SERVICES CATALOGUE

INFORMATION AND PRICING OPTIONS

3
IT The IT Three

1300 882 297

www.theit3.com
CONTENTS
ABOUT THE IT3 01

IT SUPPORT 02

SERVER MAINTENANCE 05

MANAGED DESKTOP SERVICES 09

ANTI-SPAM / ANTI-VIRUS 13

WEBSITES AND DOMAIN NAMES 14

SECURE INTERNET 15

MONITORING SERVICES 16

NEW CLIENT FORM 17

IT3 The IT Three
A BOU T THE IT THREE
More than just an I.T. company.

The IT3 is a new kind of IT company. Not only do we have the most highly skilled staff but our commitment
means that our door is always open to our clients 24 hours a day, 7 days a week.

We pride our selves on our personal service and always have time to stop and chat.

INDUSTRY LEADERS!
We believe having the best Microsoft Certified Systems Engineers (MCSE) on staff is an important
part of providing quality service. That's why we're not just Microsoft certified... We teach it!

01 IT3 The IT Three

IT S U P PO RT
Day or Night, we’re here to help.

Our fantastic support team can assist your business in a number of flexible ways. Day or night, we’ll be there
to help you when you need it most!

ON-SITE SUPPORT PHONE SUPPORT

We can arrange for a technician to resolve your We’re able to help you toll free on 1300 882 297.
computer problem on-site at your office location. We can help walk you through most computer problems
such as network connectivity, e-mail or file access. If the
REMOTE SUPPORT problem cannot be resolved over the phone, we’ll arrange for
Remote Support allows us to view your computer someone to go on-site.
screen and work with you to resolve your
computer problem. EMERGENCY AFTER HOURS SUPPORT
Emergency support is available via phone, remote or
APPLICATION SUPPORT on site to ensure that your business remains
We support all types of applications, including Microsoft operational 24/7.
programs such as Word, Excel, and Outlook.

02 IT3 The IT Three

P R I C I N G A N D D I S CO U N TS
Highest quality, lowest prices.

The IT3 offers on site support, helpdesk and installation services on an hourly basis. We specialise in
Microsoft, Brocade, HP, Hitachi, EMC and CISCO technologies. All our engineers are trained in the latest
technologies and most importantly can speak in terms you can understand.

OUR RANGE OF CASUAL SUPPORT SERVICES CAN HELP YOU:

Install and configure new servers, desktops or notebooks.
Troubleshoot IT software and hardware issues.
Provide consulting on new or existing technologies.

Support Type Rate

Certified Microsoft Technician Per Hour $120 ex GST
Certified Microsoft Technician Per Day $795 ex GST
Certified Cisco Technician Per Hour $150 ex GST
Certified Cisco Technician Per Day $950 ex GST
Certified SAN Technician Per Hour $195 ex GST
Certified SAN Technician Per Day $1300 ex GST
03 IT3 The IT Three
P R I C I N G A N D D I S CO U N TS
Highest quality, lowest prices.

PRE-PURCHASED HOURS
By pre-purchasing hours you can save up to 25% off our normal rate.
Pre-purchased hours Discount
30 hour block 5%
50 hour block 10%
100 hour block 15%
200 hour block 20%
LOADING
Work requested outside normal business hours will attract the following:
Support Time Loading
Monday-Friday (7am to 9am) & (6pm to 10pm) 25%
Monday-Friday (before 7am & after 10pm) 100%
Saturday (9am to 5pm) 25%
Saturday (before 9am & after 5pm), All day Sunday and Public Holidays 50%

04 IT3 The IT Three

SERVER MAINTENANCE
Proactive support for your business

Services such as e-mail are a critical component of doing business. The IT3 offers regular server maintenance
plans which are designed to keep your systems updated and working reliably.

MONITORING TESTING
Proactive monitoring of server logs to avoid Review backup logs and undertake test restores.
unexpected outages Audit core file and folder permission.
Remote 24x7 real-time server health monitoring Verifying user security and policies.
available Testing redundancy (ncluding scheduled UPS tests).

PREVENTION PLANNING
Ensuring Antivirus is up-to-date and working correctly. Create performance benchmarks.
Verify server configuation is as per Microsoft Best Practice. Regular technology reviews to assist you in your
Apply necessary service packs and updates. overall IT strategy.
Audit hard disk space and fragmentation.

05 IT3 The IT Three

SERVER MAINTENANCE
Proactive support for your business

MONTHLY ACTIVITIES
Perform a test tape restore to verify the accuracy of data backups.
Perform a test restart of the server to assure its ability to recover from an unexpected restart.
Perform tests on the uninterruptable power supply (UPS) to ensure the health of the backup battery.
Apply the latest service packs, hot fixes, and patches to the server.
Defragment disks.
Recover disk space by deleting unnecessary files.
Report on resource usage (disk space, average free RAM, CPU etc.) and how this affects your business.

WEEKLY ACTIVITIES
Proactive monitoring of server logs to avoid unexpected outages
Review backup logs
Virus definition & prevention
Monitor drive space
User account administration
File sharing permission administration

06 IT3 The IT Three

SERVER MAINTENANCE
Proactive support for your business

QUARTERLY ACTIVITIES
Create a virtual clone of your physical server.
Your virtual server can be evaluated in our test lab (or even on our technicians laptop).
Ideal for disaster recovery purposes.
Firmware updates are applied to RAID controllers, system boards, hard drives and host bus adapters.
Driver updates are applied for all SCSI cards, chip sets and tape drives.
Physical clean of CPU and power supply fans, heatsinks and filters
Performance logs are charted and compared side-by-side to observe long-term system improvements or declines

ANNUAL ACTIVITIES
Have a sit down lunch with your Technical Account Manager (TAM)
Comprehensive overview:
See how your server has performed for the last 12 months
Planning:
Technology review to assist you in your overall IT strategy
Identify upgrade requirements for the next 12 months

07 IT3 The IT Three

SERVER MAINTENANCE
Proactive support for your business

Server maintenance can be purchased in three different packages. Please see the table below for pricing and
package options:
Basic Silver Gold
Per month per server $165 $295 $375

Monthly Activities

Weekly Activities

Yearly Activities

Quarterly Activities

Monitoring Lite

Monitoring Basic

Monitoring Pro is an additional $195 per server per month

08 IT3 The IT Three
MANAGED DESK TOP SERVICES
Fixed price support for your company

The IT3’s Managed Desktop Service is based on a low fixed cost, per user, per month – ensuring
completely predictable pricing and easy budgeting. Our prices are not tied to call volumes and will not
increase throughout the term of the contract.

IT ALIGNED TO YOUR BUSINESS DEMANDS FLEXIBLE SERVICE

As your business grows, so too does the demand on your IT No long term contracts are required.
department. Our service is designed to be flexible and support All field technicians are Microsoft Certified.
can be scaled up as your business expands . Software and hardware support is included.
Specialists in small and medium sized
companies.

MORE TIME TO FOCUS ON CORE BUSINESS INTELLIGENT SUPPORT

3
IT takes full responsibility for your desktop environment, unburdening By utilizing the latest remote control technologies,
your IT staff so they can concentrate on more strategic projects that the IT3 not only provide faster response times to
can add value to the business. users anywhere in the enterprise but also provide
a range of dynamic reports for your company.

09 IT3 The IT Three

MANAGED DESK TOP SERVICES
Fixed price support for your company

To maximise productivity it’s critical that your business have machines that perform well and are up to
date with the latest patches and security releases. Our Managed Desktop Service ensures your systems are
well maintained.
SERVICE DESK
Our service desk provides a single point of contact for managing all your end-user requests. Web access provides you
with instant status updates and a single phone number for all your staff makes getting help when you need it easy. Our
remote support service enables us to fix most issues within half an hour.

SOFTWARE DEPLOYMENT
IT3’s Managed Desktop Service takes care of deploying or updating software for all desktops in the enterprise. Our
software deployment provides all the functionality you’d expect with detailed reporting, scheduling, deployment without
rebooting and support for non windows installer setups.

SOFTWARE PATCH MANAGEMENT

Our patch management service closes security holes before compliance, infringement or hacking issues jeopardize
your infrastructure.

ANTIVIRUS SOFTWARE MANAGEMENT & UPDATES

Viruses can bring your business to a screeching halt and damage critical data. The IT3 will monitor and manage your
company’s antivirus software and install security patches to protect your information and systems.

10 IT3 The IT Three

MANAGED DESK TOP SERVICES
Fixed price support for your company

Combine Managed Desktop Services with our server maintenance plans and not only will you have the most
comprehensive IT support possible, but you’ll also save up to 25%.
UNLIMITED PHONE SUPPORT
Our IT3 technicians are available to help you by phone on our toll free service line. The IT3 can walk you through common
computer problems such as network connectivity, e-mail retrieval and file access. If the identified problem cannot be
resolved over the phone, a technician will be dispatched on-site.
Per month per
UNLIMITED REMOTE CONTROL SUPPORT desktop (ex GST)
Remote Control Support allows your IT3 technician to remotely
connect to your computer and work with you to resolve your Less than 25 desktops $79
problems.

UNLIMITED ON-SITE SUPPORT Between 25 and 50 desktops $69

If required, the IT3 will arrange for a technician to resolve your
computer problems on-site.
More than 50 desktops $59
MICROSOFT APPLICATION SUPPORT
The IT3 will oversee all Microsoft programs such as Word, Excel, and Outlook to ensure that these applications are
updated and running issue free.

11 IT3 The IT Three

MANAGED DESK TOP SERVICES
Fixed price support for your company

There is a myth amongst small and medium size businesses that outsourcing is too expensive. See below just
how affordable it can be to have the IT3’s team of experts available to you and your staff, with no sick time or
vacation days.

Example: IT3 Employee

Managed Desktop Service (50 Desktops) $2,450.00 per month
Salary $35,000.00 per year
Superannuation (9% of Salary) $3,150.00 per year
Payroll Tax (5.5% of Salary + Super) $2,098.25 per year
Workers' Compensation (0.82% of salary) $287.00 per year
Long Service Leave (3% of salary) $1,050.00 per year
Sick Days (10 days) $1,458.33 per year
Annual Leave (40 Days) $5,833.33 per year
TOTAL EMPLOYMENT COST $2,450.00 per month $4,073.08 per month
$29,400.00 per year $48,876.92 per year
12 IT3 The IT Three
ANTI-SPAM / ANTI-VIRUS
Protection for your company

Dealing with unsolicited e-mail wastes time, erodes efficiency and reduces productivity. Spam also burdens
bandwidth and security, with its consequences being costly. The IT3 eMail Protect service provides you with
a proven solution that prevents spam and virus from entering your network in the first place.

MULTI-LAYERED SPAM PROTECTION Number of Mailboxes

One-off setup fee Price per mailbox
We remove 98% of spam before it even reaches your per Domain per month
network or inboxes, improving your companies internet
1 to 9 $140 $7
REPORTING
Visibility, accountability, and a precise matching of the
10 to 24 $140 $6
service to your organization’s particular needs.
25 to 49 $140 $5
PROACTIVE DETECTION
50 to 99 $140 $4
Protection from converging threats, safeguarding
data and your reputation.
100 to 249 $140 $3

CONFIGURABLE more than 250 $140 $2

Flexible anti-spam policies geared to your specific
requirements.

13 IT3 The IT Three

WEBSITES & DOMAIN NAMES
Looking after your online presence.

We pride ourselves on a fast, secure Australian domain name registration and Web hosting service with no
compromise on features or reliability.
WEBSITE HOSTING DNS RECORD HOSTING
5,000 MB (5GB) Space Domain Forwarding
10 E-mail Accounts E-mail Forwarding
10 E-mail Forwards IP Forwarding
5 GB Data Transfer Update and add A records, CNAME or MX records.
PHP, MySQL
FTP File Access
One-off setup fee Price per month

DOMAIN REGISTRATION Website Hosting $95 $29

Reputation and Reliability
Friendly Customer Support Domain Name Registration $65 $9
(Minimum 24 months)
Easy Management Tools
Multiple Payment Options DNS Record Hosting $65 $5
Best Price Domain Names
Website Package $140 $39
(Website, domain & DNS)

14 IT3 The IT Three

S E C U R E I N T E R N E T ACC E S S
Firewalled internet access for your company.

The IT3 managed firewall and business grade DSL service provides your business with lightning fast internet,
while at the same time protecting your organisation’s key information assets from attacks.

ENTERPRISE LEVEL SECURITY ADSL2+ HIGH SPEED INTERNET

Integrated Deep Inspection firewall 1 static IP and additional static IPs upon request
Integrated Web filtering 24/7 phone and e-mail premium business support
Denial of service protection No excess download or upload charges
Dynamic routing
Policy-based management
One-off setup fee Price per month

Secure Internet - 35G

b $495 $195

Secure Internet - 65G

b $495 $295

Secure Internet - 100G

b $495 $395

Secure Internet - 250G

b $495 $495

15 IT3 The IT Three

S ERV I CE S M O NI TORI NG
Realtime alerts, real time responses.

MONITORING LITE
E-mail alerts of daily backups are sent to and reviewed by the IT3 service desk

MONITORING BASIC
E-mail alerts of daily backups are sent to and reviewed by the IT3 service desk
Small-Business 2003 e-mail alerts are sent to and reviewed by the IT3 service desk. One-off Price per month
setup fee per server
Includes:
Exchange database health alerts Monitoring Light $95 $345
SQL database health alerts
Print service monitoring
Monitoring Basic $195 $465
CPU, Memory, Disk Space Monitoring Monitoring Pro $295 $595
MONITORING PRO
E-mail and SMS based alarm notification of daily backups to the IT3 Service Desk and client staff
E-mail and SMS based alarm notification for any server type to the IT3 Support Desk and client staff.
Performance monitoring and reporting
System services (FTP, Telnet, LDAP etc) monitoring
Monitor WAN links for availability, utilization and performance
....... plus much more
16 IT3 The IT Three
 

NEWCLIENTACCEPTANCEFORM



CompanyDetails
CompanyName:  StreetAddress: 
Division/Subsidiary  Suburb: 
Phone:  State: 
Fax:  Postcode: 

ContactDetails
ContactName:  ContactPhone: 
ContactPosition:  ContactMobile: 
ContactEmail:   

ReǦoccurringServices(monthly)
Maintenance Hosting Monitoring
‰ServerMaintenance–Basic($165) ‰WebsiteHosting($39) ‰MonitoringLight($345)
‰ServerMaintenance–Silver($295) ‰DNSHosting($9) ‰MonitoringBasic($465)
‰ServerMaintenance–Gold($375) ‰WebsiteHostingPackage($49) ‰MonitoringPro($595)
‰2edMXservice($9)
‰ManagedDesktopServices#Desktops:__________  Total:$_____________exGST

PaymentDetails
PaymentTerms: 30days
‰DirectDeposit‰Cheque
PreferredPaymentType:
‰CreditCard(Visa,MasterCardorAmericanExpress)


Authorization
IamauthorisedonbehalfofthecompanytorequestservicesandagreetopaymenttermsaspertheIT3’sTerms
andConditions.
Date:  Name: 
Time:  Signature: 

NOTE:AllrequestsforworkaresubjecttoIT3termsandconditions.Chargeswillapplyforallworkcarriedout
onceauthorisationhasbeengiven.Formoreinformationpleasesee:www.theit3.com



ForInternalUseOnly
ClientType: Casual
HelpdeskLogin:  HelpdeskPassword: 

1


TermsandConditions


SERVICES
THEITTHREEdirectlyorthroughitsaffiliatecompanieswillprovideSERVICEStoCLIENTasdescribedanddefinedintheattachedAgreement.TheTermsandConditionsfor
theSERVICESaresetforthinthisdocument.Together,theseTermsandConditionsandtheAgreementrepresenttheentireagreementofthepartiesandsupersedeallprior
agreementswithrespecttotheseSERVICES.NodifferentoradditionaltermsshallbebindinguponTHEITTHREEunlessagreedtoinwritingandsignedbybothparties.

WARRANTY
THE IT THREE expressly warrants for a period of thirty (30) days following completion of any SERVICE that the SERVICE was performed in accordance with generally
acceptedpracticesandproceduresor,ifapplicable,practicesorproceduresdevelopedbyTHEITTHREE.THEITTHREE'ssoleresponsibilityunderthisLimitedWarrantyis,at
itssolediscretion,toreǦperformanyServiceorrefundthefeespaidtoTHEITTHREEforsuchSERVICESifClientnotifiesTHEITTHREEwithin30daysofperformanceofthe
SERVICE.

EXCLUSIVEREMEDYANDLIMITATIONOFLIABILITY
THEWARRANTYANDTHEREMEDYSETFORTHABOVEAREEXCLUSIVEANDINLIEUOFALLEXPRESSORIMPLIEDWARRANTIES(INCLUDINGANYIMPLIEDWARRANTYOF
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE,ORANYWARRANTYIMPLIEDBYSTATUTEORCOMMONLAW)WHICHAREDISCLAIMED.TOTHEFULLEST
EXTENTPERMITTEDBYAPPLICABLELAW,THEITTHREE'SLIABILITYANDCLIENT'SEXCLUSIVEREMEDYWITHRESPECTTOTHISAGREEMENT,THEINFORMATIONAND/OR
SERVICESFURNISHEDHEREUNDER,WHETHERINCONTRACT,ORINTORT,OROTHERWISE,ISLIMTEDTOTHEAMOUNTSPAIDBYCLIENTTOTHEITTHREEHEREUNDER.

THEITTHREESHALLNOTBELIABLEFORANYDIRECT,INDIRECT,SPECIAL,INCIDENTAL,ORCONSEQUENTIALDAMAGESINCLUDINGLOSSOFPROFITS.

ACCEPTANCEANDPAYMENT
IfCLIENTdoesnotprovidewrittennoticetoTHEITTHREEwithin30daysfromdateofinvoice,CLIENTshallbedeemedtohaveacceptedSERVICES.Paymentisduenett30
daysfromthedateoftheinvoice.Financechargesof1.5%permonth(18%perannum)shallbeassessedonslowpaymenttotermsfromthedateofTHEITTHREEinvoice
release.CLIENTagreestopayanyandalltaxesassociatedwiththisAgreementincludingGSTifapplicable(excludinganyincometaxespayablebyTHEITTHREEasaresultof
theprovisionoftheSERVICES).

CONFIDENTIALINFORMATION
THEITTHREEagreestokeepconfidentialallinformation,drawings,specificationsanddata,however,thatTHEITTHREEmaydisclosetoemployees,agentsorconsultantsof
THEITTHREEoritsaffiliatedcompaniesinformationnecessarytoperformservices.UponrequestofCLIENT,THEITTHREEshalldestroyorreturnallconfidentialdocuments,
however,confidentialinformationshallnotincludeinformationwhich1)atthetimeofdisclosurehasbeenpublishedorisavailabletothepublicthroughnofaultofTHEIT
THREE;2)isrightfullyreceivedfromathirdpartywithoutanyobligationofconfidentiality;3)isrightfullyknowntoTHEITTHREEwithoutanylimitationonuseordisclosure
priortoitsreceiptfromCLIENT;or4)isindependentlydevelopedbyemployeesofTHEITTHREEorisgenerallymadeavailabletothirdpartiesbythedisclosingpartywithout
restriction.THEITTHREEalsoagreesnottopublishspecificCLIENTbynamewithoutfirstobtainingpermission.

INTELLECTUALPROPERTY
AllIntellectualPropertyusedintheprovisionofSERVICESandanyIntellectualPropertydevelopedbyTHEITTHREEduringtheprovisionoftheSERVICESorotherwiseshall
remainthepropertyofTHEITTHREE.

SOLICITATION
CLIENTspecificallyagreesthatitwillmakenoattempttosolicit,recruit,orhire,andthatitwillnothire,anyemployeesofTHEITTHREEwhoprovidedorcontributedtothe
SERVICESofferedunderthisAgreementforaperiodofsixmonthsfollowingthecompletionorterminationoftheSERVICES.

NOTICES
Anynoticerequiredtobeservedpursuanttothesetermsandconditionsshallbeinwritingandsenteitherbypost/mail,faxedoreǦmailed.Receiptshallbethedateofactual
receipt.

NONǦASSIGNMENT
CLIENTshallnotbeentitledtoassigntherightsandobligationscontainedhereunder(oranypartthereof)withoutthepriorwrittenconsentofTHEITTHREE.

THIRDPARTYRIGHTS
ThisAgreementdoesnotestablishthirdǦpartybeneficiaryrightsinanyparty.

WAIVER
WaiverbyTHEITTHREEofanybreachordefaultbyCLIENTwillnotbedeemedasawaiverofanysubsequentbreachandwillinnowayaffecttheotherterms.

DISPUTES
ThepartiesagreetosubmitanydisputearisingoutofthisAgreementtonegotiationsormediationpriortocommencinglitigation.Anylitigationforadisputenotresolved
bynegotiationsormediationmustbecommencedwithinoneyearafterthecauseofactionaccrued.

OTHERPROVISIONS
CLIENT assumes all liability for or in any way arising from use of the information furnished hereunder. CLIENT will indemnify and hold THE IT THREE harmless from and
againstanyandallcosts,expenses,damages,claimsandliabilitiesofwhateverkindtothirdpersonsarisinginconnectionwithsaidinformationanditsuse.THEITTHREEwill
not be liable for its failure to perform hereunder if performance is made impracticable due to equipment breakdown or any occurrence beyond its reasonable control,
includingamongotherthings,actsofGod,injuries,floods,accidents,labourshortagesordisputes,wars,inabilitytoobtainequipment,orgovernmentallaws,ordinances,
rulesandregulations.IfTHEITTHREEisrequestedtorespondtoanymandatoryordersfortheproductionofdocumentsorwitnessesonCLIENT'sbehalfregardingwork
performedbyTHEITTHREE,CLIENTagreestopayallcostsincurredbyTHEITTHREEnotreimbursedbyothersinrespondingtosuchorder,includingstafftimeatcurrent
billingratesandreproductionexpenses.ThisAgreementmaynotbealteredoramendedexceptbyawritingsignedbytheparties.Ifacourtofcompetentjurisdictiondeems
anypartofthisinstrumentinvalidorinoperative,theremaindershallremaininforcebetweenparties.


Formoreinformationpleasesee:www.theit3.com