analysis of application and system installation. Collaborated with Application Developers in the implementation of new updates and patch releases.

Maintaining and updating the sensors as per the request provided by the client.
Generating the reports of the water levels and submitting to client higher authorities in sight of any water sharing disputes arises.

Maintained close collaboration with vendors to ensure timely support whenever necessary.

GLBC :
1.

Client

Karnataka Neeravari Nigam Limited.

2. Duration
3.

: August

2011 to May 2013.

Overview

: Developed an ASP.NET customized website to display current water

level of left bank canals of Ghataprabha River. Levels are measured through the pressure sensors and data was triggered by using data logger though GPRS and in receiver side data was collected through GSM Modem then published data in website. The main role of this project is to help dam authorities to look after the dam safety and if any emergency action can be taken in high alert period. 4.

Roles on this project :

Gathered project requirements, performed all testing, and trained the end user on how to use the web site.
SQL Server database and tables developed from scratch using SQL Server Management Studio. Ensure that there is accuracy readings are captured in the work system. To coordinate with responsible team for overall analysis of application and system installation. Collaborated with Application Developers in the implementation of new updates and patch releases.

Maintaining and updating the sensors as per the request provided by the client.

Maintained close collaboration with vendors to ensure timely support whenever necessary.

Employer Name: RPS Consultancy Pvt Ltd. Bangalore. Designation: Executive Technical Support. Duration: November 2010 to June 2011. Responsibilities: 1. Provided first line support for customer inquiries, problems, and/or requests including web portal service catalog. 2. Assisted customers in understanding request status. 3. Recorded and track customer information on inquiries, problems, and/or requests utilizing the work management / ticketing system. 4. Identified opportunities to improve IT Enterprise customer service. 5. Ensured Service Level Agreements (SLAs), open tickets and generate reports are completed daily. 6. Resolved client exceptions and provided training to educate users. 7. Communicate with clients via phone and email. 8. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists 9. Promoted to assume additional responsibilities as Technical Advisor providing guidance to Help Desk staff. 10. Escalated issues as needed and maintained communication with customer and Technical teams. Extensively utilized Remedy to record and track issues. 11. Continuously reviewing performance against Service Level Agreements. 12. Analyzing call logs to spot trends and underlying issues.

Qualification:
Degree Institution Board / University D.T.E Year Percent

Diploma In Information Science.

The Oxford Polytechnic, Bangalore

2007-2010

75.86%

S.S.L.C

Saraswathi vidyanikethan, Bangalore

KSEEB

2003

65.72%

Computer Proficiency:
Programming languages Operating systems Webservers Database Designing Tools Scripting Languages Markup Languages : : : : : : : C#, ASP.Net with C#, ADO.Net, WPF, WC. Windows 7 & 8 and Linux. IIS Oracle, MS Access and SQL Server 2005 and 2008. Photoshop, Dreamweaver and Expression Studio. JavaScript, PowerShell(Learning) HTML, XML, XAML.

Achievements:
Selected as Microsoft Student Partner for the year 2011-2012 for Microsoft. Participated as Mentor for a team called Furture History in Game Competition of Imagine Cup 2012 which is entered into the second round. Certified Programming in HTML5 with JavaScript and CSS3 Declaration:

I consider myself familiar with Computer Science Aspects. Here by I declare the above information is true and I bring to your knowledge.
Place: Bangalore Date: (Nagesh.M)