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Name Mobile: 04 D.O.B E-Mail: Guildford NSW 2161

This document provides a summary of an individual's skills, qualifications, employment history and personal details. The individual has over 10 years of experience in IT support roles, including networking, server administration, desktop support and security. Their qualifications include a Diploma in Information Technology Systems Administration, a Certificate IV in Networking, and a Certificate III in IT Support. References are available upon request.

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jone_sydney
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972 views

Name Mobile: 04 D.O.B E-Mail: Guildford NSW 2161

This document provides a summary of an individual's skills, qualifications, employment history and personal details. The individual has over 10 years of experience in IT support roles, including networking, server administration, desktop support and security. Their qualifications include a Diploma in Information Technology Systems Administration, a Certificate IV in Networking, and a Certificate III in IT Support. References are available upon request.

Uploaded by

jone_sydney
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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********name Mobile: 04 *********** D.O.B ********** E-mail: ****.***@gmail.

com ************************** Guildford NSW 2161


Skills and Advanced computer skills and knowledge of MS Office package 2003/07/10, Windows Server 2003/2008, Windows XP/Vista / 7 and, assembly and configuration of the computer hardware. Excellent problem solving Web design and web management Networking skills such as setting up of remote access, wireless networking and set up of IT equipment for a small business using up to 30 computers Knowledge of Microsoft Exchange 2003/2007, Linux, Photoshop, Team Viewer, Virtual Box, VMware. Windows Server Administration (DNS, DHCP, Active Directory..) Knowledge of IOS and Android Devices Knowledge in digital cameras and photography Customer service, Call Centre background Ability to explain technological solutions to non-technicians. Good time management & organisational skills Member of Australian Computer Society (MACS) /ID ******* Own Car and Full drivers license Fast to learn with attention to detail

Employment History HP Data Centre January 2012 to Present Security Part Time Control room Review the visitors in HP system and report it to the operations manger Set up eye scans and badge access Report issues to operations manger Prepare Paperwork Receive inbound calls

Hire Intelligence - North Ryde - Sydney November 2011 to January 2012 Technician Support Full Time Installations/Networking of desktops, servers, workstations, notebooks as well as plasmas, LCD's, small PA systems Configuring & re-imaging IT equipment, cleaning & prepping AV gear and cabling PC Maintenance/Servicing DataCom - Ryde - Sydney Call Centre Operator Full Time Making outbound Updating client details Customer Service July 2011 to October 2011

Care IT Solutions Enfield - Sydney IT Support - Full Time Installing computer components and operating systems Back up of data Upgrade wireless network Provide training and user documentations Configuration and troubleshooting of new hardware

May 2011- June 2011

Qualifications 2012 Diploma in Information Technology (Systems Administration) S1 Gather Data To Identify Business Requirements Translate Business Needs Into Technical Requirements Build A Security Shield For A Network Establish And Maintain Client User Liaison Manage System Security Configure An Internet Gateway Ensure Privacy For Users Manage The Testing Process . and more TAFE TAFE

2011 Certificate IV in Information Technology (Networking) Determine And Confirm Client Business Expectations And Needs Design A Server Build And Configure A Server Develop And Present A Feasibility Report Action And Complete Change Requests Manage Simple Projects Maintain Ethical Conduct Install Software To Networked Computers Install Network Hardware To A Network Install And Configure A Network Build An Intranet Install And Maintain A Server Provide Network Systems Administration Configure And Administer A Network Operating System Monitor And Administer Network Security Support System Software and more

2010 Certificate III in Information Technology (Support) Create User Documentation Design Organisational Documents Using Computing Packages Create Technical Documentation Install And Optimise Operating System Software Connect Internal Hardware Components Configure And Administer A Network Operating System Install And Manage Network Protocols

TAFE

Care For Computer Hardware Manage Customer Relationships Migrate To New Technology Run Standard Diagnostic Tests . and more

2007 HSC Interests and Hobbies Swimming Reading

Referees

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