SUMMER INTERNSHIP PROJECT REPORT

PERFOMANCE APPRISAL

Under the guidance of Mr. ha!an Singh "#e$ut% Manager& HR' Su()itted for the $artia* co)$*etion of the degree of Ma+ter of u+ine++ Ad)ini+tration at

INTERNAL ,UI#E MISS.AMAN#EEP /AUR

SUM ITTE# -. JA-A ROLL NO .0012341

B.G.I.E.T SANGRUR

Declaration
I JAYA, a student of MBA 3rd Se ester of BGIET, san!rur Batc" #$%&&'$%&3( "ere)* declare t"at t"e Researc"+,ro-ect titled 5PERFORMANCE APPRASIAL6 under the Sangrur di+tt..Co7o$erati8e )i*9 $roducer union *td. under t"is t"e outco e of to an* Uni0ersit*+Institute for t"e a.ard of + 1lass2' M.B.A. 3rd se Roll No.2'&&3$453 * o.n .or/ and t"e sa e "as not )een su) itted aster de!ree.

1ERTI6I1ATE 76 A,,R78A9
B.G.I.E.T SANGRUR Page$

T"is

is

to

certif*

t"at

t"e

:ro-ect

.or/

entitled;<<<<<<<<<<<<<<<<<<<<<<<.;is a )enefited .or/ carried out )* Mr.+Miss<<<<<<<<<<<<<.In :artial fulfill ent of for t"e de!ree of Master Business Ad inistrator fro "ere .it". BGIET,,un-a) Tec"nical Uni0ersit*,Jalander.t"e :ro-ect re:ort "as )een a::ro0ed

============= Desi!nation #internal !uide( BGIET,San!rur

B.G.I.E.T SANGRUR Page3

AC/NO:LE#,EMENT

It>s a !reat :leasure to :resent t"is re:ort of trainin! entitled ?PERFORMANCE APPRAISAL6 in 5;ER/A MIL/ PLANT SAN,RUR< done in san!rur for t"e :artial fulfill ent of MBA :ro-ect under MS.AMAN#EEP /AUR, Assistance. 9ecturer, B"ai Gurdas Institute of En!ineerin! and Tec"nolo!*, affiliated to ,TU, Jaland"ar. At t"e outset, I .ould e@:ress feelin!s of !ratitude to.ards "i re:ort and a)o0e all t"e *i ense !ratitude to * trainin! !uide, !uidin! e ri!"t fro t"e * ince:tion till t"e successful co :letion of t"e trainin!. I a oral su::ort "e "ad :ro0ided fallin! s"ort of .ords for e@:ressin!

for e@tendin! "is 0alua)le !uidance, critical re0ie.s of :ro-ect and e .it" all sta!es of trainin!. e )ers of * institute alon! .it" *

I .ould also li/e to e@:ress successfull*. I a

* sincere t"an/s to all facult* * Institutional Guide.

Internal Guide, Ms. A andee: /aur ."o offer t"eir 0alua)le !uidance in carr*in! out e@tre el* !rateful to

* ,ro-ect Re:ort

I .ould li/e to con0e* su::orted

* dee: re!ard to t"e e :lo*ees of 8er/a Mil/ ,lant, San!rur, ."o "a0e sincerel*

e .it" t"e 0alua)le insi!"ts in to t"e co :letion of t"is ,ro-ect. * fa il* e )ers for t"eir trust and confidence in e. I .ould also li/e to t"an/

I .ould li/e to t"an/

* friends for t"eir "el: and coo:eration t"rou!"out t"e trainin!. 9ast, )ut not t"e least I li/e to t"an/ t"e al i!"t* God .it"out ."o t"e :ro-ect .ould "a0e )een in t"e doldru s.

B.G.I.E.T SANGRUR PageA

PREFACE

E@cellence is an attitude t"at t"e ."ole of t"e "u an race is )orn .it". It is t"e en0iron ent t"at

a/es

sure t"at ."et"er t"e result of t"is attitude is 0isi)le or ot"er.ise. A .ell :lanned, :ro:erl* e@ecuted and e0aluated industrial trainin! "el:s a lot in inculcatin! a :rofessional attitude. It :ro0ides a lin/a!e )et.een t"e student and industr* to de0elo: an a.areness of industrial a::roac" to :ro)le )road understandin! of :rocess and t"e real, first"and e@:erience for .or/in! in t"e actual en0iron ent. T"e Cuest for /no.led!e can ne0er end. T"e dee:er .e di!, t"e !reater t"e une@:lored see s to )e. No an can "onestl* sa* t"at "e "as learned all t"at t"is .orld "as to offer. De cannot ac"ie0e )oo/s. an*t"in! .ort"."ile in an* field onl* on t"e )asis of t"eoretical /no.led!e fro sol0in!, )ased on ode of o:eration of or!aniBation. Durin! t"is :eriod, t"e students !et

,ra! atic /no.led!e o)tained t"rou!" .or/in! at t"e !round Bero le0el and !ainin! e@:erience, in * 0ie., is essential as t"eoretical one, if not ore. In order to ac"ie0e tan!i)le, :ositi0e and concrete results, t"e classroo /no.led!e need to )e effecti0el* .edded to t"e realities of t"e situation e@istin! er Trainin! in :artial fulfill ent of * de!ree of M.B.A. I "ad t"e

outside t"e classroo . T"eoretical /no.led!e is of no use .it"out :ractical one. T"is re:ort :ertains to Su !reat e@tent. o::ortunit* to "a0e a real e@:erience on * 0enture, ."ic" "as increased * s:"ere of /no.led!e to a

B.G.I.E.T SANGRUR Page4

TA LE OF CONTENTS
Cha$ter70 Introduction Page No &.& General introduction a)out t"e industr*<<<<<<<<....4

&.$ 1o :an* :rofile<<<<<<<<<<<<<<<<<....4 &.3 7ri!in and de0elo: ent of t"e industr*<<<<<<<<...&E &.A Gro.t" and :resent status of t"e industr*<<<<<<<....$3 Cha$ter72 Introduction to the to$ic

$.& introduction of t"e to:ic<<<<<<<<<<<<<<<.$A $.$ Benefits of a::raisal s*ste <<<<<<<<<<<<..<.33 $.3 ,erfor ance s*ste $.A Su at 0er/a il/ed<..<<<<<<<<<.3E ar* of anal*sis<<...<<<<<<<<<<<<<.<A4 Re+earch Methodo*og%

Cha$ter7=

3.& Researc" desi!n<<<<<<<<<<<<<<<<<<..A3 3.$7)-ecti0e of t"e stud*<<<<<<<<<<<<<<.<....AF 3.3 Sa :lin! tec"niCues used<<<<<<<<<<<<<.<.AE 3.A Selection of sa :le siBe<<<<<<<<<<<<<<<.AE 3.4 Data collection<<<<<<<<<<.<<<<<<<<...AE 3.5 9i itations of t"e stud*<<<<<<<<<<<<<...<...4& Cha$ter7> Cha$ter73 Anne@ure Bi)lio!ra:"*<<<<<<<<<<<<..<<<<<<<...<F& #ata Ana*%+i+ and inter$retation???.......32 Sugge+tion+ and Reco))endation+?????12

Conc*u+ion+??????????????.1> Guestionnaire....................................................................................34

B.G.I.E.T SANGRUR Page5

INTRO#UCTION OF THE IN#USTR-

B.G.I.E.T SANGRUR Page3

0.0 MIL/FE#7PUNJA
Introduction
T"e ,un-a), ca e into e@istence in &E33 .it" a t.in o)-ecti0e of :ro0idin! re unerati0e t"e Mil/ ,roducers in t"e State )* 0alue addition and tec"nical in:uts to t"e il/ :roducers for en"ance ent of il/ :roduction on t"e ot"er "and. il/ ar/et to

ar/etin! of :roduce on one "and and to :ro0ide

Alt"ou!" t"e federation ,un-a) State 1oo:erati0e Mil/ ,roducers> 6ederation 9i ited :o:ularl* /no.n as MI9H6ED .as re!istered uc" earlier, )ut it ca e to real self in t"e *ear &EF3 ."en all t"e il/ :lants of t"e ,un-a) Dair* De0elo: ent 1or:oration 9i ited .ere "anded o0er to 1oo:erati0e sector and t"e entire State .as co0ered under 7:eration 6lood to !i0e t"e far ers a )etter deal and our 0alued custo ers )etter :roducts. Toda*, ."en .e loo/ )ac/, .e t"in/ .e "a0e fulfilled t"e :ro ise to so e e@tent. T"e setu: of t"e or!aniBation is a t"ree tier s*ste , Mil/ ,roducers 1oo:erati0e Societies at t"e 0illa!e le0el, Mil/ Unions at District le0el and 6ederation as an A:e@ Bod* at State le0el. MI9H6ED ,un-a) "as continuousl* ad0anced to.ards its co0eted o)-ecti0es .ell defined in its )*ela.s.

B.G.I.E.T SANGRUR PageF

0.2 O(!ecti8e+ of MIL/FE#

&. To :ro0ide re unerati0e :rices to

il/ :roducers )* 0alue addition and

ar/etin! of :roduce.

$. To :ro0ide tec"nical in:uts for en"ance ent of

il/ :roduction on t"e ot"er "and. ar/etin! of il/ and

3. To carr* out acti0ities for :ro otin! :roduction, :rocure ent :rocessin! and il/ :roducts for econo ic de0elo: ent of t"e far in! co A. To :urc"ase and+or erect )uildin!s, :lants, )usinessI 4. To stud* :ro)le s of allied :roductsI 5. To esta)lis" researc" and Cualit* control la)oratoriesI 3. To F. To a/e necessar* arran!e ents for transfer of il/ allied il/ :roducts and co utual interest related to :roduction, :rocure ent and unit*I

ac"iner* and ot"er ancillar* eCui: ent to carr* out

ar/etin! of dair* and

oditiesI

ar/et its :roducts under its o.n trade na e+)rand na e .it" its Me )er Union>s trade

ar/+)randI E. To :ro ote t"e or!aniBation of :ri ar* societies and assist Societies. e )ers in or!aniBation of t"e ,ri ar*

B.G.I.E.T SANGRUR PageE

PROFILE OF THE UNIT

T"e ele!ant )uildin! situated on ,atiala road -ust )efore .e enter San!rur is t"at of Mil/ ,lant o.ned )* T"e San!rur District 1o'o:erati0e Mil/ ,roducers Union 9td. Its foundation stone .as laid )* India>s Jo e Minister Mrs. U a S"an/er Di@it in &E33. It started its :roduction in &E3E. T"e ori!inal na e of t"e :lant .as ?The Ma*@a Mi*9 Producer+ Union Ltd. Sangrur;. Its na e .as c"an!ed and re!istered as 5The Sangrur #i+tt. Co7o$erati8e Mi*9 Producer+ Union Ltd. San!rur;. It "as )een re!istered under ,un-a) 1o'o:erati0e Societies Act &E5& on $A Marc" &E33. T"is union started its il/ :rocure ent fro Marc" &E3A. T"e union is .or/in! under t"e la.s of act. In t"e )e!innin! &3 societies )eca e its e )ers. But t"is union started as il/ :rocure ent fro &E3A. Initiall* its office .as situated on t"e u::er side of co' o:erati0e )an/ of Barnala. At t"at ti e Mil/ ,lant San!rur .as not e@istin!. Initiall* t"e societies of Barnala circle .ere started, after t"is it .as e@:anded and centers .ere a::ro0ed at D"uri and Maler/otla. At t"at ti e t"is union collects il/ fro ot"er societies and to Jorlic/s. Before it, e@ce:t Jorlic/s t"ere .as no a-or )u*er of il/ and Jorlic/s .as a :ri0ate concern !i0in! lo. rates. After t"at t"e union .as stren!t"ened and fro Different societies .ere to )e collected and it includes Rs &%% s"are lac/ Rs .ere to )e collected and in t"is De0elo: ent 1or:oration. B* t"is loan a one* and Rs 4 ad ission fees, &4 1o'o:erati0e il/ :roducers !ot )enefited )* t"is union as t"e* .ere !ettin! ade at t"at ti e .it" s"ares

reasona)le rates for t"eir fro . A :ro-ect re:ort of Mil/ ,lant San!rur .as

anner and t"e s"are of !o0ern ent .as fi@ed at Rs A% lac/.6or il/ :lant .as esta)lis"ed. It started il/ of A4%%% liters :er

t"e s oot" runnin! of t"e :lant, t"e union "ad ta/en loan of .ort" Rs 5$ lac/ fro

da* in Dece )er &E3E furt"er it .as e@:anded .it" t"e "el: of National Diar* De0elo: ent Board at ANAND under t"e ?7:eration 6lood; :ro!ra of &% tones. 6or t"e :urc"ase of t"is !o0ern ent in t"e for ed. After fe. *ears a drier .as installed .it" a ca:acit* NDDB and 3%K loan fro ac"iner* 3%K of loan .as ta/en fro

of su)sid*. T"e total in0est ent in t"e :lant .as 5.4 crores.

B.G.I.E.T SANGRUR Page&%

LOCATION AN# LA-OUT

In t"e il/ :lant t"ere are "ard recei0in! de:art ents2 ,roduction and li/e en!ineerin!, )oilin!,

refri!eration, :o.der :lant and .or/s"o:. T"e la*outs en!ineerin!. T"e location of t"e stores de:art ent is carefull* :lanned out and it is "oused in a :osition ."ic" is 0er* near to :roduction de:art ent so t"at trans:ortation c"ar!es are ini u . It is

also easil* accessi)le to all ot"er de:art ents of :lants store are :ro:erl* :lanned. T"ere are s"el0es, rac/s, ad irals and "andlin! de0ices for /ee:in! t"e di0ided into rac/s ."ic" are furt"er su)' Di0ided into s all s:aces allocated. S:ecial attention is :aid to stora!e of lea/a!e or e0a:oration and deterioration. aterial ."ic" is lia)le to aterial and eCui: ents :ro:erl*. T"e store is

SELECTION OF ROUTES.
Routes are selected for t"e deli0er* of t"at are far a.a* fro directl* to il/ :lant. ."ic" /ee:s t"e il/ :lant, t"e four il/ t"rou!" t"ese societies. S"ortest il/ routes are :refera)le so il/

il/ reac" to :lant in sa e condition, ot"er.ise

il/ can )eco e sour or curd. T"e societies ."ic" il/ at A de!ree 1elsius il/ to t"e

il/ c"illin! centers are esta)lis"ed for t"e . Societies send il/ t"ese centers send

il/ :lant or t"rou!" c"illin! centers. T"ese c"illin! centers c"ill il/ in !ood condition for $A "ours. After c"illin! t"e

RE,ISTERATION OF THE SOCIET- AN# THE MEM ERS.

D"en a societ* is full* for ed for t"e collection of societies. Its e )ers are also re!istered and !i0en il/ it is re!istered under t"e re!istration act of il/ collection starts.

e )ers :ass )oo/s and s"are certificates. A co:* of

rules and re!ulations are also !i0en to t"e . T"en t"e actual

MIL/ PROCUREMENT IN #IFFERENT SEASONS

Mil/ ,lant San!rur :rocures second season is il/ in t"ree seasons. 6irst co es t"e lean season i.e. t"e ont"s of Ma*.

June, Jul* and Au!ust. In t"is season id'season i.e. t"e

il/ is a0aila)le in 0er* lo. Cuantit* i.e. $4%%% liters :er da*. T"e ont"s of Marc", A:ril, Se:te )er and 7cto)er. In t"is

B.G.I.E.T SANGRUR Page&&

season t"e :rocure ent of t"e a@i u i.e. 54%%% liters.

il/ is a)out 4%%%% liters :er da*. T"e

ost a.aitin! season is flus" season i.e. il/ is

ont"s of No0e )er, Dece )er, Januar* and 6e)ruar*. In t"is season t"e :rocure ent of

0.= INTRO#UCTION A,ENERAL FEATURES OF SAN,RUR

NAME2 ADDRESS2 8er/a Mil/ ,lant 8er/a Mil/ ,lant ,atiala Road, San!rur RAD MATERIA92 ,R7DU1TS2 Mil/. G"ee, ,asteuriBed il/,

MIL/ PLANT

Mil/ :o.der, 1urd, 1"eese, Mil/ 1a/e, S.eet fla0ore D7RHING J7URS2 T7TA9 D7RHERS2 1a:acit* $A "ours #3 s"ifts(. $%% Dor/ers in t"e T"ree S"ifts 7ne 9a/" 9trs :er da*. il/.

B.G.I.E.T SANGRUR Page&$

MIL/ PROCUREMENT IN LAST 1 -EARS.

Year sa0er a!e il/ :rocure ent :er da* #in liters( total il/ "andlin!.

$%%3' 3%%%% liters :er+da* $%%A' 34%%% liters :er+da* $%%4' 3%%%% liters :er+da* $%%5'54%%% liters :er+da* $%%3' 5%%%% liters :er+da* $%%F' 5$%%% liters :er da* $%%E' 43%%% liters :er da* $%&%' 44%%% liters :er da* $%&&' &%%%%% liters :er da*

MAIN CENTRES AN# THEIR RANCHES.

A)out 3%% il/ :roducin! societies co e under Mil/ ,lant San!rur ."ic" is o:eratin! in t"e ."ole ain centers ."ic" are as under2

San!rur district. All t"ese are di0ided into si@ 971A9 SANGRUR MA9ERH7T9A SEJNA MEJA9 HA9AN 1JANGA9IDA9A SANDJ7RE &A% 4% 3% 3% 3% $%

B.G.I.E.T SANGRUR Page&3

"A' MIL/ PROCUREMENT PER #A-

NAME 76 TJE S71IETY MI9H ,ER DAY #in liters( 9ocal San!rur A%%%% Se"na F%%% Me"al Halan 4%%% 1"an"ali.ala 3%%%

" ' PRO#UCTION

,roduction is t"e foundation on ."ic" e0er* or!aniBation is )uilt. ,roduction is an internal act of :roducin! so et"in! in an or!aniBed ser0ices. In anner. It is t"e fa)rication of a :"*sical o)-ect t"rou!" t"e use of en, Material and eCui: ent.T"us t"e )asis of :roduction is t"e transfor ation of in:uts into !oods and il/ :lant San!rur t.o different :lants are esta)lis"ed for t"e :roduction of G"ee and SM,. T"ese are called2 &. $. ,o.der ,lant. ,roduction :lant. ed Mil/ ,o.der is :re:ared fro s:reta crea il/ ."ic" co es fro :roduction il/. Jere ade onl* in

In :o.der :lant S/i :asteuriBed

de:art ent. In :roduction :lant G"ee is :re:ared fro il/ is also :re:ared. So eti es addition to it t"ere are arran!e ents for fillin! s.eet flus" season ."en a0aila)ilit* of )asis. il/. In

after its se:aration fro

il/ ca/e is also :re:ared accordin! to its reCuire ent. In il/ )ottles. ,o.der and G"ee are

il/ is a0aila)le in lar!e Cuantit*. In lean season :roduction fails )ecause of non' ont"s of Ma*, June, Au!ust is doneI so eti es !lucose is ade "ere on contract

B.G.I.E.T SANGRUR Page&A

"C' BUALIT- CONTROL

Gualit* control includes tec"niCues and s*ste s for t"e ac"ie0e ent of t"e reCuired Cualit* of t"e ra. aterial as .ell as final :roducts. Most often 0endors to adulterate &. $. 3. A. il/ 0endors adulterate t"e il/ in suc" a .a* t"at nor all* eans ado:ted )* il/ consu ers are to )e fooled. 1onsu ers re ain o)0ious to t"e 0arious .a*s and il/. Jere are so e e*e o:eners2 il/.

Urea, caustic soda and salt are added to t"ic/en t"e

Mil/ :o.der is also used for t"ic/enin! and usuall* t"e :o.der used is su)' standard. S*nt"etic il/ is added to :ure il/ to increase t"e Cuantit*. is re o0ed and t"e s/i ed il/ :o.der is added to

So eti es :ure it.

il/ is se:arated, t"e crea

"#'

ACCOUNTIN,.

Accountin! is t"e art of recordin!, classif*in! and su t"ereof. In aterial and accounts of da*s

ariBin! in a si!nificant

anner, and in ter s of

one* transactions and e0ents ."ic" are in :art at least of financial c"aracter and inter:retin! t"e results il/ :lant San!rur t"is section :erfor s t"e functions of il/ :roducts )* union and to il/ and aintainin! t"e accounts of stores aintain t"e a/e :a* ents at ri!"t ti e. 9i/e t"is to

il/ :roducts sold )* t"e union and to recei0e t"e :a* ent for !oods sold to :roducers and societies. It is t"e dut* of t"is section to aintain t"e accounts

consu ers, concerned sections and )ranc"es. T"e )ills are :re:ared )* accounts )ranc" accordin! to &% il/ :urc"ase fro

accordin! to rules and re!ulations

entioned )* Re!istrar 1o'o:erati0e De:art ent and to follo. t"e

restrictions and su!!estions i :osed )* auditor.

B.G.I.E.T SANGRUR Page&4

PRO#UCT OF ;ER/A
Mil/fed "as for ulated co :an* s:ecifications for its il/ L il/ :roducts

to :ro0ide standard and Cualit* of :roducts to consu ers.

Mil/ G"ee 1urd, H"eer... ,lan 9assi Mil/ 1a/e

1"eese Ice crea L S.eets

S6M#,io( Mil/ ,o.der Rasella ,an-iri

Ta)le Butter ,aneer

B.G.I.E.T SANGRUR Page&5

No. 8er/a "as arri0ed on t"e s"eer stren!t" of its Cualit*, fres"ness and :urit* and of course its "o e ade taste and its :roducts )ein! of life. ost afforda)le :rices. To :eo:le toda*, 8er/a is :art of t"eir dail*

&.

LiCuid Mi*9 Pa+teuriDed Pouch Pac9ed Mi*9.7

il/. It a* )e used as suc" or for il/ )ased :re:arations. It s"all )e /e:t under

It is :ouc" :ac/ed

refri!erated conditions. It is :ac/ed in "alf ltr. ,ouc". Its len!t" of s"elf life is AF "ours under refri!erated conditions. It is sold in arid around san!rur, suna , d"uri, )arnala areas. S:ecial distri)ution control is needed, under refri!erated condition if trans:orted to 0er* lon! distance. 8er/a Mil/ ,lant is :re:arin! t"ree t*:es of il/ :ouc"2'

StandardiBed Mil/

6ull 1rea

Mil/

Dou)le Toned Mil/

$.

Mi*9 [email protected]
il/ )* "eat or ot"er il/ a*

Dried Mil/ or Mil/ ,o.der is :roduct o)tained )* t"e re o0al of .ater fro suita)le eans to :roduce a solid containin! 4K or less oisture. D"ole

il/, defatted or s/i M

)e used for dr*in!. It co es in :ac/in! of $%% ! s, 4%% ! s. etc. It can )e stored for & *ear )efore use.

B.G.I.E.T SANGRUR Page&3

3.
G"ee

,hee.7
a* )e defined as clarified )utter fat :re:ared c"iefl* fro co. or )uffalo il/. T"e :roduct can )e

used on roti+:rant"as or can )e used as coo/in! ot"er

aterial for food. It is :reser0ed at a )ient

te :erature for one *ear. It is :ac/ed on 4%% ! s, $ H!s., 4 H!s. L &4 H!s. )ul/ :ac/ in tin. It is sold an*."ere in ,un-a) and a)road also. No s:ecial distri)ution control is needed.

A.

utter. 7 Butter a* )e defined as a fat concentrate ."ic" is o)tainin! )* c"urnin! crea

ass and t"en .or/in! it

!at"erin! t"e fat into a co :act

B.G.I.E.T SANGRUR Page&F

T"e :roduct o)tained fro fro co. or )uffalo colourin!

co. and )uffalo

il/ or a co )ination t"ereof or fro

crea

or curd o)tained on salt and

il/ or a co )ination t"ereof, .it" or .it"out t"e addition of co

atter. It can )e /e:t under refri!eration for t"ree

ont"s. T"is co es in :ac/s of &% ! s. &%%

! s. And 4%% ! s.

4.

La++i.7
il/ ."ic" is )* :roduct o)tained ."en c"urnin! curd led l. tetra :ac/.

9assi, also called c""as refers to desi )utter ."ole

il/ .it" curd indi!enous de0ices for t"e :roduction of desi )utter. 8er/a 9assi is 0er* :o:ular,

es:eciall* in ,un-a) and it is also li/ed )* t"e :eo:le of ot"er states. It co es in t"e $%%

5.

SFM.7
il/ or )ottle il/. T"e :roduct used in t"e for l. )ottle, $%% of drin/in! s.eet

It is /no.n as S.eetened fla0oured

il/. It is :reser0ed at a )ient te :erature. It is :ac/ed in $%%

l. tetra :ac/s. T"e len!t"

B.G.I.E.T SANGRUR Page&E

of s"elf life of :roduct can )e "eld far t"ree ,un-a) and u:countr* ar/et ainl* Del"i.

ont"s under a )ient te :erature. It is sold in and around

3.

Ice Crea).7
a* )e defined as a froBen dair* :roduct ade suita)le )lendin! and :rocessin! of crea and

Ice 1rea ot"er

il/ :roducts, to!et"er .it" su!ar and fla0our, .it" or .it"out colour and .it" t"e incor:oration of ainl* t"ree t*:es of 8er/a Hulfies i.e. Malai Hulfi, 1"oco )ar il/, alai and an!o fla0our. ade .it"

air durin! t"e freeBin! :rocess. T"ere are and Man!o )ar. Malai Hulfi

1rus"ed nuts. 1"oco )ar contained c"ocolate and Man!o )ar /ulfi contain

B.G.I.E.T SANGRUR Page$%

F.

Paneer.7
a/in! Indian S.eets and :aneer )ased dis"es t"e date of :ac/in!. T"e :roduct is :ac/ed

,aneer refers to t"e s all siBed soft c"eese. T"e :roduct can )e consu ed as suc" or can )e fried and consu ed. It can also )e used as an in!redient for in :ol* fil . It is :reser0ed under refri!erated condition for $% da*s fro a!reed )* contracted )u*er.

)a!s. T"e :ac/ siBe is $%% ! s. 6or consu er :ac/ and 4 H!. 1a:acit* in )ul/ :ac/ as

E.

CurdE#ahi.7
)oiled il/ )* sourin!, natural or ot"er.ise, )* a "ar less

Da"i or curd is t"e :roduct o)tained fro il/ for ."ic" it is :re:ared.

lactic acid or ot"er )acterial culture. It s"ould "a0e t"e sa e :ercenta!e of fat and solids ' not ' fat as t"e

B.G.I.E.T SANGRUR Page$&

10

Ra+ee*a.7

Raseela is a 0er* :o:ular :roduct of 8er/a ."ic" .as launc"ed in &EE4. It co es in t.o fla0ours ' i( Man!o Raseela and ii( ,ine a::le Raseela. Man!o Raseela is :re:ared fro Raseela fro :inea::le :ul:. T"ese are co in! in $%% l. tetra :ac/. an!o :ul: and ,inea::le

MAIN PRO#UCTS MANUFACTURE# - MIL/ PLANT SAN,RUR

T"e

ain :roducts ."ic" are

anufactured )* t"e

il/ :lant San!rur are as under2

B.G.I.E.T SANGRUR Page$$

&. $. 3. A. 4. 5. 3. F. E. &%.

G"ee. ,asteuriBed Mil/. Mil/ ,o.der. S.eetened 6la0ored Mil/ #,I7(. Mil/ 1a/e. 1"eese. 1urd. ,an-iri 9assi ,lan ,aneer

PROMOTION METHO# USE IN ;ER/A MIL/ PLANT SAN,RUR

B.G.I.E.T SANGRUR Page$3

A#;ERTISEMENT AN# SALES PROMOTION

T"e ad0ertise ent and sales :ro otion of e0er* :roduct is necessar*. Dit"out t"is, no)od* co es to /no. a)out t"e :roduct. E0er* or!aniBation ."et"er it is s all, ad0ertise ent. 8er/a ediu or )i! "as to do so e t*:e of il/ :lant "as also ado:ted so e :olicies for t"e sale of its :roducts. It "as its o.n il/ to t"e societies so as to a/e

8ans, Truc/s, and Jee:s etc. for sellin! its :roducts. T"ere are also so e )enefits ."ic" are )ein! :ro0ided to t"e dealers. T"ere is a facilit* of free trainin! of testin! ore custo ers. Dit" t"e ado:tion of suc" :olicies sales "a0e increased in D"uri,Suna , and Barnala as .ell as in San!rur. 6or doin! ad0ertise ent t"e s"o:s of retailers "a0e )een :ainted s"o.in! 0arious 8er/a :roducts and 0arious t*:es of )anners are also !i0en to t"e an* ore cities. ,a :"lets are also )ein! distri)uted door to door. ."ic" are to )e dis:la*ed. and Ad0ertise ent of 8er/a :roducts is also s"o.n on 9ocal 1a)le Net.or/s of San!rur, D"uri, suna

Pu(*ic Re*ation+ and Pu(*icit%.7

T"e a::eal of :u)lic relations and :u)licit* is )ased on t"ree distincti0e Cualities ."ic" are as follo.s2' &. Ji!" credi)ilit*2' Ne.s stories and features are ad0ertise ent. $. A)ilit* to catc" )u*ers off !uard2' ,u)lic relations can reac" :ros:ects ."o :refer to a0oid sales :eo:le and ad0ertise ents. 3. Dra atiBation2' ,u)lic relations "a0e t"e :otential for dra atiBin! a co :an* or :roduct. A. ,ersonal Sellin!2' It is t"e ost effecti0e tool at t"e later sta! of )u*in! :rocess :articularl* in ore aut"entic and credi)le to readers t"an

)uildin! u: )u*er :reference, con0iction and action. It also "as t"ree distincti0e Cualities. 4. ,ersonal confrontation2' It in0ol0es an i :ersons. 5. 1ulti0ation2' It :er its all /inds of relations"i: to s:rin! u: ran!in! fro relations"i: to a dee: :ersonal friends"i:. 3. Res:onse2' It a/es t"e )u*er feel under so e o)li!ation for "a0in! listened to t"e sales tal/. a atter of fact sellin! ediate and interacti0e relations"i: )et.een t.o or ore

#IRECT MAR/ETIN,

B.G.I.E.T SANGRUR Page$A

Alt"ou!" t"ere are

an* for s of direct

ar/etin! li/e direct

ail, tele ar/etin!, Internet

ar/etin! t"e*

all s"are four distincti0e c"aracteristics. &. Non':u)lic2' T"e $. 1usto iBed2' T"e 3. U:'to'date2' A A. Interacti0e2' T"e essa!e is nor all* addressed to a s:ecific :erson. essa!e can )e :re:ared to a::eal to t"e addressed indi0idual.

essa!e can )e :re:ared 0er* Cuic/l*. essa!e can )e c"an!ed de:endin! u:on t"e :ersons res:onse.

SALESMANSHIP ,UI#E

1ertain !uidelines and

otto are )ein! told to t"e sales en for

eetin! t"e custo ers> desires and .ants.

8arious !uidelines are as follo.s2 &. It is said Msell *ourself )efore *ou sell t"e :roductM. T"e a)o0e one>s o.n confidence in t"e $. 3. A. 4. 5. 3. F. sa*in! is easurin! to create

inds of custo ers so as to ensure sales.

Your sincerit* and ca:a)ilit* in con0incin! is *our :erfor ance for success. 70er con0incin! ne0er :a*s sin!le facts con0ince )etter. Al.a*s re e )er t"at custo er is ore intelli!ent t"an *ou.

Don>t indul!e in !i0in! !uarantees if .ear and tear. You s"ould )e :re'deter ined in *our Your e@:ertise is *our success. Don>t dis:la* all of *our 0arieties )ecause custo ers !enerall* "a0e t"e "a)it of as/in! ? ore;. ind of ite s, siBe to )e sold to t"e custo ers after stoc/.

#ISTRI UTION CHANNEL

B.G.I.E.T SANGRUR Page$4

MI9H6ED

17M,ANY

DJ79ESA9ER

RETAI9ER

1UST7MER

ACHIE;EMENTS
Mi*9 Procure)ent. 7
Mil/ ,lant SANGRUR :rocured a)out 44,%%% 9t. of Season. il/ :er da* t"rou!" &E Mil/ routes in t"e 6lus"

Ani)a* Hea*th Care A Other Technica* In$ut+. '

B.G.I.E.T SANGRUR Page$5

In addition to 7r!aniBin! t"e re unerati0e Mil/

ar/et s*ste

T"rou!"

il/ :roducers coo:erati0e

societies, Mil/ ,lant is also :ro0idin! re!ular "ealt" co0era!e )* runnin! $ 0et nar* routes and 44 Artificial Inse ination Ser0ice Stations at Societ* le0el. Genetic I :ro0e ent of Milc" Ani als Under t"is, la* inse inators are trained ."o are in'turn, doin! Artificial Inse ination at t"e door ste:s of Dair* 6ar ers.

Bua*it% A++urance Progra).

Gualit* Assurance ,ro!ra o)-ecti0e of t"e :ro!ra #GA,( ."ic" is a :art and :arcel of Dair* ,lant I :ro0e ent ,ro!ra NDDB. T"e ain ana!e ent to )rin! do.n

#D,I,( .as ta/en u: in 9ud"iana Mil/ Union .it" t"e Tec"nical !uidance fro is to i :ro0e efficienc* of ,lants cou:led .it" loss il/ and il/ :roducts t"e cost of :roduction, i :ro0e t"e Cualit* of 0ia)ilit* of t"e Mil/ ,lants to ena)le

anufactured to a eliorate t"e

!eneral "*!ienic and "ouse /ee:in! standards and a)o0e all to en"ance t"e :rofita)ilit* and financial il/ :roducers to !et )etter :rice for t"eir :roducts.

Su$$*% of a*anced Catt*e feed.7

S:ecial attention "as )een :aid to t"e su::l* of )alanced cattle feed to t"e t"e ,rotein feed L Buffalo su:er feed to eet t"e reCuire ent of

il/ :roducers so as to en"ance

il/ :roduction. 6our t*:es of cattle feeds are )ein! su::lied i.e. ISI T*:e, Ji!" Ener!*, B*e ,ass il/ :roducers.

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INTRO#UCTION OF THE TOPIC

B.G.I.E.T SANGRUR Page$F

Perfor)ance A$$rai+a*
7nce t"e e :lo*ee "as selected, trained and oti0ated, "e is t"en a::raised for "is :erfor ance. unicate .it" t"e e :lo*ee and

,erfor ance A::raisal is t"e ste: ."ere t"e Mana!e ent finds out "o. effecti0e it "as )een at "irin! and :lacin! e :lo*ees. If an* :ro)le s are identified, ste:s are ta/en t co re ed* t"e . ?,erfor ance A::raisal is a :rocess of e0aluatin! an e :lo*ee>s :erfor ance in ter s of its reCuire ents.; ,erfor ance A::raisal can also )e defined as t"e :rocess of e0aluatin! t"e :erfor ance and Cualifications of t"e e :lo*ees in ter s of t"e reCuire ents of t"e -o) for ."ic" "e is e :lo*ed, for :ur:oses of ad inistration includin! :lace ent, selection for :ro otions, :ro0idin! financial re.ards and ot"er actions ."ic" reCuired differential treat ent a on! t"e affectin! all e )ers eCuall*. e )ers of a !rou: as distin!uis"ed fro actions

I)$ortance and $ur$o+e

,erfor ance A::raisal "as )een considered as t"e ost si!nificant as indis:ensa)le tool for an a/in! decisions easures also erit increase. ,erfor ance

or!aniBation, for an or!aniBation for t"e infor ation it :ro0ides is "i!"l* useful in re!ardin! 0arious :ersonnel as:ects suc" as :ro otion and lin/ infor ation !at"erin! and decision

a/in! :rocesses ."ic" :ro0ide a )asis for -ud!in! t"e

effecti0eness of :ersonnel su)'di0isions suc" as recruitin! selection trainin! and co :ensation. Accurate infor ation :la*s a 0ital role in t"e or!aniBation as a ."ole. T"e* "el: in findin! out t"e .ea/nesses in t"e :ri ar* areas. 6or al :erfor ance a::raisal :lans are desi!ned to ot"er t.o of t"e indi0idual na el*2 &.T"e* :ro0ide s*ste atic -ud! ents to )ac/ u: salar* increase, transfers, de otions or ter inations. $. T"e* are t"e eans of tellin! a su)ordinate "o. "e is doin! and su!!estin! needed c"an!es in "is /no. ?."ere "e stands; .it" t"e Boss. eet t"ree needs, one of t"e or!aniBation and t"e

)e"a0ior, attitudes, s/ills or -o) /no.led!e. T"e* let "i 3. Su:erior uses t"e 7n t"e )asis of

as a )ase for coac"in! and counselin! t"e indi0idual. ain o)-ecti0es of e :lo*ee A::raisal are2

erit ratin! or a::raisal :rocedures, t"e

B.G.I.E.T SANGRUR Page$E

1. To ena)le as or!aniBation to to indentif* and

aintain an in0entor* of t"e nu )er and Cualit* of all

ana!ers and

eet t"eir trainin! needs and as:irations.

2. To deter ine incre ent re.ards and to :ro0ide relia)le inde@ for :ro otions and transfers to :ositions of !reater res:onsi)ilit*.

HISTOR-.
T"e "istor* of :erfor ance a::raisal is Cuite )rief. Its roots in t"e earl* $%t" centur* can )e traced to Ta*lorNs :ioneerin! Ti e and Motion studies. But t"is is not 0er* "el:ful, for t"e sa e al ost e0er*t"in! in t"e field of of t"e Second Dorld Dar ' not odern "u an resources a* )e said a)out t"e ti e ana!e ent.As a distinct and for al

ana!e ent :rocedure used in t"e e0aluation of .or/ :erfor ance, a::raisal reall* dates fro a 0er* ancient art. In t"e scale of t"in!s "istorical, it i!"t .ell la* clai

ore t"an 5% *ears a!o.Yet in a )roader sense, t"e :ractice of a::raisal is to )ein! t"e .orldNs second a/e -ud! ents a)out t"ose one is .or/in! .it",

oldest :rofessionOT"ere isM... a )asic "u an tendenc* to carefull* structured s*ste serious

as .ell as a)out oneself.M A::raisal, it see s, is )ot" ine0ita)le and uni0ersal. In t"e a)sence of a of a::raisal, :eo:le .ill tend to -ud!e t"e .or/ :erfor ance of ot"ers, includin! su)ordinates, naturall*, infor all* and ar)itraril*. T"e "u an inclination to -ud!e can create oti0ational, et"ical and le!al :ro)le s in t"e .or/:lace. Dit"out a structured a::raisal s*ste , ade .ill )e la.ful, fair, defensi)le and et"ods of inco e -ustification. T"at is, t"ere is little c"ance of ensurin! t"at t"e -ud! ents

accurate.,erfor ance a::raisal s*ste s )e!an as si :le -ustified.T"e :rocess .as fir l* lin/ed to

a::raisal .as used to decide ."et"er or not t"e salar* or .a!e of an indi0idual e :lo*ee .as aterial outco es. If an e :lo*eeNs :erfor ance .as found to )e less t"an ideal, a cut in :a* .ould follo.. 7n t"e ot"er "and, if t"eir :erfor ance .as )etter t"an t"e su:er0isor e@:ected, a :a* rise .as in order.9ittle consideration, if an*, .as !i0en to t"e de0elo: ental :ossi)ilities of a::raisal. If .as felt t"at a cut in :a*, or a rise, s"ould :ro0ide t"e onl* reCuired i :etus for an e :lo*ee to eit"er i :ro0e or continue to :erfor !ettin! t"e results t"at .ere intendedI )ut a ount of .ell. So eti es t"is )asic s*ste succeeded in oti0ational ore often t"an not, it failed.6or e@a :le, earl* oti0ation and :erfor ance.

researc"ers .ere a.are t"at different :eo:le .it" rou!"l* eCual .or/ a)ilities could )e :aid t"e sa e one* and *et "a0e Cuite different le0els of T"ese o)ser0ations .ere confir ed in e :irical studies. ,a* rates .ere i :ortant, *esI )ut t"e* .ere not

B.G.I.E.T SANGRUR Page3%

t"e onl* ele ent t"at "ad an i :act on e :lo*ee :erfor ance. It .as found t"at ot"er issues, suc" as orale and self'estee , could also "a0e a a-or influence.

As a result, t"e traditional e :"asis on re.ard outco es .as :ro!ressi0el* re-ected. In t"e &E4%s in t"e United States, t"e :otential usefulness of a::raisal as tool for oti0ation and de0elo: ent .as !raduall* t"at ti e. reco!niBed. T"e genera* )ode* of $erfor)ance a$$rai+a*, as it is /no.n toda*, )e!an fro

#EFINATION AN# CONCEPT.

,erfor ance A::raisal is t"e :rocess of o)tainin!, anal*Bin! and recordin! infor ation a)out t"e relati0e .ort" of an e :lo*ee. T"e focus of t"e :erfor ance a::raisal is ."at an e :lo*ee does. Accordin! to F*i$$o, a :ro inent :ersonalit* in t"e field of Ju an resources, 5$erfor)ance a$$rai+a* i+ the +%+te)atic& $eriodic and an i)$artia* rating of an e)$*o%eeF+ eGce**ence in the )atter+ $ertaining to hi+ $re+ent !o( and hi+ $otentia* for a (etter !o(.< ,erfor ance a::raisal is a s*ste atic .a* of re0ie.in! and assessin! t"e :erfor ance of an e :lo*ee durin! a !i0en :eriod of ti e and :lannin! for "is future. It is a :o.erful tool to cali)rate, refine and re.ard t"e :erfor ance of t"e e :lo*ee. It "el:s to anal*Be "is ac"ie0e ents and e0aluate "is contri)ution to.ards t"e ac"ie0e ents of t"e o0erall or!aniBational !oals. B* focusin! t"e attention on :erfor ance, :erfor ance a::raisal !oes to t"e "eart of :ersonnel ana!e ent and reflects t"e ana!e ent>s interest in t"e :ro!ress of t"e e :lo*ees. easurin! and i :ro0in! t"e is to easure actual :erfor ance of t"e e :lo*ee and also t"e future :otential of t"e e :lo*ee. Its ai

B.G.I.E.T SANGRUR Page3&

PROCESS OF PERFORMANCE APPRAISAL.

PRE7REBUISITES FOR SUCCESSFUL PERFORMANCE APPRAISAL.

T"e essentials of an effecti0e :erfor ance s*ste &( #ocu)entation H are as follo.s2

eans continuous notin! and docu entin! t"e :erfor ance. It also "el:s t"e oti0atin!,

e0aluators to !i0e a :roof and t"e )asis of t"eir ratin!s. $( Standard+ E ,oa*+ H t"e standards set s"ould )e clear, eas* to understand, ac"ie0a)le, ti e )ound and easura)le.

3( Practica* and +i)$*e for)at 7 T"e a::raisal for at s"ould )e si :le, clear, fair and o)-ecti0e. A( E8a*uation techniCue H An a::ro:riate e0aluation tec"niCue s"ould )e selectedI t"e a::raisal s*ste s"ould )e :erfor ance )ased and unifor . 4( Co))unication H 1o e0aluators. unication is an indis:ensa)le :art of t"e :erfor ance a::raisal :rocess. T"e unicated to t"e e :lo*ees as .ell as t"e desired )e"a0ior or t"e e@:ected results s"ould )e co

B.G.I.E.T SANGRUR Page3$

5( Feed(ac9 H T"e :ur:ose of t"e feed)ac/ s"ould )e de0elo: ental rat"er t"an -ud! ental. 3( Per+ona* ia+ H Inter:ersonal relations"i:s can influence t"e e0aluation and t"e decisions in t"e :erfor ance a::raisal :rocess.

CHALLEN,ES IN PERFORMANCE APPRAISAL.

In order to a/e a :erfor ance a::raisal s*ste effecti0e and successful, an or!aniBation co es across

0arious c"allen!es and :ro)le s. T"e Cuantifia)le or easura)le ter s

ain c"allen!es in0ol0ed in t"e :erfor ance a::raisal :rocess are2

&( #eter)ining the e8a*uation criteria76or t"e :ur:ose of e0aluation, t"e criteria selected s"ould )e in $( Create a rating in+tru)ent7 T"e focus of t"e s*ste of t"e or!aniBation. 3( Lac9 of co)$etence'To: ana!e ent s"ould c"oose t"e raters or t"e e0aluators carefull*. T"e* s"ould "a0e t"e reCuired e@:ertise and t"e /no.led!e to decide t"e criteria accuratel*. A( Error+ in rating and e8a*uation'T"e rater s"ould e@ercise o)-ecti0it* and fairness in e0aluatin! and ratin! t"e :erfor ance of t"e e :lo*ees 4( Re+i+tance'T"e a::raisal :rocess a* face resistance fro t"e e :lo*ees and t"e trade unions for t"e unicated and clearl* e@:lained t"e fear of ne!ati0e ratin!s. T"erefore, t"e e :lo*ees s"ould )e co :ur:ose as .ell t"e :rocess of a::raisal. s"ould )e on t"e de0elo: ent of t"e e :lo*ees

MEASURIN, EMPLO-EE PERFORMANCE.

T"e ost difficult :art of t"e :erfor ance a::raisal :rocess is to accuratel* and o)-ecti0el* easure t"e e :lo*ee :erfor ance. Measurin! t"e :erfor ance co0ers t"e e0aluation of t"e ain tas/s co :leted and

t"e acco :lis" ents of t"e e :lo*ee in a !i0en ti e :eriod in co :arison .it" t"e !oals set at t"e )e!innin! of t"e :eriod. Measurin! e :lo*ee :erfor ance is t"e )asis of t"e ,erfor ance a::raisal :rocesses and :erfor ance 6or t"e :ur:ose of feed)ac/ fro ana!e ent. easurin! e :lo*ee :erfor ance, different in:ut for s can )e used for ta/in! t"e easurin! e :lo*ee :erfor ance are2

t"e 0arious sources li/e t"e su:erior, :eers, custo ers, 0endors and t"e e :lo*ee "i self.

So e su!!estions and ti:s for res:onsi)ilities.

&. 1learl* define and de0elo: t"e e :lo*ee :lans of action #:erfor ance( .it" t"eir role, duties and $. 7r!aniBational outco es or t"e ac"ie0e ent of or!aniBational !oals s"ould also )e /e:t in ind.

B.G.I.E.T SANGRUR Page33

3. 6ocus on acco :lis" ents and results rat"er t"an on acti0ities. A. Also ta/e note of t"e s/ills, /no.led!e and co :etencies and )e"a0iors of t"e e :lo*ees t"at "el: t"e or!aniBation to ac"ie0e its !oals. 4. If :ossi)le, collect t"e feed)ac/ a)out t"e :erfor ance of t"e e :lo*ees t"rou!" and self'assess ents. 6inancial I. easures li/e t"e return on in0est ent, t"e s"ould also )e considered onitorin! and ar/et s"are, t"e :rofit !enerated )* t"e :erfor ance of t"e tea onitor or ulti':oint feed)ac/

6or an or!aniBation to )e an effecti0e or!aniBation and to ac"ie0e its !oals, it is 0er* i :ortant to easure its> and its e :lo*ee :erfor ance on a re!ular )asis. Effecti0e easurin! also includes :ro0idin! ti el* feed)ac/ and re0ie.s to e :lo*ees for t"eir .or/ and :erfor ance accordin! to t"e :re'deter ined !oals and standards and sol0in! t"e :ro)le s faced. Ti el* reco!nition of t"e acco :lis" ents also :erfor ance. oti0ates t"e e :lo*ees and "el: to i :ro0e t"e

Measurin! t"e :erfor ance of t"e e :lo*ees )ased onl* on one or so e factors can :ro0ide .it" inaccurate results and lea0e a )ad i :ression on t"e e :lo*ees as .ell as t"e or!aniBation. 6or e@a :le2 B* easurin! onl* t"e acti0ities in e :lo*ee>s :erfor ance, an or!aniBation easures #co i!"t rate ost of its e :lo*ees as outstandin!, e0en ."en t"e or!aniBation as a ."ole o)-ecti0es. T"erefore, a )alanced set of used for easurin! t"e :erfor ance of t"e e :lo*ee. i!"t "a0e failed to eet its !oals and

onl* /no.n as )alanced scorecard( s"ould )e

METHO#S AN# TECHNIBUES OF PERFORMANCE APPRAISAL.

B.G.I.E.T SANGRUR Page3A

IN#I;I#UAL E;ALUATION METHO#.

0. CONFI#ENTIAL REPORT. ostl* used in !o0t. or!aniBations. It is a detailed re:ort :re:ared )* t"e i feed)ac/ is !i0en to t"e e :lo*ee. 2. ESSA- APPRAISAL METHO#. T"is traditional for of a::raisal, also /no.n as ?6ree 6or et"od; in0ol0es a descri:tion of t"e :erfor ance of an e :lo*ee )* "is su:erior. T"e descri:tion is an e0aluation of t"e :erfor ance of an* indi0idual )ased on t"e facts and often includes e@a :les and e0idences to su::ort t"e infor ation. =. CRITICAL INCI#ENTS METHO#S. In t"is et"od of ,erfor ance A::raisal, t"e e0aluator rates t"e e :lo*ee on t"e )asis of critical e0ents and "o. t"e e :lo*ee )e"a0ed durin! t"ose incidents. It includes )ot" ne!ati0e and :ositi0e :oints. >. CHEC/LIST METHO#. T"e rater is !i0en a c"ec/list of t"e descri:tions of t"e )e"a0ior of t"e e :lo*ees on -o). T"e c"ec/list contains a list of state ents on t"e )asis of ."ic" t"e rater descri)es t"e on t"e -o) :erfor ance t"e e :lo*ees 3. ,RAPHIC RATIN, SCALE. In t"is et"od, an e :lo*ee>s Cualit* and Cuantit* of .or/ is ediate )oss. No

assessed in a of !ra:"ic scale indicatin! different de!rees of a :articular trait. T"e factors ta/en into consideration include )ot" t"e :ersonal c"aracteristics and c"aracteristics related to t"e on't"e'-o) :erfor ance of t"e e :lo*ees. 4. ARS " EHA;IORALL- ANCHORE# RATIN, SCALE' Ste: &. Ste: $. Ste: 3. Ste: A. Ste: 4. Identif* critical incidents Select :erfor ance di ension Retranslate t"e incidents Assi!n scales to incidents De0elo: final instru ent

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1. FORCE# CHOICE METHO#. 6ocus of t"is :"rases are et"od is to eli inate t"e rater fro !i0in! too "i!" or too lo. ratin!s to t"e e :lo*ee. T"is et"od uses :aired :"rases t"at carr* fa0ora)le or unfa0ora)le credits. T"e rater is una.are of "o. t"e ar/ed and t"erefore c"ooses ."at )est descri)es t"e e :lo*ee.

I. MANA,EMENT - O JECTI;ES "M O'. T"is reCuires t"e ana!e ent to set s:ecific, easura)le !oals .it" eac" e :lo*ee and t"en :eriodicall* discusses t"e :erfor ance to.ards t"ese !oals. Ste:s in MB72

J.STRAI,HT RAN/IN, METHO#. T"is is one of t"e oldest and si :lest tec"niCues of :erfor ance a::raisal. In t"is ran/s t"e e :lo*ees fro useful for a co :arati0e e0aluation 0K. PAIRE# COMPARISON. A )etter tec"niCue of co :arison t"an t"e strai!"t ran/in! co :arisons, t"e e :lo*ees are !i0en t"e final ran/in! 00.FORCE# #ISTRI UTION. To eli inate t"e ele ent of )ias fro t"e rater>s ratin!s, t"e e0aluator is as/ed to distri)ute t"e e :lo*ees in so e fi@ed cate!ories of ratin!s li/e on a nor al distri)ution cur0e. T"e rater c"ooses t"e a::ro:riate fit for t"e cate!ories on "is o.n discretion. et"od, t"is et"od co :ares eac" e :lo*ee .it" all ot"ers in t"e !rou:, one at a ti e. After all t"e co :arisons on t"e )asis of t"e o0erall et"od, t"e a::raiser t"e )est to t"e :oorest on t"e )asis of t"eir o0erall :erfor ance. It is Cuite

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02. ,ROUP APPRAISAL. An e :lo*ee is a::raised )* a !rou: of a::raisers. Grou: consists of i su:er0isors, J7D, ana!er etc. t"is !rou: used an* of t"e tec"niCues 0=. HUMAN RESOURCE ACCOUNTIN, "HRA'. It is a so:"isticated .a* of accountin! for :eo:le as an or!aniBational resource. T"e 0alue if an e :lo*ee is increased ."en or!aniBations in0est in TLD. T"is tec"niCue is not full* de0elo:ed. 0>. FIEL# RE;IE:. In t"is et"od, a senior e )er of t"e JR de:art ent or a trainin! officer discusses and inter0ie.s a-or dra.)ac/ of t"is et"od is t"at et"od. But t"is et"od "el:s to reduce t"e su:eriors> :ersonal )ias. t"e su:er0isors to e0aluate and rate t"eir res:ecti0e su)ordinates. A it is a 0er* ti e consu in! Indi0iduals fro 03. ASSESSMENT CENTRE. 0arious de:art ents are )rou!"t to!et"er to s:end $'3 da*s .or/in! on indi0idual or eant for e0aluatin! t"e :otential of candidates. !rou: assi!n ents si ilar to t"e ones t"e* "a0e "andled. 7)ser0ers t"en ran/ t"e :erfor ance of eac" and e0er* :artici:ant. T"ese centers are )asicall* ediate su:er0isor, ot"er entioned a)o0e of a::raisin!.

ENEFITS OF APPRAISAL S-STEM

ENEFITS TO THE APPRAISER I :ro0ed :erfor ance of indi0idual and de:art ent Identification of staff .ea/ness Identification of e@istin! :ro)le Identification of de:art ental trainin! needs Identification of indi0idual trainin! needs Identification of o.n stren!t" and .ea/nesses Increased o::ortunit* to co unicate co :anies o)-ecti0e

7::ortunit* to find a)out o.n stren!t"s and .ea/nesses 6ind out t"e areas in ."ic" to increase t"e dele!ation Increased o::ortunit* to :raise and conduct

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 To de onstrate o.n

ana!erial s/ills

ENEFITS TO THE OR,ANISATION I :ro0ed :erfor ance of indi0iduals I :ro0ed :erfor ance of de:art ent I :ro0ed :rofita)ilit* and efficienc* I :ro0ed Cualit* of :roduction Increased a)ilit* to e0aluate 0alue of trainin! :ro0ided More accurate assess ent of :otential indi0iduals and de:art ent A)le to ado:t t"e s"ort ter s needs A)le to :lan L ad-ust salar* scales ."ere a::ro:riate

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CURRENT ,LO AL TREN#S IN PERFORMANCE APPRAISAL PRO,RAM.

T"e :erfor ance a::raisal :rocess "as )eco e t"e "eart of t"e "u an resource or!aniBations. ,erfor ance a::raisal defines and ana!e ent s*ste in t"e

easures t"e :erfor ance of t"e e :lo*ees and t"e

or!aniBation as a ."ole. It is a tool for accessin! t"e :erfor ance of t"e or!aniBation. T"e i :ortant issues and :oints concernin! :erfor ance a::raisal in t"e :resent .orld are2 T"e focus of t"e :erfor ance a::raisals is turnin! to.ards career de0elo: ent rel*in! on t"e dialo!ues and discussions .it" t"e su:eriors. ,erfor ance easurin!, ratin! and re0ie. s*ste "a0e )eco e ore detailed, structured and :erson s:ecific t"an )efore. ,erfor ance related :a* is )ein! incor:orated in t"e strate!ies used )* t"e or!aniBations. Trend to.ards a 35%'de!ree feed)ac/ s*ste T"e :ro)le s in t"e i :le entation of t"e :erfor ance a::raisal :rocesses are )ein! antici:ated and efforts are )ein! ade to o0erco e t"e . ost In India, t"e :erfor ance a::raisal :rocesses are faced .it" a lot of o)stacles, t"e :ro inent )ein! t"e lac/ of Cuantifia)le indicators of t"e :erfor ance. G97BA9 TRENDS T"e e er!ence of follo.in! conce:ts and t"e follo.in! trends related to ,erfor ance a::raisal can )e seen in t"e !lo)al scenario2 =4K #E,REE APPRAISALS. 35% de!ree feed)ac/, also /no.n as N ulti'rater feed)ac/N, is t"e t"e feed)ac/ a)out t"e e :lo*ees> :erfor ance co es fro :eer in:ut, custo er feed)ac/, and in:ut fro ost co :re"ensi0e a::raisal ."ere 0arious sources suc" as

all t"e sources t"at co e in contact .it"

t"e e :lo*ee on "is -o). 7r!aniBations are increasin!l* usin! feed)ac/ fro )ein! used to o)tain t"e infor ation re!ardin! t"e e :lo*ee :erfor ance.

su:eriors. Different for s .it" different for ats are

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 TEAM PERFORMANCE APPRAISAL. Accordin! to a .all street -ournal "eadline, ?Tea s "a0e )eco e co ind i.e. to on:lace in U.S. 1o :anies;. Most of t"e :erfor ance a::raisal tec"niCues are for ulated .it" indi0iduals in easure and rate t"e :erfor ance of t"e indi0idual e :lo*ee. T"erefore, .it" t"e easure and a::raise t"e fro t"e nu )er of tea s increasin! in t"e or!aniBations, it )eco es difficult to :erfor ance of t"e e :lo*ees. A solution to t"is :ro)le is to easure )ot" t"e indi0idual and t"e tea also included in t"e indi0idual :erfor ance :lans.

:erfor ance of t"e tea . T"e Cuestion is "o. to se:arate t"e :erfor ance of t"e tea :erfor ance. So eti es, tea

t"at is )ein! ado:ted )* t"e co :anies )ased o)-ecti0es are

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PERFORMANCE APPRAISAL S-STEM AT ;ER/A MIL/ PLANT

POLICA Dell defined a::raisal :olic* e@ists in8ERHA MI9H ,9ANT. 6or )ot" t"e .or/ers L staff. T"e o)-ecti0es "a0e )een defined and t"e set o)-ecti0es are2' To o0er"aul and i :ro0ise t"e e@istin! :ersonnel :olicies and :ractices of t"e co :an*, .it" t"e :ersonnel :olicies and :ractices of t"e co :an*, .it" :ersonnel de:art ent as t"e critical initiatin! and coordinatin! factor, t"e "eads of t"e de:art ent as t"e e@ecutin! forces, and t"e to: s:irit. T"e second )oard o)-ecti0e of t"e docu ent is to introduce 0alue orientation in t"e co :an* .it" t"e "eads of de:art ent )ein! t"e /e* inculcatin! forces of suc" 0alues in t"eir res:ecti0e de:art ents, so t"at t"e co :an*, as a ."ole )eco es an effecti0e, :roducti0e as .ell as "u ane or!aniBation. ana!e ent as t"e

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PURPOSE OF PERFORMANCE APPRAISAL ACCOR#IN, TO SUR;E- AT ;ER/A MIL/ PLANT

Accordin! to a recent sur0e*, t"e :ercenta!e of e :lo*ees of t"e8M,S usin! :erfor ance a::raisal for t"e 0arious :ur:oses is as s"o.n in t"e dia!ra )elo.2

purposeof perform anceAppriasal

600% 500% 400% 300% 200% 100% 0% payroll training identify Series1 other purpose Series2 Series3

T"e

ost si!nificant reasons of usin! ,erfor ance a::raisal are2

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Ma/in! :a*roll and co :ensation decisions P F%K

Trainin! and de0elo: ent needs P 3&K. Identif*in! t"e !a:s in desired and actual :erfor ance and its cause '35K Decidin! future !oals and courses of action' A$K ,ro otions, de otions and transfers P AEK 7t"er :ur:oses '5K #includin! -o) anal*sis and :ro0idin! su:erior su::ort,assistance and counselin!(

AIMS OF PERFORMANCE APPRAISAL AT ;ER/A

Gi0e feed)ac/ on :erfor ance to e :lo*ees. Identif* e :lo*ee trainin! needs. Docu ent criteria used to allocate or!aniBational re.ards. 6or a )asis for :ersonnel decisions2 salar* increases, :ro otions, disci:linar* actions, etc. . unication )et.een e :lo*ee and ad inistrator. eet federal ECual E :lo* ent

6acilitate co

8alidate selection tec"niCues and "u an resource :olicies to 7::ortunit* reCuire ents.

PROCE#URE

,eriodicit* of a::raisal .ill )e "alf *earl* for all cate!ories of staff and annual for .or/ers. T"e :erfor ance a::raisal fro .ill )e aintained )* :ersonnel de:art ent and it .ill )e

res:onsi)le for sendin! and collectin! it ti el*.

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 T"e a::raisal )elo. second line in co

and .ill )e done )* "eads of t"e de:art ent.

E@ecuti0e director .ill )e a::raisin! t"e to: cate!or*. T"e o)-ecti0e and e@:ectations s"ould )e clearl* defined in t"e )e!innin! of t"e *ear and .ell co unicated to t"e a::raisee.

T"e :erfor ance is )ased on factor anal*sis and a::raises "as to select t"e )est suited in front of eac" anc"or #acti0it*( accordin! to t"e :erfor ance of t"e a::raisal )ased on t"e o)-ecti0e deter ined and nor s set )* t"e co :an*. 6or officer and a)o0e a::raisal "as to fill critical incident for . T"is for a::raisal and "e .ill *ear. Je .ill a::raisal inter0ie.. Jeads of t"e de:art ent .ill )e sendin! critical incident fro fulfilled to e@ecuti0e director for "is reference. A::raisal inter0ie. for officers and a)o0e .ill )e conducted )* t"e i oti0atin! t"e su)ordinates effecti0el*. ,eriodic trainin! is to )e !i0en to a::raiser on a::raisin! tec"niCues orientation session are conducted for first line and second line for t"e follo.in! :ur:ose2' Jo. to fill in initial incident et"od for . ediate a::raiser+su:erior of second line in co and dul* .ill )e retained )* t"e ar/ round t"e

a/e not"in! of e@tra ordinar* :erfor ance and not u: to

a/e t"e "el: of t"is data durin! a::raisin! t"e a::raise and ."ile conductin! t"e

and feed)ac/ is to )e !i0en on t"eir :erfor ance. Suc" a::raisal inter0ie. .ould !o a lon! .a* in

Jo. to a::l*+ad inister t"e a::raisal for , recordin! t.ice a *ear. Jo. to conduct a::raisal inter0ie. .it" t"e concerned su)ordinates+a::raisees.

T"e :ersonal de:art ents .ill anal*sis t"e a::raisal data su) it is reco action as )elo.. a( Incre ents )( ,ro otion c( Trainin! d( Transfer

endation for necessar*

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e( 1ounselin! f( Sto::a!e of incre ents !( Sto::a!e of :ro otions "( Ter ination i( An* ot"er

APPRAISAL FOR EMPLO-EES AT #IFFERENT LE;ELS.

,erfor ance a::raisal is i :ortant for e :lo*ees at all le0els t"rou!"out t"e or!aniBation. T"e :ara eters, t"e c"aracteristics and t"e standards for e0aluation ore effecti0el* used as t"e tools of of e :lo*ees> :erfor ance are2 S:eed i.e. :rocess :erfor ance, Accurac* and ,roducti0it* of eac" :rocess, a* )e different, )ut t"e funda entals of easure ent :erfor ance a::raisal are t"e sa e. But as t"e le0el of t"e e :lo*ees> increases, :erfor ance a::raisal is ana!in! :erfor ance. T"e !eneral :ara eters for t"e

PRO LEMS ENCOUNTERE# #URIN, PERFORMANCE APPRAISAL.7 Ineffecti0e or!aniBational :olicies

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 Jud! ent errors 6irst i :ressions Jalo effect 9enienc* 1entral tendenc* Stereot*:in!

,oor a::raisal for s T"e ratin! scale T"e for a* )e 0a!ue and unclear

a* i!nore i :ortant as:ects of -o) :erfor ance a* contain irrele0ant di ensions

T"e ratin! for T"e for s

a* )e too lon! and co :le@

9ac/ of rater :re:aredness T"e rater T"e rater a* not )e trained ,A acti0ities. i!"t not )e co :etent to do t"e e0aluations

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Su))ar% of the Perfor)ance Ana*%+i+ S%+te)

Settin! :erfor ance standards, o)ser0in! and :ro0idin! feed)ac/, and conductin! a::raisals ena)les t"e Tea e :lo*ee :erfor ance. To )e!in t"e :rocess, t"e Tea 9eader and t"e e :lo*ee colla)orates on t"e 9eader t"en de0elo:s a :erfor ance de0elo: ent of :erfor ance standards. T"e Tea 9eader to ac"ie0e t"e )est results t"rou!" ana!in!

:lan t"at directs t"e e :lo*eeNs efforts to.ard ac"ie0in! s:ecific results, to su::ort or!aniBational !ro.t" as .ell as t"e e :lo*eeNs :rofessional !ro.t". Discussion of !oals and o)-ecti0es t"rou!"out t"e *ear :ro0ides a fra e.or/ to ensure t"at e :lo*ees ac"ie0e results t"rou!" 7ne on 7ne and t"e Tea As t"e i utual feed)ac/. At t"e end of t"e ratin! :eriod, 9eader a::raises t"e e :lo*eeNs :erfor ance a!ainst e@istin! standards, and ediate su:er0isor, t"e Tea 9eader :la*s an i :ortant roleI "is closest

esta)lis"es ne. !oals to!et"er for t"e ne@t ratin! :eriod. interaction .it" t"e e :lo*ee occurs at t"is le0el. T"ere are four /e* ele ents in t"e a::raisal s*ste 2 &. Set o(!ecti8e+ ' Decide ."at t"e Tea 9eader .ants fro t"e e :lo*ees and

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a!ree t"ese o)-ecti0es .it" t"e . $. Manage $erfor)ance ' Gi0e e :lo*ees t"e tools, resources and trainin! t"e* need to :erfor .ell. onitor and assess t"e e :lo*eesN :erfor ance, and a!ree on future o)-ecti0es. 3. Carr% out the a$$rai+a* '

discuss t"ose assess ents .it" t"e

A. Pro8ide re@ard+Ere)edie+ ' 1onsider :a* a.ards and+or :ro otion )ased on t"e a::raisal and decide "o. to tac/le :oor :erfor ance. full* trained :erson ."o "as t"e aut"orit* and resources to ac"ie0e t"e desired result Descri)e t"e conditions t"at e@ist ."en :erfor ance Be easura)le, .it" s:ecified eets e@:ectations anner of :erfor ance, or et"od of doin!

Be e@:ressed in ter s of Cuantit*, Cualit*, ti e, cost, effect,

et"od#s( of !at"erin! :erfor ance data and

Measurin! :erfor ance a!ainst standards

EG$re++ing Standard+
T"e ter s for e@:ressin! :erfor ance standards are outlined )elo.2 Buantit%2 S:ecifies "o. ti e. Bua*it%2 Descri)es "o. .ell t"e .or/ :recision, a::earance, or effecti0eness. Ti)e*ine++2 Ans.ers t"e Cuestions, )* ."enQ , Jo. soonQ , 7r .it"in ."at :eriodQ Effecti8e U+e of Re+ource+2 Used ."en :erfor ance can )e assessed in ter s of utiliBation of resources2 one* sa0ed, .aste reduced. Effect+ of Effort2 Addresses t"e ulti ate effect to )e o)tainedI e@:ands state ents of effecti0eness )* usin! :"rases suc" as2 so t"at, in order to, or as s"o.n )*. Manner of Perfor)ance2 Descri)es conditions in ."ic" an indi0idualNs :ersonal )e"a0ior "as an effect on :erfor ance, e.!., assists ot"er e :lo*ees in t"e .or/ ust )e acco :lis"ed. S:ecifies accurac*, uc" .or/ ust )e co :leted .it"in a certain :eriod of

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RESEARCH METHO#OLO,-

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INTRO#UCTION
T"e .ord researc" refers to findin! t"e trut" a)out so et"in! t"rou!" a s*ste atic stud*. Researc" a* )e done to 'Gain fa iliarit* .it" a :"eno enon or to ac"ie0e ne. insi!"ts into it2 ',ortra* accuratel* t"e c"aracteristics of t"e :articular indi0idual, situation or a !rou:2 'Deter ination t"e freCuenc* .it" ."ic" :"eno enon occurs or .it" ."ic" it is associated .it" anot"er2 'Test a "*:ot"esis of a casual relations"i: )et.een 0aria)les ,erfor ance A::raisal is t"e s*ste atic, :eriodic and an i :ortant ratin! of an e :lo*ee>s in atters :ertainin! to "is :resent -o) and "is :otential for a )etter -o). e@cellence

Ai) of the Re+earch

To ascertain t"e effecti0eness of ,erfor ance A::raisal 7r!aniBation. et"odolo!* used )* t"e

O(!ecti8e+ of the +tud%

To de8e*o$ )% under+tanding of the +u(!ect. ,erfor ance A::raisal S*ste suita)ilit*. T"rou!" i :le ented in 0arious 7r!aniBations 0aries accordin! to t"e need and * researc", I "a0e tried to stud* t"e /ind of A::raisal used in t"e 7r!aniBation and

t"e 0arious :ros and cons of t"is t*:e of s*ste . To conduct a +tud% on +ocia* (eha8ior. Social )e"a0ior is a 0er* un:redicta)le as:ect of "u an life )ut social researc" is an atte :t to acCuire /no.led!e and to use t"e sa e for social de0elo: ent. To enhance the @e*fare of e)$*o%ee+. T"e A::raisal s*ste is concei0ed )* t"e Mana!e ent )ut ostl* does not ta/e into consideration t"e o:inion of t"e e :lo*ees. T"is can lead to ad0erse :ro)le s in t"e 7r!aniBation. T"erefore )* t"is stud* I "a0e atte :ted to :ut fort" t"e o:inion of t"e e :lo*ee .it" res:ect to t"e acce:ta)ilit* of t"e ,erfor ance A::raisal S*ste . To eGerci+e +ocia* contro* and $redict change+ in (eha8ior.

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T"e ulti ate o)-ect of

* researc" is to

a/e it :ossi)le to :redict t"e )e"a0ior of indi0iduals )*

stud*in! t"e factors t"at !o0ern and !uide t"e .

T-PE OF STU#-. T"e t*:e of t"e stud* .as descri:ti0e in nature. Descri:ti0e studies ai attitudes or 0ie.s of a :articular !rou: of :eo:le to.ards an* SOURCE OF INFORMATION. T"e rele0ant data in t"e su)-ect under stud* .as collected fro 0. Pri)ar% data. T"ese data .ere collected fro t"e follo.in! sources. at :ortra*in! accuratel* t"e

t"e .or/ en of t"e co :an*. -ournals, anuals and e@istin! records of t"e

2. Secondar% data2 T"e secondar* data .as collected fro

co :an*. Also nu )er of )oo/s and :a:ers on Cualit* of .or/ life .ere used.

RESEARCH #ESI,N
T"e :resent in0esti!ation is descri:ti0e t*:e of stud* underta/en to esti ate t"e effecti0eness of t"e :erfor ance a::raisal at 8er/a Mil/ ,lant San!rur. T"e :resent stud* identifies 0ie.s of e :lo*ees of different se@ i.e. ale and fe ale
sa :lin! et"od .as ado:ted and I "a0e used Cuestionnaire.. 6or t"e researc", si :le rando

SAMPLE SILE. All t"e e :lo*ees in t"e or!aniBation are considered as uni0erse.&%% res:ondents .ere selected at rando )asis.

TOOLS FOR #ATA COLLECTION AN# ANAL-SIS2 T"e tool used for data collection .as inter0ie. sc"eduled for .or/ers #Guestionnaire(. T"e sc"edule .as :re:ared to collect t"e data on areas, ."ic" affect Cualit* of .or/ life. T"e in0esti!ator conducted :ersonal inter0ie. .it" all t"e res:ondents c"osen as sa :le. T"e tools used for data anal*sis include dia!ra s li/e ,ie dia!ra , )ar dia!ra SUR;E-. etc.

B.G.I.E.T SANGRUR Page4&

,ersonal inter0ie.s .ere conducted .it" "undred .or/ers out of t"e uni0erse. ,re'tested Cuestionnaire .as used to collect infor ation.

LIMITATIONS OF THE STU#-.

E0er* stud* "as its o.n li itations ."et"er it is an e@:lorator*, descri:ti0e or casual researc". T"e* can )e re!ardin! collection of data, for in! of t"e Cuestionnaire, anal*sis of t"e data collected etc. T"e li itations of t"e stud* done )* e can fit so e."ere in t"e !i0en cate!ories.

T"e collection of data .as one of t"e li itations faced. E :lo*ees .ere not at all interested in !i0in! t"eir -o) detail or t"e :ersonal detail. T"e* .ere feelin! insecure and didn>t )elie0e t"at it .as -ust a sur0e*. E :lo*ees .ere not at all ent"usiastic in :ro0idin! t"e infor ation. 7n reCuestin! a lot t"e* coo:erated a )it. E :lo*ees .ere not .illin! to fill t"e Cuestionnaires and use to sa* t"at fill ."at e0er *ou .ant. Ti e allotted for t"e sur0e* .as less

B.G.I.E.T SANGRUR Page4$

#ATA ANAL-SIS A INTERPRETATION

G&. 6or "o. an* *ears *ou are .or/in! .it" 8er/a il/ :lantQ

Nu)(er of %ear+ %'$ $'4 4'&% R&% Tota*

#i+tri(ution $ 5 35 45 &%%

SERVICE TENURE OF EMPLOYEES 0--2 2% 2--5 6%

0--2

> 10 56%

5--10 36%

2--5 5--10 >10

B.G.I.E.T SANGRUR Page43

INTERPRETATION It can )e seen t"at 45K of t"e .or/ers at 6MGI are .or/in! for .or/in! for ore t"an 4 *rs. ore t"an &% *ears ."ereas 35K are

B2.Are %ou +ati+fied @ith %our $re+ent !o( at ;er9aM

Are %ou +ati+fied @ith the $re+ent !o(M Yes No A0era!e Tota*

#i+tri(ution F$ &5 $ &%%

SAT ISFACT ION WIT H T HE PRESENT JOB

A " e# $ %e 2%

N 1!%

Yes N A " e# $ %e

Yes 82%

INTERPRETATION

B.G.I.E.T SANGRUR Page4A

Jo) satisfaction is a

a-or indicator of e :lo*ee

orale. F$K of t"e re:resents are satisfied .it" t"eir -o). "a0e a0era!e satisfaction. T"is can )e

&5K of t"e res:ondents are not satisfied .it" t"eir -o). $K of t"e re:resented .it" t"e "el: of t"e follo.in! fi!ure

B=. A@arene++ of techniCue of Perfor)ance A$$rai+a* (eing fo**o@ed at ;er9a a)ong E)$*o%ee+

A@arene++ of techniCue of Perfor)ance A$$rai+a* Yes No Tota*

#i+tri(ution

3$ $F &%%

AWARENESS OF TECHNI'UE OF PERFORMANCE APPRAISAL N 28%

Yes N

Yes &2%

INTERPRETATION

B.G.I.E.T SANGRUR Page44

3$K of t"e res:ondents a!ree t"at t"e* are a.are of :erfor ance a::raisal s*ste s*ste . B>. E)$*o%ee+F o$inion a+ to the $re+ent a$$rai+a* +%+te)

in t"eir or!aniBation.

But $FK of t"e res:ondents .ere of t"e 0ie. t"at t"e* don>t "a0e an* /no.led!e a)out t"e a::raisal

E)$*o%ee+F o$inion a+ to the $re+ent a$$rai+a* +%+te) 6ull* Satisfied Satisfied 1an>t Sa* Dissatisfied Tota*

Re+$on+e+ "in N'

$ $A AA 3% &%%

F())* EMPLOYEES OPINION TO PERFORMANCE APPRAISAL S$+,s-,e. 2% 2,ss$+,s-,e. S$+,s-,e. 2/% 30% C$01+ S$* //%

F())* S$+,s-,e. S$+,s-,e. C$01+ S$* 2,ss$+,s-,e.

INTERPRETATION Ma-orit* of res:ondents do not :ossess an* o:inion a)out t"e :resent a::raisal s*ste . D"ereas onl* $AK are satisfied and 3%K are t"ose ."o are co :letel* dissatisfied.

B.G.I.E.T SANGRUR Page45

B3 E)$*o%ee $erce$tion a+ to the freCuenc% of a$$rai+a*

E)$*o%ee $erce$tion a+ to the freCuenc% of a$$rai+a* 7nce Durin! T"e Ser0ice ,eriod 1ontinuous Ne0er 1an>t Sa* Tota*

Re+$on+e "in N'

E$ % 5 &%%

EMPLOYEE1S PERCEPTION TO THE FRE'UENCY OF APPRAISAL

0% !% 2%

O05e 2(#,0% T6e Se#",5e Pe#, . C 0+,0( (s Ne"e#

42%

C$07+ S$*

B.G.I.E.T SANGRUR Page43

B4. Ho@ Perfor)ance A$$rai+a* affect+ the $roducti8it% of the e)$*o%ee+

O$inion ,ositi0e 6eed)ac/ Ne!ati0e 6eed)ac/ Indifferent Tota*

Re+$on+e 5A &$ $A &%%

HOW 2OES APPRAISAL EFFECT THE PRO2UCTIVITY OF EMPLOYEES %ndifferent 24% $egative eed!a"# 12% Positive eed!a"# 64% Positive eed!a"# $egative eed!a"# %ndifferent

INTERPRETATION 5AK of t"e res:ondents feel t"at ,erfor ance A::raisal "el:s in increasin! t"eir :roducti0it* as t"e* !et oti0ated ."ile &$K of t"e res:ondents feel t"at ,erfor ance A::raisal decreases t"eir :roducti0it*. $AK of t"e res:ondents feel t"at ,erfor ance A::raisal doesn>t affect t"eir :roducti0it*.

B.G.I.E.T SANGRUR Page4F

B1. :ho +hou*d do the a$$rai+a*M O$tion+ Su:erior ,eer Su)ordinate Self A::raisal 1onsultant Re+$on+e " in N ' $A % % F A

All of t"e a)o0e AF Su:erior S ,eer &5 Tota* &%%

W6 s6 (). . +6e $88#$,s$)9

1! 2/ /8 / 0 0 8

S(8e#, # Pee# S(: #.,0$+e Se)- A88#$,s$) C 0s()+$0+ A)) - +6e $: "e S(8e#, # ; Pee#

INTERPRETATION AFK of t"e res:ondents feel t"at :erfor ance a::raisal can )e done )* t"eir su:erior, :eer, su)ordinate, or it can )e self a::raisal, or )* consultant ."ereas $AK of t"e res:ondents feel t"at t"e a::raisal .ould )e done )* t"eir su:erior at .or/ and &5K of t"e res:ondents feel t"at a::raisal .ould )e done )* )ot" t"e su:erior and :eer. BI. #oe+ a$$rai+a* he*$ in $o*i+hing +9i**+ and $erfor)ance areaM

B.G.I.E.T SANGRUR Page4E

O$tion+ Yes No So e."at Tota*

Re+$on+e " in N ' 3A &% &5 &%%

2OES APPRAISAL HELPS IN POLISHIN< S=ILLS AN2 PERFORMANCE AREA

Somewhat 1 6% No 1 0% Y es 7 4%

Y es N S > e?6$+

INTERPRETATION . In t"e sur0e* conducted it .as o)ser0ed t"at nearl* 3A K of t"e res:ondents a!ree t"at ,erfor ance A::raisal does leads to :olis"in! t"e s/ills of t"e e :lo*ees. Nearl* &% K of t"e res:ondents 0ie. t"at it does not ser0e t"is :ur:ose and around &5 K .ere not a)le to res:ond as to ."et"er it ser0e an* suc" :ur:oses or not. BJ. #oe+ $er+ona* (ia+ cree$+7in @hi*e a$$rai+ing an e)$*o%ee

B.G.I.E.T SANGRUR Page5%

O$tion+ Yes No Tota*

Re+$on+e " in N ' F$ &F &%%

2OES PERSONAL BIAS CREEPS IN WHILE APPRAISIN< AN EMPLOYEE $o 1'% &es '2%

Yes

INTERPRETATION T"us, ."en as/ed fro a on! t"e sa :le siBe of &%% res:ondents, as "u!e as F$ K res:ond ended t"at ana!es it so t"at it does :ersonal )ias do cree: in ."ile a::raisin! an indi0idual. Jence, it is ine0ita)le to sa* t"at :ersonal li/in!s do not co e in t"e :rocess of a::raisal. It is t"e e@tent to ."ic" t"e a::raiser not )eco e 0er* :artial and )ias.

B.G.I.E.T SANGRUR Page5&

B0K. If gi8en a chance& @ou*d e)$*o%ee+ *i9e to re8ie@ the current a$$rai+a* techniCueM

O$tion+ Yes No 1an>t Sa* Tota*

Re+$on+e " in N ' 3$ A $A &%%

IF <IVEN A CHANCE@ WOUL2 EMPLOY EES LI=E T O REVIEW T HE CURRENT APPRAISAL T ECHNI'UE

)an*t Say 24% Yes $o 4% N &es (2% C$01+ S$*

INTERPRETATION

3$K of t"e res:ondents are in fa0or of re0ie.in! t"e current a::raisal tec"niCue ."ereas $AK of t"e res:ondents can>t find an* ans.er ."ile ans.erin! to t"is Cuestion and AK no.
B00. A$$ro$riate )ethod of conducting the $erfor)ance a$$rai+a* O$tion+ Re+$on+e " in N ' B.G.I.E.T SANGRUR Page5$

Ran/in! Met"od ,aired 1o :arison 1ritical Incidents MB7 Assess ent 1entre 35% de!ree Tota*

5 % $% &$ A 4F &%%

APPROPRIAT E MET HO2 OF CON2UCT IN< PERFORMANCE APPRAISAL

6% 0% 20%

Ranking Method Paired Comparison Critical Incidents MB 12% 4% !ssessment Centre "60 degree

58%

INTERPRETATION 4FK of t"e res:ondents feel t"at t"e a::ro:riate et"od. et"od of conductin! t"e :erfor ance a::raisal is t"rou!" 35% de!ree a::roac" ."ereas $%K of t"e res:ondents feel t"at critical incidents is t"e )est

B02. #oe+ $erfor)ance a$$rai+a* *ead+ to identification of hidden $otentia*

B.G.I.E.T SANGRUR Page53

O$tion+ Yes No Tota*

Re+$on+e " in N ' E5 A &%%

2OES PERFORMANCE APPRAISAL LEA2S T O I2ENT IFICAT ION OF HI22EN POT ENT IAL $o 4%

Y es N &es +6%

INTERPRETATION E5K of t"e res:ondents feel t"at :erfor ance a::raisal leads to identification of t"e "idden :otential.

B0=. #oe+ the organiDation faci*itate +e*f7a$$rai+a* for @or9er+M

B.G.I.E.T SANGRUR Page5A

#oe+ the organiDation faci*itate +e*f7a$$rai+a* for @or9er+M Yes No Tota*

#i+tri(ution $F 3$ &%%

2OES THE OR<ANISATION FACILITATE SELFAPPRAISAL FOR WOR=ERS

0 & 2%

* es 0

* es 28%

INTERPRETATION 3$K of t"e .or/ers "a0e t"e o:inion t"at t"e or!aniBation does not facilitate an* :ro!ra s for t"eir self'i :ro0e ent.

B0>.:hat according to %ou i+ Perfor)ance A$$rai+a*M

B.G.I.E.T SANGRUR Page54

O$inion E0aluation of e :lo*ees ,art of career de0elo: ent Tota*

#i+tri(ution FA &5 &%%

OPINION ABOUT PERFORMANCE APPRAISAL

P$ # + 5$ # ee# 0% .e" e) 8> e0 + 1!%

E" $)($+, 0 e> 8) * ees

E" $ ) ( $ + , 0 - e> 8) * ees 8/%

P$#+ - 5$#ee# .e" e) 8> e0+

INTERPRETATION FAK feels t"at ,erfor ance A::raisal :erfor ance a::raisal s*ste standards and also "el:s t"e is a a-orl* re0ol0es around e0aluation of e :lo*ees. ,erfor ance a::raisal !i0es a clear 0ie. of "o. t"e e :lo*ees are :erfor in! and ."ere t"e* can i :ro0e. A eans for )ot" settin! and reco!niBin! t"e ac"ie0e ent of !oals or in :lannin! t"e e :lo*ees o.n career de0elo: ent.

B03.Ho@ i)$ortant Perfor)ance A$$rai+a* i+ in uti*iDing the o$ti)a* +9i**+& 9no@*edge and a(i*itie+ of the e)$*o%ee+M

B.G.I.E.T SANGRUR Page55

O$inion 8er* i :ortant I :ortant 9east i :ortant Not at all i :ortant Tota*

#i+tri(ution &%% % % % &%%

IMPORT ANCE OF PERFORMANCE APPRAISAL

100 80 60 40 20 0
Distribution Ve#* ,> 8 #+$0+ I> 8 #+$0+ Le$s+ ,> 8 #+$0+ N + $+ $)) ,> 8 #+$0+

INTERPRETATION &%%K :eo:le a!ree to t"e fact t"at ,erfor ance A::raisal is e@tre el* i :ortant in utiliBin! t"e o:ti al s/ills, /no.led!e and a)ilities of t"e e :lo*ees. ,erfor ance a::raisal :erfor t"eir )est )* utiliBin! t"eir /no.led!e and a)ilities to fullest. oti0ates t"e e :lo*ees to

B04. :hat do %ou con+ider a+ e++entia* for $erfor)ance a$$rai+a* of an indi8idua*M

O$inion E@:erience

#i+tri(ution %

B.G.I.E.T SANGRUR Page53

Indi0idual :erfor ance Indi0idual :otential 1urrent :erfor ance Tota*

4& AE % &%%

ESSENT IAL FOR PERFORMANCE APPRAISAL )urrent ,-perien"e perfor.an"e 0% 0% EA 8e#,e05e %ndiv idual potential 4+% %ndiv idual perfor.an"e 51% I0.," ,.($) 8e#- #> $05e I0.," ,.($) 8 +e0+,$) C(##e0+ 8e#- #> $05e

INTERPRETATION 4&K i.e. t"e a-orit* feels t"at t"e ore t"an t"e Tea ost essential t"in! for ,erfor ance A::raisal is an indi0idual>s or Grou: :erfor ance. Indi0idual :erfor ance is ta/en into

:erfor ance e0en attendance.

account, t"at, "as t"e e :lo*ee

et "is !i0en tar!ets, t"eir attitude to.ards seniors and collea!ues and

B01. Are e)$*o%ee+ gi8en an o$$ortunit% to )a9e an in$ut to their o@n $erfor)ance a$$rai+a*M

B.G.I.E.T SANGRUR Page5F

O$inion Yes No Tota*

#i+tri(ution &%% % &%%

OPPORT UNIT Y <IVEN T O EMPLOYEES T O MA=E AN INPUT T O T HEIR OWN PERFORMANCE APPRAISAL

N 0% Y es Y es 100% N

INTERPRETATION &%%K e :lo*ees are !i0en o::ortunities to a/e in:uts to t"eir o.n ,erfor ance A::raisal )* fillin! t"e

e :lo*ee Self'Assess ent Guestionnaire. T"e e :lo*ees can docu ent not onl* t"eir ac"ie0e ents, )ut also t"e difficulties encountered ."ile .or/in!. B0I.Are the $erfor)ance a$$rai+a* re$ort+ free*% acce++i(*e and co))unicated to %our e)$*o%ee+M

O$inion Yes No

#i+tri(ution F3 &3

B.G.I.E.T SANGRUR Page5E

Tota*

&%%

ARE APPRAISAL REPORT S FREELY ACCESSIBLE AN2 COMMUNICAT E2 T O EMPLOY EES 0% N 1& %

Y es Y es 83% N

INTERPRETATION In 6ederal Mo!ul, t"e ,erfor ance A::raisal re:orts are freel* a0aila)le to t"e e :lo*ee ."ic" is a !ood t"in!. 7nl* fe. tea leaders t"in/ t"at :erfor ance a::raisal re:orts are not so easil* accessi)le. T"e t"eir su:eriors and also ."at t"eir e :lo*ees can easil* c"ec/ ."at ratin!s t"e* "a0e !ot fro .ea/nesses are and ."at are t"eir stren!t"s.

SU,,ESTIONS B RECOMMEN#ATIONS

B.G.I.E.T SANGRUR Page3%

&. ,erfor ance a::raisal s"ould not )e :ercei0ed -ust as a re!ular acti0it* )ut its i :ortance s"ould )e reco!niBed and co unicated do.n t"e line to all t"e e :lo*ees. Ne. et"ods of a::raisal s"ould )e ado:ted so t"at )ot" a::raiser and t"e a::raisee ta/e interest in t"e a::raisal :rocess. online'a::raisal can )e introduced $. T"ere s"ould )e a re0ie. of -o) anal*sis, -o) desi!n and .or/ en0iron ent )ased on t"e :erfor ance a::raisal. 3. It s"ould )rin! ore clarit* to t"e !oal and 0ision of t"e or!aniBation and :ro0ide s:ecialists for fra in! a :ro:er a::raisal s*ste oti0ate ot"ers to :erfor )etter. )etter. so t"at ore t"at suits t"e entor e :o.er ent to t"e e :lo*ees )* :ro0idin! t"e A. Assistance s"ould )e sou!"t fro for ot"er e :lo*ees ."o .ould e :lo*ees .ould )e )e ade interacti0e. ade ore interacti0e and t"e feed)ac/ re!ardin! t"eir a::raisal

or!aniBation cli ate T"e e :lo*ees ."o "a0e e@cellent :erfor ance s"ould )e used as a 4. 6inancial and non'financial incenti0es s"ould )e lin/ed to t"e annual a::raisal s*ste oti0ated to :erfor 5. T"e freCuenc* of trainin! :ro!ra

for t"e a::raiser s"ould )e increased and t"ese sessions s"ould

3. T"e a.areness sessions for t"e e :lo*ees+a::raisees s"ould )e F. 1o )inin! t"e different a::raisal. Use of ore effecti0e. E. More trans:arenc* s"ould )e )rou!"t a)out in t"e a::raisal s*ste lin/ to t"e :erfor ance &%. T"e a::raisal s*ste collar -o)s. ana!e ent s*ste of t"e or!aniBation. et"ods of a::raisal can

0ie.s and o:inion of t"e a::raisees re!ardin! a::raisal s"ould )e !i0en due consideration. ini iBe t"e ele ent of )iasness in an odern a::raisal tec"niCues li/e 35%o a::raisal, assess ent centers ."ic" are and it s"ould )e effecti0el*

s"ould co0er all e :lo*ees in t"e or!aniBation )ot" ."ite collar and )lue' ana!e ent so t"at t"e* can

&&. So e of t"e :erfor ance a::raisals s"ould )e conducted )* t"e to:

understand t"e e :lo*ees and t"eir needs, )e"a0ior )etter and to find out t"e loo:"oles.

B.G.I.E.T SANGRUR Page3&

CONCLUSION
T"e anal*sis and inter:retation of data on stud* of :erfor ance a::raisal and its effecti0eness in an or!aniBation led to t"e follo.in! conclusions2 T"e result s"o.s t"at ost of t"e e :lo*ees in t"e co :an* "a0e :rinci:all* fait" in t"e s*ste unicated to e0er* e :lo*ee )efore a::raisal

."ic" is a :ositi0e si!n and lea0e sco:e for eas* ado:tion. T"e :ro otion rules t"ou!" defined need to )e co :rocess is done and also -ustifies t"e :ro otion as a result of t"e a::raisal. T"at t"e :ro otion :olic* follo.ed differs at different :osition and cate!or*. Unifor it* "as to )e t"ere in t"e i :le entation of :ro otion :olic* at all le0els. T"e a::raisal outco e "as to )e used freCuentl* for t"e :ur:ose of re.ard on :erfor in! .ell to!et"er .it" t"e feed)ac/ on t"e :erfor ance. Also ."en :erfor ance !oes do.n e :lo*ee "as to )e !i0en feed)ac/ and S*ste oti0ated to do )etter. In 0er/a feed)ac/ is )ein! :ro0ided to t"e e :lo*ee t"ou!" on a fe. occasion and A::raisal focuses on t"e :erfor ance and future :otential of t"e e :lo*ee "is :erfor ance ratin! in res:ect of 0arious :ara eters T"e result of t"e a::raisal is used for t"e o0erall de0elo: ent of t"e e :lo*ee. Trainin! needs of an indi0idual e :lo*ee are assessed fro T"e e :lo*ees are T"e* are )ased on ."ic" t"e :erfor ance of an e :lo*ee is a::raised. ade a.are )* t"e co :an* re!ardin! t"eir s:ecific roles to :la* at .or/. ade clear a)out t"eir assi!ned s:ecial duties and res:onsi)ilities to.ards anufacturin! sector on

acco :lis" ent of .or/. It is considered a::ro:riate to a::raise :erfor ance of an e :lo*ee in annual )asis. Jo.e0er, in ser0ice sector a::raisal need to )e on Cuarterl* )asis.

ANNEXURE
B.G.I.E.T SANGRUR Page3$

GUESTI7NNAIRE
B0. For ho@ )an% %ear+ %ou are @or9ing @ith 8er9a )i*9 $*antM a( %'$ *rs )( $'4 *rs c( 4'&% *rs d( R&% *rs B2.Are %ou +ati+fied @ith %our $re+ent !o( at 8er9a )i*9 $*antM Yes No A0era!e

B=. A@arene++ of techniCue of Perfor)ance A$$rai+a* (eing fo**o@ed at 8er9a )i*9 $*ant a)ong E)$*o%ee+
Yes No

B>. E)$*o%ee+F o$inion a+ to the $re+ent a$$rai+a* +%+te) 6ull* satisfied 1an>t sa* Satisfied Dissatisfied

B3. E)$*o%ee $erce$tion a+ to the freCuenc% of a$$rai+a* 7nce Durin! t"e Ser0ice ,eriod 1ontinuous Ne0er 1an>t Sa*

B4. Ho@ Perfor)ance A$$rai+a* affect+ the $roducti8it% of the e)$*o%ee+ ,ositi0e 6eed)ac/

B.G.I.E.T SANGRUR Page33

Indifferent Ne!ati0e 6eed)ac/ B1. :ho +hou*d do the a$$rai+a*M Su:erior Su)ordinates 1onsultant ,eer Self A::raisal All of t"e a)o0e

BI. #oe+ a$$rai+a* he*$ in $o*i+hing +9i**+ and $erfor)ance areaM Yes No So e."at

BJ. #oe+ $er+ona* (ia+ cree$+7in @hi*e a$$rai+ing an e)$*o%ee Yes No

B0K. If gi8en a chance& @ou*d e)$*o%ee+ *i9e to re8ie@ the current a$$rai+a* techniCueM Yes No can>t sa*

B00. A$$ro$riate )ethod of conducting the $erfor)ance a$$rai+a*

Ran/in! Met"od ,aired 1o :arison 35% de!ree MB7 Assess ent 1entre 1ritical Incidents

B02. #oe+ $erfor)ance a$$rai+a* *ead+ to identification of hidden $otentia*

B.G.I.E.T SANGRUR Page3A

Yes

No

B0=. #oe+ the organiDation faci*itate +e*f7a$$rai+a* for @or9er+M Yes No

B0>. :hat according to %ou i+ Perfor)ance A$$rai+a*M E0aluation of e :lo*ees ,art of career de0elo: ent

B03. Ho@ i)$ortant Perfor)ance A$$rai+a* i+ in uti*iDing the o$ti)a* +9i**+& 9no@*edge and a(i*itie+ of the e)$*o%ee+M 8er* i :ortant Not at all i :ortant 9east i :ortant I :ortant

B04. :hat do %ou con+ider a+ 8ita* for $erfor)ance a$$rai+a* of an indi8idua*M E@:erience Indi0idual :erfor ance 1urrent :erfor ance Indi0idual :otential

B.G.I.E.T SANGRUR Page34

B01. Are e)$*o%ee+ gi8en an o$$ortunit% to )a9e an in$ut to their o@n $erfor)ance a$$rai+a*M Yes No

B0I. Are the $erfor)ance a$$rai+a* re$ort+ free*% acce++i(*e and co))unicated to %our e)$*o%ee+M Yes No

I LIO,RAPHB.G.I.E.T SANGRUR Page35

REFERENCES
Hu)an Re+ource Manage)ent and Per+onne* Manage)ent % /. A. A+@atha$$a Perfor)ance Manage)ent E Hu)an Re+ource Manage)ent % #a8id and Ste$hen Ro(in+on Per+onne* and Hu)an Re+ource Manage)ent % P. Su((a Rao and ;. S. P. Rao Manage)ent % Haro*d /oontD A eta*. Hu)an Re+ource Manage)ent % Ro+% Jo+hi Re+earch and )ethodo*og% % C.R. /othari

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