C HARLES C ALVEY

5650 Timb er C reek P l. Dr. Housto n, TX 770 84 joe y.calvey@g mail.co m (7 13) 3 85 -6256

SUMMARY

OF

QUALIFICATIONS

Solutions-oriented Linux Systems Administrator / Supervisor with solid history of proven accomplishments and expertise designing, configuring, installing, troubleshooting, and administering a wide variety of multi-server/user integrated networks and systems for companies ranging in size from small to enterprise. Exceptional troubleshooting, strategic problem solving, and customer service talents with the ability to resolve a range of challenging technical issues in cPanel based high volume web hosting scenarios. Has consistently exceeded productivity objectives for performance and customer service levels throughout career, including regularly ranking at above average ratings on performance appraisals and earning career advancements. Strong organizational, project management, and process-oriented skills with ability to excel in fast-paced, deadline-driven environments requiring seamless operations, minimal downtime, and optimal functionality.

CAREER OVERVIEW

AND

SELECT ACHIEVEMENTS

HOSTGATOR.COM, LLC Houston, TX Senior Technical Trainer and Knowledge Management Supervisor May 2011 Present Worked up from a Level I Linux administrator to Senior Linux Administrator. Founded and led the Employee Development Department as the Senior Technical Trainer for the last 18 months, developing, training, and testing for promotions in the Linux Administration department. Developed the HostGator Senior Linux Administration testing and certification program, including course design and certification for all administrator promotions from Internal Support to Level 3 Administrator. Additionally was in charge of various internal departmental restructuring efforts after the companys buyout by Endurance International Group. As well as being the Senior Technical Trainer, my responsibilities also include managing both the internal support Wiki and redesigning and managing the customer facing knowledgebase at http://support.hostgator.com. Currently managing a team of editors and technical writers, as well as being the senior editor of the KB and wiki projects. CALVEY INTERNET SYSTEMS Pittsfield, IL Oct 2002 May 2011 Consultant/Owner Managed networks and system administration functions for several businesses. Installed and troubleshot routers, remote access gear, and DSL/T1 connectivity systems. Served as a contract Administrator for approximately 10 UNIX and windows-based servers. Managed approximately 4 production Redhat Linux 9.0 servers, 2 Mandriva Linux servers, and 4 FreeBSD 5.2 servers that provided a variety of services including DNS, Mail (POP and IMAP), RADIUS, and Apache. Researched, purchased, installed, and tested Channelized and non-channelized DSL, T1,and PRI circuits for customers. Installed, configured, and maintained Red Hat Linux production servers, including NFS drive sharing. Maintained SBS 2000 and 2003 servers and completed the seamless conversion of MS SBS 2000 to MS SBS 2003r2. Maintained IIS 5.0 in a web hosting environment with 20+ customers. Worked closely with various telecommunication CLEC/ILEC and vendors. Setup and managed a Knowtia CRM installation in a large production environment. Maintained a CENT/OS cPanel based production web hosting server Excelled working in 24/7 on-call capacity providing quality troubleshooting services and phone support Provided consulting and engineering support for several Alvarion based WISP's Freelanced content creation and technical writing services to several web based advertisers and hosting companies Script installation, support, and training for several CMS based e-commerce sites using Drupal and LucidCMS platforms

~ C o n t i n u ed ~

C h ar l es C al v e y

P a ge 3 o f 3

42 GROUNDHOGS DESIGN Quincy, IL May 2007 - June 2008 Systems Administrator (2007-2008) Maintained advanced UNIX network environments. Conducted visits to 60+ remote customer sites to evaluate ongoing and new Web application and hosting projects. Managed both the web and email servers for over 200 customer sites/domainson cPanel based servers. Maintained the in-house Mandriva web development environment and testing servers. Assigned to serve as professional consultant supporting objectives of several extremely high-profile projects. Successfully converted remote sites from Static pages to CMS to achieve significant return on investment and monthly savings in development cost. Demonstrated ability to conduct research of user demographics, interface design, and security requirements to support efficient requirements planning for site design. Primary contact for Customer issues involving project management, scheduling, and design changes. Responsible for upgrades to WHM/cPanel/CentOS as well as documenting any changes that would have impacted the development and production environments. Responsible for all customer support as well as developing training regimens for CMS applications. Responsible for all supervision and production tasks relating to the programming staff

KCDS Pittsfield, IL General Manager

April 2000 - Dec 2004

Managed all aspects of operation of a local ISP with 1000 dial up subs and 300 Wireless customers. Conducted installation and troubleshooting of routers, remote access gear, and T1/T3 connectivity systems. Delivered phone support and 24/7 on-call troubleshooting services with responsibility for managing and resolving trouble tickets in accordance with Service Level Agreement. Installed and configured Cisco routers; remote access gear (Lucent Max 6000/4000, and 3com Total Control); network switches (Cisco 2924XL, 3640). Managed CSU/DSUs; Adtran and ADU; and T1/PRI, and T3lines. Generated and conducted follow-up for Remedy System tickets for the technical support staff. Managed the Wireless Installation and Implementation Team, including support for site survey and initial installation of Range extenders and micro-cells as well as installation of transmission equipment on towers. Consistently exceeded performance expectations and received frequent formal and informal recognition from owners, customers, and co-workers for outstanding service, professionalism, and expertise. Managed NAS service for several clients disaster recovery/offsite backup. Designed, ordered, setup, and maintained the organizations Dell PowerEdge Server NOC including all sysadmin tasking DATASTREAM NETWORKS, INC. QUINCY, IL April 1995 - October 1999 Network Operations Manager Managed all network engineering and systems administration functions for an ISP that was subsequently purchased by EarthLink. Ensured remote access and security for 20,000 users/subscribers by effectively maintaining Web and DNS servers, POP locations, and routers. Proactively maintained: BIND 8 (DNS) and zone files (including PTR reverse); Apache with mod_ssl, 300+ virtual hosts/websites (including MySQL); and radius server for dial-in customers. Managed POP (Point of Presence) sites, racks, and hardware. Installed, configured, and managed Cisco Routers and Lucent/Ascend Network Access Concentrators. Delivered systems administration for Freebsd, Linux, and Windows NT. Ordered telecommunications lines: Point-to-Point T1, Channelized T1/PRI, fractional T1 circuits, and T3 channelized service. In charge of the technical support team providing quality upper-level support to effectively serve the needs of business customers; additionally supported all dedicated customers, including T1 and ISDN customers.
~ E xc el l en t R ef e ren ces A va i l ab l e ~

C h ar l es C al v e y

P a ge 3 o f 3

Planned for and designed additional network and server capacity, as well as remote facilities management Maintained all Server installations as well as supervised the technical department in charge of all Desktop hardware and software maintenance Managed Sendmail and QMail w/VPopmail mail servers over NFS

~ E xc el l en t R ef e ren ces A va i l ab l e ~

C h ar l es C al v e y

P a ge 3 o f 3

TECHNICAL COMPETENCIES
Operating Systems: XEN, CentOS, Virtuozzo, SCO UNIX, AIX, IRIX, Linux, FreeBSD, NetBSD, VMS/OpenVMS Web: Apache, LAMPS SMTP: Sendmail, Qmail, Procmail, Exim; Databases: MySQL, Percona Radius: Livingston, IC-RADIUS, FreeRADIUS. DNS: Bind 8 and 9, DJBDNS; Proxy Servers: Squid; CiscoWorks; Remedy; NetCool; HP OpenView; Asterisk Routing: BGP, EIGRP, OSPF, RIP. VLANs: HSRP, GLBP, Spanning Tree Protocol, VPN: IPSEC, SSL. CAT5(e), CAT6 Fiber: Single Mode and Multi-Mode, DC Power. MRTG, HP OpenView, CiscoWorks, NetCool, AWStats, Zabbix ATM, Frame Relay, MPLS, Cable, DSL, T1, DS3, OC3, Ethernet. VPN Encryption with IPSEC

Software Applications:

Routing/Network Protocols:: Network/Telecom Cabling: Network Monitoring: Network Transmission Protocols:

Virtualization Technology: Military Experience:

VMWare ESX, VMWare ACE Workstation, Virtuozzo, XEN, VirtualBox3

Senior gunner on a M163A1 Vulcan Air Defense Vehicle. Fired and maintained the weapon system, including the fire control computer, radar, and cannon itself, along with the various communications systems that integrated the system into the air defense network. Discharged from active duty in 1992 and Honorably Discharged from the Inactive Ready Reserve in 1997. Earned an Army Commendation Medal with 2nd Oak Leaf Cluster, Army Achievement Medal w/Third Oak Leaf Cluster for service in Operation Desert Storm and Germany, as well as many other awards and commendations. Special Training in physical and installation security while in Germany due to many terrorist threats. Active in several Veterans service organizations, and promotes Veterans Healthcare Reforms.

~ E xc el l en t R ef e ren ces A va i l ab l e ~