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8D Problem Solving Form

The document outlines the problem solving workflow template used by the company. It includes steps for assembling a team, describing the problem, analyzing root causes, developing corrective actions, validating solutions, and preventing future recurrence. The workflow is structured with sections for containing the problem, diagnosing causes, identifying solutions, and documenting tasks in an action item table for accountability.

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JSH100
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
204 views

8D Problem Solving Form

The document outlines the problem solving workflow template used by the company. It includes steps for assembling a team, describing the problem, analyzing root causes, developing corrective actions, validating solutions, and preventing future recurrence. The workflow is structured with sections for containing the problem, diagnosing causes, identifying solutions, and documenting tasks in an action item table for accountability.

Uploaded by

JSH100
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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$rac%ing &um'er:

(us"omer &um'er:

Response )ue )a"e:

*ro'lem Solving +or%s#ee"


S"ep Ac"ion 0 *repare 1 $eam )escri'e , (on"ain )iag. . Solve / !alida"e 0 *reven"

S"a"us 1 +rap

Registered problem and Short Term Corrective Action in place in house.

Long Term Corrective Action developed but not implemented.

*repare 2or *ro'lem Solving -

oes the problem !arrant/re"uire an # $ %f so comment !h& and proceed.

Long Term Corrective Long Term Corrective Action confirmed effective. Action implemented. Problem closed. Monitoring/evaluating effectiveness. %s an 'mergenc& Response Action (eeded$ 3I2 needed documen" ac"ions in Ac"ion I"em $a'le4

$eam Assem'led - 'stablish a small

Team +oals, Team -b.ectives,

group of people !ith the process/product )no!ledge* allocated time* authorit& and s)ill in the re"uired technical disciplines to solve the problem and implement corrective actions. &ame 3$eam 5eader Firs"4 S%ills

)epar"men"

Responsi'ili"6

*ro'lem )escrip"ion 7 Provides the

S%e"c# o2 *ro'lem

starting point for solving the problem or nonconformance issue. (eed to have /correct0 problem description to identif& causes. (eed to use terms that are understood b& all.

*ar" &um'er3s4: Customer1s2, List all of the data and documents that might help &ou to define the problem more e3actl&$ %s there an action plan to collect additional information$ *repare *rocess Flo8 )iagram 2or pro'lem. 3A""ac# "o *S+4 From Eagle Group USA, Inc. Revised: 1/9/0 !isi" us a" #""p://eaglegroupusa.com/

9
+#o

IS
4ho is affected b& the problem$ 4ho first observed the problem$ 1internal/e3ternal2 To !hom !as the problem reported$ 4hat t&pe of problem is it$ 4hat has the problem$

IS &:$
4ho is not affected b& the problem$ 4ho did not find the problem$

4hat does not have the problem$ 4hat could be happening but is not$ 4hat could be the problem but is not$

+#a"

4hat is happening$ o !e have ph&sical evidence of the problem in our possession$ 4h& is this a problem$

4h& is it not a problem$

+#6

%s the process !here the problem occurred stable$ 4here !as the problem observed$ 4here could the problem be located but is not$ 4here else could the problem be located but is not$ 4hen could the problem have been noticed but !as not$

+#ere

4here does the problem occur$

4hen !as the problem first noticed$

+#en

4hen has it been noticed since$

;o8 <uc#/ <an6

5uantit& of problem$ 6o! Much is the problem causing in dollars* people* 7 Time$ 4hat is the trend 1continuous* random* c&clical2$

6o! man& could have the problem but don8t$ 6o! big could the problem be but is not$

4hat could the trend be but is not$

;o8 :2"en

6as the problem occurred previousl&$ 1%f so attach previous PS4s 7 C%9s2

*ro'lem )escrip"ion - Combine the relevant information* this !ill be &our Problem
escription

From Eagle Group USA, Inc.

Revised: 1/9/0

!isi" us a" #""p://eaglegroupusa.com/

In"erim (on"ainmen" Ac"ions - Temporar& actions to contain the problem and /fi30

until permanent correction is in place. 1(ote, :alidate that the action ta)en !or)s2. ocument Actions in the Action %tem Table

)iagnose Roo" (ause = Anal&;e for /Root Cause0 of the problem.


'scape Point.

%dentif& and verif& the

-A -A
*eople

<rainstorm the possible causes of the problem 1attach2

(ause and E22ec" )iagram 1Attach cop& of complete diagram1s2 as appropriate2


;o8 made>
<a"erials/In2o <ac#ine

+#6 did i" ge" ou"> *ro'lem 3e22ec"4


*eople <a"erials/In2o <ac#ine

<e"#od

Environmen"

<easuremen"

<e"#od Environmen" <easuremen"

&o"e on )iagram3s4 circle "#e mos" li%el6 con"ri'u"ors 3, ma?4 2rom eac# side.

-9

. = +#6 Anal6sis

As% = +#6 did "#is #appen> As% = +#6 did "#is #appen> As% = +#6 did "#is #appen> As% = +#6 did "#is #appen> As% = +#6 did "#is #appen>

From Eagle Group USA, Inc.

Revised: 1/9/0

!isi" us a" #""p://eaglegroupusa.com/

-(

Ac"ion *lan - <ased on the team8s discussions.

<egin to complete the Root Cause Action Plan to verif& and validate the root causes and test the escape point. ocument this on the Action %tem Table.

From Eagle Group USA, Inc.

Revised: 1/9/0

!isi" us a" #""p://eaglegroupusa.com/

Iden"i26 Solu"ions = Solutions that address and correct the root cause.
to be the best of all the alternatives. Action %tem Table.

Solutions determined ocument and verif& the Permanent Corrective Action 1PCA2 in the

!alida"ion - %mplement and validate to ensure that corrective action does /!hat it is supposed to /
do.0 etect an& undesirable side effects. anal&sis* if necessar&. ocument this on the Action %tem Table. Return to root cause

*reven"ion 1 0 0A

esign / %nformation S&stems Revie!2 7 etermine !hat improvements in s&stems and processes !ould prevent problem from recurring. 'nsure that corrective action remains in place and successful.

Address Similar S6s"ems - List similar s&stems !ith the potential for the same defect.
%ssue a C%9 for items identified. *rocess / I"em Accoun"a'ili"6 (IF @

From Eagle Group USA, Inc.

Revised: 1/9/0

!isi" us a" #""p://eaglegroupusa.com/

09

Revie8 "#e 2ollo8ing documen"s / s6s"ems.


(omple"ion )a"e )ocumen" Accoun"a'ili"6 *lanned Ac"ual

<anagemen" S6s"em <anual <anu2ac"uring +or% Ins"ruc"ions Inspec"ion +or% Ins"ruc"ions Flo8 (#ar"s (on"rol *lans )esign F<EA *rocess F<EA Gauges/<<)/I<$E **A* Engineering (#ange Approval <anu2ac"uring Forms Inspec"ion Forms

(ongra"ula"e Aour $eam


- >se all forms of emplo&ee recognition and document as necessar&.

Celebrate successful conclusion of the problem solving effort. 9ormall& disengage the team and return to normal duties.

+as "#e *S+ E22ec"ive> Aes/&o Signa"ure/$i"le )a"e

From Eagle Group USA, Inc.

Revised: 1/9/0

!isi" us a" #""p://eaglegroupusa.com/

Ac"ion I"em $a'le


Ac"ion @ Ac"ions (on"ainmen"/ (orrec"ive Faul" / I"em Ac"ion Implemen" and !eri26 Ac"ions !eri26 ;o8 !eri2ied Ac"ion Accoun"a'ili"6 *lanned Ac"ual S"a"us

Registered problem and Short Term Corrective Action in place in house.

Long Term Corrective Action developed but not implemented.

Long Term Corrective Action implemented. Monitoring/evaluating effectiveness.

Long Term Corrective Action confirmed effective. Problem closed.

&o"e: (op6 "#is page and a""ac# as o2"en as necessar6


From Eagle Group USA, Inc. Revised: 1/9/0 !isi" us a" #""p://eaglegroupusa.com/

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