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This sample business plan has been made available to users of Business Plan Pro, business planning software published by Palo Alto Software. Our sample plans were developed by existing companies or new business start-ups as research instruments to determine market viability, or funding availability. Names, locations and numbers may have been changed, and substantial portions of text may have been omitted to preserve confidentiality and proprietary information. You are welcome to use this plan as a starting point to create your own, but you do not have permission to reproduce, publish, distribute or even copy this plan as it exists here. Requests for reprints, academic use, and other dissemination of this sample plan should be emailed to the marketing department of Palo Alto Software at [email protected]. Copyright Palo Alto Software, Inc., 1995-2002
Confidentiality Agreement
The undersigned reader acknowledges that the information provided by _______________ in this business plan is confidential; therefore, reader agrees not to disclose it without the express written permission of _______________. It is acknowledged by reader that information to be furnished in this business plan is in all respects confidential in nature, other than information which is in the public domain through other means and that any disclosure or use of same by reader, may cause serious harm or damage to _______________. Upon request, this document is to be immediately returned to _______________. ___________________ Signature ___________________ Name (typed or printed) ___________________ Date This is a business plan. It does not imply an offering of securities.
Table of Contents
1.0 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Keys to Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Company Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Company Ownership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 Start-up Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.3 Company Locations and Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1 Service Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 Competitive Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3 Sales Literature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.4 Fulfillment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5 Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6 Future Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Market Analysis Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.1 Market Segmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Target Market Segment Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2.1 Market Trends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2.2 Market Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2.3 Market Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.3 Service Business Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.3.1 Competition and Buying Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.3.2 Business Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Strategy and Implementation Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1 Marketing Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2 Pricing Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.3 Promotion Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4 Sales Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.1 Sales Forecast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1 Personnel Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 Organizational Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.3 Management Team Gaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Financial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 Important Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2 Break-even Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3 Key Financial Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4 Projected Profit and Loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5 Projected Cash Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.6 Projected Balance Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.7 Business Ratios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 1 1 1 2 2 4 4 4 5 6 6 6 6 6 7 8 8 8 8 8 9 9 9 9 10 10 10 10 11 12 12 12 13 13 14 15 16 17 19 19
2.0
3.0
4.0
5.0
6.0
7.0
1.1 Objectives
1. 2. 3. 4. Total receivables of $38,000 in 2000. Monthly receivables of $3,000 by the sixth month of operation. Minimum of 10% increase in receivables per month. Receivables of $10,000 per month by the eighteenth month of operation.
1.2 Mission
Business Cashflow Solutions, Inc., offers small- and medium-sized businesses access to services that increase available operating funds by automating accounts receivable for more timely payment, and allowing merchants to accept paper checks with confidence. As a service company, we pledge to our customers: 1. 2. 3. Exceptional value for all services rendered. Timely response to questions and concerns. Total honesty and integrity.
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Start-up
$25,000
$20,000
$15,000
$10,000
$5,000
3.0 Services
Business Cashflow Solutions, Inc. offers small- and medium-sized businesses services that reduce invoicing expenses, speed receipt of monies, allow for more payment options, and allow acceptance of paper checks.
2.
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4.
5.
6.
7.
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3.4 Fulfillment
The key fulfillment and delivery will be provided by the principals of the business. The real core value is the combination of hard work, attention to detail, and strong sense of service.
3.5 Technology
Business Cashflow Solutions, Inc. will maintain several key systems including: 1. 2. 3. Secure computer for maintenance of all customer files and fulfillment of services. Secondary computer with complete email facilities on the Internet and all necessary website development and publishing software for maintenance of our website which will allow customer prospecting, customer support, and contact. High-speed laser printer for creation of pre-authorized checks and marketing and sales literature.
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2.
Table: Market Analysis Market Analysis Potential Customers Retail (Richmond-Petersburg MSA) Services (Richmond-Petersburg MSA) Other Total Growth 1% 3% 0% 2.46% 2000 5,126 10,633 0 15,759 2001 5,182 10,963 0 16,145 2002 5,239 11,303 0 16,542 2003 5,297 11,653 0 16,950 2004 5,355 12,014 0 17,369 CAGR 1.10% 3.10% 0.00% 2.46%
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3.
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Table: Sales Forecast (Planned) Sales Forecast Sales Recurring and New Other Total Sales Direct Cost of Sales Recurring and New Other Subtotal Direct Cost of Sales 2001 $38,000 $0 $38,000 2001 $0 $0 $0 2002 $109,700 $0 $109,700 2002 $0 $0 $0 2003 $120,000 $0 $120,000 2003 $0 $0 $0
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Break-even Analysis
$2,000 $1,500 $1,000 $500 $0 ($500) ($1,000) ($1,500) ($2,000) $0 $600 $1,200 $1,800 $2,400 $3,000
Table: Break-even Analysis Break-even Analysis: Monthly Units Break-even Monthly Sales Break-even Assumptions: Average Per-Unit Revenue Average Per-Unit Variable Cost Estimated Monthly Fixed Cost 1,617 $1,617 $1.00 $0.00 $1,617
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Benchmarks (Planned)
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Cash (Planned)
$16,000 $14,000 $12,000 $10,000 $8,000 $6,000 $4,000 $2,000 $0 ($2,000) Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
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$38,000 $0 $38,000 $0 $0 $0 $0 $0 $0 $0 $0 $38,000 2001 $1,676 $4,860 $14,252 $20,788 $0 $9,084 $0 $0 $0 $0 $0 $0 $29,872 $8,128 $13,628
$109,700 $0 $109,700 $0 $0 $0 $0 $0 $0 $0 $0 $109,700 2002 $1,951 $66,240 $17,424 $85,615 $0 $9,084 $0 $0 $0 $0 $0 $0 $94,699 $15,001 $28,629
$120,000 $0 $120,000 $0 $0 $0 $0 $0 $0 $0 $0 $120,000 2003 $1,726 $93,840 $15,649 $111,215 $0 $9,084 $0 $0 $0 $0 $0 $0 $120,299 ($299) $28,329
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Appendix
Appendix Table: Sales Forecast (Planned) Sales Forecast Sales Recurring and New Other Total Sales Direct Cost of Sales Recurring and New Other Subtotal Direct Cost of Sales Feb $0 $0 $0 Feb $0 $0 $0 Mar $500 $0 $500 Mar $0 $0 $0 Apr $1,500 $0 $1,500 Apr $0 $0 $0 May $2,000 $0 $2,000 May $0 $0 $0 Jun $2,500 $0 $2,500 Jun $0 $0 $0 Jul $3,000 $0 $3,000 Jul $0 $0 $0 Aug $3,500 $0 $3,500 Aug $0 $0 $0 Sep $4,000 $0 $4,000 Sep $0 $0 $0 Oct $4,500 $0 $4,500 Oct $0 $0 $0 Nov $5,000 $0 $5,000 Nov $0 $0 $0 Dec $5,500 $0 $5,500 Dec $0 $0 $0 Jan $6,000 $0 $6,000 Jan $0 $0 $0
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Appendix
Appendix Table: Personnel (Planned) Personnel Plan XYXY XXXX Other Total Payroll Total Headcount Payroll Burden Total Payroll Expenditures Feb $0 $0 $0 $0 0 $0 $0 Mar $0 $0 $0 $0 0 $0 $0 Apr $0 $0 $0 $0 0 $0 $0 May $0 $0 $0 $0 0 $0 $0 Jun $0 $0 $0 $0 0 $0 $0 Jul $0 $0 $0 $0 0 $0 $0 Aug $0 $0 $0 $0 0 $0 $0 Sep $0 $0 $0 $0 0 $0 $0 Oct $0 $0 $0 $0 0 $0 $0 Nov $0 $0 $0 $0 0 $0 $0 Dec $0 $0 $0 $0 0 $0 $0 Jan $2,400 $2,400 $0 $4,800 0 $60 $4,860
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Appendix
Appendix Table: General Assumptions General Assumptions Short-term Interest Rate % Long-term Interest Rate % Tax Rate % Expenses in Cash % Sales on Credit % Personnel Burden % Feb 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Mar 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Apr 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% May 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Jun 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Jul 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Aug 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Sep 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Oct 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Nov 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Dec 9.50% 9.50% 25.00% 10.00% 0.00% 1.25% Jan 9.50% 9.50% 25.00% 10.00% 0.00% 1.25%
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Appendix
Appendix Table: Profit and Loss (Planned) Pro Forma Profit and Loss Sales Direct Cost of Sales Other Total Cost of Sales Gross Margin Gross Margin % Operating Expenses: Advertising/Promotion Office Supplies Miscellaneous Payroll Expense Payroll Burden Depreciation Leased Equipment Utilities Insurance Rent Contract/Consultants Total Operating Expenses Profit Before Interest and Taxes Interest Expense Short-term Interest Expense Long-term Taxes Incurred Extraordinary Items Net Profit Net Profit/Sales Feb $0 $0 $0 -----------$0 $0 0.00% $355 $160 $261 $0 $0 $0 $0 $0 $207 $0 $0 -----------$983 ($983) $181 $0 ($291) $0 ($873) 0.00% Mar $500 $0 $0 -----------$0 $500 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 ($276) $175 $0 ($113) $0 ($338) -67.67% Apr $1,500 $0 $0 -----------$0 $1,500 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $724 $169 $0 $139 $0 $416 27.74% May $2,000 $0 $0 -----------$0 $2,000 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $1,224 $163 $0 $265 $0 $796 39.78% Jun $2,500 $0 $0 -----------$0 $2,500 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $1,724 $157 $0 $392 $0 $1,175 47.01% Jul $3,000 $0 $0 -----------$0 $3,000 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $2,224 $151 $0 $518 $0 $1,555 51.82% Aug $3,500 $0 $0 -----------$0 $3,500 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $2,724 $145 $0 $645 $0 $1,934 55.26% Sep $4,000 $0 $0 -----------$0 $4,000 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $3,224 $139 $0 $771 $0 $2,314 57.84% Oct $4,500 $0 $0 -----------$0 $4,500 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $3,724 $133 $0 $898 $0 $2,693 59.85% Nov $5,000 $0 $0 -----------$0 $5,000 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $4,224 $127 $0 $1,024 $0 $3,073 61.45% Dec $5,500 $0 $0 -----------$0 $5,500 100.00% $355 $160 $261 $0 $0 $0 $0 $0 $0 $0 $0 -----------$776 $4,724 $121 $0 $1,151 $0 $3,452 62.77% Jan $6,000 $0 $0 -----------$0 $6,000 100.00% $355 $160 $261 $4,800 $60 $0 $0 $0 $0 $0 $0 -----------$5,636 $364 $115 $0 $62 $0 $187 3.11%
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Appendix
Appendix Table: Cash Flow (Planned) Pro Forma Cash Flow Cash Received Cash from Operations: Cash Sales From Receivables Subtotal Cash from Operations Additional Cash Received Extraordinary Items Sales Tax, VAT, HST/GST Received New Current Borrowing New Other Liabilities (interest-free) New Long-term Liabilities Sales of other Short-term Assets Sales of Long-term Assets Capital Input Subtotal Cash Received Expenditures Expenditures from Operations: Cash Spent on Costs and Expenses Wages, Salaries, Payroll Taxes, etc. Payment of Accounts Payable Subtotal Spent on Operations Additional Cash Spent Sales Tax, VAT, HST/GST Paid Out Principal Repayment of Current Borrowing Other Liabilities Principal Repayment Long-term Liabilities Principal Repayment Purchase Other Short-term Assets Purchase Long-term Assets Dividends Adjustment for Assets Purchased on Credit Subtotal Cash Spent Net Cash Flow Cash Balance Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
$500 $0 $500 $0 $0 $0 $0 $0 $0 $0 $0 $500 Mar $84 $0 $785 $869 $0 $757 $0 $0 $0 $0 $0 $0 $1,626 ($1,126) $3,504
$1,500 $0 $1,500 $0 $0 $0 $0 $0 $0 $0 $0 $1,500 Apr $108 $0 $762 $870 $0 $757 $0 $0 $0 $0 $0 $0 $1,627 ($127) $3,377
$2,000 $0 $2,000 $0 $0 $0 $0 $0 $0 $0 $0 $2,000 May $120 $0 $979 $1,100 $0 $757 $0 $0 $0 $0 $0 $0 $1,857 $143 $3,520
$2,500 $0 $2,500 $0 $0 $0 $0 $0 $0 $0 $0 $2,500 Jun $132 $0 $1,088 $1,220 $0 $757 $0 $0 $0 $0 $0 $0 $1,977 $523 $4,043
$3,000 $0 $3,000 $0 $0 $0 $0 $0 $0 $0 $0 $3,000 Jul $145 $0 $1,196 $1,341 $0 $757 $0 $0 $0 $0 $0 $0 $2,098 $902 $4,946
$3,500 $0 $3,500 $0 $0 $0 $0 $0 $0 $0 $0 $3,500 Aug $157 $0 $1,304 $1,461 $0 $757 $0 $0 $0 $0 $0 $0 $2,218 $1,282 $6,228
$4,000 $0 $4,000 $0 $0 $0 $0 $0 $0 $0 $0 $4,000 Sep $169 $0 $1,413 $1,582 $0 $757 $0 $0 $0 $0 $0 $0 $2,339 $1,661 $7,889
$4,500 $0 $4,500 $0 $0 $0 $0 $0 $0 $0 $0 $4,500 Oct $181 $0 $1,521 $1,702 $0 $757 $0 $0 $0 $0 $0 $0 $2,459 $2,041 $9,930
$5,000 $0 $5,000 $0 $0 $0 $0 $0 $0 $0 $0 $5,000 Nov $193 $0 $1,630 $1,823 $0 $757 $0 $0 $0 $0 $0 $0 $2,580 $2,420 $12,351
$5,500 $0 $5,500 $0 $0 $0 $0 $0 $0 $0 $0 $5,500 Dec $205 $0 $1,738 $1,943 $0 $757 $0 $0 $0 $0 $0 $0 $2,700 $2,800 $15,151
$6,000 $0 $6,000 $0 $0 $0 $0 $0 $0 $0 $0 $6,000 Jan $95 $4,860 $1,810 $6,766 $0 $757 $0 $0 $0 $0 $0 $0 $7,523 ($1,523) $13,628
0.00%
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Appendix
Appendix Table: Balance Sheet (Planned) Pro Forma Balance Sheet Assets Short-term Assets Cash Accounts Receivable Other Short-term Assets Total Short-term Assets Long-term Assets Long-term Assets Accumulated Depreciation Total Long-term Assets Total Assets Liabilities and Capital Accounts Payable Current Borrowing Other Short-term Liabilities Subtotal Short-term Liabilities Long-term Liabilities Total Liabilities Paid-in Capital Retained Earnings Earnings Total Capital Total Liabilities and Capital Net Worth $0 $23,634 $0 $23,634 $0 $23,634 $10,000 ($22,249) $0 ($12,249) $11,385 ($12,249) Feb $760 $22,877 $0 $23,637 $0 $23,637 $10,000 ($22,249) ($873) ($13,122) $10,515 ($13,122) Mar $729 $22,120 $0 $22,849 $0 $22,849 $10,000 ($22,249) ($1,211) ($13,460) $9,389 ($13,460) Apr $943 $21,363 $0 $22,306 $0 $22,306 $10,000 ($22,249) ($795) ($13,044) $9,262 ($13,044) May $1,048 $20,606 $0 $21,654 $0 $21,654 $10,000 ($22,249) $0 ($12,249) $9,405 ($12,249) Jun $1,153 $19,849 $0 $21,002 $0 $21,002 $10,000 ($22,249) $1,176 ($11,073) $9,928 ($11,073) Jul $1,257 $19,092 $0 $20,349 $0 $20,349 $10,000 ($22,249) $2,730 ($9,519) $10,831 ($9,519) Aug $1,362 $18,335 $0 $19,697 $0 $19,697 $10,000 ($22,249) $4,664 ($7,585) $12,113 ($7,585) Sep $1,467 $17,578 $0 $19,045 $0 $19,045 $10,000 ($22,249) $6,978 ($5,271) $13,774 ($5,271) Oct $1,572 $16,821 $0 $18,393 $0 $18,393 $10,000 ($22,249) $9,671 ($2,578) $15,815 ($2,578) Nov $1,677 $16,064 $0 $17,741 $0 $17,741 $10,000 ($22,249) $12,744 $495 $18,236 $495 Dec $1,782 $15,307 $0 $17,089 $0 $17,089 $10,000 ($22,249) $16,196 $3,947 $21,036 $3,947 Jan $829 $14,550 $0 $15,379 $0 $15,379 $10,000 ($22,249) $16,382 $4,133 $19,513 $4,133 Starting Balances $5,500 $0 $5,885 $11,385 $0 $0 $0 $11,385 Feb $4,630 $0 $5,885 $10,515 $0 $0 $0 $10,515 Mar $3,504 $0 $5,885 $9,389 $0 $0 $0 $9,389 Apr $3,377 $0 $5,885 $9,262 $0 $0 $0 $9,262 May $3,520 $0 $5,885 $9,405 $0 $0 $0 $9,405 Jun $4,043 $0 $5,885 $9,928 $0 $0 $0 $9,928 Jul $4,946 $0 $5,885 $10,831 $0 $0 $0 $10,831 Aug $6,228 $0 $5,885 $12,113 $0 $0 $0 $12,113 Sep $7,889 $0 $5,885 $13,774 $0 $0 $0 $13,774 Oct $9,930 $0 $5,885 $15,815 $0 $0 $0 $15,815 Nov $12,351 $0 $5,885 $18,236 $0 $0 $0 $18,236 Dec $15,151 $0 $5,885 $21,036 $0 $0 $0 $21,036 Jan $13,628 $0 $5,885 $19,513 $0 $0 $0 $19,513
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