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Johari Window

The document discusses using the Johari Window technique to prioritize needs assessment findings by considering multiple perspectives. The Johari Window involves identifying priorities from different stakeholders and mapping them to compare known and unknown perspectives. This helps communicate priorities and identify additional needs to address gaps in understanding between groups. The advantages are that it ensures multiple perspectives are considered and helps with prioritizing and communicating needs. Potential disadvantages include it being more limited than other techniques for generating solutions.

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Manoj Bal
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276 views5 pages

Johari Window

The document discusses using the Johari Window technique to prioritize needs assessment findings by considering multiple perspectives. The Johari Window involves identifying priorities from different stakeholders and mapping them to compare known and unknown perspectives. This helps communicate priorities and identify additional needs to address gaps in understanding between groups. The advantages are that it ensures multiple perspectives are considered and helps with prioritizing and communicating needs. Potential disadvantages include it being more limited than other techniques for generating solutions.

Uploaded by

Manoj Bal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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NEEDS ASSESSMENT KNOWLEDGE BASE

JOHARIWINDOW
A PPLICATION TO N EEDS A SSESSMENT F INDINGS PURPOSE
Inthecontextofneedsassessmentfindings,thepurposeoftheJohariWindowistoexaminemultiple perspectivesonthefindingsofyourassessment,exploringtheboundariesbetweenbothyourperspective andtheperspectivesofothers.

NEEDSASSESSMENTAPPLICATIONS
Needs(i.e.,gapsbetweencurrentanddesiredresults)areviewedfrommanyperspectiveswithinany organizationandthiscanmakethefindingsofanassessmentchallengingtoprioritize.Forexample,when gapsbetweencurrentanddesiredresultsareidentifiedtheprioritizationgiventothosediscrepancieswill routinelyvarybetweenthoseindividualsdirectlyassociatedwiththeperformanceandthosethatare dependentontheresultsfortheirworkwithintheorganization.Youcan,however,usetheJohariWindow exercisetoassistyouinidentifyingtheprioritiesofotherswithintheorganizationaswellascommunicating yourpriorities.WhileJohariWindowwasoriginallyconceivedasaselfhelptooldevelopedby psychologist1,byidentifyingtheprioritiesofdifferentstakeholderswithintheorganizationyoucanthen haveopendiscussionsaboutthestrengthsandweaknessesofcompetingperspectiveswhenmakingthe difficultdecisionsaboutwhichneedswillreceivepriorityandwhatstepswillbetakeninordertoimprove performance.

ADVANTAGESANDDISADVANTAGES
ADVANTAGES
TheJohariWindowexercisecanensurethatmultipleperspectivesareconsideredwhenprioritizingthe findingsofyourneedsassessment. TheresultsofaJohariWindowexercisecanhelpyoucommunicatewithotherswhenprioritizingneeds andidentifyingappropriateinterventions. YoucanusetheJohariWindowexercisetoexpandonthefindingoftheneedsassessmenttoalso includeinformationonwhatpreferencesdifferinggroupsmayhaveonwhatshouldbedonein responsetoidentifiedneeds.

WBI EVALUATION GROUP (2007)

NEEDS ASSESSMENT KNOWLEDGE BASE

DISADVANTAGES
TheJohariWindowtechniquecanbemorelimitedthanothertoolsortechniques(e.g.,SWOTor brainstorming)forgeneratingideasaboutwhattodonext. TheJohariWindowexerciserequiresthatallstakeholdersvaluetheperspectivesandpotential differencesbetweengroupswithintheorganization.

GENERALPROCEDURES
1. Createalistofeithertheneeds(i.e.,gapsinresults)thatwereidentifiedintheneedsassessment,oralist ofthepotentialperformanceinterventionsthatyouareconsideringasrecommendationsbasedonthe needsidentifiedduringtheassessment.Itisbestnottomixthetwo,needsandinterventions,therefore ifyouwanttogainperspectivesonboththeprioritizationoftheneedsandtheprioritizationofpotential interventionsyoushouldconducttwoseparateJohariWindowexercises. 2. Identifyrepresentativesfromothergroupsrepresentingtheperspectiveswithintheprogram,project,or organization(e.g.,managers,individualsinacountryoffice,orothersoutsideoftheWorldBank). 3. Providetherepresentativeswiththelistofidentifiedneeds(orpotentialperformanceinterventions)and askthemtoprioritizethembasedontheirperspective. 4. Prioritizethesamelistofidentifiedneeds(orpotentialperformanceinterventions)fromyour perspectiveaswell.Ifyouareworkingwithateamontheneedsassessmentthenthiscanbedoneasa teamthroughavarietyofgroupdecisionmakingtechniques(e.g.,nominalgrouporstrawpolls). 5. Withprioritylistfromeachgroup,placethehighestprioritydataelementsintotheJohariWindow matrix.Youcanincludeyourprioritiesincomparisontotheprioritiesofanothergroup(seeFigure One).Oryoucancomparetheprioritiesfromdifferinggroups,leavingoutyourperspective(seeFigure Two). 6. ReviewthecompleteJohariWindowmatrix,alongwithrecommendationsofhowtoexpandtheneeds assessmenttoaddressgapsbetweenwhatisknownandunknownfromeachperspective,withyour needsassessmentpartners.Basedonthefindingsanddiscussions,planyourneedsassessmentdata collectionandanalysisprocesses.

WBI EVALUATION GROUP (2007)

NEEDS ASSESSMENT KNOWLEDGE BASE


Figure1:NeedsAssessmentapplicationofJohariWindow(forcomparisonwithyourperspective)

PrioritiesfromYour Perspective Prioritiesfromthe Managers Perspectives NotPriorities fromthe Managers Perspectives

NotPrioritiesfromYour Perspective

Figure2:NeedsAssessmentapplicationofJohariWindow(forbetweengroupcomparison)

Priorityto Staff Priorityto Managers NotaPriorityto Managers

NotaPriorityto Staff

WBI EVALUATION GROUP (2007)

NEEDS ASSESSMENT KNOWLEDGE BASE


Figure3:JohariWindowExample(withbetweengroupcomparisonofneeds)

Priorityto Staff Priorityto Managers NotaPriorityto Managers


Unitperformanceon annualreviews. Lowmotivationofnew staffmembers Littleperformance feedbackfrommanagers

NotaPriorityto Staff
Lengthoftimetocomplete projectswithintheunit Numberofdaysrequiredfor newstafftoreachadequate performance

Figure4:JohariWindowExample(withbetweengroupcomparisonofperformanceinterventions)

Priorityto Staff Priorityto Managers NotaPriorityto Managers


Performancespecific training Redesignednew employeeorientation Improvedmentoring program Quarterlyperformance feedbacksystem

NotaPriorityto Staff
Newhiringstandards Renewedemphasison standardizedinterviewing procedures Motivationalworkshops

WBI EVALUATION GROUP (2007)

NEEDS ASSESSMENT KNOWLEDGE BASE

TIPSFORSUCCESS
Beforegettingstarted,discusswithparticipantsthespecificgoalsyouarehopingtoaccomplishthrough theJohariWindowexercise. Workwithgroupmemberstoincludefactorsinallfourquadrantsofthematrix.Leavingquadrantsof thematrixemptywilllimityourabilitytomakequalitydecisions.

REFERENCESANDRESOURCES
BeachE.K.(1982)Johariswindowasaframeworkforneedsassessment.JournalofContinuingEducationin Nursing.13(1),2832.
1

Seehttp://en.wikipedia.org/wiki/Johari_window

WBI EVALUATION GROUP (2007)

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