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Livelog 2007 04 05

Robert contacted technical support about receiving an error message stating "DLLuses32.dll relocated in memory" on his Gateway desktop computer. The support agent, Josh, verified Robert's contact and system information, then provided a download link to a Microsoft update file to resolve the issue, which was likely caused by a conflict between the new virus software Robert recently installed.

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138 views2 pages

Livelog 2007 04 05

Robert contacted technical support about receiving an error message stating "DLLuses32.dll relocated in memory" on his Gateway desktop computer. The support agent, Josh, verified Robert's contact and system information, then provided a download link to a Microsoft update file to resolve the issue, which was likely caused by a conflict between the new virus software Robert recently installed.

Uploaded by

anon-116631
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Live Automation

Time Item
05 Apr 2007 07:47:16 PM "DLLuses32.dll relocated in memory" was submitted by robert
movalli to the problem analysis engine.
05 Apr 2007 07:47:16 PM Phone Number set to 9783040390.
05 Apr 2007 07:47:16 PM E-mail set to [email protected].
05 Apr 2007 07:47:16 PM Serial # set to CCH5B11014463.
05 Apr 2007 07:47:16 PM OS set to Windows XP Home.
05 Apr 2007 07:47:16 PM Siebel SR # set to .
05 Apr 2007 07:47:16 PM System Type set to Desktop.
05 Apr 2007 07:47:16 PM Affected Part set to .
05 Apr 2007 07:47:16 PM Purchase Location set to Best Buy.
05 Apr 2007 07:47:16 PM System Category set to Desktops.
05 Apr 2007 07:47:16 PM Product Model set to .
05 Apr 2007 07:47:16 PM Address 1 set to .
05 Apr 2007 07:47:16 PM Address 2 set to .
05 Apr 2007 07:47:16 PM City set to .
05 Apr 2007 07:47:16 PM State set to .
05 Apr 2007 07:47:16 PM ZIP set to .
05 Apr 2007 07:47:16 PM Country set to .
05 Apr 2007 07:47:16 PM robert movalli logged in.
05 Apr 2007 07:47:20 PM Connected to the server via Web Chat
05 Apr 2007 07:47:20 PM robert movalli has been assigned to the eMachines Support
queue.
05 Apr 2007 07:47:22 PM robert movalli was added to the incident named robert movalli
by Josh_GWER5200
05 Apr 2007 07:47:22 PM Josh_GWER5200 created an incident named robert movalli.
05 Apr 2007 07:47:38 PM Josh_GWER5200 says: Thank you for contacting technical
support. My name and badge number are Josh_GWER5200.
Please hold while I review your issue.
05 Apr 2007 07:48:14 PM Josh_GWER5200 says: Hi Robert!
05 Apr 2007 07:48:37 PM Josh_GWER5200 says: According to your submission and my
data, the serial number for your Gateway system is
CCH5B11014463 with a model number of GT Series GT4010
Desktop PC. Is this correct?
05 Apr 2007 07:48:58 PM robert movalli says: yes
05 Apr 2007 07:50:10 PM Josh_GWER5200 says: Thank you for verifying your information.
I see some opportunity here to enhance your computer
experience. Let’s resolve the issue first and then discuss these
options.
05 Apr 2007 07:50:48 PM Josh_GWER5200 says: In order to better serve you in the
future, I need to take a moment to register your computer.
What is your complete home address?
05 Apr 2007 07:51:46 PM robert movalli says: 96 Newbury Street, lot 5B, Danvers, Ma
01923
05 Apr 2007 07:53:46 PM Josh_GWER5200 says: When and where did you purchase the
system?
05 Apr 2007 07:54:48 PM robert movalli says: Best Buy in Danvers, Ma...3/28/06
05 Apr 2007 07:55:23 PM Josh_GWER5200 says: Thank you for all the information, Robert.
05 Apr 2007 07:55:30 PM Josh_GWER5200 says: I will now register your system.
05 Apr 2007 07:55:32 PM Josh_GWER5200 says: Please hold on.
05 Apr 2007 07:56:03 PM Josh_GWER5200 says: Thank you for the wait.
05 Apr 2007 07:56:12 PM Josh_GWER5200 says: Your system is now registered.
05 Apr 2007 07:57:03 PM Josh_GWER5200 says: I understand that you receiving this kind
of error message on your system The system DLL user32.dll was
relocated in memory. Is this correct?
05 Apr 2007 07:57:24 PM robert movalli says: Yes
05 Apr 2007 07:57:45 PM Josh_GWER5200 says: Can you tell me exactly when this
started and describe any changes you made around that time?
05 Apr 2007 07:59:16 PM robert movalli says: The message came on this morning when I
turn the computer on. Is this a virus attack?
05 Apr 2007 08:01:00 PM Josh_GWER5200 says: No, it's not a virus attact. This issue can
occur after you install security update. Normally it is conflict
issue between another software.
05 Apr 2007 08:01:11 PM Josh_GWER5200 says: To resolve this issue, the following file is
available for download from the Microsoft Download Center.
05 Apr 2007 08:01:19 PM Josh_GWER5200 sent a link to
[http://support.microsoft.com/kb/935448/en-us]
05 Apr 2007 08:01:30 PM Josh_GWER5200 sent a link to
[http://www.microsoft.com/downloads/details.aspx?
familyid=74AD4188-3131-429C-8FCB-
F7B3B0FD3D86&displaylang=en]
05 Apr 2007 08:01:33 PM Josh_GWER5200 says: That;s it!
05 Apr 2007 08:02:32 PM robert movalli says: I have recently installed new virus software.

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