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Computerised Q System

Jayex provides a queue management system with touchscreen kiosks, displays, keypads, and software. A ticket is printed at the kiosk and the customer waits to be called. When an agent is free, their keypad calls the next ticket number on the displays and over speakers. All interactions are recorded in a SQL database for reporting. The system manages customer flow and provides analytics to optimize operations.

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144 views

Computerised Q System

Jayex provides a queue management system with touchscreen kiosks, displays, keypads, and software. A ticket is printed at the kiosk and the customer waits to be called. When an agent is free, their keypad calls the next ticket number on the displays and over speakers. All interactions are recorded in a SQL database for reporting. The system manages customer flow and provides analytics to optimize operations.

Uploaded by

sylos85
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Jayex Queue Management Systems

Example Infrastructure
Counter 1 Counter 2 Counter 3 Counter 4 Counter 5 Counter 6

All Counters with keypads

Main Display

Main Display Units with voice announcement

HUB
Ticket dispenser
Server

Media Box

Example Queue System Overview

A queue system which manages the customers journey throughout their visit

A ticket is issued to the customer from a touch screen kiosk, ticket is dependant on service required

When a consultant is available, the ticket is called forward from a button pressed on the consultants keypad. The call is displayed all the Display units with a voice announcement

The customer goes to the counter called, consultant enters reason of visit of brand of service. Consultant then ends consultation

The entire journey is recorded on the SQL database, which is a Windows PC. This PC is to be installed in a managers office for easy access to reports

Schematic Diagram
Counter 1 Counter 2 Counter 3 Counter 4 Counter 5 Counter 6

All Counters with keypads

Main Display

Main Display

Main Display

Main Display Units with voice announcement

Hub Ticket dispenser

Server

Touch screen Kiosk

Proposed Solution ( Flow Chart)


Patient selects reason for visit from the touch screen options. A ticket is printed with a number, patient waits to be called.

Kiosk

Main Display

An available nurse calls the next ticket. Displayed on the screen. Voice Announcement in English to notify the customer.

Reports

All actions are recorded in the SQL database which is hosted on the server PC. Tickets issued, time of consultation, average waiting times, number of tickets seen per department, reasons for visit etc. A number of reports can be collated based on the above criteria.

Advantages

Structured Approach An unlimited number of queues and operations

Up to 200 operators per system


Support of a wide selection of service selection terminals (sensor and button types) Display of information on high-resolution panels and displays (LCD and plasma) Various management tools: software and physical control panels

Detailed statistical data about the operation of the system


Real Time Data Correct Information on Wait time Queue Length

Average Wait Time


Counter Operator Productivity

Additional Features
Multilanguage support

This important feature is applied to every part of the system: software interface for operator and administrator, ticket dispenser menu and displays, voice calling, information printed on ticket.
Virtual system segmentation System has a possibility to play sounds and show messages on specified screens only. This feature allows to position several displays in one service hall and other displays in another and play gong or call by voice in separate halls independently. Centralizes management and statistics Organizations that have many branches in different locations may need to track service level centrlay to improve quality and keep it that way. Centralization feature allows to track each branch in HQ and even compare branches! WEB / phone registration This allows customers to register their visit in advance and plan their time conveniently. A feature that every customer will evaluate. Client identification by bar-code, magnetic cards, manual entry Use this for your VIP clients.

The Hardware

Functions of all hardware

The Hardware

Main Display Counter Displays Ticket Dispensers Counter Keypads The Hub Cables (Cat5)

Main Displays

7 Segment Main display DM01R/G/B Features: 3+ 2 digits and arrow Available in 3 colours Red/Green & Blue 7 Segment LED RS485 interface Gong Calling Voice Calling Dimensions: 597 x 143 x 34mm

Main Displays LCD Screen

Commercial grade LCD Screen (24, 32 40) VGA connectivity 3 Years Swap Out Warranty

Counter Display
Features:

Indicator colour - red/green/blue


Number of information lines 1 7 segment LED

Electric power consumption - 8 W max


Workplace segment display consists of a 3 character set indicating the called ticket number or the workplace number Connected to the system through RS-485 interface Gong Calling Only

Kiosks

Monitor: 17" touch screen

Printer: Thermal 80mm wide


Built-in Queue Server

Interface Ethernet, RS-485


Mounting screws to floor screws(Elegant) or stand(Classic)

Size 1340 430 300 (Elegant), 1290 410 250 (Classic)


Weight 40 kg

Council Branding optional

Keypad

Staff login into keypad with unique code; indicates counter is open and records time staff

logged in.

Large button to call the next ticket number in the queue. LCD screen shows information on number of customers waiting in the queue, and for which department.

Call next customer and see the ticket number called. Cancel call in progress if no customer arrives. View length of consultation.

SOS example: Irate customer.


Close counter end of staff shift.

Hub
This connects all the cables to one network. Integrated LAN to RS 485 converter 15 V DC power over single CAT5 Led indicator power on

Parameters RJ45 port quantity

Hub H485L12 12

Colour
Interface Material Size Weight

Black
RS 485 Tin Plate 198 x 61 x 235mm 2kgs

The Software
Overview & Screen Shots

The Software

Management software to configure the queue according to departments and services. Configure Staff users and unique log in codes, reason codes, desk configuration. Main Display configurable message; set from software. Ticket information: name of company, special messages, average waiting times. All transactions are recorded in an SQL database; time of ticket issue, time of consultation, close of consultation, reason for visit, user information etc. Counter Call software allows you edit a ticket, delete from queue, rearrange the queue, advisor can call out of sequence.

Example: Touch Screen

This is the first thing a customer sees and feels. Multilingual options Multi level menus Different services Brent Council branding and logo

Example: Admin Page

Example: Display Page

Example Queues

Example Software Log

Example Queue Ticket List

Example Virtual Keypad


The virtual keypad program emulates a hardware workstation terminal. Software has to be installed and run on a computer at workplace. Minimum system requirements for a workstation computer to run the QMS AKIS Client program are: Computer capable of running MS Windows XP or newer operating system Operating Systems - MS Windows XP or newer version Minimum of 16 MB of free RAM memory for the program 4 MB of additional space on hard drive; LAN adapter

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