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Windows 8 Clean Boot

The document provides steps to perform a clean boot on Windows 8.1 or Windows 8 to help determine what may be causing problems by disabling startup programs and non-Microsoft services. The steps include using msconfig to hide Microsoft services, disable all other services and startup programs, and then re-enabling them individually to find the specific item causing issues. Once identified, the manufacturer can be contacted or the item disabled through msconfig. A reset returns the computer to normal startup.

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Christopher Raygen
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105 views4 pages

Windows 8 Clean Boot

The document provides steps to perform a clean boot on Windows 8.1 or Windows 8 to help determine what may be causing problems by disabling startup programs and non-Microsoft services. The steps include using msconfig to hide Microsoft services, disable all other services and startup programs, and then re-enabling them individually to find the specific item causing issues. Once identified, the manufacturer can be contacted or the item disabled through msconfig. A reset returns the computer to normal startup.

Uploaded by

Christopher Raygen
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ollow the following steps to perform a clean boot as appropriate: Windows 8.1 and Windows 8 1.

Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. 2. Type msconfig in the search box, and then tap or click msconfig.

3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.

4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.

5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.

6. Close Task Manager. 7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

How to determine what is causing the problem by performing a clean boot


Windows 8.1 and Windows 8 1. Log on to the computer by using an account that has administrator rights. 2. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. 3. Type msconfig in the search box, and then tap or click msconfig. 4. Tap or click the Services tab, and then tap or click to select the Hide all Microsoft services check box. 5. Tap or click to select the upper half of the check boxes in the Service list. 6. Tap or click OK, and then tap or click Restart. 7. After the computer finishes restarting, determine whether the problem still occurs. o If the problem still occurs, repeat steps 1 through 6, but clear the lower half of the check boxes in the Service list that you originally selected. o If the problem does not occur, repeat steps 1 through 6, selecting only the upper half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes. o If you still experience the problem when only one service is selected in the Service list, this means that the selected service causes the problem, and you should go to step 11. If no service causes the problem, go to step 8. 8. Perform a clean boot. To do this repeat steps 1 and 3 in this section. 9. Tap or click the Startup tab, and then tap or click to select the upper half of the check boxes in the Startup Item list. 10. Click OK, and then click Restart.

If the problem still occurs, repeat steps 8 and 9, but clear the lower half of the checked boxes in the Startup Item list that you originally selected. o If the problem does not occur, repeat steps 8 and 9, selecting only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes. o If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem. You should step 11. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To determine which Microsoft service may be causing the problem, repeat steps 1 through 7 without selecting the Hide all Microsoft services check box in either step. 11. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then tap or click to clear the check box for the problem item. After you have finished troubleshooting, follow these steps to reset the computer to start as usual. Windows 8.1 and Windows 8 1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. 2. Type msconfig in the search box, and then tap or click msconfig. 3. On the General tab, tap or click the Normal Startup option. 4. Tap or click the Services tab and clear the check box beside Hide all Microsoft services, and then tap or click Enable all. 5. Next, tap or click the Startup tab, and then tap or click Open Task Manager. 6. In task manager, enable all of your startup programs, and then tap or click OK. 7. When you are prompted to restart the computer, tap or click Restart.

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