Busi ness Pr oc ess and

I nt er f ac e Moni t or i ng
SAP Active Global Support
SAP AG 2008
Oper at i ons
Dat a Consi st enc y
Management
Dat a Vol ume
Management
Busi ness Pr oc ess &
I nt er f ac e Moni t or i ng
MRP Run 1000 Billing Run Archiving
MRP Run 2000 Reorganization Backup
MRP Run 3000 Transports
J ob Sc hedul i ng
Management
Busi ness Pr oc ess
Per f or manc e Opt i mi zat i on
Proactively ensure reliable
business process flow and
throughput
Optimize business process
flow and throughput
Keep data growth &
size under control
Proactively avoid or detect
harmful data inconsistencies
Automate business process
while considering time and
HW restrictions
Busi ness Pr oc ess Moni t or i ng i n t he Cont ex t of BPI & AM
SAP AG 2008
Busi ness Depar t ment s
Oper at i on c onc ept f or i nt egr at i on & aut omat i on i nc l udi ng
Monitoring objects (alert types, threshold values)
Error handling procedures
Escalation paths
Functional & Technical View
Technical View
(Process-independent)
Busi ness Pr oc ess Oper at i ons
Functional View
Functional process description
Functional process operation and
control
I T I nf r ast r uc t ur e & Tec hni c al Oper at i ons
Syst ems
OS admin and monitoring
DB administration
DB backup und recovery
Network monitoring
Front-end management
Basi s/mySAP Tec hnol ogy
System log monitoring
ABAP dump analysis
Performance monitoring
Workload monitoring
Business Process
Business Process
Pur pose of Busi ness Pr oc ess I nt egr at i on & Aut omat i on
Management
SAP AG 2008
Busi ness Pr oc ess &
I nt er f ac e Moni t or i ng
Busi ness Pr oc ess & I nt er f ac e Moni t or i ng
SAP AG 2008
Why Foc us on Busi ness Pr oc ess Moni t or i ng?
Tw o c ust omer ex ampl es:
Get Sal es Or der r el at ed dat a aut omat i c al l y
One person spends daily ~4hours collecting information about Sales
Orders manually which have a delivery or billing block or which are
open or incomplete
SAP Solution Manager provides this data
Automatically & triggers auto-reaction methods if necessary
In a business process context
Ready for BI trend analysis
I dent i f y pr obl em si t uat i ons t hat st ay unnot i c ed ot her w i se
SAP Solution Manager identified
Planned Orders that should have been already converted in Process
Orders several days ago
Confirmation errors caused by failed goods movements (COGI) for
Process Orders that were several weeks old
SAP AG 2008
Cust omer
Di st r i but or
War ehouse
Suppl i er
Subc ont r ac t or
Pr oduc t i on
Headquar t er
CRM
SCM/APO
SRM/EBP
WMS
BW
Legac y Syst em
Legac y Syst em
SAP R/3
CRM
Create Sales
Order
SAP ECC
Create Sales
Order
Create
Delivery
Post Goods
Issue
Create &
Print Invoice
WMS
Perform
Picking
Send Pick
Confirmation
Problem occurs in
the system landscape
What part of the core
business process is
affected?
Who reacts?
How?
When is 2nd
level informed?
Who is the
escalation
contact?
Pur pose of Busi ness Pr oc ess Moni t or i ng
SAP AG 2008
CIC employees
experience bad
response times
IDocs of type
ORDERS are in
error status
Job is cancelled
Deliveries stay
open for a long
time
Job with program
WS_MONITOR_OUTB_DEL_GDSI
starts too late
Invoices not transferred
to accounting
Typi c al Er r or Si t uat i ons i n a Busi ness Pr oc ess?
SAP AG 2008
Busi ness Pr oc ess Moni t or i ng w i t h SAP Sol ut i on Manager
Def i ni t i on of Busi ness Pr oc ess Moni t or i ng
Business Process Monitoring is the proactive and process-oriented monitoring of a companys core
business processes
It includes the observation of all technical and application-related functions that are required for a
smooth and reliable
flow of the core business processes
Goal s of Busi ness Pr oc ess Moni t or i ng
To detect problem situations as early as possible in order to solve them as fast as possible - before they
become critical for the business
By introducing SAP Solution Manager:
To provide defined monitoring procedures
To enable the customers Solution Support Organization
to respond to and to solve problems more proactively
SAP AG 2008
Solution Manager
Service
Level
Reporting
Continuous Online Alert Monitoring
BI SCM CRM ERP
Solution Landscape
BI (ad-hoc)
Reporting
People
Service
Desk
Message
SMS
Email
Over vi ew - Busi ness Pr oc ess Moni t or i ng i n t he SAP
Sol ut i on Manager
SAP AG 2008
Cr oss-Appl i c at i on Moni t or i ng Obj ec t s
Background Jobs
Dialog Performance
General Application Log (SLG1)
Update Errors (Transaction- / Program-specific)
Document Volumes (based on SAP table statistics)
I nt er f ac e Moni t or i ng Obj ec t s
qRFC Alert Monitoring
BDoc Alert Monitoring (CRM)
ALE/IDoc Alert Monitoring per IDoc Type
XI Alert Monitoring
Cust omer Spec i f i c Moni t or i ng Obj ec t s
Customer Exit in Application Monitoring Infrastructure
All Alert Information available via CCMS Monitoring Infrastructure
Cr oss-Appl i c at i on Moni t or i ng Func t i onal i t i es
SAP AG 2008
Appl i c at i on-Spec i f i c Moni t or i ng Obj ec t s
ERP Logistics
Sales & Services
Warehouse Management
Inventory Management
Logistics Execution
Procurement
Manufacturing
Plant Maintenance
IS Utilities
Deposits Management (FS-AM)
IS Insurance
IS Telecommunications
Dat a Consi st enc y Chec k s f or di f f er ent Appl i c at i on Ar eas
CRM
Sales
Services
Customer Interaction Center
Appl i c at i on-Spec i f i c Moni t or i ng Func t i onal i t i es
SAP AG 2008
Appl i c at i on-Spec i f i c Moni t or i ng Obj ec t s
ERP Financials
APO
Demand Planning
Supply Network Planning
Production Planning/Detailed Scheduling
Global ATP
Extended Warehouse Management
Out l ook f or nex t ST-SER Rel ease i n Q1/2008
SAP AG 2008
ERP
Create Outbound
Delivery
(VL10A)
Create Sales
Order
Perform Billing (VF04)
DMS
Send Urgent Order
Perform Order
Rescheduling
(V_V2)
Create Shipment
(VT01N)
Create Picking
Transfer Order (TO)
Confirm Picking TO
(LT11)
Confirm Picking TO
with difference
In case of
Discrepancies block
Discrepancies on Bin
in Storage Type 999
Post Goods Issue
No. of outbound deliveries
created
No. of open outbound
deliveries
Dialog
Response Time
No. of shipments created
No. of overdue shipments
Job runtime
No. of Picking TOs created
No. of Open Picking TOs
No. of Picking TOs
confirmed
Picking TOs
confirmed with
difference
Job runtime
Stock Level in
difference
storage type
Unblocked stock in
difference storage
type
Dialog
Response Time
No. of goods issues
posted Billing Due List Log
Job runtime
Dialog
Response Time
No. of open Sales Orders
No. of incomplete Sales Orders
No. of SOs with delivery block
No. of SOs with billing block
Ex ampl e: Sal es Or der Management
SAP AG 2008
Ex ampl e: Sal es Or der Management
SAP AG 2008
Ex ampl e: SAP Sol ut i on Manager Busi ness Pr oc ess Level
SAP AG 2008
Ex ampl e: SAP Sol ut i on Manager Busi ness Pr oc ess St ep Level :
Conf i r m Pi c k i ng Tr ansf er Or der (TO)
SAP AG 2008
Busi ness Pr oc ess St ep Level : Conf i r m Pi c k i ng Tr ansf er Or der
(TO) Det ai l Repor t Sat el l i t e Syst em
List of 373 open
Transfer Orders on
satellite system
SAP AG 2008
Gr aphi c al Anal ysi s
Open Transfer Orders MUC
Open Transfer Orders FRA
Transfer Orders Munich / Outbound TO items (open)
Transfer Orders Frankfurt / Outbound TO items (open)
BI St andal one Repor t i ng (Dashboar d)
SAP AG 2008
Tabul ar Anal ysi s
Open TOs MUC
Open TOs FRA
BI St andal one Repor t i ng (Dashboar d)
SAP AG 2008
ERP (PRD)
Create Purchase
Requisitions by MRP
Receive Inbound
Delivery
Run MRP
Convert Purchase Req.
to Purchase Order
Post Goods Receipt
Sent/Print Purchase
Order
Job Runtime
MRP Log
No. of Purch. Req. created
No. of Purch. Req. open
No. of Purch. Req. overdue
No. of Inbound
Deliveries created
No. of Goods Receipts
created
Create Purchase
Requisitions Manually
Create Binning Transfer
Order
Confirm Binning Transfer
Order
Perform Invoice
Verification
No. of Purch. Orders created
No. of Purch. Orders open
No. of Purch. Orders overdue
No. of open Transfer
Requirements
Stock Level of critical
stock in GR area
Job Runtime
Job Runtime
Dialog Response
Time
No. of Transfer Orders created
No. of open Transfer Orders
Dialog Response
Time
Job Runtime
No. of consumption
postings
No. of Purch. Req. created
No. of Purch. Req. open
No. of Purch. Req. overdue
Ex ampl e: Pr oc ur ement
SAP AG 2008
ERP (PRD)
Create Planned Order
Confirm Production
Order + Backflush
Components
Run MRP
Convert Planned Order
to Production Order
Post Goods Receipt for
Production Order
Settle Work Orders
Release Production
Order
Job
Runtime
MRP Log
No. of Planned
Orders overdue
No. of Confirmation Errors:
Goods Movements
Cost Postings
CATS/PDC Transfers
No. of consumption postings
Dialog Response
Time/Job Runtime
Stock Level Examples:
No. of Finished Products in
quality inspection
No. of materials in GR area
with quantity >100 PC
Job
Runtime
No. of Production
Orders overdue for
release
Ex ampl e: Manuf ac t ur i ng
SAP AG 2008
ERP (PRD)
Update Work Orders with
Materials, Services,
Labor
Select Notifications
Capacity Planning
Create Notifications
Accept: Create Work
Orders
Print Shop Floor Papers
Post Goods Receipt
Confirm Work Orders
Update Notification
Long text
Job: Close Work Orders
Job: Settle Work Orders
Technically complete
Work Orders
Reject: Update
Notification long text
Set User Status
on Notification
Release Work Orders
No. of Notifications
created
No. of Notifications
overdue
No. of PM Orders created
PM Orders in phase
created
PM Orders in phase
released
Stock Level of critical
spare parts in storage
location of shop floor
No. of Confirmation Errors:
Goods Movements
Cost Postings
CATS/PDC Transfers
No. of PM Orders
technically closed per day
PM Orders in phase
technically closed
Job Runtime
Job Runtime
Ex ampl e: Ad Hoc Mai nt enanc e
SAP AG 2008
Phases of a Sof t w ar e I mpl ement at i on Pr oj ec t
Strategic
Framework
Technical
and Integration
Design
Technical and
Operations
Implementation
Cutover
and Start of
Production
Operations
and Continuous
Improvement
Define and
Create
a Monitoring
Concept
Implement the
Monitoring
Concept
Start
Monitoring
Continuous
Improvement
St ar t i ng Poi nt f or Busi ness Pr oc ess and I nt er f ac e
Moni t or i ng Conc ept
Ideal Starting Point:
Creation of Monitoring concept started during the Technical and
Integration Design phase of implementation project
Later Starting Points:
Establishing a Business Process and Interface Monitoring concept can
be started during a later phase at any time during the productive
operation of the business processes.
SAP AG 2008
St ep 1
Identify core
business
processes
St ep 2
Identify
process steps
and interfaces
St ep 3
Identify
business
requirements
regarding
process
execution
St ep 4
Define
monitoring
objects, alerts
and thresholds
Define and
Create
a Monitoring
Concept
Implement the
Monitoring
Concept
Start
Monitoring
Continuous
Improvement
St ep 6
Define
communication
and escalation
procedures
St ep 7
Assign
monitoring
activities to
responsibles
St ep 8
Define
Reporting
Objects and
Reporting
Activities
St ep 9
Define
communication
and escalation
procedures
St ep 10
Assign
reporting
activities to
responsibles
St ep 5
Define
monitoring
activities
I mpl ement at i on Met hodol ogy f or Busi ness Pr oc ess and
I nt er f ac e Moni t or i ng
SAP AG 2008
CRM
Create Sales
Order
SAP ECC
Create Sales
Order
Create Delivery
Post Goods Issue
Create & Print
Invoice
WMS
Perform Picking
Send Pick
Confirmation
I dent i f y (c or e) busi ness pr oc esses & i mpor t ant pr oc ess st eps
Spec i f y & assi gn moni t or i ng obj ec t s t o r espec t i ve st eps &
i nt er f ac es
IDocs of message
type ORDERS
Transaction VA01
Documents of type
sales order
Transaction MIGO
Job with program
WS_MONITOR_OUTB_DEL_GDSI
Application Log object WHS &
subobject WHS_GLVKOW
Job with program SDBILLDL
Documents of type invoice
Set up of Busi ness Pr oc ess Moni t or i ng i n t he SAP Sol ut i on
Manager (1/2)
SAP AG 2008
I dent i f y r el evant & meani ngf ul al er t t ypes per moni t or i ng obj ec t
Def i ne meani ngf ul t hr eshol d val ues per al er t t ype
Set up of Busi ness Pr oc ess Moni t or i ng i n t he SAP Sol ut i on
Manager (2/2)
Monitoring Object Alert Type Threshold Value
Outbound IDoc of
message type ORDERS
Error in IDoc interface
Error in external system
Y: 100, R: 300
Y: 100, R: 300
Transaction VA01 Average response time Y: 1 sec, R: 2 sec
Documents of type sales
order
# of open sales documents
# of incomplete sales documents
# of sales documents with delivery block
Y: 300, R: 600
Y: 250, R: 400
Y: 150, R: 250
Job with program
SDBILLDL
Start delay
Maximum duration
Cancellation
Y: 20 min, R: 40 min
Y: 120 min R: 200 min
R
SAP AG 2008
Sol ut i on Management Opt i mi zat i on Ser vi c e f or BPM
The Sol ut i on Management Opt i mi zat i on (SMO) Ser vi c e f or
Busi ness Pr oc ess Management c ompr i ses:
The creation of a Business Process Management and Monitoring Concept including the definition of
Monitoring objects
Error handling procedures
Escalation paths
Configuration of Business Process Monitoring in the SAP Solution Manager
Wrap up presentation and summarizing service report
The ser vi c e c over s t he anal ysi s of 1 or 2 c or e busi ness
pr oc esses (dependi ng on t hei r c ompl ex i t y), and i t s del i ver y i s
pl anned f or 2 c onsul t ant s f or 3 t o 5 days on-si t e.
Thi s ser vi c e i s ex c l usi vel y avai l abl e w i t hi n an SAP Suppor t
Engagement (i .e. SAP Max At t ent i on, SAP Saf eguar di ng or SAP
Pr emi um Suppor t ).
SAP AG 2008
Further Documentation in Media Library of Quick Link BPM on
SAP Service Marketplace service.sap.com/bpm
White Paper on standard process Exception Handlings and
Business Process & Interface Monitoring under
service.sap.com/supportstandards
Available class room trainings:
SMO610 Business Process Management and Monitoring (3 days)
E2E300 E2E Business Process Integration and Automation Management
(5 days including certification)
Check SAP Service Marketplace service.sap.com/education
Fur t her I nf or mat i on about Busi ness Pr oc ess Moni t or i ng
SAP AG 2008
Mor e t han 170 Busi ness Pr oc ess Moni t or i ng Cust omer s
Wor l dw i de
SAP AG 2008
E
M
E
A
A
M
E
R
I
C
A
S
A
P
J
Cervecera Polar
Domtar
DuPont
Graybar Electric Company
Airbus
Amcor Flexibles
Arla Foods
Basell (managed by SAP SI)
Benetton
Danone
Gaz de France
KarstadtQuelle AG (managed by Itellium)
Lekkerland
RWE
T-Systems
Australian Co-Operative Foods
George Weston Foods
Griffins Foods
Indofood Sukses Makmur
Ministry of Defence (Singapore)
Samsung SDS
Singapore Airlines
International Bank for
Reconstruction & Development
LOreal USA
Petrobras
Mor e t han 170 Busi ness Pr oc ess Moni t or i ng Cust omer s
Wor l dw i de
SAP AG 2008
SAP AG 2008
Appendi x
Standard Process for Business Process Monitoring
Cross-Application Monitoring Functionalities
Available Monitoring Objects for
ERP Logistics
CRM
Mass Activity Monitoring
Consistency Checks
APPENDIX
SAP AG 2008
Business Process
Operations
Key User Application
Management
Business Process
Champion
Detect Alert Situation
Execute exception
handling
Execute Initial
Analysis
Assign Service Desk
message to issue
RCA process
Create
action plan
Change Request
process
Sign-off alert
resolution
Identify Application
Problem
Create Service Desk
message
Solve Service Desk
message
Pr oc ess St andar d: Busi ness Pr oc ess & I nt er f ac e
Moni t or i ng (i nc l udi ng Ex c ept i on Handl i ng)
SAP AG 2008
Cr oss-Appl i c at i on Moni t or i ng Func t i onal i t i es (1/2)
R/3 Background Jobs
Start-/End delay
Out of time window
Maximum duration
Cancellation
Parallel processing
Job log messages
Dialog Performance
per transaction and SAP instance
per transaction-specific function codes
(CUA internal commands)
per transaction-specific function codes
transferred in HTTP requests
per HTTP request
per program / function name in RFC
call
Update Errors (Transaction- /
Program-specific)
V1 update errors / V2 update errors
General Application Log (SLG1)
total number of messages per object /
sub-object / user
critical messages in terms of message
class and number
Document Volumes (based on SAP
table statistics)
Operations (inserts, updates, deletes)
on SAP tables
Cr oss-Appl i c at i on Moni t or i ng Obj ec t s
SAP AG 2008
ALE/IDoc Alert Monitoring per IDoc Type
Outbound IDocs
IDoc generated
IDoc ready for dispatch
IDoc in external system
IDoc dispatched
Error in IDoc interface
Error in external system
IDoc with delete flag
IDoc processing in target system
Inbound IDocs
IDoc generated
IDocs transferred to application
IDoc transferred to dialog
Application document posted
Error in IDoc interface
Error in application
IDoc with delete flag
All Alert Information available via CCMS
Monitoring Infrastructure
qRFC Alert Monitoring
Blocked queues
Status of R&R Queue Demon (CRM)
Status of R&R Queues (CRM)
Size of Queue
Queues on hold
Customer Exit in Application
Monitoring Infrastructure
I nt er f ac e Moni t or i ng Obj ec t s
Cust omer Spec i f i c Moni t or i ng Obj ec t s
XI Alert Monitoring
Message monitoring
BDoc Alert Monitoring (CRM)
BDoc Messages in error status
BDoc Messages waiting for response
Cr oss-Appl i c at i on Moni t or i ng Func t i onal i t i es (2/2)
SAP AG 2008
ERP Logistic
Sales & Services
Warehouse Management
Inventory Management
Logistics Execution
Procurement
Manufacturing
Plant Maintenance
Avai l abl e Moni t or i ng Obj ec t s f or ERP Logi st i c
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Sal es & Ser vi c es
Alert Type Selection Options
Sal es Doc ument s
# of sales documents created per day
# of sales document line items created
# of open sales documents
# of incomplete sales documents
# of sales documents with delivery block
# of sales documents with billing block
Percentage of open sales orders
Date, Document Category, Sales
Document Type, Sales Organization,
Distribution Channel, Division, Sales
Group, Created by, Older than x days,
Reference Period
I nvoi c es
# of billing documents created per day
# of billing document line items created
# of invoices not posted to FI
Percentage of sales invoices not posted to FI
Document Category, billing document
type, Sales Organization, Distribution
Channel, Division, Sales Group,
Created by, Older than x days, Date,
Reference Period
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or War ehouse
Management I
Alert Type Selection Options
Tr ansf er r equi r ement s
# of created Inbound Transfer Reqs
# of open Inbound Transfer Reqs
Creation Date, Warehouse number,
Source Storage Type, Older than
Tr ansf er or der s
# of created Inbound Transfer Orders
# of open Inbound Transfer Orders
# of confirmed Inbound Transfer Orders
# of created Outbound Transfer Orders
# of open Outbound Transfer Orders
# of confirmed Outbound Transfer Orders
# of confirmed with difference Outbound Transfer
Orders
Creation Date, Warehouse number,
Source Storage Type, Destination Storage
Type, Older than
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or War ehouse
Management I I
Alert Type Selection Options
Cr i t i c al del i ver i es
Depending on Warehouse Activity Monitor
settings
Negat i ve st oc k s
Depending on Warehouse Activity Monitor
settings
I nt er i m st or age st oc k , w i t hout
movement
Depending on Warehouse Activity Monitor
settings
Cr i t i c al st oc k s f or pr oduc t i on suppl y
Depending on Warehouse Activity Monitor
settings
Post i ng c hange not i c es
# of created notices
# of open notices
Creation Date, Warehouse number,
Movement Type, Older than
St oc k l evel
In GR storage type
In differences storage type
Unblocked stock in differences storage type
Warehouse number, Storage Type
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or I nvent or y Management
Alert Type Selection Options
Goods Movement s
Goods Issue throughput
Goods Receipt throughput
Plant, Storage Location, Movement Type
Cr i t i c al St oc k Level on St or age
Loc at i on
Plant, Storage Location, Material Type,
Material Group, Material, Stock quantity,
Base Unit
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Logi st i c s Ex ec ut i on
Alert Type Selection Options
Due Li st Log (f or del i ver i es)
No docs created
Too few documents
Num. of messages in DL run
Messages
User
I nbound Del i ver i es
# of created deliveries
# of open deliveries
Plant, Delivery Type, Creation Date, Older
than x days
Out bound Del i ver i es
# of created deliveries
# of open deliveries
Plant, Delivery Type, Creation Date, Older
than x days
Shi pment s
# of created shipments
# of overdue shipments
Shipment Type, Transportation Planning
Point, Creation Date, overdue since
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Pr oc ur ement I
Alert Type Selection Options
MRP Run
Key Figures Statistics
Runtime
Canceled
Dumps
Key Figures MRP List
# of exceptions in MRP List
No MRP List created
Plant
Plant, MRP controller, Exception Group
Pl anned Or der s
Order Start Date = Today (external)
Order Start Date < Today (external)
Plant, Order Type, MRP Controller
Pur c hase Requi si t i on
# of Requisition Items created
# of open Requisition Items
# of overdue Requisition Items
Purchasing Organization, Plant, Creation
Indicator, Item Category, Document Type
Pur c hase Or der s
# of Purchase Order Items created
# of open Purchase Order Items
# of overdue Purchase Order Items
Purchasing Organization, Plant,
Document Category, Item Category,
Document Type
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Pr oc ur ement I I
Alert Type Selection Options
I nvoi c es
# of blocked invoices for payment
# of blocked invoices for payment (cash discount
endangered)
Company Code, Fiscal Year, Log. payt
block, Older than x days
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Manuf ac t ur i ng I
Alert Type Selection Options
MRP Run
Key Figures Statistics
Runtime
Canceled
Dumps
Key Figures MRP List
# of exceptions in MRP List
No MRP List created
Plant
Plant, MRP controller, Exception Group
Pl anned Or der s
Order Start Date = Today (internal)
Order Start Date < Today (internal)
Plant, Order Type, MRP Controller
Conf i r mat i on er r or s c aused by f ai l ed
goods movement s f or
PP Production Orders
PS Network
PM Maintenance Orders
PI Process Orders
Total number
Older than, Plant, MRP Controller
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Manuf ac t ur i ng I I
Alert Type Selection Options
Conf i r mat i on er r or s c aused by
i nc or r ec t c ost post i ngs f or
PP Production Orders
PS Network
PM Maintenance Orders
PI Process Orders
Total number
Older than, Plant, MRP Controller
Conf i r mat i on er r or s c aused by
PDC/CATS t r ansf er s f or
PP Production Orders
PS Network
PM Maintenance Orders
Total number
Older than, Plant, MRP Controller
Pr oduc t i on/Pr oc ess Or der s
# of orders overdue for release
# of orders overdue for delivery completed
# of orders overdue for technical closure
# of orders overdue for final confirmation
Plant, Order Type, MRP Controller,
Overdue since
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Pl ant Mai nt enanc e I
Alert Type Selection Options
PM/CS Not i f i c at i ons
Total # of Notif. Created
# of Notif. from Maint. Sched. created
#of manual Notif. created
Total # of Notif. NOCOed per date
# of Notif. from Maint. Sched. NOCOed per date
# of manual Notif. NOCOed per date
Total # of Notif. Overdue
# of Notif. from Maint. Sched. Overdue
#of manual Notif. overdue
Planning Plant, Notification Type, Date
PM/CS Or der s
# of Orders created
# of Orders TECOed
Orders in phase created
Orders in phase released
Orders in phase TECO
Orders in phase closed
Plant, Order Type, Selection Date
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Pl ant Mai nt enanc e I I
Alert Type Selection Options
Conf i r mat i on er r or s c aused by f ai l ed
goods movement s f or
PS Network
PM Maintenance Orders
Total number
Older than
Conf i r mat i on er r or s c aused by
i nc or r ec t c ost post i ngs f or
PS Network
PM Maintenance Orders
Total number
Older than
Conf i r mat i on er r or s c aused by
PDC/CATS t r ansf er s f or
PS Network
PM Maintenance Orders
Total number
Plant
I nc or r ec t Measur ement Readi ng
Tr ansf er
SAP AG 2008
CRM
Sales
Services
Customer Interaction Center
Avai l abl e Moni t or i ng Obj ec t s f or CRM
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Sal es
Alert Type Selection Options
Sal es Doc ument s
# of sales documents created per day
# of documents in status 'To be Distributed
# of documents in status Error in Distribution
# of documents in status Error'
# of documents in status Open or In Process
Business Transaction Category,
Business Transaction Type, Input
Channel, Sales Organization,
Distribution Channel, Division,
Created by, Older than x days, Data
from Previous Day
Busi ness Ac t i vi t i es/Task s
# of Activities/Tasks created
# of Activities/Tasks 'Open or In Process
# of Activities/Tasks Error
Business Transaction Category,
Business Transaction Type, Input
Channel, Sales Organization,
Distribution Channel, Division,
Created by, Older than x days, Data
from Previous Day
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or Ser vi c e
Alert Type Selection Options
Ser vi c e Doc ument s
# of service documents created per day
# of documents in status 'To be Distributed
# of documents in status Error in Distribution
# of documents in status Error'
# of documents in status Open or In Process
Business Transaction Category,
Business Transaction Type, Input
Channel, Sales Organization,
Distribution Channel, Division,
Created by, Older than x days, Data
form Previous Day
Busi ness Ac t i vi t i es/Task s
# of Activities/Tasks created
# of Activities/Tasks 'Open or In Process
# of Activities/Tasks Error
Business Transaction Category,
Business Transaction Type, Input
Channel, Sales Organization,
Distribution Channel, Division,
Created by, Older than x days, Data
from Previous Day
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or CI C
Alert Type Selection Options
Out bound Cal l s
# of 'open' calls
Assigned to, Overdue for x hours
E-Mai l Wor k I t ems
# of E-Mail Work Items created
# of E-Mail Work Items 'Ready'
# of E-Mail Work Items 'Selected
Task Type, E-Mail recipient, Previous
day, Older than x hours
SAP AG 2008
Mass Activity Monitoring
IS - Utilities
Deposits Management (FS-AM)
IS - Insurance
IS - Telecommunications
Avai l abl e Moni t or i ng Obj ec t s f or Mass Ac t i vi t y Moni t or i ng
SAP AG 2008
Al er t Types f or Mass Ac t i vi t y Moni t or
Alert Type
Processed Objects
# of Selected Objects
# of Successful Objects
# of Exceptions
Throughput (per hour) for all jobs
Throughput (per job/per hour)
Custom Counter (up to 20 different, e.g. Payment Run)
Job information
Duration (overall)
# of canceled jobs
Average interval processing time
Job statistics (CPU time, DB time, EM usage)
Hardware utilization
CPU utilization (max, min, average)
Paging per hour
Used Memory (per server)
Used Memory (per mass activity run)
BTC work process utilization
SAP AG 2008
Cur r ent l y Avai l abl e Moni t or i ng Obj ec t s
Data Consistency Cockpit
R/3 Sales & Services
SAP CRM
Warehouse Management
SAP APO
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or R/3 Sal es & Ser vi c es
Alert Type Select Options Comment
Cr edi t Management
# of credit customers with critical deviations
Age of stored analysis
Variant Based on report
Z_CREDIT_VALUE_C
OMPARE_DCC which
can be found in SAP
Note 1040893.
Requi r ement s
% of items with errors/checked items
Age of stored analysis
Variant Based on report
SDRQCR21
Ac c ount i ng doc ument s w i t hout
bi l l i ng doc ument s
# of inconsistent objects (absolute)
Age of stored result
Variant Based on Generic
Consistency Report
(available via ST-A/PI)
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or CRM
Alert Type Select Options Comment
Consi st enc y CRM-ECC
Percentage of inconsistent objects
# of inconsistent objects (absolute)
# of objects in both systems but unequal
# of objects in compared system only
# of objects in CRM system only
Age of last comparison run start
DIMa instance name
Reuse old result
Based on Data
Integrity Manager
(DIMa)
Consi st enc y CRM-CDB
Percentage of inconsistent objects
# of inconsistent objects (absolute)
# of objects in both systems but unequal
# of objects in compared system only
# of objects in CRM system only
Age of last comparison run start
DIMa instance name
Reuse old result
Based on Data
Integrity Manager
(DIMa)
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or St oc k s i n WM/ECC
Alert Type Select Options Comment
St oc k val ues
Absolute variance per company code
Age of last RM07MMFI run
Existence of a difference
Used variant Based on RM07MMFI
WM-I M St oc k Compar i son
Av. Prop. Dff Qty/WM stock
Max. Prop. Diff. Qty/WM stock
Existence of a difference
Age of last LX23 run
Used variant Based on LX23
SAP AG 2008
Moni t or i ng Obj ec t s/Al er t Types f or APO
Alert Type Select Options Comment
CI F Del t ar epor t (APO-ECC)
# of inconsistencies
# of inconsistent planned orders
# of inconsistent production orders
# of inconsistent sales orders
# of inconsistent purchase orders
# of inconsistent purchase requisitions
# of inconsistent scheduling agreements
# of inconsistent stocks
# of inconsistencies in other objects
Name of save Based on Deltareport
Li veCac he - Dat abase
Total
17 Keyfigures for specific object types
1 User defined key figure
Age of most recent run
User
Based on OM17
SAP AG 2008
Copyr i ght 2008 SAP AG. Al l Ri ght s Reser ved
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