CLUB 500 INFORMATION GUIDE 2013.

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TABLE OF CONTENTS
CLUB 500
Club Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

PREMIUM CLIENT SERVICE TEAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Concierge Event Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 6

CLUB 500 FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TICKETS

Vancouver Canucks Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Change Of Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Refund Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Replacement Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

ACCESS
Directions To The Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Public Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Access For Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Elevators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Public Transportation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

PREMIUM CLIENT SERVICE

Concierge Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rogers Arena Ticket Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Single Game Suite Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 13 13 13

CLUB 500 CATERING

Aramark Sports & Entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Food Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Beverage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Billing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 14 14 14

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TABLE OF CONTENTS
ADDITIONAL AMENITIES
Restaurants & Lounges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First Aid & Emergencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canucks Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access For Guests With Disabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lost & Found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Machines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 15 15 16 16 16 16

VANCOUVER CANUCKS TEAM STORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 CLUB 500 POLICIES & PROCEDURES

Access Times For Club 500 Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hockey Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guest List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Minors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Smoking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alcohol Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lights Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 18 18 18 18 18 19 19 19

CLUB 500 RULES & REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 KEY TELEPHONE NUMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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CLUB 500 SEATING MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 GENERAL INFORMATION

Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Rogers Arena Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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WELCOME TO CLUB 500

Three artistic and contemporary levels with 176 viewing seats, Club 500 is located right down the hall from the General Managers box and press box, in the Canucks offensive zone for the first and third periods. This hockey experts view allows you to see the play happen before it happens, an ideal spot to watch a Canucks game. Your Club 500 Canucks experience starts from the moment the elevator doors open. A luxurious range of amenities await, including: An all-inclusive food and non-alcoholic beverage selection including raw bar and chef attended action stations.

A full-service bar offering premium spirits, feature cocktails and an extensive wine list available for purchase. Multiple flat screen high-definition televisions which will allow you to experience the action wherever you are in the club. Comfortable assigned seating ranging from banquettes, to stadium seats to bar stools. Dedicated Concierge staff to provide you with premium service.

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PREMIUM CLIENT SERVICE TEAM

OUR PURPOSE AT CANUCKS SPORTS & ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences. We believe in setting the industry standard, and exceeding expectations. At our core we love to ignite passion and foster collective pride.

Hark Athwal Director, Premium Client Sales & Service 604.899.7653 [email protected]

Rylan Jay Manager, Premium Client Programs & Suite Operations 604.899.7468 [email protected]

Robert Chorner Sales Manager, Premium Client Service 604.899.7423 [email protected]

PHOTO UNAVAILABLE

Lisa Tsai Account Executive, Premium Client Service 604.899.7648 [email protected]

Alison Sung Account Executive, Premium Client Service 604.899.7457 [email protected]

Rebecca Lockhart Account Executive, Premium Client Service 604.899.7457 [email protected]

Adrienne Greeley Administrative Assistant, Client Service & Ticket Operations 604.899.7600 [email protected]

During regular business hours, please call your Account Executive for any inquiries.

CONCIERGE EVENT HOTLINE: 604.899.7410

The Premium Client Service Concierge Event Hotline is answered by the Concierge Supervisor on duty beginning approximately 2.5 hours before an event. When in your suite, contact the Concierge by pressing the pre-set Concierge button on your telephone.

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CLUB 500 FAQ

WHO DO I CONTACT FOR ANY INQUIRIES RELATING TO MY ACCOUNT? During regular business hours please contact your Premium Client Service Account Executive, Lisa Tsai at 604.899.7648 or by email [email protected] for any inquires. GENERAL TICKET INFORMATION What types of ticket packages are available in Club 500? Full Season (45 games) Half Season (22 games) Ice Packs (11 games) WHAT AMENITIES ARE INCLUDED IN A CLUB 500 TICKET PACKAGE?  An all-inclusive food and non-alcoholic beverage selection including raw bar and chef attended action stations A full service bar offering premium spirits feature cocktails and an extensive wine list available for purchase Multiple flat screen high-definition televisions Comfortable assigned seating ranging from banquettes, to stadium seats to bar stools Dedicated concierge staff to provide you with premium service WHAT BENEFITS ARE AVAILABLE TO CLUB 500 MEMBERS? Club 500 members have access to a comprehensive benefits package designed to enhance their experience as a member of the Canucks family, including: Significant savings in ticket prices Concert & event pre-sales Canucks Team Store discount (20% off) Exclusive Canucks event invitations Monthly payment plan options and much more! In addition, Canucks Ticket Holders have the opportunity to customize their Canucks experience by selecting from a menu of custom benefits depending on their ticket package Details about these exclusive benefits are sent by email throughout the season

DOES MY CHILD NEED A TICKET TO ACCESS CLUB 500? Children under 36 tall will not require a ticket to gain access to Rogers Arena but children are welcome in Club 500. HOW DO I REPLACE LOST OR STOLEN TICKETS FOR CANUCKS GAMES? Ticket replacements for lost or stolen Canucks tickets can be replaced and managed online when you login to My Canucks Account at canucks.com/ticketholder. To replace lost or stolen tickets the specific seat numbers of the original tickets are required. For details on how to manage your Club 500 tickets online contact your Premium Client Service Account Executive, Lisa Tsai at 604.899.7648 or by email [email protected]

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500 CLUB FAQ CONTINUED

WHAT IS MY CANUCKS ACCOUNT ONLINE? My Canucks Account is your one stop shop for online account management: Renew your season tickets- Log in to renew your ticket package(s) or to make payments. Edit your profile - Make sure your account is up to date so you receive timely information from us. Forward your tickets - If you cannot attend a game, simply email your tickets to someone who can. Track ticket usage- Know the status of your tickets for all the games you gave away. Sell your tickets- Post your tickets for sale on the Prime Seat Club for sold out games (Full Season Ticket Holders only). HOW DO I ACCESS CLUB 500 AT ROGERS ARENA? Club 500 members and guests may enter Rogers Arena through the entrance at Gate 16. Gate 16 is on Level 000 with access from Abbott Street, and is located on the East side of Rogers Arena. Once you enter Gate 16, please be sure you and your guests are ready to present your Club 500 tickets and take the East elevator to Level 500. WHEN CAN I ACCESS ROGERS ARENA ON A GAME NIGHT? Access for Vancouver Canucks games begins two hours prior to the scheduled start time of the game (which is one hour before gates open to the general public). Post event, Club 500 members may remain in use for up to one hour after the game concludes or at midnight, whichever comes first. CAN I INVITE MY GUESTS HOLDING TICKETS ELSEWHERE IN ROGERS ARENA TO CLUB 500 ON A GAME NIGHT? Club 500 admittance is limited to Club 500 members holding designated Club 500 tickets. Guests holding tickets elsewhere in Rogers Arena may visit Club 500 strictly POSTGAME ONLY with the permission of the Club 500 member. If you plan to invite guests to Club 500 please inform your Account Executive or the Club 500 Concierge. DOES A CLUB 500 MEMBER RECEIVE A DISCOUNT ON MERCHANDISE FROM THE CANUCKS TEAM STORE? Club 500 members receive a 20% discount off the regular price of all Team Store merchandise. Simply show your Canucks Member Card at the time of purchase to receive your discount. The Canucks Team Store is located on the concourse across from Section 113.

WHERE IS THE ROGERS ARENA TICKET CENTRE? HOW DO I LEAVE TICKETS FOR MY GUESTS? The Rogers Arena Ticket Centre is located next to Gate 10 on the North plaza off Expo Blvd (opposite Costco). The Ticket Centre is open Monday to Friday, 9:30 am to 5:30 pm. During Rogers Arena events, the Ticket Centre will remain open until approximately 2 hours after the start of the event. This is the best location to leave tickets for your guests on an event night. To leave tickets for your guests at will call first and last name are mandatory and picture identification will be required when claiming. You may also send a courier to pick up your tickets A specific courier pick up name is mandatory. Rogers Arena Ticket Centre will not release tickets under any other names otherwise specified.

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CLUB 500 MEMBER TICKET INFORMATION

VANCOUVER CANUCKS TICKETS

Prior to the start of pre-season play, you will receive a complete package of all pre-season and regular season Canucks home game tickets that have been purchased on your account for Club 500. Complete details regarding playoff tickets will be forwarded to you later in the regular season.

REPLACEMENT POLICY
Like many other buildings across North America, Rogers Arena has implemented the bar-coding system to access the building for all events. Therefore, in order to replace a lost or stolen ticket, the ticket seat number is needed. Please call your Account Executive with the required information and he or she will be happy to assist you. Ticket holders can also re-print, sell (full season ticket holders only), donate, and forward their tickets online through their My Canucks Account (www.canucks.com/ticketholder).

CHANGE OF ADDRESS
Please advise your Account Executive immediately should your address or any other account information change.

REFUND POLICY
Unfortunately, we cannot accommodate requests for refunds or exchanges on arena tickets once purchased.

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ACCESS
DIRECTIONS TO THE GAME
Rogers Arena is conveniently located at 800 Griffiths Way in the heart of Vancouvers theatre and entertainment district. Easily accessible by public transit (Stadium Skytrain stop, near Gates 2, 3, 10 and Rogers Arena Ticket Centre), Rogers Arena is also within a 15 minute walk of over 14,000 parking spots. Situated between the Georgia and Dunsmuir Street viaducts, the facility is bounded by Griffiths Way to the west, Pacific Boulevard to the south, Expo Boulevard to the north, and Abbott Street to the east. Club 500 members may access Rogers Arena via Gate 16 on Abbott Street.

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ACCESS CONTINUED
PUBLIC PARKING
There are numerous pay parking lots in the immediate vicinity for your guests. Please refer to the following map for locations.

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ACCESS CONTINUED

ACCESS FOR EVENTS

Club 500 members and guests may enter Rogers Arena through the entrance at Gate 16 in addition to the six public gates. Gate 16 is on Level 000 with access from Abbott Street, and is located on the east side of Rogers Arena. With the exception of children under 36" in height, please be sure that you and your guests are ready to present your Club 500 tickets when arriving for an event. For game and event access times, please refer to the Policies & Procedures section.

PUBLIC TRANSPORTATION
Rogers Arena is located in the downtown core, and is easily accessible by public transportation from anywhere in the lower mainland. The Stadium Skytrain station is right next door and a number of bus routes pass close by. Call Translink at 604.953.3333 for route information. If you have questions regarding transportation for the disabled, call the Rogers Arena Guests with Disabilities Hotline at 604.899.7445.

ELEVATORS
You will find the east elevators at Gate 16 on ground Level 000 located on Abbott Street. This gate is designated for use by Club 500 members, Suiteholders, and people with disabilities or guests requiring special assistance. A passenger zone is available for easy drop off and pick up of guests. Limousines and taxis may also drop off and pick up guests at Gate 16.

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PREMIUM CLIENT SERVICE CLUB 500

CONCIERGE SERVICE
Our Premium Client Service Concierge team is readily available during events. They are here to assist you and your guests with any questions or concerns you may have, including the following: Assisting with directions and information with respect to the facility Information about specific events and ticketing Transportation (including arrangements for taxi or limousine service) Restaurant reservations First aid or security issues Special requests The Concierge Supervisor can be reached at 604.899.7410 beginning 2.5 hours prior to an event

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PREMIUM CLIENT SERVICE CLUB 500 CONTINUED

ROGERS ARENA TICKET CENTRE

The Rogers Arena Ticket Centre is located next to Gate 10 on the north plaza off Expo Blvd. Will Call is the best location to leave tickets should your guests need to pick them up at the last minute. Please be reminded that proper photo identification will be required when claiming tickets. The Rogers Arena Ticket Centre is open Monday to Friday, 9:30am to 5:30pm. During Vancouver Canucks games, the Rogers Arena Ticket Centre will remain open until the end of the second period. For concerts the Rogers Arena Ticket Centre will remain open until the main act goes on stage.

TOURS
We will be pleased to arrange tours of Rogers Arena, during non-event times, for you and your guests. Please contact your Account Executive to make arrangements for a behind the scenes tour that includes a close up look at some of the facilitys unique features. Larger group tours may be booked with our Tour Coordinator at 604.899.7440. There will be a nominal charge per person for larger groups.

SINGLE GAME SUITE RENTALS

One of the most popular premium seating areas in Rogers Arena continues to be our Single Game Suites. Watch a hockey game, concert or special event from the 200, 400, or 500 Levels and enjoy a fun and friendly atmosphere for fostering business relationships, rewarding exceptional performance or gathering family and friends. For more information on booking a single game suite, please call your Account Executive.

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CLUB 500 CATERING

ARAMARK SPORTS & ENTERTAINMENT

ARAMARK Sports & Entertainment is the exclusive provider of all food and beverage services at Rogers Arena, including Executive Suite catering services, Club 500, the Avaya Champions Club and all concession stands. ARAMARK provides food and beverage services at more than 500,000 locations including professional sports facilities and convention centres in 15 countries. Tara Bell Restaurant Manager, Club 500 604.899.7550

BEVERAGE SERVICES
Club 500 has a fully stocked cash bar of beer and spirits along with an extensive wine list. The bar is open two hours prior to game time and up to 45 minutes following the final buzzer.

BILLING PROCEDURES
Your Club 500 ticket is inclusive of all food and nonalcoholic beverages in the Club. For all alcoholic beverages you may choose to pay cash or have the bill charged to your credit card.

FOOD SERVICE
Club 500 chefs are consistently creating a top level tapasstyle menu which is sure to wow you and your guests and fill your dinner needs. The menu focuses on seasonal and local fare and includes a sushi and raw oyster bar as well as chef attended action stations.

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ADDITIONAL AMENITIES

RESTAURANTS & LOUNGES

Rogers Arena offers a broad range of food services with choices ranging from five-star dining to quality casual fare. Thirty concessions on the two public concourses offer enough variety to satisfy the most demanding crowd. Some of the choices include fresh coffee bars, deluxe hot dog stands, house made pizzas, Amigos Mexicasa, White Spot classic burgers and fries, a carvery offering fresh sliced roast beef or turkey sandwiches, and everyones favourite mini doughnuts. Please note vegetarian options are also available. Youll find more formal dining options on two other levels of Rogers Arena. These include the Captains Room restaurant on Level 200 north (open to members only) and the Centre Ice Grill on Level 400 north, which opens for dinner two hours prior to game start. Reservations may be made by phoning 604.899.7525.

SECURITY
Security personnel are located throughout Rogers Arena during all events. The premises are also well monitored and patrolled during non-event times. In case of an emergency, contact security by alerting our Concierge staff who will radio for assistance. Security phones are also located in numerous well-marked locations in the Rogers Arena parking facilities.

FIRST AID & EMERGENCIES

Complete first aid services, provided by staff trained in emergency procedures, are available during all events at Rogers Arena. There are fully equipped first aid rooms on levels 000, 100 and 300. Your Concierge can assist you in locating them. Clearly identified emergency exits exist on every level of Rogers Arena. The Concierge and other staff members are fully trained in evacuation procedures. Should an evacuation ever be necessary, please follow their directions or listen for announcements. You will be led safely out of the building and to an assembly area.

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ADDITIONAL AMENITIES CONTINUED

CANUCKS CARD
The Canucks Member Card is a cash card that eliminates the need for signatures, PINs, or loose change. With a quick swipe your purchase amount is automatically deducted from funds you deposited onto the card. Use your Canucks Member Card instead of cash or credit cards at participating vendors on the concourse level, the Canucks Team Store and kiosks throughout Rogers Arena. By using your Canucks Member Card you will benefit from a convenient payment method and speedier transactions. For more information regarding the Canucks Member Card, please visit www. canucks.com/card or call 604.899.GOAL (4625). Activate and load your card today at www.canucks.com/card.

LOST & FOUND

All lost and found articles are kept in the Canucks Sports & Entertainment security office at Gate 9. These items are catalogued and stored for 60 days. After that time, they are donated to a local charity. Please contact your Account Executive or Lost and Found directly at 604.899.7803 to inquire about lost items and arrange pick up. Please note, lost and found items deemed as valuable, such as a wallet or jewelry, can only be picked up during weekdays, Monday to Friday, between 7:00am and 2:00pm.

ATM MACHINES
Automatic Teller Machines are located on Level 100 in sections 114, 101 and 104 in the Club Section and sections 305 and 317 on the Rogers Level 300.

ACCESS FOR GUESTS WITH DISABILITIES

Rogers Arena has special access features that far exceed current building code requirements. Disabled guests will easily be able to take advantage of the facilitys amenities. Please contact your Account Executive to inquire about the availability of wheelchair seating in the Club. Wheelchairs are also available should a guest need special assistance accessing the Club from the parkade. Washrooms in the Club are equipped for guests with disabilities. There is regular arena seating for disabled guests on the ice level and on the 300 level. Gate 16 on Abbott Street is the main entrance for our guests with disabilities one of the east elevators located at Gate 16 is dedicated for their use. Some parking stalls have been designated for guests with disabilities on each of our two underground parking levels. Ticketmaster will accommodate requests for aisle seats for those with service animals. There are TTY/TDD pay phones on the plaza and Rogers Level 300 for use by the hearing impaired. You may phone the Disabled Services Hotline at 604.899.7445 for more information regarding disabled services.

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CANUCKS TEAM STORE

CANUCKS TEAM STORE

Club 500 members and their guests receive a 20% discount off the regular price of all Team Store merchandise. Simply show your suite ticket at the time of purchase to receive your discount. The Canucks Team Store is open 365 days a year, and located on the concourse across from Section 113 showcasing the latest Canucks clothing, novelties and memorabilia. In addition, there are 9 kiosks located conveniently on the 100 and 300 levels of the concourse presenting a wide variety of merchandise for our fans. While youre on the concourse this season, take a look at our Heat Press and watch your jersey get crested! Well put your favourite player or your own name and number on the back of your jersey by the end of the game!

CANUCKS TEAM STORE

Gate 6 Rogers Arena MondaySaturday......................................................10am 5pm Sunday...........................................................................12pm 5pm Phone number.......................................................... 604.899.7590 Please note, on game days the Canucks Team Store closes earlier than usual, and re-opens to ticket holders 30 minutes before doors open to the concourse.

PRO SHOP
2893 East Hastings Street MondaySaturday.......................................................11am 6pm Sunday...........................................................................12pm 5pm Phone number........................................................... 604.676.8140

ROBSON TEAM STORE

1151 Robson Street MondaySaturday......................................................10am 9pm Sunday............................................................................11am 8pm Phone number............................................................ 604.681.3515

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CLUB 500 POLICIES & PROCEDURES

ACCESS TIMES FOR CLUB 500 MEMBERS

Club 500 will be open for our guests two hours prior to the start of each Vancouver Canucks game. Post event, Club 500 may remain open for up to one hour after the game/event concludes or midnight, whichever comes first.

GUEST LIST
Club 500 is an exclusive room offered explicitly to ticketed guests. A limited guest-list is available for hockey games only and is strictly post-game. Please contact your Account Executive or speak to a Concierge to add names to the guest list.

CONDUCT
Club 500 members are responsible for the proper conduct of their guests within the club. In the event you encounter any security difficulties, please contact the Concierge located within the club.

MINORS
Minors are welcome and encouraged to enjoy Club 500s various amenities. A select amount of child-friendly food options are available by request. Non-alcoholic beverages are plentiful either from the coolers or at the bar.

HOCKEY ETIQUETTE
We ask you to be respectful of the guests around you by practicing hockey etiquette Do not stand during play Lean back in your seat so as not to hinder the view of the person behind you Use appropriate language that will not offend other guests When you need to leave your seats to refresh your drink or use the washroom; please wait for a stoppage in play that is indicated by a whistle, before you enter or exit the seating area

SMOKING
Canucks Sports & Entertainment is committed to the health and safety of everyone who visits Rogers Arena. Guests will only be able to smoke prior to entering the building at a distance greater than six meters from any entry door or air intake. In and out privileges will not be granted during events, including parkade access. This policy will be strictly enforced by the staff of Rogers Arena in order to keep Rogers Arena a smoke free environment. We appreciate your cooperation and assistance in communicating this policy to your guests.

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CLUB 500 POLICIES & PROCEDURES CONTINUED

ALCOHOL MANAGEMENT
ARAMARK is licensed to deliver, sell and serve all alcohol at Rogers Arena. Alcoholic beverages may only be obtained from ARAMARK, and may not be brought into or removed from the facility. You are not permitted to carry drinks containing hard liquor out of Club 500. This is a safety requirement of our liquor license. There are legal prohibitions against the consumption of alcohol by an obviously intoxicated person, and the purchase or consumption of alcohol by anyone under 19 years of age. We ask Club 500 members to help ensure that these policies are adhered to within the club. ARAMARK reserves the right to check for proper identification and to refuse or terminate service at any time. All Canucks Sports & Entertainment guest services staff members have adopted the TEAM (Techniques for Effective Alcohol Management) at Rogers Arena. Staff members have been trained to serve alcohol responsibly and to deal with guests appropriately. Please be reminded of your potential legal liabilities that can arise from excessive alcohol consumption and any unfortunate conduct that might result. Please help us to ensure you and your guests enjoy alcohol in a responsible manner. We also ask that you bear in mind the health

risks that alcohol consumption entails, and that you be particularly vigilant regarding the prospect of drinking and driving.

CAMERAS
Because of provisions contained in the contract Canucks Sports & Entertainment enters into with artists, there is a strict prohibition against using cameras, or any sort of video or audio equipment, to record an event or performance unless otherwise indicated. Canucks Sports & Entertainment and its employees and agents reserve the right to confiscate film or tape used for such a purpose.

LIGHTS OUT
A master relay switch controls all televisions, monitors, stereo receivers and main lights. You can expect all of these to be turned off as the house lights are lowered for pre-game shows and at the beginning of concerts and special entertainment events. This is at the request of the performing artists. It prevents interference with the performers own lighting, and will help everyone to fully enjoy the show.

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CLUB 500 RULES & REGULATIONS

1 Smoking in the Club 500, the hallways, staircases, or anywhere else in or about Rogers Arena is not permitted. 2 Club 500 members acknowledge that for certain events the nature of the event may require Vancouver Arena Linked Partnership (VALP) to control lighting and to keep lighting and television monitors off in the club during the performance. 3 Use of movie cameras, video tape or audio recording equipment by a Club 500 member or any guest of a member for the purpose of recording the Event is strictly prohibited. VALP and its employees and agents reserve the right to confiscate the tape or film. 4 No flammable, dangerous or explosive materials shall be taken into or kept in Club 500. 5 No food or beverages may be consumed in Club 500 which have not been obtained from VALP or a concessionaire designated by VALP on a cash on delivery basis or otherwise as VALP or its concessionaires may agree. VALP shall have the right to require the immediate removal of any foods or beverages brought into the club. 6 Club 500 members and any guest of a member shall conduct themselves in a manner which is consistent with the character of the Arena as a first class sporting and entertainment facility and shall not in any way impair the use and enjoyment of the Arena by others or the operations of the Arena. If, in VALPs opinion, a Club 500 member or a members guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them from the Arena. 7 Club 500 members and any guest of a member shall, while in the club or within the Arena or on its grounds, comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption of alcoholic beverages. 8 VALP may from time to time adopt appropriate systems and procedures for the security or safety of the Arena, any persons occupying, using or entering the Arena, or any equipment, furnishings or contents of the Arena, and a Club 500 member shall comply with VALPs reasonable requirements relating to security and safety procedures. 9 VALP shall have the right to delete, add to or amend any or all of these Rules and Regulations as VALP deems desirable at its sole discretion for the safety, care and cleanliness of the Arena and the preservation of good order within the Arena and the Rules and Regulations as amended from time to time shall be kept and observed by Club 500 members and any guest of a member. VALP may from time to time waive any of the Rules as applied to the Club 500 member. VALP is not liable to the Club 500 member for any breach of the Rules by other club members. 10 Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk of such persons, and VALP accepts no responsibility for such property. Club 500 members and their guests are responsible for their personal property and should take care to ensure its safety and security. Do not leave behind personal items in the club.

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KEY TELEPHONE NUMBERS

PLEASE CONNECT WITH YOUR ACCOUNT EXECUTIVE FOR ANY INQUIRIES DURING BUSINESS HOURS.

DEPARTMENT NUMBER
50/50 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7850 Canucks Team Store (during events). . . . . . . . . . . . . . 604.899.2024 Canucks Team Store (business hours) . . . . . . . . . . . . . 604.899.7590 Concierge Event Hotline. . . . . . . . . . . . . . . . . . . 604.899.7410 Disabled Services Hotline. . . . . . . . . . . . . . . . . . . . 604.899.7445 EMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7500 Event Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7469 Group Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7440 Group Ticket Sales, Canucks . . . . . . . . . . . . . . . . . . 604.899.4625 Guest Services Centre L 100 . . . . . . . . . . . . . . . . . . 604.899.2716 Guest Services Centre L 300 . . . . . . . . . . . . . . . . . . 604.899.2718 Single Game Suite Rental. . . . . . . . . . . . . . . . . . . . 604.899.7423 Canucks Sports & Entertainment (main reception). . . . . . 604.899.7400 Restaurant Reservations Captains Room. . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7525 Centre Ice Grill . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7525 Ticketmaster (charge by phone) Sports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.855.523.6800 Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.855.985.5000

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CLUB 500 SEATING MAP

32 31

30

29

27

26

13
5 6 7 8 9 10 11 12

17

15

14

15

16

17

18

16

14

13

12

11

11

12

13

MAIN LEVEL: ROWS 1-3 SEATS 1-29 / 101-126

*Seats are wheelchair accessible

7 6 6 5

10 10 9

1 2 3

125 124 123 122

121 120 119 118 117 116 115 114 113 112 122 121 120 119 118 117 116 115 114 113 112 111

111

106 105 108 107 110 109 106 105 108 107 110 109 105 107 106 109 108

102 101 104 103 102 101 104 103 102 101 104 103

4 3

5 4

126 125 124 123 118 117 116 115 114 113 112 111 110

CLUB 500 SEATING CHART

10

11

12

WE ARE ALL CANUCKS

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13

14

15

16

17

14

19

15

20

18

18

16

19

MEZZANINE LEVEL: ROW M SEATS 1-32

21 22

17

18

20

19

20

19

20

23

21

21

22

22

24

23

24

25

23 *

25

24 *

26

25 *

28

27

26 *

29

28

ROGERS ARENA GENERAL INFORMATION

SEATING
Hockey capacity: 18,890 Large concert capacity: 21,000 Theatre Bowl Capacity: 5,800 The 88 luxury Executive Suites in Rogers Arena have a combined seating capacity of 1,784. There are 74 Level 200 Suites and 14 Penthouse Suites located on Level 500. There are 2,195 Club Seats on the north side of the plaza seating level. An additional number of single game suites are available for rental on a per event basis. Through the use of partitions and moveable arena seating, different seating configurations can quickly be tailored to suit an events specific attendance level. Audiences ranging from 21,000 down to a relatively intimate group of 3,500 can all be accommodated. The Avaya Champions Club, located at the north end of Level 200, offers premium seating for 126 exclusive members. Club 500, located at the southeast end of Level 500, offers an exclusive perspective and seating for 176 members. Club 500 sits nearly 100 feet above ice level for prime viewing.

ROGERS ARENA LEVELS

Parking Level P2 Lower level parkade Club Seat & Suiteholder parking. Public parking for concerts and other events Parking Level P1 Upper level parkade Executive Suite parking Level 000 Back of HouseIce surface, team facilities, administration, maintenance facilities, Ticket Centre, communications and audio/ visual control rooms Level 100 Plaza LevelAccess to Plaza Level seating, Club Section Seats, main concourse, Canucks Team Store Level 200 Scotiabank Executive LevelCaptains Room, Executive Suites, Avaya Champions Club, Broadcast Suites, Client Service & Ticket Operations offices, and Crossbar Lounge Level 300 Rogers Level 300Upper concourse, access to Balcony Level seating, wheelchair seating Level 400 Centre Ice Grill, Rogers Studio Lounge and Budweiser Sports Lounge Level 500 Penthouse LevelExecutive Suites, Single Game Suites, Club 500, broadcast gondola, media seating

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