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to Menu Introduction Mailbox greetings CallPilot voice prompts

This card is for subscribers with display telephones that use the There are three types of Personal mailbox greetings: Primary, CallPilot voice prompts tell you which dialpad button to press
CallPilot interface. Alternate and Personalized. for CallPilot options.
CallPilot Quick Reference Card Mailbox initialization
Primary mailbox greeting On one line display telephones:
CallPilot interface You must initialize your mailbox to receive and store messages.
Is your everyday mailbox greeting. In this greeting include your • Voice prompt plays immediately.
To initialize and open your mailbox for the first time: name, mailbox number and a brief message explaining to callers • Use the dialpad only to enter a command.
1. Press ≤·°⁄ on your display telephone. that you are unable to answer their calls. • If you know the corresponding dialpad number for the
1 2 3 option you want, you can press it any time during the voice
Skip
Skip back Play forward in
2. Enter your mailbox number, enter ‚‚‚‚ (the default Alternate mailbox greeting
in message Message prompt.
message password) and press OK or £.
Is a special greeting for times when you are away from the office • If you do not choose an option after five seconds, the voice
3. Choose a password from four to eight digits long that does not prompt replays the options.
or on vacation.
start with zero. Enter your new mailbox password and press • If you do not choose an option, the CallPilot session ends.
4 5 6
Previous Next
OK or £. Personalized mailbox greeting
Message Record Message 4. Enter your new mailbox password again and press OK or £. Up to three Personalized mailbox greetings are available when
5. At the tone, record your name in the Company Directory. your company subscribes to Caller ID (CLID) services from your
6. Press £ to end the recording. Press £ to accept the local telephone company.
7 8 9 recording. A Personalized mailbox greeting plays to callers based on the
Play Mailbox Call
Messages Commands Sender 7. Press ® to end the session. caller’s telephone number. CallPilot recognizes the assigned
Now you are ready to record your personal mailbox greetings and incoming telephone number and plays the Personalized mailbox
to use the CallPilot features described in this card. greeting.
0 # © 2004 Nortel Networks Use the Mailbox commands illustration as a guide when you
* Stop
P1013409 01
Printed in Canada
Note: If you do not record a personal greetings, your
Company Directory name plays to callers who reach your
mailbox.
record your greetings.
Recording Tips On two line display telephones:
• Use your handset, not the Handsfree feature. • Use the display button or the dialpad to enter a command.
• Speak clearly and at a pace that is easy to understand. • The voice prompt plays after a five second delay.
• When there are more than three options, or you do not know
Select a mailbox greeting what the options are, wait for the voice prompt to state the
Mailbox commands options.
After you record Primary and Alternate greetings, you must select
a greeting to play. If you do not select a greeting, the Primary
From your display telephone From an outside tone dial telephone, dial your company’s
greeting plays automatically.
enter ≤ ·°⁄. telephone number.
If you choose the Alternate mailbox greeting, you are asked
Follow the voice prompts or the button options on your display When CallPilot answers, press •• (in Europe or Australia whether the mailbox accepts messages. If you choose Y (yes) your
telephone to open your mailbox and listen to messages. press °°) and follow the voice prompts to open your mailbox receives messages in the normal way.
mailbox and listen to messages. If you choose N (no):
• Messages cannot be left in your mailbox.
°‚ °¤ °› °fi °fl
• The Alternate mailbox greeting takes precedence over all
Mailbox Greetings Password Tools Goto other greetings.
Options Change Message Personalized greetings can be played for up to three specific
external telephone numbers instead of the Primary or Alternate Example of a two line display
¤ greetings.
⁄ · Off-Premise Use the Mailbox commands illustration as a guide when you Display command line Pswd:
Message choose a greeting. Display button options OTHR RETRY OK
Target Outbound
Notification
Attendant Transfer Display buttons
About your mailbox password
⁄ ¤ · Make sure you are familiar with how to operate display tele-
Change your mailbox password every 30 days. Your mailbox phones. Refer to your Telephone User Card.
Company password keeps your voice messages private and confidential.
Record Greetings Choose Greeting
Directory Name Choose an uncommon password (not 1111 or 1234) that is from
four to eight digits long and does not start with zero.
⁄ ¤ ‹ ⁄ ¤ Use the Mailbox commands illustration as a guide when you
change your password.
Primary Alternate Personalized Primary Alternate
Play messages Leave a Message Call Record
From your display telephone From an outside tone dial telephone, dial your Default code Custom code Default code Custom code
enter ≤·°⁄. company’s telephone number. ≤·°‚ ≤·__ __ ≤·°· ≤·__ __
Follow the voice prompts or the button options on your When CallPilot answers, press •• (in Europe or
Press ≤·°‚ on your display telephone to record and send Record a telephone call and store the recorded call in your
display telephone to open your mailbox. Australia press °°) and follow the voice prompts
to open your mailbox.
a message directly to a mailbox without calling the extension num- mailbox. Before you activate the Call Record feature, ask the
ber. parties on the call for permission to record it.

When there are messages

⁄ ¤ ‹ › fl · £
Open Mailbox The System Administrator must enable Call Record. In some
in your mailbox these Skip Play Current Skip Previous Next Call areas Call Record is not available as it contravenes local laws.
Stop
commands are available. Back Message Forward Message Message Sender Default code Custom code
≤·°⁄ ≤·__ __
Call Forward
Use these commands to
review, send and respond to Press ≤·°⁄on your display telephone to access your mail- Default code Custom code
messages. box menus. ≤·°› ≤·__ __
‡‚ ‡⁄ ‡¤ ‡‹ ‡› ‡fi ‡fl ‡· Refer to the Mailbox commands illustration in this card to review
your mailbox menus. Press ≤·°›on your display telephone to forward calls
Message Reply Message Forward Reply Compose Delete Send directly to your mailbox.
Options Envelope Message All Message Message Message Transfer
Other features
Retrieving a deleted message Default code Custom code
You can retrieve a deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end For more information about all the CallPilot features, refer to
your current CallPilot session. Return to your deleted message and press ‡fl to restore the message. ≤·°fl ≤·__ __ the CallPilot Reference Guide. This guide explains in detail:
Transfer a call from your display telephone directly to a mailbox.
• Automated Attendant
To transfer a call to a mailbox from your telephone:
Send messages • Alternate extensions
1. Press ≤·°fl.
From your display telephone From an outside tone dial telephone, dial your • Alternate language
2. Enter the mailbox number.
enter ≤ ·°⁄. company’s telephone number. • Call Screening
3. Wait until the display shows Call transferred before you
Follow the voice prompts or the button options on When CallPilot answers, press •• (in Europe or attempt to use any other feature. • Company Directory
your display telephone to open your mailbox. Australia press °°) and follow the voice prompts • Message Options
to open your mailbox. Interrupt
• Outbound Transfer
‡fi Default code Custom code • Off-premise Message Notification
≤·°‡ ≤·__ __ • Replying to a message
Compose a Message Intercept a caller who is listening to your mailbox greeting or • Target Attendant
leaving a message. • Transferring calls

Enter Address (mailbox number) More about addresses: You can program a feature code to a memory button with an
then press £ • Continue to enter addresses and then indicator on your display telephone.
press £. If you program the Interrupt feature to a memory button:
fi • Press ‚£to cancel an address • While a caller is listening to your mailbox greeting or leaving a
Record Message • You can press ⁄⁄ to dial by name. message, the indicator (º or Ω) flashes for the Interrupt
• When you are finished entering button.
£ addresses, press £ again to end the
list. • Press the Interrupt button to retrieve the call.
End Recording
To program a memory button with a feature code:

¤ fi ‡‚ ‡fl ‡· 1. Press ≤•‹.
2. The display shows Program Features.
Play Message Re-record Message Options Delete Send
3. Press a memory button with an LCD indicator.
4. Press ≤ and then enter the feature code that you want to pro-
gram.
⁄ › fi fl 5. The display shows Programmed, then ends the session.
Urgent Private Acknowledge Timed
Delivery