"Handle Customers Labeling and Organizing Products": at Ana Elektronik Babakan Tegal

HANDLE
CUSTOMERS
LABELING AND
ORGANIZING
PRODUCTS
At ANA
ELEKTRONIK
BABAKAN
TEGAL
REPORT :
THE JOB TRAINING
BY :
DINIE MUTMAINAH
XII PE 1
SMK NEGERI 1 DUKUHTURI

KARANGANYAR STREET NO.17 PHONE (0283) 351533
TEGAL REGENCY
2011/2012
RATIFICATION
The report of the job training 2011 with the tittle :
How To Serve Customers

Name
: Dinie Mutmainah
NIS
: 10941
School
: SMK N 1 DUKUHTURI
After examining and correcting, so this report can be accepted by examiner

team smk n 1 dukuhturi, tegal as english
Has been ratificated by:
Day
: Sunday
Date : 5 November 2011

Ratificated by
The Chief Of Study Program
Siti Kusuma Hastuti, S.Pd.

NIP. 19591126 198603 2003
English Teacher
Drs. Abdul Ghofur

Nip. 19621222 198803 1005
PREFACE
All of praises, honors and glory only belong to God. The all merciful,
because only by Gods grace on mercy, I can finish this final task report.
Purpose of this report is to explain How to Serve Customer at Ana
Elektronik.
This industry training report compliting to english task on SMK N 1
Dukuhturi. In complation this report writer have been given with grating
and leadership from various of direction for example :
1. Drs. H. Ikhwan, as The Headmaster of SMK N 1 Dukuhturi
2. Siti Kusuma Hastuti, S.Pd., as The Chief of Study Program and The
Consular teacher.
3. Mr. Wawan, as The Manager of PT. Ana Elektronik
4. Drs. Abdul Ghofur, as The English Teacher
5. My Parents, my Friends, Classmates and all who help on buth
competence exam of final task report

I believe that this report is still away from perfect, so I accept suggestion
and constructive criticism from all readers.
Finally, I hope this report can be useful for all.
TABLE OF CONTENS
Page
Tittle page
Ratification
ii
Preface
iii
Table of contents
iv
Introduction
II
Contens
III
Closing
Bibliography
CHAPTER I
INTRODUCTION
A. The Background of The Job Training
Job training practice is an Important program for vocation school

students. This program is for applying their knowledge and skill that the
students got from their school. It also introduces industrial work and gives
new experiences to the student.
The student must make this kind of report as approve that they have
practiced in industry. It is good opportunity for them to learn how to think
logically and course to apply their English Skill, especially in writing.
B. The Reason for Selection of Tittle
At time on the job training at PT. ANA ELEKTRONIK at Babakan,

No.15 Tegal, for two month, from 30th Juni until 30th August 2011. I learned
about serve customer and all its aktivities. There fore in the report I will
describe an activity used to during on the job training. So is right for me to
take tittle of one of the activities in the serve customer.
In arrange report must be root by real experience and theories of guide
broks, althought during following the activities in the school and of course
practice working at the time on the job training.
C. How to get the Data
In getting the data lused these method :
1. Practice Working
2. Observation Method
3. Interview Method
CHAPTER II
A. Customer Service
-
Supervise Customer
Supervise the customer is useful to minimize the acts not
desire. It meaner with pay attention behavior of the customer feel not
freshen up, because will make customer dont become to buy.
-
Cleaning Stand
Cleaning the stand every morning before open store, that as
wipe off, cleaning the shop window, put in order of goods, etc.
B. Labeling
We give a price tag on the new products coming as, in cosmetic

producs and household appliances, at a price specified by the
departement is. Installation labels must be clean, horizontal layout, and
does not cover important information on the product.
C. Organizing Products
After tidying and cleaning the workplace, we ussually arrange and

tidy product that is not lined with neat, but is also we do checking goods
if the goods are empty or depleted. Classifying products according to
their group or their own kind.
D. Evidence Recording Transactions in Book Notes
Usually a memorandum written after the buyer decides to buy the

right products, but not all of our products are written into the bill, only
certain products that we like, achool supplies office equipment and

clothing.
CHAPTER III
CLOSING
A. Conclusion
The job can dig innovation and creation students on industrial work
The job training can add knowledge and experience for students
about industrial work

The job training can training discipline and responbility when they
work
B. Suggestion
1. For the Teacher
-
Give enough knowledge about industrial work before they go

practicing
By work practice can open the students think about industrial

work. So that they can choise industry which they want
More guidance to the students
2. For the First and Second Year Students

-
Study seriously and hardly
Discipline and responbility with job which do
Show your skills and do go best
Make be more dedicated
BIBLIOGRAPHY
Noor Hayati, Drs., 2009. English Lesson for Intermediate Level.
Wojo Wasito, S., Dr., and Wasito Tito, Dr., 1991. Kamus Lengkap,
Bandung.

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HANDLE

SMK NEGERI 1 DUKUHTURI

How To Serve Customers

After examining and correcting, so this report can be accepted by examiner

Date : 5 November 2011

Siti Kusuma Hastuti, S.Pd.

Drs. Abdul Ghofur

competence exam of final task report

Job training practice is an Important program for vocation school

At time on the job training at PT. ANA ELEKTRONIK at Babakan,

In getting the data lused these method :

We give a price tag on the new products coming as, in cosmetic

After tidying and cleaning the workplace, we ussually arrange and

Usually a memorandum written after the buyer decides to buy the

certain products that we like, achool supplies office equipment and

about industrial work

Give enough knowledge about industrial work before they go

By work practice can open the students think about industrial

More guidance to the students

2. For the First and Second Year Students

Study seriously and hardly

Discipline and responbility with job which do

Show your skills and do go best

Make be more dedicated

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